"Complaint is that it doesnt get up to temp during thanksgiving. I checked the bake and broil elements, and both ohm good. Tested it then on bake and it got up to 350 within 5 minutes. Thermostat ohms perfectly. Showed customer how to run convection. Cook top also works perfectly."

"Customers complaint temps are off. Higher temps and air fry. Verified complaint got averages of 425 it was below by 20 degrees. Also found the air fry wont work. Traced the wiring found the relay on the board has failed. Tapped. Few times on it and it started working for a bit. Will need a new board and new temp sensor. Will need approval price is over limit. Please get approval and update customer. No parts have been ordered. W11548749 boardWPW10181986 sensor; snapped 1 QuickPics, states that autho needed"

Replaced bad door boot. Works great now.

Installed new mag from last diagnosis. Once installed tested. Now its heating properly. Reassembled and reinstalled microwave. Tested again its heating properly. There is some rattle noise removed and inspect. The casing it self is doing it. Everything is the tight as possible. Nothing I can do for that little rattle noise. Unit is heating properly and operating correctly.

"Customers complaint loud humming/vibrating noise started in freezer Thursday. Used the setting to turn off ice maker. Did not help. Unplugged for 5 minutes. When plugged back in, noise had stopped. Friday, the door read Sy Ef and neither fridge or freezer is working. On arrival the fridge is warm. The freezer is more like a fridge. Unit giving the error code for a bad evaporator fan. Disassembled to test fan. Found getting voltage to the fan the motor has seized. Quoted blue book. Customer was in meeting. Txt quote. Waiting on customer reply; saved tckt"