Service History 123

Model WT1501CW

The customer said that at some point in the cycle water leaks down. I tipped the washer lid back and found water is collecting in the base right under the bleach cup. I found that when it dispenses water into the bleach cup some of the water is spraying out the sides. I cleaned the bleach cup and funnel. I tried it again and water is not leaking out now. The water drains into the wash as it should.

“Phillip was friendly and explained the issue and how he was able to resolve it. Would definitely recommend omega force for repair needs”

Kim L.

Model FFTR1814QS3

Fresh food 50 degrees and freezer 2. Found a bad evaporator fan. Not running. I gave it some flicks and jump started it. Now its running again circulation of air is immense. Quoted owner for new evaporator fan, but its 8 years old and he said they will instead use the running fan to buy them some time while they look for a replacement.

Model WM3488HW

Washer not draining. Found a bad drain pump. Replaced it, drains great now.

“My experience was great”

Hibar

Model MVWP575GW0

When it goes into the basket just slips on the shaft. I found the splutch is worn down and the splines in the gear case shaft are worn down. It will need a new gear case and splutch. Today I replaced the gear case and the splutch gear. I ran a calibration and then ran a rinse and spin cycle. The washer is working as it should.

“I was very grateful for the prompt service. The machine runs perfect”

Gwen K.

Model FPGF3081KFK

The customer was concerned the oven was not getting a ring temp. I started the oven bake at 350. The amp draw from the bake ignitor is 3.3 amps. That is a perfect amp draw. I set the oven to 350 and let it preheat. The oven is maintaining the temp by cycling back on when the temp get a few degrees below 350. I found no issues today.

“Omega Force Appliance Repair is our go to place for appliance repair. We know they will arrive promptly, assess the problem, fix it, keep us informed of their findings, and charge a fair price. As we have come to expect from Omega Force, Phil was a complete professional. He explained the tests he was running, gave me some trouble shooting tips should the problem happen again, was courteous, and explained things thoroughly and clearly. It’s reassuring to know there are still companies that are fair and trust worthy.”

Mike & Pat K.

Model LREL6325F/00

Customer complaint is, the number or labels on the dial or knobs are fading. Inspected and tested. Found the numbers for the burner knobs are wearing off the backsplash. Needs a new backsplash/control panel. Installed new backsplash and tested. Range is now fixed.

“Matt was courteous, took time to explain, efficient.”

Tom J.

Model WL4227J1

Customer complaint is, giving out of balance error every load. Inspected and tested. I ran washer through a rinse and spin and it was working normal and spun out the clothes and no errors. I talked with Jared on this and were going to try replacing the dampers and rotor. Installed new rotor and all 4 dampers. Tested and washer is working great. Washer is now fixed.

“Matt was friendly and did a great job of locating and managing the issue with our washing machine. The parts order took a little too long, but overall the service was great! Working great so far!”

Tony & Stacey P.

Model WGG755S0BS01

Oven automatically comes on when you plug in the range. Found a shorted bake ignitor. Told customer that it looks like it needs a new ignitor, and if it didnt fix it, no charge for the ignitor. It didnt fix it. Then found a bad relay on the board (k4). Quoted for board repair. Soldered new relay on the board. Works great now.

“Nate was very polite and helpful. He solved the problem and saved us having to buy a new appliance!”

Eric G.

Model GDF610PMJ5ES

The user interface is dead. I replaced the user interface panel and now its all working properly.