Terms of Service

Effective date: October 1, 2026

1. About these terms

These Terms of Service apply when you use our websites, including omegaforceappliancerepair.com (each, the "Site"), call, text or email us, or book an appliance repair with us. "Omega Force," "we," "us" and "our" mean Omega Force Services LLC, doing business as Omega Force Appliance Repair.

By using the Site or our services, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the Site or book service with us.

Agreeing electronically. In addition to agreeing by using the Site or our services, you agree that checking a box, tapping "Approve" or "I agree," signing on a screen, or otherwise accepting electronically, including when you approve an estimate or book a service, is your legally binding signature and acceptance of these terms, just as if you had signed on paper.

We may update these terms. When we do, we'll change the effective date above. Changes apply going forward and don't affect a service call already completed.

2. Our services and booking

We provide in-home repair of residential household appliances in the areas listed on the Site. Service availability, brands and appliance types can change.

Booking requests. When you request service on the Site, by phone or by text, you are making a request. A booking is confirmed only when our team confirms an appointment with you. Arrival windows are estimates. Traffic, weather, earlier jobs and parts availability can cause delays, and we'll make reasonable efforts to let you know if your appointment changes.

Delays beyond our control. We aren't responsible for delays or for being unable to perform because of events outside our reasonable control, such as severe weather, natural disasters, parts shortages, manufacturer or supplier delays, shipping problems, utility outages, illness, or government actions.

Access and safety. Please give our technician safe access to the appliance, a clear work area, and working utilities. Please keep pets secured. Our technician may decline or stop work in conditions they reasonably believe are unsafe. Our technician may take photos or video of the appliance, the work area and surrounding property before, during and after the repair, for our records and for warranty and quality purposes.

An adult must be present. Someone 18 or older must be at the home for the entire service visit.

Hazardous conditions. Our technician may refuse or stop work if they find conditions they believe are unsafe or unsanitary, such as mold, pest infestations, sewage, or a gas or electrical hazard. If our technician finds an appliance that appears unsafe, they may shut it off or disconnect it if they determine it is safe for them to do so. We aren't responsible for mold, pests, or existing water damage, or for damage from conditions that existed before our visit.

What we may not repair. We may decline work when parts aren't available, when a repair isn't economical, or when the problem is outside our scope (for example, plumbing, gas lines, electrical service or structural issues). We'll generally explain why.

Codes and installation. Our work is limited to repairing the appliance. We aren't responsible for bringing existing installations, venting, gas lines, water lines or electrical wiring up to current code, and you're responsible for any permits your property may require.

Cancellations. If you cancel at least 24 hours before your appointment, we'll credit you 75% of the trip and diagnostic fee you paid. If you cancel less than 24 hours before your appointment, or if our technician can't access the appliance at the scheduled time, the trip and diagnostic fee is forfeited.

3. Pricing and payment

Trip and diagnostic fee. Most service calls include a trip and diagnostic fee, which we'll share with you when you book. This fee covers the visit and the diagnosis and is due whether or not you choose to go ahead with the repair.

Estimates and approval. After diagnosing the problem, your technician will give you a price for the repair before starting. We won't do work you haven't approved. If we find something new during the repair that changes the price, we'll ask before going further.

Diagnosis. A diagnosis is our technician's professional judgment based on the symptoms and tests available at the time. Intermittent problems, hidden failures, or a second failed part may not be found right away, and a repair may not resolve every problem with the appliance. If more parts, labor or visits are needed, we'll give you a price for that additional work, and you can decide whether to approve it. Charges for work already approved and performed are not refundable because a different or additional problem is found.

Parts orders. Some repairs need parts ordered. We may ask for a deposit or payment for special-order parts before we order them.

Uninstalled parts. If you don't schedule installation within 30 days after we let you know your parts have arrived, you are responsible for the cost of those parts, and any deposit you paid will be applied to that cost.

Customer-supplied parts. If you provide your own parts, we can install them as a courtesy, but we give no warranty on those parts, and we aren't responsible for failures, damage or additional repairs caused by them. Labor to install customer-supplied parts is charged as usual, and any return visit needed because of a customer-supplied part is a new paid service call.

Removed parts. Parts we remove from your appliance become our property, and we may return them to the manufacturer or supplier, or dispose of them, unless you ask to keep them before the repair begins. Some removed parts must be returned to the manufacturer for warranty or core credit and can't be kept.

Payment. Payment is due when the work is complete, unless we agree otherwise in writing. We accept credit and debit cards and other methods listed on your invoice. Card payments are handled by our payment processor.

Card on file and late payments. When you provide a payment card, you authorize us to charge it for amounts you owe under these terms, including approved repairs, parts, follow-up visits, cancellation charges and any unpaid balance. Balances not paid within 30 days after they're due may be charged a late fee or interest of up to 1.5% per month, or the maximum allowed by law, if less.

Taxes. Applicable sales tax will be added to your invoice whenever required by law.

Promotions. Promo codes and discounts have their own terms, can't be combined unless stated, and have no cash value.

Third-party payers. If a manufacturer, home warranty company or service plan is paying for your repair, that company's rules decide what is covered. You're responsible for anything they don't cover, and we'll try to let you know about those costs before doing the work.

Ownership of parts and liens. We keep title to all parts we supply until we've been paid in full, whether payment is owed by you or by a third party. Where allowed by law, we also hold a lien for unpaid amounts. If we aren't paid, we reserve the right, as permitted by law, to perfect and enforce any such lien or to recover the parts we supplied. You agree to allow us, with reasonable notice, to access the appliance and retake possession of any such parts while any amount remains unpaid.

4. Calls and text messages

Phone calls. Calls to and from Omega Force may be recorded and monitored for quality, training and record-keeping. Outside staffed hours, an automated AI assistant may answer your call, take your information and help with your request. By calling us, you agree to this.

Text messages (SMS). If you give us your mobile number and agree to receive texts, Omega Force Appliance Repair will send service-related messages. These include appointment confirmations and reminders, technician arrival updates, parts and job status updates, payment links, and a request for feedback after your visit.

• Message frequency varies with your service activity.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or call us at (763) 390-6267.
• Consent to receive texts is not a condition of purchase.
• We do not send marketing texts unless you separately agree to them.
• Carriers are not liable for delayed or undelivered messages.

Mobile numbers and text-messaging consent are never shared with or sold to third parties or affiliates for their marketing purposes. See our Privacy Policy.

5. Warranty

Repairs paid for directly by the customer come with our repair warranty, currently 10 years on the parts we install and 60 days on labor, subject to the terms on our Warranty page, which may change from time to time. The full terms, conditions and exclusions are on our Warranty page, which is part of these terms. Your repair is covered by the warranty terms in effect on the date you paid for it. Later changes to our warranty don't apply to repairs already purchased.

If a manufacturer, home warranty company or service plan paid for your repair, only that company's warranty applies, and warranty claims go through them.

Our warranty covers our workmanship and the parts we install. It does not cover the rest of the appliance, unrelated failures, or damage caused by misuse, accidents, power events, water quality or other outside causes.

6. Using the Site

Our content. The Site's text, graphics, logos, photos, illustrations and software belong to Omega Force or its licensors. You may view and print pages for your own personal use. You may not copy, republish or sell them without our written permission.

Acceptable use. Please don't use the Site to:

• break the law or submit false information or bookings;
• send spam or harmful code;
• harass anyone or invade anyone's privacy;
• scrape, copy or harvest data from the Site by automated means;
• interfere with how the Site works or try to access areas you aren't authorized to use.

Reviews and other content you share. If you send us a review, photo, video, comment or other content, you still own it. You give us a free, worldwide, non-exclusive, permanent license to use, display, edit for length or clarity without changing the meaning, and share it in our marketing and on the Site and social media. You confirm the content is yours to share, is truthful, and doesn't violate anyone's rights. We may remove any content at any time.

Service history on the Site. The Site shows examples of recent repairs, which may include information such as a customer's name, the appliance, and the general area. We don't intend to publish street addresses, phone numbers or email addresses in these listings. You can ask us to remove any information about you or your listing at any time. See our Privacy Policy.

Links. The Site may link to other websites, such as review sites and manufacturers. We aren't responsible for their content or practices.

7. Disclaimers and limits on liability

Site information. Tips, articles, troubleshooting guides and model or serial number finders on the Site are general information only. Appliances can involve electricity, gas and water. If you aren't sure something is safe, stop and call a professional. Prices, service areas, availability and other details on the Site may change and may contain errors; your invoice or written estimate controls. The Site is provided "as is," and we don't promise it will always be available or error-free.

Service liability. To the fullest extent the law allows, our total liability for all claims of any kind, related in any way to our services, the Site or these terms, will never exceed the greater of the total amounts you paid to Omega Force or $100. This includes, without limitation, claims for damage to your home, appliances or other property, and any other liability of any kind whatsoever. This limit applies however the claim arises, whether in contract, warranty, negligence or otherwise. We are not liable for indirect or consequential losses, such as spoiled food, lost time, lost income, or alternative lodging or meals, except where the law doesn't allow this limit.

Reporting damage. You must report any damage you believe we caused within 3 days after you discover it, and no later than 10 days after the service visit, so we have a chance to inspect it. To the extent permitted by law, damage not reported within that time is not our responsibility.

Time limit for claims. To the extent permitted by law, any claim related to our services, the Site or these terms must be brought within one year after the service date or the date the claim arose, or it is permanently barred.

What these limits don't affect. These limits apply only to the extent permitted by law. Some states don't allow certain limitations, so some of this section may not apply to you.

Pre-existing conditions. Older appliances and their connections, such as water lines, gas connectors, and vents, can fail when moved or handled during a normal repair. We may point out concerns we notice, but we don't inspect parts of your home or appliance outside the repair. We aren't responsible for failures caused by an existing worn, aged, or defective condition, unless our gross negligence caused the damage.

Moving and removing appliances. Some repairs require pulling an appliance out of cabinetry, an enclosure, an outdoor kitchen or another tight space. Our technician may help move or remove the appliance as a courtesy, but this carries a risk of scratches, dents or other damage to floors, cabinets, countertops, trim and the appliance itself. If you'd prefer, you can have the appliance moved by a cabinetry contractor or other specialty contractor before our visit. Unless our gross negligence caused it, we aren't responsible for damage that results from moving, removing or reinstalling an appliance.

Your responsibility. You agree to cover losses we suffer because you broke these terms or misused the Site.

8. Disputes, governing law and contact

Let's talk first. If you're unhappy with our service, please contact us first. Most problems can be fixed with a phone call, and we want the chance to make it right.

Arbitration and class-action waiver

Please read this carefully. It affects your legal rights.

Informal resolution first. Before starting arbitration or any court case, you and we each agree to first send the other a written notice describing the claim and the relief requested. Notices to us go to the address or email in "Contact us" below; notices to you go to the contact information we have on file. We'll then try in good faith to resolve the dispute informally for at least 30 days. Any deadline for bringing the claim is paused during this period.

Binding individual arbitration. If the dispute isn't resolved within 30 days, any claim between you and Omega Force related in any way to our services, the Site or these terms will be resolved by binding arbitration on an individual basis, not in court, except as listed below. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and fees will be paid as those rules provide. Hearings will take place by video or phone, or in person in the county where you live, as the arbitrator decides. The Federal Arbitration Act governs this section.

What's not covered by arbitration.

• Either of us may bring an individual claim in small claims court instead, as long as it stays there.
• We may bring an action in court to collect unpaid amounts, as described in "Collections" below.
• Either of us may go to court to stop unauthorized use of intellectual property or misuse of the Site.

Class-action and jury waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may award relief only to the individual party bringing the claim. You and we each waive the right to a jury trial.

Mass filings. If 25 or more similar arbitration demands are filed against us by the same or coordinated lawyers or organizations, they will be handled in batches of up to 50 demands each, with one arbitrator per batch, one set of filing and administrative fees per batch, and later batches starting only after the earlier batch is resolved. Any deadline for bringing a claim in a later batch is paused until that batch begins. A court may resolve any dispute about whether this paragraph applies.

Opting out. You may opt out of this arbitration section within 30 days after you first agree to these terms by emailing us at the address in "Contact us" with your name, service address and a statement that you opt out of arbitration. Opting out doesn't affect the rest of these terms.

If part of this section is unenforceable. If the class-action waiver is found unenforceable for a particular claim, that claim must be heard in court, not arbitration, and only after any individual claims are decided in arbitration. If any other part of this section is found unenforceable, the rest still applies. This section survives the end of your relationship with us.

Governing law. These terms are governed by the laws of the State of South Dakota, without regard to conflict-of-law rules. This choice of law doesn't take away any protections you have under the mandatory consumer protection laws of the state where you live. Any dispute that isn't resolved informally and isn't required to be arbitrated above will be handled in the state or federal courts located in Sioux Falls, South Dakota, or the county where the service was performed, at the option of the party bringing the action, or in small claims court where you live if your claim qualifies. You and we consent to the personal jurisdiction of those courts and waive any objection that they are an inconvenient forum.

Collections. Notwithstanding the above, we reserve the right to bring an action to collect unpaid amounts in any court of competent jurisdiction, including the courts where you live or where the service was performed. If we have to take action to collect amounts you owe, you agree to pay our reasonable costs of collection, including collection agency fees, court costs and reasonable attorneys' fees, to the extent permitted by law.

The whole agreement. These terms, our Privacy Policy, our Warranty page and any written estimate or invoice for your repair make up the full agreement between us. If an estimate or invoice conflicts with these terms, the estimate or invoice controls only the price and scope of the work, and these terms control everything else. If a court finds any part unenforceable, the rest still applies. If we don't enforce a term right away, we can still enforce it later.

Assignment and subcontractors. We may assign or transfer these terms, and any of our rights or obligations under them, to an affiliate or to a buyer or successor of our business, without your consent. You may not assign these terms without our written consent. We may use qualified subcontractors to perform some services, and these terms apply to their work as if we performed it.

Contact us.

Omega Force Services LLC, d/b/a Omega Force Appliance Repair
4940 Constellation Drive, St. Paul, MN 55127
Phone: (763) 390-6267
Email: mail@omegaforceservices.com