"Customer complaint is, NOT MAKING ICE. Customer said they power cycled it last night and it started making ice. Inspected and tested. FF compartment is 40F and freezer is -2F. Theres 3 or 4 trays in the bucket and the ice maker is full of ice. I hit the test button and ice maker cycled and filled with water. Ice maker is testing good.

"Customer complaint is, NOT DRYING THE CLOTHES. Inspected and tested. Started dryer on a timed dry high heat cycle and heat spiked to 270F before I shut it off. I disconnected vent from back of dryer and now heat is cycling between 210F and 120F and airflow on back of dryer is 35mph. The vent is the problem. It vents out the second story so I cant check airflow on outside of house. I called the customer and let them know and advised tenants to not use dryer until vent gets cleaned."

"Customer complaint is, TAKES MULTIPLE CYCLES TO DRY A LOAD. Inspected and tested. Dryer sounds crunchy when running. I found a rock in between the drum and seal. Removed rock and started dryer on a timed dry high heat cycle and it was cycling between 220F and 120F. Airflow on outside of house is only 9mph. Airflow on back of dryer is 38mph and with vent disconnected the dryer is cycling between 190F 110F. I pulled dryer out and cleaned vent from inside and outside 2 times and now airflow is 14mph and heat is cycling between 210F and 115F with vent connected. This is a really long vent with multiple 90 degree elbows. It looks like this is the best its going to be because of the long vent. I called Nancy and explained everything to her. ; saved tckt , states that autho needed"

"Customer complaint is, Continuing issue with frost build up on the back wall of freezer. Ice maker also again not working. Inspected and tested. Freezer is 6F and FF is 39F. I called techline and talked to Adrian for almost a hour and he walked me through testing the sensors and then did a video call and looked at the evaporator. He said it needs a new evaporator and is going to transfer it to a different company. Customer is really frustrated because theyve been dealing with this for about 3 months with no solutions. They would really just like it replaced. ; saved tckt"

"I replaced the failed element. The dryer is now heating as designed. The vent was bad, the customer will fix this issue herself.