"Customer states there is a loud noise when the dryer is running.Disassembled and found the idler pulley is tight and has been locking up. Quoted the customer a kit and the customer approved, replaced the belt, idler pulley, and drum rollers. Vacuumed the unit out and cleaned the lint out of the lint trap assembly. Cycled and tested the unit is working as it should"

"Customer states there is a grinding motor sound.Cycled tested the water was not all the way on, the unit filled with water as is should. Went to drain unit and found the pump was grinding. Removed the back cover, removed the pump. Disassembled and found a quarter in the pump. Removed the quarter and put the pump back together. Cycled and tested the unit pumped and drained as it should. The customer is now aware that this can happen and will check the clothes for coins before washing."

Needs a board installed.Removed the back cover and removed the old board. Found a wire harness that was damaged. Called the tech support and sent them the info on the harness need. The tech support said they would let me know when the part is getting shipped. ; saved tckt

"Customer stated the unit was making noise.Disassembled and found 2 of the drum rollers were locked up. Customer approved replacement of the belt, rollers, and idler pulleys. Cleaned out the unit, replaced the belt, rollers and idler, cycle and tested the unit is running as is should"

"Returned with the part, removed the top cover and installed. Tested the lock, calibrated the unit. Ran unit for a few minutes, the gear box is getting noisy, informed the customer."