Customer showed me the damage and the new parts, installed new drawer and the handle.

Returned and installed the parts that were shipped to the customer, installed cycled and tested, disassembled again and and vacuumed out the sand in the unit and the other bulk head. Cycled and tested again. The unit sounded better.

Customer stated refrigerator getting warm. Found freezer at -10?F and fresh food at 52?F. Put unit into test mode and found all fans operational but low flow to fresh food compartment. Tested damper open and closing, works as it should. Inspected evaporator coil and found evap plate had pulled away from back wall, causing low air flow to fresh food compartment. Frost pattern of evap coil was perfect. Re-installed evap plate and verified it will not shake loose. Put into test mode and verified operations, air flow to fresh food compartment is great again.

Returned with parts, double checked the wiring schematics and noticed the pin out numbers are not in order, the thermistors are wired correctly. Replaced the rear ice maker hose and fill tube. Removed and replaced the fan blade and motor. Customer was not approved for a door replacement. Removed all the ice build up from the icemaker leak.

Customer stated the right door would not close correctly. Adjusted the refrigerator back. Now the door closes better, informed the customer the door will always close better when there is weight in it.