Fisher & Paykel, from New Zealand, makes DishDrawer dishwashers, integrated refrigerators, ranges, wall ovens and laundry.
Fisher & Paykel got going in New Zealand in 1934, when Woolf Fisher and Maurice Paykel began importing refrigerators. Over time it became a manufacturer with a name for original engineering. The best-known example is the DishDrawer, a dishwasher split into separate drawers that run independently. DCS, short for Dynamic Cooking Systems, joined the company in 2004. It's an American brand known for outdoor grills, and it makes indoor cooking gear as well. Since about 2012 it has been part of the Haier Group.
In American homes, you'll find Fisher & Paykel DishDrawer and full-size dishwashers, integrated column and freestanding refrigerators, ranges, wall ovens, cooktops, and washers and dryers. DCS grills show up in outdoor kitchens as well.
A DishDrawer doesn't work like a standard dishwasher. At the start of a cycle, an internal lid comes down and seals the drawer, which makes the way you load it matter more than you'd expect.
Codes change from one generation to the next. On current models, a code that starts with U is usually something you can fix yourself, like U1 for no water supply. E codes, such as E1 for a detected flood, point to a fault that needs service. In a two-drawer unit, a fault in one drawer can lock out the other one.
Fisher & Paykel washers run on the SmartDrive direct-drive motor, which turns the drum with no belt and no gearbox. The motor gets longer parts coverage than the rest of the washer (more on that in the warranty section below). The motor controller isn't part of that extended coverage, though, and a controller fault can look a lot like a failed motor. On the dryer side, the old basics still prevent most problems. Clean the lint filter every load and keep the vent run clear.
On a DishDrawer, the serial label lives inside the cabinet. Pull the drawer all the way out and look around the frame. For other Fisher & Paykel products, the user guide shows where the label sits, and every guide has a page for recording the numbers along with the purchase date and dealer. Fill it in while the appliance is new. Built-in units can hide the label once they're installed.
Fisher & Paykel's US warranty gives two years of parts and labor on new products in normal household use. Refrigeration sealed systems get three additional years. On washers, the SmartDrive motor itself has parts coverage for eight years past that, though the controller doesn't. Put a unit in commercial use and coverage drops to one year, parts only. The paperwork that came with yours spells out what's still covered. Warranty claims go through Fisher & Paykel's own service network.
Plenty of seasonal owners in Southwest Florida leave a DishDrawer sitting unused for months. Before you leave, run the drawers empty and clean the drain filter so no food sits in it. Then shut off the water supply under the sink. When you get back, turn the water on and run a rinse cycle first. During hurricane-season outages, unplug the unit or switch off its breaker so the electronic controls aren't exposed to a surge when power returns. That's what the Red Cross recommends for appliances in general.
Model DD24DAX9
Customer overloaded dishwasher with debris and excess soap causing leak error, dried base tray, tested operation, advised leaving doors open to dry and using less detergent.
“Tanner was very friendly and professional. Clearly explained the issue with dishwasher providing options and cost. When calling to make appt the gentleman on the phone was very nice as well...would definitely be using Omega for future needs!”
Nancy F.
Model WL37T26D
Installed four new suspension springs and confirmed washer basket stability.
“We had both a dryer and washer in need of repair. Mark completely fixed the dryer. He thought he was able to fix the washer by ordering a part and installing. However, the part did not fix the problem. He spent a lot of time investigating and came back again. Unfortunately, the washer was unable to be fixed and it made more sense to replace. Mark pushed for a reimbursement of parts and labor for the washer since he was not able to fix it. He went above and beyond and it was very appreciated. Highly recommend for their honesty and integrity! We would call them again if we are ever in need of another fix.”
James G.
Model E222B
Fixed loose wire on ice maker temp sensor, tested, machine working properly.
“Hyrum did a great job repairing our ice maker and our dishwasher. We had some challenging issues that required a couple of visits, but he never gave up and got to the bottom of both issues.”
Kirsten S.
Orange flames. Found a humidifier running by the cook top. Asked if he had other questions. He asked about the vent fan for it. He said smoke came up in the house one time. I used a ladder and climbed through a crawl space under the house, and found a number of gaps where the venting seams came together. I used vent tape to seal it all up.
“Nate was great! I called in what turned out to be a non-issue. Nate asked whether I had any other concerns and ended up diagnosing and fixing a problem with our stove vent that was improperly installed. Very friendly, great guy.”
Kevin R.
Model DG7027G1US
The back bearing fell apart. Disassembled unit and replaced the back bearing kit. Reassembled unit then tested unit is working great.
Model DD24DCTX9
Dishwasher with poor wash performance in both drawers due to hard water conditions, replaced upper and lower wash motors per Fisher Paykel tech support guidance, all functions tested and operating properly.
“Kinnon was very respectful, knowledgeable, and had great communication during our service visits.”
Melissa B.
Model WL4227P1
Replaced suspension rods and tested unit for operation on agitation and spin cycles. Unit is now washing good with no vibration
“Luke was efficient friendly and clearly knew our brand of washer. Highly recommend!!”
Mary M.
Model E522B
Arrived on site no ice and ice bucket per customer icemaker not working double checked ice tray detect arm is incorrect configuration. I put it in service mode forced to harvest with the bucket detect tray open, and it did not do anything like it is supposed to when I close the tray and the bucket pushed the, icemaker tech arm back icemaker rotated all the way around, dump the water and filled with water and worked correct there were no error coats evident on control
“Kinnon went above and beyond to make sure that our ice maker was fixed. He was professional and navigated several challenges. 10/10 recommend.”
Miles Bruce D.
Model DG60FA-US8
Replaced bad motor because it wasnt running. Runs great now.
“Very timely and well prepared. Fixed our dryer I’m very fast.”
Matthew&angela E.
Model DD24DCTX9
Customer stated the dishwasher was leaking, found the one hour delay had been turned on, the customer also had issues with the bottom drawer opening. Adjusted the dishwasher, found the wrong soap had been used causing issues. Cycled and tested both drawers of the dishwasher are working as they should.
“Excellent communication, timely, respectful, patient, knowledgeable, friendly, thorough.”
Tracy And Steve M.
Model WL4227J1
Customer complaint is, giving out of balance error every load. Inspected and tested. I ran washer through a rinse and spin and it was working normal and spun out the clothes and no errors. I talked with Jared on this and were going to try replacing the dampers and rotor. Installed new rotor and all 4 dampers. Tested and washer is working great. Washer is now fixed.
“Matt was friendly and did a great job of locating and managing the issue with our washing machine. The parts order took a little too long, but overall the service was great! Working great so far!”
Tony & Stacey P.
Model DG09-US1
The front bearing kit was worn out. I replaced the bearing kit and greased the bearing. The dryer was also not drying. There was a screen over the duct vent outside. I removed the screen. The dryer vents good.
“He was knowledgeable, polite and all around a great service person. Don’t lose him, he’s an asset!!!”
Trelisha N.
Model DD24DT17
Customer had silverware jammed in with the spray arm of the dishwasher. This is causing spray do not spend on dishes to wash well. Remove the spoon and tested. Machine seems to be working properly.
Model GWL12US
The washer was full of water and would not drain. I found the drain pump was locked up. I replaced the drain pump and the drain pump fuse. I ran a rinse cycle, it drains and spins good.
“Tanner was very friendly and professional. Clearly explained the issue with dishwasher providing options and cost. When calling to make appt the gentleman on the phone was very nice as well...would definitely be using Omega for future needs!”
“Kinnon was very respectful, knowledgeable, and had great communication during our service visits.”
“Hyrum did a great job repairing our ice maker and our dishwasher. We had some challenging issues that required a couple of visits, but he never gave up and got to the bottom of both issues.”
“Excellent communication, timely, respectful, patient, knowledgeable, friendly, thorough.”
“Luke was efficient friendly and clearly knew our brand of washer. Highly recommend!!”
“Lucas was very friendly and did a great job fixing my dishwasher. He also gave me some helpful tips on cleaning my dishwasher and washing machine in the future.”
“Kinnon went above and beyond to make sure that our ice maker was fixed. He was professional and navigated several challenges. 10/10 recommend.”
“Nate was great! I called in what turned out to be a non-issue. Nate asked whether I had any other concerns and ended up diagnosing and fixing a problem with our stove vent that was improperly installed. Very friendly, great guy.”
“Matt was friendly and did a great job of locating and managing the issue with our washing machine. The parts order took a little too long, but overall the service was great! Working great so far!”
“Delton was was polite and knowledgeable. He identified the problem with our dishwasher and had an appointment scheduled with the replacement part within a couple business days. Thank you Delton!”
“I was impressed with how easy it was to book service with Omega. Our tech, Delton, was very nice and took the time to explain adjustments he made. We'll be using them again.”
“Very timely and well prepared. Fixed our dryer I’m very fast.”
Our service records hold 21 Fisher & Paykel repairs so far, including 11 dishwashers, 4 washers and 3 dryers. We repair every Fisher & Paykel appliance in the home, across Minnesota, Western Wisconsin and Southwest Florida.
After their visit, Fisher & Paykel owners rated our service 5.0 out of 5 stars on 21 customer surveys. You can read some of their comments on this page.
Fisher & Paykel Appliances has belonged to the Haier Group since about 2012. The company still runs its own design and engineering out of New Zealand. Fisher & Paykel also owns DCS, the US outdoor grill and cooking brand it bought back in 2004, so DCS grills fall under the same family.
On current DishDrawer models, U1 tells you the drawer isn't getting water. Make sure the supply valve under the sink is all the way open and the hose isn't kinked, then restart the cycle. Codes differ between DishDrawer generations, so check your user guide to be sure. If U1 comes back while the water is clearly on, the inlet valve or controls need a technician.
Most of the time the cause is a clogged drain filter or a spray arm blocked by a utensil that slipped through the basket. Items sticking up above the rim can also keep the internal lid from sealing. Clean the filter and spray arm, keep everything below the rim, and use fresh detergent. If results stay poor after that, the wash pump or controls may need diagnosis.
In the US, the whole washer gets two years of parts and labor. The SmartDrive direct-drive motor then has parts-only coverage for another eight years. You'd pay for the labor on a motor job in that stretch, and a failed motor controller isn't included. Pull out the warranty sheet for your model, since coverage isn't the same across the whole line.
The trip and diagnostic fee depends on the appliance, starting at $129. Your technician quotes the repair upfront using the Appliance Blue Book, before any work begins.
Repairs you pay us for directly come with a 10-year warranty on parts and a 60-day labor warranty. When a manufacturer, home warranty company or other third party pays for the repair, that company's warranty applies instead.
Fisher & Paykel is a trademark of its owner.
