We serviced a
WHIRLPOOL DISHWASHER
Model KUDL40CVSS4
Near Minneapolis, MN 55446
Phillip
Job Details: 08/21/2023
Customer complaint is the dishwasher is not cleaning as well that used to and there's some standing water down left in the bottom. I started the dishwasher to let it run. The dishwasher is filling with the correct amount of water. The dishwasher is washing and it drains. I removed the filter plate and copper screen. I removed some food build up and other debris inside the sump assembly. I cleaned the screen and then put it back together. The dishwasher is washing good. I advised the customer to clean the dishwasher with a cleaner and start using rinse aid. There water is soft.
We serviced a
KENMORE DRYER
Model 110.6002201
Near Elk River, MN 55330
Matt
Job Details: 08/21/2023
"Customer complaint is, HAVE TO USE THE TIMER SIDE TO DRY AND TAKES A FEW TIMES TO DRY. Inspected and tested. Started dryer on a timed dry high heat cycle and it was cycling between 220F and 120F for over 20 minutes. I cant check airflow on outside of house because it comes out underneath the deck and theres no access. Airflow on back of dryer is 32mph and with vent disconnected the heat is cycling between 200F and 115F. I tried the auto dry cycle and I can only get it to heat by holding the timer, when I let go its not heating. The timer has failed. Installed new timer and tested. Dryer is heating great on auto dry and cycling between 215F and 105F. Dryer is now fixed. I advised customer to clean vent."
We serviced a
KENMORE RANGE
Model 790.9700321
Near Osseo, MN 55311
Phillip
Job Details: 08/21/2023
The oven would not bake or broil. I tested power out of the double line relay and I got zero volts out. I removed the board and found a solder spot was burnt. I cleaned the board and soldered the terminal. I put the board back in and tested it again. Now the oven is heating up good and it got to 350 Im about 10 minutes.
We serviced a
LG REFRIGERATOR
Model LMX25981SW/04
Near Eden Prairie, MN 55347
Nate
Job Details: 08/21/2023
"Leaking from valve, water line elbow and a crack in waterline. Used plumbers tape for valve connection, replaced a small section of waterline, and an elbow. No leaks now.
We serviced a
MAYTAG RANGE
Model MER5765RAS1
Near Otsego, MN 55330
Matt
Job Details: 08/21/2023
"Customer complaint is, OVEN IS NOT WARMING UP TO THE TEMP SET. Inspected and tested. Found the bake element is burnt out. Needs a new element. Part on order. ; ordrd 1 WPW10276482 (Bake element)"
We serviced a
LG RANGE
Model LREL6325F/00
Near Maple Grove, MN 55369
Matt
Job Details: 08/21/2023
"Customer complaint is, THE NUMBER OR LABELS ON THE DIAL OR KNOBS ARE FADING. Inspected and tested. Found the numbers for the burner knobs are wearing off the backsplash. Needs a new backsplash/control panel part number AGM30025501. Can you see if this is covered. If it is, make sure and schedule me 2 hours on my return trip please. ; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Farmington, MN 55024
Delton
Job Details: 08/21/2023
"Replaced water valve, tested and ice maker cycles and fills.Informed customer that it should be making ice within 24 hours.; saved tckt , states that autho needed"
We serviced a
LIEBHERR++ REFRIGERATOR
Model HCB2092
Near Prior Lake, MN 55372
Delton
Job Details: 08/21/2023
"Replaced water valve and screen kit. Called tech support and Adrian ran me though all test and said it all looks good and should be working. I informed customer and said ice should be made in 24 hours.Office; please follow up with customer after 24 hours to see if its working.; saved tckt , states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA
Near Minneapolis, MN 55420
Delton
Job Details: 08/21/2023
Found that it has the samsung ice maker frosting up and blocking ice and stops ice being made.Office: Ice bin is not cracked and is sealing around ice bucket. Needs the ice maker kit. Please search this model and see if it needs new control board on top of all the ice maker and all other parts needed for the ice maker kit fix.Customer doesnt want to deal with Samsung. Please quote customer and ETA. I informed customer to allow 24 hours to defrost ice box before I return.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Minneapolis, MN 55404
Nate
Job Details: 08/21/2023
"Freezer is warm. Compressor is running, embarco made in Brazil. 1.72 amps on black wire to compressor. Evaporator has no frost on it. All fans running. Sealed system issue. Please call owner with quote. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Saint Paul, MN 55108
Nate
Job Details: 08/21/2023
"Door on freezer isnt shutting, found a bad left rail, so quoted for new rail. Coming back Friday to install. Attached quote. ; ordrd 1 W10397636 (Left rail (slide))"
We serviced a
ASKO++ DISHWASHER
Model 728608/01
Near Edina, MN 55436
Nate
Job Details: 08/21/2023
"Asko gave us the wrong part number. We were supposed to get the user interface board, but a new guy is being trained in and he gave me the wrong part number. I got the door apart and realized i didnt have the UI board when I opened the part box. We need to return this board, and order 818170. RJ please order this board asap as the owner has a showing this week to sell their house and they were counting on the dishwasher being fixed today. Thanks. I scheduled them for 8/28 as they are leaving on Thursday and thats the first day they will be back.; schdld next appmnt for 8/28 MON AM, states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS2
Near Ramsey, MN 55303
Phillip
Job Details: 08/18/2023
"The customer said the dishwasher will run for a few minutes then trips the arch fault breaker. I put the dishwasher into sec or mode. The float fault was in the history. I ran the diagnostic cycle and the dishwasher heated and went through the whole test without tripping the breaker. I then ran it for a while on a normal wash. Its still working good and the most the heater draw was 8 amps in start up. I checked the wire nut connectors and they are good and tight and no arching. I inspected the heater and all connections on the boar and everything looked good. I advised the customer to plug the dishwasher into another outlet to test. If it never trips in another outlet then the breaker itself could be bad. F6-e4"
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN116TW01
Near South Saint Paul, MN 55075
Delton
Job Details: 08/18/2023
"Found that the water valve to washer was shut off, washer couldnt fill and would get error. Turned on water and washer fills and agitates.Washer is working good."
We serviced a
DANBY OTHER
Model DBC514BLS
Near Saint Paul, MN 55116
Delton
Job Details: 08/18/2023
Found that compressor is just humming and tripping the overload. Found that compressor is shorted to ground. Compressor is bad. Uneconomical to repair. Customer will purchase new one.
We serviced a
MAYTAG WASHER COIN OP++
Model MHN30PDBW60
Near Fridley, MN 55421
Nate
Job Details: 08/18/2023
Replaced bad drain pump. Runs great now.
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS42QHX00
Near Ham Lake, MN 55304
Phillip
Job Details: 08/18/2023
"Today I replaced the evaporator, heat exchanger, filter drier and the evaporator fan motor. I leaked checked the system and then pulled a vacuum and recharged the system. Its all working good.
We serviced a
GE DRYER
Model PTDN600GM0WT
Near Minneapolis, MN 55407
Delton
Job Details: 08/18/2023
Dryer turns on and tumbling as I got here and customer said that it didnt even start. I tested heat and dryer is not venting out properly. Dryer vent is clogged and outside vent is is covered by overgrowth. I showed customer informed that the dryer probably overheated and shut off and now that its cooled off it runs. Customer was planning on replacing flex vent with rigid and will do that.With vent disconnected, dryer is running and heating as Im here.She will use as normal and call back if problems persists after vent is replaced.
We serviced a
SAMSUNG RANGE
Model NX58H9500WS/AA
Near Minneapolis, MN 55416
Nate
Job Details: 08/18/2023
"Not preheating. Found a bad oven ignitor. Replaced, heats and ignites great now.
We serviced a
LG DRYER
Model DLGX3471V
Near Minneapolis, MN 55443
Phillip
Job Details: 08/18/2023
"The dryer is louder and makes a squealing sound. I took the dryer part and I found the front rollers were stuck in bad and the idler was stuck. I cleaned and oiled the rear rollers and replaced the front rollers and idler. I vacuumed out the dryer. The dryer sounds good now. The air flow seems bad. The customer said it vented out under the porch. I recommend that it be cleaned.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Minneapolis, MN 55408
Nate
Job Details: 08/18/2023
"Replaced display, everything works now great."
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Minneapolis, MN 55419
Nate
Job Details: 08/18/2023
Replaced broken spray arm. Works great now. Old arm was stripped.
We serviced a
FISHER PAYKEL++ DRYER
Model DE7027J1US0
Near Plymouth, MN 55447
Matt
Job Details: 08/18/2023
"Customer complaint is, NOT ADVANCING THROUGH CYCLES. Customer said they put a wetter load in there than normal and thats the only time they had problems with it. Its been working good sense. I started dryer on a timed dry cycle and watched it run for 40 minutes and it worked perfectly. Dryer is testing good."
We serviced a
LG REFRIGERATOR
Model LMXC23746S/01
Near Eden Prairie, MN 55347
Nate
Job Details: 08/18/2023
"Frost building up quite a bit on the back wall by the evaporator fan. Looked like the door probably got left open at some point, allowing frost to begin to build up, and now there's ice in the tracks of the drawers. I took door off, bins out, steamed and cleaned out the freezer. Nice and clean now. Door seals nicely.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Minneapolis, MN 55428
Phillip
Job Details: 08/18/2023
"The washer drains but does not spin. I put into the test mode and the fault for the shifter came up. I found some corrosion on the connector going to the shifter. I cleaned the shifter and the connector then put grease on the connector. The washer still would not wash or spin and the shifter fault came back. I quoted the customer for replacing the shifter. I replaced the shifter and calibrated the washer. Now the washer will wash and spin in all cycles.
We serviced a
LG WASHER
Model Wt5170hv
Near Minnetonka, MN 55345
Nate
Job Details: 08/18/2023
"Washer making funny sounds and leaked some water. Found the rotor was loose and the nut was almost off. Used blue loctite, to keep it secure so nut doesnt potentially fall off in future. Ran it on a rinse and spin, and it runs and drains great. Told customer to give it 12 hours to set before using."
We serviced a
LG WASHER
Model WM2496HSM
Near Plymouth, MN 55446
Matt
Job Details: 08/18/2023
"Customer complaint is, DOES NOT SPIN AND ROARING. Inspected and tested. Theres standing water in the washer. Found its not draining. I removed the drain pump and the impeller is broken off. Installed new drain pump and tested. Washer is draining and spinning great. Washer is now fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS03
Near Maple Grove, MN 55311
Matt
Job Details: 08/18/2023
"Customer complaint is, ICE IS FROZEN TOGETHER AND HE BROKE SOMETHING. Customer said ice was stuck in the chute and when he grabbed it and pulled something broke. Inspected and tested. Freezer is 6F and FF is 41F. Found the ice dispenser door is stuck open. I disassembled dispenser and found the ice chute was unclipped. I removed and reinstalled and now the door is opening and closing perfectly. Looks like the warm air from the door being open was causing the ice to melt together. Otherwise everything else tested good."
We serviced a
SPEED QUEEN DRYER
Model ADG4BRGS116TW01
Near Maple Grove, MN 55369
Phillip
Job Details: 08/18/2023
There is a hard build up on the screen inside the dryer. I replaced the screen. The air flow is good and the high heat temp was around 200. The dryer duct is hard rigid tube. I advised the customer to not use dryer sheets. Other than that, dryer is working good.
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near Minneapolis, MN 55419
Delton
Job Details: 08/18/2023
Found that the basement floor is slanted pretty good towards the floor drain so the front of the tub was hitting front of cabinet. When it was filling the bleach cap mid cycle it would overflow the edge of the washer top and drip over tub.I balanced out washer front as high as it can go but still not perfect. I informed customer that it might need some ply wood to make it fully balanced, but does not appear to be leaking anymore.
We serviced a
WHIRLPOOL DRYER
Model GGQ9800PW1
Near Minnetonka, MN 55345
Nate
Job Details: 08/18/2023
"Not heating. Found a bad thermal fuse and a lot of lint inside dryer. Cleaned out all the lint, cleaned up the pully shaft, cleaned and oiled rollers, and replaced fuse. Runs and heats great now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Saint Michael, MN 55376
Matt
Job Details: 08/18/2023
"Customer complaint is, DOES NOT RUN BUT LIGHTS COME ON. Inspected and tested. Customer had refrigerator unplugged when I got here. I plugged refrigerator in and compressor and all 3 fans turned on. I removed the evaporator covers and after 20 minutes there is no frost on evaporators. The compressor/sealed system has failed. Also the freezer evaporator cover is broken. It looks like someone had this apart already because its been taped to try and fix the broken foam. This is going to need a freezer evaporator cover part number 5304523067 if they fix the sealed system. ; saved tckt"
We serviced a
FISHER PAYKEL++ WASHER
Model WL4227J1
Near Plymouth, MN 55447
Matt
Job Details: 08/18/2023
"Customer complaint is, giving OUT OF BALANCE ERROR every load. Inspected and tested. I ran washer through a rinse and spin and it was working normal and spun out the clothes and no errors. I talked with Jared on this and were going to try replacing the dampers and rotor. Can someone look up these parts and order them and reschedule the customer. ; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA03
Near Minneapolis, MN 55406
Delton
Job Details: 08/18/2023
"Has the Samsung standard ice box issue as well as the evaporator icing over and needs the drain kit. Also ice maker is completely frosted over and i cant remove ice bin. I informed customer that they can try and call Samsung directly and see if they will cover the ice maker repair since its a known issue.Customer will try that but if samsung says no;Can you quote for the ice maker fix. I dont know if this model needs new board on top of the other parts needed for the ice maker fix kit.Either way customer wants the drain/heater kit fix for refrigerator and i have those parts ordered and already rescheduled but follow up with ice maker fix quote.I informed customer that they need to have fridge unplugged 24 hours before appointment.; ordrng 1 Da32-10104n (Thermisor), ordrd 1 Da82-01415a (Drain kit) and 1 Sh502 (Heater)"
We serviced a
UNKNOWN VENT HOOD
Model PX05-I42
Near Minneapolis, MN 55407
Delton
Job Details: 08/18/2023
"Took a bunch of pictures and i can hear relay click for speed of motor but using my non contact voltage checker i have no power, hard to get to the wires to fully check because its hard to get to without dropping the motor. Board is likely the problem. Vent sheathing goes into ceiling and i cant get picture of part number for the board. I informed customer that we would do our best to research part but we cant break the ceiling and customer would need to get it off so I can gain access to the control board.See what you can do to research board.I might be able to cut higher up the venting since the sleeve covers further up the duct and would cover it and then i could gain access to the board.; saved tckt"
We serviced a
GE REFRIGERATOR
Model PGSS5RKZCSS
Near Maple Grove, MN 55311
Matt
Job Details: 08/18/2023
"Customer complaint is, WATER ON BOTTOM OF FREEZER. The water is on the top of the bottom freezer drawer. I tested that freezer mullion and its getting 120V and ohms out good at 840. Theres moisture on the FF mullion and black mold on the bottom half of the gasket because the door gasket flapper is ripped off and not sealing. FF mullion is getting 2vdc and ohms out at 23.5. Im going to replace both FF door gaskets because there not sealing great around the mullion and I think moisture is running down and getting on the top of the freezer drawer. ; ordrd 2 WR14X10305 (Door gasket)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Minnetonka, MN 55345
Nate
Job Details: 08/18/2023
Leaking through Diverter and wash motor sounds bad at times. Stops after 10 minutes. Quoted for sump assembly with motor. Coming back Tuesday to install. W10902372. ; ordrd 1 W10902372 (Wash motor and sump assembly)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FLSC238DSA
Near Minneapolis, MN 55419
Delton
Job Details: 08/18/2023
"Ice maker is bad. Wont cycle. Has power to ice maker but nothing happens when i test it, wont advance. I looked up part number and this is a rear mounted ice maker (see picture) the fill cup is on the side and when i look up part for replacement it doesnt have a slot to install the full cup on the side. I know Ive seen these before but dont know the part number.Look at pictures and find the right part for this ice maker and contact customer with quote and ETAPart number that pulls up is 241798231; saved tckt , states that autho needed"
We serviced a
BOSCH MICROWAVE
Model HMV3051U/02
Near Monticello, MN 55362
Matt
Job Details: 08/17/2023
"Customer complaint is, I HAVE A BROKEN HANDLE. I HAVE THE BOTTOM PART THAT IT NEEDED. COULD YOU FIX THIS? Installed new door handle. Microwave is now fixed.
We serviced a
WHIRLPOOL WASHER
Model LA7800XTW0
Near Minneapolis, MN 55427
Nate
Job Details: 08/17/2023
Not spinning. Found a bad with switch. Replaced lid switch and it runs great now.
We serviced a
WHIRLPOOL WASHER
Model LA5558XSW0
Near Minneapolis, MN 55441
Nate
Job Details: 08/17/2023
Not agitating. Found the dogs were all worn down. Replaced agitator dogs and cleaned entire agitator assembly. Filled it with water and showed customer how it runs great now.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Richmond, MN 56368
Matt
Job Details: 08/17/2023
"ITS REALLY ACTING WEIRD. HE RAN IT THE BASE FILLED with water at the end of the cycle. . HIT THE CANCL THN IT DRAINed ok, NXT TIME INSTEAD of the clean light turns on at the end of the cycle. the cancel light come on then the dishwasher drained.. then after it stopped the clean light did not come on even though the dishes were clean. Installed new main board and tested. Dishwasher is now fixed."
We serviced a
KENMORE DRYER
Model 110.873561
Near St. Cloud, MN 56301
Matt
Job Details: 08/17/2023
"Customer complaint is, HEATING INTERMITTENTLY. Inspected and tested. Started dryer on a high heat cycle and it spiked to 280F so I removed the vent from the back and the heat turned off. Now the ignitor is glowing, but the coils arent opening. The gas valve coils have failed. Customer declined repairs and is going to replace the dryer. I advised customer to replace the flexible vent with the metal venting material before they would hook up a new dryer."
We serviced a
MAYTAG WASHER
Model MHWE300VF00
Near Buffalo, MN 55313
Phillip
Job Details: 08/17/2023
The washer was in the garage. I removed the bottom panel and then the drain filter. I cleaned the stuff out the filter and got all the water out. The drain hose was removed and missing. There is no more standing water in the washer.
We serviced a
BEKO REFRIGERATOR
Model KD76500NEU/BFBD30216
Near North Saint Paul, MN 55109
Delton
Job Details: 08/17/2023
Found that the condenser fan motor and fan is not straight so when it runs it vibrates more than it should. I aligned fan blade and motor so its better and no longer make vibrating noise. I informed customer.
We serviced a
KENMORE DISHWASHER
Model 66513543N412
Near Plymouth, MN 55446
Nate
Job Details: 08/17/2023
"Dishwasher will fail to circulate water. Found a bad wash motor/sump assembly. Also, door was messed up on frame, husband was pushing on door with broom and it popped off and wouldnt close. I pulled out dishwasher and got door back on hinges and mounted dishwasher. Now door closes great. Quoted for new sump/motor assembly. It sounds though like door never closed all the way and was possibly popping open. Good chance it will run fine now. If anything changes they will call us."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Saint Paul, MN 55109
Delton
Job Details: 08/17/2023
"Customer says it will make loud banging and washer will move around in spin mode. I ran diagnostics and no errors, all functions are working. Washer front right leg was a little wobbly i tightened it, ran cycle with load of towels and washer fills, agitates, drains and spins. No loud banging and washer is stationary. Washer is working good as im here. Customer will use it an normal and call back if washer starts acting up again.
We serviced a
MAYTAG DRYER
Model MISSING
Near Excelsior, MN 55331
Nate
Job Details: 08/17/2023
"Not running. Found a bad thermal fuse and a ton of lint in dryer. Cleaned out dryer, oiled rollers, and replaced fuse. Dryer VERY tight under countertop. Had to use protective mat, pump wedges and air sled to get it out. Runs great now. Told customer needs to have vent cleaned. Upper level. Will blow fuse if they run it without vent cleaned.
We serviced a
FRIGIDAIRE DISHWASHER
Model GLDB653AS1
Near St. Cloud, MN 56304
Matt
Job Details: 08/17/2023
"Customer complaint is, 1/4 OF WATER STANDING IN THE BASE OF THE DW AFTER A CYCLE. CIRCUIT BREAKER IS TRIPPED AT THE SM TIME, ALSO THE SPRING IS BROKEN. Customer said that dishwasher is on same circuit as some lights in the basement. Inspected and tested. I started a heavy cycle and dishwasher drained, filled and washed. I advanced through the cycles manually and everything was working perfectly and heating element came on multiple times and was drawing over 8amps. Circuit breaker never tripped while testing. The left door spring is stretched out and fell off. I reattached it and further back and its now working. This is a plastic tub dishwasher thats over 20 years old and its in rough shape. Customer is probably just going to replace it in the future if he has more problems."
We serviced a
GE REFRIGERATOR
Model GTS18GTHMRWW
Near Eden Prairie, MN 55346
Nate
Job Details: 08/17/2023
"Fan making a loud noise in freezer. Door had gotten left open to freezer, allowing outside humidity and moisture in. I pulled off the back evaporator panel and found a lot of frost built up around the fan area. Steamed off fan and evaporator, as well as the rest of the freezer. Cleaned it all up. Sounds great now. No tears or gaps in door gaskets."
We serviced a
KENMORE DRYER
Model 796.9147321
Near Maple Grove, MN 55311
Phillip
Job Details: 08/17/2023
The complaint is the dryer does not heat. I ran the dryer on time dry and verified its not heating. I took the dryer apart and found the lower heat thermostat was tripped. I also found the dryer duct was plugged up with a lot of lint. I quoted for the repair. I replaced the thermostat and cleaned the dryer duct. The dryer is now heating good and it cycles in and off.
We serviced a
JENN-AIR WALL OVEN++
Model W241
Near Minneapolis, MN 55447
Phillip
Job Details: 08/17/2023
The end of the gasket was pulling out. Stretched the gasket and got it back in good. I did not need to replace it. The customer looked at it and thought it was good.
We serviced a
ESTATE DRYER
Model EGD4400WQ0
Near Minneapolis, MN 55443
Phillip
Job Details: 08/17/2023
"The complaint is the dryer does not heat. I found the timer was bad and not sending voltage to the coils. I went and got a timer than replaced it. After I replaced the timer and let run I found the gas coils were weak and failing. I replaced the gas coils as well. Now the dryer is working good.
We serviced a
LG DRYER
Model DLG3744W
Near Minneapolis, MN 55443
Phillip
Job Details: 08/17/2023
The customer said the dryer is noisy and makes a high pitch sound after a few minutes. I removed the drum and inspected the rollers. I found the right rear roller was very bad. The front 2 and the idler are good. I quoted for the repair. I replaced the 2 rear rollers and oiled the others. I also vacuumed out the dryer. The dryer sounds much better now.
We serviced a
KENMORE DISHWASHER
Model 665.13213K901
Near Maple Grove, MN 55369
Phillip
Job Details: 08/17/2023
The complaint was the dishwasher is dead. The fist thing I did was look for a wall switch off. I found was off so I turned it back on. Now the dishwasher is working. I ran it for a few minutes and its working great.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Big Lake, MN 55309
Matt
Job Details: 08/17/2023
"Customer complaint is, DEAD. Inspected and tested. Found the main board is fried. Quoted customer $452. to install new board. Customer approved repairs. Part on order. ; ordrd 1 5304514670 (Main board)"
We serviced a
LG WASHER
Model WT1101CW
Near Victoria, MN 55386
Nate
Job Details: 08/17/2023
Giving UE error. Repeatedly fills and drains. Found info from LG that the fix is you replace the main PCB. Quoted for that. Hale asked me to email that info. I emailed him the quote. They will let us know if they want to do the repair. ; saved tckt
We serviced a
KENMORE DISHWASHER
Model 630.163044
Near Minneapolis, MN 55417
Nate
Job Details: 08/17/2023
"Runs indefinitely. Found a smoked control board. Quoted $300 for refurbished one, but they dont want to spend that much money. Dishwasher wasnt fixed after DE was there last month, so they requested a refund on todays trip charge. I told them yes. Please refund trip charge. ; saved tckt"
We serviced a
UNKNOWN DISHWASHER
Model G4205U
Near Saint Paul, MN 55103
Delton
Job Details: 08/17/2023
"Found that the drain pump fins broke off and not draining. DIshwasher powers on and motor runs, just not draining. Also the cover for drain pump fins plastic is very chewed up and recommend that be replaced as well (see picture)Drain pump and cover part needed. Please search and give customer ETA and quote.Schedule 2 hours for repair if approved; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model GST9679PW0
Near Plymouth, MN 55446
Phillip
Job Details: 08/17/2023
The customer said the washer was getting stuck in the wash cycle and not advancing to the final rinse. I started a normal and let run until it finished. It never got stuck for me. I found the extra rinse was off. I turned that back on. I found the agitator dogs were broken. I replaced the agitator dogs. ; schdld next appmnt for 8/23 WED !
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821QS1
Near Saint Paul, MN 55105
Delton
Job Details: 08/17/2023
Found that the defrost heater wires burnt up and that was lily cause of smell and now evaporator is frosted over and not cooling well. Door gasket is ripped. Owner approved estimate. I manually defrosted refrigerator so it should cool until i can order parts and get back.Ordered parts and rescheduled. Scheduling 2 hours to defrost whole evaporator when i get back to replace the heater.; ordrd 1 242044008 (Defrost heater) and 1 242193212 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV01
Near Albertville, MN 55301
Phillip
Job Details: 08/16/2023
The whole unit is not cooling. I plugged the fridge back in. The compressor starts for a few seconds then shuts off. I removed the relay and ohmed out the compressor. The compressor is testing good. I tried a new relay and the compressor started right up. I gave the customer a quote for the repair. I replaced the start relay. The compressor is running and its drawing 1.46 amps. The freezer is getting cold.
We serviced a
FRIGIDAIRE MICROWAVE
Model n/a
Near Minneapolis, MN 55411
Nate
Job Details: 08/16/2023
"E11 error. Found multiple broken wires in door harness. Needs new wire harness. The customer is going to replace the unit.
We serviced a
GE DISHWASHER
Model PDT715SYN2FS
Near Albertville, MN 55301
Matt
Job Details: 08/16/2023
"Customer complaint is, STOPS 5 MIN IN AND NOT DRAINING. NOT FINISHING A CYCLE DISPLAY STILL WORKING. Inspected and tested. Found the drain hose is really long and has 3 different hoses and goes down stairs and then back up. The last one is the black rubber hose and its kinked underneath the sink. Customer approved repairs. Removed black rubber hose and installed new extension hose and put a high loop in it underneath the sink. Tested and dishwasher is working and draining great. Dishwasher is now fixed.
We serviced a
MAYTAG DRYER
Model MEDE500VW1
Near Excelsior, MN 55331
Adam
Job Details: 08/16/2023
Customer complaint having to run it twice to dry and now its not tumbling. I could hear the motor but wouldnt tumble. Gave it a boost and it kicked on and started tumbling. Took temps found the air flow is a little glogged up. When I unhook the vent temps are regular. Customer is going to have a company out to clean the vents. The motor is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Rogers, MN 55374
Matt
Job Details: 08/16/2023
"Customer complaint is, LEAKING. Customer said the last 2 loads leaked a lot of water on the floor and they were both big loads with bedding. Inspected and tested. I filled washer all the way to the top with water and drained and couldnt get washer to leak. It must be splashing over the top when they have a big load in there. Customer is going to try some smaller loads and see what happens."
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5111SR
Near Minneapolis, MN 55403
Nate
Job Details: 08/16/2023
Replaced Icemaker. It cycled and filled great. No issues with water leaking in bottom since I steamed out and cleaned out drain lines.
We serviced a
GE DISHWASHER
Model Gdf520pgd2ww
Near Saint Paul, MN 55108
Delton
Job Details: 08/16/2023
Customer says dishwasher will complete cycle and about 24-48 hours later there will be water that has filled the bottom of dishwasher and then customer has to run drain cycle so it wont overflow. I found that the dishwasher water and drain hose runs underneath floor then up to sink drain. The drain was pointing down so when using sink it would push washer back into dishwasher. I turned drain up and cut rubber extension so that it runs as a high loop to prevent water from backfilling. Tested and dishwasher is working good and no longer backfilling water into dishwasher. Customer will use as normal and call back if issue continues.
We serviced a
ASKO++ DISHWASHER
Model DFI664XXL.U
Near Minnetrista, MN 55364
Adam
Job Details: 08/16/2023
Installed parts from last diagnosis. Tested multiple times for leaks. No leaks. Reinstalled to exact spot it was mounted before.
We serviced a
DANBY FREEZER
Model DUFM059C1WDD
Near Saint Paul, MN 55106
Nate
Job Details: 08/16/2023
Replaced bad thermostat. The unit is operating and running great now.
We serviced a
GE RANGE
Model JGB720SEJ1SS
Near Minneapolis, MN 55406
Delton
Job Details: 08/16/2023
Replaced wire harness for igniter. Tested and all burners spark and ignite. Range is working good.
We serviced a
KENMORE DISHWASHER
Model 665.13203N411
Near Roseville, MN 55113
Nate
Job Details: 08/16/2023
A whirlpool dishwasher that fills with water but doesnt circulate. I put it into service mode and it gives an F7 E1 error. In service mode the wash motor runs for a minute and then stops. Verified 120 vac. Tapped it with my screw driver and it started running but sounds horrible. Leaks too. Needs new motor. Quoted, but customer will replace."
We serviced a
ELECTROLUX DRYER STACKED++
Model EFME527UIW0
Near Minneapolis, MN 55418
Nate
Job Details: 08/16/2023
"Steam valve just keeps spraying in dryer. Customer opted to have water line disconnected from Y valve and instead run straight to washer, with no water line coming to the steam valve. Washer and dryer work great now."
We serviced a
BEKO REFRIGERATOR
Model BFBF2716SS/870000594
Near Minneapolis, MN 55407
Delton
Job Details: 08/16/2023
"Freshfood evaporator iced up. Called tech support and found that the evaporator fan was installed backwards and was sucking in air instead of blowing out air up top of evaporator. Reversed (flipped) fan, tested and now is blowing out top. Refrigerator is working good."
We serviced a
GE WASHER
Model GTW220ACK5WW
Near Maple Grove, MN 55311
Matt
Job Details: 08/16/2023
"Customer complaint is, NOT SPINNING.. IT STOPS. Inspected and tested. Found the belt and pulley are covered in oil and its roaring in a spin. The transmission has failed. Customer declined repairs and is going to replace the washer."
We serviced a
VENTAHOOD VENT HOOD
Model K250HSS2
Near Plymouth, MN 55446
Phillip
Job Details: 08/16/2023
The light switch was bad. The customer said the vent fan sounds good now. I went and got the switch then replaced it. It working good now.
We serviced a
GE DRYER
Model GTD65GBPL0DG
Near Victoria, MN 55386
Adam
Job Details: 08/16/2023
Customers complaint is unit not heating. Verified complaint tumbled but no heat. Disassembled dryer and tested the igniter because it never glowed. It tested bad removed igniter. Can visually see the damage. Quoted for replacement. Installed part and cleaned up lint. Reassembled then tested. Unit starts to heat properly now.
We serviced a
DANBY REFRIGERATOR
Model DBC2760BLS-1
Near Minneapolis, MN 55446
Phillip
Job Details: 08/16/2023
The customer said the fridge stopped cooling a few months ago. They had unplugged it then plugged it back it for a while and it never cooled but all the lights and fans were on. Today I plugged it back in and waited for it to cool. The compressor is running but the evaporators are getting a little cold. I advised the customer it had a sealed system failure. He will just replace the mini fridge.
We serviced a
SAMSUNG DRYER
Model DV350AGR/XAA
Near Plymouth, MN 55446
Nate
Job Details: 08/16/2023
"Squealing loud. Found a bad idler pully and a lot of lint. Vacuumed out dryer, cleaned rollers and oiled shafts. Replaced pully. Runs nice and quiet now.
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Maple Lake, MN 55358
Phillip
Job Details: 08/16/2023
The complaint was the whole unit stopped cooling very suddenly. Another service company was out and diagnosed the compressor had failed. Today I verified the compressor was bad. I used the compressor and filter drier that were sent to the customer by LG. I replaced both parts and updated the board. I leaked checked the system then pulled a vacuum. I recharged the fridge. I advised the customer to wait 6-8 hours for it to cool then 24 hours before he fill its back up.
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Minneapolis, MN 55436
Adam
Job Details: 08/16/2023
Diagnosed sealed system issue for the cooling. Found the compressor is running hooked up my gauges got negative 5 and about 140. Looking like a leak. This compression was replaced one other time but the guy didnt put a new filter or anything. When it equalized around 45. So might be a small leak and bad compressor. Cut out old compressor. Installed new compressor and filter dryer. Pressured to 200psi. Never lost its pressure. No leaks to be found. Vacuumed unit under 300 microns. Held for 10 minutes after and never lost vacuumed pressure. Filled unit and reassembled. Tested unit and its working properly. Psi when I left 5 low and 96 psi on the high. Unit is all good now.
We serviced a
SPEED QUEEN DRYER
Model ADGE9RGS115TW01
Near Eden Prairie, MN 55347
Delton
Job Details: 08/16/2023
Dryer would not power on (wake up) when i got here. I unplugged to check power at outlet and it has power. I plugged back in the dryer and it turns on and all functions are working good. Dryer powers on and starts. Dryer is cycling heat normally. I checked and cleaned inside of some lint build up but not bad. Dryer is working good. I informed customer that if it happens constantly to call back in.
We serviced a
SAMSUNG REFRIGERATOR
Model RF24FSEDBSR/AA03
Near Apple Valley, MN 55124
Delton
Job Details: 08/16/2023
Found that the door seals and doors are fine the issue is that the evaporator cover is frozen which needs the drain kit. Customer approved estimate and knows that 48 hours before the appointment to unplug and defrost the refrigerator so I can do the fix. Ordering parts and rescheduling.; ordrd 1 Sh502 (Heater) and 1 Da32-10104n (Thermistor) and 1 Da82-01415a (Drain kit)
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Rogers, MN 55374
Matt
Job Details: 08/16/2023
"Customer complaint is, NOT DRAINING AND GIVING THE CUST AN E2 CODE. NOW IT WONT GET TO THE POINT WHERE THE DISP OPENS. Inspected and tested. Found dishwasher was draining really slow. I pulled dishwasher out and found the drain hose was kinked behind the dishwasher. The hose is compromised. Quoted customer $340. to install new drain hose. Customer approved repairs. Part on order. ; ordrd 1 00744881 (Drain hose)"
We serviced a
LG REFRIGERATOR
Model LFXS26596S/00
Near Eagan, MN 55123
Delton
Job Details: 08/16/2023
"Found that freezer is only at 40 degrees. Checked evaporator and no frost pattern, just wet.Checked compressor and getting 1.3 amp draw.Appears to be standard LG compressor failure. PW said to put it in autho and will need to contact our Rep to see if they will cover sealed system repair.Also ice maker tray is cracked and leaks, would also need to be replaced on top of sealed system.Ice maker part# aeq73110217; saved tckt"
We serviced a
MAYTAG WASHER COIN OP++
Model MHN30PDBW60
Near Fridley, MN 55421
Nate
Job Details: 08/16/2023
"Giving F21 error. Found after checking the filter that the filter was clean, and the drain pump had good spring to it. There was cavitation going on, because someone used too much detergent. Owner came over and I used her key for the washer to open up the top compartment, and hold down the lower right button, which reset the error. Then tried a drain and spin and still was siezed up. Attached quote. ; ordrd 1 WPW10730972 (Drain pump)"
We serviced a
HOTPOINT REFRIGERATOR
Model HTS16HBMFRWW
Near Minneapolis, MN 55420
Delton
Job Details: 08/16/2023
"Found that the refrigerator door gasket is ripped and creating moisture build up. Also customer has on low temperature but is still cold. Light socket is broken. Needs refrigerator door gasket, cold control, light socket. Estimate is under $500. Ordering parts and rescheduling.; ordrd 1 Wr24x10229 (Refrigerator Door gasket) and 1 Wr09x20002 (Cold control) and 1 Wr02x10591 (Light socket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Champlin, MN 55316
Matt
Job Details: 08/16/2023
"Customer complaint is, LITES IN THE FREEZER AND TOP LITES IN THE REFRIGERATOR DO NOT WORK. Inspected and tested. Found the back left light on the ceiling of the FF compartment had failed. There chrome and I have a white one. Quoted customer $272. to install the white LED module that I have. Customer approved me installing white LED module. Installed new LED module and tested. All the FF lights and freezer light are now working. Refrigerator is now fixed. ; pckd up 1 W10695459 (LED module)"
We serviced a
GE REFRIGERATOR
Model GFSS6KKYESS
Near Chaska, MN 55318
Adam
Job Details: 08/16/2023
This is a Samsung built unit and has the famous Samsung issue of frosting up and not draining. Found the evap top is all frosted up and causing the evap fan to stop. Steamed out the frost then installed the defrost heater kit. Next the drain is clogged removed the drain hose in back fridge and found the duck bill clogged. Cleaned out clogged then cut back the duck bell so it wont get clogged. Reassembled then tested. Customer also complaint was the ice maker not making ice. Found the ice maker is just continuously trying to harvest. Restarted unit and now it stopped. Put in test mode and gets stuck. Removed the ice maker and inspected reistalled and started to work properly. Now it seams to be working properly. Customer will watch and let us know if has an issue again will need board and ice maker Board WR55X11065Ice maker WR30X10131; used 1 SH502 (HEATER) from stock
We serviced a
GE DISHWASHER
Model ZBD07T0N00SS
Near Plymouth, MN 55446
Nate
Job Details: 08/16/2023
"One light cover is broken, need new assembly and light bulb. Parts WD21X10213, WD21X10212 and WD01X10274. Customer will be traveling and requesting that we be back in the next week if possible. I attached pictures of the parts too. But I need one of each of these part numbers please. Also, customer would need to know exact quote for parts cost since he will be paying for the parts. ; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model 107325131
Near Eden Prairie, MN 55347
Delton
Job Details: 08/16/2023
As soon as you push power button the dishwasher starts to fill and drain pump runs even when door is opened and no lights or response from UI. I assumed control board but called tech support and they verified that could be the only thing. Needs main board (in door)Please search part and call customer with quote and ETA of return.Part# 468772; saved tckt
We serviced a
KENMORE DRYER
Model 110.6002201
Near Elk River, MN 55330
Matt
Job Details: 08/16/2023
"Customer complaint is, HAVE TO USE THE TIMER SIDE TO DRY AND TAKES A FEW TIMES TO DRY. Inspected and tested. Started dryer on a timed dry high heat cycle and it was cycling between 220F and 120F for over 20 minutes. I cant check airflow on outside of house because it comes out underneath the deck and theres no access. Airflow on back of dryer is 32mph and with vent disconnected the heat is cycling between 200F and 115F. I tried the auto dry cycle and I can only get it to heat by holding the timer, when I let go its not heating. The timer has failed. Part on order. Customer also needs to clean the vent. ; ordrd 1 WPW10185976 (Timer)"
We serviced a
BEKO REFRIGERATOR
Model BFTF2716SSIM
Near Wayzata, MN 55391
Phillip
Job Details: 08/16/2023
"The ice maker is no longer making ice but it use to. The ice maker is on and the ice tray is stuck at the 4 oclock position. I called Beko and there is no test for this ice maker. He said to just replace it. Ice maker assembly 5918690100 Marcone. I could not get a price in blue book. I gave the customer a rough guess of 390 or more total. Please get the price and contact the customer. Marcone has them but I have not ordered one yet. ; snapped 1 QuickPics, states that autho needed"
We serviced a
KITCHENAID COOKTOP++
Model MISSING
Near Minneapolis, MN 55405
Nate
Job Details: 08/15/2023
"Cooktop grill not working. Found a bad ignitor. Replaced ignitor. Works great now.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2411NW1A
Near Minneapolis, MN 55416
Nate
Job Details: 08/15/2023
"Not cleaning the dishes. Wasnt filling with water. I whacked the valve a few times and then it started filling. But then after finally filling, the wash motor would run, but only circulate the water for a couple seconds before seizing up and humming. I would stop and restart it, and it would do the same thing. Needs a new valve and motor.
We serviced a
KENMORE DRYER
Model 110.669225
Near Minneapolis, MN 55407
Delton
Job Details: 08/15/2023
"Customer said not drying clothes and dryer will shut off quickly. Found that there was a lot of lint build up on outside dryer ven. Also found that the auto dry moisture sensor wire was unplugged. Attached wire, tested and dryer is now cycling heat normally. Dryer is working good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Saint Paul, MN 55104
Delton
Job Details: 08/15/2023
"Customer says will stop or dishwasher will not get dishes clean. Found that dishwasher has very low water level and not washing dishes or washing away soap. I ran diagnostics and no errors but only thing is had low water, I manually added several cups of water and dishwasher completed with no errors. Checked water pressure to dishwasher and was low. I checked water shut off and it is rusted and leaks. I suggested that be replaced first before we replace water valve on dishwasher. Customer will get plumber and fix shut off and check pressure and will call us back if dishwasher issues continue.
We serviced a
KENMORE DISHWASHER
Model 665.14572N610
Near Champlin, MN 55316
Phillip
Job Details: 08/15/2023
The complaint is the dishwasher is not cleaning or heating. I started the dishwasher and it filled with water. After a few minutes I found the wash motor is not starting. The wash motor is buzzing. I quoted for the wash motor repair. I replaced the wash motor and ran diagnostics to reset the control. Its working good now. I advised them to run a clean cycle with a dishwasher cleaner.
We serviced a
DACOR++ REF BUILT IN++
Model DYF42SBIWR
Near Minneapolis, MN 55448
Phillip
Job Details: 08/15/2023
The compliant was the freezer. The customer said the freezer seems to be better and the fault codes are gone. I took temp in the fresh food and the temp was around 42 degrees. The temp was set to 40. I ran the defrost test and the fans test. Everything is working good today. There are no active fault codes. The doors are sealing good.
We serviced a
GE REFRIGERATOR
Model GSS20IBMBWW
Near Maple Grove, MN 55369
Phillip
Job Details: 08/15/2023
"The customer complaint is the fresh food is warm and the top of the freezer is warm. Again, I found the top half of the evaporator in the freezer section frosted up. The bottom half was good is only the top half that had too much frost on it. I defrosted the evaporator, and then I tested the defrost heater. The defrost here comes on a test mode. I replaced the main control, the defrost thermostat, and the evaporator sensor. The doors seal good and the fan is working good. No other issues found.