We serviced a
LG WASHER
Model WT5075CW
Near Rogers, MN 55374
Matt
Job Details: 04/04/2023
"Customer complaint is, UE ERROR CODE AND ITS NOT GETTING OFF BALANCE. Inspected and tested. Ran washer through service diagnostics and everything worked perfectly. I had customer put a load of clothes in washer and started a speed wash and watched it through the first rinse and spin and it gave the UE randomly when it was spinning perfectly without shaking. I never saw it shake or get off balance. Im not exactly sure whats going on, but looking on appliantology it looks like it probably needs a new board or rotor or possibly both. Customer is just going to replace the washer."
We serviced a
KENMORE DISHWASHER
Model 66513403N411
Near Chaska, MN 55318
Adam
Job Details: 04/04/2023
Unit isnt draining customer said he cleaned out the filter and then this happened. Drain pump was louder then normal and wouldnt drain. Removed the drain pump and found two pieces of glass. Reassembled unit and tested unit is working properly now. Quoted customer blue book for drain pump. So they know how much it will be if it fails. Added photo of estimate.
We serviced a
KENMORE DRYER
Model 11062102311
Near Rogers, MN 55374
Matt
Job Details: 04/04/2023
"Customer complaint is, WONT DRY A LARGE LOAD. Customer said the drum doesnt turn on larger loads. Disassembled dryer and found one of the rollers was seized up, the belt was cracking and the motor pulley is wore down. install new rebuild kit and motor pulley. Customer approved repairs. Installed new rebuild kit, motor pulley and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed. ; used 1 4392065 (REBUILD KIT) from stock, pckd up 1 WP8066184 (Pulley)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Chaska, MN 55318
Adam
Job Details: 04/04/2023
"Unit isnt heating. Verified complaint unit isnt heating. Unit is making loud noises then normal noise when tumbling also. Disassembled unit and tested heating element. Element itself is bad. Also the idler is bad and the belt is cutting into the idler. The front to rollers are bad also and are going to fail in the near future. Last is the drum itself is cracked. . DE634A idler 4581EL2002h rollerDC97-14486AG heater truck stock one $DC97-14849P drum; snapped 3 QuickPics, states that autho needed"
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Roseville, MN 55113
Nate
Job Details: 04/04/2023
The main PCB got smoked. Multiple parts on board are melted. Happened a minute after they started the oven. Quoted for new main PCB. Coming back Monday to install. ; ordrd 1 WP74005747 (Main pcb)
We serviced a
UNKNOWN REFRIGERATOR
Model WRF540CWHZ02
Near Rogers, MN 55374
Phillip
Job Details: 04/04/2023
Water is leaking from the ice maker. I verified water leaks from the ice maker into the ice bin. I removed the ice maker and found the coating is coming off. I gave the customer a quote for the repair. I replaced the ice maker and it filled with water. I advised to dump out the first batch of ice. ; used 1 W10884390 (ICEMAKER) from stock
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24DCTX6
Near Shakopee, MN 55379
Delton
Job Details: 04/04/2023
Dug into again and finally found an issue. There was a small burn on the stator and hull sensor that I finally found. Weird thing is the the motor sttill ran and wasnt until I was going to swap everything from lower drawer to upper drawer and started taking off stator and found the burn mark and shorted out the board.Ordering hull sensor and stator. I informed customer that we would still only charge the estimate that was given of $871.48.Ordering part and rescheduling.; ordrd 1 522088 (Stator) and 1 528785P (Hull sensor)
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Saint Paul, MN 55104
Nate
Job Details: 04/04/2023
"Noise complaint on dryer. Vacuumed out all the lint. Cleaned bulkhead. Replaced support rollers and oiled them and the idler pully. Replaced a bad belt. Runs and heats great now. Called owner and lm asking him to call back to pay for repair. ; used 1 661570V (BELT), and 1 349241T () from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32L19AS
Near Waconia, MN 55387
Adam
Job Details: 04/04/2023
Unit wont start will do a quick flash of lights but wont start. Removed the board to get to the door switches. Found the bottom door switch was stuck. Replaced switch then reassembled unit. Tested multiple times and working great; used 1 MICRO8 (1/4' MICROSWITCH) from stock
We serviced a
SAMSUNG MICROWAVE
Model MC17J8000CS
Near Minneapolis, MN 55409
Nate
Job Details: 04/04/2023
"Microwave buzzes loud, trips the breaker, and doesnt heat. Quoted for new magnetron and capacitor. Needs the .86 cap, the .91 . Magnetron part number is in the attached quote. Convection microwave set up higher. "
We serviced a
KENMORE WASHER
Model 110.2690269
Near Minneapolis, MN 55436
Nate
Job Details: 04/04/2023
"Ordered a new transmission, clutch, coupling, and motor. Transmission is locking up, wearing down the coupling. No charge when we install new coupling. Also ordered motor in case old motor has issues, but all hots smells coming from transmission today when I tested it. ; ordrd 1 3360629 (Gearcase)"
We serviced a
VIKING++ REF BUILT IN++
Model VCSB423DSS
Near Saint Paul, MN 55102
Delton
Job Details: 04/04/2023
"Customer has ordered water valves and ice maker. I replaced those parts, tested and water now dispenses much faster and ice maker cycles and fills. Refrigerator water and ice are working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSRIAA REV02
Near Big Lake, MN 55309
Seth
Job Details: 04/04/2023
"Loud fan, ice maker failure, and water under the drawer. I quoted repair they declined repair."
We serviced a
SPEED QUEEN WASHER
Model AWN63RSN116TW01
Near St. Cloud, MN 56303
Seth
Job Details: 04/04/2023
"I worked with Nick at Tech support. We verified leveling, load type, and did a spin test. Spring. - 37575x6 on order; schdld next appmnt for 4/11 TUE !"
We serviced a
GE RANGE
Model JB735SP1SS
Near Coon Rapids, MN 55433
Matt
Job Details: 04/04/2023
"Customer complaint is, THE UPPER RIGHT FRONT INNER BURNER IS NOT TURNING ON. Inspected and tested. Found the front right burner is fried. Installed new element part number WB30T10130 supplied by warranty company and tested. Burner is working great. Range is now fixed. This was the only part that the customer had."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Andover, MN 55304
Matt
Job Details: 04/04/2023
"Customer complaint is, DRIPPING FROM ICEMAKER, COOLING ISSUE. ICE CREAM IS LIQUID. Customer said he power cycled it and now its working. Inspected and tested. FF compartment temperature was 37F and freezer was 2F. Fans are all working, thermistors tested good. Refrigerator is working normal. Ive seen at least 4 or 5 of these Whirlpool refrigerators that have had this issue that after power cycling it works perfectly. I would say if it does it again, we will need to replace the power supply board part number W10830278 and the main control board part number W10843055."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near North Saint Paul, MN 55109
Delton
Job Details: 04/04/2023
"Replaced fill tube and old one was frozen so it wouldnt fill. Also replaced ice maker, tray was warped. Tested and ice maker cycles. Refrigerator is working good."
We serviced a
GE REFRIGERATOR
Model CFE28TP2MDS1
Near Woodbury, MN 55129
Delton
Job Details: 04/04/2023
"Replaced control board, tested and freezer defrost heater turned on. Refrigerator is cooling and working good."
We serviced a
AMANA RANGE
Model ACS7270AS
Near Inver Grove Heights, MN 55077
Delton
Job Details: 04/04/2023
"When i got here the door was locked shut. Was able to get the lock to unlatch but was making grinding sound. Oven works normally with bake now but not cleaning cycle."
We serviced a
GE REFRIGERATOR
Model GYE22KMHHES
Near Zimmerman, MN 55398
Matt
Job Details: 04/04/2023
"Customer complaint is, MAKES A SOUND INSIDE. Inspected and tested. FF fan is loud. I disassembled FF evaporator panel and theres black mold all over the panel and walls and the foam is water logged. Parts on order. ; ordrd 1 WR17X27084 (FF evaporator cover) and 1 WR60X26866 (FF evaporator fan) and 1 WR17X22149 (Air duct tower)"
We serviced a
ASKO++ DRYER STACKED++
Model T208V.W.U
Near Otsego, MN 55330
Matt
Job Details: 04/04/2023
"Customer complaint is, unit makes loud whirring noises. Inspected and tested. The only noise I here is from vibration. You can get it to go away by moving the dryer. Customer is going to adjust dryer."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AW1
Near Sartell, MN 56377
Seth
Job Details: 04/04/2023
Filter reset didn;t work for the customer. I educated them on how to use the display buttons. The fridge is working as designed.
We serviced a
WHIRLPOOL WALL OVEN++
Model W0S51EC0AB01
Near Avon, MN 56310
Seth
Job Details: 04/04/2023
Wall oven has no power. Blown thermal fuse by the control board was replaced. I tested it its not working as designed.; used 1 WPW10545255 (THERMAL FUSE) from stock
We serviced a
LG WASHER
Model WT7800CW
Near Minnetrista, MN 55375
Adam
Job Details: 04/04/2023
"Unit making noise during spin and banging. There is two issues going. The suspension rods and shocks are bad. Causing it to bang. Also the rotor had a magnet damaged. Replaced the rotor and still having a noise when spinning from hand. Found the gear case is damage and making noise. Will need gear case clutch assembly. Shocks and suspension rods. Shocks are separate AEN74532609 clutch gear case assembly ; snapped 2 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Albertville, MN 55301
Phil
Job Details: 04/04/2023
"no cool per phil test. THIS IS A TEST FOR DIAGNOSTICS. F01 ERROR CODE, THIS IS THE NOTES FORM THE TECH BOX."
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958XEW6
Near Minneapolis, MN 55422
Nate
Job Details: 04/04/2023
"Fridge off when I got here, but evaporator frosted over in a ton of ice. Couldnt get defrost to come on in forced defrost. Replaced bad main board and bi metal. Defrosts great now. Told customer 24 hours to get to temp. Was room temperature when I got here. ; used 1 WPW10503278G (JAZZ BOARD), and 1 WP10442411 (DEFROST BIMETAL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Saint Michael, MN 55376
Phillip
Job Details: 04/04/2023
The customer said the dishwasher does not clean the dishes. I started the dishwasher and waited for the motor to come on. The wash pump just hums. I pulled the wash motor out and then took it apart to inspect it. There was nothing stuck in the pump. I cleaned the shaft and put some grease on the bottom of the motor shaft. I put the motor back in and put it back together. I reset the control and ran the dishwasher. Now it fills and washes. Its working good for now. I advised the customer to use it and if it happens again it will need a new motor W1161232.
We serviced a
MAYTAG DRYER
Model MEDB765FE0
Near Saint Michael, MN 55376
Phillip
Job Details: 04/04/2023
The customer said the dryer does not heat. I verified the dryer does not heat. I tested the outlet and I was not getting 240. One side only had 57 volts. I reset the breaker a couple times and now the outlet gets 240. The dryer is heating like it should.
We serviced a
KENMORE WASHER
Model 110.2690269
Near Minneapolis, MN 55436
Nate
Job Details: 04/04/2023
"Ordered a new transmission, clutch, coupling, and motor. Transmission is locking up, wearing down the coupling. No charge when we install new coupling. Also ordered motor in case old motor has issues, but all hots smells coming from transmission today when I tested it. ; ordrd 1 3360629 (Gearcase)"
We serviced a
GE REFRIGERATOR
Model GTS21SCXASS
Near Otsego, MN 55301
Phillip
Job Details: 04/04/2023
The customer said the fridge is leaking. I pulled the fridge out and found the water supply line is leaking where it hooks up at the valve. I advised the customer the line is not covered. The customer paid for the line. I replaced the water supply line. No more leaks. ; used 1 HOSE4 (48366 6' ICEMAKER HOSE) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF217ACRS/XAA
Near Eden Prairie, MN 55346
Adam
Job Details: 04/04/2023
Fresh food section to warm. Verified complaint. Noticed the evap fan not running customer stated the evap fan was making some noise then it stopped working. Tried to remove the evap cover but was frozen in. Turned defrost mode on and test with an amp reading to make sure it was working properly. It was. Steamed out ice then got evap cover out. The top had a ice build up around the fan. Removed the ice then tested fan. The fan is working properly. Next tested sensors and they are working properly. After steaming I notice the defrost drain was plugged. Steamed out and cleared the defrost drain. Someone once before installed the defrost drain kit. Reassembled unit its working properly.
We serviced a
LG REFRIGERATOR
Model LFXS28968S/00
Near Minneapolis, MN 55421
Nate
Job Details: 04/04/2023
"Fresh food section is 72. Freezer 72. No frost on evaporator. Compressor running, drawing .60 amps on black wire to compressor. Condenser line is cool. Please submit this to ANT for sealed system work. Also, Icemaker is cracked and leaks water. Will need new Icemaker as well. ; O-emld tckt"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US
Near Chanhassen, MN 55317
Adam
Job Details: 04/04/2023
"Customers, complaint unit not draining and making loud noise. Verified complaint drain is making loud noise. Removed drain pump and found two pieces of pistachio shell. Removed pistachio shells, then reassembled unit. Tested multiple times with unit out to check for leaks. Everything is testing good without any leaks."
We serviced a
GE COOKTOP++
Model JGP940SEK2SS
Near Chanhassen, MN 55317
Adam
Job Details: 04/04/2023
Customer spilled some water and was continuously clicking trying to ignite. Customer hit break and turned off for 24 hours and then turned back on and seams fine. On arrival everything is looking great. Tested multiple times. One of the knobs is bad.
We serviced a
LG WASHER
Model WT5075CW
Near Rogers, MN 55374
Matt
Job Details: 04/04/2023
"Customer complaint is, UE ERROR CODE AND ITS NOT GETTING OFF BALANCE. Inspected and tested. Ran washer through service diagnostics and everything worked perfectly. I had customer put a load of clothes in washer and started a speed wash and watched it through the first rinse and spin and it gave the UE randomly when it was spinning perfectly without shaking. I never saw it shake or get off balance. Im not exactly sure whats going on, but looking on appliantology it looks like it probably needs a new board or rotor or possibly both. Customer is just going to replace the washer."
We serviced a
KENMORE DISHWASHER
Model 66513403N411
Near Chaska, MN 55318
Adam
Job Details: 04/04/2023
Unit isnt draining customer said he cleaned out the filter and then this happened. Drain pump was louder then normal and wouldnt drain. Removed the drain pump and found two pieces of glass. Reassembled unit and tested unit is working properly now. Quoted customer blue book for drain pump. So they know how much it will be if it fails. Added photo of estimate.
We serviced a
KENMORE DRYER
Model 11062102311
Near Rogers, MN 55374
Matt
Job Details: 04/04/2023
"Customer complaint is, WONT DRY A LARGE LOAD. Customer said the drum doesnt turn on larger loads. Disassembled dryer and found one of the rollers was seized up, the belt was cracking and the motor pulley is wore down. install new rebuild kit and motor pulley. Customer approved repairs. Installed new rebuild kit, motor pulley and vacuumed out inside of dryer. Tested and dryer is working great. Dryer is now fixed. ; used 1 4392065 (REBUILD KIT) from stock, pckd up 1 WP8066184 (Pulley)"
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Chaska, MN 55318
Adam
Job Details: 04/04/2023
"Unit isnt heating. Verified complaint unit isnt heating. Unit is making loud noises then normal noise when tumbling also. Disassembled unit and tested heating element. Element itself is bad. Also the idler is bad and the belt is cutting into the idler. The front to rollers are bad also and are going to fail in the near future. Last is the drum itself is cracked. . DE634A idler 4581EL2002h rollerDC97-14486AG heater truck stock one $DC97-14849P drum; snapped 3 QuickPics, states that autho needed"
We serviced a
JENN-AIR RANGE
Model JES9860AAB
Near Roseville, MN 55113
Nate
Job Details: 04/04/2023
The main PCB got smoked. Multiple parts on board are melted. Happened a minute after they started the oven. Quoted for new main PCB. Coming back Monday to install. ; ordrd 1 WP74005747 (Main pcb)
We serviced a
UNKNOWN REFRIGERATOR
Model WRF540CWHZ02
Near Rogers, MN 55374
Phillip
Job Details: 04/04/2023
Water is leaking from the ice maker. I verified water leaks from the ice maker into the ice bin. I removed the ice maker and found the coating is coming off. I gave the customer a quote for the repair. I replaced the ice maker and it filled with water. I advised to dump out the first batch of ice. ; used 1 W10884390 (ICEMAKER) from stock
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24DCTX6
Near Shakopee, MN 55379
Delton
Job Details: 04/04/2023
Dug into again and finally found an issue. There was a small burn on the stator and hull sensor that I finally found. Weird thing is the the motor sttill ran and wasnt until I was going to swap everything from lower drawer to upper drawer and started taking off stator and found the burn mark and shorted out the board.Ordering hull sensor and stator. I informed customer that we would still only charge the estimate that was given of $871.48.Ordering part and rescheduling.; ordrd 1 522088 (Stator) and 1 528785P (Hull sensor)
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Saint Paul, MN 55104
Nate
Job Details: 04/04/2023
"Noise complaint on dryer. Vacuumed out all the lint. Cleaned bulkhead. Replaced support rollers and oiled them and the idler pully. Replaced a bad belt. Runs and heats great now. Called owner and lm asking him to call back to pay for repair. ; used 1 661570V (BELT), and 1 349241T () from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32L19AS
Near Waconia, MN 55387
Adam
Job Details: 04/04/2023
Unit wont start will do a quick flash of lights but wont start. Removed the board to get to the door switches. Found the bottom door switch was stuck. Replaced switch then reassembled unit. Tested multiple times and working great; used 1 MICRO8 (1/4' MICROSWITCH) from stock
We serviced a
SAMSUNG MICROWAVE
Model MC17J8000CS
Near Minneapolis, MN 55409
Nate
Job Details: 04/04/2023
"Microwave buzzes loud, trips the breaker, and doesnt heat. Quoted for new magnetron and capacitor. Needs the .86 cap, the .91 . Magnetron part number is in the attached quote. Convection microwave set up higher. "
We serviced a
KENMORE WASHER
Model 110.2690269
Near Minneapolis, MN 55436
Nate
Job Details: 04/04/2023
"Ordered a new transmission, clutch, coupling, and motor. Transmission is locking up, wearing down the coupling. No charge when we install new coupling. Also ordered motor in case old motor has issues, but all hots smells coming from transmission today when I tested it. ; ordrd 1 3360629 (Gearcase)"
We serviced a
VIKING++ REF BUILT IN++
Model VCSB423DSS
Near Saint Paul, MN 55102
Delton
Job Details: 04/04/2023
"Customer has ordered water valves and ice maker. I replaced those parts, tested and water now dispenses much faster and ice maker cycles and fills. Refrigerator water and ice are working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSRIAA REV02
Near Big Lake, MN 55309
Seth
Job Details: 04/04/2023
"Loud fan, ice maker failure, and water under the drawer. I quoted repair they declined repair."
We serviced a
SPEED QUEEN WASHER
Model AWN63RSN116TW01
Near St. Cloud, MN 56303
Seth
Job Details: 04/04/2023
"I worked with Nick at Tech support. We verified leveling, load type, and did a spin test. Spring. - 37575x6 on order; schdld next appmnt for 4/11 TUE !"
We serviced a
GE RANGE
Model JB735SP1SS
Near Coon Rapids, MN 55433
Matt
Job Details: 04/04/2023
"Customer complaint is, THE UPPER RIGHT FRONT INNER BURNER IS NOT TURNING ON. Inspected and tested. Found the front right burner is fried. Installed new element part number WB30T10130 supplied by warranty company and tested. Burner is working great. Range is now fixed. This was the only part that the customer had."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Andover, MN 55304
Matt
Job Details: 04/04/2023
"Customer complaint is, DRIPPING FROM ICEMAKER, COOLING ISSUE. ICE CREAM IS LIQUID. Customer said he power cycled it and now its working. Inspected and tested. FF compartment temperature was 37F and freezer was 2F. Fans are all working, thermistors tested good. Refrigerator is working normal. Ive seen at least 4 or 5 of these Whirlpool refrigerators that have had this issue that after power cycling it works perfectly. I would say if it does it again, we will need to replace the power supply board part number W10830278 and the main control board part number W10843055."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near North Saint Paul, MN 55109
Delton
Job Details: 04/04/2023
"Replaced fill tube and old one was frozen so it wouldnt fill. Also replaced ice maker, tray was warped. Tested and ice maker cycles. Refrigerator is working good."
We serviced a
GE REFRIGERATOR
Model CFE28TP2MDS1
Near Woodbury, MN 55129
Delton
Job Details: 04/04/2023
"Replaced control board, tested and freezer defrost heater turned on. Refrigerator is cooling and working good."
We serviced a
AMANA RANGE
Model ACS7270AS
Near Inver Grove Heights, MN 55077
Delton
Job Details: 04/04/2023
"When i got here the door was locked shut. Was able to get the lock to unlatch but was making grinding sound. Oven works normally with bake now but not cleaning cycle."
We serviced a
GE REFRIGERATOR
Model GYE22KMHHES
Near Zimmerman, MN 55398
Matt
Job Details: 04/04/2023
"Customer complaint is, MAKES A SOUND INSIDE. Inspected and tested. FF fan is loud. I disassembled FF evaporator panel and theres black mold all over the panel and walls and the foam is water logged. Parts on order. ; ordrd 1 WR17X27084 (FF evaporator cover) and 1 WR60X26866 (FF evaporator fan) and 1 WR17X22149 (Air duct tower)"
We serviced a
ASKO++ DRYER STACKED++
Model T208V.W.U
Near Otsego, MN 55330
Matt
Job Details: 04/04/2023
"Customer complaint is, unit makes loud whirring noises. Inspected and tested. The only noise I here is from vibration. You can get it to go away by moving the dryer. Customer is going to adjust dryer."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AW1
Near Sartell, MN 56377
Seth
Job Details: 04/04/2023
Filter reset didn;t work for the customer. I educated them on how to use the display buttons. The fridge is working as designed.
We serviced a
WHIRLPOOL WALL OVEN++
Model W0S51EC0AB01
Near Avon, MN 56310
Seth
Job Details: 04/04/2023
Wall oven has no power. Blown thermal fuse by the control board was replaced. I tested it its not working as designed.; used 1 WPW10545255 (THERMAL FUSE) from stock
We serviced a
LG WASHER
Model WT7800CW
Near Minnetrista, MN 55375
Adam
Job Details: 04/04/2023
"Unit making noise during spin and banging. There is two issues going. The suspension rods and shocks are bad. Causing it to bang. Also the rotor had a magnet damaged. Replaced the rotor and still having a noise when spinning from hand. Found the gear case is damage and making noise. Will need gear case clutch assembly. Shocks and suspension rods. Shocks are separate AEN74532609 clutch gear case assembly ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Minneapolis, MN 55422
Nate
Job Details: 04/03/2023
"Leaking bad from a big tear in the Diverter seal. Replaced the Diverter, no leaks now. ; used 1 WD19X25278 (DIVERTER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRS19KKWH02
Near Waconia, MN 55387
Adam
Job Details: 04/03/2023
"Customers complaint is refrigerator not cooling. Unit is in the garage and I unplugged. Plug the refrigerator in and noticed all the fans and everything working properly besides the compressor. Found out the relay on the compressor is bad. Ohmed out compressor and tested good. Replaced with truck stock relay, then tested unit. Unit is now working properly.; used 1 PRO41 (S) from stock"
We serviced a
FISHER PAYKEL++ WASHER
Model WA37T26GW2
Near Apple Valley, MN 55124
Delton
Job Details: 04/03/2023
Found that pump was not turning when i got here. I kick started the pump and it started draining. Ordering new drain pump kit and rescheduling.; ordrd 1 479595 (Drain pump kit)
We serviced a
MAYTAG DRYER
Model MGDB850WQ0
Near Eagan, MN 55122
Delton
Job Details: 04/03/2023
"Found that thermal fuse is open and cut power to heater. Thermisor was out of range so heater was running hotter than a actual. Replaced parts, tested and dryer is cycling heat normally. Dryer is working good.; used 1 WP3390719 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"
We serviced a
BOSCH DISHWASHER
Model SHP65T52UC/07
Near Excelsior, MN 55331
Adam
Job Details: 04/03/2023
Unit giving E15 code. Verified complaint. Plugged unit in and right way got the code. Removed dishwasher from under the counter. Looked at the pan and was full of water. Removed water then started cycle unit had a slow drip from the water valve. Added photo. Quoted blue book then replaced valve. Once valve replaced tested unit multiple times and no leaks. Reinstalled unit then tested again. Unit is working great. ; used 1 00628334 (VALVE) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near St. Cloud, MN 56301
Seth
Job Details: 04/03/2023
"The customers complaint is the dishwasher. Top rack is broken, it wont drain, and it leaves residue on dishes. Upon arrival and inspection, I found a blockage in the ultralong drain hose that was not installed correctly. I cleared this blockage and installed a high loop so it wouldnt fill up with garbage again. I tested the water and found they had hard water and they do not have a softener. I recommended a citric acid base cleaner once a month and then upgrade in cleaning chemicals. I quoted for fixing the rack but they decided theyll fix it themselves. The dishwasher is now fixed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2032TE1
Near Sartell, MN 56377
Seth
Job Details: 04/03/2023
"Not Cooling, failed adaptive defrost board, Nero design is a timer with a wiring harness I doublechecked via Marcone. 242011007 - timer/adaptive defrost is needed. They had a heater onsite, it was fine. I ordered part they will work through us and pay us; ordrd 1 242011007 (Adaptive Defrost)"
We serviced a
SAMSUNG DRYER
Model DVE50A8800V/A3
Near Elk River, MN 55330
Matt
Job Details: 04/03/2023
"Customer complaint is, NOT WORKING. Inspected and tested. Dryer will randomly go dead and sometimes just flash on and off. Im going to need to go back with the main board part number DC97-21429H and UI assembly part number DC97-22605A. I need extra time on this. Dana can you call this in for authorization. ; saved tckt"
We serviced a
IKEA REFRIGERATOR
Model ISC23CNEXY02
Near Big Lake, MN 55309
Seth
Job Details: 04/03/2023
Not cooling. Failed sealed system. Fans are all running. Compressor is running. High temps in both cavities. Customer has to remove the fridge it is took tight and flooring is not ran under the fridge. Not frosting up the evap.; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9070S
Near Shakopee, MN 55379
Adam
Job Details: 04/03/2023
"Fridge 37 freezer -2Ice maker is freezing up. Looks like it needs the Samsung ice maker kit. Sounds like a tech has been there a few times never did the complete kit. But put silicone everywhere. Also could use a new ice bucket. Last tech tried to glue it up. See photos; snapped 8 QuickPics, states that autho needed"
We serviced a
BEKO++ REFRIGERATOR
Model BFFD3626SS
Near Hastings, MN 55033
Delton
Job Details: 04/03/2023
"Replaced ice maker, it cycled and fills. No loud noise. Refrigerator is working good."
We serviced a
GE WASHER
Model GTW220ACK6WW
Near Carver, MN 55315
Adam
Job Details: 04/03/2023
Installed parts from last diagnosis. Tested after install. Unit is spinning out well with out hitting
We serviced a
LG WASHER
Model WM8100HVA
Near Ham Lake, MN 55304
Matt
Job Details: 04/03/2023
"Customer complaint is, IT HAS A LOUD NOISE. Customer said the bigger the load, the louder it is. Inspected and tested. Ran washer through service diagnostics mode and everything worked perfectly and sounded great. I had customer put a load of towels in the washer and started a speed wash cycle and washer has a squeak to it when its agitating, but sounds good in a spin. I cant pinpoint exactly were its coming from, but I think its either the springs on top part number MHY62805901 or shock absorbers on the bottom part number 383EER3001V. If I had to guess I would say its the springs on top. . If its covered, I need 2 springs and 3 shocks. Also this is a stacked unit with a gas dryer on top and its going to take a long time to unstack dryer for this repair. I need 3 hours. ; saved tckt"
We serviced a
SAMSUNG DRYER
Model DV220AEW/XAA
Near Chaska, MN 55318
Adam
Job Details: 04/03/2023
Unit not heating. Verified complaint. Disassembled unit and started testing heating components. Found the heating element was bad. Customer approved repair. Installed parts then tested multiple times. Unit is working properly now ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Osseo, MN 55369
Matt
Job Details: 04/03/2023
"Customer complaint is, FRONT RIGHT BURNER IS NOT WORKING. Inspected and tested. Found the front right burner has a melted wire. I repaired wire and tested. Burner is working great. The terminal on the burner was a little melted and rough, but I was able to get the terminal on tight. If this happens again, we would need to replace the burner element assembly part number W11047722."
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD603BK
Near Saint Paul, MN 55105
Delton
Job Details: 04/03/2023
Getting a water error and top drawer will stop. Customer can press start and it might get enough water to advance but will get error again in middle of cycle when filling for rinse. Bottom drawer is fine. Water valve is bad or clogged and will need to be replaced. When i look at parts break down it shows two different valves so im not sure which one.Please find part number and quote customer with how soon we could be back and cost.The two valve i show are 529828 and 529730. I think 529730 but im not %100.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Rogers, MN 55374
Matt
Job Details: 04/03/2023
"Customer complaint is, Unit turns on but nothing is actually working. Inspected and tested. Found a shell underneath the float. Removed shell and now dishwasher is filling and washing, but has low water pressure. I disassembled sump and found it full of junk and the chopper blade was plugged also. Cleaned out sump and installed new chopper blade. Tested and dishwasher is working great. Dishwasher is now fixed. ; used 1 W10083957V (CHOPPER) from stock"
We serviced a
SAMSUNG DRYER
Model DV456EWHDWR/AA
Near Maple Grove, MN 55311
Nate
Job Details: 04/03/2023
"Not heating. Found a bad heater. Replaced heater, vacuumed out dryer and cleaned and oiled rollers. Runs and heats great now. ; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"
We serviced a
LG DRYER
Model DLE9577SM
Near Plymouth, MN 55446
Phillip
Job Details: 04/03/2023
"The dryer is not tumbling, the dryer is noisy and the customer says it takes a long time to dry. I took the dryer apart. I found one of the front rollers was not spinning and had a flat spot. The belt was completely falling apart and it was upside down. The dryer is full of lint and hair. I vacuumed out the dryer, I replaced the roller and belt. I oiled the remaining rollers. The dryer is older but the house is newer. The dryer is on the second floor so it most likely vents out the roof. I did a airflow test and heat test. The air flow is poor, the heat never got over 154 and it takes a long time to heat up. I advised the customer to have the dryer duct checked out. The duct in the back is ok. High was 154 Low was around 143 When I disconnected the duct the high was up to 200 and the low was 115 ; used 1 WP33002535 (BELT), and 1 4581EL2002h (ROLLER) from stock"
We serviced a
GE REFRIGERATOR
Model PWE23KYNDFS
Near Chaska, MN 55318
Adam
Job Details: 04/03/2023
Customers complaint freezer not cooling. On arrival the fridge was at 33 degrees which is where they had it set and freezer over 40. Put unit in test mode with SmartHQ and moved the 3 way valve to the freezer only and started to cool but never got frosted up or to actually temp I should be. Added photo of evap after running the freezer valve open for 10 minutes twice. Unit has sealed system issue
We serviced a
LG WASHER STACKED++
Model WM8100HVA
Near Maple Grove, MN 55369
Nate
Job Details: 04/03/2023
Found a water line completely disconnected from drain pump. Also found a leaking drain line. Needs drain line assembly. Ordered from sundberg. Coming back to install. Be sure to add one star for stacked unit. ; ordrd 1 5215ER2002W (Drain hose)
We serviced a
LG DRYER
Model DLG2302W
Near Minneapolis, MN 55406
Nate
Job Details: 04/03/2023
I had to reconnect a connector on a thermal cut out. Now it runs great.
We serviced a
LG WASHER
Model WM2496HSM
Near Plymouth, MN 55446
Phillip
Job Details: 04/03/2023
The customer said the washer is loud and shakes if a high speed spin is selected. I put in 5-6 large towels and ran the washer for 30 minutes on a wash cycle. I put it on a high speed spin. The front feet were lifting off the ground. I adjusted and locked the front feet. I advised when the washer is on the second level you can get more vibration. No problems found.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28K9380SG/AA
Near Plymouth, MN 55446
Phillip
Job Details: 04/03/2023
The showcase door release handle is broken. I was able to get the door open and show the customer how to open it. The bottom showcase handle is broken. The only fix is to replace the whole showcase door. . The showcase door part number DA91-05371A; saved tckt
We serviced a
LG REFRIGERATOR
Model LRFCS25D3S/00
Near Monticello, MN 55362
Seth
Job Details: 04/03/2023
"Not cooling, the unit cools for a while ten makes a bad noise and stops. The cavities both get warm then it kicks back on and it cools. I checked fans and compressor they ran. There is very low amp draw with the compressor running. Temps were ok 10 in the freezer 40 in the fridge temp adjustments cranked to lowest. Sealed system per customer LG said find your own servicer. ; saved tckt"
We serviced a
BOSCH REFRIGERATOR
Model B36FD50SNS/01
Near Monticello, MN 55362
Seth
Job Details: 04/03/2023
will not dispense. Filter needs to be changed this is a lock out model. The dispenser will not work until he replaces the filter and resets. No issues found.
We serviced a
KENMORE WASHER
Model 796.4130261
Near Minneapolis, MN 55441
Phillip
Job Details: 04/03/2023
Last visit the washer is dead. I was getting 120 volts in the filter board but nothing out. Today I replaced the filter board and the washer flashed on and off in a second. I could. Smell burning from the main board. I left the washer unplugged and removed the filter board. I texted the customer a new estimate for the repair. It will be almost as much to fix it as a new one cost. Ill keep the filter board until I hear otherwise. If they want to fix it I created a estimate. Board EBR79950242
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Plymouth, MN 55441
Phillip
Job Details: 04/03/2023
The fresh food is 38 degrees and the freezer is 0. The customer said it was not making ice. I found the ice maker switch was in the off position. The customer said she had no idea the switch was there and doesnt know how it got turned off. I turned it back on the ice maker just sat there it did not rotate like it should. I installed a new ice maker and the new one rotate right away. I advised the customer to give it 24 hours to make ice.
We serviced a
ILVE++ RANGE
Model UPN90FDVGGILP
Near Minnetonka, MN 55345
Phillip
Job Details: 04/03/2023
The left burners and the bake and grill burners had the wrong orifices. Today I changed out the orifices. Now all the burners work and the bake and grill are working.
We serviced a
BEKO++ REFRIGERATOR
Model BFBF3018SSIML
Near Maple Plain, MN 55359
Phillip
Job Details: 04/03/2023
The customer had the water off to the fridge for 5 weeks then turned it back on. The customer is on a well. The air in the lines and the low water pressure caused the fill tube to back up and freeze up with ice. The ice maker mold was twisted. I replaced the ice maker and cleared the ice. No other issues found.
We serviced a
KENMORE DRYER
Model 11097086601
Near Waconia, MN 55387
Adam
Job Details: 04/03/2023
"Installed dryer repair kit. Which is 4 rollers idler and belt. Reassembled unit and tested. Unit is working properly with out issue. Also cleaned up any lint. 3/31 FRI, 10:44 to 11:50, Unit makes a squeaky noise at times is the customers complaint. Verified complaint. Unit definitely is making a squeaky noise. Disassembled unit and found the idler is ba; used 1 4392067 () from stock"
We serviced a
BOSCH DISHWASHER
Model SHE44C07UC/22
Near Rogers, MN 55374
Matt
Job Details: 04/03/2023
"Customer complaint is, LEAKING WATER- FLOOR WARPING UP. Inspected and tested. Found the faucet is leaking underneath the sink. I ran dishwasher for about 15 minutes and its completely dry underneath. Customer is going to call a plumber."
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS2
Near Minneapolis, MN 55409
Nate
Job Details: 04/03/2023
"Replaced bad rack adjuster. Right side works great now. They have been getting some leaks since the adjuster broke and the rack was hanging down to the right. Leaking from right side. I also recommended replacing lower spray arm since its separating and its most likely spraying water straight outta the seam. They will call Sears to get that part number. Called land lord but unable to reach. Was going to give a quote. Left message with blue book quote. Tenant paid by check, will have land Lord reimburse them. No trip charge in SD so if that was already paid we will need to refund the trip charge. Charged the full amount."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Minneapolis, MN 55414
Delton
Job Details: 04/03/2023
Ran diagnostics and dishwasher had fill error but when testing it filled with water and then found that motor is not pumping water and is barely coming out of the spray arms. Motor is bad. Needs new sump assmebly (watched video that looked like you had to take off sump to get to the motor anyways) will need to order sump assembly and water valve due to the error.The parts ST sent are not what is needed to fix dishwasher. Get autho and seclude return with 2 hours as i have to pull out and disconnect the whole dishwasher.Sump assmebly w11416362; water valve w11434044; saved tckt
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Minneapolis, MN 55417
Delton
Job Details: 04/03/2023
Found that water valve is slowly dripping. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WP67006531 (Water valve)
We serviced a
GE RANGE
Model JGB660EP1ES
Near Rockford, MN 55373
Phillip
Job Details: 04/03/2023
The outer glass door panel just shattered randomly one day. I verified the only part needed was the glass door. Please order the part. I added pics Outer glass WB56X26611; O-emld tckt
We serviced a
WHIRLPOOL WALL OVEN++
Model WOC95EC0AS00
Near Albertville, MN 55301
Matt
Job Details: 04/03/2023
"Customer complaint is, COMBO WALLOVEN- MAKING A NOISE WHEN COOLING FAN IS ON. Inspected and tested. Found the cooling fan is loud. . Customer approved repairs. Installed new cooling fan and tested. Fan sounds great. Oven is now fixed."
We serviced a
GE REFRIGERATOR
Model GZS22DMJRFES
Near New Brighton, MN 55112
Nate
Job Details: 03/31/2023
Replaced Led board for light. Now the light works. Used board ST sent the customer.
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24DCTX6
Near Saint Paul, MN 55116
Delton
Job Details: 03/31/2023
As im here customer started dishwasher and it ran past where the customer said that it would shut off. I ran diagnostics and no errors. I ran fast test cycle and completed with no errors and all options are functioning. Dishwasher is working good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Otsego, MN 55330
Matt
Job Details: 03/31/2023
"Customer complaint is, started leaking significant amount of water when running cycle STARTED AFTER CLEANING THE WASH ARMS. Inspected and tested. Found the lower spray arm is cracked and spraying out the side. Customer is going to replace the spray arm themselves."
We serviced a
LG WASHER
Model I FORGOT
Near Elk River, MN 55330
Matt
Job Details: 03/31/2023
"Customer complaint is, NOISEY. Customer also said that when she opened the door some smoke came out. Inspected and tested. Ran washer through service diagnostics mode and everything worked normal and sounded good. I has customer put a load of clothes in the washer and ran it through a speed wash cycle and it worked perfectly. Theres no extra play in the drum. Washer is testing good. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
BOSCH REFRIGERATOR
Model B21CL81SNS/01
Near Hopkins, MN 55305
Adam
Job Details: 03/31/2023
Unit is leaking out of freezer I found that the defrost drain pan was a big ice damn. Steamed and removed ice from freezer then pulled fridge out on protective mat. Inspected the drain hose and it was clogged at the duck bell. Modified the duck bell up farther and cleaned out hose. Reassembled unit now its working properly