We serviced a
AMANA REFRIGERATOR
Model ABB1924DEW
Near Minneapolis, MN 55426
Adam
Job Details:
03/21/2024
Installed light cover
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXW01
Near Minneapolis, MN 55429
Nate
Job Details:
03/21/2024
"Fridge and freezer warmed up a week ago. He unplugged it, did a hard reset, and now it is running great. Was set to 34 in ff and -3 in freezer. Actual temps were 30 and 1. I ran through full test mode. All components work great. Defrost, fans, damper, etc. good uniform frost on freezer evap. Told customer that it looks like board needed a reset."
We serviced a
ASKO++ DISHWASHER
Model DFI664.U
Near Eden Prairie, MN 55344
Adam
Job Details:
03/21/2024
Installed new display board and seal. I ran unit for over 15 to 20 minutes and no leaks and no issues.
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Saint Michael, MN 55376
Matt
Job Details:
03/21/2024
Installed new heating element and tested. No more leaks. Dishwasher is now fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Dayton, MN 55327
Matt
Job Details:
03/21/2024
"NOT CLEANING THE DISHES - NO WATER. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Ran dishwasher through service diagnostics and theres no errors and heater is working and its washing good. Theres a little whine noise coming from the diverter when it changes back and forth between the top and bottom, but its still changing back and forth. Dishwasher is now fixed.
We serviced a
BLOMBERG++ WASHER STACKED++
Model n/a
Near Saint Paul, MN 55102
Delton
Job Details:
03/21/2024
Found the fuse in in the box connected to dryer and then has a jumper for the washer to plug into. Jared found a service a bulletin to bypass the fuse and connect directly to terminal block. Tested and washer now powers on and all functions are working good.
We serviced a
ASKO++ WASHER
Model W4114CWU
Near Saint Paul, MN 55108
Delton
Job Details:
03/21/2024
Looks like customer was using booster detergent and then the powder would harden up before filling the washer. Water does fill and washer works normally. I explained to customer to use the stain booster in the prewash compartment or just dump directly into washer like the soap tabs.Tested washer and it is working good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Minneapolis, MN 55412
Nate
Job Details:
03/21/2024
"Replaced bad motor and capacitor. Runs great now.
We serviced a
KENMORE DISHWASHER
Model 665.13229N413
Near St. Cloud, MN 56304
Brandon
Job Details:
03/21/2024
"Returned with the spray arm, installed, cycled and tested for leaks. Had no leaks."
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW03
Near New Brighton, MN 55112
Phillip
Job Details:
03/21/2024
"Installed new water valve. Tested, checks good."
We serviced a
BOSCH DISHWASHER
Model SHEM78WH5N/32
Near Eden Prairie, MN 55347
Adam
Job Details:
03/21/2024
Customers complaint getting E15 error code. Unit has great draining pressure and drain pump sounds good. Unit through test mode filled with water properly with out error codes. Unit sounds like it should be. Im guessing last company didnt clear the code and it was giving the code.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Minneapolis, MN 55422
Phillip
Job Details:
03/21/2024
We replaced the parts and had to get a new shaft. Its working good now and no issues found.
We serviced a
KITCHENAID WALL OVEN++
Model KOCE500ESS01
Near Minneapolis, MN 55436
Nate
Job Details:
03/21/2024
Uninstalled wall oven. Discovered that the default for the turntable had been set to off. Went into options and set default to on. Now it works great.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Buffalo, MN 55313
Matt
Job Details:
03/21/2024
Customer stated at the end of cycle the sanitize light blinks and the dishes are very wet. Found a F7E1 stored error. This is a heating error. I cleared error and ran dishwasher through service diagnostics cycle and heater is working and drawing over 8amps. Running it through test mode allows the heater to work again. Dishwasher is testing good.
We serviced a
AMANA REFRIGERATOR
Model ARB8057C
Near Saint Paul, MN 55109
Hyrum
Job Details:
03/21/2024
Replace the thermostat at this time for the customer and it appeared to be working correctly. everything appears to be working great right now
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMO1611LS
Near Minneapolis, MN 55419
Nate
Job Details:
03/21/2024
Not heating. Found a bad micro switch. Replaced. Heats great now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS01
Near Minneapolis, MN 55418
Delton
Job Details:
03/21/2024
"Found that ice maker is shorted and motor wont turn. Replaced ice maker, tested and ice maker cycles and fills. Ice maker is working good.
We serviced a
BOSCH DISHWASHER
Model SHPM98W75N/11
Near Eden Prairie, MN 55346
Adam
Job Details:
03/21/2024
Installed new motor from last diagnosis. Once installed tested unit and its quiet and no leaks. Dishwasher is working correctly now
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW02
Near Saint Michael, MN 55376
Phillip
Job Details:
03/21/2024
"There is an occasional issue of water leaking from the front corner of washer during a cycle. We ran the washer through a test mode and could not get it to leak but did notice the drain hose was just barely in the drain pipe and with the high pressure of a drain cycle, the drain hose moves around and lifts up a bit from the water pressure, enough to sometimes allow a leak to occur.We secured the drain line so it cannot move around as easily and spill water onto the floor."
We serviced a
WHIRLPOOL DRYER
Model WGD85HEFC1
Near Chaska, MN 55318
Nate
Job Details:
03/21/2024
"After running it for 10 minutes began hearing a slight squeak. I took dryer apart, cleaned it out again, and cleaned up and oiled and replaced rollers and pully. Ran it for 15 minutes, nice and quiet now.
We serviced a
GE DISHWASHER
Model GBS530PSMSS
Near Minneapolis, MN 55417
Delton
Job Details:
03/21/2024
"Replaced all parts sent by ST, upper spray arm and wheels, tested and arm is spinning and working good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF3
Near Oakdale, MN 55128
Hyrum
Job Details:
03/21/2024
Machine was crooked and unlevel causing the freezer door to pop open when the fridge door was slam shut. Adjusted the level of the machine and straightened the doors so that they were aligned. Now the freezer door stays shut when the fridge door is slammed. everything looks great now.
We serviced a
GE RANGE
Model JB735SPSS
Near Minneapolis, MN 55442
Nate
Job Details:
03/21/2024
"Only heating up to 225 when set to 350 on bake. Broil element comes on. Pulled range out. Made sure all components tested good. Needed a new temp sensor. Replaced that. Ran for 20 on 350, it sat at 332. Calibrated it up 25 degrees. Now it runs perfectly."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Avon, MN 56310
Brandon
Job Details:
03/21/2024
"Returned disassembled, found a wire going to the element broken. Repaired the wire. Put back together and tested. Informed the customer I had no spade terminal that large. Customer will use machine and if the issue comes back I will need to see if there is a heat element spade terminal that large. ; saved tckt"
We serviced a
GE WASHER
Model GTWN4250D1WS
Near Saint Paul, MN 55117
Hyrum
Job Details:
03/21/2024
"Customer states that it does not fill with cold water and sometimes does not fill an errors out. Testing machine and discovered that it had a failed fill valve. Quarter customer for customer repair and they could not commit to a repair at this time. Please follow up with them tomorrow, Im gonna go ahead and order the part from day. ; ordrng 1 WH13X10024 (Water valve)"
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Saint Paul, MN 55118
Delton
Job Details:
03/21/2024
Customer says washer will drip and fill insdie tub even when washer is not in use. Checked valve and water pressure is good. Water valve is intermittently not fully shutting and will drip. Need to replace water valve. Ordering part and rescheduling.; ordrng 1 WH13X26535 (VALVE -WATER FILL)
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Shoreview, MN 55126
Hyrum
Job Details:
03/21/2024
1510150590 main boardCustomer states that the original issue is that the pump would not run when during the cycle even though they count down would start and it would act like it is washing. Becca sent out a pump and we went ahead and replaced it at this point no major change was made to behavior of the dishwasher. Opened it up and checked to make sure that the pump was getting power. Checked the door latch to make sure that power was being able to be sent to the pump and control board. check everything else. The control board didnt seem to react at all to the door being opened it closed. Behave kind of erratically. Pump would not run even though there was power present at the inverter. Called Becca tech-support and they recommended replacing the main control board at this time. Ordered from Malone and will return on Wednesday; ordrd 1 1510150590 (Main control board)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Saint Michael, MN 55376
Phillip
Job Details:
03/21/2024
"Installed new transmission. Tested, checks good. Customer mentioned there was a noise there before and its not an issue and happens at cold water fill because it comes from the hammer arrester attached to the cold water valve and was pre-existing. We got all done and while it was in spin it made a loud plastic fracking sound. Now it works fine in test mode but will not work in a regular cycle. We took it all apart. Cannot find anything broken or out of place. I dont know what the noise is and I dont know why its not working in a regular cycle. It now has a code f7e4. Im ordering the gear case again and all related parts. ; schdld next appmnt for 3/26 TUE !"
We serviced a
LG REFRIGERATOR
Model LRFCS25D3S/00
Near Champlin, MN 55316
Phillip
Job Details:
03/21/2024
"The compressor has failed internally and needs replacement as this is a sealed system issue. There is no frost issue, but an issue with the cooling system. We were expecting to find a frost build-up issue in the freezer section.; O-emld tckt"
We serviced a
GE DISHWASHER
Model GDT630PYR7FS
Near Hugo, MN 55038
Hyrum
Job Details:
03/21/2024
"Put in a new user interface and tested through a quick cycle seem to do fine through everything and passed all of the component tests. Left the machine on a regular cycle and told the customer to keep an eye on it before they start using it. Please follow up with customer tomorrow if possible just to see if they have any further issues. Thank you. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model GGW9200LW1
Near Plymouth, MN 55446
Phillip
Job Details:
03/21/2024
The dryer shakes bad. The blower wheel and the lint screen are all chewed up. We replaced the blower wheel and shipped a new screen to the customer. The dryer works good now. ; ordrd 1 W10120998 (Lint screen)
We serviced a
FRIGIDAIRE MICROWAVE
Model GMOS1962AFA
Near Oakdale, MN 55128
Hyrum
Job Details:
03/21/2024
"5304533655 vent grilleThe top vent grill is cracked and there was a small piece of sheet metal rattling around that was causing the vibration noise. I at this time adjusted the little sheet metal so it would stop rattling but the top vent grill will need to be replaced in order to complete this repair , this part in stock at any of our vendors at this time if you could please research parts and schedule with the customer that would be great. Thank you.; O-emld tckt"
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near St. Cloud, MN 56301
Brandon
Job Details:
03/21/2024
"Returned with parts, removed the covers and tub. Put new legs on new base. Put the friction ring on and install tub and springs. Put covers back on, left front cover off and the customer loaded with clothes. Watched the unit run for about 15 minutes no issues, drain and spun no issues the drum stayed level. Checked with a level and it is level ; O-emld tckt"
We serviced a
GE REFRIGERATOR
Model CYE22UELBDS
Near South Haven, MN 55382
Brandon
Job Details:
03/21/2024
"Customer states the ice wont drop down. Checked and found the unit was leaking water from the water filter. Removed all the food, shelfs and drawers. Had to steam out the ice. Removed the back cover and removed the ice. Put back together tested the fans since they had ice on them and they got to the correct RPM. Checked and found the ice door getting the voltage but not opening. Customer approved a new motor. Cleaned the coffee marker on the unit. ; ordrd 1 WR60X10344 (Door motor)"
We serviced a
BERTAZZONI** MICROWAVE
Model MAST30SOEX
Near Shorewood, MN 55331
Adam
Job Details:
03/21/2024
"Customer complaint is the microwave part is not working tested all features and found out the high side isnt working, but getting power to the magnetron and fuse. Its testing like a bad Megatron customers OK using a Global Microwave part. I listed below the magnetron part number given by Global and also has all the factory parts can get the parts from encompass. Will need magnetron and high limit fuse would recommend also ordering to have a a capacitor at the same time so if we can get one of those from Global, they are OK with that also. Added quote for magnetron and high limit fuseFuse Z180031Magnetron z180045Cap z180030Diode 180032; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/07
Near Minneapolis, MN 55405
Delton
Job Details:
03/21/2024
Found that the heating element is open. Need to replace heat/wash pump. Customer approved estimate. Ordering part and rescheduling.(Scheduling extra time to disconnect dishwasher fully to pull out of cabinet); schdld next appmnt for 3/25 MON !
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LF3
Near Lakeville, MN 55044
Delton
Job Details:
03/21/2024
"Found that there is a slow drip from ice maker that was going down side wall onto the rails causing ice build up and restriction of ball bearing rails, would make it hard to open/close freezer door. I removed the ice build up and oiled up rails and drawer now opens and closes smoothly. Doesnt look like rails need to be replaced.Will order ice maker and make sure drawer still opens and closes smoothly.Customer approved the discounted rate. Ordering parts and rescheduling.; used 1 5303918277 (ICEMAKER) from stock"
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP117TW13
Near Waconia, MN 55387
Adam
Job Details:
03/21/2024
"Customer had a few complaints. One was the unit walking during spin. I found that it was on level re-leveled it lock the washers tested no unit is it walking around? I did explain its normal for these to shake, especially at the beginning of the spin and then it settles down. Another thing theyre complaining about the door lock not always operating properly couldnt get the issue to happen but they gave me the code to definitely was the door lock code ordered a new door lock and rescheduling. another thing was the dispenser leaking soap out the front found that the spray dispenser was going a little bit sideways cleaned it also with the unit leaning a little bit maybe it was causing that issue. They will test it and let us know.; ordrd 1 803920 (Lock)"
We serviced a
LG WASHER
Model WT7400CW
Near Hanover, MN 55341
Phillip
Job Details:
03/20/2024
The washer is level and the tub is balanced. No issues found and no fault codes. Ran a load of beach towels and it did not shake excessively. Advised on even loading and advised to download the lg apo for updates.
We serviced a
GE RANGE
Model PB935YP6FS
Near Clearwater, MN 55320
Brandon
Job Details:
03/20/2024
Returned with part installed. Cycled and tested made sure the light came on.
We serviced a
KENMORE DRYER
Model 110.76752501
Near Rosemount, MN 55068
Delton
Job Details:
03/20/2024
"Found that thermal fuse is open, also the door switch is loose and will randomly turn light on. Customer approved estimate. Replaced both parts, tested and dryer is cycling heat normally and drum light comes on and off. Dryer is heating and working good.
We serviced a
MAYTAG REFRIGERATOR
Model MTF1842EES00
Near Minneapolis, MN 55407
Hyrum
Job Details:
03/20/2024
Customer states that fridge would occasionally drip from the top of the fresh food section. Opened up the machine and discovered a blocked defrost drain. Defrosted everything and then cleared the drain. Make sure that it was able to drain properly. Reinstalled the back cover and put everything back together. Looks great now.
We serviced a
MAYTAG DRYER
Model MED6400TQ0
Near Saint Paul, MN 55104
Nate
Job Details:
03/20/2024
"Found the belt was not fitting well, and wearing down. I replaced the belt with a new one, and now with a big wet comforter its running great and no burning smell."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Sauk Rapids, MN 56379
Brandon
Job Details:
03/20/2024
"Arrived with the part, removed the old part, install the new part, customer had uninstalled the unit, put unit back ran for a while. No FAE5 code. Unit worked as it should."
We serviced a
SPEED QUEEN DRYER
Model ADG4BRGS117TW01
Near Saint Michael, MN 55376
Matt
Job Details:
03/20/2024
EXCESSIVE DRY TIMES. Customer said the timer doesnt advance. I started a timed dry regular heat cycle and it got up to 260F before the heat shut off and then it was quick cycling and the heat would only be on for 3-5 seconds. I removed the vent and its plugged about 90 percent with lent. I cleaned it out and tested. Dryer is heating great and cycling between 210F and 120F. Dryer is now fixed. I also advised customer to only turn timer clockwise or the timer can get stuck and not advance.
We serviced a
GE RANGE
Model C2S985SET5SS
Near St. Cloud, MN 56301
Brandon
Job Details:
03/20/2024
"Returned with the parts. Removed the back cover and replaced the temperature sensor.Removed the burners, and the top, removed the front cover and replaced the board. Put back together. Tested the burners, cleaned a few of the burners up so they work now. Tested the oven, unit got to temp as it should. The oven knob got broke while removing, the office is sending the new one out to the customer."
We serviced a
WOLF++ COOKTOP++
Model CT36G/S-2
Near Minneapolis, MN 55419
Nate
Job Details:
03/20/2024
Replaced bad spark module and bad micro switch. Works great now. No clicks.
We serviced a
MIELE** DISHWASHER
Model G2120
Near Roseville, MN 55113
Hyrum
Job Details:
03/20/2024
"Installed new, fill system and tested. Seem to be working great at this time."
We serviced a
BEKO RANGE
Model SLDF30542SS
Near Champlin, MN 55316
Phillip
Job Details:
03/20/2024
Replaced all parts. Ran oven to 350. It is cycling properly door shutting good light is going off no issues found.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Minneapolis, MN 55416
Delton
Job Details:
03/20/2024
"Drain pump is locked up and just humming. Customer approved estimate. Replaced drain pump, tested and washer now drains and is working good.
We serviced a
AMANA REFRIGERATOR
Model ABB1924DEW
Near Minneapolis, MN 55426
Adam
Job Details:
03/20/2024
Install new jazz board from last diagnosis reinspected frost pattern frost pattern looks good and defrost. Looks good. Customer also said theyve had no issue with water lately so theyre hoping at this will take care of the problem. After install reprogrammed and made sure unit is working properly.
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Shorewood, MN 55331
Adam
Job Details:
03/20/2024
"Installed new drain pump from last diagnosis from when the belt broke and damaged the pump once installed tested unit is sounding good. Showed customer how to test the back feet if the issue occurs again. If the feet dont drop again, will need rear feet mechanism. If the rear feet are still working, then Techline recommended new springs and friction ring"
We serviced a
WHIRLPOOL DRYER
Model WED9151YWO
Near Chaska, MN 55318
Adam
Job Details:
03/20/2024
"Customer is complaint is unit making a noise during operating. When running didnt sound like there was much of a noise of course customer said. Disassembled unit and found that the idler is going bad and was getting cut into from the belt quoted for the kit or the idler by itself Customer decided to go with the kit because it makes more sense. Installed new kit reassembled now unit is working properly. Theres still a little bit of a noise. My guess is thats coming from the motor itself. Double checked everything and everything is installed properly.
We serviced a
SPEED QUEEN WASHER
Model AWN542SP111TW01
Near New Brighton, MN 55112
Phillip
Job Details:
03/20/2024
Installed new timer and tested. Working great.
We serviced a
GE REFRIGERATOR
Model PSHF6PGZBEWW
Near Osseo, MN 55311
Nate
Job Details:
03/20/2024
Replaced bad ice bucket. Works great now.
We serviced a
SAMSUNG RANGE
Model NX60A6311SS/AA
Near Ramsey, MN 55303
Matt
Job Details:
03/20/2024
"THE OVEN HAS STOPPED HEATING. I CAN HEAR THAT IT'S NOT IGNITING WHEN SET. Found the bake ignitor has failed. Customer approved repairs. Installed new bake ignitor and found a hairline crack in the burner tube by the ignitor. Next time the ignitor fails, we would need to replace the burner tube as well. Tested oven and its heating great. Oven is now fixed.
We serviced a
GE REFRIGERATOR
Model GFE28GSKBSS
Near Otsego, MN 55330
Matt
Job Details:
03/20/2024
NOT COOLING IN THE FRESH FOOD. FRESH FOOD NOT COOLING ALL THE WAY. Found the FF evaporator fan has failed. Also theres a software update available. Customer approved repairs. Installed new FF evaporator fan and updated software. Tested and air is circulating great. Refrigerator is now fixed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Elk River, MN 55330
Matt
Job Details:
03/20/2024
INSTALL SQUARE TRADE SHIPPED PARTS. Installed parts shipped to customer and tested. Washer is working great. Washer is now fixed.
We serviced a
GE REFRIGERATOR
Model PFS22SBSDSS
Near Minneapolis, MN 55416
Delton
Job Details:
03/20/2024
"No display inside fridge on the user interface. Found that main control board is acting weird and not sending power to user interface. Customer approved estimate. Replaced control board, tested and display is working and refrigerator is cooling. Temperatures are correct.
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS175YW01
Near Saint Joseph, MN 56374
Brandon
Job Details:
03/20/2024
"Returned with the part installed cycled and tested, the heater is working at this time"
We serviced a
GE DISHWASHER
Model GDT655SGJ4WW
Near Saint Joseph, MN 56374
Brandon
Job Details:
03/20/2024
Returned with the pump install and checked for leaks.
We serviced a
KENMORE REFRIGERATOR
Model 10651792410
Near Saint Paul, MN 55108
Hyrum
Job Details:
03/20/2024
"Customer states that sometimes it makes a buzzing and rattling sound, but will come and go every few hours. At this point the way they describe it it sounds like an evaporator fan problem but I opened it up. Could not find any interference with the evaporator fan went ahead and defrosted around the evaporator fan anyway and cleared any and all ice out of the freezer section on the back.I instructed the customer on getting a video of the sound to help us determine what needs to be worked on. If someone could please follow up with them on Thursday that would be great. Thank you."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF0A
Near Minneapolis, MN 55422
Adam
Job Details:
03/20/2024
"Customers complaint is top sprayer is falling off. Unit just popped off. Showed customer if it does it again, how to pop it back on. If it continues to happen, we would need a new top spray arm also noticed the bottom spray arm was damaged from the heater and was not spinning. Quoted customer on new spray arm. He would like to install it himself. If possible can we deliver part to him and if he needs to our help he will call.; saved tckt"
We serviced a
GE DISHWASHER
Model GPT225SSL0SS
Near St. Cloud, MN 56303
Brandon
Job Details:
03/20/2024
"Returned installed the part shipped to the customer. Left lower cover off ran for 10 minutes checking for leaks and found none. Did check the valve and there was not power going to the valve when it was not filling. Made sure the flood switch did not have any debris in it. Unit was running as it should. If issue is not resolved please order:WD12X24658 cover WD12X24657 floatWD12X24659 float stemWD08X24660 gasket WD21X24676 main board ; O-emld tckt , states that autho needed"
We serviced a
GE REFRIGERATOR
Model GSH25JSXLSS
Near Eagan, MN 55122
Delton
Job Details:
03/20/2024
"Found that waterline into freezer was frozen. Bad water valve not closing all the way. Also found that the ice auger is shorted and wont dispense ice. Customer just wanted ice to be made. Customer approved estimate for water valve. Replaced valve, tested and ice maker cycles and fills. Ice maker working good.; used 1 WR57X33326DNS (WATER VALVE) from stock"
We serviced a
BOSCH DISHWASHER
Model SHX55R55UC/64
Near Minneapolis, MN 55417
Hyrum
Job Details:
03/20/2024
Customer states that it sounds like a pump is running all the time whenever the machine is powered on. Opened it up and inspected the pan underneath it and it appears that theres a leak. Looked at the sump assembly and the sump assembly looks to be the source of the lake. Going to replace the seal will return Monday with parts ; ordrng 1 00263102 (Sump seal)
We serviced a
SPEED QUEEN WASHER STACKED++
Model LTEE5ASP175TW01
Near Minnetonka, MN 55305
Adam
Job Details:
03/20/2024
Customer complaint is getting an error code for drain. Also is leaking out the front. Mainly because it wont drain. Arrival knows a lot of black little crumbs in the unit. Didnt want drain. Could hear the pump but nothing happens. Removed filter will vacuuming up water was an extremely large amount of black sludge. Once all cleaned out tested multiple times cleaned filter again and unit is working. They were using laundry sheets. I explained they dont break down and recommend just arm and hammer free and clear. Also using a tub clean once a month. They also would like us to come out in 3 months to do a filter cleaning and maintenance check then do it every 3-6 months from there on.
We serviced a
KENMORE REFRIGERATOR
Model 795.74025411
Near Otsego, MN 55301
Matt
Job Details:
03/20/2024
FREEZER PART IS NOT WORKING. This is made by LG. Both compartments are room temperature. Compressor and fans are running. The compressor has failed. Please give customer quote on replacing compressor. ; saved tckt
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N
Near Minneapolis, MN 55407
Hyrum
Job Details:
03/20/2024
"Customer states that sometimes the machine will behave as though its paused during the middle of the cycle. The display will flash the timer remaining, and the light on the floor will blink. But they will not be able to get it to continue the cycle sometimes. At this time Bosch tech-support said it was likely that the door might be getting bumped and opening or possibly some other issue, but wasnt able to observe any real issue at this point. Ran it all the way through a test cycle and it completed the cycle just fine at this pointand did not give any error codes. Customers going to try and capture a video of the issue and see if they can get any more details for us to go on and then call us back.; saved tckt"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Minneapolis, MN 55424
Delton
Job Details:
03/20/2024
User interface is getting power but no response on display or pushing buttons. Needs new user interface board. Customer approved estimate Ordering parts and rescheduling.; ordrng 1 W11413567 (ELECTRONIC CONTROL)
We serviced a
LIEBHERR++ REFRIGERATOR
Model 0929513-06
Near Minneapolis, MN 55401
Nate
Job Details:
03/20/2024
"Customer purchased the fridge 9/22. They stated they made 10 calls to dealer that icemaker doesnt work. They called again recently and were told that the dealer doesnt have their file anymore. Icemaker has never worked. I held down the test button multiple times and it never cycled. Also, they returned to check on the unit recently and found about 25 gallons of ice completely filling both drawers. The main drawer for the freezer shattered from the weight. We turned the water main in the unit back on, and the dispenser to the icamaker immediately begins dripping water. I called Liebherr. We need an icemaker, water valve, and freezer drawer. They opened up a ticket and said its still under warranty. They just need an invoice from customer. SPOS33DEC0F5 is case number. Can someone follow up with customer to see if they were able to track down invoice? And if so, contact Liebherr to get the parts ordered?; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFDS22520S/04
Near Minneapolis, MN 55442
Nate
Job Details:
03/20/2024
"Fresh food freezes food and it doesnt matter where the food is placed. Freezer is set at -4 and fresh food at 41. Took temps after door had been open for a few minutes and under a carton of milk it was 43. Called LG and they said the only thing we can do to try and figure this out is get a data logger, and come back, place in fridge, and leave for one week to record temps. Will need to follow up with customer on this. I live a few minutes away, so I could drop it off after getting one. ; O-emld tckt"
We serviced a
LG REFRIGERATOR
Model LMXS30776D.ASBCNA0
Near Ramsey, MN 55303
Phillip
Job Details:
03/20/2024
"Refrigerator/ freezer not cooling very well. 20 degrees in freezer, 40 in refrigerator. Both fans running, compressor and condenser are running but as hot as usual. No fault codes. Pretty good frost pattern, but upper half of evaporator was not as frosty as lower half. After following step we determined it needs a sealed system repair.; snapped 1 QuickPics, states that autho needed"
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Ramsey, MN 55303
Phillip
Job Details:
03/20/2024
Water is leaking into the tub of washer while not in use. Isolated issue to water mixing valve on the washer which needs replacement.; ordrd 1 WH13X26637 (VALVE - WATER FILL THREE COIL W/HEATER)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418UW4A
Near Brooklyn Center, MN 55430
Nate
Job Details:
03/20/2024
Not running. Couldnt put into test mode. Doesnt drain. No voltage to drain pump. Installed new main pcb but drain pump still doesnt run. Found a bad drain pump too. Ordered that. Coming back on Tuesday to install. ; ordrd 1 5304531745 (PC board) and 1 5304533024 (Drain pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Coon Rapids, MN 55433
Phillip
Job Details:
03/20/2024
"Agitator is stripped out and diagnostic fault code indicates bad mode shifter. Customer approved repair, need to order parts and return. ; ordrd 1 W10908289 (AGITATOR / WASHPLATE) and 1 W11481722 (SHIFTER, ACTUATOR)"
We serviced a
SAMSUNG REFRIGERATOR
Model R25HMEDBSG/AA
Near Chaska, MN 55318
Adam
Job Details:
03/20/2024
"Customer complaint is unit not dispensing water ice is working fine and making ice just fine. When pressing the dispense button, can hear the water valve try to run, but isnt dispensing anything. Disassembled and found that the water valve has failed needs water valve assembly quoted customer bluebook. part is available but not at local vendors office will have to order and update customer with ETA and get them on the schedule; saved tckt"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM6
Near Maple Grove, MN 55311
Nate
Job Details:
03/20/2024
"Installed new icemaker, and after it filled for a second with water it went dead. Found that theres also a bad water valve. Needs new icemaker and valve. Can someone see if this would be covered? Also we need to return this icemaker I installed today as damaged. And if so order and schedule me to come back? It might be over $$ amount. WPW10498990 is the valve part number. ; used 1 W10882923DNS (ICEMAKER) from stock, states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WGD4616FW0
Near Minneapolis, MN 55410
Delton
Job Details:
03/19/2024
"Found that the belt is broken and the rollers are worn out, all rubber gone. Needs the repair kit that replaced belt, roller, idler. Customer approved estimate. Replaced kit, tested and dryer is now tumbling, heating and working good.; used 1 4392065 (REBUILD KIT) from stock"
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD603 ZW
Near Forest Lake, MN 55025
Hyrum
Job Details:
03/19/2024
"This machine has previously been determined to be not repairable by a previous tech. Opened it up and inspected it and it seems like everything that could be done has been done. This machine needs to be replaced. Dana, if you could please handle this one for the customer Id really appreciate it.; O-emld tckt , states that autho needed"
We serviced a
SPEED QUEEN DRYER
Model ADE4BRGS175YW01
Near Saint Joseph, MN 56374
Brandon
Job Details:
03/19/2024
"Customer states the init is not heating, removed the front cover, removed the heat element found the element is broken, quoted the customer repair, customer approved.; ordrd 1 964P3 (Heat element assembly)"
We serviced a
GE DRYER
Model GTD42GASJ3WW
Near Kimball, MN 55353
Brandon
Job Details:
03/19/2024
"Returned for the heat not working, removed the cover and the drum, checked and the wire on the heat sensor almost looked off, also checked the wire connections on the gas valve. pushed on the wire on the heat sensor. Tested with a wet load of clothes found the unit heating. ; saved tckt"
We serviced a
GE DISHWASHER
Model GDT655SGJ4WW
Near Saint Joseph, MN 56374
Brandon
Job Details:
03/19/2024
"Customer states the unit is not draining, removed the drain hose cycled and tested the drain pump is not running, pulled unit out removed the drain pump and found it is not working. Customer approved replacing the pump.; ordrd 1 WD19X24829 (Drain pump kit)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Saint Michael, MN 55376
Phillip
Job Details:
03/19/2024
Very noisy on spin. The bearing inside the transmission failed. It needs the transmission assembly. Ordering the part. ; ordrd 1 W11449841 (Gear case)
We serviced a
DANBY ICEMAKER++
Model DIM32D1BSSPR
Near Minneapolis, MN 55449
Hyrum
Job Details:
03/19/2024
"DG9-13 Reed Switch. Talked with Danby tech line and Phil and is seems like replacing this part is going to be the way forward if the customer wants to proceed with repair. Please contact customer with quote for authorization, and reschedule. Thanks. ; saved tckt , states that autho needed"
We serviced a
ASKO++ DRYER STACKED++
Model TD 30
Near Wayzata, MN 55391
Adam
Job Details:
03/19/2024
"Customer complaint is the unit not drying. Started unit by bypassing door and watching it found that everythings working for heater wise but its not tumbling can hear the motor run and theres no tension. Removed lower panel and found that the belt was broken. Will need new belt idler spring cut listed below. Also when spending the unit by hand and making a hollowing noise which is the back bearing. Customer would like two different quotes one for the rear bearing in the idle alert belt kit. And one just with the belt kit. I added an estimate from bluebook, but it seems a little bit high on part price please verify, and then update customer.Belt spring idler 442030 (this would be the one I would want if available because it has everything)Rear bearing 247808Front rollers 2; saved tckt"
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Shoreview, MN 55126
Hyrum
Job Details:
03/19/2024
"Customer recently had new flooring installed in front of dishwasher, making it impossible to remove from the hole. Customer states that they are going to contact their flooring people and get back to us once the dishwasher is removed from its space. ; O-emld tckt , states that autho needed"
We serviced a
ELECTROLUX DRYER STACKED++
Model ELFG7337AW0
Near Big Lake, MN 55309
Matt
Job Details:
03/19/2024
"DRYER ISSUES, FAULT CODES, ERR-F3 ERROR CODE NOT HEATING. When I start it, I can see the ignitor glowing but no flame. Theres a service bulletin for this issue. Both gas valves are turned on. I have 120v to the wires there telling me to check in the service bulletin. I called techline and was on hold for 27 minutes before I hung up because I need to get to my next job. The service bulletin says to check gas pressure at the back of dryer and I cant do that. Maybe they need to have someone come check pressure at the supply line on back of dryer. Phil said to reschedule me to come back with Phillip. This is a stacked washer in a closet and its in a pan, so its going to take extra time, so please make sure and schedule extra time. Also can someone order me a gas valve before I go back. It confusing on the parts diagram and Im not sure what all pieces to order and I ran out of time. ; saved tckt"
We serviced a
KENMORE DISHWASHER
Model 665.13229N413
Near St. Cloud, MN 56304
Brandon
Job Details:
03/19/2024
"Customer states the unit is leaking water, cycled and tested found the water leaking out the front left side. Removed spray arm and found the whole top had a split in it. Showed the customer, the customer approved the repair. ; ordrd 1 W10849471 (Spray arm)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AS6
Near Clear Lake, MN 55319
Brandon
Job Details:
03/19/2024
Customer states the freezer door is not closing all the way. Removed the door and lower shelf. Made sure the tracks are aligned correctly (ok) removed all chunks of ice and checked for any debris. The seal on the door was not closing on the right side. After checking out the door put back on and checked the seal was now tight as it should be. Opened and closed several times with no issues. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Clear Lake, MN 55319
Brandon
Job Details:
03/19/2024
"Customer states the unit is not functioning at all. Tested and found the board is not working as it should, was informed the door latch was acting up and the back display is missing a clip. Will need a board, clip, and door switch ; O-emld tckt"
We serviced a
GE DISHWASHER
Model GDT535PSJ5SS
Near Saint Paul, MN 55104
Delton
Job Details:
03/19/2024
Found that it is leaking from heater connection. Seal broke off of heating element. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WD05X30818 (Heating element)
We serviced a
LG REFRIGERATOR
Model LMXC23796S/01
Near Woodbury, MN 55125
Delton
Job Details:
03/19/2024
Part that LG said was new part is not the right connections (see picture) Since ST call I took the wrong part with me. I called LG but wait time was over 20 minutes. Please research and find right part.Let me know if you have more questions.; saved tckt
We serviced a
JENN-AIR RANGE
Model JDR8895AAS
Near Minneapolis, MN 55417
Delton
Job Details:
03/19/2024
"Found that high limit was opened. Reset high limit and found that bake is still not getting power. Control board is bad, looks like some tracers are burned. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WP5701M796-60 (CONTROL BOARD - MAIN, TOUCH, CLEAN, RELAY, ETC)"
We serviced a
GE REFRIGERATOR
Model PFS22SISBSS
Near Minneapolis, MN 55422
Nate
Job Details:
03/19/2024
"Evaporator fan running loud. I took panel off and resecured fan and its much quieter now. Quoted for new fan but they are good with how it sounds and their big concern was if it was the compressor making the sound, but compressor is good and quietly running."
We serviced a
LG WASHER
Model WM3900HWA
Near Minneapolis, MN 55419
Nate
Job Details:
03/19/2024
Replaced bad housing and drawer assembly. Ran through test mode on all the water fills. No leaks now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WPLREF
Near Saint Paul, MN 55110
Hyrum
Job Details:
03/19/2024
"Machine was leaking out the front on occasion, leaving a puddle on the floor. Opened up and saw an ice sheet on the bottom of the freezer. Discovered a blocked defrost drain for the machine causing water to leak during the brief defrost cycle opened it up and the machine and cleared the defrost drain. Everything else looks good at this time. I dont think the customer is gonna have more issues."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2278UF1
Near Otsego, MN 55301
Matt
Job Details:
03/19/2024
ICE MAKER NOT WORKING. Found the ice maker is broken and the tray is just hanging. Quoted customer $392. to install new ice maker. Customer declined repairs.
We serviced a
BEKO REFRIGERATOR
Model BFBF301855
Near Minneapolis, MN 55412
Nate
Job Details:
03/19/2024
Banana was stuck in evaporator fan causing a loud buzz. I pulled banana out. Nice and quiet now.
We serviced a
ASKO++ DISHWASHER
Model 1075233156
Near Wayzata, MN 55391
Adam
Job Details:
03/19/2024
"Customer complaint is water inside the filter. And once had water above the filter on arrival, unit was completely drained and was sitting properly for water level. The unit is draining into the drain not into the food disposal. Tested multiple times to drain sounds really good and healthy strong. I explained there should be some water inside the filter area also explained that if they have the food disposal backed up or if its plugged and water inside of it that can cause this issue, also customers using seventh generation soap and complaining about it stink and being a little milky in there. I explained that that soap does not break down and if theyre going to use it, they need to use a dishwasher cleaner at least a month anyway. If this happens again explained theres a streaming offer and they could probably do that to make sure were not coming back out just for a user error."