Meet Our Field Team
WHAT WE DO
At Omega Force Appliance Repair, we have decades of combined experience in keeping our clients’ appliances in tip-top shape. We service all kinds of appliances, including washers, dryers, ovens, stoves, microwaves, refrigerators and more. We have the expert knowledge and tools to fix whatever ails your appliance. We only hire the best, so you can rest assured that no matter which one of our Service Heroes we send to help with your appliance needs, you’re getting the best in the biz. And we’re not just saying that – we have a five-star rating with hundreds of reviews! So if your appliance is on the blink, and you’re in the Twin Cities metro area, give us a call. It will make our day to save your day.
OUR MISSION
We’re a family-owned and operated business dedicated to serving the families in our community with integrity and respect. We know that your time and money are valuable. We do everything we can to schedule conveniently, arrive when we promise and get the job done as fast as humanly possible. We are always fair and honest with our prices. It’s our duty to be integrity-driven. That’s why so many of your neighbors and friends call us their Service Heroes.
Meet Our Support Team
BACKSTORY
Hi, I’m Dana and unlike everyone else in the company, I do not live in the land of 10,000 lakes. I live in rural Tennessee. What’s a guy living in TN doing working for Omega Force? I’ll tell you! I’ve been in the appliance industry for 25 years. I’ve serviced everything from vending equipment, home appliances, and commercial appliances. One day, I was on a professional appliance Facebook group and posted a question. Omega Force owner, Phil, saw my question and messaged me about being a parts hero. He needed a guy to provide phone support, research parts, and provide support to his technicians on the field. I was the perfect guy. I was ready to put down the tool bag and put my years of experience to use by providing phone support. This job has allowed me the opportunity to spend more time with my wife, Renee, of 20 years. I also have a passion for art and love drawing portraits.
MISSION PROFILE
I’m the Sherlock Holmes of appliance parts, if I do say so myself. You’d be surprised how hard it can be to find certain parts, and I find it incredibly rewarding to locate a part that wasn’t easy to find to help save a customer’s appliance. If you’ve been told parts are no longer available for your appliance, give me a call and I’ll put my detective skills to work. Maybe I’ll be able to save the day! Having a team of like minded techs, office workers and an owner in the pursuit of ethical values gives me a sense of pride of having one goal of “saving the world, one appliance at a time."
Dana
BACKSTORY
Hi, I’m Jenni, your first point of contact at Omega Force. I’m the newest member of the Omega Force family and am so excited to be here. I have lived in Elk River, Minnesota most of my life and have raised my three children here. We live on a small hobby farm with pet goats, chickens, dogs and a cat. We also love to garden, growing both flowers and vegetables. I enjoy sharing my bounty with friends and family, who doesn’t love a fresh bouquet of locally grown flowers?! My career history has been primarily in customer service and administration. I love completing tasks and exceeding expectations. I’ve been supporting the appliance repair industry for almost ten years and it’s great to be back with a company who cares so much about doing the right thing for not only their customers, but their employees too.
Misson Profile
Hopefully you'll hear my smile when I answer your call! I'm here to help you find a time on our schedule that fits your busy life. I understand how important it is to keep our promise and get your appliance in working order soon as possible.
Jenni
BACKSTORY
Hi, I’m Tammie, One of the points of contact at Omega Force! I’m thrilled to be the newest member of the Omega Force family. I’ve been soaking up life in Maple Grove, Minnesota, for six years, raising my awesome son here too. When I’m not working out or hanging out with my family and friends, you’ll find me basking in the sun and enjoying the great outdoors.
MISSION PROFILE
My background is in customer service and finance, and I’m passionate about helping people navigate their appliance repair needs with ease. Whether it's arranging virtual consultations or scheduling in-person appointments with our qualified technicians, I am dedicated to ensuring a smooth and efficient process. I understand the importance of timely and reliable service, and I'm committed to making sure each customer's experience is as convenient and stress-free as possible. Let's work together to get your appliance back in working order—I'm here to make it happen!
Tammie
BACKSTORY
I have been immersed in appliance repair for over 31 years, honing my skills and expertise in ensuring households run smoothly. Alongside my technical career, I've also spent a decade as a client care specialist, fostering strong relationships and ensuring exceptional service. Outside of work, my passions lie in the creative realms of painting Bob Ross style landscapes, where each brushstroke tells a story of tranquility and beauty. Music is another integral part of my life; I channel my creativity through guitar and occasionally dabble with keyboards in my home studio, crafting melodies that resonate with emotion and artistry.
Misson Profile
Helping customers by scheduling their appliance repairs is a vital aspect of my role, where my 31 years of experience in appliance repair and client care specialization truly shine. Understanding the urgency and inconvenience that a malfunctioning appliance can cause, I ensure a seamless process from initial contact to completed repair. By carefully coordinating schedules and appointments, I strive to accommodate each customer's needs efficiently and courteously. Clear communication is key; I make sure customers are informed about the repair timeline and any necessary preparations they might need to make. This proactive approach not only resolves their appliance issues promptly but also leaves them reassured and satisfied with our service.
Albert
BACKSTORY
Hi, I’m Shelly, licensed accountant living in the Philippines. May be wondering why I’m here? Well, yeah, that’s possible. I also can’t believe it myself. I guess determination and luck brought me here. I’m an accountant for 9 years now and was part of repairs and services industries. I was involved in setting up Finance Management Systems for start-ups and scaling enterprises. I’m passionate about helping industries or people in general to solve problems and somehow provide recommendations to prevent it. And apart from being interested in numbers, I also have good habits of having clarity breaks and I really love spending time with my family.
MISSION PROFILE
I am here to ensure the financial health and sustainable growth of the company by handling accounting functions with precision and strategic insight. This includes overseeing financial transactions, payable and receivable, and ensuring timely and accurate invoicing for all our clients. Also responsible for maintaining financial records, preparing monthly and yearly financial reports, and ensuring compliance with tax regulations and industry standards. Why is that we wanted all these accounting and financial areas to be our focus? Well, one answer – Sustainability. This is to ensure that we are still here, serving all your appliance needs.
Shelly
BACKSTORY
Hi, I’m Cory, and I’ve been in the appliance industry for over 15 years. I started my career as a delivery driver in a different field, but soon transitioned into support work within the appliance industry, and I've loved every minute of it since. Throughout my time in the industry, I’ve gained a deep understanding of what it takes to ensure inventory is managed smoothly and efficiently to help our team provide exceptional service to our customers. When I’m not at work, you’ll find me spending time with my family, especially watching MLB baseball. I have four adult children—two girls and two boys—and we all share a love for spending time together at the lake. Originally from the east side of St. Paul, MN, I now live in Forest Lake, where my family and I enjoy the great outdoors as much as possible.
Misson Profile
I take pride in always doing my best, no matter the task. Whether it’s supporting my team or managing inventory, I’m committed to making sure everything runs as smoothly as possible. If I don’t know the answer, I’m the first to ask questions or seek out the information needed to get the job done right. What motivates me is helping ensure that our customers receive exactly what they need, when they need it, and ensuring that every piece of the puzzle falls into place seamlessly. I take great pride in helping Omega Force deliver on our promises and ensuring our customers are always satisfied.
Cory
BACKSTORY
Hi, I’m Julie, and I’m proud to be part of the customer service team here at Omega Force. Though I don’t have a background in appliance repair, I bring years of customer service experience and a passion for helping people. I was born and raised in the Twin Cities. Connecting with people and making their lives just a little bit easier has always been something I’ve enjoyed, and this role allows me to do just that. Answering questions, scheduling appointments, and making sure everything runs smoothly for you, I’m here to help provide the best experience possible.
MISSION PROFILE
From the moment you call in, I’m here to make sure your experience is as seamless and stress-free as possible. I know how important it is to have working appliances, and my goal is to get you scheduled quickly and efficiently so you can get back to your daily routine. I believe that great customer service goes beyond just answering calls—it’s about listening, understanding, and making sure every customer feels valued. No matter what your situation is, I’m here to help with a friendly voice and a commitment to excellent service.
