Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed August 24, 2023 to August 30, 2023
Model MHWC7500YW0
Customer complaint is, at end of cycle the clothes are soaked or soapy, sometimes it leaks, and intermittently doesnt turn on. Inspected and tested. Washer turned on every time and started while testing. Washer is squealing in a spin and the bottom left corner is rotting out. I advised customer to run smaller loads and replace washer if it keeps not spinning out the clothes.
“Very professional and upfront of the problem”
Laura S.
Model LFXS28968S/00
Today I tested all the joints on the evaporator for leaks and I scanned the entire evaporator using my fieldpiece leak detector. I found no leaks from the evaporator. I pulled the fridge out and removed the compressor cover. It looks like the compressor may have been replaced before. I used my leak detector and found refrigerant is leaking from the filter drier Schrader valve. I removed and replaced the filter drier then fixed the other joints. I pressureized the system to 200 psi with nitrogen and leaked checked every joint again. This time I found no leaks. I purged the entire system and the condenser with nitrogen. I pulled the system down to 230 microns. I replaced the main board and updated the board. I recharged the system to 5.11 ounces.
Model 728608/01
Replaced bad UI board. Works great now.
“Prompt good service.”
Janet Von G.
Model MVWC565FW1
Just clicks. Found a bad lid switch assembly. Replaced it, now it spins and drains great.
“Nate was very knowledgable about what was causing the problem and was able to fix it with a new part. he had on hand I was surprised that I had to use a credit card to make a appointment ..And then write a check for the balance due instead of using the same credit card.I do not know any other business that operates that way today. Nate was always very polite”
Jim R.
Model WM42700HWA
Am getting LE error and drum not turning. Found that the hull sensor is bad. Customer approved estimate. Replaced hull sensor, tested and drum now rotates and no errors. All functions are working good.
“Excellent work, very quick and detailed info on the problem”
Michael Brent V.
Model BBBF3019IMWESS
Customers ice maker tray busted out. The flex tray on the right was busted. Replaced ice maker with new ice maker. Once installed test cycled unit went through harvest properly. No error code present at the time.
“Adam was patient, professional, knowledgeable, and obviously experienced. I would trust him with any and all repair work. Thank you!”
Earl F.
Model BFBF3018SSIM
Icemaker not working. Found a bad Icemaker. Replaced Icemaker with Icemaker office pre ordered. Tested it, it cycled and filled with water.
“Arrived right at the time they said they would and completed the work, very respectful. Good team”
Sangay W.
Model EFMG627UTT1
Installed board from last diagnosis. Tested before I left and working great.
“Adam was very courteous and took the time to explain the issue with my appliance. He went through options for repair with us and got our unit running again. Thanks!”
Michael J.
Model GTDP490GDAWS
Dryer not working. Found a broken knob. Installed new knob and the unit is working great now.
“Nate was first class! Explain things as he went along, and resolved all of my issues efficiently. I would highly recommend working with Nate!!!”
Reed D.
