Service History 70 - Omega Force Appliance Repair

We serviced a

LG WASHER FRONT LOA

Model WM3470HWA/00

Near Eagan, MN 55122

Delton

Job Details: 05/02/2022

Found that the control board is bad. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Ebr78263901 (Control board)

We serviced a

GE DISHWASHER

Model GDF510PSR0SS

Near Maple Grove, MN 55311

Adam

Job Details: 05/02/2022

Unit had long run times replaced control board and UI. Customer had parts from last diagnosis. Went through test mode everything worked great. Started a normal cycle then will fallow up with customer.

We serviced a

SAMSUNG REFRIGERATOR

Model RF263AEWP/XAA

Near Albertville, MN 55301

Phillip

Job Details: 05/02/2022

"The customer said one day the refrigerator was making a strange noise but it was still cooling both sides fine. The refrigerator was not running when I arrived, so I set to max cold and left the doors open. The fans all kicked in and the compressor. It all sounds normal and temps are where they should be. The center mullion is broken and the crisper frame is broken. The customer does not want to fix those issue. He said hes planning on buying a new refrigerator soon. I saw no frost build up on the fresh food evap cover. I told him one of the doors may not have shut and warm air leaked in causing the temporary issue."

We serviced a

GE WASHER TOP LOAD

Model WDSR2080D5WW

Near Otsego, MN 55301

Phillip

Job Details: 05/02/2022

The customer was concerned with the sound from the washer. The customer put a small load of clothes in and we let fill and wash. The sound when it agitates is normal agitation sound. I removed the front panel. Everything looked good. I found some stuffing from a pillow. I cleaned up the pillow stuffing.

We serviced a

GE WASHER FRONT LOA

Model GFW850SPN1RS

Near Maple Grove, MN 55369

Matt

Job Details: 05/02/2022

"Customer complaint is, LEAKS FROM DOOR DURING WASH CYCLE. NORMAL CYCLE IT USUALLY DRAINS, BUT WON'T ON RINSE OR SPIN CYCLE. Inspected and tested. Found a ton of animal hair on the door and gasket. I cleaned off the hair and the gasket looks good. I found a software update for the not draining issue and I updated the software. I ran a quick wash cycle and it completed it perfectly and never leaked from the door. Customer also stated that they see a lot of soap suds in the washer, which could be a issue, but customer said they are using the smart auto dispense setting so the machine chooses how much soap to add. I recommended using the less option on the auto dispenser. I ran washer through diagnostics and everything tested good and never leaked."

We serviced a

KENMORE TRASH COMPACTOR

Model 665605790

Near Minneapolis, MN 55448

Matt

Job Details: 05/02/2022

"Customer complaint is, STILL NOT WORKING, NOT COMPACTING. Inspected and tested. Ram will go down and then up but doesnt shut off on its own. I installed the substitute start switch that doesnt work exactly like the original one, but works perfectly on extra pack. Customer would rather it work on extra pack than normal. When you do normal, you have to hold the switch the whole time. Compactor is now fixed. ; pckd up 1 675382 (Start switch)"

We serviced a

LG REFRIGERATOR

Model LSXC22486D/00

Near Ramsey, MN 55303

Matt

Job Details: 05/02/2022

"Customer complaint is, FREEZER/FRIDGE IS NOT WORKING. Inspected and tested. Compressor and fans are all running, but refrigerator is room temperature. Compressor/sealed system has failed. Advised customer to call Lowes."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Otsego, MN 55330

Matt

Job Details: 05/02/2022

"Customer complaint is, WATER PULSATES WHEN TRYING TO DISP. Inspected and found low water pressure coming from dispenser. Disconnected water line behind refrigerator and found really good water pressure, but the water is really rusty and the supply line and reservoir are brown. Installed new valve and still have low water pressure. Needs a new water reservoir/filter head assembly. Quoted customer $340. to install new valve and reservoir/filter head assembly. Customer approved repairs. Installed reservoir/filter head assembly and tested. Water is dispensing great. Refrigerator is now fixed."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2423RS3B

Near Minneapolis, MN 55419

Nate

Job Details: 05/02/2022

"Leaking. Found that the lower spray arm is damaged. Gave part number to customer. They will order a new one. If it still leaks after that, they may have us come back out. The door opens more than 90 degrees which could possibly contribute to the problem too."

We serviced a

SAMSUNG RANGE- ELECTRIC

Model NE59J7850WS/AA

Near Minneapolis, MN 55422

Nate

Job Details: 05/02/2022

"Range locked. Got the door unlocked, works great now."

We serviced a

SAMSUNG REFRIGERATOR

Model RF24FSEDBSR

Near Minneapolis, MN 55422

Nate

Job Details: 05/02/2022

"Icemaker is iced up and not making ice. Gave ballpark quote for Icemaker kit. Customer will probably unplug fridge for a couple days and let it thaw out, and will let us know if theyd like us to do the kit. Door gasket isnt too bad, ."

We serviced a

GE REFRIGERATOR

Model GSS22SGRESS

Near Minneapolis, MN 55446

Nate

Job Details: 05/02/2022

Froze water line up again. Cleared the ice out of the line. Installed heater kit. Works great. ; used 1 WR49X10173 (WATER DISP HEATER KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Minneapolis, MN 55445

Nate

Job Details: 05/02/2022

The dishwasher was not circulating water. I replaced the pad drain pump today and ran it and it runs awesome now.

We serviced a

SAMSUNG REFRIGERATOR

Model RFG297AARS/XAA

Near Eagan, MN 55122

Delton

Job Details: 04/29/2022

"Customer said it stopped cooling for 2 days and everything thawed then it started cooling and making ice again. As Im here there is ice but is starting to melt. Found that compressor is not running but fans are. No power is going to compressor. Bad inverter board.Dana: when i look up parts break down it shows part# DA41-00614F but the part number on the board shows DA41-00585A. Both parts show not in stock and discontinued.; saved tckt , states that autho needed"

We serviced a

SAMSUNG DRYER- GAS

Model DV42H5200GW/A3

Near Minneapolis, MN 55407

Delton

Job Details: 04/29/2022

"Found that there is a dead spot in the motor. Just hums when trying to start. I can turn tub and find a spot to where the motor will kick over and it will tumble and heat. Also there is loud thumping noise, bad front rollers. Would need motor and 2 front rollers. Due to costs of parts and labor customer declined and will purchase new dryer.I did tape vent so it no longer blows lint into room."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4930XW3

Near Hopkins, MN 55343

Adam

Job Details: 04/29/2022

"Unit wasnt draining. Unit was trying to run the drain pump and was spinning but it wasnt draining at all. Removed the drain pump and found a sock stuck in the drain pump removed the sock tested the unit and it did drain. Charging small amount of labor for disassembling the drain assembly and repairing unit ; snapped 1 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW8500DC0

Near Otsego, MN 55330

Matt

Job Details: 04/29/2022

"Customer complaint is, AGITATOR ISN'T WORKING, BUT THERE IS A NOISE. ALSO, THE DOOR REGULARLY DOESN'T LOCK. Inspected and tested. Found the gear case spline is stripped for the agitator and also the agitator is stripped. Its $530. to install new gear case and agitator. With the lock not always working and the lid hinges not working properly customer is just going to replace the washer."

We serviced a

GE WASHER FRONT LOA

Model GFW510SCN1WW

Near Robbinsdale, MN 55422

Nate

Job Details: 04/29/2022

replaced the inverter board with a new board and jumper kit. Does not trip the breaker anymore.

We serviced a

LG WASHER FRONT LOA

Model WM3900HWA

Near Ramsey, MN 55303

Matt

Job Details: 04/29/2022

"Customer complaint is, LOUD ROARING NOISE WHEN SPINNING, WONT SPIN NORMAL. Inspected and tested. Washer sounds great in a high spin empty. I had customer put a load in and watched it go through a complete speed wash cycle and everything was working and sounded great. Washer is operating normal."

We serviced a

BOSCH DISHWASHER

Model NOTAVAILABLE

Near Minneapolis, MN 55419

Delton

Job Details: 04/29/2022

Installed new dishwasher. Dishwasher is working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

WHIRLPOOL WALL OVEN- ELECT

Model WOC75EC0HS01

Near Eden Prairie, MN 55347

Adam

Job Details: 04/29/2022

Installed new mag from previous diagnosis and was still getting an arc on the wave guide. Wave guide is to far compromised and would need to be replaced if possible

We serviced a

LG WASHER FRONT LOA

Model WD100CW

Near Ramsey, MN 55303

Matt

Job Details: 04/29/2022

"Customer complaint is, WILL NOT TURN ON- NO POWER. Inspected and tested. Found the outlet behind the washer only has one plug so they were using a 3 prong adapter and the washer wasnt getting a good connection. Removed adapter and tested washer. Its working great now. Washer is now fixed. Customer is going to replace the outlet."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Chanhassen, MN 55317

Adam

Job Details: 04/29/2022

Unit wasnt draining found that the drain pump was trying to run. Unhooked hose to make sure wasnt clogged. Then disassembled drain pump and found glass stuck in there. Was able to clear it and reassembled drain pump is draining but its loud. Customer wanted the drain pump replaced. Replaced pump and now its draining correctly and quietly

We serviced a

GE REFRIGERATOR

Model ZIESS480DRHSS

Near Medina, MN 55340

Adam

Job Details: 04/29/2022

Unit wasnt cooling either the fridge or freezer. All fans were running correctly. Checked the compressor and it wasnt running at all. Tested to see if the inverter was getting correct power which it was. Replaced inverter from truck stock. Once assembled plugged back and compressor kicked on right away. Let customer know its going to take 24hrs before back to normal temps.

We serviced a

WHIRLPOOL RANGE- ELECTRIC

Model WFE505W0HZ1

Near Blaine, MN 55449

Matt

Job Details: 04/29/2022

"Customer complaint is, WOULDN'T BROIL OR PREHEAT OVEN. Inspected and tested. Found the cord was melted at the block. Installed new cord and tested. Oven is heating great. Oven is now fixed. ; used 1 CORD-3PRONGRANGE (84603 3 PRONG RANGE CORD) from stock"

We serviced a

GE REFRIGERATOR

Model GFE29HGDIBB

Near Minneapolis, MN 55445

Phillip

Job Details: 04/29/2022

I replaced the condenser fan motor and the fresh food evaporator. Both fans are working good. Advised the customer to give 24 hours to get back to normal. I also raised the front and put some grease on the freezer gasket so it makes a better seal.

We serviced a

GE RANGE- ELECTRIC

Model JB256RM2SS

Near Minneapolis, MN 55443

Phillip

Job Details: 04/29/2022

The customer is concerned with how the burners operate and that they shut down. I explained to the customer that per GE service bulletin this is normal operation. I showed the customer all the tips from GE. The top is not loose its designed to hinge up for cleaning. The pins allow the top to move freely but then lay flat again. The customer requested I send out some new burners. Please ship the customer 2 of each burners. 8 inch burner WB30X31057 (2)6 inch burner WB30X31058 (2); states that autho needed

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA

Near Eden Prairie, MN 55347

Delton

Job Details: 04/29/2022

"Found that the this has the standard ice maker failure of ice box completely iced over to where i cannot pull bin out.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW5000DW2

Near Coon Rapids, MN 55433

Matt

Job Details: 04/29/2022

"Customer complaint is, WON'T TURN ON BUT HAS POWER. WATER SPRAYS FOR A SECOND AND THEN JUST A CLICK. Inspected and tested. Found the lid latch has failed. Also the cold water valve is only allowing water to trickle in. Customer just wanted me to replace the lid latch.d. Washer is now working, but shakes a lot in a spin. Probably needs a new transmission soon. Customer is going to use washer as is and replace when it completely dies. ; used 1 W11307244 (DOOR LATCH) from stock"

We serviced a

GE DISHWASHER

Model GDF510PSR3SS

Near Champlin, MN 55316

Matt

Job Details: 04/29/2022

"Customer complaint is, center wash arm conduit has broken holder clip. Installed middle conduit assembly and tested. Dishwasher is now fixed."

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Plymouth, MN 55446

Phillip

Job Details: 04/29/2022

There is frost build up in the ice maker compartment. The fridge will need the ice maker kit and silicone.

We serviced a

GE RANGE- ELECTRIC

Model CTC912P2N1S1

Near Plymouth, MN 55446

Phillip

Job Details: 04/29/2022

I replaced the microwave cooling fan. The new fan was rubbing some. It took me a long time to fix it and get it not to run. If for some reason they call back and its related to the fan.

We serviced a

GE RANGE- GAS

Model JGB660EP1ES

Near Medina, MN 55340

Phillip

Job Details: 04/29/2022

I replaced the door glass. The customer thought the new one wasnt perfect either. I thought it looked fine and the trim was not coming off like the other.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGHD2433KB1

Near Saint Michael, MN 55376

Phillip

Job Details: 04/29/2022

The control board is causing the dishwasher to shut down. The left door spring is broken. Ordering parts. ; ordrd 1 154579101 (Door spring) and 1 5304514670 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFA20ERSS

Near Bloomington, MN 55431

Delton

Job Details: 04/29/2022

Found that there is a sealed system leak. Refrigerator and compressor is running but no frost pattern. I contacted owner and informed them of issue and major repair.

We serviced a

GE DISHWASHER

Model GDF450PSRSS

Near Corcoran, MN 55340

Adam

Job Details: 04/29/2022

Unit melted the spray arm and had melted the wires but from being loose. Added photos like I was told.

We serviced a

GE REFRIGERATOR

Model GFE28GYNFSS

Near Corcoran, MN 55340

Adam

Job Details: 04/29/2022

Installed ice door kit from last diagnosis

We serviced a

LG WASHER TOP LOAD

Model WT1101CW

Near Apple Valley, MN 55124

Delton

Job Details: 04/29/2022

"Customer says about half of loads are getting UE error still. I re checked stator and found that one os the bolts were loose so when washer would shake and vibrate it would wiggle slightly and Im sure that was enough to causing it to give UE error. I tightened all bolts and rotor. Tested with load of towels and it completed spin cycle and no errors. Washer is working good. (Very confident that this was the issue)If problem continues, people were saying that there could be a crack in the magnets on the rotor that could cause UE error but i did not see any cracks or damage when looking at rotor."

We serviced a

GE RANGE- GAS

Model JGBS86SP2SS

Near Albertville, MN 55301

Matt

Job Details: 04/29/2022

"Customer complaint is, DOUBLE OVEN TOP DOOR WONT SHUT HAS A GAP? Installed new hinge and receiver supplied by GE and door still doesnt shut right on the top left corner. I called tech line and he said we should replace the inner door assembly. Installed new inner door assembly and door still doesnt close right. I called GE and he said Ive done all the suggested repairs and deemed it not repairable. I talked with Gary and he gave me a case number 07814785. ; saved tckt , states that autho needed"

We serviced a

LG DISHWASHER

Model LDF6920ST

Near Saint Michael, MN 55376

Phillip

Job Details: 04/29/2022

The complaint is the dishwasher leaks from the bottom of the door and does not drain properly. I found water sitting in the bottom and when it goes to drain the water does not drain out properly. I found the bottom right side of the tub gasket is ripped and that is allowing water to leak out the bottom. The door cables are broken so when the door opens its very heavy and the door does drop below 90 degrees. The drain hose would need to be replaced plus the door cables and tub gasket.

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF220ANW/XAA01

Near Big Lake, MN 55309

Seth

Job Details: 04/29/2022

I replaced-laced the failed pump and made a wire harness for the LG pump. I tested and the washer now drains perfectly.; used 1 4681EA2001T (DRAIN PUMP) from stock

We serviced a

GE WASHER FRONT LOA

Model GFW510SCN1WW

Near Robbinsdale, MN 55422

Nate

Job Details: 04/29/2022

Installed new inverter kit. Ran through a full cycle. Ran great and didnt trip the breaker.

We serviced a

KENMORE DRYER- ELECTRIC

Model 110.749923

Near Minneapolis, MN 55418

Nate

Job Details: 04/29/2022

Dryer making burning smell. Found that they just did flooring and there are VOCs. I took apart dryer. Vacuumed it out. No signs of anything thats been burning. Airflow outside is 17 mph. Recommended that they have their vent cleaned. Dryer itself runs great.

We serviced a

SAMSUNG DRYER- GAS

Model DV42H5200GP/A3

Near Minneapolis, MN 55418

Nate

Job Details: 04/29/2022

"Not heating now. Found a loose connection on the main board, and voltage wasnt going to the ignitor. Replaced connector, heats great now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET216KX6W00

Near Roseville, MN 55113

Nate

Job Details: 04/29/2022

Not cooling. Compressor is running but zero frost on evaporator. All fans running. Sealed system issue. Please submit to AHS for authorization.; O-emld tckt

We serviced a

LG STACKED WASHER

Model WM1388HW

Near Minneapolis, MN 55405

Nate

Job Details: 04/29/2022

"Spring came off door boot. Cleaned boot, reattached, nice and set now."

We serviced a

FRIGIDAIRE STACKED WASHER

Model FFLE3900UW1

Near Golden Valley, MN 55416

Nate

Job Details: 04/29/2022

"Replaced bad drain pump, and leveled out unit. Runs great now. Drain pump sounds way better, and vibrating is much less."

We serviced a

GE DRYER- ELECTRIC

Model GFD65ESPN0SN

Near St. Cloud, MN 56304

Seth

Job Details: 04/29/2022

"Cracked drum, and beat-up rollers parts are on order.; ordrd 2 WE03X10016 (Rollers)s and 1 WE21X29724 (Drum)"

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EIFLS55IIWO

Near Saint Joseph, MN 56374

Seth

Job Details: 04/29/2022

"Complaint loud during spin, stops mid cycle, water errors. Upon arrival and inspection I found the door boot was puckered and pulling in strangely. I inspected the unit and found that one of the three welds has broken on the spider. This unit would need rear tub spin drum with spider, and door boot. Please call into autho; saved tckt"

We serviced a

FISHER PAYKEL COOKTOP- GAS

Model GC913

Near Saint Joseph, MN 56374

Seth

Job Details: 04/29/2022

"I replaced the igniter and the burner assembly as it had broken off screws in it. I had to modify both the igniter and the burner head assembly as both were non-typical to what was there previously. I was able to get the unit to light and work perfectly but with the redesigned ignitor. I was unable to use the existing beauty ring. they supplied a small collar and had a picture of it going around the igniter, but there was no specific instructions saying the beauty ring would have to be discarded. I spoke to the customers wife and son and they were happy with the solution. The cooktop is now fixed."

We serviced a

GE TRASH COMPACTOR

Model UCG1520NSS

Near Annandale, MN 55302

Seth

Job Details: 04/29/2022

The motor is bound up. I took the unit apart freed up the motor and it ran for a few seconds and then sparked and blew the breaker. Please order me a motor assembly WD19X26678. ; ordrng 1 WD19X26678 (Motor assy)

We serviced a

GE REFRIGERATOR

Model GTS19KGNBRWW

Near Plymouth, MN 55441

Nate

Job Details: 04/29/2022

Sometimes not making ice. Replaced Icemaker and water valve. Told customer to give it 24 hours.

We serviced a

KENMORE REFRIGERATOR

Model 79571013010

Near Eagan, MN 55123

Delton

Job Details: 04/28/2022

Found that ice fill tube is frozen over and when ice maker cycles it sprays out the back of the fridge leaking water onto wall and floor.Part shows NLA part# AJU72932605; saved tckt

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF6B

Near Saint Paul, MN 55107

Delton

Job Details: 04/28/2022

Customer said that it starting draining when dishwasher wasnt even used. Found that leak pan had water in it. I found that there is no high loop on dishwasher drain. I added high loop and cleaned out water in drip pan. Tested and there was a lot of suds and i didnt add any. Also customer said door seal pops off a lot. Found that it is on backwards. Due to all these issue any of them could of caused the leak. I fixed high loop and informed customer to use less soap (recommend finish tabs) also customer approved estimate to replace door seal. ORdering door seal and rescheduling.; ordrd 1 117158011 (Door seal)

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV42H5200EW/A3

Near Golden Valley, MN 55416

Nate

Job Details: 04/28/2022

Replaced bad thermal fuse per the service bulletin. Ran on high heat. No HE error. ; used 1 WP35001191 (THERMISTOR) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2E

Near Minneapolis, MN 55407

Delton

Job Details: 04/28/2022

Found that it was leaking from float valve underneath dishwasher. Appears that the float was off set a bit and when I aligned it leaking seemed to stop. But customer stated that it doesnt leak every time. If it still leaks parts W10873429 and WP8531743 and WPW10195038 would need to be ordered (door seal seemed ok and did not see it leaking from that)Quoted $154.02

We serviced a

ELECTROLUX REFRIGERATOR

Model EI23BC60KS1

Near Minneapolis, MN 55419

Delton

Job Details: 04/28/2022

Found that the ice maker fill tube is frozen over so when it fills it leaks on back. Ordering water valve and rescheduling.; ordrd 1 242252702 (Water valve)

We serviced a

SAMSUNG RANGE- GAS

Model NX58J5600SG/AA

Near Richfield, MN 55423

Nate

Job Details: 04/28/2022

"Replaced broken knob and valve, works great now."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW7000DW0

Near Rogers, MN 55374

Matt

Job Details: 04/28/2022

"Customer complaint is, LOUD DURING SPIN. CUST PUT IN NEW GEARBOX. NOW WON'T START. F2 E1 ERROR. Inspected and tested. Found the slider for the clutch didnt get transferred over to the new gear case. Disassembled and transferred slider to new gear case. Tested washer and its working great. Washer is now fixed."

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near Eden Prairie, MN 55344

Delton

Job Details: 04/28/2022

"Replaced evaporator cover, Tested and no more error. Refrigerator is working good."

We serviced a

GE DISHWASHER

Model GDT665SSNSS

Near Minneapolis, MN 55420

Delton

Job Details: 04/28/2022

"Found that the bottom rack rollers were getting hit from spray arm rotating. I aligned bottom rack rollers, tested and no more tacking sound as the spray arm rotates. Also leveled dishwasher. DIshwasher is working good."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS4

Near Minneapolis, MN 55419

Nate

Job Details: 04/28/2022

"Replaced mag, replaced vent on top, didnt charge for that since I broke it when uninstalling last time. All hooked up now and runs great. Heats great.; pckd up 1 2m226 (Magnetron)"

We serviced a

GE DISHWASHER

Model PDT715SMN3ES

Near Annandale, MN 55302

Seth

Job Details: 04/28/2022

I replaced the spray arm and rested the dishwasher it was quiet and did not make any more noises.

We serviced a

GE WASHER FRONT LOA

Model GFW450SPM1DG

Near Monticello, MN 55362

Seth

Job Details: 04/28/2022

Error code not completing the cycle. Failed dispenser motor was replaced. I tested with a quick wash cycle. The washer is now fixed. Note the rear main bearing is failing but unit still cycles and completed an empty load.

We serviced a

LG REFRIGERATOR

Model LMXS30776S/03

Near Minneapolis, MN 55446

Phillip

Job Details: 04/28/2022

I verified the dispenser issue. I replaced the dispenser and the customer verified its operation.

We serviced a

GE WASHER FRONT LOA

Model GFW650SSN2WW

Near Maple Grove, MN 55369

Adam

Job Details: 04/28/2022

Customers complaint is unit making noise at lower speeds. Hooked up SmartHQ and went through the spin test which test the spin at a few different speeds and also the agitate mode. No noise is present but got a light vibration which is normal especially being on 3rd floor. I explained how the unit worked and good ways to keep it maintained to last longer.

We serviced a

GE STACKED WASHER

Model GUD27ESSJ0WW

Near Minneapolis, MN 55446

Phillip

Job Details: 04/28/2022

When it fills water was spraying out from the fill Shut. I found some of the holes were plugged with calcium. I cleaned it off easy. It does not leak now.

We serviced a

HOTPOINT RANGE- GAS

Model MISSING

Near Minneapolis, MN 55429

Nate

Job Details: 04/28/2022

"Two burners not igniting. There was cleaner that was under and on the burners. Cleaned off the cleaner, ignites great now for all burners. Took 3 minutes, no charge additional labor charged. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model LSR7233BQ0

Near Bloomington, MN 55425

Delton

Job Details: 04/28/2022

Found that washer drain had completely full lint trap so washer couldnt drain quick enough. Showed customer and removed lint trap and showed that that it drains now. Upon further testing found that timer contacts are bad as it wouldnt go into spin mode. I can wiggle timer knob and will start/stop. timer part #3358741 saved tckt

We serviced a

GE STACKED WASHER

Model GUD24ESSM1WW

Near Maple Grove, MN 55369

Matt

Job Details: 04/28/2022

"Customer complaint is, NOISY, GRINDING NOISE. Inspected and tested. Ran washer through a drain and spin and it sounded great. Put a load of towels in there and started it on a a speed wash and everything sounds normal. Washer is operating normal and sounds good."

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW95HEDU

Near Osseo, MN 55311

Phillip

Job Details: 04/28/2022

I found a few related error codes. I ran the auto test and everything passed. Two codes I found were related faults with the main board and sensor. I advised the customer it would be better to replace both parts. I replaced the main ccu and the pressure sensor. I ran a test and the washer passed. F1-e3; used 1 WPW10448876 (PRESSURE SENSOR) from stock

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model LSQ9200PT0

Near Osseo, MN 55311

Phillip

Job Details: 04/28/2022

"I found the lid switch is bad. The washer will advance into wash but the motor did not kick in. If I jump the switch then it works fine. The timer makes some louder than normal ticking noise but still seems to work. Not sure if we should replace or not? The agitator dogs are worn down. The agitator bolt is so rusting and falling apart I cannot get the bolt out without breaking loose the agitator. I would need for sure the agitator, lid switch and most likely the bolt and gear case. I just wasnt sure what WHP would cover. I advised the customer the gear case is not cover Im just not sure on the labor. Please verify and call the customer back. 3360629 gear case 285565 agitator WP358237 agitator boltWP8318084 lid switch ; states that autho needed"

We serviced a

MAYTAG DRYER- GAS

Model MGD8200FC0

Near Corcoran, MN 55340

Phillip

Job Details: 04/28/2022

I replaced the main control board. The dryer is heating up good now.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGH3263PF3

Near Saint Michael, MN 55376

Phillip

Job Details: 04/28/2022

"I found today the freezer temp was around 12 degrees and the fresh food was above 40. After checking the compressor I found the compressor was drawing 9 amps and short cycling. I determined the relay was bad. I replaced the start relay and now the compressor is on and draws 1.5 amps. I advised the customer to change the filter, clean up the ice and water and the fridge should start working again. I set the temps to 0 and 38.; used 1 PR041 (COMPRESSOR RELAY) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model DU940QWDQ3

Near Minneapolis, MN 55422

Nate

Job Details: 04/28/2022

"Leaking water. Found the vent full of mineral build up. Cleaned out the filter, ran it for 20 minutes, no leaks."

We serviced a

GE WASHER TOP LOAD

Model GTW465ASN2WW

Near Plymouth, MN 55441

Nate

Job Details: 04/28/2022

"Replaced bad gearcase, wash-plate, belt and agitator. Runs great now, no leaks."

We serviced a

GE RANGE- ELECTRIC

Model CKD70DP2N2S1

Near Minneapolis, MN 55410

Adam

Job Details: 04/28/2022

Gasket on both upper and lower had a small tear. Replaced both seals now looks good. And customer is happy

We serviced a

SAMSUNG WASHER FRONT LOA

Model n/a

Near Eden Prairie, MN 55347

Adam

Job Details: 04/28/2022

Customer stated loud during spinning. Also black plastic in tub. Found that the bearing has failed and was rubbing on front of unit so the plastic was getting scraped off

We serviced a

GE REFRIGERATOR

Model PSCS3VGXAFSS

Near Victoria, MN 55386

Adam

Job Details: 04/28/2022

Unit has two main issues. The fan in the freezer is randomly really loud would need fan blade and motor listed below. Also ice wont dispense and freeze up water line. The door recess isnt shutting tightly. Found the motor wont retract will need parts listed below. Also the ice maker control is busted from usage and would need to be replace keeps falling down. All parts listed below. Didnt install any parts until approval. WR62X10055 ice maker dispenser assembly wont retract so keeps ice flap door openWR17X11653 door recess is not sealing tightWR55X10772 dispenser control busted where it snaps WR17X12110 overlay WR60X30922 fan blade is damaged WR60X10307 fan motor making loud noise randomly WR17X12491 cover plate tab is busted; states that autho needed

We serviced a

SAMSUNG DRYER- ELECTRIC

Model n/a

Near Plymouth, MN 55447

Adam

Job Details: 04/28/2022

Unit was making a squeaky noise and the vent was falling down. Disassembled unit and found the idler was bad and also noticed the venting inside unit was unhooked so lint blew every where. Cleaned out the lint and hooked venting back up correctly.

We serviced a

KENMORE WASHER FRONT LOA

Model 79640272900

Near Clear Lake, MN 55319

Seth

Job Details: 04/28/2022

"Not draining, failed pump was found filter was cleaned by the customer. The rear main is loose as well as the pump has failed"

We serviced a

GE DISHWASHER

Model GDT550PYR3FS

Near St. Cloud, MN 56303

Seth

Job Details: 04/28/2022

Customer states when unit was unboxed they found the upper left-hand corner and the tub assembly damaged. Upon arrival and inspection I arrived at a new construction home site. The dishwasher was not installed with located in the kitchen. I looked at unit over thoroughly and found beside the obvious door damage there is also a few questionable molding seams on the tub. It looks as though the unit sustained a blow on the left upper front corner of the box and this has caused no cracks but it seems to look compromised. There was obvious friction damage to the tub as well and many places where plastic is bent and are heavily scored. Its my professional opinion this should be replaced. I feel the tub has been compromised.

We serviced a

GE DISHWASHER

Model DDT700SGN4BB

Near St. Cloud, MN 56303

Seth

Job Details: 04/28/2022

The customer complains that the dishwasher makes a rhythmic noise while the circulation pump runs. Upon arrival and inspection I found the lower spray arm was making contact with the heater bracket. I adjusted the brackets and heater and checked the unit. The unit is not sitting level it is 1/2 to 3/4inch tipped back because of the floor and cabinet situation unit is unable to be leveled. The lower spray arm does make a noise when you pull on it. It needs to be replaced. I hooked up my smart HQ and found no known errors and no issues. One thing of note was the insulation was not properly installed and the unit because of the countertop and flooring is not able to be installed correctly. This may be the cause of the spray arm failure. The toe kick is also missing the insulation from behind it customer states it was not there originally and there is no evidence of glue on the toe kick showing it was ever installed. . Customer will replace the toe kick and the lower spray arm. ; ordrng 1 WD27X26119 (Toe kick) and 1 WD22X27724 (Lower spray arm)

We serviced a

KITCHENAID RANGE- ELECTRIC

Model KSEG950ESS2

Near Blaine, MN 55449

Matt

Job Details: 04/28/2022

"Customer complaint is, CONTROL PANEL BUTTONS ARENT WORKING FOR THE OVEN. Inspected and tested. Found some of the buttons on the control panel dont respond. The control panel that I have is damaged. New part on order. ; ordrd 1 W10915815 (Control panel)"

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA45H7200AW/A202

Near Ramsey, MN 55303

Matt

Job Details: 04/28/2022

"Customer complaint is, GETTING OFF BALANCE AND UE ERROR A LOT. Inspected and found this washer is part of the recall and its not draining either. This thing has been banging around so much that the top ring is all busted up. I found a service bulletin for the UE error and it says to replace all 4 suspension rods. Replacing all 4 suspension rods, the top ring and drain pump."

We serviced a

KITCHENAID RANGE- ELECTRIC

Model KFID500ESS01

Near Elk River, MN 55330

Matt

Job Details: 04/28/2022

"Customer complaint is, FC4- INDUCTION COMMUNICATION FAILURE. Inspected and tested. Found a FCE4 on the display and a F47 on the induction display. I started disassembling the top and found some of the screws were bent and stripped. ."

We serviced a

GE DISHWASHER

Model PDT715SYN2FS

Near Otsego, MN 55330

Matt

Job Details: 04/28/2022

"Customer complaint is, NOT DRAINING PROPERLY. WILL TURN OFF IN MIDDLE OF A WASHING CYCLE. Inspected and tested. Found a piece of glass in the sump. Removed glass and tested. Dishwasher is still not draining. Removed drain pump and found more glass in the drain pump. Removed and tested. Still not draining. Needs a new drain pump.Part on order. ; ordrd 1 WD19X25461 (Drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near St. Cloud, MN 56301

Seth

Job Details: 04/27/2022

I replaced the LH drawer wiring harness and tested the fridge. The fridge is now working as designed. The customer will watch it and report back to us if it re-offends.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Otsego, MN 55330

Matt

Job Details: 04/27/2022

"Customer complaint is, WATER PULSATES WHEN TRYING TO DISP. Inspected and found low water pressure coming from dispenser. Disconnected water line behind refrigerator and found really good water pressure, but the water is really rusty and the supply line and reservoir are brown. Installed new valve and still have low water pressure. Needs a new water reservoir/filter head assembly. Part on order. ; ordrd 1 W11346622 (Water reservoir/filter head)"

We serviced a

KENMORE RANGE- GAS

Model NOT AVAILABLE

Near Minneapolis, MN 55405

Adam

Job Details: 04/27/2022

"Unit wouldnt bake. Turned on broil and that worked. When I turned on bake the igniter wouldnt glow. Disassembled unit and found the igniter was bad. Replaced igniter now unit would go into bake. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5303935066 (FLAT IGNITER) from stock, tckt not sent, faulty send-to target , states that autho needed"

We serviced a

LG WASHER FRONT LOA

Model WM3170CW

Near Andover, MN 55304

Matt

Job Details: 04/27/2022

"Customer complaint is, LE ERROR CODE AFTER THE CYCLE RUNS FOR A LITTLE BIT. Inspected and tested. Found the hall sensor has failed. Customer approved repairs. Installed new hall sensor and tested. Washer is working great. Washer is now fixed. ; used 1 6501KW2002A (HALL SENSOR) from stock"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED5790SQ0

Near Lakeville, MN 55044

Delton

Job Details: 04/27/2022

Found that high limit cut off was open. Customer had replaced thermal cutoff few weeks ago. Customer approved estimate. I replaced high little cut off kit. Tested with vent disconnected and it cycles to 200 degrees with vent attached it went to 45 degrees. I suggested that dryer vent be cleaned for efficient drying (dryer vent runs from front of house to back of house); used 1 279816 (HI LIMIT/FUSE KIT) from stock

We serviced a

JENN-AIR RANGE- GAS

Model JDS9860AAP

Near Hopkins, MN 55343

Adam

Job Details: 04/27/2022

Unit was getting a temp error code. Tested the oven sensor right away and tested perfect. Next turned on bake and notice the door wasnt shutting tight. Found the lock on lid

We serviced a

FRIGIDAIRE DRYER- ELECTRIC

Model FEQ332ES0

Near Sartell, MN 56377

Seth

Job Details: 04/27/2022

Failed heater. Parts are on order.; ordrd 1 131553900 (Heater)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23M8070SG/AA

Near Big Lake, MN 55309

Seth

Job Details: 04/27/2022

"Leaking from ice room, water jug doesnt fill, no ice, and ice drawer is broken. Ice room temps were in the 40s. The flapper seal was good it was holding water. There was a buildup of ice in the back of the ice room, this unit has had the update. Fridge and freezer temps were good while I was onsite. .; saved tckt"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW94HEXW2

Near Coon Rapids, MN 55433

Matt

Job Details: 04/27/2022

"Customer complaint is, CUST ADVISED THAT DAUGHTER PUT IN A BOOK AND THE FILTER/DRAIN IS CLOGGED. I disassembled washer and found the drain pump filter was plugged solid. Cleaned out filter and reassembled washer. Tested washer and its draining great. Washer is now fixed."

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW8600YW1

Near Champlin, MN 55316

Matt

Job Details: 04/27/2022

"Customer is not answering phone calls, text messages or the door. I called and left 2 messages and texted 2 times and never got a response. I waited about 30 minutes and then left. ; saved tckt , states that autho needed"

We serviced a

GE DRYER- ELECTRIC

Model GTD72EBSN0WS

Near Minneapolis, MN 55430

Matt

Job Details: 04/27/2022

"Customer complaint is, HIT START AND ONLY OPTION 1 OR 2 BUT WON'T DO ANYTHING. Inspected and tested. Found the dryer was in programming mode. Reprogrammed board and tested. Dryer is now working great. Dryer is now fixed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Chanhassen, MN 55317

Adam

Job Details: 04/27/2022

Unit wasnt draining found that the drain pump was trying to run. Unhooked hose to make sure wasnt clogged. Then disassembled drain pump and found glass stuck in there. Was able to clear it and reassembled drain pump is draining but its loud. Customer rather replace the drain pump. ordrd 1 WPW10531320 (Drain pump)

We serviced a

GE REFRIGERATOR

Model PFE28RSHFSS

Near Rogers, MN 55374

Matt

Job Details: 04/27/2022

"Customer complaint is, FAN IS BROKEN, CONDENSATION ON FRIDGE AND SEALS WERE REPLACED, FF IS 57 DEGREES. Inspected and found the FF evaporator fan has failed. Also the FF evaporator cover foam is falling apart. Installed FF evaporator duct kit and ordering new FF evaporator cover. Installed new FF evaporator cover and tested. Refrigerator is now fixed."