We serviced a
MAYTAG WASHER
Model MHW5630HW
Near Cottage Grove, MN 55016
Hyrum
Job Details:
04/04/2024
"Upon arrival, confirmed that drain pump was indeed failed. Went ahead and replaced pump assm with provided part. Tested pump and it worked great. Complete."
We serviced a
LG DISHWASHER
Model LDFN3432T
Near Minneapolis, MN 55431
Delton
Job Details:
04/04/2024
Replaced control panel part sent by ST. Tested and dishwasher turns on and is running and working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Sauk Rapids, MN 56379
Brandon
Job Details:
04/04/2024
"Customer states the refrigerator has a burning smell. Disassembled the freezer checked the defrost element (ok) checked the freezer fan (ok) put the freezer back together removed the back panel of the fridge and checked the fan was going and the compressor was running as it should. Removed the jazz board and checked found no issues, could not find any issues"
We serviced a
ELECTROLUX FREEZER
Model FFFU14F2QWP
Near Saint Paul, MN 55117
Hyrum
Job Details:
04/04/2024
"Customer states that the machine had stopped cooling after making buzzing sounds for a couple of days. Opened up the machine and discovered that some water had frozen, blocking the defrost drain and it had built up around the evaporator fan preventing the evaporator fan from moving. Defrosted the evaporator fan and the defrost drain made sure that the machine was defrosting properly. Everything appears to be working as expected.informed customer of my findings. Complete. Machine is working right now."
We serviced a
LG WASHER STACKED++
Model 311F0376
Near Prior Lake, MN 55372
Delton
Job Details:
04/04/2024
"Found that the pump fins are broken. Customer approved estimate. Replaced drain pump motor, tested and washer is now draining and working good.
We serviced a
LG WASHER
Model WT1101CW
Near Oak Grove, MN 55011
Phillip
Job Details:
04/04/2024
The wash plate screw came loose . I installed the wash plate and cap. Ran a spin and its working. I ran a diagnostic test and it all passed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF3
Near Lakeville, MN 55044
Delton
Job Details:
04/04/2024
Replaced auger motor and drive clip. Tested and ice now dispenses cubed and crushed. Refrigerator is working good. Refrigerator is working good.
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near St. Cloud, MN 56301
Brandon
Job Details:
04/04/2024
"Returned, removed gear box, installed new gear box,cycled and tested, checked for leaks, no leaks at this time"
We serviced a
GE WASHER
Model GTW485ASJ1WS
Near Rosemount, MN 55068
Delton
Job Details:
04/04/2024
"Customer said the noise they had hasnt happened in last few loads. I checked motor/belt and underneath washer looks fine. I ran speed wash cycle with load of clothes and it completed whole cycle and spun out clothes with no abnormal noises. Washer is working good. I did a software update to washer, besides that, washer is working good as Im here.I informed customer to record the noise if it happens again and maybe thatll give us a clue."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Blaine, MN 55449
Phillip
Job Details:
04/04/2024
The washer is working. I replaced the lid and ran a cycle. The lock works and the lid is closed. Tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1835VW0
Near Oakdale, MN 55128
Phillip
Job Details:
04/04/2024
The closer had failed. I replaced the parts. Tested good now.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Otsego, MN 55330
Matt
Job Details:
04/04/2024
LOUD NOISE. The drain pump is chattering. I removed the drain pump and found a toothpick in it. Removed and tested. Dishwasher sounds great.
We serviced a
BEKO RANGE
Model PRGR34550SS
Near Minneapolis, MN 55406
Hyrum
Job Details:
04/04/2024
"UPON ARRIVAL, CUSTOMER STATES THAT THE OVEN WILL NOT START IN REGULAR BAKE MODE. OPENED UP THE MACHINE AND DISCOVERED THAT THE BAKE IGNITER WAS NOT GLOWING WHEN THE OVEN WAS IN BAKE MODE. AFTER A FEW MINUTES, I DECIDED TO GO AHEAD AND JUST REPLACE THE BAKE IGNITER. REPLACED IT WITH A NEW PART FROM TRUCK STOCK AND TESTED. MACHINE WORKS GREAT. CUSTOMER ALSO ASKED IF WE COULD CHECK ONE OF THE KNOBS. IT WAS THE MOD SELECTOR FOR THE OVEN AND I JUST WENT AHEAD AND LUBRICATED IT BECAUSE SHE SAID IT WAS STICKING SOMETIMES. Machine seems to be working great at this time.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Maple Grove, MN 55369
Matt
Job Details:
04/04/2024
WONT HEAT. Found one of the wire connectors that goes to the heating element is melted. Installed new connector and tested. Dryer is heating great and cycling between 205F and 115F. Dryer is now fixed.
We serviced a
GE RANGE
Model PB975SM2SS
Near Corcoran, MN 55340
Adam
Job Details:
04/04/2024
Customer complaint is top of door seems a little loose tightened everything up I can everything is working properly
We serviced a
ELECTROLUX DRYER
Model ELFG7637AT0
Near Victoria, MN 55386
Adam
Job Details:
04/04/2024
Disassembled unit after getting unit out of second man. Found a bunch of lint stuck in the blower wheel. Cleaned out blower wheel. Reassembled tested multiple times units working properly showed customer. Customer is happy its back to where it was before.
We serviced a
BOSCH DISHWASHER
Model SHVM78W53N/01
Near Minneapolis, MN 55424
Nate
Job Details:
04/04/2024
Rail kit was broken. Replaced it. Works great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24J9960S4/AA
Near Excelsior, MN 55331
Nate
Job Details:
04/04/2024
Replaced all parts listed under parts ordered. Cycled icemaker. Works great now. Went all the way through the cycle.
We serviced a
KITCHENAID DISHWASHER
Model KUDS40CVSS3
Near Excelsior, MN 55331
Nate
Job Details:
04/04/2024
"Replaced bad control board, works great now."
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Corcoran, MN 55340
Matt
Job Details:
04/04/2024
NOT HEATING. Customer had just replaced the rollers about 3 weeks ago. Found the heating element was burnt out. Customer approved repair. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 200F and 135F. Dryer is now fixed.
We serviced a
LIEBHERR++ REFRIGERATOR
Model CBS 1360
Near Saint Paul, MN 55116
Hyrum
Job Details:
04/04/2024
Customer states that the door closes kind of weird and doesnt always want to shut right away. Pull the machine forward and check the door hinge and it seemed OK. Check the Gastr that pushes the door closed and it definitely seems failed. Please look up the part number and build a quote for the customer. See attached pictures for images of what part is needed.
We serviced a
BOSCH DISHWASHER
Model SHU43C06UC/17
Near St. Cloud, MN 56301
Brandon
Job Details:
04/04/2024
"Returned, customer states the unit is not washing correctly. The drain pump is working as it should, cycled and tested a few times and found the wash pump is barely pumping any water. Customer would like a price to replace the wash pump if the part is available. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HWO
Near St. Cloud, MN 56301
Brandon
Job Details:
04/04/2024
Customer states the unit turns on but wont turn. Removed the top cover and checked the board (ok) disassembled and found the fuse was blown. Tested with a new fuse and the unit starts up. Left customer a voicemail at 12:30. customer returned call later and approved the repair. Returned installed new fuse and thermistor. I informed the customer they need to have their vent checked and cleaned. After the repair the unit was at 21 mph. Could not check the vent as it is on the roof.
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Saint Paul, MN 55104
Hyrum
Job Details:
04/04/2024
"Customer stated that it still wasnt cooling very well in the fridge, but the compressor was running continuously. Opened up the freezer section and discovered a ton of frost on the back wall. Had to take the door off to disassemble the shelves in this machine. Defrosted the machine aggressively and checked the defrost system. Could not get the machine to start defrosting. Will need to return again with the parts listed. ; saved tckt , states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFC20770STB/01
Near St. Cloud, MN 56304
Brandon
Job Details:
04/04/2024
"Customer stated the spring is missing on the door flap. Checked and found the spring is not available. Needed the flap, quoted and customer approved, ordered part; ordrd 1 AGU73767903 (Front plate assembly)"
We serviced a
FRIGIDAIRE WALL OVEN++
Model GCWM3067AFB
Near Elk River, MN 55330
Matt
Job Details:
04/04/2024
MICROWAVE OVEN COMBO TOP IS M/W BOTTOM IS OVEN - LOST POWER NO LONGER RESPONDING NO LIGHTS. I found the fuse is blown. Found a service bulletin for this issue. It says if the fuse is blown theres another issue. I called techline and talked to Russ and he helped me find a bad door switch on the left side. Quoted customer $740. to install new fuse and both switch assemblies. Customer approved repairs. Parts on order. ; ordrd 1 A23243301 (SWITCH - DOOR LATCH (SELF CLEAN)) and 1 318647300 (FUSE) and 1 A23242801 (SWITCH - DOOR LATCH (SELF CLEAN))
We serviced a
GE REFRIGERATOR
Model GWE19JYLEFFS
Near Minneapolis, MN 55443
Phillip
Job Details:
04/04/2024
"The ice maker functions but does not fill. I found the fill tube is frozen inside the freezer. The water pressure coming out the ice maker fill line is slow and the water coming out the dispenser tube is slow. Customer has the fridge hooked up tomorrow RO system. The water is freezing in the tube because the water trickles in slow. I want to replace the ice maker fill tube and install the filter bypass plug. Parts listed. Fill tube WR29X24766 Filter bypass WR17X33825; snapped 1 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Hastings, MN 55033
Hyrum
Job Details:
04/04/2024
Customer states not cooling in fridge or freezer. Upon arrival found zero frost on the freezer evaporator even though the compressor was audibly running. Determined that the machine had a failed compressor. Please contact the property manager to determine warranty eligibility and quote them for the cost of repair. Thank you.TCA38151706; O-emld tckt
We serviced a
LG REFRIGERATOR
Model LRFXC2416D.ASBCNA0
Near Clearwater, MN 55320
Brandon
Job Details:
04/04/2024
"Returned customer stated the unit has a code CO E Removed the top cover and checked all the connections, found no issues. Called Tech Support Talked with Tony, case number tcc240404347574 Tony said the board EBR88309721 was the incorrect board the correct board is EBR88309733; ordrd 1 EBR880309721 (Board)"
We serviced a
GE RANGE
Model PSB9240SF6SS
Near Rosemount, MN 55068
Delton
Job Details:
04/03/2024
Replaced magnetron, tested and microwave is heating and working good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHD2368TF7
Near Shoreview, MN 55126
Hyrum
Job Details:
04/03/2024
"Customer stated the icemaker was not producing ice. Opened up the machine and checked the fill tube to make sure it wasnt frozen. Check the icemaker for any sort of mechanical damage and did not find any. Attempted to get the icemaker to go into test mode, and could not get it into test mode. Call Electrolux tech-support and they instructed me to reset the board before trying to put it into test mode. After finally getting able to put it into test mode I checked all of the tests for that icemaker and it passed all of them. Electrolux tech support said that this issue can be caused occasionally by a, small electrical problem in the house even some sort of small brownout or surge. At this point the icemaker appears to be functioning properly. Instructed customer to try and call us back if theres any further"
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Minneapolis, MN 55406
Delton
Job Details:
04/03/2024
"Replaced the main power control board and updated the firmware. Ran a rinse and spin cycle to verify proper function of the washing machine.
We serviced a
KITCHENAID RANGE
Model KGRS505XWH05
Near Big Lake, MN 55309
Matt
Job Details:
04/03/2024
FRONT RIGHT BURNER GAS VALVE DOES NOT TURN RIGHT. The front right burner valve doesnt turn. Installed new front right burner valve and tested. Burner is working great. Range is now fixed.
We serviced a
THERMADOR++ RANGE
Model TDRCOOKTOP
Near Saint Paul, MN 55127
Hyrum
Job Details:
04/03/2024
Customer states that one burner is not igniting. Took off the burner cap and discovered a lot of surface rust on the burner cap itself. Brushed this all off and then filed down the spot right where the electrode is. Cleaned everything up really well. Burner seems to be igniting normally again.
We serviced a
LG WASHER
Model Wm3670hwa
Near Minneapolis, MN 55439
Adam
Job Details:
04/03/2024
Customer is complaint is unit not draining. They cleared out the drain filter and still no luck. disassembled unit and found that the drain pump propeller was bad. Quoted bluebook for a new one. Customer approved installed part. Tested multiple times to make sure its draining and not leaking. Everything is working properly now.
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5000SR/AA
Near Minneapolis, MN 55426
Adam
Job Details:
04/03/2024
"Customer complaint is unit not cooling. On arrival check the boards everything was getting proper voltage I found that the unit was in demo mode, turned off demo mode and put on cooling by holding the two left buttons for five seconds now everything kicked on explained to customer can take 24 hours to start to cool they have any issues let us know and also showed the customer if it happens again, how to get it out of demo mode"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near North Saint Paul, MN 55109
Hyrum
Job Details:
04/03/2024
"Customer states that when it turns on, they cannot get it to function properly. On arrival I plugged it in and it just started trying to drain immediately, but was not able to drain. Inspected the drain hose and saw it was severely kinked. Un kinked it and then did my best to clean out the drain hose because it seemed to be pretty badly clogged. Once it was cleared, I put some tape on the drain hose around the kink to keep it round in that spot and, then some more tape to secure it in place so it would not get kinked again. Tested machine and it seem to drain better and it ran through a quick cycle for me. At this time the machine is working great."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Zimmerman, MN 55398
Phillip
Job Details:
04/03/2024
The customer said it was loud grinding sound. I could no recreate the noise and there are no faults. I ran every test and it works great. Maybe something was stuck in the basket or pump and it worked it self out.
We serviced a
LG MICROWAVE
Model MVEM1825F.BRSELGA
Near Blaine, MN 55434
Phillip
Job Details:
04/03/2024
The customer said one day it would not heat and was making a noise. For me its heating every time. I tried it 10 times and for 5 minutes. I reseated wires on the board and checked connections. The turn table rollers were dirty and crumbs under the plate. I cleaned the rollers and turn table. It sounds better now.
We serviced a
LG DISHWASHER
Model LDF5545ST.ASTEEUS
Near Champlin, MN 55316
Phillip
Job Details:
04/03/2024
The dishwasher pump was locked up. I replaced the wash pump and its working good now.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Monticello, MN 55362
Matt
Job Details:
04/03/2024
ROCKING AND ROLLING - UNBALANCED. HOSE SMACKS AGAINST WALL. This is a brand new washer. Customer said every load they did it was shaking and banging. I tipped washer up and inspected underneath and everything looks good. Theres no stored errors. I ran washer through test mode and everything worked perfectly. I had customer put a load of clothes in washer and we started a quick wash cycle and I watched it through the entire cycle and worked perfectly. The only noise I hear is from the drain hose hitting against the back of the washer. I put a zip tie on the hose to prevent it from vibrating against the back of the washer and its much quieter. Otherwise washer is testing and working great.
We serviced a
LG DISHWASHER
Model LDTS5552S
Near Minneapolis, MN 55428
Phillip
Job Details:
04/03/2024
I replaced the wash pump motor. Runs good and sound much better. I showed the customer the outlet the dishwasher is plugged into is shorting.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ 0
Near Clear Lake, MN 55319
Brandon
Job Details:
04/03/2024
Customer states the unit shuts off randomly.Customer had a console shipped from square trade. Installed the console. Cycled and tested the unit ran fine waited 15 mins and the unit kept running.
We serviced a
LG MICROWAVE
Model LMV1764ST.BSBELGA
Near St. Cloud, MN 56304
Brandon
Job Details:
04/03/2024
"Arrived with the new grill, removed the dented one installed the new grill."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2200XTSB2
Near St. Cloud, MN 56304
Brandon
Job Details:
04/03/2024
"Customer states unit is not draining.Unit had water in it, pushed the cancel button and the unit drained. Customer said he has never cleaned the inside below the spray arm. Disassembled and checked cleaned all the lower parts and vacuumed out the lower sump. Found debris at the end of the drain hose going into the garage disposal, cleaned out. Filled and drained 3 times with no issues."
We serviced a
WHIRLPOOL DRYER
Model GEQ8858JT0
Near Sauk Rapids, MN 56379
Brandon
Job Details:
04/03/2024
"Returned with parts, installed the new vent pipe, clamped pipe on on the inside. Replaced the heat element, repaired both heat element wires. Installed new drum rollers, belt and idler pulley. Cycled and tested the unit.
We serviced a
SPEED QUEEN DRYER
Model ADG6HRYS118TW01
Near Minneapolis, MN 55438
Delton
Job Details:
04/03/2024
"Customer said that extended tumble, door open were blinking and machine was beeping. I attached vent, tested and Dryer is working good and cycling heat normally as im here. Customer said that it happened mid cycle and is not the same issue as the stuck relay issue.Only thing i found is that the door hinge screws were loose and door was not lining up with door catch. I fixed that. Dryer is working good as im here
We serviced a
GE DRYER
Model GFD55GSSN2WW
Near St. Cloud, MN 56303
Brandon
Job Details:
04/03/2024
"Returned, parts were onsite. Removed the top cover, put the unit on the dolly (its on a homemade wooden pedestal). Removed the gas line. Removed the back cover swap the duct. Installed the back back cover, gas line, top cover , turned gas on checked for leaks. Cycled and tested the unit, unit is now heating as it should."
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Osseo, MN 55369
Phillip
Job Details:
04/03/2024
When it starts to sense it was making a loud plastic stripping sound. I found the cam was bad. I replaced the cam and shifter that were sent. Tested good now. While it was filling I found the cold water valve was sticking and it would not stop filling. I replaced the water valve that was sent also.
We serviced a
KITCHENAID WALL OVEN++
Model KODE500ESS20
Near Woodbury, MN 55129
Hyrum
Job Details:
04/03/2024
"Customer states that when they turn on the lights, one of the lights turns off, and when they turn off the lights, one of the lights turns on. Open up the machine and discovered a failed wire harness. It had shorted to the cavity during the self-cleaning cycle. It was pinched behind a couple of panels. Went ahead and repaired this pinched wire, and secured all the wire harness. Reassembled the machine and tested. Lights are working perfectly now."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Minneapolis, MN 55420
Delton
Job Details:
04/03/2024
"Replaced motor/sump assembly, ran diagnostics, tested dishwasher and all functions are working. Dishwasher is working good."
We serviced a
GE DRYER
Model GTD33EASKOWW
Near Burnsville, MN 55337
Delton
Job Details:
04/03/2024
"Customer says room gets very hot and clothes are still wet when cycle is complete. Vent was disconnected on arrival. Tested temperature with vent disconnected, drum cavity heated normally. connected vent and the dryer heat spiked and now the unit short cycles, clues point to clogged vent. Vent runs approximately 40 feet with numerous 90 degree bends, recommend cleaning the vent.Dryer itself is working and cycling heat good with vent disconnected.Called warranty company contact and explained to her that they will need to get dryer vent cleaned since its on 2nd floor and has a long run."
We serviced a
SAMSUNG DRYER
Model DVG46BG6500VA3
Near Waconia, MN 55387
Adam
Job Details:
04/03/2024
Customer complaint is dryer not tumbling can hear the motor hum. Verified complaint disassembled the front of the unit to get access to the blower wheel. Found some clothing stuck in the blower wheel. Removed the clothing from the blower wheel. Inspected the blower wheel. Still looks good. Reassembled unit tested dryer is now working properly again.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Hastings, MN 55033
Delton
Job Details:
04/03/2024
"The timer is defective and needs to be replaced, part number is WE04X24550. The timer can be wiggled to induce the heating element on.Contact ST and order Timer part number WE04X24550Took parts sent from ST.; O-emld tckt"
We serviced a
SAMSUNG DRYER
Model DV40J3000EWIA2
Near Minneapolis, MN 55418
Hyrum
Job Details:
04/03/2024
"Customer states that it runs on time drive, but doesnt heat. And if they run an automatic cycle doesnt work at all. At this point, I opened up the machine and determined that there was a failed heating element. Thought I had this part on truckstop, but I did not so I will order it from dey distributing. I will return on Monday.; ordrd 1 De486a (Heater)"
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near Minneapolis, MN 55418
Hyrum
Job Details:
04/03/2024
"Customer states that one burner is not working and another burner never shuts off or never cycles. Went ahead and opened it up and inspected the infinite switches. All four of them look like they were basically burnt out. You could see arching and sparking inside of the switch. One of the switches was not actually even sending power to the burner.at this point, I recommended replacing all four switches to the customer. I did my best to discount these down to the autho amount but customer still could not commit to a repair at this time. They will talk to the homeowner and reach out to us with a decision.; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHV878ZD3N01
Near Minneapolis, MN 55424
Delton
Job Details:
04/03/2024
"The Zeolite tank has a cracked nut that holds the tank securely to the cabinet, ordering new to replace. Part number 10024356.; ordrd 1 10024356 (TUB SEAL)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cold Spring, MN 56320
Brandon
Job Details:
04/03/2024
"Returned with the part, removed the top cover and installed. Tested the lock, calibrated the unit. Ran unit for a few minutes, the gear box is getting noisy, informed the customer."
We serviced a
LG WASHER
Model WD200CV
Near Minneapolis, MN 55436
Adam
Job Details:
04/03/2024
"Complaint is sidekick, washer drawer not opening. Found that I could not pull open the sidekick drawer. Remove the front panel, then found that the lid itself was caught on the top of the cabinet. Push down the lid pulled out was able to get the drawer out. The lid is busted needs a new lid. Was told to call, Adam number ending in 8482 did not pick up went voicemail. Voicemail is full. Will have to try back again to give quote. Saved estimate on this ticket.Lid busted and jamming so drawer wont open; saved tckt"
We serviced a
SAMSUNG RANGE
Model NX60T8311SS/AA
Near Eden Prairie, MN 55346
Adam
Job Details:
04/03/2024
"Customer complaints is getting orange flame on the front burner mainly on the left front. Everything else is working good on the oven for reading and flame wise back ones are good. Switch the burner caps and burners them self from the left front to the right front and The left front one is now solved but now the right front ones acting up we need a burner and a cap for the front. It looks like both of them are the same size and part number is. DG62-00319A I cant tell if its just the black cap or the actual burner itself can we look into it and confirm. Added photos to show exactly the parts I need and want. Also customers interested in getting a knob for the right front also added a photo. If we can get the parts customer, Id like to try to install it himself.DG62-00319A burner and cap???DG94-03797N knob; snapped 5 QuickPics, states that autho needed"
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near Annandale, MN 55302
Brandon
Job Details:
04/03/2024
"Returned with parts, installed all found the heat element was just the heater housing. Installed all the sensors cycled and tested the unit did heat. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA
Near Maple Grove, MN 55369
Phillip
Job Details:
04/03/2024
"The temp inside the fresh food is below 25 degrees. Its set to 37. The error 40c comes up. Cannot find any testing steps. I rest power, now it reads the freezer -7 and the fresh food 80 but the error code is gone, Im ordering the 2 fresh food temp sensors and the main board. 40c; ordrd 1 DA94-02274G (CONTROL BOARD - ELECTRONIC MAIN PCB) and 1 DA32-00011C (SENSOR ASSM - EVAPORATOR) and 1 DA32-10104N (Sensor)"
We serviced a
FRIGIDAIRE WASHER STACKED++
Model FLCE7522AW3
Near Minneapolis, MN 55441
Phillip
Job Details:
04/03/2024
"I dont know what the previous diagnosis was. When I arrived I found a belt on the washer. I installed the belt. The washer is noisy in wash. It needs the drive pulley and nut. Drive pulley 5304524493Nut 5304515756; snapped 1 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AS
Near Buffalo, MN 55313
Matt
Job Details:
04/03/2024
"The contractor didnt know somebody was living there now and couldnt get ahold of them. I went and knocked and nobody answered the door. There going to call and reschedule. ; saved tckt , states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS
Near Eden Prairie, MN 55347
Adam
Job Details:
04/02/2024
Unit wasnt draining. Found that it needed a new drain pump. Everything was cleared. Just the drain pump was weak. Could hear it try to run and get smoking hot but never actually pumped the water. Customer had his own explained to customer there will be no warranty on the part and no guarantees on it. There was an aftermarket part so let them know were not reliable for any leaking water. Customer understood- installed part test multiple times wasnt leaking and draining properly. Recommended customer to go get water sensors to go underneath the unit to be safe.
We serviced a
LG REFRIGERATOR
Model LRSXS2706S.ASTCNA0
Near Ramsey, MN 55303
Phillip
Job Details:
04/02/2024
I replaced the right door and the name plate. I threw the old door in the dumpster. All tested good
We serviced a
WHIRLPOOL DRYER
Model WGD72HEDWO
Near Minneapolis, MN 55419
Hyrum
Job Details:
04/02/2024
"Customer states that on some of the loads the laundry is not getting all the way dry especially on the bulky or heavy duty setting. Upon arrival, I put the machine into diagnostics mode and checked all of the sensors to make sure that they were working. Everything appeared to be functioning properly. Did notice a stored error code for poor airflow from the machine. Looked and it appeared as though the machine was hooked up to soft, insulated ducting that was squished as it went up into the ceiling. Also noticed that on the two cycles that the customer complained about they had extremely activated an eco-boost mode that runs the machine at a significantly lower temperature. I believe the combination of these two issues as whats causing the customer complaint. Instructed customer on replacing the ducting as it is and turning off the eco-boost setting. The machine appears to be functioning properly at this time."
We serviced a
SAMSUNG REFRIGERATOR
Model 0AJC4BBH700380H
Near Lakeville, MN 55044
Delton
Job Details:
04/02/2024
"Replaced drain kit, thermistor, added heater kit. Tested and refrigerator is cooling and working. Refrigerator is working good."
We serviced a
LG WASHER
Model WT7000CW
Near St. Cloud, MN 56303
Brandon
Job Details:
04/02/2024
"Customer states the lid lock was not working.Removed and replaced the lid switch, cycled and tested the unit it is working as it should"
We serviced a
SPEED QUEEN WASHER
Model SPQWASHER
Near Minneapolis, MN 55419
Hyrum
Job Details:
04/02/2024
"Customer states that they were doing a very large load and then it stopped. All of a sudden they have not been able to get it to run since. Upon arrival I tried to turn the machine on, but it did not react to any of the cycles that I tried to put it on or anything I did. Tested for power at the outlet, and there was no power at the outlet. At this point, I discovered that the machine was plugged into the same outlet as a dehumidifier, and during the large load had blown the circuit breaker. Reset circuit breaker for customer and instructed them to turn off the dehumidifier when doing laundry cycles. Everything looks great with the machine. Ran it through a quick cycle. Everything went perfectly."
We serviced a
SPEED QUEEN LAUNDRY CENTER++
Model ATGE9AGP113TW01
Near Minneapolis, MN 55408
Hyrum
Job Details:
04/02/2024
Customer complaint was at the door had fallen off. Opened it up and discovered that the hinge piece had cracked and was no longer attached to the door. Will need to replace the door frame. Went to day distributing to pick up the part and then came back and replace the door frame.everything looks great. Now door is closing properly.
We serviced a
LG WASHER
Model LGWASHER
Near Saint Paul, MN 55117
Hyrum
Job Details:
04/02/2024
"customer states that the machine often leaves water in the machine in the tub after the end of the cycle. Turned the machine on and let it fill and drain several times. Saw a lot of sudsing at this time even though no soap was out of the machine. ask customer about their sauce usage and they had supposedly started using pods a while back and when the machine is not drained, they see foam on their clothing. Instructed customer that this was definitely a sudsing issue, and that the over sudsing was causing the machine not to drain. Instructed them to do a tub cleaning cycle, and use the extra water feature when using these pods."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Rogers, MN 55374
Matt
Job Details:
04/02/2024
LEAKING. Found its leaking from the door. The lower spray arm is cracked. Customer approved me ordering and sending one directly to house for them to install. Ordered and shipped one from Sundberg.
We serviced a
ELECTROLUX FREEZER
Model N-21
Near Sauk Rapids, MN 56379
Brandon
Job Details:
04/02/2024
"Customer states the top of the unit is thawing. Removed the back cover found the unit was filled with ice, the drain was plugged and the fan had ice in it causing it not to turn. Steamed the unit out. Removed ice, removed the fan and cleared out ice, cleaned out the drain."
We serviced a
LIEBHERR++ REFRIGERATOR
Model CS1311
Near Minneapolis, MN 55405
Delton
Job Details:
04/02/2024
Unplugged defective evaporator sensor from the power control board (compressor cabinet) and installed a new fresh food defrost sensor kit.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Loretto, MN 55357
Matt
Job Details:
04/02/2024
"THE DRUM HAS STOPPED MOVING, DRYING SEEMS TO RUN AND HEAT BUT DOESNT SPIN. Inspected and tested. Found the motor pulley was broken off and the belt is cracked. Customer approved repairs. Installed new motor pulley and rebuild kit. Vacuumed out inside of dryer and tested. Dryer is working great. Dryer is now fixed.
We serviced a
SPEED QUEEN DRYER
Model ADEE9BGS173TW01
Near Edina, MN 55436
Delton
Job Details:
04/02/2024
"Found that the heating element is open. Customer approved estimate. Picked up element, tested and dryer is heating and cycling heat good.
We serviced a
KENMORE DRYER
Model 11097260100
Near White Bear Lake, MN 55110
Hyrum
Job Details:
04/02/2024
Replace the two parts listed and tested the machine. It appears to be cycling correctly now and heating perfectly. Everything looks great. Complete.
We serviced a
GE REFRIGERATOR
Model PGSS5RKZHSS
Near Victoria, MN 55386
Adam
Job Details:
04/02/2024
"Installed new board from last diagnosis. Once installed tested unit and unit is working properly.
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS
Near Victoria, MN 55386
Adam
Job Details:
04/02/2024
"Complaint is door latch, not working properly. found that the door latch itself was pushed back and it was stuck that way. the little spring on it actually broke. Quoted for replacement. Replaced door Lock tested units working properly now."
We serviced a
KITCHENAID DRYER
Model KGYS850JQ2
Near Maple Grove, MN 55369
Phillip
Job Details:
04/02/2024
"The dryer does not heat. The fuse was bad and the coils were buzzing and failing. I replaced the fuse and gas coils. Tested good now.
We serviced a
KENMORE COOKTOP++
Model 790.32453800
Near Sartell, MN 56377
Brandon
Job Details:
04/02/2024
Customer states the unit is not lighting. Removed the built in oven below the cook top. Tested the for power to the cook top found a GFCI breaker in the kitchen had tripped. Reset the breaker and showed the customer what had happened and how to fix the next time.
We serviced a
SAMSUNG WASHER
Model WF448AA****
Near Sartell, MN 56377
Brandon
Job Details:
04/02/2024
"Could not read all the model and serial. Customer stated the unit only runs on normal cycle, showed the customer how to adjust by turning the dial. Ran a heavy duty cycle full of clothes. While working on the dryer had no issues or strange sounds. Customer thought the seal was leaking, the seal was dirty and the lower part of the door had debris on it."
We serviced a
SAMSUNG DRYER
Model DVE45T3200W/A3
Near Burnsville, MN 55306
Delton
Job Details:
04/02/2024
Removed a build up of lint from the blower wheel assembly and replaced the damaged vent tube on the back of the dryer. Checked the dryer for proper function after repairs were completed. Checked the air flow and heat in drum.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Avon, MN 56310
Brandon
Job Details:
04/02/2024
"Returned with parts, removed the old gear case, took longer as the top spanner nut was stuck. Replaced the gear case, belt and striker. Ran Calibration the unit would not agitate, tested and found the actuator not working correctly, replaced ran the calibration again unit calibrated . Checked for leaks, no leaks at this time.
We serviced a
LG REFRIGERATOR
Model LFXS24623S/00
Near Saint Michael, MN 55376
Phillip
Job Details:
04/02/2024
Not cooling. The compressor has failed and needs to be replaced. The fridge is under 10 years. I added pics of the receipt. Please call LG for part approval. I quoted $660 for additional labor . TCA38151706 compressor ; saved tckt
We serviced a
LG RANGE
Model LSGL6335D/00
Near Big Lake, MN 55309
Matt
Job Details:
04/02/2024
"THE OVEN CAME UP TO TEMP THEN WOULD NOT KICK IN AND TEMPERATURE CONTINUED TO FALL. Customer said it would usually preheat, just not heat anymore after that. Now there getting a F9 error when its not heating at all. Found the ignitor is only drawing 2.9 amps and is taking a while to ignite. Range needs a new ignitor part number MEE61841401. They sent me a sensor and board. Please have them send an ignitor to the customer and reschedule. ; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHP68T55UC/01
Near Saint Paul, MN 55105
Hyrum
Job Details:
04/02/2024
00753351 - Heat pump. Customer states that the machine has an error code and leaks. On arrival I turned it on and discovered water in the base started a cycle and was looking for a leak. At this point I discovered that the machine was continuously filling. called Bosch tech-support and they walked me through call the error codes. Had an error code for slow fill. Checked and made sure that flow from Phil valve was normal. With Bosch tech-support I determined that the pump which is used to measure the fill level had failed. Need to replace the pump to get this machine going. Ordered a part from Dey; ordrd 1 00753351 (Pump)
We serviced a
LG RANGE
Model LSIL6336F/00
Near Ramsey, MN 55303
Phillip
Job Details:
04/02/2024
"When the front two burners are on the fan comes on right away and is noisy. The front left is worse. Sometimes the oven light will come on all by itself. There is a service bulletin related to the front box fans. This oven will need the front two box fans, and the main PCB. it will also need the front PCB use interface assembly. Not all parts in stock at Marcone. Please research and then contact customer. Would like two hours on return.Pcb Ebr37411401 out of stock Marcone Front left and right box fan ADP74734001-need 2 Marcone Panel assembly AGM75309047 is drop ship from Marcone Pcb main assembly EBR32028309 Marcone ; snapped 2 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZO
Near Minneapolis, MN 55416
Hyrum
Job Details:
04/02/2024
"Customer states that it started to flood a little bit after running for a while, and they have a little water alarm under their dishwasher that went off. Customer states that it has leaked on rare occasion before but never enough to be worrisome. Opened up the front cover and ran the machine for about 20 minutes. I did not see any leaks at this time. There was water staining, indicating that water may have been spilling over the tub. Drained and filled the machines several times and the drain sounded not good and was slow to drain. I think the machine could be overfilling because it is not draining properly, but this would be an intermittent problem, advice customer of what I found and they authorized me to go ahead and order the drain pump andinstall it. Will return on Friday to install this pump.; ordrd 1 W10876537 (Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Eagan, MN 55123
Delton
Job Details:
04/02/2024
"Replaced motor/sump assembly, tested in diagnostics and all functions are working. Dishwasher is working good.; pckd up 1 W11613480 (Motor/sump assmebly)"
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298AARS/XAA
Near Corcoran, MN 55340
Matt
Job Details:
04/02/2024
"NO ICE AT ALL. THINSG ARE COLD BUT NOT FROZEN. FF compartment is 46F and freezer is 36F. They told me it needs the refrigerant charged and we did it about 3 years ago and he said he was told we can do that today. I told him I dont think it was us and I cant do that today. He got upset with me because he wouldnt have called us if we cant fix it today. I told him that it would be between $600-$1000 to do a sealed system repair he said it should only be a couple hundred dollars. I asked him what he wanted me to do and he said to go home. This guy is a jerk and Im not going back there again. He said hes friends with Phil Whiteford. The lady was really nice though. ; saved tckt , states that autho needed"
We serviced a
GE WASHER
Model GTWN4250D1WS
Near Saint Paul, MN 55117
Hyrum
Job Details:
04/02/2024
"Customer states that after we replace the valve, it started having a different issue where it would start to overfill and have problems. At this point, I opened up the machine and turned it on and let it start to fill. Saw water flowing up the pressure sensor tube as it filled.took the tube off and verified that there wasnt a leak in the tube itself. Took the pressure sensor and tried to blow it and was able to blow air right through it. Seems to have failed. Going to order a new part from Sunberg and return on Friday.; schdld next appmnt for 4/5 FRI !"
We serviced a
ELECTROLUX DRYER
Model ELFE7437AW0
Near Eden Prairie, MN 55347
Adam
Job Details:
04/02/2024
Call Smurf complaint is unit wont start. Well just beep like the doors open. Tested door switch that tested good. Remove the front of the unit. Tested the wiring going to control board that is all good tapped on some of the relays reassembled still having issue check for error codes getting E42 which is a door lock issue or control board issue. Double checked all the fuses. All the fuses are good and wiring is good. We need control board ordered control board and rescheduled with customer.; ordrd 1 5304529944 (Board)
We serviced a
GE MONOGRAM++ REF BUILT IN++
Model ZICP360SRFSS
Near Minneapolis, MN 55439
Delton
Job Details:
04/02/2024
"Refrigerator not cooling. Compressor is running but is running loud. Can hear the springs bang around on inside of compressor by just slightly shaking compressor by hand. Needs sealed system repair. Low amp draw 0.9. Must be bad compressor.Also the freezer door gasket is ripped and also would need to be replaced. Freezer door gasket WR78X20985Built in fridge, compressor on top. Please find parts (with freezer door gasket) and quote customer.; saved tckt"
We serviced a
FRIGIDAIRE MICROWAVE
Model GMOS1962AFA
Near Champlin, MN 55316
Phillip
Job Details:
04/02/2024
"The microwave is not heating. Power to switch relay but nothing coming out. If I tap on the relay the microwave heats. Needs the main assembly. Please order the part, its not in stock locally and contact the customer. Main pcb assembly 5304533657; snapped 1 QuickPics, states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Sartell, MN 56377
Brandon
Job Details:
04/02/2024
"Customer states the unit stops mid cycle, customer suspects there is an issue with one of the wheels on one of the racks. Checked the racks found no issues with the wheels. Ran the unit on a heavy duty cycle, the current cycle was the fastest wash. Ran unit while working on other units. Came back to unit and it was in the heated dry cycle. Customer wants to try the dishwasher and see if it acts up. He was unaware the settings had different run times. I can check in with him when the repairs are made on the dryer. ; saved tckt"
We serviced a
LG WASHER
Model WM9500HKA
Near Excelsior, MN 55331
Adam
Job Details:
04/02/2024
Customer complaints is getting the LE CODE right away. Found that the stater plug was damaged but the stater is testing good followed the wiring and found that the wiring has broken. We can order just a motor harness so its a short wiring harness. Explain to customer what I found and rescheduled.6877ER1016P motor harnessAJB73816008 stator; ordrd 1 6877ER1016P (Motor harness) and 1 AJB73816008 (Stator)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Sartell, MN 56377
Brandon
Job Details:
04/02/2024
"Customer stated the unit is not cooling well. The ice maker is not dispensing ice.Removed the ice maker drawer and broke the ice free, the dispenser spins, put the drawer back in all the way, cycled and tested the unit dispenses ice. Did see the ice maker cavity is damaged, on both sides. The customer is concerned about the unit unit not cooling, the fridge settings were set at 43 degrees and the energy saving option was on. Customer had me set the unit to 34 degrees.; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRMN2872AF02
Near Minneapolis, MN 55428
Phillip
Job Details:
04/02/2024
"I could not duplicate the noise but from listening to the customers video,I identify it as the freezer fan hitting frost or something with the freezer fan I did not see any frost buildup. I would like to replace the freezer evaporator fan cover with fan. It was not in stock at any of the distributors I can order from, please find the part and reschedule customer cover 5304534880; snapped 3 QuickPics, states that autho needed"