Thermador, part of the same family as Bosch, makes luxury ranges with Star burners, wall ovens, cooktops, column refrigeration and dishwashers.
Thermador is a California-based luxury brand owned by BSH, the same group that makes Bosch. In the kitchen it covers professional ranges and rangetops, wall ovens (steam and speed ovens included), induction and gas cooktops, warming drawers, ventilation, microwaves, built-in coffee machines, dishwashers and refrigeration. Of all of those, refrigerators are the Thermador appliance we see most, with dishwashers and wall ovens next.
Start with the Star burner. Thermador's gas burners sit on a star-shaped base, and the cap has to cover that star completely for the burner to light and burn evenly. Each one should catch within about four seconds. When a burner clicks more than four times before it lights, a cap that's out of place is the likely reason.
ExtraLow burners behave in a way that surprises people. At the lowest settings, the flame cycles on and off every minute instead of holding a tiny steady flame. That's normal, and it doesn't mean the valve is bad.
The Freedom collection of column refrigeration pairs separate refrigerator, freezer and wine columns. Each column has its own dedicated evaporator and compressor, so trouble in one doesn't mean the others are affected, and we diagnose each column by itself.
Many current Thermador appliances are also Wi-Fi enabled and electronically controlled. For a frozen display, resetting the power at the breaker is a sensible first move.
Thermador prints its numbers on a rating plate, and its support team wants three of them. The E-Nr is the model or product number. The FD is the production code, which pins down the build date and the parts version. Sometimes they'll want the Z-Nr too. On Pro Grand and Pro Harmony ranges, look behind the kick plate or above the main oven, since it varies by model. For anything else from Thermador, your model's use and care guide shows the plate location. Jot all three numbers down before you call anyone, because the FD number is what determines which parts fit.
Thermador's range guide wants every knob turned off when a hurricane-season outage hits. You can light standard burners by hand using the steps in the use and care guide, but ExtraLow burners and the griddle need power to work. Turn off any knob that was left on when the power dropped, then wait five minutes before lighting anything.
Own a column refrigerator in a seasonal home? Keep the air conditioning running while you're away so the columns aren't fighting heat and humidity. Close the water supply to any ice maker, too.
Thermador's warranty runs for a set period from the original purchase date and covers repairs done by Thermador or its authorized service providers. Work by non-authorized providers isn't covered during that period. Pull out the warranty sheet for your model, since coverage isn't the same across the whole line. Still under warranty? Contact Thermador first.
Thermador repair by appliance:
Model GTH30
Complaint was discolored wire near front right burner. Found discoloration to be normal and unit is still operating properly. Advised customer that electrode and wire are no longer available, but a single replacement may still be available on eBay if they want to keep one on hand for future failure.
“Ethan was thoughtful, knowledgeable & helpful. He is an asset to your company.”
Kathy S.
Model MD24WS/03
Found switch had come loose and was not being depressed when door was shut. Secured it with a zip tie and verified unit is now operating properly.
“Evan was excellent. He fixed the problem. We are up and running again.”
Maryann K.
Model DWHD440MFP/01
Observed dishwasher door dropping open on its own. Found left door spring out of frame. Readjusted spring and tested multiple times. Door now operates properly.
“Omega Force will always be our first call for appliance repair. Prompt and Mark is a SUPER problem solver! Highly Recommend”
Molly L.
Model POD302W/01
Uninstalled double wall oven, removed control module, and replaced it with new part. Reassembled and reinstalled wall oven. Tested operation and verified proper working order.
“I would have to say that my technician was probably the best, nicest and most helpful repairman that we have ever had. I am so grateful for his service in repairing my oven and also his good advice.”
Bonnie K.
Model T36IT71NNP/34
Defrosted frozen fill tube, tested ice maker and verified normal operation.
“The experience was great scheduling through service. I was able to get a next day appointment. Hyrum was prompt, and efficient. He did a great job of troubleshooting the issue. Great service!”
Brenda J.
Model PODC302J/04
Customer states broil element is not functioning. Was start up smell but dissipated after getting to temperature. Replaced the control board and broil and rest of unit is now operating properly.
“Very efficient and neat. On time and stayed till the work was done and cleaned up.”
Bonnie S.
Model MD24WS/03
Returned to repair tripping high voltage circuit in microwave. Replaced internally shorted transformer and high voltage fuse. Tested magnetron, capacitor, diode, and door switches. Unit operating properly.
“Jacob didn’t stop trying until he fixed the problem . That was very much appreciated.”
Maryann K.
Model DWHD440MFP/01
Installed new water valve, restored water supply, no leaks observed, instructed customer to wait 24 hours before using dishwasher.
“Omega Force Appliance Repair gives EXCELLENT service all the way around!”
Molly L.
Model T36IB800SP/19
Door closer clamp was damaged due to forced operation, disassembled freezer, widened clamp teeth, reassembled and tested, door closing mechanism functioning properly and customer instructed on proper use.
“Timely and reliable service. Tom did an amazing job fixing our appliance, and their customer service was excellent.”
Turang B.
Model PRG364GDUS
Corrected crooked burner caps causing uneven flame; adjusted and instructed customer; unit working properly.
“Knowledgeable and experienced”
Keith W.
Model MC30WS/01
Ended up finding a dead thermal fuse, which was dead due to loose connections on the terminals. Replaced with new thermal fuse. Everything works great now.
Model DWHD440MFP/01
Observed water in bottom of unit, removed water and tested, unable to reproduce issue and unit operating normally.
“I would highly recommend Omega Force to anyone who needs an appliance repair. What a gem. From the gal who initially set us up to our tech Mark, everything has been explained with no questions remaining. Excellent explanations, communication and more than fair billing. Mark, our tech, is very friendly and professional. I would highly recommend him. Instills a lot of confidence that the repair will be the right one! Molly”
Molly L.
Model T36IB800SP/57
Removed FF door panel, applied Loctite to handle threads, and tightened; handle now secure.
“Dakota has been on site multiple times and always fixes the issue. He is friendly and very easy to work with. He is knowledgeable and always prompt for the appointment. We prefer him for maintenance calls to our company!”
Hga - T.
Model MCES-01
Burned switches and fuse?replaced both, unit tests good.
Model PG486GEBS/01
Small oven not heating?replaced faulty spark module per Thermador support. Oven now ignites and heats.
“Kinnon did a superb job. My only critique is that he did not clean up the stove top & area he touched while making the repair.”
Tobias B.
Model CMT-21
Thermador Wall Over Repair. Installed customer supplied heat element and replaced burnt out cabinet light. Upper oven is now heating again.
“Jess repaired our oven and gave us a few thoughts about our cooktop. Pleasant experience.”
Denis L.
Model T24IR900SP
Installed new water filter and toe kick, tested, no leaks.
“Amazing customer service! Friendly, knowledgeable, and thorough!”
Alyssa T.
Model SMW272ZP
Replaced bad boards. Works great now and bake and broil.
Customer was concerned that it was leaking. Upon arrival in inspection she showed me the source of the leak. I removed the dishwasher and we watched a full cycle and it never leaked.
“Seth was professional, throughout and helpful.”
Amy B.
“Ethan was thoughtful, knowledgeable & helpful. He is an asset to your company.”
“Evan was excellent. He fixed the problem. We are up and running again.”
“Omega Force will always be our first call for appliance repair. Prompt and Mark is a SUPER problem solver! Highly Recommend”
“I would have to say that my technician was probably the best, nicest and most helpful repairman that we have ever had. I am so grateful for his service in repairing my oven and also his good advice.”
“Jacob didn’t stop trying until he fixed the problem . That was very much appreciated.”
“The experience was great scheduling through service. I was able to get a next day appointment. Hyrum was prompt, and efficient. He did a great job of troubleshooting the issue. Great service!”
“Omega Force Appliance Repair gives EXCELLENT service all the way around!”
“Timely and reliable service. Tom did an amazing job fixing our appliance, and their customer service was excellent.”
“Dakota has been on site multiple times and always fixes the issue. He is friendly and very easy to work with. He is knowledgeable and always prompt for the appointment. We prefer him for maintenance calls to our company!”
“Amazing customer service! Friendly, knowledgeable, and thorough!”
“Nate did an Exceptional Job! He is courteous, competent, and professional.”
“Nate did a A++++ job for me; he certainly is a hero! Nate was very professional, had very impressive technical skills, and worked very efficiently. I just knew he was going to be able to take care of me and he did. Super nice guy too and a great representative for the company. Thank you again, Nate. I greatly appreciated you.”
Our service records hold 23 Thermador repairs so far, including 8 refrigerators, 4 dishwashers, 4 wall ovens and 3 microwaves. We repair every Thermador appliance in the home, across Minnesota, Western Wisconsin and Southwest Florida.
After their visit, Thermador owners rated our service 4.9 out of 5 stars on 23 customer surveys. You can read some of their comments on this page.
Yes. Omega Force Appliance Repair is a factory-authorized Thermador service provider.
It's the production code on the rating plate, printed next to the E-Nr model number. The FD tells you when the appliance was built, and that matters because Thermador parts can change even inside one model number. Support will want the E-Nr, FD and Z-Nr together, so write all three down before you set up a repair or order parts.
Pro Grand and Pro Harmony ranges put it either behind the kick plate or above the main oven, depending on which model you have. It carries the serial number along with the E-Nr model number and the FD production code. For any other Thermador appliance, check the use and care guide for your model.
It depends on the pattern. Thermador ties intermittent sparking to a wet or dirty igniter or clogged ports. More than four clicks before the burner lights means the cap isn't fully covering the star-shaped base. Dry the burner, run a fine wire through the ports and reseat the cap. Sparking that never stops points to a grounding or polarity problem at the outlet.
A range with no lights, no oven and no burners has one of two problems, according to Thermador. It has no power, or it's in Sabbath mode. Check the circuit breaker first. Then make sure Sabbath mode is off, because it shuts down normal operation. A range that has power and isn't in Sabbath mode needs its control system diagnosed.
The trip and diagnostic fee depends on the appliance, starting at $129. Your technician quotes the repair upfront using the Appliance Blue Book, before any work begins.
Repairs you pay us for directly come with a 10-year warranty on parts and a 60-day labor warranty. When a manufacturer, home warranty company or other third party pays for the repair, that company's warranty applies instead.
Omega Force Appliance Repair is a factory-authorized Thermador service provider.
