Meet Our Field Team
WHAT WE DO
At Omega Force Appliance Repair, we have decades of combined experience in keeping our clients’ appliances in tip-top shape. We service all kinds of appliances, including washers, dryers, ovens, stoves, microwaves, refrigerators and more. We have the expert knowledge and tools to fix whatever ails your appliance. We only hire the best, so you can rest assured that no matter which one of our Service Heroes we send to help with your appliance needs, you’re getting the best in the biz. And we’re not just saying that – we have a five-star rating with hundreds of reviews! So if your appliance is on the blink, and you’re in the Twin Cities metro area, give us a call. It will make our day to save your day.
OUR MISSION
We’re a family-owned and operated business dedicated to serving the families in our community with integrity and respect. We know that your time and money are valuable. We do everything we can to schedule conveniently, arrive when we promise and get the job done as fast as humanly possible. We are always fair and honest with our prices. It’s our duty to be integrity-driven. That’s why so many of your neighbors and friends call us their Service Heroes.
Meet Our Support Team
Chelsie
BACKSTORY
Hi, I’m Chelsie. I grew up in Northern Minnesota, and life has taken me around the US and world over the past 10 years. Now I’m excited to be back home. I have this “electric” energy that keeps me moving through life and energized to take on new experiences. I’ve enjoyed running marathons to support causes like the American Lung Society, Breast Cancer and local homeless shelters. Recently, I’ve become interested in becoming a pilot and have begun taking flight training classes. I have degrees in Interior Design and Business Administration, and 29 years work experience ranging from office administration to warehouse procurement to retail, including five years in customer service management. I’m a fourth-generation German US citizen, following a legacy of shop owners and managers for whom customer service was a way of life. When I was looking for my next challenge, this role with Omega Force – saving the day through “hero-like” customer service – was a perfect fit, and exactly what I was looking for.
MISSION PROFILE
I really do love my job. I’m excited to start work each day, doing my best to serve our customers, vendors and my awesome Omega Force teammates. I love that I can give our customers peace of mind, assuring them that we’re committed to helping them and will be there soon as we can! When customers call I listen to their appliance repair needs, doing my best to understand the issues they’re experiencing, so we can send our skilled Service Hero technicians to the rescue as quickly as possible! My “superpower” is that no matter the situation, I always find a way to go above-and-beyond, giving 100% effort to finding a solution that “saves the day” for our customers.
BACKSTORY
Hi, I’m Dana and unlike everyone else in the company, I do not live in the land of 10,000 lakes. I live in rural Tennessee. What’s a guy living in TN doing working for Omega Force? I’ll tell you! I’ve been in the appliance industry for 25 years. I’ve serviced everything from vending equipment, home appliances, and commercial appliances. One day, I was on a professional appliance Facebook group and posted a question. Omega Force owner, Phil, saw my question and messaged me about being a parts hero. He needed a guy to provide phone support, research parts, and provide support to his technicians on the field. I was the perfect guy. I was ready to put down the tool bag and put my years of experience to use by providing phone support. This job has allowed me the opportunity to spend more time with my wife, Renee, of 20 years. I also have a passion for art and love drawing portraits.
MISSION PROFILE
I’m the Sherlock Holmes of appliance parts, if I do say so myself. You’d be surprised how hard it can be to find certain parts, and I find it incredibly rewarding to locate a part that wasn’t easy to find to help save a customer’s appliance. If you’ve been told parts are no longer available for your appliance, give me a call and I’ll put my detective skills to work. Maybe I’ll be able to save the day! Having a team of like minded techs, office workers and an owner in the pursuit of ethical values gives me a sense of pride of having one goal of “saving the world, one appliance at a time."
Dana
Angie
BACKSTORY
Hi, my name is Angie. When you call Omega Force Appliance Repair, I’m the friendly voice you hear on the phone. Of course, everyone here is friendly, but since I coordinate the scheduling, you’ll probably hear my voice first. I also do all the invoicing for Omega Force. I’m happily married and have three grown children. I enjoy traveling, walking, reading, and spending time with family and friends. I live in the Twin Cities South Metro, where I work happily from my home office. I guess that makes me a home-based Service Hero!
MISSION PROFILE
I like working with Omega Force Appliance Repair because I love what we’re all about – honesty, integrity, and just being nice. The owners and my coworkers are great. Since I won’t get to see you on service calls, I look forward to helping you when you call or email. I’ll answer your questions and emails about our appliance repair services quickly and professionally