Service History 122 - Omega Force Appliance Repair

We serviced a

SAMSUNG DISHWASHER

Model DW7933LRABB/AA

Near Saint Joseph, MN 56374

Seth

Job Details: 02/03/2023

Heater error and white greasy dishes after the wash. I quoted a sump both heater and sump are NLA. She declined us searching for the part she will replace it.

We serviced a

MAYTAG REFRIGERATOR

Model RSD2000DAM

Near Saint Joseph, MN 56374

Seth

Job Details: 02/03/2023

I replaced the cold control and the fridge began to I cool instantly. The fridge is now cooling.

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2431KF1

Near Minneapolis, MN 55408

Nate

Job Details: 02/03/2023

"Not draining. Found a piece of wood and a nut in the drain pump. Cleaned that out but drain pump impeller is loose, and doesnt drain the water well. The sump motor is super loud too. Trouble circulation. Quoted for both. Customer is replacing unit. ; used 1 A00126401 (DRAIN PUMP) from stock"

We serviced a

LG REFRIGERATOR

Model LSFD2591ST/03

Near Minneapolis, MN 55419

Nate

Job Details: 02/03/2023

Has been rumbling and making a grinding sound. Service bulletin for the evaporator and replacing the controller and adjusting the fins on the fresh food evaporator. Also needs new Icemaker. 40 in fresh food and zero in freezer. Cycled Icemaker and it filled with water. Water dispenser works great. Has new water filter. Quoted for new controller (defrost and evaporator sensors). And for Icemaker. Husband and wife would rather replace than put money into it. Not fans of the in door ice maker or water dispenser. Helped them take measurements for new fridge. They were going to have maintenance replace the condenser fan but thats ok. . ; saved tckt

We serviced a

LG WASHER

Model WM3270CW

Near Edina, MN 55410

Nate

Job Details: 02/03/2023

"Replaced gasket. Ran it through test mode twice. Fills, spins, drains and agitates great. Talked about how to get it cleaner."

We serviced a

UNKNOWN GARBAGE DISP++

Model MISSING

Near Minneapolis, MN 55407

Nate

Job Details: 02/03/2023

"Replaced air switch assembly for disposal. Works great. Spent a half hour trying to get the hot and cold lines to stop leaking under the sink per the owners request, but no luck. Will need to replace the water lines, have a plumber over to do that. Please call owner to collect payment and let them know they need a plumber to fix leaks under sink as I was unable to reach them. $165.01 owed.; ordrd 1 Unknown (Air gap kit)"

Near Saint Paul, MN 55117

Nate

Job Details: 02/03/2023

Fridge on freezer side has been making a loud grinding sound. Found frost built up around fan. Theres a service bulletin by Samsung for this exact issue. Involves replacing two panels so fan doesnt get restricted and stopped up. Quoted for repair but customer would really like a new fridge.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Minneapolis, MN 55419

Delton

Job Details: 02/03/2023

Replaced motor/sump assembly. Tested and dishwasher has good pressure and is washing well. Dishwasher is working good.

We serviced a

GE REFRIGERATOR

Model PYE22PSKBSS

Near Maple Grove, MN 55369

Phillip

Job Details: 02/03/2023

The customer said the fresh food is warm and the water dispenser does not dispense water. I verified the fresh food section is in the 50s and the water does not dispense. I found the water tank is frozen and the fresh food fan does not work. The defrost drain is also plugged up. I replaced the fan and thawed out the tank with warm towels. I tried to defrost the drain but it was plugged. I pulled the fridge out in mg pad and removed the duct bill grommet. Water started to flow right away. I cleaned out the duct bill. ; used 1 WR60X26866 (EVAP FAN MOTOR (STANDARD SXS) AC) from stock

We serviced a

SAMSUNG WASHER

Model WF241ANW/XAA

Near Saint Michael, MN 55376

Matt

Job Details: 02/03/2023

"Customer complaint is, DEAD. Inspected and tested. Found the breaker was tripped. I ran washer through a quick wash cycle and it worked perfectly. Washer is testing good."

We serviced a

SAMSUNG WASHER

Model WA4M7050AW/A4

Near South Saint Paul, MN 55075

Delton

Job Details: 02/03/2023

"Found that there was as small sock stuck in the drain pump. Removed debris, tested and washer now drains and is working good.If problem continues order drain dump."

We serviced a

KITCHENAID RANGE

Model KDSS907SSS04

Near Victoria, MN 55386

Adam

Job Details: 02/03/2023

Making loud noise when using oven. Verified complaint. Found that the cooling fan was making loud noise. Called the leasing company and gave them blue book quote. They approved amount. Spoke with tenant to schedule. He would like to be added to text message update so knows when we are coming ; ordrd 1 W10810687 (MOTOR - COOLING FAN *)

We serviced a

GE DRYER

Model DCSR473EV0WW

Near Eden Prairie, MN 55346

Adam

Job Details: 02/03/2023

Unit isnt drying efficiently takes two times to dry. Checked the vent outside was getting 12 mph. So not good. Cleaned out the vents and then was getting 17 mph. Removed about 2 softball size amount of lint. Now unit is running properly

We serviced a

BOSCH COOKTOP++

Model NGM5654UC/01

Near Shoreview, MN 55126

Nate

Job Details: 02/03/2023

"The jewel on top of the cooktop came off and is no longer with the unit. No way for the indicator light to attach to the cook top now. RJ is looking up part because it says its NLA.; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF3

Near Buffalo, MN 55313

Matt

Job Details: 02/03/2023

"Customer complaint is, WHEELS ON CRISPER DRAWERS BROKEN OFF. Inspected and tested. Found the wheels are broken off the drawers and the shelfs that hold the drawers are broken. It needs 2 new drawers and 2 new shelfs. Part number for the drawers is 5304512617 and I cant find the part number for the whole shelf as one assembly. If we cant find the shelf as one assembly, we will need to order 2 of part number 5304508761 and 4 of 5304508016. If its approved and we can find the whole shelf as one assembly, we can just ship it directly to the customer for them to install. ; saved tckt"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Big Lake, MN 55309

Matt

Job Details: 02/03/2023

"Customer complaint, FRONT LOAD NOT SPINNING, TAKES FOREVER ON REG WASH. Inspected and tested. Found the drain filter was plugged. Cleaned out filter and tested. Washer is working great. Washer is now fixed."

We serviced a

WHIRLPOOL MICROWAVE

Model RM288PXV

Near Edina, MN 55436

Nate

Job Details: 02/02/2023

"Got to house, no ONE HOME. ; saved tckt , states that autho needed"

We serviced a

GE DRYER

Model DCVH640EJ0WW

Near Mound, MN 55364

Adam

Job Details: 02/02/2023

Unit wont start. Disassembled unit and found the belt was busted. Also noticed the glides where bad. Recommend and quoted customer for the front bearing kit. Customer approved repairs installed parts then reassembled unit. Also greased up the rear bearing and idler. I also cleaned out the lint. Tested unit after and its running great ; used 1 WE14M124 (BEARING ARM - DRUM TOP FRONT W/FELTS) from stock

We serviced a

SPEED QUEEN LAUNDRY CENTER++

Model LTEE5ASP173TW01

Near Albertville, MN 55301

Matt

Job Details: 02/02/2023

"Customer complaint is, WASHER NOT SPINNING OUT VERY WELL. Customer said about half the time its working, and the other half its not spinning out all the way. I removed the drain filter and found a wood stick from the swabs that they use. Cleaned out filter and ran washer through a rinse and spin empty and it worked great. I started a rinse and spin with a blanket and it worked great. I ran washer through a complete heavy duty cycle and it worked perfectly. I think the stick in the drain pump must have been the problem."

We serviced a

BOSCH RANGE

Model HGI8054UC/07

Near Saint Paul, MN 55105

Delton

Job Details: 02/02/2023

"Found that the bake igniter is open. Customer approved estimate to replace. Replaced igniter, tested and bake now ignites and oven preheated and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

The customer complaint is the freezer temp fluctuates and she gets frost on the stuff. The customer had a thermometer in the freezer and fresh food section. The freezer showed 0 and fresh food was 40. I took temps of the freezer and after I opened the door the temp was 8. I left my thermocouple in there for 20 minutes and both her thermometer and my meter read 8.5. I noticed the fridge was low in the front and the freezer door would not close quickly. I raised the front wheels a lot so this fridge leans back and the doors shut faster. I advised the customer because of the automatic defrost the temp fluctuations is normal when you are watching thermostats. I found nothing wrong with it.

We serviced a

MAYTAG WASHER

Model MAH5500BWW

Near St. Cloud, MN 56301

Seth

Job Details: 02/02/2023

"Customer complains that the washer is filling up on its own. Even after she shut off the water supply lines. The gate valves that run the water supply lines to the washer will not close and leak. The inlet valve has failed on the washer, and while I was draining water, I heard the rear main bearing was very loud. I talked to Customer, and she said it really Howells. I left her with a quote and shes going to call us at the latest by tomorrow if she wants us to order the valve at the plate the job."

We serviced a

SAMSUNG DRYER

Model DV45K6200EZ/A3

Near St. Cloud, MN 56303

Seth

Job Details: 02/02/2023

"Dryer wont spin and is very loud when it did. The support rollers are shot, the belt has popped off the idler because the bearing failed. I quoted replacement of the rollers, idler, and belt. "

We serviced a

KENMORE DISHWASHER

Model 665.13263K114

Near St. Cloud, MN 56303

Seth

Job Details: 02/02/2023

"Leaking dishwasher, the pump is super loud. I found the diverter seal was leaking actively, the diverter motor was mineral crusted. I quoted replacing the sump/pump/ and diverter. The pump is NLA but I quoted the other parts he declined the repairs."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Saint Michael, MN 55376

Matt

Job Details: 02/02/2023

"Customer complaint is, NOT SPINNING OUT THE CLOTHES. Inspected and tested. Found the drive hub was stripped out because the gearcase shaft is corroded and stripping. Needs a new gearcase and drive hub. Customer just wanted me to install the drive hub to get them through a little while, and will replace the washer when it fails again. Installed new drive hub and tested. Washer is now fixed. ; used 1 W10528947 (HUB) from stock"

We serviced a

BOSCH MICROWAVE

Model HMC87152UC/01

Near Rogers, MN 55374

Matt

Job Details: 02/02/2023

"Customer complaint is, MICROWAVE IS NOT HEATING, CUST REPLACED THE HINGES,TURN TABLE MOTOR& DOOR SWITCHES. Inspected and tested. Found the door wasnt shutting all the way. When the customer took the door apart, some tabs bent and broke. When you hold the door in, the microwave is heating. Customer is going to order the inner door plastic piece and replace it himself."

We serviced a

WHIRLPOOL DRYER STACKED++

Model WED75HEFW1

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

"No one is home for me to verify what is going on with the dryer. The only know what I had said. They are getting airflow fault code. I tested the air flow with my hair for tester and tested not good for electric dryers. I ran the dryer. Hi, hes with a thermocouple down the duck housing and a high heat the dryer gets to 190 and the low was 140. I disconnected duct on the back of the dryer and my high heat temperature now was around 178 hello was around 130. The only saved fault code was for plugged vent. Im going to advise the duct get cleaned."

We serviced a

WHIRLPOOL DRYER

Model WGD9150WW1

Near Excelsior, MN 55331

Adam

Job Details: 02/02/2023

Removed toe kick panel. To watch flame and operation. I found unit is turning on properly. Took temps and unit was heating up extremely quick then cutting out. Customer needs to vent professionally cleaned. I cleaned out the extensive amount of lint.

We serviced a

SAMSUNG REFRIGERATOR

Model RS25H5111SR/AA01

Near Minneapolis, MN 55407

Delton

Job Details: 02/02/2023

Freezer works but fresh food is warm but cold on bottom. Found that there was a 22C which is the fresh food evaporator fan error. Tested and found that it has power but not running. Bad evaporator fan. Gave estimate but customer said that Samsung would pay for it. I explained that only way that would work is that he would pay us and he would have to get reimbursed from Samsung. I send him copy of estimate (see picture) and he will contact samsung and verify that.He will call back if he wants to proceed with repair.

We serviced a

AMANA REFRIGERATOR

Model AFD2535DEB

Near Minneapolis, MN 55417

Delton

Job Details: 02/02/2023

"Ice maker mold is chipping and leaks into ice bucket and makes block of ice. Customer approved estimate. Replaced ice maker, tested and it cycled and filled. No leaks. Working good.; used 1 WPW10190965 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW1

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, PUSH START LIGHTS COME ON AND NOTHING HAPPENS. Inspected and tested. Washer has a stored locked rotor error. I tipped washer up and everything is coated in oil and rusty water stains underneath. "

We serviced a

GE RANGE

Model JGBS66EEK3ES

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, BAKE DOES NOT WORK. Inspected and tested. Found the bake ignitor has failed. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 12400035 (IGNITER) from stock"

We serviced a

BOSCH DISHWASHER

Model MISSING

Near Saint Paul, MN 55104

Nate

Job Details: 02/02/2023

Dishwasher has water flow error. Found the sump was frozen where water drains out of it. Poured some hot water in there and ran the drain pump. Now it drains great and fills with water and runs great. Customer is going to get a space heater to run near it since its cold by the dishwasher. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

GE REFRIGERATOR

Model PGCS1RKZA SS

Near Eden Prairie, MN 55346

Adam

Job Details: 02/02/2023

Customers complaint is fresh food compartment is warm. First thing I checked was the damper that is operating correctly but I found the fan in the freezer isnt working and blowing cool air up. Will need evaporator fan. Quoted customer blue book and rescheduled customer ; ordrd 1 WR60X10277 (EVAP FAN MOTOR (NON-STANDARD SXS))

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, FILLS UP AND LEAKS. Inspected and tested. Found the fill valve has failed and is constantly leaking into the washer. Installed new valve and tested. Washer is working great. Washer is now fixed. ; used 1 W11165546 (VALVE) from stock"

We serviced a

BOSCH REFRIGERATOR

Model B21CT80SNB/01

Near Eden Prairie, MN 55346

Adam

Job Details: 02/02/2023

Customers complaint noisy fan. Found the fan in the freezer section was making the noise. Removed the evap cover and was covered in frost. Ohms out the evap defrost heater that was good. Next ohms out the bimetal and it was bad. Will need sensor bimetal. Looks like its with the evaporator itself and not separate 11022640. Doesnt show any available. Please verify parts availability and schedule ; states that autho needed

We serviced a

WHIRLPOOL DRYER STACKED++

Model WED75HEFW1

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

The tenant was here at the unit. The tenant said the dryer will run for 5 min then shuts off and says the filter needs to be cleaned. They said the filter will be 100 percent clean and it still does it. With my air flow meter the air flow is poor for electric dryers. This is a electric dryer. The customer said the lint only builds up half way on the lint screen. I took temps on high with the vent connected the high heat would get up to 183. With the vent disconnected the high heat was around 171. Im going to advise the management to have the ducts cleaned. The dryer is working as it should.

We serviced a

LG DRYER

Model DLEX8100V

Near Eden Prairie, MN 55347

Adam

Job Details: 02/02/2023

Unit is dead. Verified complaint. Tested the 240 outlet that is good. Checked terminal hookup that is good. Removed control board cover and inspected the control board. All looks good. Hit the power and the relay on the control make a loud noise. Quoted customer for new control board. Customer approved order control from Sundberg and rescheduled. Also ordered the display board just in case; ordrng 1 EBR76519513 (CONTROL BOARD - MAIN ELECTRONIC PCB) and 1 EBR81137801 (Display)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Minneapolis, MN 55428

Phillip

Job Details: 02/02/2023

"The tenants were not here so I could not ask and verify the error code they get. I put into diagnostics and the first code that came up was F4E4 and that for L2 Line voltage error. I checked voltages and they are good. These units will not get 220 or 240. Testing at the terminal block Across l1 and l2 I get 217, across l1 to neutral I got 120 and across L2 to neutral I got 120. I ran the heating test and it all passed. I ran the dryer on high heat and the temp was within range, the high was 154. According to the tech sheet its a voltage issue. If the problem continues it may need a main control but thats a guess. I created s quote. F4e4 f4e3"

We serviced a

SAMSUNG RANGE

Model FTQ353IWUX/XAA

Near Minneapolis, MN 55427

Phillip

Job Details: 02/02/2023

The customer said the oven was not heating up to temp and not baking right. I advised the customer to not use a store bought thermometer. I took 6 temps. The first to never reached 350. If we gave it 10 more minutes to heat after preheat the temps got better. The average temperature was 352. I advised them to let the oven heat 10-15 minutes longer after it beeps preheated. 362340364343

We serviced a

KENMORE WASHER

Model 796.4130261

Near Minneapolis, MN 55441

Phillip

Job Details: 02/02/2023

The customer said the washer is leaking. I inspected the gasket and I found not ripped or leaks. I removed the top cover and right away saw water in the dispenser to tub hose. The dispenser to tub hose and a rip in it. Today I replaced the hose. I ran the washer and checked for leaks. I tipped the washer back and I found no leaks. I cleaned hair off the bottom of the door glass and off the gasket.

We serviced a

ELECTROLUX DRYER

Model EFMG527UTT1

Near Wayzata, MN 55391

Phillip

Job Details: 02/02/2023

The customer said the dryer lint screen pops up and into the dryer drum when its running. The duct housing is clean. Nothing is cracked or looks out of place. I checked for service bulletins and nothing for this issue. I put some foil tape on the sides so it has more friction when it goes in. I advised the customer that if it still pops out it may need a new lint screen.

We serviced a

FRIGIDAIRE MICROWAVE

Model FPBM3077RFB

Near Minneapolis, MN 55410

Delton

Job Details: 02/02/2023

"Door switch latch holder is worn out causing the door to short out switches and blow the fuse. Customer approved estimate. Replaced latch holder, microswitches and fuse. Tested and microwave is heating and working good.; used 1 5304509457 (SWITCH HOLDER), 1 MICRO2 (20 AMP FUSE), and 1 MICRO7 (3/16' MICROSWITCH) from stock"

We serviced a

SPEED QUEEN WASHER

Model AWNE82P113TW01I

Near Saint Paul, MN 55106

Nate

Job Details: 02/02/2023

Not draining. Removed a sock from the pump but pump was damaged. Installed new pump today. Drains great now.

We serviced a

SAMSUNG REFRIGERATOR

Model RF217ACBP

Near Saint Paul, MN 55119

Nate

Job Details: 02/02/2023

"Fresh food and freezer 70 degrees. Has been having issue where water pools up on bottom of fresh food. I put in test mode and in forced run, both evaporators frosted over. In forced defrost, but then compresser didnt run anymore. Put on PRO41 but it wasnt getting 120. Needs new main PCB, the PRO41 I put on and drain kit. Coming back Monday to install all. ; used 1 DA82-01415A (DRAIN KIT), and 1 PR041 (COMPRESSOR RELAY) from stock, ordrd 1 Da41-00695a (Main pcb)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NB0A

Near Minnetonka, MN 55305

Adam

Job Details: 02/02/2023

Unit wasnt draining. Vacuumed out the water. Then pulled unit out on protective equipment. Once out tested voltage to the drain pump. Was getting 120. So was getting proper voltage. Removed drain pump had some build up of debri. Cleared out the pump and reinstall. Tested unit and its works great. Tested multiple times to make sure no leaks. Reassembled and reinstalled tested one more time and its working great.

We serviced a

MAYTAG DRYER

Model MGD7100DC0

Near Plymouth, MN 55446

Phillip

Job Details: 02/02/2023

"The customer said the dryer is making a loud scraping sound and does not dry. I turned the dryer on and heard the metal on metal scraping. I took the dryer apart and found several problems. The front drum sealIs loose, one of the front rollers has fallen off and the drum is cutting into the front bulk head and cut right through it. The dryer is caked with lint and some of it is burnt,Im surprised it did not start a fire. I added pictures to document it all. It will need several parts for the repair and I will need to spend a lot of time cleaning all the lint and just cleaning the parts. I need to glue the front seal back on, replace the front bulk head. Replace all 4 rollers and the belt. Please submit for approval. I advised the customer Im not sure if Wright Hennepin will cover this. I also advised the customer that after I fix it they should not use it until the duct is cleaned . The dryer is on the second floor. Allow 2 hours. Bulk head W10673491Shaft WPW10359271Rollers WPW10314173 I need 4 Belt WPW10112954; saved tckt"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Maple Grove, MN 55369

Matt

Job Details: 02/02/2023

"Customer complaint is, NOT DRYING CLOTHES. Inspected and tested. Started dryer on a timed dry high heat cycle for 60 minutes and watched it through the entire cycle and it was heating perfectly between 205F and 125F and airflow on outside of house is 20mph. Dryer is working and testing perfectly."

We serviced a

GE MICROWAVE

Model JVM1870SK04

Near Minneapolis, MN 55436

Delton

Job Details: 02/02/2023

Power is going to transformer and sounds like magnetron is running but no heat. Shorted magnetron. Customer declined (see picture for estimate) and will purchase new Orr microwave

We serviced a

VIKING++ REF BUILT IN++

Model FDBB5363ER12

Near Minneapolis, MN 55436

Delton

Job Details: 02/02/2023

I adjusted the ice bar so that it wont slip out the holder and is secure. Ice maker now turns on/off and bar will prevent ice from overflowing. Ice maker is working good.

We serviced a

GE DISHWASHER

Model GSD2100V00BB

Near Minnetonka, MN 55305

Adam

Job Details: 02/02/2023

Unit isnt draining. Found the motor was making loud noise. Unit wouldnt really wash or drain. Vacuumed out the water and checked the motor. The motor is bad. Unit needs the motor assembly WD26X10051. Will need approval because of the amount of repair. Please schedule if they approve. Unit is an older unit. ; saved tckt

We serviced a

GE WASHER STACKED++

Model WPXH214F0WW

Near Minnetonka, MN 55343

Delton

Job Details: 02/02/2023

Not agitating or spinning but does drain. Found that door lock is bad but when i replaced that part to test it then found that motor control board is bad and not sending power to motor or advancing timer. MCU part is discontinued .

We serviced a

GE DISHWASHER

Model PDT825SSJ0SS

Near Apple Valley, MN 55124

Delton

Job Details: 02/02/2023

"Replaced control board, tested and washer starts and all functions are working good."

We serviced a

VIKING++ WALL OVEN++

Model VDOF730SS

Near Sartell, MN 56377

Seth

Job Details: 02/02/2023

I installed the new door parts and adjusted the door close. The wall oven is now fixed.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Avon, MN 56310

Seth

Job Details: 02/02/2023

I replaced the failed timer and tested it. It advanced perfectly. The dryer is now fixed.

We serviced a

KITCHENAID DISHWASHER

Model kdtm604kps0

Near Plymouth, MN 55446

Phillip

Job Details: 02/02/2023

The customer said it makes noise and seems to do something but its not washing. I started the dishwasher and it started to drain and then the wash motor comes on but it hums and started to smell and was real hot. It will need the sump assembly and the heater. The heater bushings are the original ones and they fail. Please locate the sump assembly and contact the customer with a quote. Allow 2 hours in return please. I added pics. Sump assembly W11416362Heater w1153777; O-emld tckt

We serviced a

THOR++ REFRIGERATOR

Model TBC2401DI

Near Saint Paul, MN 55115

Nate

Job Details: 02/02/2023

"Right side completely iced up. Left side had a little ice. Left side fan was broken. Replaced bad fan, steamed all ice out. Spoke with Thor tech line. Needs a new Main PCB. 31030167. DW can you please order this and call customer to schedule return visit? I will also need to return heaters and fan. Ohmed out the two heater, both are 606 ohms which is perfect. ; O-emld tckt , states that autho needed"

We serviced a

BOSCH REFRIGERATOR

Model B36CD50SNS/02

Near Shoreview, MN 55126

Nate

Job Details: 02/02/2023

"Not making ice. 20 degrees in Icemaker compartment. 39.9 in fresh food. 3.6 degrees in freezer. Put it into test mode. Has one error code of E22003322. Tray assembly error. Needs new icemaker assembly. DW I texted you, can you locate and call customer and quote them?; saved tckt"

We serviced a

GE VENT HOOD

Model PVW7301SJ1SS

Near Roseville, MN 55113

Nate

Job Details: 02/02/2023

"Vent motor hums but doesnt actually spin, and neither light comes on, although button lights up. Called GE tech support, they confirmed bad motor, and lights are supposed to receive 12vac, but theyre getting zero which is a bad transformer. Quoted for a motor and transformer, customer will talk with husband but will be replacing it with money they received for the vent from the sellers of the house they bought last month."

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050UG

Near Saint Joseph, MN 56374

Seth

Job Details: 02/01/2023

"LC error. The Catherine found the unit leaked previously, and they emptied the tray. They mentioned a white crusty discharge located in one specific place. I found the same crusty discharge while testing. As we ran it soap suds built up on the inside. The unit had been Contaminated. I cleared the contamination and watched the whole Speedwash cycle. The unit did not leak after the contamination was dealt with this dishwasher only suffered from a contamination issue."

We serviced a

KENMORE DISHWASHER

Model PLD2855RFC0

Near Mendota Heights, MN 55118

Delton

Job Details: 02/01/2023

"Found several things wrong with it. Wont power on. Power going to main board but no response, as well as customer said several cycle buttons didnt work before, LED display digits, one side was out, soap dispenser and vent leaks (see picture, needs bottom door gasket, door gasket and splash shield kitControl board 154663005; touch pad 154459903; bottom gasket 809006501; soap dispenser 5304507354; door gasket 154827601; splash shield kit 154701001; vent assembly 15423601 NLA.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model LSB6000PQ2

Near Saint Paul, MN 55102

Delton

Job Details: 02/01/2023

"Water valve is bad, not fully opening. Customer approved estimate. Replaced water valve, tested and has full flow. Washer is working good. ; used 1 285805 (VALVE) from stock"

We serviced a

LG DRYER

Model DLGX3701V

Near Plymouth, MN 55442

Phillip

Job Details: 02/01/2023

The customer said the dryer is loud and sounds like a bearing. I started the dryer and right away it was loud and sounded like aiming was in the blower. I took the whole thing apart and I found nothing. The blower was clean and the blower is not loose or broken. The rollers look good and the older was good. I put it back together and it sounds normal. I open the door and closed it then tried it 5 times. I put my jacket in the dryer and it sounds fine. The customer had a blanket for me to put in the dryer and it still sounded normal.

We serviced a

KENMORE DISHWASHER

Model 665.170234

Near Saint Paul, MN 55105

Delton

Job Details: 02/01/2023

"Found that there is very little water pressure to the dishwasher, I took off hose and ran into bucket and is a clog trickle. I showed customer and informed that they would need plumber to find out why there is no water pressure. I did quote on new soap dispenser (see picture) and she will think about it and call back if she wants to proceed.Soap dispenser WP8558129"

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Elk River, MN 55330

Matt

Job Details: 02/01/2023

"Customer complaint is, PUMP KEEPS RUNNING, Error code F9E1. Inspected and tested. Washer is continuously running the drain pump until it errors out. I reset it and it just keeps running the drain pump. I disconnected the pressure hose from the board and its still running the drain pump. The pressure sensor hose is clear, drain hose is clear and theres no water in the tub. The main board has failed. Quoted customer $452. to install board. Customer approved repairs. Installed new main board and tested. Washer is working great. Washer is now fixed."

We serviced a

LG WASHER

Model WT7300CW/01

Near Ramsey, MN 55303

Matt

Job Details: 02/01/2023

"Customer complaint is, LEAKING AND MORE SO WHEN LARGER LOAD. Inspected and tested. Found the inlet hose is leaking from were it wore a hole through from rubbing. Quoted customer $283. to install new hose. Customer approved repairs. Part on order. ; ordrd 1 5214EA3004B (Inlet hose) and 1 AGB72932407 (Nozzle)"

We serviced a

GE REFRIGERATOR

Model GSH25ISXJSS

Near St. Cloud, MN 56303

Seth

Job Details: 02/01/2023

Fridge gets too cold. The sealed system has failed. The fridge runs constant to cool the freezer this causes the freezing the the fresh food section.

We serviced a

KENMORE WASHER

Model 110. 47561602

Near Sauk Rapids, MN 56379

Seth

Job Details: 02/01/2023

"Customer is concerned the washer makes a bad noise and during the spin cycle, it chases them out of the house. Upon arrival and inspection, I found the rear main bearing has 1/8 in play. The bearing has failed. there is damage to the door boot, the spin basket, and the rear main tub. Please call and authorization. ; saved tckt"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGUS2642LF0

Near Sauk Rapids, MN 56379

Seth

Job Details: 02/01/2023

"Ui is dead and its not cooling. The main board is not sending power to the UI board, and the UI board also is bad. I left a quote but they would prefer to replace it."

We serviced a

GE REFRIGERATOR

Model PFSS5RKZCSS

Near Roseville, MN 55113

Nate

Job Details: 02/01/2023

"Refrigerator was dead. Replaced bad condenser fan, but still didnt run. Also had a bad board. Old fan shorted out the board. Replaced the board with our truck stock and now its running great. Room temp. Told them it will take 24 hours to get down to 35 and 0. ; used 1 WR55X11098 (MAIN BOARD) from stock"

We serviced a

GE REFRIGERATOR

Model PFE28KMKFES

Near Rogers, MN 55374

Matt

Job Details: 02/01/2023

"Customer complaint is, BTM OF FF SECTION FREEZING. Inspected and tested. Found the FF compartment evaporator fan has failed. Quoted customer $386. to install new fan. Customer approved repairs. Defrosted evaporator and installed new FF evaporator fan. Tested and everything is working great. Refrigerator had a software update available, so I installed it. Refrigerator is now fixed. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock"

We serviced a

LG DISHWASHER

Model LDF7774ST

Near Saint Paul, MN 55105

Delton

Job Details: 02/01/2023

"Found that the door cables broke and door falls open. Customer approved estimate. Also found that the side mounting brackets broke off and are part of the tub. Only other way is to use granite mounting kit but the cabinets are offset so it might not work (see picture) i explained to customer that i would adjust the feet of dishwasher best i could so it is held in place that way.Replaced door cables, tested and door now opens normally and does not fall down. Dishwasher is secure and does not wiggle around. Dishwasher is working good.; used 1 4933DD3001BDNS (HINGE CABLE) from stock"

We serviced a

SAMSUNG WALL OVEN++

Model NV51T5511SS/AA

Near Minnetonka, MN 55305

Phillip

Job Details: 02/01/2023

"The customer says when they try to use the oven it will spark, make noise and pop the circuit breaker. I pull the oven out and remove the top cover and found the black wire at the terminal block is completely burnt up. This is commonly from either the screws being too tight and stripped or not tight enough. I gave customer quote for a new block and power cord. I ordered the parts from Macon.DG96-00173A block DG96-00492A power cord ; ordrd 1 DG96-00173A (TERMINAL BLOCK) and 1 DG96-00492A (TERMINAL BLOCK)"

We serviced a

BOSCH DISHWASHER

Model SHEM63W55N/13

Near Saint Paul, MN 55116

Delton

Job Details: 02/01/2023

Dishwasher did not drain even after running extra cycle. When im here the dishwasher drains and is working good. I pulled off kickplate and felt cold draft so during this cold spell we had I am pretty certain that the drain line froze and that was the reason and now that its warmed up thawed and now drains. Tested other functions and dishwasher is working good.I advised that when we have cold spell again to pull off kick plate and leave doors open and have small fan to circulate air. Dishwasher is working good.

We serviced a

GE WASHER

Model GTW460ASJ7WW

Near Clear Lake, MN 55319

Seth

Job Details: 02/01/2023

"Loud in during agitate and spin. Failed gear box, bad belt, and it needs a software update. I quoted but their warranty company declined repairs."

We serviced a

WHIRLPOOL WASHER

Model LXR7244JT1

Near Maplewood, MN 55117

Nate

Job Details: 02/01/2023

"Not draining. Found a bad lid switch. Replaced the switch, put it on a rinse and spin. It filled, agitated, and spun and drained great. Everything works well now. Used lid switch from truck stock. ; used 1 3949247V (LID SWITCH) from stock"

We serviced a

KITCHENAID WALL OVEN++

Model KEBC278KSS0

Near Minneapolis, MN 55426

Phillip

Job Details: 02/01/2023

"Several of the buttons on the panel do not respond. we will contact to reschedule once I get the parts back FROM THE REMANUFACTURER. ; saved tckt , states that autho needed"

We serviced a

MAYTAG LAUNDRY CENTER++

Model MLG200AWW

Near Victoria, MN 55386

Adam

Job Details: 02/01/2023

Unit wasnt spinning. Removed the front of the unit to watch it. Found that the motor would run for a little bit then randomly shut down. Tried on all cycles. Unit will need the motor and control they are sold together for this common problem. Quoted customer. With how expensive it is they are going to get a new unit

We serviced a

MAYTAG WASHER

Model LAT4914AAE

Near Minneapolis, MN 55426

Phillip

Job Details: 02/01/2023

The washer walks and then shakes. The washer is on a uneven cement floor. As it shakes it was down the slope of the floor. The damper pads look good and the washer is not leaking water. I advised the customer to clean the bottom of the feet and put some vibration pads under all 4 feet on the washer. If that does not fix the problem then we can try the damper pads and new belts. I created a estimate.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Minneapolis, MN 55419

Delton

Job Details: 02/01/2023

Found that motor is bad and is barely running so not enough pressure to upper rack. All other functions are working good.; ordrd 1 W11025157 (Motor/sump assembly)

We serviced a

MAYTAG DRYER

Model MDG5500AWW

Near Victoria, MN 55386

Adam

Job Details: 02/01/2023

Customers complaint is not heating. Verified complaint tested unit was getting igniter to heat up and light gas. After five minutes or so the coils fail and stop heating. Quoted customer to replace coils. Customer approved repair. Installed parts then reassembled unit. Tested multiple times to make sure everything is running correctly. Checked air flow was getting 16 mph. Let customer know they have a crinkle vent hook up and showed customer the kink. Let customer know they make short 90degree angle venting and thought would help a lot; used 1 5303931775 (GAS COILS - SECONDARY & BOOSTER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Saint Paul, MN 55102

Nate

Job Details: 02/01/2023

"Replaced Icemaker that doesnt do anything unless forced. Cycled it, cycled perfectly and dispensed water."

We serviced a

KENMORE MICROWAVE

Model 665.6868289

Near Maple Grove, MN 55369

Matt

Job Details: 02/01/2023

"Customer complaint is, MADE A ROARING NOISE. Inspected and tested. Found the magnetron has failed. Microwave is almost 25 years old and the plastic is brittle and breaking."

We serviced a

SAMSUNG WASHER

Model WF45N5300AV/US

Near Clearwater, MN 55320

Seth

Job Details: 02/01/2023

"Leaking. There was no spring in the front bellows, and the rear main bearing was shot. The inside of the washer was rusty and it has multiple leaking parts. He will replace the washer repair exceeds the value of the washer."

We serviced a

GE REFRIGERATOR

Model GSL25JFXJLB

Near Minneapolis, MN 55446

Matt

Job Details: 02/01/2023

"Customer complaint is, NOT COOLING FREEZER AND FRESH BOTH ARE NOT WORKING. Inspected and tested. Both compartments are room temperature. Fans are running, but not the compressor. I put a new start relay on the compressor with my jumper cord and the compressor is just humming. The compressor has failed. ."

We serviced a

SAMSUNG DISHWASHER

Model DW80H9970US

Near Annandale, MN 55302

Seth

Job Details: 02/01/2023

"Customer has three main complaints. First it leaks and its loud when it runs, second do use her in her face does not respond, third, the water, while unit is falling apart, and can be lifted off no longer snaps in place. I could not find the right parts I could not find the chef collection waterwall. we would need the water wall complete both the inside the pump, and all that transition, a user interface, and the inside spray wall assembly as its falling apart and doesnt clip it anymore. ; saved tckt"

We serviced a

GE MICROWAVE

Model PSB1001NSS01

Near Victoria, MN 55386

Adam

Job Details: 02/01/2023

Installed relay board WB27X32849 from last diagnosis. Now unit isnt running automatically. Tested unit and its still not heating. Found the magnetron is bad also customer had one from the last company that was there install the factory part then tested. Unit is now working great and heating properly. Reassembled unit and reinstalled into the wall. Tested again and everything is working properly WB26X32629 magnetron; used 1 WB27X32849 (Relay board) from stock

We serviced a

UNKNOWN RANGE

Model UPN90FVGG/B

Near Minneapolis, MN 55436

Phillip

Job Details: 02/01/2023

"The customer told me the broil does not light, the bake will start but does not maintain good temp, the burner flames are high and they cannot simmer. After checking the range over and talking to techline I would like a new natural gas regulator and the broil pan assembly. The little motor on the right side of the oven continues to click. Im not sure why. That motor may be bad and that should also should be ordered. When I go back I will check gas pressure. I will need 2 hours again. I did not quote anything for price. ; O-emld tckt , states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28K9070SR/AA

Near Waconia, MN 55387

Adam

Job Details: 02/01/2023

"Unit isnt cooling. The freezer just got warmer over a couple days. Started with soft ice cream now room temp. Checked for error codes and nothing would pop up. Im he fridge is getting warmer also. Its at 50 degrees now and the flex coil is room temp. Removed the panel over the control to look at the inverter board to see if the light is reading good which it is. Its solid red which mean it thinks the compressor is operating correctly. The compressor is louder then normal sounds like a small diesel engine. Found that all the fans and mechanics are operating correctly. Tried to force cool and still had no cool issue in the freezer the compressor did get a little louder also. Unit has a sealed system issue. Either with a leak, restriction or a bad compressor. Will need sealed system diagnostic and work"

We serviced a

KENMORE REFRIGERATOR

Model 106.5117333

Near Savage, MN 55378

Delton

Job Details: 02/01/2023

Found that valve had slight leak. Replaced valve and ice maker. Tested and ice maker cycles and fills. Refrigerator is working good.

We serviced a

WHIRLPOOL WASHER

Model LSR7233EQ0

Near Eden Prairie, MN 55347

Adam

Job Details: 02/01/2023

Unit was dead. Verified complaint. Found that the outlet is a GFI and was tripped. Reset the GFI and tested washer on all cycles and its working properly without any issues. Let customer manufacture says dont have them hooked up to a GFI. Let customer to keep a eye one it and see what they have plugged in on the same outlet and if there is a certain setting that it trips on. If it does get photos of what setting and where it stopped. If it continues to happen might be an electrical issue

We serviced a

KENMORE REFRIGERATOR

Model 253.7882301

Near Saint Paul, MN 55104

Nate

Job Details: 02/01/2023

Fresh food warm. Found a dead evaporator motor. Quoted for new one and a tube to slide over the water dispenser to the ice maker.l. ; ordrd 1 242077701 (Evaporator motor)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Maple Grove, MN 55311

Matt

Job Details: 02/01/2023

"Customer complaint is, DOES NOT SPIN OUT ENOUGH. Inspected and tested. Found the basket drive hub was stripped out because the gearcase shaft is corroded and stripped. Needs a new gearcase and drive hub. to install new gearcase. Customer declined repairs and is going to replace the washer."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Saint Michael, MN 55376

Matt

Job Details: 02/01/2023

"Customer complaint is, LIGHT BULB UNDERNEATH THE MICROWAVE BURNT OUT AND NOW IT doesnt shut off. Inspected and tested. Found theres 120V to the bulb at all times. Needs a new board, part number W11552018. Quoted customer $357. to install new board. Customer declined repairs."

We serviced a

WHIRLPOOL DRYER

Model WGD85HEFC1

Near Eden Prairie, MN 55347

Adam

Job Details: 02/01/2023

"Unit was making louder then normal noise when running. Verified complaint then disassembled unit. Once disassembled found that the back rollers had failed quoted customer to install the dryer repair kit which includes belt all rollers and idler. He approved repairs. Installed parts then reassembled unit. Once all back together tested unit. Unit sounds a lot better and just has the normal dryer noise. Installed 4392067; used 1 4392067 (DRUM ROLLERS(2),BELT (DRUM),&IDLER PULLEY) from stock"

We serviced a

AMANA WASHER

Model NAV8800AWW

Near Minneapolis, MN 55430

Phillip

Job Details: 02/01/2023

"The customer said the washer is leaking. I removed the lower panel and right away I could see water all over the bottom. I started the washer and when it started to wash water was leaking from the seal. The idler pulley is stuck and the belt is starting to burn. It will need the belt, idler and seal kit. The seal kit is no longer available. I gave the customer a quote."

We serviced a

MAYTAG DRYER

Model MDE4806AYW

Near Minneapolis, MN 55421

Phillip

Job Details: 02/01/2023

"The customer said the dryer makes noise but does not tumble the clothes. I started the dryer and it makes a noise but its not spinning. I tried to spin the drum by hand it barely turns. I took the front off, I found the belt was not broken and nothing stuck in the blower. I found the idler is stuck and the motor belt pulley is sheared off the motor. I gave the customer a quote. At this time the customer declined the repair. I created a estimate. Drive motor WP2200376Blower 56000Belt WP40111201Idler WP37001287"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2612LS4

Near Shakopee, MN 55379

Adam

Job Details: 02/01/2023

Installed new valve from last diagnosis. Reassembled back then tested unit. Unit is now filling with ice maker with water. ; used 1 242252702 (I/M VALVE - FILL VALVE 1 COIL) from stock

We serviced a

WHIRLPOOL WASHER COIN OP++

Model CHW9160GW1

Near Minneapolis, MN 55414

Nate

Job Details: 02/01/2023

"Washer says F27 and out of order. Cant get it into service mode. RJ I need help on this one. Its an error for either a pinched water pressure line, which isnt kinked, or leaking water valves (they are not), or the tub full of water (which its not). Took out filter and cleaned it, made sure no obstructions in drain line or filter or pump. Unplugged, just continually says out of order. Should probably quote them for a new main PCB and water pressure sensor, but want to run this by you first. ; saved tckt , states that autho needed"

We serviced a

MAYTAG WASHER STACKED++

Model MHW5630HW0

Near Minneapolis, MN 55406

Nate

Job Details: 02/01/2023

"Replaced bad main PCB, it ran for 20 seconds and then when the drain pump was about to start it killed the board. Quoted point person for new board and pump. Attached quote. He will talk with boss and get back to us."