Field Service Manager

Meet Phillip

Phillip is the field service manager of Omega Force Appliance Repair.

Repairs completed: 301
Average rating: 4.9 from 301 surveys
With us since: 2022

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Backstory

Hi, I’m Phillip and I service the North metro. (Two Phillips in one small business?? Yes that happened.) I live in the North metro with my wife and three kids- one boy and two girls. My wife, Amy, is a nurse, and we enjoy hanging out with our neighbors, watching movies, and caring for our rescue dog, Avery. We enjoy traveling to our kids' activities- I’ve gotten quite knowledgeable about gymnastics and baseball, though I don’t think I’ll ever be able to do a back walk-over. When not working or attending my kid’s activities, I love grilling, woodworking and hunting. I even love grilling what I hunt. I started my appliance career in 2001 when I attended Dunwoody Institute for appliance repair. I have worked for several companies over the years and am excited to now be with Omega Force. I could tell Omega Force would be a great company to work for after riding along with Service Hero Seth one day. I love how the company values its employees and customers. It is great to work with a team where everyone helps each other out to provide the best possible service to each customer.

Mission profile

I love fixing appliances. I’m sure you can see that since I have been doing it for 20 years! I love when I get the chance to make someone’s day by getting their appliance in working order again. I love to have the opportunity to provide tips and tricks to my customers of how they can better use their appliance. By working hard and with integrity every day, I know great service will follow.

Meet the rest of the team

What Customers Say About Phillip

“Philip did an excellent job identifying the problem and servicing the craft ice maker in our new LG side by side refrigerator which was still under manufacturers’ warranty. He was able to complete the job quickly and fix the problem. It’s working great again! Thank you!!”

“Great service. Identified the problem and resolved it quickly.”

“I will use this company again and would refer them to anyone needing their appliances serviced. Phillip was awesome. I am very pleased with him and the whole experience of working with this company. From the initial call to set up the service, to all of the texts letting me know when the technician would be at my home, the appointment and follow-up texts, I am beyond pleased that I chose this business to work with.”

“The tech showed up on time and made my Repair same day. Very happy with your service.”

“Phillip was a pro. Ordered and received the right parts. Implemented fix to refrigerator hinge assembly in short order. Great service.”

“Philip was very courteous and he fixed our dishwasher quickly and under warranty.”

Recent repairs by Phillip

LG RefrigeratorSep 13, 2024New Richmond, WITechnician: Phillip

Model LRFXC2416S.ASTCNA0

The craft ice maker makes a knocking sound. I replaced the ice maker it ran a test. I removed some shipping film from the freezer door and advised the customer on some visible frost on the evaporator cover. I advised the customer to just make sure the doors are shut nice and tight. No other issues found. Job is complete.

“Philip did an excellent job identifying the problem and servicing the craft ice maker in our new LG side by side refrigerator which was still under manufacturers’ warranty. He was able to complete the job quickly and fix the problem. It’s working great again! Thank you!!”
Jeanne C.

LG WasherMay 29, 2024North Oaks, MNTechnician: Phillip

Model WM4270HWA

LG Washer Repair. The washer was not draining. I found the drain pump shaft was loose. It needed a new drain pump. I replaced the drain pump and tested. Its draining well now.

LG RefrigeratorMay 15, 2024Coon Rapids, MNTechnician: Phillip

Model LFXS30766D.ASBCNA0

LG Refrigerator Repair. Replaced Compressor and control board.

“In and out quickly! Repairs were done efficiently and very neat and timely! My son got to watch them work on replacing the compressor! He was extremely fascinated with watching the whole process! He found the soldering incredibly awesome! Thanks for allowing him to watch, and answering a little boys questions! It was appreciated! Thanks Again”
Douglas S.

LG RefrigeratorMay 14, 2024Maple Grove, MNTechnician: Phillip

Model LRSDS2706S/00

LG Refrigerator Repair. Confirmed ErS error, found fridge temp sensor disconnected from plug. Reconnected sensor and secured to prevent future recurrence.

“Great service. Identified the problem and resolved it quickly.”
Scott I.

LG DryerMay 2, 2024Lino Lakes, MNTechnician: Phillip

Model DLGX7801VE

LG Dryer Repair. Reversed LG dryer easy open door nd it tests good.

“I will use this company again and would refer them to anyone needing their appliances serviced. Phillip was awesome. I am very pleased with him and the whole experience of working with this company. From the initial call to set up the service, to all of the texts letting me know when the technician would be at my home, the appointment and follow-up texts, I am beyond pleased that I chose this business to work with.”
Mary M.

Bosch DishwasherApr 26, 2024Andover, MNTechnician: Phillip

Model SHPM78Z55N/22

I found water leaking from the sump going to the diverter. The main pump clamp was missing. I installed a clamp and it tested good.

“The tech showed up on time and made my Repair same day. Very happy with your service.”
Michael Or Nancy N.

See our full service history · Meet the rest of the team