We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Sartell, MN 56377
Seth
Job Details: 01/16/2023
Same issue re-occurred. I quoted board and sensor she will call us with a decision today. ; saved tckt
We serviced a
LG WASHER
Model WT1101CW
Near Minneapolis, MN 55416
Nate
Job Details: 01/16/2023
"Washer is not able to drain because plumbing is backed up. It drains, but then then the water reverse siphons back into the washer. I called the owner and let him know they need a plumber."
We serviced a
FISHER PAYKEL++ WALL OVEN++
Model OB30SDEPX1
Near Saint Paul, MN 55103
Delton
Job Details: 01/16/2023
Found that the convection fan element is bad. Also temperature is off not sure if its off because element is bad but ordering it anyways incase. Customer approved estimate. Ordering fan element and temperature probe sensor and rescheduling.; ordrd 1 547680 (Convection fan element) and 1 545259 (Temp probe)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Chaska, MN 55318
Adam
Job Details: 01/16/2023
Having the same issue as when Phil was there 2 years ago. Dispenser freezing up. Installed new valve. Steamed out the ice build up and tested. Filled perfect
We serviced a
KENMORE DRYER
Model 11062722101
Near St. Cloud, MN 56303
Seth
Job Details: 01/16/2023
Not heating. Failed element was replaced. I watched temps it cycles between 128 and 115. The dryer is now fixed.; used 1 279838 (ELEMENT) from stock
We serviced a
BOSCH DISHWASHER
Model SHX46A02UC/21
Near Cold Spring, MN 56320
Seth
Job Details: 01/16/2023
"The dishwasher is running too long, and not drying. The dishwasher has 2 failures. The heater has failed and the circulation pump is weak it is not spraying out the upper spray arms. Please check with autho we need 2 slots and 00480317 - heater, 00442548 - pump. The total exceeds authorized.. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV0
Near Minnetonka, MN 55345
Nate
Job Details: 01/16/2023
Sump assembly leaking. Ordered new assembly. Customer will have dishwasher out when I return. Quoted blue book. Ordered from Marcone. ; ordrd 1 W11443105 (Sump assembly)
We serviced a
BOSCH MICROWAVE
Model HMD8451UC/04
Near Eagan, MN 55123
Delton
Job Details: 01/16/2023
Replaced glass insert. Tested and microwave is heating and working good.
We serviced a
BOSCH REFRIGERATOR
Model B21CL81SNS
Near Victoria, MN 55386
Adam
Job Details: 01/16/2023
Installed door closure 00716817. From last diagnosis. Reassembled unit then tested. Units working properly now.
We serviced a
BOSCH MICROWAVE
Model HMV5051U/01
Near Excelsior, MN 55331
Adam
Job Details: 01/16/2023
Top grill cover on microwave has fallen off. The tabs are busted. Replaced the grill and tightened up all the screws and now its working properly. Installed 00701256
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDM0
Near Minneapolis, MN 55447
Adam
Job Details: 01/16/2023
Installed parts from last diagnosis. Installed sump assembly once installed reassemble unit and tested multiple times for leaks. Now unit is working properly without leaks
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Osseo, MN 55311
Phillip
Job Details: 01/16/2023
Hs customer said water is leaking from the door area. I let the washer run on a clean cycle. I found water leaking from the door seal. The door seal is stretched and I found a small slit on the right side. I replaced the door bellow gasket. I it again and now is not leaking.
We serviced a
ELECTROLUX DISHWASHER
Model EIDW6105GS1A
Near Plymouth, MN 55442
Phillip
Job Details: 01/16/2023
Most of the buttons on the user interface did not respond. Several of the lights were flashing. I tried to reset power but it did not help. The main board was not flashing any error faults. I replaced the user interface control. The dishwasher is working good now.
We serviced a
SAMSUNG DRYER
Model DV45H7000GW/A2
Near Minneapolis, MN 55443
Phillip
Job Details: 01/16/2023
The complaint was the dryer is loud with a heavy load. I got a blanket wet and put in the dryer. When it starts up theres a loud thump and squeal. I took the dryer apart. I found the front left roller was completely bad and wobbling and the rear right roller was not turning. I tried to clean the rear roller but it still had a metal on metal feel when it spins. I quoted for the 2 rollers and labor. I replaced the 2 faulty rollers. The dryer sounds normal.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Champlin, MN 55316
Phillip
Job Details: 01/16/2023
The customer said that when it starts it pops the breaker and most of the time when he shuts the door it makes a buzzing sound. I checked the door switches and they seemed ok. The door switches and latch is the most common issue. I replaced the switch assembly kit. The microwave is still acting up. I found the main cooking relay is sticking on the board.
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP116TW13
Near Dayton, MN 55327
Matt
Job Details: 01/12/2023
"Customer complaint is, SOFTENER DISPENSER NOT WORKING/INTERMITTENTLY. I called tech line again, and we are not able to figure out whats going on here, because theres not a good test for the water valve. He advised on replacing the control panel, because we already replaced the main board. I have the water valve, so he said I could put it in to eliminate that as the problem. I installed new water valve and started a heavy duty cycle and watched it all the way through to the final rinse cycle and water was dispensing into the softener cup. Im not sure if its fixed, or if this was one of the random times it worked. ; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Minneapolis, MN 55412
Nate
Job Details: 01/12/2023
"Replaced bad temperature control board. Put it through full test mode, then took it out. All components actuate and operate at spec. Performs exactly as it should."
We serviced a
HOTPOINT DRYER
Model DLB6850TALWH
Near Cold Spring, MN 56320
Seth
Job Details: 01/12/2023
Not drying well. The front cover was loose and not sealing. I replaced the missing body screw and the vent pressure jumped from 4mph to 12mph. The unit is not tumbling at speed. The motor is old and tired. The owner was not willing to spend much money so I sealed it up and he will use it as is.
We serviced a
LG REFRIGERATOR
Model LMXS27626S/00
Near Osseo, MN 55311
Phillip
Job Details: 01/12/2023
The customer complaint is the ice maker was making some loud clicking. The customer removed the ice bin then the noise stopped. I cycled the ice maker and it sounded normal. I gave the customer a quote for the ice maker replacement. I replaced the ice maker and ran a test cycle. I replaced the water filter for the customer and reset the filter.
We serviced a
BOSCH DISHWASHER
Model SHX68T55UC/07
Near Maple Grove, MN 55311
Phillip
Job Details: 01/12/2023
The complaint is the dishwasher runs but not cleaning the dishes. Its filling with water but not enough. The f8 low water level was in the history. I had to have the customer turn the main water off to house because the valve under the sink was still letting water leak out when it was off. I replaced the water valve . Now it fill with the correct amount of water and it spraying out the spray arms. ; used 1 00628334 (VALVE) from stock
We serviced a
GE WALL OVEN++
Model PT7800SH4SS
Near Savage, MN 55378
Delton
Job Details: 01/12/2023
"Checked oven temperature and it was hotter on average by about 30 degrees. I went into system and lowered the temperature by 30 degrees, tested again and oven is at 400. Oven is heating and working good."
We serviced a
LG WASHER
Model WM2501HWA
Near Shakopee, MN 55379
Adam
Job Details: 01/12/2023
Installed door bellow from last diagnosis. Then tested multiple times no leaks. Working great
We serviced a
FRIGIDAIRE RANGE
Model FFEF3048LSK
Near Wayzata, MN 55391
Phillip
Job Details: 01/12/2023
The customer said the front right large burner sometimes does not work and spark shot out from the switch. I could heard the switch shorting out and found its black dust coming out the back of it. I quoted for the switch. I replaced the front right burner switch. I tested all the switches and all of them are working good.
We serviced a
KENMORE WASHER
Model 110.2782279
Near Saint Paul, MN 55117
Nate
Job Details: 01/12/2023
"Washer had stopped mid cycle. The breaker was tripped. Its an ARC fault. Explained to customers friend who was there that ARC fault can easily trip. Also, when I put it on spin, it drained water out, but then the sewer backed up and pooled water up under the washer which is pissibly causing it to also trip the breaker. I called the customer and couldnt leave a message so I texted him and told him."
We serviced a
FRIGIDAIRE LAUNDRY CENTER++
Model FLCE7522AW3
Near Eden Prairie, MN 55347
Delton
Job Details: 01/12/2023
"Replaced control board, tested and dryer is heating and working good.Office: i only used control board so collect payment based on that estimate."
We serviced a
WHIRLPOOL RANGE
Model RF378LXPS1
Near Minneapolis, MN 55428
Phillip
Job Details: 01/12/2023
The customer said the back left burner was not working. I turned the burner on and its working fine. I left it on for a while and its working good. It works on all settings. I tried all the burners and they all work. There is no shorty or black mark. The switch did not making any abnormal sounds like crackling. No other issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Minneapolis, MN 55437
Nate
Job Details: 01/12/2023
"Replaced broken lid. Works great now. DW can you submit this now for authorization per RJ?; O-emld tckt , states that autho needed"
We serviced a
LG DRYER
Model DLEY1701W
Near Eden Prairie, MN 55346
Delton
Job Details: 01/12/2023
"Customer said that it would occasionally give the D90 error but havent happened in awhile. When I am testing it dryer is cycling heat normally with vent attached. Vent is good. But i did notice that drum was very tight and did not spin freely, it would turn but when stopping dryer the drum come to quick halt. Found that front frame was not lined up and pushing against the bulkhead and made drum hard to spin.So based on what customer said that on heavier loads would stop and give error and customer would have to restart dryer, possibly dryer motor overheated and shut off since it was working too hard to turn the drum.I realigned front panel and dryer drum now smoothly turns and is cycling heat normally and no errors. Dryer is working good as im here.Would be our (NE) fault so customer would get refund?; saved tckt , states that autho needed"
We serviced a
MAYTAG WASHER
Model MAV7600AWW
Near Minneapolis, MN 55439
Nate
Job Details: 01/12/2023
Washer sounds like an airplane and shakes. Needs new transmission and clutch/hub kit. Transmission not available nation wide. Quoted for both. More than what the washer is worth. 20 years old. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE DISHWASHER
Model 665.1578582
Near Minneapolis, MN 55423
Delton
Job Details: 01/12/2023
Customer hasnt used dishwasher in over 5 years and then started leaking with water full inside dishwasher. Water valve is bad and not fully closing. But customer had water shut off to dishwasher but not all the way so it was trickling in slowly. Customer doesnt want dishwasher fixed. I fully tightened the water shut off to the dishwasher and should no longer leak. If dishwasher still fills slowly I informed him that plumber would need to fix the shut off as that is the only way water could enter the dishwasher.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL DRYER
Model WGD4800XQ1
Near Eagan, MN 55123
Delton
Job Details: 01/12/2023
Found that timer contacts are bad and not sending power to igniter. Customer will think about it and call back if they want to proceed. Will have to order part.Timer part# wpw10185981
We serviced a
THOR++ RANGE
Model HRD3088U
Near Farmington, MN 55024
Delton
Job Details: 01/12/2023
Customer said front left burner would continually spark even when burner was lit. As im here i checked all burners and all burners park and light but then stops once lit. So either it is intermittent issue or burner cap was slightly off and not seeded right. I showed customer how to ensure is seated correctly and if problem persists i would guess the spark electrode and wire and spark module would need to be replace.Range is LP and is working good as im here.If part install schedule 2 hours for repair.
We serviced a
FRIGIDAIRE DRYER
Model GLER642AS1
Near St. Cloud, MN 56303
Seth
Job Details: 01/12/2023
Dryer squeaks and does not dry well. The vent is blocked causing the problem see pictures. The rear bearing was full of land and junk. I removed the basket cleaned and re-greased and cleaned. The dryer no longer makes noise the customer will DIY clean the vent.
We serviced a
LG DRYER
Model DLG3401W
Near Minneapolis, MN 55436
Nate
Job Details: 01/12/2023
"Not drying clothes. Found a dead rat in the vent, cleaned out the vent with the vent rotary brush. Also showed tenant how to clean lint trap which was plugged. Now it runs and heats great."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFUS2613LS0
Near Minneapolis, MN 55410
Nate
Job Details: 01/12/2023
Replaced bad filter head assembly and the upper section of water line. No leaks now. Runs great.
We serviced a
LG MICROWAVE
Model LSMC3086ST/01
Near Champlin, MN 55316
Phillip
Job Details: 01/12/2023
"The complaint is when you spin the time dial the cook time goes up real fast and sometimes down. The time is all over the place and sometimes will go to 9900. I tried to reset the microwave but the problem is still there. I want to replace the whole control assembly or at least the time dial and main control. I was unable to get the correct model to pull up and list parts. I used a different model number to pull up pictures of the parts I need. I added pics. The part listed as 2004 is the one I want first. If 2004 is the whole assembly then order the 2006 and 2030. I added pics with the numbers highlighted. I did not give any quote. ; snapped 7 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80N303UW/AA00
Near Farmington, MN 55024
Delton
Job Details: 01/12/2023
Found that it is leaking from water valve inside dishwasher. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Dd81-02265a (Water valve)
We serviced a
GE DISHWASHER
Model GDF535PSRASS
Near Coon Rapids, MN 55433
Phillip
Job Details: 01/12/2023
"The customer complaint is the display panel is blank and the dishwasher does not respond. I hooked up the Newfi tool and is said the issue was with the user interface not communicating. When you press buttons sometimes the UI will make some beeping sounds. It will need the UI board WD21X27144. The WD21X27144 is the most up to date part number. I was unable to find the part any locally. Please research the part and contact the customer with a quote. User interface WD21X27144; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Dayton, MN 55327
Phillip
Job Details: 01/12/2023
The customer complaint was the lower oven would not bake. I started the oven and found the bake ignitor was not glowing. I do get voltage to the ignitor. I pulled the old one out and tested. The ignitor tested bad. I quoted for the repair and then replaced the bake ignitor. The lower is now heating up good. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE DISHWASHER
Model GDF520PGD1BB
Near St. Cloud, MN 56303
Seth
Job Details: 01/12/2023
Unit stays wet doesnt dry inside. On arrival and inspection I found the dishwasher was heavily contaminated with minerals. It was installed correctly minus a missing high loop on the drain hose. There were four stored errors three of which had to do with water temperature and one had to do with stuck buttons on the user interface. I started automated testing to test the heater in circulation system. All the systems are working as designed I found the rinse aid was turned to minimum and they were using a lower grade soap. I recommend the use a booster and or premium detergent until they get a water softener. They also will need to use their inside religiously and the citric acid base cleaner monthly. The dishwasher is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS00
Near Chaska, MN 55318
Adam
Job Details: 01/12/2023
Ice forming in the blue fill bucket part of the ice maker. Last time replaced the ice maker. Melted the ice and tested ice maker. Everything seams fine but the water pressure seamed weak. I checked water pressure from the dispenser and its normal. Will go back with water valve and install and test water valve; schdld next appmnt for 1/16 MON !
We serviced a
ELECTROLUX WALL OVEN++
Model EW30EW65GS7
Near Blaine, MN 55449
Matt
Job Details: 01/12/2023
"Customer complaint is, C10 ERROR, UNIT WAS REALLY HOT AND THEY TURNED OFF THE BREAKER. Inspected and tested. Found the upper oven bake relay is sticking on and the temperature just keeps climbing. to install new relay board. Customer approved repairs. Installed new relay board and tested. Oven is working great. Oven is now fixed."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Minnetonka, MN 55345
Adam
Job Details: 01/12/2023
Customer said she doesnt think it has a problem but would like to see if it leaks. Said she found water once on the floor. I ran unit multiple times on different cycles and drained unit and not one drop of water. She thinks it could have been from the tub that it drains into but the tub is draining well at this time.
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Andover, MN 55304
Matt
Job Details: 01/12/2023
"Customer complaint is, NO HEAT. Inspected and tested. Found the inlet thermostat is blown. Installed new thermostat and tested. Dryer is working great and heat is cycling between 195F and 100F. Dryer is now fixed."
We serviced a
LG WASHER
Model WT5101HV
Near Elk River, MN 55330
Matt
Job Details: 01/12/2023
"Customer complaint is, APPEARS TO BE A SMALL LEAK. FOUND WATER UNDERNEATH. ALSO FOUND A SMALL PILE OF RUBBER UNDERNEATH. Customer also said its been running a lot rougher and shaking more. Inspected and tested. Found the water is coming from the drain pump and the black rubber is coming from the drain pump rubber mounts. Also its starting to rust on the inside of the casing. Needs a new drain pump. to install new drain pump if we can find it."
We serviced a
MAYTAG RANGE
Model MES5752BAB15
Near Monticello, MN 55362
Matt
Job Details: 01/12/2023
"Customer complaint is, LARGE BURNER WORKS ONLY ON HIGH. Inspected and tested. Found the front right burner switch had failed and was getting stuck on in the high heat position. Installed new FR burner switch and tested. Burner is working great. Range is now fixed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RF6
Near Minneapolis, MN 55416
Nate
Job Details: 01/12/2023
"Warm in fresh food section. In test mode all thermistors tested correct except for evaporator sensor, which thinks its 43 degrees on evaporator. Frost has been building up and damper was closed. In test mode I turned on the heater and it immediately began defrosting, so the bimetal and heater are good. Quoted for new evaporator sensor and ordered from Dey. Attached quote. ; ordrd 1 240597203 (Evaporator thermistor)"
We serviced a
KENMORE WASHER
Model 110.2513241
Near Plymouth, MN 55441
Nate
Job Details: 01/12/2023
"Not agitating. Had a bad actuator. Replaced it, agitates great now. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model Krff507ess01
Near Dayton, MN 55327
Phillip
Job Details: 01/12/2023
"The customer said they just moved into the house and they found the ice maker never makes ice. It does dispense water out the door. I opens the ice bin door and found the ice maker switch was in the off position. The customers had no idea that there was a switch. I turned the ice maker on. I check for any ice make faults, their are no faults. I cycled the ice maker and did a fill test. The ice maker is working as it should. The freezer temp was around 5 degrees when I stopped taking the temp."
We serviced a
BEKO++ WASHER STACKED++
Model WMY10148C0
Near Minnetonka, MN 55345
Adam
Job Details: 01/12/2023
Unit wont drain is customers complaint. When I got there door was locked im and water in unit. Put unit in a drain and wouldnt do anything. Motor was trying to run. Tried to drain from the front drain hose no luck. Removed the the drain filter while vacuuming up the water. Once removed noticed a bunch of build up in filter and coins and paper clip. Once cleared tested unit multiple times and its working properly. Draining well and no leaks; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
KENMORE WASHER
Model 110.280327
Near Hopkins, MN 55343
Adam
Job Details: 01/12/2023
Installed parts from last diagnosis. Tested with a full load of clothing. Agitated good and spun out with out and loud banging noise. Also bearing sounds good. Installed w10820048 suspension kit.
We serviced a
AMANA WASHER
Model NTW4705EW0
Near Minneapolis, MN 55426
Adam
Job Details: 01/12/2023
"Unit making loud noise during agitate. Tip unit up and removed belt shield notices the splutch was damaged and the actuator wasnt engaging the cam far enough. Installed parts tested unit and its working properly now; used 1 W10913953 (ACTUATOR), and 1 W10721967 (SPLUTCH KIT) from stock, states that autho needed"
We serviced a
GE LAUNDRY CENTER++
Model GUD24ESSM1WW
Near Minneapolis, MN 55435
Adam
Job Details: 01/11/2023
Installed gasket. Old one had ripped
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near St. Cloud, MN 56303
Seth
Job Details: 01/11/2023
"I installed the kit and follow the instructions on the service bulletin. I watched the evaporator for frost and the sealed system was weak, it did not frost consistently in 20 minutes. She will watch it and see if the cooling issue persists she will get a refrigeration company to top off the system."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM1
Near Sartell, MN 56377
Seth
Job Details: 01/11/2023
"Not cooling. The compressor was locked up, I tried a hard start device but it would not kick over. The compressor has failed."
We serviced a
MAYTAG DRYER
Model MDG9700AWW
Near Sartell, MN 56377
Seth
Job Details: 01/11/2023
Dryer does not heat. Failed gas valve was found.
We serviced a
KENMORE WASHER
Model 110.276126
Near Minneapolis, MN 55427
Nate
Job Details: 01/11/2023
"Customer thought it might be running a little squeaky. I ran it, sounds great. Checked transmission, clutch, pump and coupling. AllIn great shape."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Sauk Rapids, MN 56379
Seth
Job Details: 01/11/2023
"Customer complaints driver does not have heat. The element of failed, I replaced it with track stock. I tested it temperatures ran between the 220s and 103?F. Dryer is now fixed.; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"
We serviced a
GE DISHWASHER
Model CDT845P4N1W2
Near Lakeville, MN 55044
Delton
Job Details: 01/11/2023
"Replaced motor, tested and no leaks. Dishwasher is working good."
We serviced a
GE DISHWASHER
Model PDW7880P00SS
Near Lakeville, MN 55044
Delton
Job Details: 01/11/2023
Found that the drain pump fin broke and locked up. Drain pump will need to be replaced also the door gasket is ripped. Ordering drain pump and rescheduling.; ordrd 1 Wd26x10025 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Minneapolis, MN 55435
Delton
Job Details: 01/11/2023
Found that the idler wheel broke off but belt was still on the idler arm (see picture) i tested belt switch and jumped it and motor still not getting power. Control board is not sending power. Need Control board and idler wheel and belt. Control board Wpw10110641; belt 661570v; idler wheel 279640; saved tckt
We serviced a
SAMSUNG MICROWAVE
Model SMH7174WE
Near Becker, MN 55308
Seth
Job Details: 01/11/2023
I replaced the supplied board and repaired a pinched wire. The microwave is now working as designed.
We serviced a
GE MICROWAVE
Model PVM9005SJ3SS
Near Edina, MN 55436
Delton
Job Details: 01/11/2023
"Found that the latch holder is worn out causing door latch to hit microswitches incorrect timing causing it to short out. Fuse is open. Also the vent grille plastic is brittle and tabs broke off causing holder to fall down. Vent grille, just the part is almost $200. Due to that and estimate for latch holder, fuse, microswitch, Custoemr declined and will purchase new microwave. (See picture for estimate but i did not add in the fuse and microswitch and does not include the vent grille part)"
We serviced a
LG RANGE
Model LSSE3026ST/00
Near Saint Paul, MN 55118
Nate
Job Details: 01/11/2023
Convection fan running super loud. Ordered new fan. Will return cooling fan that I picked up this morning. That fan sounds fine. ; ordrd 1 EAU62343001 (Convection fan motor)
We serviced a
LG WASHER STACKED++
Model WM1388HW
Near Minneapolis, MN 55414
Nate
Job Details: 01/11/2023
"Shakes really bad when it runs, especially at the spin portion of the cycle. I put it into test mode and found that it has a bad rear bearing. Quoted for new assembly. They will replace most likely. I"
We serviced a
WHIRLPOOL WALL OVEN++
Model WOS51EC0AS02
Near Minneapolis, MN 55413
Nate
Job Details: 01/11/2023
"Oven and control dead. Found a bad thermal fuse and a bad cooling fan. Installed both, heats great and the fan blows great."
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Minneapolis, MN 55428
Nate
Job Details: 01/11/2023
Not drying clothes. Heats great but takes two or 3 cycles to get stuff dry. And it smells like exhaust is backing up in dryer. Vent is clogged in wall. Needs to get vent cleaned all the way to the roof.
We serviced a
WHIRLPOOL WASHER STACKED++
Model WFW7590FW0
Near Minneapolis, MN 55428
Nate
Job Details: 01/11/2023
"Washer hasnt been starting. It had an F5E2 error. Door lock error. I put into test mode and got that error. It went all the way through test mode, no problems. I then restarted it, and it runs great now. Did see there were a lot of detergent suds in washer. Advised tenant to cut back on usage, and just use a tablespoon."
We serviced a
ELECTROLUX WASHER STACKED++
Model EFLW317T1W1
Near Minneapolis, MN 55423
Delton
Job Details: 01/11/2023
Getting E57 error MCU board had bad voltage. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 5304516720 (MCU)
We serviced a
MAYTAG MICROWAVE
Model MMV5208WS1
Near Minneapolis, MN 55409
Delton
Job Details: 01/11/2023
Found that microswitches are bad and not reconizing that door is shut. Customer approved estimate. Replaced switches. Tested and micro is running and heating. Microwave is working good.Vent grille plastic is cracked and doesnt stay in place well. Customer will fix it or replace it himself.; used 1 MICRO7 (3/16' MICROSWITCH) from stock
We serviced a
MAYTAG DRYER STACKED++
Model MGD6630HW2
Near Minneapolis, MN 55406
Delton
Job Details: 01/11/2023
Found that the lint filter housing with the moisture sensor bars have broken and ripped off. Customer approved estimate. Ordering parts and rescheduling. Scheduling extra time as it is tight space in closet.; ordrd 1 W10906551 (Lint Filter housing)
We serviced a
MAYTAG WASHER
Model MVWX500XW1
Near Saint Paul, MN 55104
Delton
Job Details: 01/11/2023
"Found that the hot valve on the washer is not fully closing and drips continuously, even when washer is not in use. Due to parts/labor costs customer will think about it and call back if they want to proceed (see picture for estimate)"
We serviced a
SAMSUNG WASHER STACKED++
Model WF45R6100AW/US
Near Big Lake, MN 55309
Seth
Job Details: 01/11/2023
Customers complaint is the unit does not spin out and gets off balance. Upon arrival and inspection I found a broken weld on the spider. There was a stored error for balance. Upon closer inspection I found a shared bolt holding the concrete balance weight on the front. This unit would need front and rear tub and spin basket assembly. The customer had a specific amount in mind for repair and did not want to proceed because it exceeded this amount. They will replace the washer.
We serviced a
KITCHENAID REF BUILT IN++
Model KSSO48QMB01
Near Elk River, MN 55330
Matt
Job Details: 01/11/2023
"Customer complaint is, 48' BUILT IN - FREEZER IS 36 DEGREES. Inspected and tested. Refrigerator was room temperature and nothing was running accept the lights were on. I power cycled refrigerator and compressor and fans came on, but the fans are pulsing on and off. Installed new control board kit and tested. Compressor and fans came on and it started cooling. Refrigerator is now fixed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF197ACRS/XAA
Near Chanhassen, MN 55317
Adam
Job Details: 01/11/2023
"1/4 WED, 8:37 to 8:50, Unit is leaking from the fridge and freezer. Also the back frost on the fridge evap. This unit falls under the service bulletin for the evap heater and drain kit. Quoted customer for the drain and heater kit. Customer approved. Let customer know to unplug the fridge for 24 hours and leave the doors open to defrostCustomer had unit defrosted for the repair installed the drain and heater kit. Ohms out every thing to make sure everything is working properly then reassembled unit. Now unit is working properly. ; used 1 DA82-01415A (DRAIN KIT), and 1 SH502 (DRAIN KIT) from stock"
We serviced a
MAYTAG DRYER
Model MISSING
Near Waconia, MN 55387
Adam
Job Details: 01/11/2023
The model number got rip off over the years. Customers complaint unit got disconnected the vent and was all kinked up. Moved washer out to get to dryer vent used some of the high strength flex vent I have and reinstalled unit. Checked the vent outside and was getting 18 mph outside which is good. No charge for additional labor; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL DRYER STACKED++
Model WED75HEFW1
Near Minneapolis, MN 55428
Nate
Job Details: 01/11/2023
"Tenant stated that the dryer has been working fine. Ran it, runs and heats great."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MSC
Near Rogers, MN 55374
Phillip
Job Details: 01/11/2023
Customer complaint is the fresh food section is warm and on the display is flashing the H1 in the fresh food display l. The H1 indicates the fresh food is too warm. I remove the damper assembly and found that its not opening. In diagnostic mode when I cycled the damper did not open and made clicking sounds. The damper is defective. I need to be replaced. I gave the customer a quote for the replacement of the damper. At this time the customer declined the quote and will call us back they say to fix it.
We serviced a
LG RANGE
Model LREL6323S/00
Near Plymouth, MN 55446
Phillip
Job Details: 01/11/2023
The customer dropped some thing on the cooktop and cracked the glass. Today I replaced the cooktop and verified all the burners are working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25ILSS01
Near Mound, MN 55364
Phillip
Job Details: 01/11/2023
The customer said the ice in the maker sometimes jambs. The washer dispenser was not working but it is now. The meat in the bottom meat drawer freeze and they get moisture on the diffuser cover. The ice maker and water dispenser tested good today. I removed the meat pan and found the meat pan tray is broken. I used some putty and closed up the air supply hole to meet drawer half way. I replaced the foam around the meat drawer cover. I heated up the fridge door gasket and stretched it out. Can the meat pan cover frame be shipped to the customer so they can replace it. I showed them how to replace it. Please ship part to customer WP2161491 Frame.
We serviced a
SAMSUNG DRYER
Model DV42H5600GP/A3
Near Elk River, MN 55330
Matt
Job Details: 01/11/2023
"Customer complaint is, SQUEAKING. Inspected and tested. Found the right rear roller is squealing, the idler pulley is cracking and the belt is cracked. Installed 4 new rollers, idler pulley and belt. Tested and dryer sounds great. Dryer is now fixed. ; used 1 WP40111201 (BELT), 1 DE634A (PULLEY), and 4 4581EL2002h (ROLLER) from stock"
We serviced a
BOSCH MICROWAVE
Model HMB5051/01
Near Minnetonka, MN 55305
Phillip
Job Details: 01/11/2023
The door does not latch smooth when the door is shut and when they press the button it does not always open. I put some clear grease on the door latches and on the latch assembly. The doors shuts way better and with less force. The door opens up fine for me every time.
We serviced a
UNKNOWN REFRIGERATOR
Model XS8990TST3IU
Near Waconia, MN 55387
Adam
Job Details: 01/11/2023
Installed parts from last diagnosis and talking with Kevin at tech support. Installed both sensors and fan. I had to steam out the ice build up. I put towels down so it wouldnt fill the water defrost tray. Once installed assembly unit and tested everything is working properly now
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US02
Near Elk River, MN 55330
Matt
Job Details: 01/11/2023
"Customer complaint is, UNBALANCED. Customer said washer will get unbalanced, then fill and try to adjust load, then give the Ub error. Customer already replaced the damper rods and its still doing it. Inspected and tested. Washer spun good empty. I had customer put a load of clothes in washer and started a rinse and spin cycle. Watched through until the spin cycle and washer started shaking really bad and gave the Ur error. I removed some of the clothes and tried it with a smaller load and washer finished perfectly. Im not exactly sure whats going on here, but recommended customer try smaller loads and make sure there putting clothes in evenly and not just dumping them in a pile."
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Elk River, MN 55330
Matt
Job Details: 01/11/2023
"Customer complaint is, WONT START. Inspected and tested. Found the thermal fuse was blown and vent needs to be cleaned. . Installed new thermal fuse and vacuumed out bulkhead, cleaned vent and tested. Airflow on outside of house is 23mph and heat is cycling between 210F and 105F. Dryer is now fixed. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
BOSCH DISHWASHER
Model SHX53TL5UC/07
Near Minnetonka, MN 55305
Phillip
Job Details: 01/11/2023
The customer said the dishwasher does not drain and they get the e25 drain fault. I removed the water and removed the drain pump cover from inside. I found a chunk of glass stuck in the drain pump impeller. I filled the dishwasher and used my vacuum to vacuum all the water out and the chunk of glass. I verified I got the glass out. I put it back together. I ran a test cycle and now it drains good. I tried it a few times and no issues.
We serviced a
LG DRYER
Model DLE4801W
Near Minneapolis, MN 55427
Phillip
Job Details: 01/11/2023
"The customer complaint is that when the dryer is done, trying to close, the motor will stay on and tumble the clothes even if the control panel is off. The customer has to flip the circuit to get the dryer to stop tumbling. When I arrive, the customer had the dryer unplugged and the circuit breaker off. I plugged the dryer back in and when I flip the breaker, the dryer started right up. I tapped the control board a couple times with my hand, and then it stopped. I Advise the customer that the motor relay on the main board is sticking closed and on this model the main board would need to be replaced. theres not much availability on the control board At this time because of the age of the unit the customer will think about it and look at buying a new washer and dryer. I created a estimate invoice. EBR71725801 main control"
We serviced a
MAYTAG DRYER
Model LDG8506AAE
Near Blaine, MN 55434
Phillip
Job Details: 01/11/2023
The customer said the dryer makes a noise when it starts. I started the dryer and I could hear the blower wheel spinning free. I removed the front and found the center of the wheel was stripped. I quoted for the repair. I went to Dey and got the part. ; used 1 Y303836 (BLOWER) from stock
We serviced a
KENMORE WASHER
Model 11022352511
Near Minneapolis, MN 55443
Phillip
Job Details: 01/11/2023
The customer complaint is the washer does not spin. When I put into spin the agitator spins but the basket barley and it makes a noise like plastic is stripping. I removed the basket and found the cam on the basket was stripped. I quoted the customer for the whole repair. I replaced the cam assembly and ran calibration. Its now spinning good. ; used 1 W10528947 (INNER TUB / BASKET) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Otsego, MN 55330
Phillip
Job Details: 01/11/2023
The customer complaint is the washer drains but did not spin. I spun the basket by hand and it spins freely. I checked the fault codes and one was for the speed sensor and and other that said the shifter was not seeing the basket spin. I replaced the shifter actuator and then calibrated the washer. I ran a auto test and everything is working good. I also cleared the fault codes. ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Andover, MN 55304
Matt
Job Details: 01/11/2023
"Customer complaint is, THE REFRIGERATOR DOES NOT COOL AT ALL. Inspected and tested. The FF compartment was 49F and freezer is 1F. Removed FF evaporator cover and found the FF evaporator fan has failed. Needs a new evaporator fan. Installed new evaporator fan with harness and tested. Fan is working great. Refrigerator is now fixed."
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near St. Cloud, MN 56303
Seth
Job Details: 01/10/2023
"Door alarms that its not closed when it is. The main board has failed. I saw 3 other errors on my Smart HQ. A stuck button a while ago, and 2 water temperature issues. Part is on order. We are going to try for Friday, please verify part has arrived or reschedule it please.; used 1 WD21X24901 (MAIN BOARD) from stock"
We serviced a
KENMORE DRYER
Model 110.848213
Near Saint Joseph, MN 56374
Seth
Job Details: 01/10/2023
Dryer does not heat. Failed element was replaced. I watched temps it cycled at 197-112. The dryer is now fixed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
LG DRYER
Model DLE7100W
Near Sartell, MN 56377
Seth
Job Details: 01/10/2023
"Dryer was DOA would not respond but had power at the plug. Upon arrival and inspection I checked the plug in the proper voltage was present. I checked both thermal fuses and they were good. Inspected the power block and everything was installed tightly and as designed. I pulled out the relay board check the fuse on it reinstalled all of the Molex connector and a begin working. I tested and it looked great the dryer is now fixed. "
We serviced a
MAYTAG DRYER
Model MDE7057AYW
Near Sartell, MN 56377
Seth
Job Details: 01/10/2023
I installed two oversize screws and re-affixed the baffle and clean the dryer and duct. The dryer is now working as designed.
We serviced a
GE WASHER
Model GTWN7450D0WW
Near Sartell, MN 56377
Seth
Job Details: 01/10/2023
I removed a garment from underneath the wash plate. No additional charges it took two minutes.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Sauk Rapids, MN 56379
Seth
Job Details: 01/10/2023
"This is not a redo the property manager knows the condition and situation of the washer. Here were the recorded error codes. F9E1- long drain, F0E2- over-suds, F0E1- load detected when cleaning, I found the drain pump filter was full of debris causing it to not drain. I removed it, reset the error codes and tested. The washer began draining and completed a quick wash cycle and drain and spin while I was onsite. The washer is now fixed. Please call and collect."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Rogers, MN 55374
Phillip
Job Details: 01/10/2023
"Customer complaint is just like it was almost 2 years ago, the fresh food section is working fine, but the freezer is not cooling. Today the freezer is not cooling and the fresh food is cooling good. The freezer fan is also not running. I put into diagnostics and ran test number four. The freezer Fran started to run and it started to cool in the freezer. I took it back out a diagnostics and now everything is running in the freezer is getting cold. The customer said the freezer was cooling for a day and then stopped cooling. I replaced the main rear board. So far its working good. The freezer is cooling ."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Minneapolis, MN 55447
Adam
Job Details: 01/10/2023
Unit is washing dishings again. Same problem as last time. Checked voltage. Unit is getting proper voltage to motor. Looks like the motor had failed again. Part is covered under warranty. Customer would like to try a new sump one more time ordered new sump assembly and rescheduled ; ordrd 1 W11178672 (Sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Blaine, MN 55434
Phillip
Job Details: 01/10/2023
The customer had a new door for me to replace. Another service person was out for a different company and they broke the dispenser tray and a bin on the left door. Today I replaced the right refrigerator door and leveled. Please submit the parts for the bin and tray. Please send the parts directly to the customer for him to install. Do not reschedule for us to install the bin and tray.Trivet bin W11026418Tray W10909034; O-emld tckt