"Customer complaint is, Microwave is sparking and has burning smell. Inspected and tested. Microwave is running, but not heating. Found the magnetron is black at the connector. Needs a new magnetron. This is a convection microwave, so Im going to need help when I go back. Also the tile backsplash is tight to the microwave on the back and could be a little tricky to remove and reinstall. I advised customer about the tile and warned her that it could be a problem. Please schedule with a second guy. I ordered a new magnetron, capacitor and diode from Marcone and should have it by October 2nd. Its Marcone, so I probably wouldnt schedule it before next Thursday. Please schedule me extra time. ; ordrd 1 10001590 (Magnetron) and 1 00625682 (Diode) and 1 00631397 (Capacitor)"

"Customer complaint is, MAKING A LOUD NOISE ALL THE TIME. Inspected and tested. Freezer temperature is 2F and FF is 39F. Noise is coming from the freezer evaporator fan. I put refrigerator into defrost and I could hear sizzling coming from behind evaporator cover. There's a ice ball on the outside of the evaporator cover by the ice maker fan. I defrosted freezer and removed evaporator cover and there's ice around the ice maker fan. I defrosted evaporator and fans, and tested. Fans are working great. Refrigerator is still making ice. There was only ice buildup around the ice maker fan, the rest of the evaporator looked good. They have 5 kids and the refrigerator gets opened a lot. Im thinking because the refrigerator gets opened a lot, its sucking in warm air and its accumulating around the ice maker fan and freezing. Otherwise everything else is testing good."

"Customer complaint is, REPLACED WATER FILTER, NOT GIVING ICE OR WATER AND DISPLAY IS OUT. Inspected and tested. The front dispenser display is dead and the change filter light is not resetting. I tried power cycling and still not working. I found that the customer had turned off the ice and water by holding the lock and light buttons together. We turned it back on and now the dispenser is working and the change filter light is reset. Everything is working normal now."

"Not responding, failed button module possibly the timer as well. Dishwasher is old so no parts are available. She will replace it.

Ice maker leaks. The ice maker has failed. I quoted a replacement they will let us know if they want to move forward.