This time there the freezer was at 20 degrees. Found the evap all frozen up. Went in test mode the evap defrost worked. The fan was getting power but was iced up and the drain heater ohms out good but wasnt working. Should be at 2 amps and had none. Customer had to leave at 2:30 so wasnt able to test the evap fan needed to be steamed more. Called tech line. He said with the error code E30 you did have a bad ice maker or bad board. So that diagnosis was correct. Because I had to leave wasnt able to test the evap fan. Need help figuring out which board it is for the drain heater. ; states that autho needed

Customer complaint randomly not working or shutting off. I hooked up SmartHQ and it wasnt programmed and couldnt read errors. Installed parts then reprogrammed went through all test and working properly.

Customer said unit is over heating and gave a F3E2 they replaced the oven sensor and still having issue. I checked the original temp sensor and tested good. 1090 ohms. Reinstalled old sensor. Tested unit. Temp was normal. Set to 350 and averaged correctly and was operating normally. Unit could have a flacky board.

Customers complaint FRONT LOAD WHEN IT GOES TO THE SPIN IT STARTS BOUNCING AROUND. They just moved the washer to their new house and first time using made a bunch of noise and bounced. Over the phone we asked about the shipping bolts customer wasnt really sure. I looked in the back of the unit and found the shipping bolts still installed. Removed shipping bolts then tested. Unit is working properly now.

Installed ice maker then went through test mode and it cycled perfectly and no error codes.