"They have been getting condensation on top shelf and have heard funny sounds, not sure where though. I plugged in Newfie and saw that it needed a 4 step firmware update. Things updated are included in photos attached. A couple things could cause the errors I found which included improper defrost and ff fan error. Then I put in service mode and ran ff evaporator heater. Temps went from 30 at the evaporator to 36 pretty quickly. Tested fans and all fans work. Temps are good. Zero in freezer and 37 in ff."

Rumbling when it runs. Found a bunch of lint in blower wheel. Cleaned lint out and lint out of dryer. Runs nice and quiet now.

"Customer complaint was the dryer was making noise. Removed covers and found the rear roller was worn out. Cleaned out lint, replaced rear rollers and idler pulley. Cycled and tested the noise has gone away.

"Not getting up to temp. When set to 400 it gets to 300 and takes a long time. Broil element comes on but bake element doesnt. Tested elements behind oven. Yellow to yellow is OL. See photo attached. Not sure which element this is, but its open. RJ and DW can you see which element that is? Unit getting 240 from outlet. ; saved tckt"

"Customer complaint was the rear condenser fan not working, arrived part was already shipped. Installed new fan. The customer will hook up the ice maker at a later date."