Viking pioneered professional-style ranges for the home and also builds refrigerators, wall ovens, cooktops and dishwashers.
Viking is based in Greenwood, Mississippi, and made its name bringing professional-style ranges into home kitchens. Today it belongs to the Middleby Corporation, which builds commercial kitchen equipment. Freestanding gas and dual fuel ranges are the core, but Viking also makes cooktops, rangetops, wall ovens, built-in refrigeration, ventilation hoods, outdoor grills and dishwashers. Current ranges come in the Professional 7 Series and 5 Series families, and you may still run into older Designer and D3 models.
Every Viking gas burner is sealed and uses electric spark ignition with no standing pilot. If a flame goes out, the burner relights by itself. That same system is behind one of the most common Viking service calls, the igniter that won't stop sparking. Wet or dirty igniters cause it, and so does an outlet that's ungrounded or wired with reverse polarity.
The burners themselves vary by series. 5 Series ranges use VSH Pro sealed burners, including a high-output TruPower Plus burner, and 7 Series ranges have 23,000 BTU burners up front. Every burner has Vari-Simmer low settings, so when one can't hold a low flame, its cap and ports deserve a look.
Down in the oven, gas models broil with an infrared broiler, where a metal screen gets hot enough to glow. Convection models also get a motorized fan at the back. The broiler, the igniters and the convection motor are the typical wear parts.
One more thing about electric ignition. It needs power, and Viking's manuals say not to run the range during a power failure because the igniters won't work.
Viking has issued safety recalls on some freestanding gas ranges. Certain VGIC, VGCC and VGSC models were recalled because liquid seeping into the control panel area could make the range turn on by itself, and certain VGR and VGIC models had a separate tubing recall. Viking does recall repairs at no charge, through its own service network. Own an older Viking range? Run your model and serial number against Viking's recall pages before you schedule anything else.
A Viking range's model and serial number are on a rating plate, and there are three places it might be. Open the oven door and check the front of the oven frame below the control panel. If it isn't there, look at the underside of the control panel above the door, or under the left front grate support on the left side panel.
The serial number also tells you when the range was built. On many ranges the first six digits are the manufacture date, so 020713 means February 7, 2013.
Viking has been making outdoor grills since the 1990s, and you'll find them in a lot of Southwest Florida outdoor kitchens. Salt air near the Gulf is tough on any outdoor stainless, so clean and cover those grills and get after rust spots early.
During hurricane season, don't use an indoor Viking range while the power is out. Turn the controls off and wait. When an outage cuts into a self-clean cycle, the door unlocks by itself once power returns, and you can start the cycle again. Minnesota and Wisconsin owners should follow the same rules after a winter storm.
Viking's warranty gives you a full coverage period, and some components get longer parts-only coverage on top of that. Warranty work must go through a Viking authorized service agency. The paperwork that came with yours spells out what's still covered.
Viking repair by appliance:
Model DM0R205SS
Installed main board and sub panel assembly. Tested and unit operating properly.
“Excellent communication. Easy to work with and excellent and honest service and diagnosis of the problems being addressed. The upfront fee was a little off putting but after experiencing their service model we would go with them again with no second thoughts.”
Paul H.
Model VGIC305-4BSS
Complaint of oven not heating. Tested bake cycle and both igniters drawing proper amperage. Monitored temperature over time. Unit operating within specifications. Advised customer to call if issue returns.
“Was helpful and informative and all the service was great.”
Michele S.
Model DCV3682
Lights not working?found bad board relay. Performed board repair with compatible relay; lights now functioning
“Thought it was a little expesive”
Ed B.
Model VGSU161-6BSS
Ignition intermittent; cleaned electrode tips and burner caps per Viking protocol?unit igniting properly.
“The technician was knowledgeable and shared his knowledge in an easy way to understand”
Tom S.
Model VCSB5423SS
Customer complained of ice maker not making ice. Found ice maker not getting any water due to ice maker fill tube being blocked. Cleared blockage verified unit is operating properly.
“He was polite and competent. Explained everything well and got things fixed quickly.”
Sue/ John M.
Model VDOF730SS
I installed the new door parts and adjusted the door close. The wall oven is now fixed.
“I was extremely impressed with the timeliness of my service and also with the great care and professionalism that was provided. Thank you!”
Christine K.
Model RVDOE330SS
Return to diagnose double wall of turns out oven got put into showroom mode, causing none of the heating elements to work hold it out of showroom mode and put into Fahrenheit as it was in Celsius. Unit is now operating properly.
“Excellent service!! Thank you so much!”
John Or Susan L.
Model VIDV500
Dead. Not doing anything. Verified complaint. Checked voltage at outlet and that is good. Next checked power at the display. Removed the display board and found it came unplugged. Customer replaced the fuse himself and must have came unplugged. Plugged display into plug. Tested multiple times up and down and on each speed. Everything is working properly
“Adam solved the problem.”
Richard B.
Model VGSC5366BSS
Oven not heating. Found the spark igniter was bent away from the burner assembly. I adjusted it so that its parallel to the burner and tried it, now ignites great.
Model VGR486GBK
The customer had both oven on at 500 when I arrived. After a few minutes the burners stopped working. I found the spark module wire had plastic wire nuts attached. I replaced the wire nuts with ceramic and now the burners are working.
“Excellent communication. Easy to work with and excellent and honest service and diagnosis of the problems being addressed. The upfront fee was a little off putting but after experiencing their service model we would go with them again with no second thoughts.”
“The technician was knowledgeable and shared his knowledge in an easy way to understand”
“He was polite and competent. Explained everything well and got things fixed quickly.”
“Nate did a great job with the challenges of our stove! Highly recommend”
“Skilled service- answered questions and concerns. Fixed oven door plus other maintenance.”
“I was extremely impressed with the timeliness of my service and also with the great care and professionalism that was provided. Thank you!”
“Was helpful and informative and all the service was great.”
“Excellent service!! Thank you so much!”
“Adam solved the problem.”
“Thought it was a little expesive”
We repair Viking ranges, refrigerators, wall ovens, cooktops and more, in homes across Minnesota, Western Wisconsin and Southwest Florida.
After their visit, Viking owners rated our service 4.9 out of 5 stars on 12 customer surveys. You can read some of their comments on this page.
Yes. Omega Force Appliance Repair is a factory-authorized Viking service provider.
It's on the rating plate, which can be in one of three spots. With the door open, check the oven frame just below the control panel. The other two are the underside of the control panel above the door and the left side panel, under the left front grate support. On many Viking ranges, the serial's first six digits are the build date in month, day, year order.
Viking has recalled some freestanding gas ranges. Certain VGIC, VGCC and VGSC models were recalled for a control panel liquid issue, while some VGR and VGIC models were pulled in over tubing. Your model and serial date code decide if yours is included. Viking's recall pages list the affected units, and Viking sets up free repairs through its own service network.
Viking's manuals name two causes. One is wet or dirty igniters and the other is a power supply that's ungrounded or has reversed polarity. After cleaning, let the burners dry out fully. Then gently clean the igniters and seat the caps properly. A dry, clean burner that still sparks means the outlet wiring and spark module should be checked.
No. Viking's use and care manuals say the range shouldn't be operated during a power failure, because the burners and oven depend on electric ignition. Turn every control off and wait for the power. After a short outage the range typically goes right back to normal with no adjustment needed.
The trip and diagnostic fee depends on the appliance, starting at $129. Your technician quotes the repair upfront using the Appliance Blue Book, before any work begins.
Repairs you pay us for directly come with a 10-year warranty on parts and a 60-day labor warranty. When a manufacturer, home warranty company or other third party pays for the repair, that company's warranty applies instead.
Omega Force Appliance Repair is a factory-authorized Viking service provider.
