"Dishwasher has been leaving brownish granulated debris on the dishes. Took the filter apart, found a lot of junk under the screen of the filter, and down in the sump area. Cleaned the sump out with paper towels, and cleaned the screen in the sink with a brush. Filled it with water a couple times and then sucked the water out again. Then let it fill, circulate, and then I sucked out more water. Then ran dishwasher with a bowl on top, didnt have any debris in bowl after letting it run for awhile. Other issue is that its been leaking bad from the float area. I checked and the plastic nut for the float was super loose letting water through. I used some sealant and tightened the nut.

"Found that the drain pump was clogged with small items of clothing and gunk in the drain trap. Removed boot to get to drain trap, cleaned out trap and removed debris, tested and washer now drains. Tested and washer fills, agitates, drains and spins.

"Customer complaint is, KEEPS FROSTING UP IN FRESH FOOD. Inspected and tested. Customer had refrigerator unplugged and completely defrosted and the evaporator panel off when I got here. The temperature and defrost sensors tested good and heater is working. Customer had already installed the heat probe from the drain kit, but not the tubes on the backside. I dumped water down the drain and it drained good. I removed the drain on the backside and theres junk in it, but it doesnt look plugged. I installed the drain tubes on the back that the customer had from the kit. The evaporator cover looks good. I dont think theres anything else I can do here."

"Customer complaint is, THE BURNER IS WORKING AS IT SHOULD ONLY AROUND THE RIM OF THE BURNER GETS RED WHILE THE MIDDLE SECTION DOESNT. Inspected and tested. Found the front right 12in burner element is only working on the outside coil. Installed new front right burner element and tested. Burner is working great. Range is now fixed."

"The washer drains slow and does not always finish the spin. The washer is also acting up and stops at random times. I tried the drain and spin and the washer turned on the drain pump but it drains slow. I removed the drain pump but founding nothing stuck inside. When I would try and run a drain test sometimes the pump would not start and I got 0 volts out the board. I tried a auto test, the washer lights flashed but none of the components would come on. The washer runs but drains slow. I created a estimate snd gave the customer a quote, at this time they declined the estimate.

"Customer said he was getting SC error and washer would not drain and still be full of water on inside. Customer said he checked filter several times and was clear. As Im here i checked drain filter and made sure the drain pump fins moved freely. Ran drain test and drain pump runs. Ran quick cycle and washer fills, agitates, drains and spins. Washer is working good as im here.

Found that the plastic latch holder is worn out and the latch is hitting switching incorrect timing and blowing fuse. Needs the latch kit. Customer declined and will purchase new microwave.

The washer fill valve hose has a hole in it. I replaced the hose and ran the washer. Water is not leaking out now. All tested good .

"Customer complaint is, NOISY WHEN WASHING. Inspected and tested. Found the gearcase is grinding when it agitates. Customer declined repairs and is going to look into replacing it."

CUSTOMERS COMPLAINT NOT FILLING WITH WATER AND WASHING DISHES. I found unit drained right away and had water to drain. Then it filled but after that. It wouldnt do anything. Found the motor had failed. Installed new sump assembly/motor. When installing new sump I removed the drain pump and I did find a piece of glass in there also one fin on the drain pump motor propeller was busted. Let customer know and showed the piece. Then reassembled unit. Tested multiple times for leaks. Unit is working properly.

"Found that the evaporator only has %10 frost pattern. Has sealed system leak. Needs sealed system repair."

Customers complaint unit making popping noise when opening and closing door. Verified complaint. Removed outer door panel to get a better view of whats catching. Found the hard sound pack is lifting on the bottom and catch on the bottom tub. Filed down the bottom of the sound pack and made sure it was clearing then reassembled.

"11 in freezer and 45 in fresh food. Compressor is scalding hot, and only runs for a few minutes before cutting out. Evaporator partially frosts over and then the compressor cuts out and the frost melts quickly and drips off. Sealed system issue. Customer replacing fridge. Not interested in sealed system work."

I verified the center burner does not heat all around. I replaced the center burner. The burner lights all around now. I also looked at the customers fridge and thawed out the line in the door.

INSTALL DISHWASHER. Removed old dishwasher and installed new Whirlpool dishwasher. Tested and dishwasher is working great. Install complete.

Customers complaint unit not heating. Unit is a built in. Removed unit from wall. Disassembled unit. Tested switches and found the mount for one of the door switches were bad. A little peg broke. Let customer know I can try to use a screw and should work just fine.

IFE error and ice in ice bucket is leaking though dispenser flap onto floor. I emptied ice maker bucket so it wont leak. Found that ice fan is weak and staggers the ice fan motor. Ice fan motor part looks like it only comes as part of the evaporator cover. Refrigerator is just over an year old. Customer will contact LG and see if they will do anything for them. I gave quote for whole freezer evaporator cover assembly.

"Washer running really loud, and doesnt spin. Transmission spins very slow. Needs new drive block, clutch and transmission.

Installed all parts tested for leaks made sure door opens and closes properly. Now unit is working properly

The whole dishwasher is dead. I checked the power and it was getting like 399 volts. I used a cheater cord and hooked it up to the dishwasher then plugged into a different outlet. The dishwasher is now working. I advised the customer there is a supply voltage issue and the breaker or wall switch is at fault.

"Compressor is hot, blue wire to compressor is 1.2 amps, black wire is .72 amps. Condenser line from compressor is cool. Compressor runs on R134. Attached photo of compressor and evaporator which is warm and has zero frost on it. Very tight space to get fridge out, can only get it out at an angle. 70 degrees in fresh food and freezer. Please resubmit to AHS verified that it still has a sealed system issue. ; snapped 6 QuickPics, states that autho needed"

Customers complaint unit not heating at all. Disassembled unit to get to control board. Started to test relays. Found when using bake or broil only getting 120 volts. Fallowed wiring diagram to relay on board that wasnt sending out 120 from L1. Was getiting 240 to juncting and getting 120 to other side of relay. I dont have that relay and cant repair board. Will need new control board. Quoted customer blue book and then rescheduled. Order part from Marcone ; ordrng 1 046142-571 (Board)

"Found that there is no power going to compressor, getting 1 blink power inverter failure error on the board. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Da92-00215c (Poor inverter board)"

The customer said the washer vibrates bad and leaks water. I checked around the boot and found a hole in the bottom. I ran 4 towels on wash and then spin at high speed and low and the washer does not shake or vibrate bad. I gave the customer tips on loading and spin speeds. Im coming back Thursday to replace the boot. The customer will pay with cash. ; ordrd 1 MDS47123619 (BELLOWS)

"Customer complaint is, POWER OFF AN ON, MAKING TOO MUCH NOISE. Inspected and tested. Found the slider is rubbing on the clutch and not shifting back in forth between agitate and spin. Needs a new clutch and slider. Parts on order. ; ordrd 1 W10754448 (Clutch) and 1 W10734521 (Slider)"

"Received the right relay board this time. Installed new relay board, tested oven on bake for 400 degrees and runs great. The other board they sent us had everything in the package except for the board itself. Will need to send back to Marcone for a full refund. Also need to send the core for the relay board to Marcone, and the original relay board they sent as well for a refund since that wasnt the right part. Attached all photos of parts and sent emails for each part to our parts email. Job is complete. Didnt need other board. Also is a newer oven so doesnt need the kit with the thermal cut out. ; saved tckt"

"Customer complaint is, WON'T START, F7 E5 error. Inspected and tested. Found the slider magnet is rubbing on the clutch. Needs a new clutch and slider. Quoted customer $417. to install both parts. Customer declined repairs. ; schdld next appmnt for 5/25 THU !"

Unit not cooling properly. Fridge was over 50 freezer 10. Found the evap in the freezer all frosted over. Steamed it all out. Found the defrost bimetal was popped. The heater Ohmed out fine. Cleared out all water and empty drain pan under fridge. Then reassembled. The evap fan was running properly also.

Unit giving a E15 leak code. Verified complaint unit had water in drain tub. Found a trail from the water valve. Tested unit and found it leaking from the water valve lightly. Quoted for replacement. Installed new part tested multiple times for leaks and its working great. Check the diverter also because I have seen them leak but no evidence of a leak from there.

Freezer 14 and fresh food 55. Found it wouldnt go into defrost in forced defrost mode. Bypassed the bi metal and then in forced defrost it comes right on. Has a bad bi metal. Steamed off evaporator and replaced bad bi metal. Works and coils great now.

The customer said the washer will leak from the front left corner. I ran the bleach valve and water leaks out from the tub ring. I removed the bleach cover and cleaned hair out from the holes. Water is able to drain in through the tub cover good now.

"Fridge hasnt had great ice production customer noticed recently (10 days ago). increased volume of water flow from E3 (factory setting) to E6. Temps were zero and 39 in left fridge and 40 and 2 in the right. Showed customer how to change volume of water, in case she needs to change it in future. She mentioned it could use a coil cleaning underneath, so I got my vacuum and coil cleaner and cleaned that, with a wet paper towel on the floor too. She set the right fridge temps to zero and 37. Up until now its been producing 1/6 of a bin of ice every 2 days. Should be more volume of ice now. Every 6-7 hours it should harvest.

"Found that igniter is weak and eventually will turn on gas but then is not hot enough to ignite it right away and will get gas build up and smell old gas. Customer approved estimate. Replaced igniter, tested and oven preheats and is working good.

"Customer complaint is, COMBINATION OVEN- OVEN IS OVERHEATING IN BAKE. Inspected and tested. Temperature sensor ohmed out good, bake element ohmed out good, broil element was open. I tried the broil element and it never got hot even though there was 240V. I started preheating oven and found the broil relay is stuck on all the time. This is going to need a new broil element and board. Customer approved repairs. Installed new broil element and oven relay board. Tested and oven is working great. Oven is now fixed.

The customer said the dishwasher does not drain. I found the dishwasher was full of water. I ran the drain and I could hear the pump but water was drains slow. I sucked the water out and filled up the dishwasher. I started the drain and sucked water through the hose. Now it drains good. I tried it 5 times and it drains the water out every time.

The customer said the dishwasher leaked and gave the f10 leak error. When I arrived the customer had it unplugged and water off. He plugged it back in and turned the water on. The drain pump ran and the f10 flashes. I removed the bottom cover and sucked the water out. I then was able to run the dishwasher. I let run for about 35 minutes or longer. I did a drain and fill 5 times. I was unable to recreate the issue. I advised the customer it could have had a drain issue and water was backing up inside.

The customer said they ran it at night and in the morning they noticed it had the AE code. They tried to power it off and clear it but it would not go away. I pressed power and it turned off. I pressed power again and it came back on but the AE was gone. I started a cycle and let run. I found not leaking. The door does not seal all the way so when it runs you can hear water splashing inside. The wash motor is also loud and squeals. I gave the customer a quote for the repair.

Installed latch went through test mode. No errors.

"Customer complaint is, DOES NOT SHUT OFF. Inspected and tested. Found the motor relay is stuck on and its running constantly with the door running. Customer approved repairs. Installed new board and tested. Dryer is working great. Dryer is now fixed.

"The complaint was the washer would not fill. I put the washer into diagnostics and the only fault was for the lid lock. There were no faults for not filling. I ran the auto test mode and the washer fills with hot and cold and everything is working. I ran the calibration test and it all worked. I ran a test cycle and its filling with water. I called the customer and gave a update. I advised the lid lock fault came up again, so she may want to put a note on the washer that the lid should not be drop or slammed and do not lift up on it when its locked."

"The fresh food is not cooling. The back panel is ices up and the fresh food fan is not working. It needs the drain kit, heater and sensor. Today I defrosted the drain, I replaced the temp sensor, added the heater and installed the drain kit. I put into defrost and verified the fresh food evaporator heater and new heater come on."

Unit needs a new spider, bearing, and door boot.

"Leaking water via the three way cold valve. Quoted customer for it, they will talk it over and let us know if they want to do it."

The customer said the fresh food section was not cooling. I found some frost building up on the rear panel. I put my steamer in hole on the evap and put into defrost. When I got the evaporator cover off I found only ice was built up around the fan. I defrosted the ice build up. I hooked the panel back up and waited for the fans to come back on. Everything is working like it should. I advised the customer the fresh food could have been left ajar just a little and that could have caused the frost and ice build up.

"Replaced door latch, tested and dishwasher now latches and door seals and"

"Customer complaint is, NOT SPINNING OUT AND WONT DRAIN. They also said its been leaking on the floor. Inspected and tested. Found the drain pump is only sporadically working, water is dripping from the tub seal onto the transmission and the temperature knob is broken. Also the timer is not advancing to a spin, so its not spinning. Customer is going to replace the washer."

"Replaced control board, refrigerator turns on and compressor is running and refrigerator is cooling and working good."

"Customer complaint is, NOT COOLING, FREEZER IS AT 20 DEGREES. Inspected and tested. Freezer is 21F and FF is 42F. The display in the refrigerator also went out and is blank. I removed the evaporator cover and the evaporator only has heavy frost on the first 20-25 percent and then nothing on the rest. The sealed system has failed. Customer is going to replace the refrigerator."

Found that bake igniter is weak and right on edge of turning on gas but not hot enough to immediately ignite and will get a whiff of gas smell when using oven. Also the customer was using cooking mat on bottom of range that was covering vents and I informed them that the vents cant be covered as that would cause poor air circulation and wont burn cleanly. Customer decided they will replace the igniter themselves.

Found that igniter is weak and not turning on gas. Customer approved estimate. I replaced igniter and cleaned cooktop burners. Tested and oven is heating and cooktop lites. Range is working good.

Dryer is dead. Blue to red at the board has continuity. 240 vac at outlet. Black at x561 to white at x562 has 120vac. Same for blue at the blue and black wired relay to white has 120 vac. Black on black and yellow wired relay to white has 120. Needs new main PCB. Quoted for new one. Coming back Wednesday to install. ; ordrd 1 EBR76519513 (Main pcb)

This time there the freezer was at 20 degrees. Found the evap all frozen up. Went in test mode the evap defrost worked. The fan was getting power but was iced up and the drain heater ohms out good but wasnt working. Should be at 2 amps and had none. Customer had to leave at 2:30 so wasnt able to test the evap fan needed to be steamed more. Called tech line. He said with the error code E30 you did have a bad ice maker or bad board. So that diagnosis was correct. Because I had to leave wasnt able to test the evap fan. Need help figuring out which board it is for the drain heater. ; states that autho needed

Compressor and fans running but only some frost where the evaporator line comes into the freezer. Sealed system issue. Please contact owner with quote. Its 14 years old so they will probably replace but still would be interested in quote. ; saved tckt

Ice maker dropping some ice cubes but also making a sheet of ice in the bucket. These units have the dual ice makers. Found one of the ice maker buckets cycle and the other one doesnt so they both fill and the one is over filling because its not harvesting. Will need new ice maker. Quoted customer blue book and rescheduled. Customer is going to call and check to see if they are under warranty because its been under two years. ; ordrng 1 5931630200 (Ice maker)

The refrigerator is not cooling in both section. The customer said it started last Wednesday and by Thursday it was totally warm. I pulled the fridge out and verified the compressor is running and has zero heat from it. It will need the compressor and filter drier. I quoted $660 if the customer pays by check.for the labor. Please call Lg and get a compressor ordered. Allow 3 hours on return. ; saved tckt

"Customer complaint is, REF IS LEAKING WATER OUT OF THE DOOR FROM THE MELTED ICE ON THE ICEMAKER. Customer said the cubes are melting and then leaks water out the dispenser. Inspected and tested. Freezer was 1F, FF compartment was 39F and ice room was 17F. I pulled out refrigerator and theres moisture on the back of the refrigerator behind the ice room and its cold to the touch. I inspected the ice room and everything looked good and the fan is working. Looks like this has the issue with the insulation breaking down in the wall of the refrigerator. Theres no fix for this. ; saved tckt"

"Texted and called customer because they werent home but no answer. Left message. Fridge was dead when I arrived. Tested for power at the board, but no power. Then while on phone with tech support I checked the molex connector by the inverter, and it wasnt fully plugged in. Looks like the plastic cabinet around the connector is smashed, and even after cleaning spray foam off the molex connector, still cant get it to fully connect securely. Looks like at the factory something happened, they couldnt get it fully connected, they pushed hard on connector and it broke the casing around the connector. I plugged it in as secure as I could and wrapped electrical tape around it, and now fridge is running and cooling. But beko said as long as they didnt have it serviced before, we should call our sales rep for the area and see if they would replace the unit because there is no fix for this. And because it looks like it would have come that way from the factory. DW could you contact our Beko rep on behalf of the customer after we actually connect with customer and see what can be done for replacement? Assuming it hasnt been serviced before? ; saved tckt"

Found that the dishwasher outlet was shorting out and melted the outlet and the plug to dishwasher (see picture) needs new power plug. Ordered part and rescheduling.; ordrd 1 1751592900 (Power plug)

The customer said the dishwasher would not fill with water. I started the dishwasher and it was draining. I let finish then I powered it off and back on. The dishwasher drain for about a minute then filled with water. The dishwasher started to wash. I canceled the cycle and tried it again. It filled back up and is now working. I left running to wash all the soap out.

"Customer complaint is, ICEMAKER NOT WORKING. Inspected and tested. Freezer temperature was -2. Found at least 3 of the wires on the bottom door hinge are severed. Theres not enough room to repair wires. Refrigerator would need a new door to fix this issue."

"Customer complaint is, FREEZING FOOD IN FF. Customer said it seems to only be freezing things when its really full. Inspected and tested. Refrigerator is pretty full and I got temperatures between 42F and 35F at different spots. FF evaporator fan is running, but its a little loud. I pulled out bottom drawer and the FF evaporator cover is cracked. I removed evaporator cover and the foam is water logged and expanding a lot. Customer declined repairs and is just going to use as is for now."

Customer complaint was the dishwasher would not drain. I started the drain cycle and I could hear the motor buzzing. I pulled the drain pump off and found a chunk of food and something else that was very hard stuck in the propeller. I put the pump back in and ran the firmware update and now the dishwasher drains good.

Not draining. The drain runs 20 ft and lifts 40+ inches. The drain needs to be properly ran with corrugated hose. I quoted re-running the line but they decline and will fix it themselves.

"Customer had turned off the icemaker, I showed her how to turn it back on. The fridge is less than a year old she needs to get service from Frigidaire."

"Drum wont turn. Upon arrival and inspection I found three bad support rollers, and it was full of hair. I cleaned the unit and replaced all four support rollers. The dryer is not working as designed.

The customer said the e15 leak code came up while using it. They cleaned the water out and tried it again but it came back. I pulled the dishwasher out and ran it for a while. I found no leaks from underneath. I filled and drained it 6 times. I did find some water dripping from the water line contention on the elbow that screws into the water valve. I replaced the elbow. I tightened the sump screws.

Installed new air break and cap. Tested multiple times for leaks and let it run for 15 minutes then installed back into where it was mounted before

Unit leaking and spoiling food. Found multiple things on this unit. But the big one is its a sealed system issue. Frost pattern is gone. Items in freezer arent frozen. Also the fridge door seals are bad; need to replace unit or do sealed system repair

The oven would not bake. I found the bake igniter was bad. I quoted for the repair then replaced the igniter. Its working now.

I installed the new facia and tested the dishwasher. The new facia is installed.

"Customer complaint is, OVERHEATED AND HAS NOT WORKED SINCE. Inspected and tested. Found the fuse was blown. Installed new fuse and tested. Microwave is working great. Microwave is now fixed.

The dishwasher does not heat. I ran the diagnostics tool and it said it was not heating. I checked the heater and its good. I found the bottom thermostat was tripped. I installed the new thermostat. I ran the firmware update. The door shuts good and it heats in the wash.

Customer said one time it kind got stuck on running then it stopped heating all together. Disassembled unit and found a bad fuse. Installed new fuse and now its heating properly. Also notice the switch was getting stuck so replaced all door micro switch now unit is working properly.

Customer complaint randomly not working or shutting off. I hooked up SmartHQ and it wasnt programmed and couldnt read errors. Installed parts then reprogrammed went through all test and working properly.

Customers complaint unit leaking. Customer said they turned the water off recently and havent really noticed it. Pulled unit out and turned water on to test for leaks. Valves are good. Found a tiny leak from the fill tube. Not enough to cause what they were saying opened the freezer and found some ice on the bottom. The maintenance man said unit was super unleveled and was leaning forward and door wasnt always sealing. Which can cause build up of frost they are going to unplug unit and let defrost over the weekend and then start it back up on Monday. They will think over the fill tube.

"I installed her part, she wanted no diagnostic work done just an installation.

Failed hot valve. Parts on order.; ordrd 1 00635399 (Valve assy)

Customer said the washer leaks right away. I remove the cabinet front and started the wash machine and right away. Water was leaking out of the bottom of the water valve fill hose. I remove the hose and found a hole in the bottom of it. I glued and taped it for now so I can use it and Im ordering the new hose. ; ordrd 1 WPW10190501 (Fill hose)

CUSTOMERS COMPLAINT NOT FILLING WITH WATER AND WASHING DISHES. I found unit drained right away and had water to drain. Then it filled but after that. It wouldnt do anything. Found the motor had failed. ; ordrng 1 WPW10605057 (MOTOR/PUMP & SUMP ASSM TALL TUB)

"Customers complaint not cleaning. I found the timer is getting stuck. When I manually force it through the cycles its working great. Will need a timer. Also customer had unit extremely unleveled. So releveled unit. ; ordrng 1 WH12X10202 (Timer), states that autho needed"

"The fresh food is not cooling. The back panel is icees up and the fresh food fan is not working. It needs the drain kit, heater and sensor. The customer will unplug it this weekend. ; ordrd 1 DA32-10104N (Temp sensor) and 1 DA82-01415A (Drain kit), pckd up 1 SH502 (Heater)"

"Unit is doing anything is customers complaint will fill and drain but never kicks on the motor. Checked voltage to the motor when trying to run and is getting 120v. Ohmed out heater from the board and was at 10.3ohms. Heat is good. Unit needs a new motor. ; ordrng 1 W10837026 (Sump assembly), states that autho needed"

This is a condemned built in fridge that was purchased on eBay. It appears to be cobble together. talk to Phil before doing anything with this customer and this fridge.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Not cooling, Locked up compressor a hard start would not start it. Quoted for new compressor.

"Customer complaint is, NOT COOLING. This is a built in refrigerator. Inspected and tested. Freezer was 6F and FF compartment was 60F. I went to put it Into test mode and the display started flashing at me and clicking on the board. I power cycled it and now it doesnt turn on. Needs a new board service kit. Customer approved repairs. Installed new board service kit and tested. Compressor and fans came on and started cooling and display is working and responding. Refrigerator is now fixed."

"I replaced the failed optic boards, and tested the ice maker it completed a harvest cycle."

I replaced the cracked blower and the locked up motor the dryer is now fixed.

"Cleaned out inside dryer of lint build up and checked and oiled rollers, belt idler wheel. Tested and dryer is heating, running and cycling heat normally. Dryer is working good."

"Dishwasher is noisy when motor is running in wash cycle. Found that there was a piece of plastic that was hanging though the filter into motor and causing the noise. Cleaned out filter, tested and dishwasher runs quiet. Dishwasher is working good.

Unit wont start. Hooked up SmartHQ. Giving a alert message to replace board and UI. Checked door latch just in case it was good and testing well. Quoted blue book for both boards. Customer will think it over and let us know.

Freezer drawer not shutting correctly. Found the track was out of place. Adjust rails and then tested; now unit is shutting and opening properly.

The whole unit was not cooling. I tapped into the low side. With the fridge running the low side pressure was 60 psi. I replaced the compressor and drier. I pressurized the system and found no leaks. I purged the system then with the nitrogen. I pulled it down into a deep vacuum and updated the board. I charged the system. I set the temps and advised the customer to wait 6 to 8 hours to put some stuff back in and 24 hours before filling it up.

Inspected and tested. Found the flood switch has failed, so the board is not turning on the heating element. Customer is going to replace the switch themselves. Theres some water underneath the dishwasher, so I ran dishwasher for over 20 minutes and never saw it leak. I told customer about this and advised on keeping a eye on it."

"Customer complaint is, NOT FILLING WITH WATER. Inspected and tested. Dishwasher filled with water and started washing, but was dumping the water out underneath onto the floor. I pulled dishwasher out and found the rubber elbow on the circulation pump is cracked and leaking.

The customer said on Sunday when she was washing a load of maybe towels the washer was making a banging noise in the final spin. I ran a load of towels and it sounded normal today. The basket was tight and it was well balanced.

If i open the door slow the mullion wont fully retract and will hit the door if try and close the door. It appears that the spring might be just a bit weak but i oiled up hinges and now the mullion fully retracts even when door is opened slowly.

Found that it was leaking all over floor as soon as water filled. Found that drain pump housing is cracked and would leak. Looks like it had been leaking for awhile as the water got all over transmission and motor. Transmission bearings are bad and noisy. Motor bearings are bad and noisy. Actuator is shorted and not shifting.

Unit wasnt heating. Found that the igniter took a long time to glow then wouldnt light. Quoted for new igniter. Installed new igniter then tested. Works great.

The timer knob is broken and the timer shaft is very hard to turn. I replaced the timer and knob. Its working good and the customer verified its working good.

"The customer said the lower rack wheels are falling off, the upper rack rails bind sometimes and there is a white grimy film on the dishes. I verified the wheels are falling off on the lower rack. I replaced all 4 lower rack wheels. The upper rack is rolling good and nothing is broken. I put the dishwasher into a service mode. There are no fault codes. I ran through the whole test cycle, I verified the heater is coming on. I started it on a heavy wash and told the customer to let run the whole cycle empty. I advised them to run the garbage disposal every time before running the dishwasher. The sump is clean."