"Customer complaint is, NOT CYCLING, RAN ALL DAY, MAKING A CLICKING NOISE, STAYED IN CYCLE. Inspected and tested. I hooked up SmartHQ and ran through service diagnostics and everything was working perfectly. The only thing was there was a ton of suds in the washer when I would fill and agitate, even with the drawer removed. I filled and drained probably 5-6 times before it went away. I started a rinse and spin cycle and it completed perfectly. Looks like soap suds are the issue. This has the smart dispense drawer and Ive seen this cause issues before with to much soap. I advised customer to use less soap and that if he continues to have problems, we would probably have to replace the drawer."

"Customer complaint is, AE ERROR CODE. Customer said they were having issues with the garbage disposal and plumbing underneath the sink when this happened. Customer replaced garbage disposal and fixed plumbing issues. Inspected and tested. Found a little bit of water in the sump underneath, but not enough to trip the float and give the error. I removed the water and started a heavy cycle and watched it run for almost 30 minutes and it never leaked. I think the problem was with the garbage disposal backing up. Otherwise dishwasher is operating normal now."

"Customer complaint is, WATER DOES NOT DRAIN - 0E CODE. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.

"Customer complaint is, DISHWASHER STOPPED MID CYCLE. WILL NOT TURN BACK ON. DOES NOT APPEAR TO BE A POWER, BREAKER, OR FUSE. Inspected and tested. Found the main board is fried. Customer declined repairs for now and is going to look into replacing it."

The customer said the whole unit stopped cooling within 24 hours. The compressor comes on but sounded abnormal. I tried to tap in the system but when I bent the suction line to attach a tap the line started to leak. I just replaced the compressor and filter. I pressurized with nitrogen and flushed with nitrogen. I pulled a vacuum then recharged the system. I replaced the main board. I advised the customers to wait 6-8 hours for it to cook and 24 before they fill it all the way back up.