over all, unpleased with the service. I had our dish washer repaired and when it continued to leak I made a follow up appointment, since then I solved the issue but they are now telling me that there needs to be a fee for canceling the new appointment. I would not recommend working with this group.

GREAT experience!!! We were "referred" to Omega for a warranty repair of the compressor on our LG side by side. They called within 24 hours to schedule the repair. It's initially an 8 hour appointment window, but they text you around 4 pm the day before with a 2 hour window for the day of. That morning, you get a text with a link to track the technician. You can see what number appointment you are and also updates as the tech completes each one ahead of you. SO helpful! Now for the tech - Adam was fantastic!!! Friendly, courteous, able to work in tight quarters! He thoroughly explained what he would be doing. He did say he may need to come back to "tweak" the repair which he was correct about. As far as the amount we paid, we were given a flat rate (for the labor since the compressor was under warranty) for the repair by LG and paid them. I don't know how much of that Omega received. Based on research, I would say what we paid was probably fair considering the parts and other work involved.

I would give 10 stars if it were an option. Extraordinary scheduling service with exceptional Text and Phone communications to keep me informed of upcoming service calls, any delays. Hiram was knowledgeable, patient, calm,- absolutely slayed our Samsung dishwasher and refrigerator issues. Handled all warranty issues, employed local parts resources. Extra-Ordinarily Exceptional ! The dishwasher was covered under an extended warranty, the fridge-freezer ice build-up fix was $216.

My wife and I had issues with a mold smell from our washer. My wife called omega force and their representative gave free advice on solutions which was amazing. That did not correct the issue so we had Luke come out to help us. Luke informed us that disassembly and cleaning the mold would cost more then a new washer he gave us recommendations on replacemens as well as advice on an issue we were having with our dryer. These are honest people, I won't go anywhere else.