Dishwasher was continually running so they had to unplug it. They were getting an E01 error code. I ended up pulling out the dishwasher and I found the flood basin underneath full of water. I dried it all up and ran it and cannot find any drips or leaks. Then the customer mentioned to me that Before this happened, his daughter had used a bunch of cleaner to do a deep clean inside the dishwasher. It looks like it must have had excess suds and flooded into the drain pan underneath. Everything is running well now.

Dishwasher makes a loud grinding sound when starting up. Then gives an E24 error. I checked sump area and couldnt find any debris. They said they have to sometimes reset it to get it to work. I disconnected the drain from the sump and checked for blockage and water flow which was good. Called Bosch and they said to check the check valve area. I did and there was food debris. Ran a bunch of vinegar through there and let it soak for awhile. Then tried again. Also recommended putting vinegar in bowls and running some loads. Also tested drain pump and it ohmed 90 ohms at all contacts which is what its supposed to be and that was at the board. Now with it flushed with vinegar it seems to be running better. Customer will let us know if they end up needing the part attached in the estimate.

Noise was coming from the cooling fan motor. Customer approved estimate. Replaced motor. Dishwasher is quiet and working good.

Lg dishwasher giving error code AE error code for water detected in base, dishwasher partially disassembled upon arrival, uninstalled and reassembled dishwasher to test operations, ran dishwasher roughly 30 minutes while monitoring all fill, drain pump motor and sump components, unable to recreate any water leaks at this time, advised possible over suds or dish placement my have caused water to divert into base. Reinstalled dishwasher and secured to cabinet.

Customer states dishes not getting clean. Customer tried to service unit himself and said it got worse. Ran dishwasher and it is getting proper amount of hot water. Pulled bottom rack and found spray tower to top arm was disconnected. Pulled bottom spray arm off and o ring was out of place. Removed filter and cleaned, it was dirty. Re seated o ring and secured spray tower to sump. Recommended rinse aid and adding sanitize option when washing. Dishwasher now working as it should.