We serviced a
KENMORE DISHWASHER
Model 66513693N410
Near Hopkins, MN 55343
Adam
Job Details: 01/10/2023
Customers complaint unit not drying or cleaning well. Found the heating element was good. Next disassembled the door and found the control board was burnt up. Cant repair. Reassembled unit then quoted customer for new board. Ordered board and rescheduled customer; schdld next appmnt for 1/18 WED !
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Rogers, MN 55374
Matt
Job Details: 01/10/2023
"Customer complaint is, DISPLAY FLICKERS. Inspected and tested. Found the display is constantly flickering. Needs a new display board. Part on order. ; ordrd 1 DG07-01005A (Display board)"
We serviced a
GE DISHWASHER
Model PDT715SMN0ES
Near Brooklyn Park, MN 55444
Phillip
Job Details: 01/10/2023
"The customer said the dishwasher will fill and sound like its washing but the dishes on the lower and upper rack dont get cleaned. I hooked up the Newfi and it said there was a issue with the diverter. I did a sump motor test , when I had the motor on to wash the lower spray arm, water was only coming out for the silverware basket. I then pressed drain and the water was not draining. I removed the filter, the diverter and the check valve. I cleaned everything off. Put it all back together and now it drains and diverts water to all 3 spray zones. If it continues send the diverter. I also ran the firmware update. Diverter assembly WD19X25637"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG
Near Minneapolis, MN 55422
Phillip
Job Details: 01/10/2023
The customer complaint is the dishwasher is giving LC fault code. The LC code is indicating water has tripped the leak pan sensor. I pulled the dishwasher out. I pressed power to turn it off then power to turn it back on. I removed the side panels and then ran the dishwasher. After 20 minutes the dishwasher is not leaking. I did find water leaking from the main supply hose. I found the connections were not tight. I tightened up both connections. I tipped the dishwasher back and removed the cover. I cleaned the contacts of the sensor. If it happens again send the leak sensor. Leak sensor DD94-01062A
We serviced a
UNKNOWN REFRIGERATOR
Model NOTAVAILABLE
Near Prior Lake, MN 55372
Delton
Job Details: 01/10/2023
Cant find model or serial number but JR sent toe kick.Replaced toe kick and mini fridge is working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
LG DISHWASHER
Model LDT7808SS
Near Excelsior, MN 55331
Adam
Job Details: 01/10/2023
Go to install part from last diagnosis and the mice have now chewed up another hose. Quoted customer for the other hose. They approved. Ordered part and rescheduled customer. Customer said they have gotten 5 mice since last visit. ; ordrd 1 MEJ63424801 (Hose steamer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Minneapolis, MN 55447
Phillip
Job Details: 01/10/2023
The customer said the dishwasher first started to leak out the left side corner but now leaks out both sides. They said it usually starts to leak after 10 minutes or so. I first inspected the lower spray arm. I found the lower arm is starting to split down the center. I started the dishwasher and let it run for maybe 10 minutes. It did not drip on the floor but when I felt under the door I could feel the door blanket was wet and water was about to drip. I replaced lower spray arm and let run longer.
We serviced a
FRIGIDAIRE DRYER
Model AEQ6000ES2
Near Rogers, MN 55374
Matt
Job Details: 01/10/2023
"Customer complaint is, VERY HOT SMELL AND MELTED SOME CLOTHES. Inspected and tested. Found the heating element has failed and is grounding to the housing assembly. Needs the whole heating element housing assembly. Part on order. ; ordrd 1 131553900 (Heating element)"
We serviced a
BOSCH REFRIGERATOR
Model B21CL81SNS
Near Victoria, MN 55386
Adam
Job Details: 01/10/2023
When opening the left fresh food door would trip the breaker. Found that when opening and closing the moisture closer it trips the breaker. Quoted and rescheduled customer for replacing that part. ; ordrd 1 00716817 (DOOR CLOSURE)
We serviced a
LG WASHER
Model WT7305CV
Near Chaska, MN 55318
Adam
Job Details: 01/10/2023
Installed board and cover from last diagnosis. Reassembled unit and tested. Now unit is working properly
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS1
Near Plymouth, MN 55446
Phillip
Job Details: 01/10/2023
The customer complaint was water is leaking from the bottom right side of the door. I inspected the spray arms and door seal. I found the right side of the door seal is all chewed up. A rack pivot is broken on the upper rack. Today I replaced the upper rack pivot and door seal. I ran the dishwasher for a while and there is no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Rogers, MN 55374
Matt
Job Details: 01/10/2023
"Customer complaint is, OUT OF BALANCE? CLOTHES END UP ONE SIDE OF IT & WONT COMPLETE FINAL RINSE CYCLE. Inspected and tested. Found the actuator has failed and it stuck in agitate mode. Quoted customer $300. to install new actuator. Customer approved repair. Installed new actuator and tested. Washer is working great. Washer is now fixed. ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Elk River, MN 55330
Matt
Job Details: 01/10/2023
"Customer complaint is, AGITATOR WONT SPIN- CLUNK NOISE. Inspected and tested. Found the actuator has failed. Also theres some oil on the belt and pulley. Customer approved repair. Installed new actuator and tested. Washer is working great. Washer is now fixed. I advised customer that eventually the transmission will need to be replaced because of the leaking oil, but it sounds good in a spin. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
SAMSUNG WASHER
Model WF410ANW/XAA
Near Corcoran, MN 55340
Phillip
Job Details: 01/10/2023
"The customer complaint is the washer does not drain and displays the ND. I checked the filter and it was clean. The drain pump impeller is stripped and does not pump the water. I quoted BB for the drain pump. I replaced the drain pump and ran a normal and spin cycle. The washer fills, drains and spins. ; used 1 4681EA2001T (PUMP, DRAIN ASSY) from stock"
We serviced a
LG DISHWASHER
Model LDT5678BD
Near Minneapolis, MN 55408
Nate
Job Details: 01/10/2023
Replaced bad sump motor. Runs and circulates great now.
We serviced a
UNKNOWN RANGE
Model MISSING
Near Minneapolis, MN 55407
Nate
Job Details: 01/10/2023
Spent an hour working on getting the pilots all lit for the burners and oven. Adjusted the flutters so that the proper air and gas mixture is going to the burners. Now three of the four burners come on with the knobs. The front right you have to light with a lighter. Showed customer how to light pilots if they go out. Charged minimum labor. LM for landlord and then asked her if she can call to make payment.
We serviced a
LG WASHER
Model WM3370HRA
Near Maplewood, MN 55119
Nate
Job Details: 01/10/2023
"Replaced the two bad water valves and pressure sensor hose. Ran it for 20 minutes, no overfilling or leaks. Runs great now."
We serviced a
UNKNOWN GARBAGE DISP++
Model W11316364
Near Eden Prairie, MN 55344
Adam
Job Details: 01/10/2023
"There old disposal the blades were damaged and making loud noise. Replaced with the truck stock whirlpool one. Once installed tested for leaks for 5 minutes and it worked perfectly. Was able to use there old set up ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 DISPOSAL () from stock"
We serviced a
ELECTROLUX DRYER
Model EFMG617STT0
Near Rockford, MN 55373
Phillip
Job Details: 01/10/2023
Customer complaint is the dryer would not run and tumble. I ruined the top and found the dryer belt was broken. I replaced the belt and tested the dryer. The dryer runs good and sounds good. ; used 1 137292700 (BELT) from stock
We serviced a
AMANA REFRIGERATOR
Model ASD2325KES
Near Lakeville, MN 55044
Delton
Job Details: 01/10/2023
Customer said about two weeks ago it would freeze then thaw. But since then it has been cooling and working good. I checked evaporator and has good frost pattern and doors are sealing. Refrigerator is working good as im here.
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Lakeville, MN 55044
Delton
Job Details: 01/10/2023
"Found that belt is broken. Also customer said it takes 3-4 cycles to dry clothes. I replaced belt, tested heat with vent disconnected and dryer is cycling heat normally. I attached vent and heat spiked and is not venting out, vent is clogged and needs to be cleaned out. I informed customer and they will get it cleaned (vent is on 2nd floor) Dryer itself is working good.; used 1 137292700 (BELT) from stock"
We serviced a
KITCHENAID COOKTOP++
Model KICU500XSS00
Near Inver Grove Heights, MN 55077
Delton
Job Details: 01/10/2023
Replaced control module and getting f47 error. UI problem. I programmed correct code and still getting error.
We serviced a
LG WASHER STACKED++
Model WM3370HWA
Near Eagan, MN 55121
Delton
Job Details: 01/10/2023
"Replaced water valves, tested and no more leaks. Washer is working good.; used 1 5220fr2006hDNS (HOT VALVE), and 1 5220FR2075LDNS (VALVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WCD3090JW0
Near Minneapolis, MN 55413
Delton
Job Details: 01/10/2023
"Replaced drain pump and sensor, tested and dryer now runs with no errors and is working good.No work order for washer so ill put notes here. but customer said that washer moves around. Washer is in a plastic drip pan and has no grip so it slides around. I added tape on bottom of plastic pan and seems to have stopped sliding. I informed manager about it to add non slip pads or take out drip pan so it sits on the rubber feet."
We serviced a
MAYTAG DRYER
Model mDG5500AWW
Near Mendota Heights, MN 55118
Nate
Job Details: 01/10/2023
"Dryer grinding when it runs. Found the felt seal on the inner part of the front panel - the part the drum glides on, is all ripped. So metal is sliding on metal.; saved tckt"
We serviced a
BEKO++ DISHWASHER
Model DUT25401X
Near Minneapolis, MN 55410
Nate
Job Details: 01/10/2023
"After the deep freeze a week and a half ago, dishwasher wasnt running. I ran it for a half hour. The waterline would have been frozen and thawed out since then. Checked for leaks, no leaks, runs great."
We serviced a
HOTPOINT DRYER
Model DLL2650BHLWH
Near Minneapolis, MN 55426
Nate
Job Details: 01/10/2023
"Not heating. Found a bad ignitor and bad coils. Replaced both and vacuumed out dryer. Heats and runs great now. ; used 1 DC035 (IGNITER), and 1 5303931775 (COIL KIT) from stock"
We serviced a
GE DRYER
Model DHDSR46EG2WW
Near Monticello, MN 55362
Matt
Job Details: 01/10/2023
"Customer complaint is, settings are not working and when the unit does turn on it does not dry properly. Inspected and tested. Found the timer knob was broken and not turning the timer. I disassembled dryer and found the front glides and felt are wore out, the heating element is burnt out, the belt is cracked, the lint filter is broken. Installed new heating element, belt, felt seal, glides and lint filter. Tested and dryer is heating great and cycling between 220F and 120F and air flow on outside of house is 15mph. Airflow on back of dryer is 23mph. Customer said he cleaned vent already, so I recommended he redo the vent and straighten it out as much as he can. Dryer is now fixed."
We serviced a
SAMSUNG DRYER
Model DV210AGW/XAA01
Near Chanhassen, MN 55317
Adam
Job Details: 01/05/2023
Unit isnt heating. Disassembled unit and tested igniter and all thermostats and thermistors. Everything is testing good. Next checked voltage going to the igniter and found that it wasnt sending any voltage. Hammered on the relays. And it worked a few times then cut out. Unit needs a new control board. Also some buttons not working on display. DC92-00123C relay on board is sticking and not sending correct voltage to the igniter. I tapped on relay and got it to work a few cyclesDC97-15940A display board assembly. some buttons arent function; states that autho needed
We serviced a
DACOR++ RANGE
Model HGR30PS/LP
Near Waconia, MN 55387
Adam
Job Details: 01/05/2023
Unit wasnt heating up found the igniter was weak. Replaced igniter and then reassembled unit. Tested unit multiple times. It working properly but when taking temps noticed the 50 temps lower then it should be. Also the blue prelight isnt working. Cant find any info or part break down.Looks like we need the thermostat and oven control ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
SAMSUNG DRYER
Model DV210AGW/XAA01
Near Chanhassen, MN 55317
Adam
Job Details: 01/05/2023
Unit isnt heating. Disassembled unit and tested igniter and all thermostats and thermistors. Everything is testing good. Next checked voltage going to the igniter and found that it wasnt sending any voltage. Hammered on the relays. And it worked a few times then cut out. Unit needs a new control board. Also some buttons not working on display. DC92-00123C relay on board is sticking and not sending correct voltage to the igniter. I tapped on relay and got it to work a few cyclesDC97-15940A display board assembly. some buttons arent function; states that autho needed
We serviced a
JENN-AIR RANGE
Model JGS8860BDP17
Near Victoria, MN 55386
Adam
Job Details: 01/05/2023
Part came wrong will be going out Monday with the correct part; schdld next appmnt for 1/9 MON !
We serviced a
DACOR++ RANGE
Model HGR30PS/LP
Near Waconia, MN 55387
Adam
Job Details: 01/05/2023
Unit wasnt heating up found the igniter was weak. Replaced igniter and then reassembled unit. Tested unit multiple times. It working properly but when taking temps noticed the 50 temps lower then it should be. Also the blue prelight isnt working.Looks like we need the thermostat and oven control ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
LG WASHER
Model WM2501HWA
Near Shakopee, MN 55379
Adam
Job Details: 01/05/2023
Unit leaking out the front. Found the door boot had a small hole. Quoted customer for new bellow/boot. Customer approved ordered boot from Sundberg and rescheduled customer. Glue the small hole for the mean time but let customer it will probably still leak a little; schdld next appmnt for 1/12 THU !
We serviced a
GE REFRIGERATOR
Model DFE29JMDAES
Near Minneapolis, MN 55442
Phillip
Job Details: 01/05/2023
The customer said the fresh food section is not cooling well and the freezer is fine. I found the fresh food fan was not working. I pulled the fan out and moved it by hand. The fan motor is bad. I replaced the fan motor and ran the firmware update. All tested good. ; used 1 WR60X26866 (EVAP FAN MOTOR (NON-STANDARD SXS)) from stock
We serviced a
JENN-AIR RANGE
Model JGS8860BDP17
Near Victoria, MN 55386
Adam
Job Details: 01/05/2023
; schdld next appmnt for 1/9 MON !
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Minneapolis, MN 55412
Nate
Job Details: 01/05/2023
"Evaporator totally iced up. Heater comes on when I put it into forced defrost. Needs a new control box. Ordered, coming back next Thursday to install. ; ordrd 1 W11382529 (Control box)"
We serviced a
LG WASHER
Model WM2501HWA
Near Shakopee, MN 55379
Adam
Job Details: 01/05/2023
Unit leaking out the front. Found the door boot had a small hole. Quoted customer for new bellow/boot. Customer approved ordered boot from Sundberg and rescheduled customer. Glue the small hole for the mean time but let customer it will probably still leak a little; schdld next appmnt for 1/12 THU !
We serviced a
SAMSUNG DRYER
Model DV45H7000GW/A2
Near Minneapolis, MN 55421
Nate
Job Details: 01/05/2023
Not heating. Found bad coils. Cleaned out dryer and replaced coils. Runs great now. ; used 1 5303931775 (COIL KIT) from stock
We serviced a
GE REFRIGERATOR
Model DFE29JMDAES
Near Minneapolis, MN 55442
Phillip
Job Details: 01/05/2023
The customer said the fresh food section is not cooling well and the freezer is fine. I found the fresh food fan was not working. I pulled the fan out and moved it by hand. The fan motor is bad I replaced the fan motor and ran the firmware update. All tested good. ; used 1 WR60X26866 (EVAP FAN MOTOR (NON-STANDARD SXS)) from stock
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Eden Prairie, MN 55347
Adam
Job Details: 01/05/2023
Installed door latch from last diagnosis and tested unit multiple times. Unit is working properly now with out any beeping. Installed AGM76209501; used 1 AGM76209501 (DOOR LATCH ASSM) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Minneapolis, MN 55412
Nate
Job Details: 01/05/2023
"Evaporator totally iced up. Heater comes on when I put it into forced defrost. Needs a new control box. Ordered, coming back next Thursday to install. ; ordrd 1 W11382529 (Control box)"
We serviced a
SAMSUNG DRYER
Model DV45H7000GW/A2
Near Minneapolis, MN 55421
Nate
Job Details: 01/05/2023
Not heating. Found bad coils. Cleaned out dryer and replaced coils. Runs great now. ; used 1 5303931775 (COIL KIT) from stock
We serviced a
KENMORE DRYER
Model 110.796228
Near Minneapolis, MN 55429
Adam
Job Details: 01/05/2023
Unit would stop heating and would have to start unit multiple times to finish the cycle. The igniter looked good and flame looks good. All sensors are good. Did a temp reading temps got to 190 inside units drum which is normal for gas. The coils are failing half way through the cycle. Quoted then replaced coils now unit is working great; used 1 5303931775 (GAS VALVE COIL KIT (NEW STYLE)) from stock
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Eden Prairie, MN 55347
Adam
Job Details: 01/05/2023
Installed door latch from last diagnosis and tested unit multiple times. Unit is working properly now with out any beeping. Installed AGM76209501; used 1 AGM76209501 (DOOR LATCH ASSM) from stock
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS1
Near Plymouth, MN 55446
Phillip
Job Details: 01/05/2023
The customer complaint was water is leaking from the bottom right side of the door. I inspected the spray arms and door seal. I found the right side of the door seal is all chewed up. A rack pivot is broken on the upper rack. I quoted for the gasket and pivot. Im ordering the 2 parts. ; ordrd 1 W11177741 (DOOR SEAL) and 1 WPW10082853 (RACK ADJUSTER)
We serviced a
SAMSUNG DRYER
Model DV52J8700EP/A2
Near Plymouth, MN 55446
Phillip
Job Details: 01/05/2023
"Customer complaint was the dryer will not tumble. I started the dryer and verified that nothing will happen. Motor would not make a noise. I spun the drum by hand and felt no resistance. I lifted the top and found the belt was not broken, but the idler pulley wheel had fallen off the shaft. I gave the customer the blue book quote for replacing the idler pulley assembly. I replaced the idler, pulley assembly and oiled rollers. The airflow tested good, and the dryer is heating properly. ; used 1 DE634A (IDLER PULLEY) from stock"
We serviced a
KENMORE DRYER
Model 110.796228
Near Minneapolis, MN 55429
Adam
Job Details: 01/05/2023
Unit would stop heating and would have to start unit multiple times to finish the cycle. The igniter looked good and flame looks good. All sensors are good. Did a temp reading temps got to 190 inside units drum which is normal for gas. The coils are failing half way through the cycle. Quoted then replaced coils now unit is working great; used 1 5303931775 (GAS VALVE COIL KIT (NEW STYLE)) from stock
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW02
Near Medina, MN 55340
Phillip
Job Details: 01/05/2023
The washer top was starting to rust. I verify the rust on the lid and I replaced all the parts that were sent. I left the old lid with the customer because the model serial tag will not transfer.
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS1
Near Plymouth, MN 55446
Phillip
Job Details: 01/05/2023
The customer complaint was water is leaking from the bottom right side of the door. I inspected the spray arms and door seal. I found the right side of the door seal is all chewed up. A rack pivot is broken on the upper rack. I quoted for the gasket and pivot. Im ordering the 2 parts. ; ordrd 1 W11177741 (DOOR SEAL) and 1 WPW10082853 (RACK ADJUSTER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Osseo, MN 55311
Phillip
Job Details: 01/05/2023
The customer complaint is the fresh food section is not cooling. I pulled the drawers out and found frost building up on the rear evaporator. This has happen before and the sensors was replaced. I gave the customer a quote for the new kit plus fan with sensor. W11457241W11087438; ordrd 1 W11087438 (DEFROST LIMIT AND DEFROST EVAP0RATOR) and 1 W11457241 (DRAIN LINE KIT)
We serviced a
SAMSUNG DRYER
Model DV52J8700EP/A2
Near Plymouth, MN 55446
Phillip
Job Details: 01/05/2023
"Customer complaint was the dryer will not tumble. I started the dryer and verified that nothing will happen. Motor would not make a noise. I spun the drum by hand and felt no resistance. I lifted the top and found the belt was not broken, but the idler pulley wheel had fallen off the shaft. I gave the customer the blue book quote for replacing the idler pulley assembly. I replaced the idler, pulley assembly and oiled rollers. The airflow tested good, and the dryer is heating properly. ; used 1 DE634A (IDLER PULLEY) from stock"
We serviced a
LG DRYER STACKED++
Model DLE7177WM
Near Rogers, MN 55374
Phillip
Job Details: 01/05/2023
The customer complaint is the dryer does not heat. I started the dryer and verified its not heating. I took the dryer apart and tested the heater and thermal fuse on the heater. I found the fuse is bad. I gave the customer BB quote plus advised I would shorten the dryer duct in the back. I replace the fuse and shortened the duct. The dryer is heating but its taking a long time to heat up. When I disconnected the dryer duct the temp went up faster. I advised the customer they need the duct cleaned ASAP. If the duct is not cleaned it can cause the fuse to pop early. Advised there would be a charge for replacing it again if the duct is not cleaned .; used 1 6931EL3003D (THERMOSTAT - REGULATING OR HI LIMIT) from stock
We serviced a
SPEED QUEEN WASHER
Model AWN632SP116TW02
Near Medina, MN 55340
Phillip
Job Details: 01/05/2023
The washer top was starting to rust. I verify the rust on the lid and I replaced all the parts that were sent. I left the old lid with the customer because the model serial tag will not transfer.
We serviced a
BOSCH DISHWASHER
Model SHE87SWD5N/11
Near Eagan, MN 55123
Delton
Job Details: 01/05/2023
Was getting e:15 error (leak error) I pulled out dishwasher and there was small amount of water on bottom of drip pan but can see water mark that there was more water in there that must of evaporated. Ran normal cycle for over 35 minutes and did not find any leaks. Only thing that was concerning was that there was a lot of suds and i did not add any water that could of possibly overflowed and it channels into drip pan. Also when draining the sink backed up but did drain right before dishwasher finished draining cycle.Mechanically as im here Im not seeing any leaks and all fucntions are working good. I explained to customer of what i thought could cause error and to use it as normal and if it happens again to call back and ill be back out. Dishwasher is working good and no leaks as im here.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Osseo, MN 55311
Phillip
Job Details: 01/05/2023
The customer complaint is the fresh food section is not cooling. I pulled the drawers out and found frost building up on the rear evaporator. This has happen before and the sensors was replaced. I gave the customer a quote for the new kit plus fan with sensor. W11457241W11087438; ordrd 1 W11087438 (DEFROST LIMIT AND DEFROST EVAP0RATOR) and 1 W11457241 (DRAIN LINE KIT)
We serviced a
LG MICROWAVE
Model LMVM2033ST/01
Near Eagan, MN 55123
Delton
Job Details: 01/05/2023
"Replaced transformer, magnetron, capacitor. Tested and microwave is heating and working good."
We serviced a
LG DRYER STACKED++
Model DLE7177WM
Near Rogers, MN 55374
Phillip
Job Details: 01/05/2023
The customer complaint is the dryer does not heat. I started the dryer and verified its not heating. I took the dryer apart and tested the heater and thermal fuse on the heater. I found the fuse is bad. I gave the customer BB quote plus advised I would shorten the dryer duct in the back. I replace the fuse and shortened the duct. The dryer is heating but its taking a long time to heat up. When I disconnected the dryer duct the temp went up faster. I advised the customer they need the duct cleaned ASAP. If the duct is not cleaned it can cause the fuse to pop early. Advised there would be a charge for replacing it again if the duct is not cleaned .; used 1 6931EL3003D (THERMOSTAT - REGULATING OR HI LIMIT) from stock
We serviced a
KENMORE DRYER
Model 110.7810231
Near Eagan, MN 55123
Delton
Job Details: 01/05/2023
"Customer said that Dryer smells like it was burning but then after a few cycles stopped. Customer also said it was taking 2 cycles to dry clothes. I tested heat and dryer was short cycling. I disconnected vent and dryer is cycling heat normally. I checked outside vent and saw that inside floor, vent is disconnected from outside dryer vent (see picture) i showed customer and informed them that itll need to be fixed and since its in the floor with finished ceiling, its not something we do. He will contact dryer vent wizard.Dryer lint was smoldering inside dryer and i explained that is because of dryer not venting outside lint falls inside dryer because of poor air flow. Dryer should work fine once vent is fixed."
We serviced a
BOSCH DISHWASHER
Model SHE87SWD5N/11
Near Eagan, MN 55123
Delton
Job Details: 01/05/2023
Was getting e:15 error (leak error) I pulled out dishwasher and there was small amount of water on bottom of drip pan but can see water mark that there was more water in there that must of evaporated. Ran normal cycle for over 35 minutes and did not find any leaks. Only thing that was concerning was that there was a lot of suds and i did not add any water that could of possibly overflowed and it channels into drip pan. Also when draining the sink backed up but did drain right before dishwasher finished draining cycle.Mechanically as im here Im not seeing any leaks and all fucntions are working good. I explained to customer of what i thought could cause error and to use it as normal and if it happens again to call back and ill be back out. Dishwasher is working good and no leaks as im here.
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3 01
Near Saint Michael, MN 55376
Phillip
Job Details: 01/05/2023
The dryer will start but only run for a few seconds and shuts off. When the motor runs its loud. After trying to get it to run a few times the motor it burning and smells. I can hear the overload click on the motor once it cools down. The windings on the motor are bad and the motor assembly needs to be replaced. I gave the customer the BB quote for the whole assembly. I advised its more cost effective to do the whole assembly verses just the motor. The customer wanted to think it over and will let us know if they want to fix it. I created a estimate invoice.
We serviced a
LG MICROWAVE
Model LMVM2033ST/01
Near Eagan, MN 55123
Delton
Job Details: 01/05/2023
"Replaced transformer, magnetron, capacitor. Tested and microwave is heating and working good."
We serviced a
FRIGIDAIRE LAUNDRY CENTER++
Model FLCE7522AW3
Near Eden Prairie, MN 55347
Delton
Job Details: 01/05/2023
Dryer will run for about 10 seconds and then shut off. I never felt any heat during that time. Went into error list and shows E53 which says Drum motor centrifugal switch error. Replace motor and/or control board.Im not sure which one. Part not in stock. Order both parts and give estimate for more expensive one.Schedule 2 hours for repair.Control board 5304530033; motor 134196602; saved tckt
We serviced a
KENMORE DRYER
Model 110.7810231
Near Eagan, MN 55123
Delton
Job Details: 01/05/2023
"Customer said that Dryer smells like it was burning but then after a few cycles stopped. Customer also said it was taking 2 cycles to dry clothes. I tested heat and dryer was short cycling. I disconnected vent and dryer is cycling heat normally. I checked outside vent and saw that inside floor, vent is disconnected from outside dryer vent (see picture) i showed customer and informed them that itll need to be fixed and since its in the floor with finished ceiling, its not something we do. He will contact dryer vent wizard.Dryer lint was smoldering inside dryer and i explained that is because of dryer not venting outside lint falls inside dryer because of poor air flow. Dryer should work fine once vent is fixed."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Apple Valley, MN 55124
Delton
Job Details: 01/05/2023
Found that roller is worn out causing rubber burning smell. Replaced roller and cleaned out inside dryer of lint build up. Tested and dryer itself is cycling heat and working good. Attached vent and heat spikes. Found that outside vent is crushed. I showed customer they will replace it. Dryer itself is working good.; used 1 4581EL3001E (ROLLER) from stock
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3 01
Near Saint Michael, MN 55376
Phillip
Job Details: 01/05/2023
The dryer will start but only run for a few seconds and shuts off. When the motor runs its loud. After trying to get it to run a few times the motor it burning and smells. I can hear the overload click on the motor once it cools down. The windings on the motor are bad and the motor assembly needs to be replaced.
We serviced a
MAYTAG DISHWASHER
Model MDB5601AWW
Near Farmington, MN 55024
Delton
Job Details: 01/05/2023
"Touch panel is bad. Several buttons do not respond when pushing and the start/cancel button is one of those. Dishwasher wont start. Also door handle plastic is broken. Touch panel part is discontinued and NLA. Please see if part can be found and contact customer with estimate if part can be found.Im assuming everything else on dishwasher works but without panel i cant get dishwasher to run and verify other functions.Touch panel 99003381; door latch (black only) wpw10130695; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE LAUNDRY CENTER++
Model FLCE7522AW3
Near Eden Prairie, MN 55347
Delton
Job Details: 01/05/2023
Dryer will run for about 10 seconds and then shut off. I never felt any heat during that time. Went into error list and shows E53 which says Drum motor centrifugal switch error. Replace motor and/or control board.Im not sure which one. Part not in stock. Order both parts and give estimate for more expensive one.Schedule 2 hours for repair.Control board 5304530033; motor 134196602; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TP5
Near Minneapolis, MN 55418
Nate
Job Details: 01/05/2023
"Not cooling. Compressor is running, fans running, zero frost on evaporator. Sealed system issue."
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Apple Valley, MN 55124
Delton
Job Details: 01/05/2023
Found that roller is worn out causing rubber burning smell. Replaced roller and cleaned out inside dryer of lint build up. Tested and dryer itself is cycling heat and working good. Attached vent and heat spikes. Found that outside vent is crushed. I showed customer they will replace it. Dryer itself is working good.; used 1 4581EL3001E (ROLLER) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR1842TF1
Near Minneapolis, MN 55418
Nate
Job Details: 01/05/2023
"Has been making a knocking sound since customer moved here in November. Looked at evaporator. Uniform frost, no ice around evaporator fan. Checked compressor. Warm and running, fan running strong, condenser line nice and hot. Everything checks out great."
We serviced a
MAYTAG DISHWASHER
Model MDB5601AWW
Near Farmington, MN 55024
Delton
Job Details: 01/05/2023
"Touch panel is bad. Several buttons do not respond when pushing and the start/cancel button is one of those. Dishwasher wont start. Also door handle plastic is broken. Touch panel part is discontinued and NLA. Please see if part can be found and contact customer with estimate if part can be found.Im assuming everything else on dishwasher works but without panel i cant get dishwasher to run and verify other functions.Touch panel 99003381; door latch (black only) wpw10130695; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TP5
Near Saint Paul, MN 55107
Nate
Job Details: 01/05/2023
"Fridge doors not level on top with each other. Worked on trying to level out fridge, but floor it sits on slants to the right at a 20 degree angle. Unable to get tops of doors level with each other but doors seal well. Customers son put her hand in the area where ice is dispensed and knocked the rubber flap seal off. I reinstalled it and tested ice dispenser, made sure its secure and seals well."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TP5
Near Minneapolis, MN 55418
Nate
Job Details: 01/05/2023
"Not cooling. Compressor is running, fans running, zero frost on evaporator. Sealed system issue."
We serviced a
BOSCH DISHWASHER
Model SHX68E15UC/01
Near Minneapolis, MN 55419
Nate
Job Details: 01/05/2023
"E15 error. Ran it for an hour. No leaks, but can see its leaked from the sump, the wash motor, and the case break. Recommended switching to finish and using salt in theirs since their water tested 15 on a scale of 1-25. Ran it and it had tons of suds. Explained how that can cause leaking."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR1842TF1
Near Minneapolis, MN 55418
Nate
Job Details: 01/05/2023
"Has been making a knocking sound since customer moved here in November. Looked at evaporator. Uniform frost, no ice around evaporator fan. Checked compressor. Warm and running, fan running strong, condenser line nice and hot. Everything checks out great."
We serviced a
ELECTROLUX WASHER
Model n/a
Near Minneapolis, MN 55422
Nate
Job Details: 01/05/2023
Not draining. Found the drain pump and drain line were totally plugged up with black gunk. Spent a couple hours cleaning it out. Drains great now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TP5
Near Saint Paul, MN 55107
Nate
Job Details: 01/05/2023
"Fridge doors not level on top with each other. Worked on trying to level out fridge, but floor it sits on slants to the right at a 20 degree angle. Unable to get tops of doors level with each other but doors seal well. Customers son put her hand in the area where ice is dispensed and knocked the rubber flap seal off. I reinstalled it and tested ice dispenser, made sure its secure and seals well."
We serviced a
LG RANGE
Model LREL6321S/00
Near St. Cloud, MN 56301
Seth
Job Details: 01/05/2023
Failed element. This is a hidden bake element that has a welded cover we will need two hours. The customer is aware there will be a lot of noise and the unit will need to be cool. ; schdld next appmnt for 1/12 THU !
We serviced a
BOSCH DISHWASHER
Model SHX68E15UC/01
Near Minneapolis, MN 55419
Nate
Job Details: 01/05/2023
"E15 error. Ran it for an hour. No leaks, but can see its leaked from the sump, the wash motor, and the case break. Recommended switching to finish and using salt in theirs since their water tested 15 on a scale of 1-25. Ran it and it had tons of suds. Explained how that can cause leaking."
We serviced a
ELECTROLUX WASHER
Model n/a
Near Minneapolis, MN 55422
Nate
Job Details: 01/05/2023
Not draining. Found the drain pump and drain line were totally plugged up with black gunk. Spent a couple hours cleaning it out. Drains great now.
We serviced a
KENMORE WASHER
Model 11029852991
Near Maple Grove, MN 55369
Adam
Job Details: 01/05/2023
Customer complaint unit wont spin out and drain. Also making loud noise. Verified complaint. Tip unit back and found the coupler was bad. Quoted customer for new coupler. Installed part. Reassembled washer then tested multiple times works great; used 1 285753A (MOTOR COUPLING (TO TRANSMISSION)) from stock
We serviced a
LG RANGE
Model LREL6321S/00
Near St. Cloud, MN 56301
Seth
Job Details: 01/05/2023
Failed element. This is a hidden bake element that has a welded cover we will need two hours. The customer is aware there will be a lot of noise and the unit will need to be cool. Parts on order.; schdld next appmnt for 1/12 THU !
We serviced a
KENMORE WASHER
Model 11029852991
Near Maple Grove, MN 55369
Adam
Job Details: 01/05/2023
Customer complaint unit wont spin out and drain. Also making loud noise. Verified complaint. Tip unit back and found the coupler was bad. Quoted customer for new coupler. Installed part. Reassembled washer then tested multiple times works great; used 1 285753A (MOTOR COUPLING (TO TRANSMISSION)) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBSR/AA
Near Saint Michael, MN 55376
Phillip
Job Details: 01/04/2023
Customer complaint was water was leaking in underneath the crisper pan. I found the defrost drain in the fresh food section was iced up. Replaced the drain tubes and cleared the defrost. Drain and installed the new heater. ; used 1 DA82-01415A (DEFROST DRAIN AND CLEAN LINE) from stock
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Clearwater, MN 55320
Seth
Job Details: 01/04/2023
"4e error code it intermittently completes cycles. Upon arrival and inspection I took the unit apart and verified pressure sensor was good the valves were good check the water supplies they were perfect pull it apart looked at the bar and I could hear loud hissing sound. I hooked up my HASS Tool and it would not read the control board. The control board has failed and intermittently it works and intermittently it fails. I quoted via blue book, he declined repairs."
We serviced a
ADMIRAL DRYER
Model AGD4475TQ0
Near Saint Paul, MN 55117
Nate
Job Details: 01/04/2023
"Continually fills with water. Found that the water valves continue filling even when their power connectors are removed. Also, pressure sensor hose is leaking air. Quoted for all 3 parts. Coming back Tuesday to install. ; ordrd 1 MEJ62305104 (Pressure sensor hose) and 1 5220FR2075L (3 way valve) and 1 5220FR2006H (1 way valve)"
We serviced a
KENMORE DISHWASHER
Model 665.15114K212
Near St. Cloud, MN 56304
Seth
Job Details: 01/04/2023
Customers complaint is the dishwasher would not drain. Upon arrival and inspection I found a piece of plastic in the pump although it drains perfectly for me while I was on site. I pulled the pump and remove the plastic and noticed it was having a hard time draining and pushing all the air out of the system. Once they push the air out of the system and drain great three times in a row. I left a quote for a drain pump should have more issues going forward.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW0
Near Otsego, MN 55330
Matt
Job Details: 01/04/2023
"Customer complaint is, THE DRYER RUNS BUT DOESNT HEAT UP SO THE CLOTHES DO NOT DRY. Inspected and tested. Dryer got pushed back to far and kinked the vent so its not venting properly. Found the thermal fuse was blown. Installed new thermal fuse and vacuumed out bulkhead. Tested and dryer is heating great and cycling between 220F 110F. I showed vent to customer and advised on replacing vent, or not pushing dryer back as far. Dryer is now fixed. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP116TW13
Near Dayton, MN 55327
Matt
Job Details: 01/04/2023
"Customer complaint is, SOFTENER DISPENSER NOT WORKING, ONLY INTERMITTENTLY. Inspected and tested. I called tech line and we did some voltage testing and found the board is not sending voltage to the softener solenoid. Needs a new main board. Installed new board and tested. Washer is now fixed."
We serviced a
LG RANGE
Model lrg3091st/03
Near Maple Grove, MN 55369
Matt
Job Details: 01/04/2023
"Customer complaint is, WONT BAKE, ERROR F-11 COMES UP BROIL WORKS AND BURNERS WORK. Inspected and tested. Found the bake ignitor has failed. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 12400035 (IGNITER) from stock"
We serviced a
KENMORE WASHER
Model 110.280327
Near Hopkins, MN 55343
Adam
Job Details: 01/04/2023
"Unit is banging on the sides and giving error code. Put unit in spin mode. The bearing sounds good at this time. Looks like the suspension rods are weak and needs to be replaced. Quoted customer blue book. They approved. Will have to schedule with tenant to make sure there is a time that works with them. Owner approved after I left the house. ; ordrng 1 W10820048 (DAMPER ASSM - TUB SUSPENSION), states that autho needed"
We serviced a
WHIRLPOOL WALL OVEN++
Model GMC305PRS00
Near Saint Michael, MN 55376
Phillip
Job Details: 01/04/2023
"Customer complaint was when I use the oven. The fan is loud and the microwave light is out. I verified the fan was loud and noisy and the bulb is out. I gave the customer a quote for the repair and then I replaced the oven cooling fan. The oven is working great and sounds much much better. When I went to replace the lightbulb, I found the new bulb is the wrong one. I looked it up again and the part number is correct and the bulbs shown in the picture is correct but the ball package was way too big. Im ordering another one. The door switches on the microwave look fine so either the fan staying on for a second half of the door opened is normal or its got a sticky relay on the main board. At this time the customer did not want to fix it.Today I replaced the light bulb. The new bulb worked a few times then popped. I went and got a new one then came back and replaced it. Now its working good."
We serviced a
GE RANGE
Model JB750FJ6DS
Near Rogers, MN 55374
Phillip
Job Details: 01/04/2023
"Customer complaint was the convection fan motor is loud when it runs. Today when I started the convection fan, it barely turns at all and then the customer play video of it and it was squealing. It will need a new convection fan motor. Today I replaced the convection fan motor. The new one turns and sound good. No more issues found."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFG1723AV02
Near Maple Grove, MN 55369
Phillip
Job Details: 01/04/2023
"When the customer removed the top right door cap, the wires to the red switch and sensor broke. I repaired the connections and put the caps back on now. The lights come on and go off when the door is shut. . ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Chaska, MN 55318
Adam
Job Details: 01/04/2023
The son but all his bedding in the dryer then heard it snap then stop working. Disassembled unit and found the belt busted. The idler and rollers were just replaced and were good quoted and replaced the belt 341241; used 1 341241 (BELT) from stock
We serviced a
SPEED QUEEN WASHER COIN OP++
Model SWNSX2SP115TW02
Near St. Cloud, MN 56303
Seth
Job Details: 01/04/2023
Error code its not draining. The water valves wont close behind it theyre too old. Nancy is going to have a plumber come out and replace the valves he said they should be done by the time we return if theyre not we will not be able to complete the repairs.; ordrd 1 202396P (Water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Chaska, MN 55318
Adam
Job Details: 01/04/2023
Unit would make squeaky noise intermittently during spin. I wasnt getting a noise at the time. Bearing was a little noisy. Let customer know the bearing is making a noise.
We serviced a
GE MICROWAVE
Model JVM1540SM5SS
Near Chaska, MN 55318
Adam
Job Details: 01/04/2023
Unit was dead. Checked outlet is good. Nested removed the display board. Right way noticed a wire burnt up on the thermostat. Quoted customer to replace bad thermostat and fix wiring. Installed matching thermostat and repair wiring. Reassembled unit and tested. Unit is working great; used 1 MICRO9 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burnsville, MN 55306
Delton
Job Details: 01/04/2023
"Inner tub is loose making sound. Also found transmission oil leaking underneath. Washplate is stuck, cant get it off, will need to break/cut it out.Gearcase w11454734; clutch kit w10721967; washplate w10752283; hub kit w10528947; actuator w10913953; belt w11239857; saved tckt"