Service History 93

Model GTW330ASK0WW

I replaced the failed inlet valve assembly, and updated the software. I tested the washer. The water valve broke so we shut off the main. The washer is now fixed.

“Outstanding!!! Professional, efficient, informative!!”

Ray B.

Model WTW4950XW0

The customer said the washer was stuck in the rinse cycle and would not advance. I checked for faults and the lid lock fault was in the history. I cleared the faults and ran a automatic test. The washer locked the lid and ran through the test. Everything on the test passed. The washer finished by draining and spinning. After the automatic test I checked for faults, there are no new faults. I started a normal cycle. The washer sensed and filled. Eventually after filling the washer locked the lid and started to wash. I waited and watched the washer go from wash to rinse them from rinse to drain and spin. The washer is working as it should. I ran a calibration and checked again for faults. No faults.

“Philip was polite, he knows his craft, Philip explained to me what was going on with the washer. He fixed the problem. I’m very happy.”

Jim K.

Model KDFE104HPSO

Not draining. Found a 1 x 1/2 piece of jagged glass stuck inside drain pump, blocking the motorized impeller from spinning at will. Removed said glass, now it drains awesome.

“Nate was punctual, figured out the problem with the dishwasher quickly and got it resolved.”

Catherine M.

Model ADT521PGJ2WS

Customer complaint is, NO POWER. Inspected and tested. Found the UI was unresponsive and the light on the board was on solid. After power cycling it twice, it came on. I ran it through service diagnostics and everything worked, but had low water pressure. I removed the filter and it was plugged solid. I cleaned filter and tested. Water pressure is much better now. I hooked up SmartHQ and theres a software update available for the unresponsive UI. Customer approved me updating software. I updated software and tested. Dishwasher is working great. Dishwasher is now fixed. I recommended customer run a heavy duty cleaner through dishwasher before using because its pretty slimy in the sump.

“We weren’t able to be there when he came, but Matt was very thorough and communicated the problem and our options very clearly! He and the schedulers had great customer service ! Will definitely use them again!”

Connie H.

Model LAT9604AAE

Failed switch was replaced. The washer is now fixed.

“Service was great, little spendy on the deposit but they did a quick and efficient job!”

Jerrick H.

Model MVWC416FWO

Leaking, not draining, and after power event it wont respond. The drain pump and gearbox have failed.

“We were so pleased with the quick service and the expertise, professionalism, and kindness of the technician. Seth is who responded to our service call. He was honest and explained all that was wrong. He had our best interest at heart and we truly appreciated that. He checked everything over and provided an estimate for what parts and labor would cost. It was pretty high and we appreciated him being honest in the fact it may not be worth the fix. He left the decision to us and told us he would do his best if we decided to fix the issues to provide the best service to get our washer up and running again. We truly believe he would have done that! We also were not charged any extra over and above the service call pymt we had prepaid. What a kind, yet very professional technician who truly cares about the clients and their best interest at heart. We decided to buy a new washer due to all the issues with our old machine. We will highly recommend your Company to others! It felt so good knowing the honesty your company provides. Thankyou Seth, and Thankyou for the Great Company you are and the great work ethics your company instills in their employees! Brad & Lynn P.”

Brad P.

Model 10772110

Dryer is condenser dryer that had a outside vent hooked up so was sucking in air but actually blocking air. Also the condenser was full of lint and hair build up. Appears that since vent was attached and it probably was blocking airflow and condenser was clogged also blocking air flow caused dryer to overheat and shut off until it cooled off and would run again. I explained to customer that condenser needs to be cleaned and not to use vent since the dryer is sucking in air and not blowing out air.I disconnected vent and showed customer where condenser is to clean it. Dryer is running continuously.

“Very professional service call. Delton was informative re our Askov dryer issue, & walked us thru the necessary regular routine we needed to follow to keep our dryer functioning. Thank you!”

Sam D.

Model ZIFS360NXALH

Installed new board. Display is working good with out flickering. Reassembled unit and it's cooling.

Model DLSR483EG1WW

Customer complaint is, start knob is broken. Inspected and tested. The start switch is broken, the tabs on the panel that hold it are broken and the knob is cracked. Installed new panel, start switch and knob. Tested and dryer is working great.

“As always, the technician (Matt) was on time (early, in fact), courteous, friendly, very professional and efficient, and good at communicating the issues and solutions. The same has been true of every service call they have made on our behalf.”

Lee C L.