replaced the main control board. Since this is a basement fridge primarily used for drinks and pizzas, ice or ice cream I made set calibration adjustments to the freezer and the fresh food section. It should start to work a lot better now.

"Customer complaint is, Not Coming On - FRZ WORKING BUT FF NOT, ANOTHER SERVICER STATED LEAK AND S/S ISSUE -BASEMENT UNIT. Customer had just plugged refrigerator in this morning. Inspected and tested. They have the FF compartment set at 7 which is the coldest setting and freezer set at 4. FF compartment was 35F and freezer was 5. Compressor and fans are running. Both thermistors tested good in test mode. Defrost heater came on in test mode. Damper is opening and closing in test mode. Everything is testing good. I removed the evaporator cover and completely defrosted evaporator and after 20 minutes there was only frost on about 30 percent. The sealed system has failed. ; saved tckt"

"The other tech said gas was leaking from the gas valve assembly. Per his diagnosis, today I replaced the gas valve assembly and checked for leaks. I used pipe thread sealant on all the pipe joints. I made sure all joints are tight. I did not find any leaks when I was done. I ran the dryer on a time dry and it smelled normal and heats good."

"Customer complaint is, GAS SMELL COMING FROM THE DRYER. Customer said if he doesnt shut the gas off, they smell gas. Inspected and tested. All the fittings behind the dryer are good. I disassembled dryer and smell gas strongly on the inside. I cant pinpoint exactly where its coming from, but theres a hissing coming from the valve. This is going to need a new gas valve assembly part number 280119. Dana can you call this in for authorization. Also are we responsible for disconnecting the gas line and hooking it back up, or do they need to have a plumber do it. If I have to do it, Im probably going to need some supplies, but I dont know what because I dont do gas. Make sure and schedule me extra time on this. ; saved tckt"

"Customer complaint is, not cooling. Inspected and tested. Temperature was 31F. Compressor and fans are running. I removed the evaporator cover and theres a ball of ice in the corner, but no frost on the rest of the evaporator. The sealed system has failed."