Model KBFS25EWMS10
Installed new ice maker. Verified unit filled with water and began cycling.
KitchenAid repair
KitchenAid Refrigerator Repair
Fast, professional KitchenAid refrigerator repair from technicians who fix KitchenAid refrigerators frequently. Same or next business day on most calls.
- Factory-authorized KitchenAid service
- Upfront Appliance Blue Book pricing
- Stocked vans, so many repairs are done in one visit
- 10-year parts warranty, 60-day labor warranty*
- 38KitchenAid refrigerator repairs in our records
- 5.0average customer rating
Factory-authorized
Why factory-authorized KitchenAid service matters
- Factory-trained techniciansOur technicians are trained by KitchenAid and work on KitchenAid appliances frequently.
- Genuine KitchenAid parts, fastWe get genuine manufacturer parts directly, so the right part arrives faster.
- A direct line to KitchenAidOur technicians can reach the manufacturer's own technical and engineering support teams, so the tough problems get solved faster and done right.
What we fix most on KitchenAid refrigerators
- Ice maker
- Defrost system (heater, thermostat, sensor)
- Control board
- Compressor or sealed system
- Evaporator fan motor
- Condenser fan motor
Counted from our technicians' notes on 38 KitchenAid refrigerator service calls.
When the fridge side warms up but the freezer doesn't
That's a defrost problem more often than not. When the defrost heater, thermostat or sensor fails, frost builds up on the evaporator and chokes off the airflow. A dead evaporator fan motor gives you the exact same symptom. If everything is warming and the compressor never seems to shut off, look at dirty condenser coils, a failing control board or a sealed-system problem.
Ice trouble has its own set of causes. No ice, or cubes that come out small and hollow, can trace back to a closed or kinked water line, a clogged or badly seated water filter, a freezer set too warm, or a failed ice maker or water valve. Water pooling under the crispers or on the floor means a clogged defrost drain or a leaking water valve or line.
Preserva models have two cooling systems
A lot of KitchenAid French door and side-by-side refrigerators were built with the Preserva food care system. It cools the fresh-food and freezer sections with two separate evaporators so freezer air and refrigerator air never mix. The catch for repair is that there are two sets of cooling parts. A warm fresh-food section on one of these has to be traced to the right evaporator, fan and defrost circuit.
Quick checks you can do yourself
- Look at the settings. KitchenAid recommends about 0°F in the freezer and 33 to 40°F in the fresh-food section, and the cabinet needs around 24 hours to settle after you change anything.
- For ice problems, make sure the ice maker is on, the supply valve is all the way open, and the line behind the fridge isn't pinched against the wall.
- Just changed the water filter and now ice is slow? It may not be seated. Water that still flows from the dispenser with the filter removed confirms it, so put it back in firmly.
- Reset the ice maker with its reset button if it has one, or unplug the refrigerator for a minute.
Give a new ice maker some time. Filling the bin the first time can take as long as three days, and after that a fresh batch should drop about every three hours.
Have the model number from the tag when you call. Top-freezer, bottom-freezer, French door and four-door models have it on the left wall inside the fresh-food compartment, and side-by-sides have it on the right wall of the fresh-food side.
Closing up a Southwest Florida house for summer
If you shut the water off before you leave, turn the ice maker off too. Running it dry is a problem, according to KitchenAid. The freezer and the fresh-food section can both get too cold, and you may hear it buzzing. When you get back, toss the first bins of ice and change the filter if it's due.
Which repairs make sense
Ice makers, valves, fans, defrost parts and control boards are routine repairs. A sealed-system repair on an older unit is where it's worth taking a hard look at replacement.
Recent KitchenAid refrigerator repairs
Model KRFF507ESS01
Upon inspection, found failed LED light board. Repaired freezer LED board and tightened handles on all three doors. Unit is now working properly.
“Couldn't have been better”
Paul W.
Model KRFF577KPS
Customer reported unit shutting off with PO error. Replaced main control board and tested. Unit operating properly.
“Hyrum was on time, very polite, and worked efficiently. I appreciated his tidiness and clear communication about his assessment and the repair. Nice work!”
Marty R.
Model KRFF507ESS01
Installed new LED light kit and board. Tested and lights operating properly.
Model KRMF706ESS01
Installed damper, fan motor, and drain pan. Verified drain operation and proper airflow.
Model KBFS20EVMS4
Found bad ice maker; replaced assembly and verified proper fill and operation.
“Professional, prompt and fixed the issue quickly”
Mark O.
Model KRFC300ESS07
Replaced door slides, tested, operating properly.
“It was a pleasure having Eric assess our freezer draw problem. He fixed it when the part came in effectively and efficiently.”
Dennis N.
Model KBFN502ESS02
Customer reported refrigerator door not staying closed, adjusted hinges and added washer, lubricated, door now shuts and stays closed properly.
“Nate is kind, professional and thorough. He worked very hard and swiftly for us. Definitely our first call for any appliance issues!”
Stacie W.
Model KSSC48QVS06
Replaced all dispenser parts and UI, tested, and unit is now operating properly.
“Tanner was super helpful, friendly and professional. Thank you again!!”
Terra O.
Model KBFS20ECBL00
Ice at freezer bottom - cleared drain and replaced drain hose with kit - all tests good
“Kinnon was awesome and fixed my leaking fridge”
Kathy M.
Model KSCS25FJMS02
Arrival customer says that they had to ice forming on the bottom of the freezer and water dripping onto the floor. Discovery customer had a block defrost train. Clear the drain with a steamer and tested. Machine seems to be working properly
Model KRFF507HPS00
Installed new control board; ran and tested, unit operating properly.
Model KSSS42QMX02
Unit not getting cold enough. Found the ice cream being soft. And not much of a frost pattern on the unit. Tapped into system and was getting around -10 to -15 psi. So we have a leak. Pressure tested could see it slowly drop. Checked all connections and all exposed surfaces. Nothing. Unit has an internal leak. The heat exchanger isnt available on this unit. Nothing I can do. Filled with refrigerant. And unit is back working until it leaks out.
“Adam is all Pro!”
Rick J.
Model KRFC300ESS04
Installed the new filter head, bypassed the filter as the customers filter is plugged. Tested the water dispenser (ok) tested the icemaker and found the fill tube was clogged. Removed and removed the ice chuck, cycled and tested again. The ice maker filled with water. Also tightened the door handles
“Job went great! We really appreciated how knowledgeable he was! Really a nice man, too! This is who we call for all future repairs.”
Ann G.
Model KBFS20EVMS8
Upon arrival customer stays the machine makes a burning smell when it's running. Discovered that the heater for the ice maker had come detached and was rubbing on the plastic I spin below it and causing it to melt. Replace the ice maker with the new part and tested. Machine since we were working properly
“Very impressed with Hyrum! Hw represents your business well.”
Linda O.
Model KBFS25ECMS00
Upon arrival customer stated that he would like to wait to install the control board, recommended customer to watch for frost build up and call back if he would like to continue with the repair and leave the unit plugged in, explained the company warranty to the customer who stated that he understood and would call back within 60 days from initial trip if the issue continues or would like it repaired
“Appreciate his honest and walking us through the process, very helpful.”
Cindy Or Robert K.
Model KRSC703HPS04
Complaint is that unit is not dispensing water. Found that water tank was freezing. Bypassed tank and unit is now operating properly.
“Evan was here at the start of the window, fixed the problem and kept me updated throughout the process. Very nice”
Jack B.
Model KUWS24RSSS00
Replace timer assembly and it started running the compressor and cooling. I told customer to give it 24 hours.
“Nate was terrific! He is a highly skilled technician, cares about his work and is respectful of his customer and their home. This company is head and shoulders above any I have used in the past.”
Doug W.
Model KRSC500ESS01
Replaced fresh food evap fan motor assembly, defrost thermistor, and new updated control board. Started refrigerator and verified proper air flow. Customer to allow refrigerator to cool down before loading with product.
Customer states that occasionally water will leak out of the front corner of the machine opened up the machine and discovered that the defrost drain was clogged. Clear the defrost drain and the ice machine. Tested everything seems to be working properly now.
Model KBFS20EVBL6
Customer complaint is, seems to be leaking from the ice maker area. Inspected and tested. FF temperature is 38F and freezer is 2F. The whole bottom of the freezer is covered in a sheet of ice. I disassembled freezer and found the evaporator defrost drain is plugged and frozen over. I completely defrosted freezer compartment and dried it out. Steamed out drain and now its draining.
“We were very pleased Matt solved our problem quickly and professionally”
Linda A.
Model KRMF706ESS05
A new after market ice maker was sent. I installed the new ice maker and reset power to the fridge. I ran the harvest test 57 and the new ice maker passed. The old ice maker had ice sitting in the mold. I advised the customer to wait 24 hours for it to make ice.
“Phill was great and very polite and friendly. He came over twice to our house to fix the issue with our ice machine maker. He gets the job done on timely manner and explains what happens and what will take place. Overall very nice gentleman!”
Miyada H.
Model KSRG25FKWH01
Customer complaint was the rear condenser fan not working, arrived part was already shipped. Installed new fan. The customer will hook up the ice maker at a later date.
“The techs were great! They installed the new fan motor in just a few minutes. They were courteous and professional. A pleasure to deal with. Thank you!”
Lynn M.
Model KFCS22EVMS2
Removed door, removed track, installed new track. Cycled and tested
“Prompt and professional! Will call for all my appliance repair needs.”
Jennifer S.
What KitchenAid refrigerator owners say
Rated 5.0 out of 5 stars by 38 KitchenAid refrigerator repair customers“Hyrum was on time, very polite, and worked efficiently. I appreciated his tidiness and clear communication about his assessment and the repair. Nice work!”
“It was a pleasure having Eric assess our freezer draw problem. He fixed it when the part came in effectively and efficiently.”
“Nate is kind, professional and thorough. He worked very hard and swiftly for us. Definitely our first call for any appliance issues!”
“Tanner was super helpful, friendly and professional. Thank you again!!”
“Job went great! We really appreciated how knowledgeable he was! Really a nice man, too! This is who we call for all future repairs.”
“Very impressed with Hyrum! Hw represents your business well.”
“Appreciate his honest and walking us through the process, very helpful.”
“Evan was here at the start of the window, fixed the problem and kept me updated throughout the process. Very nice”
“Nate was terrific! He is a highly skilled technician, cares about his work and is respectful of his customer and their home. This company is head and shoulders above any I have used in the past.”
“We were very pleased Matt solved our problem quickly and professionally”
“Phill was great and very polite and friendly. He came over twice to our house to fix the issue with our ice machine maker. He gets the job done on timely manner and explains what happens and what will take place. Overall very nice gentleman!”
“The techs were great! They installed the new fan motor in just a few minutes. They were courteous and professional. A pleasure to deal with. Thank you!”
KitchenAid refrigerator repair FAQ
What goes wrong most often on KitchenAid refrigerators?
In our technicians' notes on 38 KitchenAid refrigerator service calls, the repairs that come up most involve the ice maker, defrost system (heater, thermostat, sensor) and control board. The list near the top of this page shows the rest.
How many KitchenAid refrigerators have you repaired?
38 KitchenAid refrigerator repairs are in our service records so far, and customers rated those visits 5.0 out of 5 stars.
Why is my KitchenAid fridge not cooling but the freezer is cold?
The fresh-food side gets its cold air from an evaporator coil, and that coil has to defrost on a regular schedule. When the defrost heater, thermostat or sensor fails, frost blocks the airflow and the fresh-food section warms up. A failed evaporator fan does the same thing. On dual-evaporator KitchenAid models, the fresh-food side has its own cooling circuit that needs checking too.
Why is my KitchenAid ice maker not making ice?
Go through the basics first. The ice maker switch should be on, the supply valve fully open, the line behind the fridge free of kinks, and the freezer close to 0 degrees. A new or poorly seated water filter is a common reason for slow or no ice. When all of that checks out, the ice maker itself or the water inlet valve may have failed.
How long does a KitchenAid refrigerator water filter last?
Swap it when the indicator light comes on or about six months after the last one went in. That's KitchenAid's guideline. With heavy use or poor water quality, change it more often. A clogged filter slows the dispenser and can make small, hollow cubes, so a new filter is a cheap thing to try before paying for an ice maker repair.
How do I reset my KitchenAid ice maker?
It depends on the model, so your manual has the final word. Unplugging the fridge for a minute works on many of them. Others have a reset button you hold for about five seconds, found on or near the ice maker or behind a little panel inside the freezer. On units without a button, pushing the wire bail arm down until it clicks twice may do it.
How much does KitchenAid refrigerator repair cost?
The trip and diagnostic fee starts at $129. Your technician quotes the repair upfront using the Appliance Blue Book, before any work begins, so you can decide with no surprises.
Are you a factory-authorized KitchenAid service provider?
Yes. Omega Force Appliance Repair is a factory-authorized KitchenAid service provider.
Is the repair guaranteed?
Repairs you pay us for directly come with a 10-year warranty on parts and a 60-day labor warranty. When a manufacturer, home warranty company or other third party pays for the repair, that company's warranty applies instead.
Omega Force Appliance Repair is a factory-authorized KitchenAid service provider.