Customers complaint unit not heating at all. Disassembled unit to get to control board. Started to test relays. Found when using bake or broil only getting 120 volts. Fallowed wiring diagram to relay on board that wasnt sending out 120 from L1. Was getiting 240 to juncting and getting 120 to other side of relay. I dont have that relay and cant repair board. Will need new control board. Quoted customer blue book and then rescheduled. Order part from Marcone ; ordrng 1 046142-571 (Board)

"Received the right relay board this time. Installed new relay board, tested oven on bake for 400 degrees and runs great. The other board they sent us had everything in the package except for the board itself. Will need to send back to Marcone for a full refund. Also need to send the core for the relay board to Marcone, and the original relay board they sent as well for a refund since that wasnt the right part. Attached all photos of parts and sent emails for each part to our parts email. Job is complete. Didnt need other board. Also is a newer oven so doesnt need the kit with the thermal cut out. ; saved tckt"

"Customer complaint is, COMBINATION OVEN- OVEN IS OVERHEATING IN BAKE. Inspected and tested. Temperature sensor ohmed out good, bake element ohmed out good, broil element was open. I tried the broil element and it never got hot even though there was 240V. I started preheating oven and found the broil relay is stuck on all the time. This is going to need a new broil element and board. Customer approved repairs. Installed new broil element and oven relay board. Tested and oven is working great. Oven is now fixed.

"Seven has multiple issues no broiling in the bottom oven and very slow to heat in the upper oven. Upon arrival and inspection, I found evidence of the self clean being used recently. I pulled off the user interface and owned out all the elements and they were good. I could find no physical part failures I quoted a relay board. part is on order.; schdld next appmnt for 5/24 WED !"

"Customer complaint is, COMBINATION OVEN- OVEN IS OVERHEATING IN BAKE. Inspected and tested. Temperature sensor ohmed out good, bake element ohmed out good, broil element was open. I tried the broil element and it never got hot even though there was 240V. I started preheating oven and found the broil relay is stuck on all the time. This is going to need a new broil element part number WPW10260252 and board part number WPW10632435. Quoted customer $810. to install both. Customer approved repairs. Parts on order. I want 2 hours for this and a hour for the dryer, so 3 hours total for both. ; ordrd 1 WPW10260252 (Broil element) and 1 WPW10632435 (Oven relay board)"