"Unit unable to spin out. Needs clutch and motor coupling. Also, transmission is just barely starting to leak and I pointed that out to the customer. He decided he just wanted to replace the clutch and motor coupling for now because of the added expense and he is moving soon and just wants it to work. Washer now cycles properly and runs good. Job complete.

"Replaced valve that had a lot of sediment in it. I turned on the cold water when the waterline was disconnected from the washer and water just trickles out. Told them they will need to have a plumber fix that, possibly a bad water valve shut off. Washer itself is good now though."

Customer says washer will intermittently start and fill the tub with clothes but then not advance and he thinks the status lights will blink. Machine will then be unresponsive and customer cant get the washer to advance or drain out the water.I tested washer with load of clothes that he said causes the problem frequently; washer is working good as im here. No errors and all functions are working. I explained to customer that when the problem happens again to take a video on his phone because which lights and how many times they blink is an error code that will help us know what failed. I showed customer how to cancel and drain out the water for future use and if the problem keeps happening to take a video and call us back so we know what the issue is.

"Customer complaint is doors broken, and the unit was leaking. Customer said it was leaking around the door before the door broke themselves. Reinstalled door the best I could tested all our features only spot. I was getting to leak around the door itself quoted for a new door assembly into install customer approved, ordered part and rescheduled customer.; ordrng 1 AGM75369502 (DOOR ASSM)"

"Customer states the unit makes a lot of noise while Agitating.Ran the diagnostic mode and found it spins fine, found the cam assembly worn out, removed the old cam installed new cycled and tested, no noise, ran calibration mode."