Service History 68 - Omega Force Appliance Repair

We serviced a

KENMORE WASHER FRONT LOA

Model 796.4158341

Near Big Lake, MN 55309

Matt

Job Details: 12/28/2021

"Customer complaint is, NOT DRAINING. Inspected and tested. Found the drain pump has failed. Quoted customer to install new drain pump. Customer approved repairs. Installed new drain pump and tested. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DRYER- GAS

Model GGW9250PW3

Near Chanhassen, MN 55317

Phillip

Job Details: 12/28/2021

The dryer would not heat at all. I found the thermal fuse was bad. We replaced the fuse and tested he air flow. The dryer heats good ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Minneapolis, MN 55410

Phillip

Job Details: 12/28/2021

We replaced the fill tube heater only. Ran the ice maker and it filled with water.

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWC565FW1

Near Eden Valley, MN 55329

Seth

Job Details: 12/28/2021

Washer not spinning. I replaced the failed hub and tested the washer. Its now fixed.; used 1 W10528947 (HUB) from stock

We serviced a

ROPER WASHER TOP LOAD

Model RAX7245KQ0

Near Burnsville, MN 55306

Delton

Job Details: 12/28/2021

Lid switch is bad and wont advance into drain/spin. Also agitator dogs are worn out and not fully agitating. CUstomer approved estimate. Ordering parts and rescheduling.; ordrd 1 3949247V (Lid switch) and 1 80040 (Dogs)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS20ZRGW6

Near Apple Valley, MN 55124

Delton

Job Details: 12/28/2021

As Im here the refrigerator is cooling and working good. Customer said one day it stopped cooling and freezer foods started to thaw. Then next day was cooling again. Since its working as Im here its hard to diagnose. Defrost timer sounds a bit loud. I replaced defrost timer guessing that is what it could be. Refrigerator is cooling and working good as Im here.; used 1 UET120 (UNIV DEFROST TIMER) from stock

We serviced a

KENMORE DISHWASHER

Model 66513093N412

Near Eagan, MN 55122

Delton

Job Details: 12/28/2021

"Found that the prongs that hold the heat element was bent up preventing spray arm from spinning and it would spray water into one area causing leaking from bottom. Corrected prong, tested for 30 minutes and no leaks. Dishwasher is working good."

We serviced a

LG RANGE- GAS

Model LRG3081ST/00

Near Minneapolis, MN 55416

Nate

Job Details: 12/28/2021

"15 times all ignitors on cooktop ignites. 16th time none did. Ordered new wire harness for spark control, and spark module. ; ordrd 1 EBF60662901 (Spark wire harness)"

We serviced a

GE REFRIGERATOR

Model PSCS3RGXCFSS

Near Minneapolis, MN 55408

Nate

Job Details: 12/28/2021

Waterline leaking under the fridge. Replaced it with new John guest fitting.. no leaks now.; used 1 Pp0408w (Coupler) from stock

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB850YG1

Near Elk River, MN 55330

Matt

Job Details: 12/28/2021

"Customer complaint is, NOT DRAINING- EC Ld & UD STOPS MID CYCLE- HAS TO REMOVE CLOTHES FOR IT TO DRAIN. Inspected and tested. Everything worked great in test mode. Started washer on a normal cycle with a load of towels and it worked perfectly and completed the cycle with no errors. Washer is working perfectly for me. Maybe the drain pump is sporadically failing, but is working every time for me. If they call back, we should go back with a drain pump. Part number WPW10403802."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Maple Grove, MN 55369

Matt

Job Details: 12/28/2021

"Customer complaint is, NOT CLEANING DISHES- SPRAYER ISSUE?/ CLOGGED FILTER? Inspected and tested. Found the diverter and circulation pump have failed. Quoted customer $406. to install new sump assembly. Customer approved repairs. Part on order. ; ordrd 1 WPW10671942 (Sump assembly)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2070KRB

Near Elk River, MN 55330

Matt

Job Details: 12/28/2021

"Customer complaint is, NOT COOLING THE LIGHTS COME ON AND WE CAN HEAR THE MOTOR OR FAN RUNNING. Inspected and tested. Found the compressor and fans are running, but no frost on the evaporator. The sealed system has failed."

We serviced a

FRIGIDAIRE DISHWASHER

Model Ffbd2411ns6b

Near Otsego, MN 55330

Matt

Job Details: 12/28/2021

"Customer complaint is, NOT WORKING / NO POWER. LIGHTS ARE WORKING, BUT THE CYCLE WONT BEGIN. Inspected and tested. Found the wires to the door latch are melted. I repaired the wires and tested. Dishwasher is working great now, but I think the door latch is going to need to be replaced soon, because the terminal is black and loose. Customer is just going to use it as is for now and see what happens."

We serviced a

GE DRYER- GAS

Model DCVH660GH0WW

Near Minneapolis, MN 55417

Nate

Job Details: 12/28/2021

"Needs either main PCB, user interface board or both. Main PCB getting correct voltage but cant test voltage to user interface. Explained to customer it could be one or both, either way they are buying new dryer."

We serviced a

SAMSUNG REFRIGERATOR

Model RF30KMEDBSG/AA

Near Eden Prairie, MN 55347

Nate

Job Details: 12/28/2021

"Icemaker is having known issue where it freezes up. Can you please submit this for authorization for the service kit?; O-emld tckt , states that autho needed"

We serviced a

BOSCH DISHWASHER

Model SHV4803UC

Near Eden Prairie, MN 55347

Nate

Job Details: 12/28/2021

"Dishwasher wasnt washing, but it fills and circulates great. No issues. Ran it a number of times. Caretaker recently cleaned out sump area. No debris."

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Eden Prairie, MN 55347

Nate

Job Details: 12/28/2021

"Needs new touchpad too, but too expensive. Uninstalled control board originally installed. Reinstalled original control board. Did not install case break or leak sensor."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Maple Grove, MN 55311

Nate

Job Details: 12/28/2021

"Rack adjusters broken. Replaced, works great now.; used 2 WPW10546503 (ADJUSTER) from stock"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW94HEXW0

Near Otsego, MN 55330

Matt

Job Details: 12/23/2021

"Customer complaint is, NOT SPINNING AND/OR WASHING ERROR CODE F6 E2. Inspected and tested. Found the motor control board is fried. Quoted customer to install new board. Customer declined repairs and is going to replace the washer."

We serviced a

KENMORE REFRIGERATOR

Model 79551314014

Near Coon Rapids, MN 55433

Seth

Job Details: 12/23/2021

New leak was found at the fitting at the freezer door. I cut the dimpled JG line and installed a new fitting. No labor was charged. The daughter came on site and they will look for a replacement was the plastic has Deteriorated. no redos going forward.; used 1 FITTING4 (5/16' JG FITTING) from stock

We serviced a

WHIRLPOOL DRYER- GAS

Model WGD5510VQ1

Near Burnsville, MN 55337

Delton

Job Details: 12/23/2021

"Found that the rollers, idler wheel and belt are worn causing loud screeching. Replaced all those parts with dryer repair kit. Tested and dryer is tumbling quiet. Dryer is working good.; used 1 4392065 (REBUILD KIT) from stock"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model wed5000dw2

Near Minneapolis, MN 55428

Seth

Job Details: 12/23/2021

"Timer failed, moisture board is bad as well but customer elected to only fix the timer. I tested and timer advanced as designed."

We serviced a

GE REFRIGERATOR

Model GNE26GMDCES

Near Monticello, MN 55362

Matt

Job Details: 12/23/2021

"Customer complaint is, NOT COOLING WELL. Inspected and tested. Freezer is good, FF compartment is warm. Found the FF evaporator fan has failed. Installed new evaporator fan and tested. Refrigerator is now fixed. ; used 1 WR60X29099 (DC FRESH FOOD FAN) from stock"

We serviced a

SAMSUNG DISHWASHER

Model dw80n3030US

Near Plymouth, MN 55441

Seth

Job Details: 12/23/2021

I replaced the heater which was caked with mineral buildup. I tested by running a quick express wash. I saw no issues. Note we went about the process backwards there was heavy contamination leaks may develop. I notified customer to be watchful for the next weeks worth of use. I also advised the use of a citric acid based cleaner monthly to better maintain the system.

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950UG/AA

Near Big Lake, MN 55309

Matt

Job Details: 12/23/2021

"Customer complaint is, MAKING A WEIRD NOISE AND FLASHES LC, WE TURNED OUR MAIN CIRCUIT BREAKER OFF SO IT WOULD STAY SHUT OFF. Inspected and tested. Found that there was water in the pan underneath at some point, but is dry now. Ran dishwasher for 30 minutes and it never leaked. I think its probably a soap suds issue. Recommended customer try a different kind of soap if it does it again. Otherwise dishwasher is working great."

We serviced a

LG WASHER FRONT LOA

Model WM3670HWA

Near Maple Grove, MN 55369

Matt

Job Details: 12/23/2021

"Customer complaint is, EC OE- WONT DRAIN. Inspected and tested. Found the drain pump has failed. Quoted customer to install new pump. Customer approved repairs. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

AMANA DRYER- ELECTRIC

Model NDE2330AYW

Near Medina, MN 55340

Phillip

Job Details: 12/23/2021

"The complaint is the dryer is taking long time to dry. The customer has to run the dryer 2 or 3 times to dry a load. The dryer only heats up to 135 on high when the dryer duct is connected. Soon as we disconnected the dryer duct the dryer heat up to 190 with no problem. I advised the customer that the dryer duct needs to be cleaned ASAP. The dryer also started to squeak when it was running. I found the idler pulley was not spinning. We replaced the idler pulley and both rear drum rollers. The dryer sounds good now. ; used 1 WPY54414 (IDLER), and 2 WP37001042 (ROLLERS) from stock"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model LS86200KQ0

Near Burnsville, MN 55337

Delton

Job Details: 12/23/2021

"Found that agitator dogs were worn out. Replaced dogs, tested and now washer fully agitates and spins. Washer is working good.; used 1 80040 (DOGS) from stock"

We serviced a

AMANA WASHER TOP LOAD

Model NAV5800AWW

Near Minneapolis, MN 55423

Nate

Job Details: 12/23/2021

"Not spinning or agitating. Service bulletin for this issue. Has a bad pully, helix and belt. Ordered, coming back to install.; ordrd 1 WP27001006 (Belt) and 1 WP40047102 (Pully) and 1 38008 (Helix)"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model GEW9250PW1

Near Medina, MN 55340

Seth

Job Details: 12/23/2021

Dryer is loud because a roller and failed I installed a dryer repair kit the dryer is now fixed. Please call and collect for work on dryer.; used 1 4392067 () from stock

We serviced a

WHIRLPOOL DISHWASHER

Model DU910FFGQ0

Near Burnsville, MN 55337

Delton

Job Details: 12/23/2021

"Found that dishwasher had too much suds and was leaking that way. I removed suds, tested and after 40 minutes no leaks. Informed customer to use less soap. Dishwasher is working good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS2

Near Eden Prairie, MN 55347

Delton

Job Details: 12/23/2021

It is working and heating as Im here but several times when i try and start it it says to close door when it is shut. Only appears that one of the interlock switches was replaced? Also the control board would garble up and reset microwave several times. Control board part shows back ordered WPW10678766. Please search for parts and reschedule.I did not order any parts.; ordrd 1 W10156812 (Spring) and 1 W10562613 (Cam) and 1 Wp8206419 (Top interlock) and 1 Wpw10156813 (Bottom interlock) and 1 Wpw10687866 (Control board)

We serviced a

GE REFRIGERATOR

Model PGSS5RKZHSS

Near Eagan, MN 55123

Delton

Job Details: 12/23/2021

"Found that control board is shorted. Also water line to refrigerator is leaking. Customer approved estimate. Replaced control board and stainless water line, Tested and refrigerator turns on and is cooling and no more leaks. Refrigerator is working good.; used 1 WR55X11098 (MAIN BOARD), and 1 HOSE4 (48366 6' ICEMAKER HOSE) from stock"

We serviced a

SAMSUNG RANGE- GAS

Model NX58H9500WS/AA

Near Eagan, MN 55122

Delton

Job Details: 12/23/2021

"Found that igniter is shorted and not glowing. Customer approved estimate. Replaced igniter, tested and oven preheats and is working good.; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

KITCHENAID WALL OVEN- ELECT

Model KEBS207DBL6

Near Medina, MN 55340

Seth

Job Details: 12/23/2021

Customer gets an error 20 minutes after theyre done baking in either oven cavity. Upon arrival in inspection I found the unit has a failing control board. The relay does not stick and the sensors have the appropriate resistance. I quoted replacement customer will reach out if they want us to send board out to car centric or fix my board.I quoted $600.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBC2277RFB

Near Osseo, MN 55311

Seth

Job Details: 12/23/2021

Not making ice after customer returned from Florida. Frozen water line in the ice room was thawed. The ice maker cycled when tested. There is water staining and the beginning of a rust ball on the back of the case. These are manufacturers defects and not covered with the WHE warranty. I notified the customer he will work with retailer and manufacturer for replacement.

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF209ANW/XAA

Near Corcoran, MN 55340

Seth

Job Details: 12/23/2021

Water is not filling. Plugged filters were found. Customer has had a lot of water issues. I cleaned them and tested the washer it is now working as designed.

We serviced a

SAMSUNG DRYER- GAS

Model DV350AGW/XAA

Near Minneapolis, MN 55416

Nate

Job Details: 12/23/2021

Replaced broken control board with refurbished board. Heats and runs great now.

We serviced a

ELECTROLUX WASHER FRONT LOA

Model EIFLS55IIW0

Near Eagan, MN 55123

Delton

Job Details: 12/23/2021

Found that water valve is leaking. Shut off water and ordering part and rescheduling.; ordrd 1 134637810 (Water valve)

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2597AEM2

Near Plymouth, MN 55446

Phillip

Job Details: 12/23/2021

The ice maker is not making ice. We jumped the ice maker L and V and the ice maker filled with water. We then jumped the thermostat and the ice maker cycled but did not finish the harvest cycle. We verified the fans are good. We replaced the ice maker. The new ice maker cycled and its good. Advised to wait 24 hours to fill the bucket. ; used 1 W10882923 (ICEMAKER) from stock

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW7300XW2

Near Rogers, MN 55374

Matt

Job Details: 12/23/2021

"Customer complaint is, WONT LET IN WATER TO FILL. Inspected and tested. Found the drain pump has failed. Also is starting to get the roar in a spin. Washer needs a new drain pump and bearing. Quoted customer to install new drain pump and cabrio bearing. Customer declined repairs and is going to replace the washer."

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF218ANW/XAA

Near Saint Michael, MN 55376

Matt

Job Details: 12/23/2021

"Customer complaint is, LOTS OF SUDS AND SOAP EOC, SO CUST THINKS CLOTHES AREN'T GETTING WASHED. Inspected and tested. Ran washer through a rinse and spin with a load of clothes and when it goes into a spin it shakes so bad and theres a lot of movement in the drum that it stops and wont go into a high spin. I checked for suds and removed the drain filter and found chunks of metal from the spider arm. The spider has failed. Washer needs to be replaced. ; saved tckt , states that autho needed"

We serviced a

KENMORE RANGE- ELECTRIC

Model 790.9420231

Near Saint Michael, MN 55376

Matt

Job Details: 12/23/2021

"Customer complaint is, OVEN WON'T HEAT PAST 170. Inspected and tested. Found the board has failed. Quoted customer $577. to install new board and overlay. Customer declined repairs and is going to replace the oven."

We serviced a

MAYTAG DRYER- GAS

Model LDG9334AAE

Near Eden Prairie, MN 55347

Phillip

Job Details: 12/23/2021

The customer said they have been using all week several times a day and now it has a gas smell. We ran the dryer and found nothing wrong with it. We checked the connection at the valve and it was good. We soaped up the valve and put some soap on the orifice and it was good. After about 15 minutes of running the dryer I could smell some gas but it was closer to the furnace. We soaped all the joints from the gas supply and lines coming off the main regulator. We found a leak at the dryer gas line supply. We are unable to fix the leak. We advised the customer to call the gas company or a plumber.

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS

Near Rogers, MN 55374

Seth

Job Details: 12/23/2021

"Not dispensing ice or water. It makes ice, but wont dispense. I was unable to use STG to diagnose(locked out) I suspect the fridge valve has failed. Please source and order DA97-07827B and DA81-05883A. I did not reschedule please reach out and schedule once parts are received.; saved tckt , states that autho needed"

We serviced a

MAYTAG RANGE- ELECTRIC

Model MER8700DS0

Near Chanhassen, MN 55317

Phillip

Job Details: 12/23/2021

The customer said after preheat the oven would not maintain the temp. We found the bake element was bad. We replaced the bake element and tested the oven. Its heating good now.

We serviced a

GE REFRIGERATOR

Model GSH25JSCBSS

Near Chanhassen, MN 55317

Phillip

Job Details: 12/23/2021

When we arrived we found the whole unit was not working and none of the light inside were on. We found the fridge was plugged into a gfi outlet that was tripped. We reset the gfi and the fridge started working. We found that there was a outlet behind the fridge. We plugged the fridge into the outlet behind it. We waited until it started up. Advised the customer to wait 8 hours before putting food back in.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS0

Near Excelsior, MN 55331

Phillip

Job Details: 12/23/2021

The dishwasher was not draining and not going through cycles. Removed the drain pump and found glass in the pump. Put the pump back on and its working as it should.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near Maple Plain, MN 55359

Phillip

Job Details: 12/23/2021

When we arrived the fridge was in the 50s and the freezer was below 15. The customer said its the same issue as before. The compressor is running and there is heat from the condenser. I found the freezer fan is not working. I do get 12 colds dc to the freezer fan. It needs the freezer evap fan. No sure what the charge would be. ; ordrd 1 WP67006968 (Evaporator fan)

We serviced a

LG DISHWASHER

Model LDF7551ST

Near Eagan, MN 55123

Delton

Job Details: 12/22/2021

"Found debris that was stuck in drain hose again, preventing dishwasher from draining. Mechanically drain pump is working. Filters are all in correctly. Im guessing there might be something in the hose that is intermittently getting stuck and then flips to allow drainage. Drain hose would have to be replaced. Customer will think about it and call back if they want to proceed. Drain hose part# AEM69493808. Estimate $204.67"

We serviced a

GE DISHWASHER

Model GDF520PGJ6WW

Near Plymouth, MN 55447

Nate

Job Details: 12/22/2021

"Dishwasher dead. Control board has rapid flashing like strobe. Error meaning loss of communication between user interface and main PCB. User interface board WD21X23703 Dey has one, main control board WD21X25736 Dey, and wire harness that connects them WD21X22596 (I think is correct but youll want to double check). Can you please see if we can get Autho for this?; O-emld tckt , states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHW0

Near Otsego, MN 55330

Matt

Job Details: 12/22/2021

"Customer complaint is, LEAKING A FEW DROPS. Customer said its only leaking a little and when they noticed it there was dry white crusty soap or deposits on the floor. Inspected and tested. Ran dishwasher for over 30 minutes and it never leaked. Customer cleans the dishes really well before putting them in the dishwasher and uses pods. I think this might be a soap suds issue. Recommended customer watch it closely and next time it leaks to check for suds. Also recommended trying a different soap."

We serviced a

MAYTAG RANGE- GAS

Model MGR8670451

Near Buffalo, MN 55313

Seth

Job Details: 12/22/2021

Customer complains that the range is not working like it should. The bake option just wont work at all theyve been using broil in its place. Upon arrival inspection and found the hot service igniter withdrawn no amperage on the bait element. I replaced it and tested it ignited within 30 seconds and preheated as designed. The range is now fixed; used 1 5303935066 (FLAT IGNITER) from stock

We serviced a

GE RANGE- GAS

Model JGBP26WEA3WW

Near Minneapolis, MN 55416

Nate

Job Details: 12/22/2021

"Not igniting and then an F3 error. Found that the moles connector had to be reconnected, was off by one pin. Works great now."

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model 11066132411

Near Minneapolis, MN 55404

Nate

Job Details: 12/22/2021

Not running. Vacuumed out and replaced a bad door latch. Runs great now.

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED7400XWO

Near Buffalo, MN 55313

Seth

Job Details: 12/22/2021

Dryer does not heat but tumbles. I checked the vents and the unit was only putting out about 17 miles an hour. I took the unit apart and cleaned it and found the element it failed so I replaced it. I also cleaned out the cavity as it was very full of lint and hair. I oiled the rollers installed the new element and checked for wind speed at the back of the unit and it increased to 25 miles an hour. I check the vent outside and Im finding a 10 mile an hour decrease. The dryer duct needs to be worked on the customer was notified. The dryer is now fixed.; used 1 WP8544771 (LONG ELEMENT) from stock

We serviced a

SAMSUNG DISHWASHER

Model MISSING

Near Hopkins, MN 55305

Nate

Job Details: 12/22/2021

"Customer complaint is that its not washing well. Water is soft. Found a lot of soap suds. We are a second opinion. I put veggie oil in dishwasher to help cut down on suds. Circulating great. Heating up water well. Recommend not fully cleaning off dishes, and switching to finish instead of cascade. Nothing to fix on this from what I saw after running it for an hour. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

KENMORE DRYER- ELECTRIC

Model 11069732800

Near Apple Valley, MN 55124

Delton

Job Details: 12/22/2021

"Found that heating element is bad. Customer approved estimate. Replaced heating element and cleaned out inside dryer of a lot of lint build up. Tested with dryer vent disconnected and is cycling heat good. Once i attach dryer vent, heat spiked. Dryer vent will need to be cleaned out for dryer to dry efficiently. Otherwise it will take 2-3 cycles to dry clothes or trip thermal fuse. Dryer itself is heating and working good.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW00

Near Chaska, MN 55318

Matt

Job Details: 12/22/2021

"Customer complaint is, NOT WORKING LIKE IT SHOULD. Customer had refrigerator completely defrosted when I got here. Plugged in refrigerator and after 20 minutes the evaporator only had frost on about 10 percent. The sealed system has failed. ."

We serviced a

LG WASHER FRONT LOA

Model WM2010CW

Near Osseo, MN 55311

Matt

Job Details: 12/22/2021

"Customer complaint is, WONT DRAIN. Inspected and tested. Found the drain pump has failed. Installed new drain pump and tested. Washer is working great. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW70HEBW0

Near Rogers, MN 55374

Matt

Job Details: 12/22/2021

"Customer complaint is, SVC PLUS CANT FIND OEM PARTS- THE BELLOWS IN THE DOOR TO WASHER TO THE DOOR. Inspected and tested. Found something has been rubbing on the door boot and theres a hole in it. I ran it through a spin cycle and it sounds good. Washer needs a new door boot. Part is not in stock. Dana can you see if you can find one and call the customer with a quote and reschedule them. Part number W11106747. ; saved tckt , states that autho needed"

We serviced a

SAMSUNG RANGE- GAS

Model MISSING

Near Hopkins, MN 55305

Nate

Job Details: 12/22/2021

"Not heating very fast. Found a bad ignitor. Replaced it and it ignites and heats awesome now. Right front burner wasnt igniting very fast. Cleaned off burner head, ignites instantly now.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

GE WASHER FRONT LOA

Model WCVH4800K2WW

Near Minnetonka, MN 55343

Nate

Job Details: 12/22/2021

"Leaking water continually into washer. Plumber confirmed lines are good. Has bad valves. Replaced those, no leaks now. Runs great on an express wash."

We serviced a

LG WASHER FRONT LOA

Model WM2487HWMA

Near Burnsville, MN 55306

Delton

Job Details: 12/22/2021

Replaced cold and hot water valve. Washer is working good.

We serviced a

KITCHENAID COOKTOP- GAS

Model KFGS306VSS02

Near Buffalo, MN 55313

Seth

Job Details: 12/22/2021

"Customer wants to put off the tear down until after the holidays. He will call and let us know when he is ready to move foreword.; saved tckt , states that autho needed"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED7000DW2

Near Plymouth, MN 55446

Seth

Job Details: 12/22/2021

Customer complaints the dryer does not work it does not dry clothes. Upon arrival and inspection I found the belted failed because the idler was bent and cut the belt. I replaced the belt and idler and installed to rollers because they were part of the kit. I clean cavity and we tested it and its healing great.; used 1 4392065 (REBUILD KIT) from stock

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV50F9A6EVW/A2

Near Eden Prairie, MN 55346

Nate

Job Details: 12/22/2021

"Not heating. Replaced bad heater and cleaned all lint out. Misunderstanding on price that was quoted, adjusted bill a little lower. Runs and heats great now.; used 1 DC97-14486AG (HEATER ASSEMBLY) from stock"

We serviced a

GE RANGE- GAS

Model CGS980SEM1SS

Near Minneapolis, MN 55419

Nate

Job Details: 12/22/2021

"Replaced bad knob, works great now."

We serviced a

LG REFRIGERATOR

Model LFXC22526S/01

Near Plymouth, MN 55446

Seth

Job Details: 12/22/2021

Customers complaint is they have an error code and its not making ice in the door of the fridge. Upon arrival and inspection I found the ice fan motor located on the back of the evaporator panel was physically locked up and did not turn freely. I replaced it with a new unit that began working instantly once unit was plugged back in. Customer also noted an issue with water dispensing I was able to ream out the water Spicket and fix her issue.

We serviced a

SAMSUNG DRYER- GAS

Model DV330AGW/XAA

Near Plymouth, MN 55446

Seth

Job Details: 12/22/2021

Broken belt was replaced. I tested the dryer it is now fixed.; used 1 WP33002535 (BELT) from stock

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED4815EW1

Near Osseo, MN 55311

Phillip

Job Details: 12/21/2021

The customers complaint is the dryer is taking to long to dry. The dryer is not able to blow the hot air outside because the dryer duct is 100 percent plugged up. Lint is all over the door and lint is blowing back out the dryer lint screen duct. I removed the duct in the back and found a large hand full of lint in the duct. I hooked the duct back up but the air flow is the same. The dryer is electric. Helped the customer by putting a nylon sock on the dryer duct so they can run the dryer until the duct is cleaned. This has been a on going issue for them. I recommend they may want to inquire about a dryer duct booster fan.

We serviced a

LG WASHER FRONT LOA

Model WM3001HWA

Near Eden Prairie, MN 55347

Nate

Job Details: 12/21/2021

Inner tub completely detached from outer. Plastic shavings from tub. Sounded like an airplane taking off before bearing detached. Owner buying a new washer.

We serviced a

SAMSUNG DISHWASHER

Model DW80K7050US

Near Plymouth, MN 55447

Seth

Job Details: 12/21/2021

Not draining. Plastic in pump was removed took seconds no additional charge. Dishwasher drained great two times.

We serviced a

MAYTAG DRYER- ELECTRIC

Model MED9800TQ0

Near Elk River, MN 55330

Matt

Job Details: 12/21/2021

"Customer complaint is, POWERS UP BUT WON'T ENGAGE. Inspected and tested. Found the motor relay on the board is fried. Quoted customer to repair board. Customer approved repairs. Installed new motor relay and tested. Dryer is working great. Dryer is now fixed. ; used 1 RELAY-BOARDREPAI (BOARD REPAIR RELAY) from stock"

We serviced a

FISHER PAYKEL DRYER- GAS

Model DG09-US1

Near Minneapolis, MN 55426

Phillip

Job Details: 12/21/2021

The customer said the dryer does not start. First thing I did was spin the drum to see if it was stuck or the belt was broken. I started the dryer and the drum spins fine. I put some wet towels in the dryer . The dryer is spinning and heating good. I taped the door switch and oust some pressure on the drum. The motor stopped and tripped the over load. After a few minutes the motor started again. I gave the customer a quote to replace the motor and the blower wheel. I selected the brand as GE to help with the price. I quoted the customer for parts and labor. The customer wants to replace the set. Motor-WE17X10010Blower-WE16M15N15 job codeG.E for brand ;

We serviced a

WHIRLPOOL MICROWAVE

Model WMH76719CS5

Near Elk River, MN 55330

Matt

Job Details: 12/21/2021

Work is complete

We serviced a

DANBY REFRIGERATOR

Model DBC2760BLS1

Near St. Louis Park, MN 55416

Phillip

Job Details: 12/21/2021

"The mini fridge is not cooling in either section. All the cooling fans and condenser fan is running, the condenser is not plugged up and the compressor is running. The compressor is very hot, the discharge lines off the compressor are warm and above room temp, the capillary tube going into the dryer is well below room temperature almost cold. There is a sealed system issue most likely a restriction in the dryer.; states that autho needed"

We serviced a

GE DISHWASHER

Model GDF570SSJ2SS

Near Minneapolis, MN 55416

Phillip

Job Details: 12/21/2021

"The dishwasher was dead, the display was blank. There was no led light on the main board. Power was 120 at the board. I replaced the main board. The dishwasher is working as normal. ; used 1 WD21X24901 (MAIN BOARD) from stock"

We serviced a

GE REFRIGERATOR

Model DSE25JSHECSS

Near Dayton, MN 55327

Matt

Job Details: 12/21/2021

"Customer complaint is, Ice maker not working. Inspected and tested. Found the ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed. ; used 1 WR30X10093 (ICEMAKER) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFPD1821MW0A

Near Minneapolis, MN 55404

Nate

Job Details: 12/21/2021

"Dishwasher runs great. Talked with customer about switching detergent, using rinse aid, and not completely cleaning plates before running dishwasher."

We serviced a

MAYTAG RANGE- ELECTRIC

Model MER8700DH1

Near Saint Michael, MN 55376

Matt

Job Details: 12/21/2021

"Customer complaint is, OVEN HEATS BUT TAKES A LONG TIME TO PREHEAT BUT THEN TEMPS DROP DOWN TO ABOUT 200. Inspected and tested. Found the bake element has failed and is fried. Quoted customer to install new element. Customer approved repairs. Installed new bake element and tested. Oven is heating great. Oven is now fixed."

We serviced a

AMANA WASHER FRONT LOA

Model NFW7200TW

Near Minneapolis, MN 55404

Nate

Job Details: 12/21/2021

Not draining. Found the drain line between tub and drain pump packed full of rubber granular pieces. Cleaned it all out. Drains and runs great now. Let customer know one water line is leaking. Showed them how to replace it.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Minneapolis, MN 55410

Phillip

Job Details: 12/21/2021

"The ice maker will cycle but does not fill. I found the wire for the fill tube heater is broken. They have a service bulletin for this issue. Im ordering the heater kit, and just in case the secondary water valve. ; ordrd 1 W11535162 (Water valve) and 1 W11366500 (Fill tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET14GKXBW01

Near Minneapolis, MN 55407

Nate

Job Details: 12/21/2021

"Water leaking into fresh food section. Steamed ice blockage out of evaporator drain , cleaned all the built up ice out of freezer floor. Installed heat probe on heater down the drain. Drains great now.; used 1 819043 (DRAIN HEAT PROBE) from stock"

We serviced a

LG DRYER- ELECTRIC

Model DLGX8388NM

Near Minneapolis, MN 55419

Nate

Job Details: 12/21/2021

Not drying clothes. Runs at 192 with vent disconnected. Runs at 240 degrees with vent connected. Airflow outside is 8mph. Behind dryer is 21 mph. Needs to get vent cleaned.

We serviced a

MAYTAG WASHER TOP LOAD

Model 110. 25132411

Near Minneapolis, MN 55416

Nate

Job Details: 12/21/2021

"Customer still getting pools of water coming out from under the washer, often times when its on a delicates cycle. I ran it for an hour. Zero leaks from washer but the floor drain underneath pools up with water whenever it drains. Floor slopes down to drain, so even if washer leaks, it should go down the drain. Mineral deposits around drain. Took a video.If customer has shower or dishwasher running at same time as washer, they are going to get the water actually overflowing from drain. This is a plumbing issue. We need to get paid for this trip, as we already told AHs this is a plumbing issue and I should not have been back out again. Customer tried to explain that to AHS.; O-emld tckt"

We serviced a

MAYTAG REFRIGERATOR

Model M8RXEGMABOO

Near Brooklyn Park, MN 55428

Seth

Job Details: 12/21/2021

"Customer complains that the freezer is not maintaining temperature. Upon arrival and inspection I found that there was very minimal frost on the evaporator. The compressor, condenser fan, and evaporator fans were all working. sealed system failure.; saved tckt , states that autho needed"

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF45K6500AV/A2

Near Minneapolis, MN 55418

Seth

Job Details: 12/21/2021

Bad smell in the washer. Failed rear main bearing was found as well as a bacterial overgrowth. I recommend she use Glisan washer magic product and use the tub clean every 30 loads per the instruction manual. No additional charges. Please call and collect additional service charge to look at washer while on site thank you.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZO

Near Champlin, MN 55316

Seth

Job Details: 12/21/2021

I replaced the failed sump and pump motor assembly and tested using service diagnostic mode. Dishwasher is not working as designed

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF405ATPASU/A2

Near Rogers, MN 55374

Seth

Job Details: 12/21/2021

Customer complains that the washer leaks a little bit. Upon arrival and inspection I found evidence of leaking from the soap drawer assembly. I quoted replacement of it. The rear main bearing is making a squeaking noise and its on its way out I did not advise the customer to complete this repair. We may find other issues the only leak I could find while on site was the drawer.

We serviced a

GE WASHER TOP LOAD

Model GTWN4250D1WS

Near Saint Michael, MN 55376

Matt

Job Details: 12/21/2021

"Customer complaint is, FILLS AND THEN WON'T AGITATE. Inspected and tested. Found the seal is leaking onto the transmission and theres water and rusty spray all over everything underneath.Transmission has failed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAS1

Near Otsego, MN 55301

Matt

Job Details: 12/21/2021

"Customer complaint is, NOT DRAINING. Inspected and tested. Found the garbage disposal had been replaced about a month ago and the plug was still in. Quoted customer to remove. Customer approved work. Removed plug and tested dishwasher. Dishwasher is working and draining great. Dishwasher is now fixed."

We serviced a

KITCHENAID COOKTOP- GAS

Model KFGS306VSS02

Near Buffalo, MN 55313

Seth

Job Details: 12/21/2021

Customer complains that the center triple crown burner does not light unless you do it manually. Upon arrival and inspection I found the burner was not seated correctly. I took it apart and cleaned it and noticed that the ignitor had sunk down and was not making contact where it should. I readjusted it cleaned the burner assembly and tried it. The burner lit but the electrode is not telling the spark module that it sees flame so it sparks continually. To fix his Triple Crown burner I would need all of the parts associated with it with the exception of the spark module. All the screws on the burner heads would have to be removed so we would need to come back with all the screws and orifice holders for the other four burners as well. If we return I will require two timeslots to complete this repair as most likely I will have to completely rebuild the cooktop.; saved tckt

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED4815EW1

Near Burnsville, MN 55306

Delton

Job Details: 12/21/2021

"Found that the belt is rollers are worn and broke. The contact approved estimate and requested that office contact him and collect payment since its an business? I replaced dryer kit, rollers, belt, idler. Tested and dryer is heating and tumbling. Dryer is working good.; used 1 4392065 (REBUILD KIT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Apple Valley, MN 55124

Delton

Job Details: 12/21/2021

"Replaced listed parts, tested and both racks now slides in and out smoothly. Dishwasher is working good."

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF45K6500AV/A2

Near Apple Valley, MN 55124

Delton

Job Details: 12/21/2021

Found that is getting 3c2 error which is motor error. Stator ohms out ok. Voltage checks are ok. Appears that it is inverter/control board. They may call back if they change their minds. Control board dc92-01803j; inverter dc92-01531c; hull sensor dc31-00098a. Parts also on back order.

We serviced a

WHIRLPOOL DRYER- GAS

Model GGW9200LW1

Near Minneapolis, MN 55406

Nate

Job Details: 12/17/2021

"Not keeping heat. Found a ton of lint and bad coils. Replaced coils, heats great now and maintains heat. Also recommended putting flap on vent exit outside house. Cold air flowing into dryer pretty strong. Oiled rollers. ; used 1 5303931775 (COIL KIT) from stock"

We serviced a

KENMORE FREEZER

Model 253.282628

Near Hopkins, MN 55305

Phillip

Job Details: 12/17/2021

The freezer was cooling but not freezing. The compressor is running and the fan is working. The evaporator has low frost pattern.

We serviced a

LG REFRIGERATOR

Model LFXS29766S/01

Near Minnetonka, MN 55343

Phillip

Job Details: 12/17/2021

The issue is neither section are cooling well. The freezer is warm as the fresh food. The buttons on the display all work. The compressor is running and all the fans are good. We removed the evaporator covers and there is very lost frost on the freezer and fresh food evaporator. The issue is a sealed system issue. ; states that autho needed

We serviced a

ROPER REFRIGERATOR

Model RT18DKXKQ03

Near Chaska, MN 55318

Phillip

Job Details: 12/17/2021

"Customer said it cooled most the day yesterday and this morning is was warm again. We found the compressor not working. We tried a hard start but it still does not run. We tested the compressor and its shorted internally. We contacted the owner. ; saved tckt , states that autho needed"