We serviced a
SAMSUNG REFRIGERATOR
Model RF23R6201DT/AA
Near Dayton, MN 55327
Matt
Job Details: 08/01/2022
"Customer complaint is, NO ICE- ICEMAKER IS FROZEN. Inspected and tested. FF was at 41F and freezer was at 0F. Customer had refrigerator temperature set at 40F, I recommended setting it at 37. The ice maker had frost on the inside and underneath it. I removed ice maker and defrosted it and dried out the ice room. Reassembled and cycled ice maker. Ice maker cycled and filled with water. This refrigerator is only 3 years old and doesnt have the ice maker service kit. I sealed up the ice room. I had to disconnect the RO system and hook up the refrigerator line directly to the supply line underneath the sink to test because the RO system is leaking. I left the RO system disconnected. I cant find anything wrong with the ice maker itself."
We serviced a
GE REFRIGERATOR
Model GSL25WGPHBS
Near St. Louis Park, MN 55426
Adam
Job Details: 08/01/2022
Unit was making noise and fronts and sides of unit extremely warm. Found that the back condenser fan wasnt operating replaced that fan motor Wr60x10220. Also was getting a clicking noise from evap fan so replaced that fan also with blade. Wr60x30922 and wr60x10207. Now unit is operating correctly
We serviced a
GE DISHWASHER
Model GLD4560N00SS
Near Otsego, MN 55374
Matt
Job Details: 08/01/2022
"Customer complaint is, UNIT WON'T START. Customer hasnt used the dishwasher in over a year. Inspected and tested. Dishwasher is dead. I unplugged it and plugged it back in and it came on, but none of the buttons respond to touch. I disassembled control panel and didnt find anything wrong."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Little Canada, MN 55117
Nate
Job Details: 07/29/2022
Replaced handles and evaporator kit. Set adaptive defrost to every eight hours. Defrosted evap. Everything good to go now.
We serviced a
KENMORE REFRIGERATOR
Model LFCS22520S/02
Near Eden Prairie, MN 55347
Adam
Job Details: 07/29/2022
Unit was warm in the freezer. Removed evap cover and found just were the Freon comes in had little frost. The compressor and all fans are running good. Unit has a sealed system issue. Customer is going to get a new fridge; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE REFRIGERATOR
Model 10676232402
Near Saint Michael, MN 55376
Phillip
Job Details: 07/29/2022
I verified the customer complaint that the fresh resection was not cooling properly I found the fresh food fan was not turning fast it was moving very slow. I removed and replaced the evaporator fan motor. It is now cooling properly and the fan is working great.
We serviced a
SAMSUNG DRYER- GAS
Model DV48H7400GW/A2
Near Saint Michael, MN 55376
Matt
Job Details: 07/29/2022
"Customer complaint is, SPINS ALL THE TIME WHEN DOOR CLOSED, WHILE NOT POWERED ON. NO HEAT WHEN WE DO TURN IT ON AND ATTEMP. Inspected and tested. Found the motor relay is stuck on and the dryer is tumbling anytime the door is shut. When I turned it on, it started heating but smelled like it was burning lint. Needs a new main board. When I unplugged it, the relay must have reset and now its working. Customer wanted me to clean out the inside of the dryer. I disassembled dryer and vacuumed out a lot of lint. Reassembled and tested. Dryer is now working and heating, but is getting to hot. Airflow on outside of house is basically nothing. I advised customer to not use dryer until the vent gets cleaned and said the relay is likely to get stuck on again."
We serviced a
GE WASHER FRONT LOA
Model GFW850SPN1RS
Near Chanhassen, MN 55317
Phillip
Job Details: 07/29/2022
The moTor pulley was loose and was slipping on the motor shaft. I replaced the motor. The belt was also broken. I replaced the belt today. I ran a spin and it sounds good and spins fast.
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Monticello, MN 55362
Seth
Job Details: 07/29/2022
"Stops intermittently. Known issue with moisture in the UI board, it can cause main PCB failure was well. I quoted both ways. The customer declined repair at this time."
We serviced a
KENMORE REFRIGERATOR
Model 795.51313.013
Near Sartell, MN 56377
Seth
Job Details: 07/29/2022
Water leak. Leak found from the plastic water lines that feed the dispenser. This is a typical issue with this model of LG fridge made for Kenmore. The damage was extensive it spread from the floor into the cabinetry and the drywall.
We serviced a
UNKNOWN RANGE- ELECTRIC
Model UMDI10NS3BKC
Near Sartell, MN 56377
Seth
Job Details: 07/29/2022
I called and work with Pete and after a series of tests we found it was only getting one phase. He says it needs a para control board he had no part numbers he said you had to use the model number to order the parts. Dana please look up and get us the power board.; saved tckt
We serviced a
LG DRYER- ELECTRIC
Model DLE3733W
Near Sartell, MN 56377
Seth
Job Details: 07/29/2022
Sounds bad when it tumbles. Failed support rollers were replaced. The dryer was quiet after the repair.; used 4 4581EL3001E (ROLLER) from stock
We serviced a
FISHER PAYKEL REFRIGERATOR
Model E522B
Near Wayzata, MN 55391
Phillip
Job Details: 07/29/2022
I replaced the temp sensor and Fresh food fan motor. I noticed that now the research is not working so when the door is shut the light stays on and cooling fan does not run. I am now ordering the red switch I may or may not use the control board when I return.; ordrd 1 814443P (Switch)
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.9301331
Near Hanover, MN 55341
Matt
Job Details: 07/29/2022
"Customer complaint is, THNKS THERMOSTAT ISSUE?- INSPECT IF ITS STILLWORKING GOOD- SETS FOR 300 ISNT REACHING TEMP. This is a Kenmore electric range. Customer said its taking longer to cook things. Preheated to 437F then cycled between 333F-409F, 337F-405F, 339F-407. Oven is actually averaging around 375F after 3 cycles. I showed customer how to recalibrate oven if they want to."
We serviced a
FRIGIDAIRE DRYER- GAS
Model GLGQ2152ES1
Near Minneapolis, MN 55441
Phillip
Job Details: 07/29/2022
The dryer is not heating at all and stopping mid cycle. I found the glow igniter it was getting 120 V but it was not getting hot I checked igniter and it was open. I replaced the igniter and I tightened the door strike on the door. The door shuts good in the dryer now heats up.; used 1 DC035 (IGNITER) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF221NCTASR/AA
Near Maple Grove, MN 55311
Phillip
Job Details: 07/29/2022
"The customer said it never made ice after I replaced the ice maker. I pressed the test button but the ice maker did not cycle. I pressed ice off and energy saver to check for errors. There are no errors. I pulled the unit out and tested for 5 volts dc at the made board for the ice maker. I get 5 volts dc out on the board. I unplugged the fridge and reset the cn90 connector. I then plugged the fridge back in. I pushed the tested button on the ice maker, now the ice maker cycled and filled with water. Advised the customer to give it 24 hours to make ice. If it happens again it will need board DA92-00426A"
We serviced a
DANBY REFRIGERATOR
Model DBC117A1BSSDB-6
Near Rogers, MN 55374
Matt
Job Details: 07/29/2022
"Customer complaint is, LEAKING & THINKS IT MAY NOT BE COOLING EITHER. Customer had it running in the garage for the last 3 days. Temperatures was only 45F. The fan is running and theres heavy frost on only about 25 percent of the evaporator and then nothing. The sealed system has failed. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXC24726S/04
Near Plymouth, MN 55442
Matt
Job Details: 07/29/2022
"Customer complaint is, NOT COOLING. Inspected and tested. Breaker was tripped and refrigerator was room temperature. Reset breaker and compressor and fans turned on, but after 20 minutes there was no frost on the evaporator. The sealed system/compressor has failed."
We serviced a
FRIGIDAIRE STACKED WASHER
Model FFLG2022MW2
Near Saint Michael, MN 55376
Matt
Job Details: 07/29/2022
"Customer complaint is, NOT DRAINING VERY WELL. Customer said its draining the water out, but not always spinning the clothes dry. I ran it through a rinse and spin empty and it was working great. I put some towels in the washer and ran it through a quick wash and it worked perfectly and spun the towels out. Washer is operating normal for me."
We serviced a
KENMORE DISHWASHER
Model 66513222N410
Near Albertville, MN 55301
Matt
Job Details: 07/29/2022
"Customer complaint is, PLASTIC HANDLE IS BROKEN OFF. Inspected and found the control panel and handle are broken. I need to order the handle. Part on order. ; ordrd 1 W10300761 (Handle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHAXTS02
Near Roseville, MN 55113
Nate
Job Details: 07/29/2022
Water leaking from water filter. Replaced water filter housing. No drips or leaks after replacing the housing.
We serviced a
MAYTAG WASHER TOP LOAD
Model MTW6700TQ1
Near Shorewood, MN 55331
Adam
Job Details: 07/29/2022
Customer just ran a load before getting there double checked for leaks and found the leak coming from the center. Found that unit was leaking from the bearing. Customer at this doesnt want to repair is going to think it over and let us knowReturning WPW10106990
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Farmington, MN 55024
Delton
Job Details: 07/29/2022
Customer did not give it enough time (they did not even pull out the food) to defrost because ice bucket is still stuck solid inside ice box. I informed customer that fridge needs to be unplugged/breaker turned off and doors opened with towels and all food removed (because its not cooling at all) so that it will be completely defrosted to do the fix; schdld next appmnt for 8/2 TUE !
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACPN/XAA
Near Minneapolis, MN 55418
Nate
Job Details: 07/29/2022
Replaced bad fuse today. Confirmed now that heater comes on in forced defrost. Fridge was cooling nicely. Everything good to go now.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW7500GC0
Near Osseo, MN 55311
Phillip
Job Details: 07/29/2022
The customer said it will sometimes stop mid cycle and sometimes it beeps during the cycle. The only error codes saved was F2-E1 stuck key error. I cleared the error and ran a test. The rear passed with no new errors. I then ran a touch pad test and that also passed with no new errors. I started the washer on a quick wash. The washer ran a quick wash with no issues and error codes at the end. It may need a user interface control because of a stuck key. I gave the customer the BB quote. Shes just going to use it as is for now. Use interface console W11130341
We serviced a
KENMORE REFRIGERATOR
Model 111.7302571
Near Minneapolis, MN 55404
Nate
Job Details: 07/29/2022
"Fresh food warm, freezer cold. Found the evaporator fan on the left side encased in ice. Customer said that the door has probably been left open, they sometimes put veggies in the fridge that could have some water on them, and sometimes put containers of hot liquid like soup in there. Everything runs great after I steamed off fan. Good airflow. Evaporator frosting nice and uniform. Good to go now."
We serviced a
GE REFRIGERATOR
Model PFIC1NFWBBV
Near Minneapolis, MN 55435
Nate
Job Details: 07/29/2022
Fridge and freezer not cooling. Found a bad inverter. Replaced the inverter. Compressor immediately started running. Gave the fridge 10 minutes and started cooling nicely. Used WR49X10283. ; used 1 WR49X10283 (COMPRESSOR INVERTER) from stock
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WM3400CW/01
Near Minneapolis, MN 55420
Nate
Job Details: 07/29/2022
Installed new pedestal for the washer. Works great now.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US0A
Near Chaska, MN 55318
Adam
Job Details: 07/29/2022
"See photos. Unit is randomly leaking. This unit had a few issues to cause this leak. The big one is the door is cracked and isnt opening and closing properly. Also the bottom door seal is damaged from the door being out of wack. The out door is scuffed and tweaked from the inner door being busted also. We will need the hinges also for this unit because where it busted put pressure on the hinge not properly and bent the hinge. Also the tub gasket needs replacing which is common on this model Door 5304506911Door gasket 5304500204Inner door 5304502918Hinges 5304513274Tub gasket 154827601; snapped 6 QuickPics, states that autho needed"
We serviced a
LG WASHER FRONT LOA
Model WM3470HWA
Near Lakeville, MN 55044
Delton
Job Details: 07/29/2022
Washer would not turn back on after it sat idol for awhile and customer had to power cycle washer to get it to turn on. Replaced main board. Tested and washer turns on every time. Ran quick test and washer is working good.I did not use the UI (ebr74752201)
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA
Near Lakeville, MN 55044
Delton
Job Details: 07/29/2022
"Replaced door seal, tested, but still got LC (leak)error. Upon further inspection I found that there is small crack in drain hose, when i moved it i can see the leak. Needs drain hose DD97-00403A..; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MS9
Near Chaska, MN 55318
Adam
Job Details: 07/29/2022
Unit was leaking on the floor. The freezer had a big ice damn. Found the ice was building up because it wasnt draining. Steamed out all the ice and cleaned drain. Watched the frost pattern just to make sure on the evap and it was proper. Unit is back to normal working condition
We serviced a
AMANA REFRIGERATOR
Model AFI12538AEW
Near Apple Valley, MN 55124
Delton
Job Details: 07/29/2022
Found that there is sealed system leak (see pictures) need to call into autho. Fridge is 40 degrees and freezer is 33.4536487 degrees.; saved tckt
We serviced a
BOSCH DISHWASHER
Model SHE65752UC/01
Near Bloomington, MN 55438
Adam
Job Details: 07/29/2022
Unit door would just slam down. Found that the door string to the spring busted on both sides. Unit needs a new spring kit. Installed 00754866. Now unit is working properly
We serviced a
LG REFRIGERATOR
Model LFXS26973S/01
Near Saint Paul, MN 55116
Delton
Job Details: 07/29/2022
"ORDERED WATER VALVE THE ONE ON THE REFRIGERATOR IS BROKEN.; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFC22770ST/01
Near Saint Paul, MN 55105
Delton
Job Details: 07/29/2022
"Replaced damper motor, tested and damper now opens and closes and is cooling and working good."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WM3400CW/01
Near Minneapolis, MN 55420
Adam
Job Details: 07/29/2022
Installed new pedestal for customer. Made sure it was level then installed the washer machine on top. Anchored down unit per install instructions. Also tested a quick cycle to make sure its working properly
We serviced a
KITCHENAID REFRIGERATOR
Model KSRV22FVWH02
Near Eagan, MN 55122
Delton
Job Details: 07/29/2022
Replaced water filter housing. Tested and dispenser now comes out full stream. Refrigerator is working good.
We serviced a
GE WASHER FRONT LOA
Model WCVH6800J3WW
Near Coon Rapids, MN 55433
Phillip
Job Details: 07/29/2022
"The washing machine will fill with water lock the door but it never agitates. I put it into a spin cycle wash machine drain the water and the tub moved for a few seconds counter clockwise and then stopped. In diagnostic mode I was getting the error code E 46 which is a motor fault error. I tested the motor windings, the Winings test good but the motor sensor tested open. I called GE tech line to verify and he said I need a motor and an inverter. We ran spin test T11 and it was acting like a bad inverter. Tech line advised replace both parts. I quoted the customer BB for parts. The inverter shows NLA and the cost was around thousand. The customer will replace the washer. Inverter WH12X10519Motor WH20X10028"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA
Near Anoka, MN 55303
Phillip
Job Details: 07/29/2022
The wash motor was not pumping water. I found the wash motor was bad. I replaced the main wash motor. I made sure all clamps were straight and tight. I put it all back together and tested. Its working good now.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYESS
Near Eden Prairie, MN 55347
Adam
Job Details: 07/28/2022
"Unit wasnt cooling fridge properly was up to 60 degrees found a big ice damn build up on the evap. Defrosted the evap. Everything tested good. Defrost heater and fan. Replaced the drain kit and heater kit to fix issue now unit is operating properly ; used 1 DA32-10104N (TEMP SENSOR), 1 SH502 (HEATER), and 1 DA82-01415A (DRAIN KIT) from stock"
We serviced a
LG WASHER FRONT LOA
Model GCW1069QS
Near New Brighton, MN 55112
Phillip
Job Details: 07/28/2022
The complaint was it would drain slowly and the pump made a loud noise. I removed the drain pump and found the impeller was stripped and water was in the motor. I replaced the drain pump motor. I plugged the washer in and it started up in the rinse/spin cycle where it left off. When it was draining there was a little drip from the drain pump where it attached to the pump housing. I removed the motor and put some grease around the seal and made sure the screws were tight. We let finish the rinse and spin and it was good no more leaks.
We serviced a
LG REFRIGERATOR
Model LSXS26366S/01
Near Minneapolis, MN 55430
Phillip
Job Details: 07/28/2022
The customer said during there hot spell when the ac went out the freezer section only was warm. Now that the ac works the freezer is cooling good now. The freezer temps was around minus 5. There was no frost build up and everything was working. I found some moisture on the freezer door and on the packages. I found some food was pushing on the door. I moved the food so the door closes tighter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNS01
Near Rosemount, MN 55068
Delton
Job Details: 07/28/2022
Evaporator is frosted over. I went into diagnostics and put it in defrost not getting power to defrost heater. It tests fine but board is bad. Also there is a crack in the liner on fridge side (see picture) control board would need to be ordered. Part show NLA and Liner is not repairable. Is this covered or repairable? Check with autho.If part is shipped informed customer that refrigerator will need to be unplugged and manually defrosted so i can pull evap cover off. It iced over to where i can pull off cover.; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA
Near Eden Prairie, MN 55347
Adam
Job Details: 07/28/2022
Just installed the shelfs the customer requested. Customer didnt want sensor installed because unit has been working fineDoor bin RT DA97-06419C Door bin LT middle DA97-11478A Door bin LT bottom DA97-11483A Returned Freezer sensor DA97-08608A
We serviced a
SAMSUNG REFRIGERATOR
Model RF30HBEDBSR/AA
Near Elk River, MN 55330
Matt
Job Details: 07/28/2022
"Customer complaint is, NOT COOLING THE FRESH FOOD. Customer already replaced both FF sensors and evaporator fan. Inspected and tested. FF compartment was at 37F and freezer was 2F. The temperature sensor tested good from the board. The evaporator fan is running. Everything is testing good. Customer had FF compartment empty, so there going to fill it up and see what happens."
We serviced a
GE WASHER TOP LOAD
Model GTWN8250D0WS
Near Eden Prairie, MN 55346
Nate
Job Details: 07/28/2022
"The washer shakes, is leaking water, and clicks and runs louder on spin and agitate. Has a bad gearcase. ."
We serviced a
MAYTAG DRYER- ELECTRIC
Model PYE4500AYW
Near Lakeville, MN 55044
Delton
Job Details: 07/28/2022
"Found that thermal fuse is open. Customer approved estimate. Replaced fuse kit, tested and with vent disconnected dryer is cycling heat good. As soon as i attach vent heat spikes. Informed customer that dryer vent needs to be cleaned out before dryer will work efficiently. Dryer itself is working good.; used 1 LA-1053 (THERMAL FUSE) from stock"
We serviced a
UNKNOWN REFRIGERATOR
Model HC 2062 INDEX 21E/33
Near Excelsior, MN 55331
Adam
Job Details: 07/28/2022
Unit not making ice. Last time here. They didnt have the water hooked up to test anything. Water is now hooked up. Water valve is working properly and when manually twisting the motor on ice maker can get everything work properly. Unit needs new ice maker. 610801500. Everything else to be working properly ; states that autho needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS-3
Near Lakeville, MN 55044
Delton
Job Details: 07/28/2022
"Found that microswitch was shorted, i replaced it but then still doing same thing. Found that shorted switch caused relay on control board to get stuck on. I banged relay and now it is working good but I informed customer that to guarantee the fix that the circuit board would need to be replaced.Ordering control board and rescheduling.; ordrd 1 W10893404 (Control board)"
We serviced a
KENMORE REFRIGERATOR
Model 1069555983
Near Minneapolis, MN 55427
Phillip
Job Details: 07/28/2022
"The customer said he is seeing a puddle of water in the basement. The water is right under the copper water supply line for the fridge. I pulled the fridge out and found a small piece of dust that was slightly most, other than that its completely dry in the back. I advised that the defrost pan could be over filling with water and thats dripping out or the suction line could be getting frosty and then it melts and water drops down. There was a lot of dust on the coils and on the condenser fan. I blew the coils and fan clean the sucked up all the dust. I thought it might just need a good cleaning."
We serviced a
GE REFRIGERATOR
Model GYE22GYNGFS
Near Big Lake, MN 55309
Seth
Job Details: 07/28/2022
F801 error and warning on the dispenser with no water or ice. This is a brand new refrigerator customer has just moved in. Upon arrival and inspection I found you by using my Smart HQ that the RF ID center board was not being seen. I uninstalled the filter and found someone had tried to twist the filter and damaged it. I advise the customer to replace the filter and not reuse it as it has been damaged and could cause flooding or damage in the home. I uninstall the fridge removed power and started looking for loose wire connections and found one. I went ahead and checked all connections on the board and from the harness to the dispenser door. When I restored power with a filter out the warning went away and you began to be able to use the display on the dispenser as it was designed. I recommend a customer replace the filter and everything should be as designed. The right hand door was not level with the left hand French door I went ahead and made this adjustment while on site to the customer satisfaction. ; saved tckt
We serviced a
SAMSUNG RANGE- GAS
Model NX58M6650WS/AA
Near Lakeville, MN 55044
Delton
Job Details: 07/28/2022
"Found that igniter was weak and not turning on gas. Replaced igniter, tested and oven preheated and temperature of oven matches what my thermometer says. Range is working good.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Maple Grove, MN 55369
Phillip
Job Details: 07/28/2022
The dishwasher wash motor is not coming on to spray. I found water leaking from the motor. I found a hole in the bottom of the lower spray arm.Im ordering the wash motor and lower spray arm. I will put a high loop on the drain hose and fix how its attached to the disposal. Spray arm 5304517203Motor 5304519906; ordrd 1 5304517203 (Spray arm) and 1 5304519906 (Motor)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR2021TS5
Near Edina, MN 55435
Delton
Job Details: 07/28/2022
"Replaced evaporator fan motor and defrosted ice build up in return vent. Tested and fan is blowing, refrigerator is cooling and working good."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Minneapolis, MN 55447
Phillip
Job Details: 07/28/2022
"The dishwasher will fill and sometimes wash but the water wall vain does not move. When I powered the dishwasher the vain moves back and forth but never find home and gives the 7c vain error. After checking and researching it will need the motion assembly and vain motor sensor. I quoted BB for parts, labor and tax. The customer does not want to fix it. Motion assembly DD97-00484DVane sensor DD32-00011A"
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID81SS0A
Near Plymouth, MN 55446
Phillip
Job Details: 07/28/2022
The customer said the dishwasher would just stop and beep. I ran for a few minutes. It filled but never started to wash. The i50 motor issue error came up. I canceled the cycle and tried again. The wash motor started to work. After letting it run for 10 minutes I heard a pop and smelled smoke. I pulled the board off and found a shorted spot on the control board. I quoted the customer BB for the board and labor plus tax. Part Control board 117499400
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4816FW1
Near Osseo, MN 55311
Phillip
Job Details: 07/28/2022
When the washer had a load in it and filled the whole basket was sitting to low and the motor was hitting the ground. I replaced the shocks and the shifter. I ran a calibration and auto test.
We serviced a
GE MICROWAVE
Model JVM3160DF4WW
Near Inver Grove Heights, MN 55076
Delton
Job Details: 07/28/2022
Looks like microswitches might be bad but i went ahead and replaced them at no cost (maybe a bad microswitch) Tested and it is working good.Weird thing is that microwave power circuit is hooked up to a lot of other stuff the living room and half the kitchen. On a double 15 amp breaker. But customer said it only blows the breaker when door was opened/closed.Microwave is working good and not blowing breaker anymore as im here.; used 1 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
GE STACKED WASHER
Model 417.948623
Near Rogers, MN 55374
Phillip
Job Details: 07/28/2022
The drain hose had a hole in it down by the drain pump. I slid the washer out as far ad it could come out. The customer crawled behind it and disconnected the drain hose. I handed the customer the new hose and he put back in the stand pipe and zipped tied to the fill hoses. I hooked the other end to the drain pump. The washer and dryer are working good.
We serviced a
MAYTAG WASHER FRONT LOA
Model MAH2400AWW
Near Eagan, MN 55123
Delton
Job Details: 07/28/2022
Customer was getting Dc error which was unbalanced load. Customer was trying to wash 1 blanket. I ran test with load of towels and it completed. I informed customer that using more items the better so the washer can balance out the load more evenly. Customer will try that and call back if there is further issues. Washer is working good as im here.
We serviced a
UNKNOWN RANGE- GAS
Model ARR-636
Near Excelsior, MN 55331
Adam
Job Details: 07/28/2022
There definitely was a gap on the one side. Had the one hinge to far in on the left side making the right side out. Did the ole paper towel trick to see if it was sealing. Put the paper towel in between the door and gasket and see if it will pull out. Before adjusted slide right out on the right side now its tight all around
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8 AH MY
Near Chaska, MN 55318
Adam
Job Details: 07/28/2022
"Unit wasnt making ice. In test mode I couldnt get the ice maker to cycle or water valve turn on. Replaced ice maker and now it will cycle which it didnt before but still not turning the water on. Unit needs a water valve also ordered and rescheduled WP12544124 valveWPW10190965 icemaker ; used 1 WPW10190965 (ICEMAKER) from stock, ordrd 1 WP12544124 (Valve)"
We serviced a
LG DRYER- GAS
Model DLGX3876V
Near Andover, MN 55304
Matt
Job Details: 07/28/2022
"Customer complaint is, NOISY. Inspected and tested. Found the front right roller was wearing out. Quoted customer $285. to install 2 front rollers. Customer approved repairs. Installed 2 new front rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. ; used 2 4581EL2002h (ROLLER) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5000DW1
Near Chaska, MN 55318
Adam
Job Details: 07/28/2022
Put unit in test mode to try to hear and louder then normal noise. It went through spin fine. Sounded little louder for this model and age. Put unit in agitate and was a little louder then normal but still acting the way its supposed to be. Unit would need a new transmission if they want the noise to be gone. Also checked under the agitator to make sure nothing else was in there.
We serviced a
MAYTAG DRYER- ELECTRIC
Model MEDB765FW0
Near Chaska, MN 55318
Adam
Job Details: 07/28/2022
Unit wasnt Heating. Disassembled front of dryer. Tested the heat element. It tested open. Removed the heater element. Found that it did break so thats the reason for reading open and not working. Quoted and replaced the element. Had element on truck used WP3387747 from truck stock. Unit is now working properly. I did recommend getting there dryer vents cleaned; used 1 WP3387747 (ELEMENT) from stock
We serviced a
SAMSUNG STACKED DRYER
Model DV42H5200EP/A303
Near Andover, MN 55304
Matt
Job Details: 07/28/2022
"Customer complaint is, NO HEAT. Inspected and tested. Found the heating element has failed. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 200F and 130F. Dryer is now fixed. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LFE
Near Brooklyn Park, MN 55428
Matt
Job Details: 07/28/2022
"Customer complaint is, LEAKS WATER. Inspected and tested. Found the evaporator defrost drain was frozen over. I disassembled freezer evaporator cover and defrosted freezer and cleaned out drain. Also this refrigerator has the ice ball on the back of the refrigerator. I told the customer about it. Refrigerator is now fixed."
We serviced a
GE REFRIGERATOR
Model GFE26GMHFES
Near Minneapolis, MN 55445
Matt
Job Details: 07/28/2022
"Customer complaint is, LEAKS. Inspected and found the bottom of the freezer was full of ice. Disassembled freezer evaporator and found the drain plugged. Defrosted freezer and cleaned out drain. Refrigerator is now fixed."
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS75QS1A
Near Eden Prairie, MN 55347
Adam
Job Details: 07/28/2022
Unit was cooling. The evap was dry. Pulled fridge out on protective mat. Found the compressor wasnt running. Unit has a compressor inverter. Installed new one to test unit. Still didnt work. Found that the compressor windings tested good. Put unit in service mode. Ran just the compressor which it fired it up and started working. Checked the DC and AC voltage to the inverter. Was reading low. The control board isnt sending the correct power to the inverter. Ordered new board and rescheduled. ; ordrd 1 5304499463 (Board)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS23R4AW2
Near St. Cloud, MN 56303
Seth
Job Details: 07/28/2022
"Leaking, plugged defrost drain. I defrosted and tested drain with 4oz of water, it is now draining."
We serviced a
WHIRLPOOL MICROWAVE
Model MH7140XFQ
Near Sartell, MN 56377
Seth
Job Details: 07/28/2022
Microwave handle is falling off a door is cracked. Upon arrival and inspection I found a broken handle and outer cover. Both parts are still available I went to reschedule to come back and customer stated they are only looking for a replacement. I told him that the repair was what was authorized and she said she would give a call to American home shield. Please send this in the authorizations as a customer declines repair is looking for replacement options only.; saved tckt
We serviced a
GE RANGE- GAS
Model JGBS60REK1SS
Near Saint Paul, MN 55104
Nate
Job Details: 07/28/2022
"When cook top burners ignite they barely have flames. Checked gas line coming to range, no hiss of gas as Im disconnecting the line. When line is completely disconnected, I could put my nose to the line and smell and theres hardly a whiff of gas. Checked in the basement but couldnt find any place where the gas was shut off. They had gas turned off for a couple days for renovation work, then turned back on. They will have a plumber come out to look at the gas line. I reattached line with plumbers cement."
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA400PJHDWR/AA
Near Saint Paul, MN 55104
Nate
Job Details: 07/28/2022
"Washer spins great, drains great, washes great, and can get it to spin and drain if you put it on a drain cycle or rinse and spin. But on a regular wash it gets to the spin and drain portion and it stops. Has a bad main PCB. "
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Minneapolis, MN 55417
Nate
Job Details: 07/28/2022
Not draining. Ended up bypassing air gap. The rubber water line from the air gap to the garbage disposal was all kinked and couldnt get kinks out. Drains great now.
We serviced a
GE RANGE- GAS
Model JGSP48S0H2SS
Near Minneapolis, MN 55419
Nate
Job Details: 07/28/2022
Not heating on bake. Replaced ignitor and some melted wires and connectors. Replaced screw with bolt and nut where ignitor connects to burner assembly. Heats great now. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
DANBY REFRIGERATOR
Model DBC047D1BSSPR
Near Minneapolis, MN 55410
Nate
Job Details: 07/28/2022
"Not cooling. Found compressor and condenser fan not running. With 3-1 hard start connected to compressor it ran immediately. Installed new 3-1 and compressor running, told customer to call tomorrow if its not cooling, because that would mean it has a sealed system issue and we will refund for the repair. ; used 1 RCO410 () from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Hopkins, MN 55343
Nate
Job Details: 07/28/2022
"whirlpool fridge, I ran it through test mode. Passed all tests. Customer said once every couple months itll stop cooling. All they do to get it to cool again is unplug it for a few seconds and plug it back in, and then it starts running and is good for another couple months. No weird sounds. No frost build up or water anywhere. Its been working good for the last couple weeks. On mph the main PCB is the second most replaced part. Also, their Icemaker doesnt make ice. I cycled it in test mode. thats the 3rd most replaced part. Icemaker actually passed all the tests, harvesting, heating, filling with water.W10807388 quoted for the main PCB.
We serviced a
AMANA RANGE- GAS
Model Arg7600cc
Near Maple Grove, MN 55369
Matt
Job Details: 07/28/2022
"Customer complaint is, BURNER OPERATION ISSUES, ALL FOUR BURNERS ARE NOT IGNITING ON THE RANGE. WILL WORK PERIODICALLY. Inspected and tested. Everything is working perfectly for me. It could be the spark module, but Im not entirely sure because its working perfectly and I cant get it to fail."
We serviced a
LG REFRIGERATOR
Model FXS24663S
Near Eden Prairie, MN 55346
Adam
Job Details: 07/27/2022
Unit wasnt cooling. Disassembled the back cover and found the compressor running. Also all the fan are running properly in the unit. No error codes are presented. Disassembled freezer evap cover to see the frost pattern. When I did so there was no frost pattern. I added photo. Unit has a sealed system issue
We serviced a
KENMORE WASHER TOP LOAD
Model 796.3162331
Near Eden Prairie, MN 55347
Adam
Job Details: 07/27/2022
Disassembled unit and tub to clean out unit. Reassembled unit tested with customer everything is working properly.
We serviced a
WHIRLPOOL DRYER- GAS
Model LGR5636LQ0
Near Chaska, MN 55318
Adam
Job Details: 07/27/2022
Unit was making a thumping noise when running. Found once disassembled a little piece of metal that must have been in a pocket at one time stuck in the felt that the drum rides on. Also notice the rollers were squeaky. Used repair kit 4392065 from truck stock. Reassembled unit and now running properly. Customer really needs to get the vent cleaned out they had no air flow out side the house. Also has expandable crinkle vent for the whole exhaust. ; used 1 4392065 (REBUILD KIT) from stock
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Buffalo, MN 55313
Matt
Job Details: 07/27/2022
"Customer complaint is, Customer complaint is, FRIDGE IS NOT WORKING. Inspected and tested. Found the FF compartment was only 52F and freezer was 25F. Both the FF and freezer evaporators are frosted over 100 percent and both defrost heaters dont come on. Fans are all working. Needs a new board. Installed new main board and tested. Defrost heater is now working. Refrigerator is now fixed."
We serviced a
KENMORE WASHER TOP LOAD
Model 110.2513241
Near Minneapolis, MN 55431
Nate
Job Details: 07/27/2022
"Washer has been leaking a lot of water. The gearcase is bad, off kilter, rods are good. Its been grinding down the sides of the washer, shakes bad. Customer replacing unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Saint Paul, MN 55108
Delton
Job Details: 07/27/2022
"Found that the freezer is cooling but evaporator fan is not running. Checked all other functions and is working. No power to fan motor. Appears that control board (jazz board) shorted and appears that evaporator fan caused that short. Customer approved estimate.; ordrng 1 Jazzboard (Jazz board), ordrd 1 W11024089 (Evaporator fan motor)"
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED72HEDW1
Near Chaska, MN 55318
Adam
Job Details: 07/27/2022
Installed W10849080 control board from last diagnosis now unit is working properly
We serviced a
BOSCH DISHWASHER
Model SHPM88Z75N/01
Near Chanhassen, MN 55317
Adam
Job Details: 07/27/2022
Unit was getting a E7 code which is a bad fan code. Replaced fan motor assembly 12009748. After unit was installed ran through diagnostic mode and unit ran through with no problem. Unit is now working properly
We serviced a
SAMSUNG DRYER- GAS
Model DV218AGW/XAA
Near Anoka, MN 55303
Phillip
Job Details: 07/27/2022
cust advised t0 he cleaned the venting and lint filter area/cust ran on timed dry and auto dry and stopped with error code. I tested the thermistor from the board and it was around 13 ohms. The new one was around 9. I quoted BB. I replaced the thermistor. We put wet towels in the dryer and ran a normal cycle. It seems to be working good now. ; used 1 WP35001191 (THERMISTOR) from stock
We serviced a
GE MICROWAVE
Model PVM9005SJ3SS
Near Albertville, MN 55301
Matt
Job Details: 07/27/2022
"Customer complaint is, COMPLETELY DEAD. Inspected and tested. Found the 20 amp fuse was blown because one of the door switches has failed. Also the switch holder is wore out. Microwave needs to be removed to install fuse. Installed new switch holder, 3 switches and fuse. Tested microwave and its working great. Microwave is now fixed. ; used 1 WB06X10610 (SWITCH HOLDER), 1 MICRO2 (20 AMP FUSE), and 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
FRIGIDAIRE RANGE- ELECTRIC
Model FGEF3055MBC
Near Saint Paul, MN 55108
Delton
Job Details: 07/27/2022
Control board is shorted and not responding. Power goes to board but nothing else. Im assuming everything else is working but not %100 until i can get power. Customer declined estimate and will purchase new one.
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV395GTPARA/A101
Near Saint Michael, MN 55376
Matt
Job Details: 07/27/2022
"Customer complaint is, NOISY. I disassembled dryer and the rollers and idler pulley look great. The blower wheel is packed full of lint, causing it to vibrate. I vacuumed out inside of dryer and cleaned out the blower wheel. Reassembled and dryer sounds great. Dryer is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Saint Paul, MN 55117
Delton
Job Details: 07/27/2022
Found that leaking from diverter also stainless steel water line water valve has slow drip. Also found that heater element is open. Customer will think about it and call back if they want to proceed. Sump assembly part# WPW10671941; Heater element W10518394
We serviced a
WHIRLPOOL DRYER- ELECTRIC
Model WED5600XW0
Near Mound, MN 55364
Adam
Job Details: 07/27/2022
Unit was making a squeaky noise. When it first start it really squeaked. Disassembled unit and found the idler was bad. Replaced the idler and cleaned the inside of the dryer. Reassembled unit and now working great. Used WPW10547292 truck stock idler; used 1 WPW10547292 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM3
Near Rogers, MN 55374
Matt
Job Details: 07/27/2022
"Customer complaint is, NOT CLEANING DISHES. Inspected and tested. Circulation pump is working, but doesnt sound like its putting out a lot of pressure. Also the soap dispenser door is broken and not always opening. I ran it through diagnostics and there was no errors and the heater was working great. Needs a new circulation pump and dispenser. ."
We serviced a
LG REFRIGERATOR
Model LFXS26973S/01
Near Saint Paul, MN 55116
Delton
Job Details: 07/27/2022
Wrong part shipped. Ordering part again and rescheduling.; schdld next appmnt for 7/29 FRI !
We serviced a
LG DRYER- ELECTRIC
Model DLEX3470V
Near Albertville, MN 55301
Matt
Job Details: 07/27/2022
"Customer complaint is, TAKES A LONG TIME TO DRY. Inspected and tested. Turned dryer on and it got up to 245F really fast. I disconnected vent from back of dryer and then heat was cycling perfectly between 200F and 135F and airflow on back of dryer is 30mph. I cant check the outside because it comes out the second story. Dryer is testing perfectly. The problem is with the vent. I showed this to the mother in law that let me in."
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV42H5200EP/A303
Near Otsego, MN 55301
Matt
Job Details: 07/27/2022
"Customer complaint is, STOPS MID CYCLE & KEEPS FOREVER TO DRY & TURNS ON & THEN OFF CONTINUOUSLY DURING CYCLE. Inspected and tested. Found the wrinkle prevention was on and thats why it would turn on and off continuously. I started dryer on a timed dry cycle and watched it for over 20 minutes and it was cycling perfectly between 190F and 130F. Airflow on outside of house is 19 mph. Customer is using sensor dry cycles and is running very large loads. In test mode the sensor bars are testing good. I advised customer that if you have really large loads, or loads with fabric that dries quicker than other stuff it can shut down early. I advised customer to try using timed dry and see if that helps. Dryer is testing perfectly."
We serviced a
GE WASHER TOP LOAD
Model GTW465ASN1WW
Near Otsego, MN 55301
Matt
Job Details: 07/27/2022
"Customer complaint is, SMELLS FUNNY AFTER LOAD IS DONE. Customer said it smells musty or like dirty socks. I filled, agitated, drained and spun the washer and everything was working perfectly and I did not smell anything abnormal. It could be sewer gases coming from the stand pipe in the wall, but I didnt smell anything. I advised customer to run a heavy duty washer cleaner through the washer and see if that helps."
We serviced a
WHIRLPOOL DISHWASHER
Model WPW10671941
Near Saint Paul, MN 55116
Delton
Job Details: 07/27/2022
"Found that the motor is bad, getting power but not running and then cut off heater. Heat is working and gave estimate for new sump assembly. Customer will think about it and call back if they want to proceed.part# WPW10671941 would need to be ordered."
We serviced a
GE REFRIGERATOR
Model GFSS2HCYASS
Near Farmington, MN 55024
Delton
Job Details: 07/27/2022
"Found that ice maker wont cycle. Replaced ice maker, tested and just had trickle. I also replaced water valve, tested and ice maker filled and is working good.; used 1 WR30X10093 (ICEMAKER) from stock"