We serviced a
SAMSUNG DRYER
Model DVE52M8650V/A3
Near Eden Prairie, MN 55347
Nate
Job Details: 07/27/2023
"Running loud. Found a bad roller. The other 3 rollers had a ton of hair wrapped around the shafts. Took rollers off, cleaned and oiled shafts. Vacuumed out dryer. Runs great now.
We serviced a
KENMORE DISHWASHER
Model 665.13193K902
Near Eagan, MN 55123
Nate
Job Details: 07/27/2023
I have a whirlpool dishwasher that wont fill. Flashes the light 6 times which is a water fill error. When I put it in diagnostics mode, it fills though. The valve is good since it works in service mode. I ran service mode 6 times and it filled and drained every time. Then I started three normal cycles and it filled and drained after I cancelled it each time. Nothing to fix.
We serviced a
SCOTSMAN++ ICEMAKER++
Model UNKNOWN
Near Minneapolis, MN 55434
Phillip
Job Details: 07/27/2023
I followed the seal clean instructions and cleaned the entire ice machine. I turned it on to make ice when I was done. It is working great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA 07
Near Champlin, MN 55316
Matt
Job Details: 07/27/2023
"Customer complaint is, REFRIGERATOR WON'T TURN ON WE TRIED DIFFERENT OUTLETS, CHECKED THE BREAKER. Plugged refrigerator into a outlet in the other room and refrigerator came on. Compressor and fans are running. Refrigerator is starting to cool. Refrigerator is testing good. Looks like its just a outlet issue. Customer is going to leave it plugged into the outlet in the other room."
We serviced a
SCOTSMAN++ ICEMAKER++
Model UNKNOWN
Near Minneapolis, MN 55434
Phillip
Job Details: 07/27/2023
I followed the seal clean instructions and cleaned the entire ice machine. I turned it on to make ice when I was done.
We serviced a
LG REFRIGERATOR
Model LFX31925SW/00
Near Ramsey, MN 55303
Matt
Job Details: 07/27/2023
"Customer complaint is, NOISE GOES AWAY WHEN THEY OPEN THE DOOR. Freezer is 40F and FF is 53F. I removed the evaporator cover and theres heavy frost and ice on 25 percent and nothing on the rest. The sealed system has failed. Customer is going to replace the refrigerator."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Minneapolis, MN 55436
Adam
Job Details: 07/27/2023
Installed new sump from last diagnosis. Ran multiple times to make sure no leaks and everything is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model GUI500XTKB0
Near Plymouth, MN 55442
Phillip
Job Details: 07/27/2023
"The complaint was the dishwasher is just dead, none of the buttons work. There was a wall switch that was in the off position. I flipped the switch to on and now the dishwasher has power. I ran a rinse only cycle. The dishwasher ran and completed the cycle."
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Ramsey, MN 55303
Matt
Job Details: 07/27/2023
"Customer complaint is, ERROR CODE F06 E01 UNPLUGGED UNIT AS IT KEPT BEEPING. This is a communication error between the CCU and MCU. Inspected and tested. Plugged washer in and ran washer through quick diagnostic test and everything worked perfectly. Started washer on a heavy duty cycle and it filled, agitated, drained and spun perfectly. I cant get washer to error out while testing.
We serviced a
LG REFRIGERATOR
Model LNXC23726S
Near Saint Paul, MN 55105
Adam
Job Details: 07/27/2023
Customer said unit not cooling. Unit was unplugged. Hooked up gages to get pressures. We have a leak. Used the UV light. Found some dye around the dryer. Rebrazed. Pressure tested to 200 psi no leaks. Vacuuming held and was under 400 microns. Filled and plugged unit in and started cooling. Cant find any other leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW03
Near Minnetonka, MN 55305
Adam
Job Details: 07/27/2023
Unit not cooling. Started to cool then stopped customer said. Hooked up gages and low side went into vacuum. So I have restriction. Removed my dryer and that wasnt it. Removed the cap tube from evap that wasnt it. Found that it was plugged inside the evap. Not sure if solder got down in there I kept cutting and no luck. Will need a new evap and dryer and return. Customer is on vacation till Wednesday.; ordrd 1 W10836706 (Evap)
We serviced a
BOSCH REFRIGERATOR
Model B36CT81SNS/04
Near Eden Prairie, MN 55347
Adam
Job Details: 07/27/2023
Installed new ice maker from last diagnosis. Reassembled. Then put it through test mode. Cycled/ harvested properly and filled with water. Ice maker working properly now.
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Chaska, MN 55318
Adam
Job Details: 07/27/2023
At a ge washer wont wash. Drain pump kicks on. Can hear and see the diverter move this time and the turns water on twice and drain pump runs the rest of the time then will say pause. Last time the diverter was siezed now its moving and doing the same thing. Ordering new diverter and rescheduling ; ordrd 1 WH43X10059 (Diverter)
We serviced a
LG DRYER
Model DLG0332W
Near Plymouth, MN 55442
Nate
Job Details: 07/26/2023
Fuse was blown. I replaced it with the new fuse, and vacuumed out a ton of lint, and cleaned and oiled rollers. Good air flow (17 mph) outside. Customer cleaned vent again while I was here. Runs and heats great now.
We serviced a
MAYTAG WASHER
Model LAT7334AAE
Near Minneapolis, MN 55421
Nate
Job Details: 07/26/2023
"Not filling with water or spinning or agitating. Found the transmission was seized up. I was able to get it turning, but then when I put it on a drain and spin, the motor smelled like burnt electrical and it shut off. It has a bad motor. No debris between tubs. Quoted for new motor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Minneapolis, MN 55418
Nate
Job Details: 07/26/2023
Leaking from Diverter. I looked at Diverter they had installed and it was in upside down. Couldnt get it out to flip over without damaging it. Installed new one. No leaks now. Unit is working great now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Osseo, MN 55311
Phillip
Job Details: 07/26/2023
The customer complaint was the refrigerator is not cooling. I found the fresh food was warm and the freezer was as cold as the fridge use to be. Temps are around 35 in the freezer and 45 in the fresh food. I opens the freezer and found frost all over the rear evaporator cover. I removed the cover and the evaporator is frosted up. It was in a defrost but not defrosted and the element was not working. I could hear popping and sparking from the element wires. I found the black connector was loose and arching. I replaced the connections and defrosted the evaporator.
We serviced a
LG WASHER
Model WM3670HVA
Near Rogers, MN 55374
Matt
Job Details: 07/26/2023
"Customer complaint is, WATER WONT DRAIN FROM TUB. SUSPECTING A BAD DRAIN PUMP. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS2
Near Osseo, MN 55311
Phillip
Job Details: 07/26/2023
The customer said that most of the time when the dishwasher starts a cycle the breaker in the house will trip. She also said they are not sure its dispensing rinse aid and the lower rack wheels are falling off. I found the left and right rear wheels are falling off. I replaced the left and right lower rack wheels. I opened the junction box and found the neutral wires was melting through the wire nut. I cut the wires back and replaced both wire nuts. When I open the door it was making a piping sound. I removed the front panel and adjusted the white vapor barrier strip. Now the door does not pop. I ran a test mode and I verified the dispenser door is opening and the rinse aid is being released.
We serviced a
GE REFRIGERATOR
Model GFE28GSKISS
Near Excelsior, MN 55331
Phillip
Job Details: 07/26/2023
"The customers fresh food section was making a grinding noise then it stopped, now the fresh food section is too cold. I verified the fresh food temp was in the 20s. I hooked up the Newfi tool. It said the fresh food fan was slow and not giving the board a feedback. The fresh food is running on high but slow. The high rpms is only 900. I quoted for the fan and the firmware update. I replaced the fan. The new rpm was reading over 2,000. Unit is working great now.
We serviced a
LG DRYER
Model DLG5966W
Near Rogers, MN 55374
Matt
Job Details: 07/26/2023
"Customer complaint is, NO LONGER HEATING UP TO DRY CLOTHES. Customer had dryer pulled out and disconnected from vent when I got here. Inspected and tested. Found the resettable thermal fuse was tripped. Reset and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 215F and 105F with vent disconnected. Dryer is now fixed. I advised customer to not use dryer until vent gets cleaned. Customer is going to clean vent himself."
We serviced a
GE DRYER
Model DBXR463EB1WW
Near Saint Paul, MN 55106
Nate
Job Details: 07/26/2023
"Running loud and not heating. Found a number of broken parts, including the front bearing and filter housing. I did clean out a bunch of lint from blower wheel so that it runs quieter now, but customer is going to replace the unit soon, so they declined the repair.
We serviced a
GE DISHWASHER
Model NO
Near Victoria, MN 55386
Adam
Job Details: 07/26/2023
Unit not doing anything. Found it will turn on but stuck with the same cycle. Also noticed it was glowing; the key lock is on. Held it down for 3 seconds now its working. Was just child locked. Showed customer how to turn it off and on.
We serviced a
BOSCH DISHWASHER
Model SHV878ZD3N/01
Near Minneapolis, MN 55406
Nate
Job Details: 07/26/2023
"Not draining. Found the air gap had debris in it. Cleaned out the debris, and put the sump filter clip back in. Now it drains great.
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW3
Near Savage, MN 55378
Delton
Job Details: 07/26/2023
Found that idler belt pulley is worn out causing loud squeaking. Customer apporved estimate. Replaced idler pulley and cleaned out inside dryer of lint build up. Also found that dryer vent behind dryer was crushed and not venting out properly. I went to straighten vent and found that the pipe leading outside is loose and not connected to vent flap. It is on 2nd floor. I put vent in best i could and it is blowing outside but I explained to customer that if it doesnt stay secure, it would need to be replaced from the outside. Cusotmer is aware. Dryer is quiet and heating good.
We serviced a
LG WASHER
Model WM8100HVA
Near Andover, MN 55304
Matt
Job Details: 07/26/2023
"Customer complaint is, WATER DOES NOT DRAIN - 0E CODE. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
We serviced a
KENMORE WASHER
Model 110.2810231
Near Eden Prairie, MN 55347
Delton
Job Details: 07/26/2023
"Found that this is floating tub model and tub is not floating until its almost full to the top with water. I cannot pull up tub. I checked for anything that could be stuck and is clear. Would need hub kit, tub bearing kit, and washplate.
We serviced a
GE DISHWASHER
Model GDT580SSF2SS
Near Anoka, MN 55303
Matt
Job Details: 07/26/2023
"Customer complaint is, NOT GETTING HOT OR DRYING. Inspected and tested. Found the flood switch assembly has failed Customer approved repairs. Installed new flood switch assembly and tested. Dishwasher is now heating great. Dishwasher is now fixed.
We serviced a
GE REFRIGERATOR
Model PYE22KSKESS
Near Carver, MN 55315
Adam
Job Details: 07/26/2023
Unit not cooling properly. Hooked up SmartHQ and found error for fresh food evap. Went to test mode and tested evap fan. Would randomly kick on. Quoted for new fan. Installed new fan. Updated with new software and cleared codes. Reassembled unit and tested; the unit is now working properly.
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A403
Near Ramsey, MN 55303
Matt
Job Details: 07/26/2023
"Customer complaint is, TURNS ON AND OFF. Customer said its been doing random things for a while. Giving out of balance errors, not completing cycles and now wont stay on. Inspected and tested. Washer turned on when I got here. I started a spin cycle and it started spinning. I started a rinse and spin and it filled, agitated, and then started to cycle power off and on. I restarted a heavy cycle and now the hot water valve is really loud. Washer needs a new board, valve and all 4 dampers.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55417
Nate
Job Details: 07/26/2023
"The cable for the bottom drawer broke. I cut the borken cabole out and now it is working great.
We serviced a
LG REFRIGERATOR
Model LFX25973D/01
Near Elk River, MN 55330
Phillip
Job Details: 07/26/2023
"The customer said the refrigerator stopped cooling. I plugged the fridge back in and let it run. The compressor started right up. The suction pressure was up around 50. I removed and replaced the compressor, filter and updated the board. I leaked checked and purged the system with nitrogen. I then pulled a vacuum for 15 minutes and let pull below 500. I recharged the fridge. I advised the customer to let run for 6-8 hours to cool and wait 24 hours before they fill it completely back up.
We serviced a
GE DISHWASHER
Model GSD3300K55BBK
Near Hopkins, MN 55305
Nate
Job Details: 07/26/2023
Dishwasher gets stuck mid cycle. Timer doesnt advance. Needs a new timer.
We serviced a
KENMORE WASHER
Model 110.470816
Near Saint Paul, MN 55105
Delton
Job Details: 07/26/2023
Replaced water valve and drain hose connector. Washer now fills with full flow of water and no more errors. Also now drains and no leaks and drain hose is secure. Washer is working good.
We serviced a
LG REFRIGERATOR
Model LSFXC2476S/00
Near Lakeville, MN 55044
Adam
Job Details: 07/26/2023
Unit not cooling. Everything is running. But over 70 degrees in unit. Did an amp draw and it looks like a bad compressor. Customer approved compressor repair. Hooked up gages. Found it was equal pressure around 45-50. Needs a compressor. Replaced compressor. Installed new dryer. Once all installed, tested for leaks, vacuumed, and refilled. Unit was 78 on arrival when I left under 68. Pressures looked good.
We serviced a
FRIGIDAIRE LAUNDRY CENTER++
Model FFLG2022MW3
Near Otsego, MN 55330
Matt
Job Details: 07/26/2023
"Customer complaint is, DRYER NOT HEATING. Inspected and tested. Found the thermal fuse was blown and the inside of the dryer is packed full of lint. Customer approved repairs. Installed new thermal fuse and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 220F and 120F. Dryer is now fixed.
We serviced a
LG WASHER
Model WM8000HVA
Near Woodbury, MN 55125
Delton
Job Details: 07/26/2023
"Customer ran rinse/spin cycle and it went from 12 minutes to 1 minute and shut off, while drum only did half rotations, as if it was struggling to turn tub. I ran diagnostics and all functions are working good. I power cycled washer. Ran rinse/spin cycle with the mattress pad and it completed and spun out the clothes fine. I suspect that something on the board locked up and wouldnt advance cycle. I explained this to customer and they will use as normal and if it keeps happening more than just once in a while the control board would need to be replaced.
We serviced a
FRIGIDAIRE REF BUILT IN++
Model FGFU19F6QFB
Near Rogers, MN 55374
Matt
Job Details: 07/26/2023
"Customer complaint is, NOT COOLING, 19 DEGREES WHEN THEY UNPLUGGED IT. Customer has had a different company out working on the refrigerator and had to pull them both out and ever sense both door alarms keep beeping. Inspected and tested. This is a built in freezer. Freezer was turned off when I got here. I turned freezer on and compressor and fans turned on. After 20 minutes theres only frost on about 20 percent of the evaporator. The sealed system has failed. The freezer door is not making contact with the switch, so it thinks the door is open. The door is sealing all the way around. Im not sure if this is a leveling problem, or if the doors are sagging. Door are not very straight or level on both freezer and refrigerator. Customer wants a quote on the sealed system repair and also fixing the door. This is not going to be a easy repair because its going to be a pain pulling this out. Make sure we charge extra if we go back. I didnt have enough time to do anything else here. ; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHE3ARF2UC/14
Near Corcoran, MN 55340
Phillip
Job Details: 07/26/2023
The customer said the power button switch does not always respond. When you push the button its not smooth like the others. Im ordering the switch and button to replace. ; ordrd 1 00611654 (Button) and 1 00611295 (Power switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Eagan, MN 55122
Delton
Job Details: 07/26/2023
"Refrigerator not cooling at all, room temperature 74 degrees in refrigerator and freezer. Found that the compressor is not running and is hot. Used the 3in1 start relay and compressor still wont turn on and just buzzes. Compressor is locked up. Needs sealed system compressor replacement.Send in for autho.; saved tckt , states that autho needed"
We serviced a
LG WASHER
Model WM2301HW
Near Minneapolis, MN 55410
Phillip
Job Details: 07/26/2023
"The door boot had a hole in it. I called the owner last visit and gave the quote. He approved the repair. Today I replaced the gasket boot. I tested the washer and its good no leaks. Please run the card on file for the remaking total. ; saved tckt , states that autho needed"
We serviced a
ASKO++ DISHWASHER
Model DFI664
Near Eden Prairie, MN 55347
Adam
Job Details: 07/26/2023
Unit is dead. This happened about a year ago and the did the display it worked until now. I explained that this commonly for these displays to go out. Theres a service bulletin for this issue and claims needs a seal. Would need tub seal and display board per service bulletin. Customer would like it covered under warranty.I said the office will help explain the process once we source the parts. ; states that autho needed
We serviced a
KENMORE TRASH COMPACTOR
Model n/a
Near Annandale, MN 55302
Seth
Job Details: 07/25/2023
Not working. No power at the source. They need an electrician for the outlet. I moved the power source and it is working great now.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Rogers, MN 55374
Matt
Job Details: 07/25/2023
"Customer complaint is, SCRATCHING NOISE DURING END OF SPIN CYCLE. Customer also said that when it gets done, it doesnt unlock the door right away. Inspected and tested. Found the bolt holding the rotor on was loose. Tightened bolt and tested. Washer is working great in test mode. I ran washer through a complete quick cycle with towels and it worked perfectly and unlocked the door at the end. Washer is testing good."
We serviced a
HOTPOINT REFRIGERATOR
Model n/a
Near Minneapolis, MN 55426
Nate
Job Details: 07/25/2023
"Sometimes it over freezes in fresh food and sometimes ice cream gets soft in fz. I checked temps, everything was good. Cleaned out coils and vacuumed out around coils and compressor. Customer mentioned that they pulled the fridge out from wall recently and temps have been steadily good since. I recommended keeping it out an inch or two how they have it for better air flow. I steamed off evaporator and made sure it frosted over nicely. Everything checks out good."
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Lakeville, MN 55044
Delton
Job Details: 07/25/2023
"Found that the lid switch plastic broke and washer wont advance into drain/spin cycle. Customer approved estimate. Replaced lid switch, tested and washer now fills, agitates, drains and spins. Washer is working good.
We serviced a
GE REFRIGERATOR
Model PGS25KSEAFSS
Near Medina, MN 55340
Adam
Job Details: 07/25/2023
Not cooling. Pulled unit out on protective mat. Tested power to compressor inverter board. Found there was 120v to the inverter. Inverter is making loud noise. Quoted for new inverter board. Customer approved. Installed new board and plugged in. Now unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near St. Cloud, MN 56301
Seth
Job Details: 07/25/2023
I swapped the sump and pump that were leaking and tested the dishwasher. It is now fixed and working great.
We serviced a
KENMORE WASHER
Model n/a
Near Minneapolis, MN 55423
Nate
Job Details: 07/25/2023
Found the agitator was really loose. Tightened the agitator. Transmission is extremely rusted. I put some towels in, filled it with water, let it agitate and spin. It drains great. Lid lock works well. When I ran it with the agitator tightened down, it spun out really well.
We serviced a
LG WASHER
Model n/a
Near Minneapolis, MN 55417
Nate
Job Details: 07/25/2023
"Giving IE error. Found the filter wasnt screwed in correctly. Water came pouring out when I put it in test mode. I cleaned the filter and put grease around the edges, then put it back in, no leaks now. It fills with water, agitates, drains and spins great."
We serviced a
BEKO DISHWASHER
Model DDT39432XIH
Near Minneapolis, MN 55419
Nate
Job Details: 07/25/2023
"Dishwasher not draining and they are finding food debris stuck to dishes. I cleaned out the filter, and the sump. Also noticed that there's an air gap. I took the cover out of the air gap. And let water drain straight up through air gap. Water was partially turned off to the dishwasher. Turned the water on. Now it fills and drains and circulates great."
We serviced a
GE DISHWASHER
Model n/a
Near Waconia, MN 55387
Adam
Job Details: 07/25/2023
Display is dead. Tried 10 hard restarts and nothing. I hook up SmartHQ but wont let me do anything. No updates available or error codes. Test mode will say its going but doesnt do anything. Tested the wire per service bulletin and its good. Needs both boards.
We serviced a
BEKO DISHWASHER
Model DUT25401X
Near New Brighton, MN 55112
Matt
Job Details: 07/25/2023
"Customer complaint is, LEAKING. Inspected and tested. Found its leaking from the brackets that hold the top rack. I pulled out dishwasher and removed sides and tightened all 4 brackets. Tested and no more leaks. Dishwasher is now fixed."
We serviced a
ASKO++ DISHWASHER
Model D5122XXL
Near Edina, MN 55436
Delton
Job Details: 07/25/2023
"Replaced water valve, tested and dishwasher fills and no leaks. Dishwasher is working good."
We serviced a
AMANA WASHER
Model NTW4516FW0
Near Waite Park, MN 56387
Seth
Job Details: 07/25/2023
"Water leaking, oil and water are leaking from the seal. She will replace it, she does not love the washer."
We serviced a
LG DRYER
Model n/a
Near Osseo, MN 55311
Phillip
Job Details: 07/25/2023
The customer complaint is the dryer takes longer and more cycles to dry a load. I ran an air flow test and the air flow from inside is poor. I took high temps on a time dry high heat. High temp with the duct connected is 190 and with is disconnected its 218. With the duct connected it takes much longer to cool down. All the best is getting trapped and its causing the dryer to heat and then short cycle. The dryer vents out the back of the house but its to high to reach. I advised them to have the duct cleaned asap.
We serviced a
GE MONOGRAM++ REF BUILT IN++
Model ZISB420DXA
Near Eden Prairie, MN 55347
Adam
Job Details: 07/25/2023
Installed new board from last diagnosis. Now everything is working. All displays working. Let customer know can take 24hours to cool.
We serviced a
LG REFRIGERATOR
Model LRDCS2603S/00
Near Edina, MN 55435
Adam
Job Details: 07/25/2023
Unit not cooling. Unit was unpluggged. Plugged unit in then waited. Compressor never kicked on. Removed cover for the board and found the red indicator light flashing three times which is for a bad compressor. This is covered under warranty.
We serviced a
LG WASHER
Model WM2050CW
Near Saint Joseph, MN 56374
Seth
Job Details: 07/25/2023
Leaking. I found evidence off too much soap and leaking from the dispenser and vent. I watched a speed wash and there was a ton of suds. I talked with her about soap usage and using the tub clean function.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG/AA01
Near Ramsey, MN 55303
Matt
Job Details: 07/25/2023
"Customer complaint is, DISHES AND SILVERWARE ARE STILL DIRTY AFTER A CYCLE. Inspected and tested. Ran dishwasher through service diagnostics and water changing back and forth between top and bottom, but didnt seem to have very good pressure. I removed the filter and its plugged up solid. Customer is going to soak it and clean it up and try running again."
We serviced a
LG WASHER
Model n/a
Near Saint Paul, MN 55105
Delton
Job Details: 07/25/2023
OE error. Slow drain. Found that drain trap was clogged with lint and blocking drain. I showed customer how to pull out and clean trap. Washer now drains and all fucntions are working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED25CQXHW00
Near Elk River, MN 55330
Matt
Job Details: 07/25/2023
"Customer complaint is, WATER DISPENSER IS NO WATER TUBE, NOT GETTING DIRECTED IN THE GLASS. Inspected and tested. Found the plastic piece that directs the water down into the cup is broken off. Installed new dispenser fitting with water line and bracket. Tested and everything is working great. Refrigerator is now fixed."
We serviced a
KITCHENAID REF BUILT IN++
Model n/a
Near Minneapolis, MN 55447
Phillip
Job Details: 07/25/2023
The customer was said the freezer temp was ok but the fresh food is not cooling well. I found the freezer had frost all over the door and on the rear panel. The customer unloaded the food. I removed the rear panel and found the cold air return was frosted up. I completely defrosted the evaporator area and frost around the return. I removed the top covers and vacuumed up all the dust. I advised the customer to not over pack the freezer and make sure food in the door bins dont hang out.
We serviced a
KENMORE REFRIGERATOR
Model n/a
Near Saint Paul, MN 55117
Nate
Job Details: 07/25/2023
Fresh food section has been warm lately. Freezer has seemed to be ok. Pulled fridge out and found the insulation on the back has broken down and water is running down the back. The icemaker has lots of frost built up around the perimeter of it. Explained to customer that its a known issue and there is no fix for it.
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Eagan, MN 55121
Delton
Job Details: 07/25/2023
Replaced suspension kit. Tested with load of clothes and washer is balanced and not banging around. Washer is running and working good.
We serviced a
BEKO REFRIGERATOR
Model BFFD3626SS
Near Minneapolis, MN 55411
Nate
Job Details: 07/25/2023
"Lower right compartment still has not been cooling down to where its supposed to. Replaced the UI and main PCB today. Give it 24 hours.
We serviced a
BOSCH DISHWASHER
Model SHE43P22UC/64
Near Arden Hills, MN 55112
Phillip
Job Details: 07/25/2023
"When the dishwasher is not running its filling up with water. I started then stopped the dishwasher, I can see water leaking out the inlet on the side. The water valve is not sealing tight and its letting water leak through. I gave quote for the valve. I replaced the water valve. I ran it and checked it and its good; no more leaking.
We serviced a
LG REFRIGERATOR
Model LSXS22423W/01
Near Fridley, MN 55432
Phillip
Job Details: 07/25/2023
I replaced the compressor and filter drier. I updated the board. I leak check with nitrogen and pulled a vacuum. I recharged with 5.6 ounces of 134a. I advised the customer to wait 6-8 for it to cool and 24 hours before he fills it back up.
We serviced a
GE REFRIGERATOR
Model PYE22KYNFS
Near Annandale, MN 55302
Seth
Job Details: 07/25/2023
"Not cooling thawed food 3 separate times. the ice in the door cavity melted 2 times leaving water all over the floor. I spoke with Jerry at tech case 10657815. He was not concerned by the troubling 70 deg temps during the defrost cycle, or the high temps. I could not find any specific evidence of a sealed stem failure but it sounded like it to me and Jerry as well. Please transfer ; saved tckt"
We serviced a
GE LAUNDRY CENTER++
Model GUD27GSSM2WW
Near Big Lake, MN 55309
Seth
Job Details: 07/25/2023
"Wont wash. Critical lock failure order WH44X10288, part must go to tech this country club is not delivery truck friendly. I told them 5 Business.; saved tckt"
We serviced a
GE REFRIGERATOR
Model GSS25GMPECES
Near Dayton, MN 55369
Matt
Job Details: 07/25/2023
"Customer complaint is, ERROR CODE AND ICE AND WATER DOESNOT WORK. Inspected and tested. FF compartment was 40F and freezer was 2F. When you push in the water paddle, err appears on the screen. If you power cycle it the water works perfectly for a couple minutes and then gives a error. I removed the filter board and its all corroded. Needs a new filter board part number WR55X35485 and filter part number XWFE. I quoted customer $550. to install both. Customer approved repairs. Installed new filter board and OEM filter. Tested and water is working great and ice maker cycled and filled with water. Refrigerator is now fixed. Office, can you please bill customer. ; saved tckt , states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Excelsior, MN 55331
Adam
Job Details: 07/25/2023
"Unit makes loud noise during spin. Verified complaint. Unit was loud just from spinning by hand. Next put in spin and it sounded like an airplane. Unit needs a new gearcase. Clutch seams to be still working properly. Need parts listed below if approved. W11393685 gearcaseW11032711 washerW10902814 washplate; snapped 2 QuickPics, states that autho needed"
We serviced a
LG MICROWAVE
Model LMV1813ST/01
Near Chanhassen, MN 55317
Adam
Job Details: 07/25/2023
Unit isnt heating again is customers complaint. Tested unit heated a cup of coffee. Tested unit again and wasnt heating. The board was whistling like a bad cap. Will need a new control board ACM72981003 doesnt look like they are available can we please verify and send to AHS. ; states that autho needed
We serviced a
JENN-AIR WALL OVEN++
Model n/a
Near Minneapolis, MN 55447
Phillip
Job Details: 07/25/2023
Door gasket WP701650 may need both seals. Both seals are crusty. Please locate the seals and contact the customer. ; saved tckt
We serviced a
FRIGIDAIRE DISHWASHER
Model TH02303491
Near Maplewood, MN 55109
Delton
Job Details: 07/25/2023
"Replaced motor, tested and dishwasher wash pump is now running and washing dishes. Dishwasher is working good.Collect payment per bluebook (see picture); saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Maplewood, MN 55109
Delton
Job Details: 07/25/2023
"Replaced motor, tested and dishwasher wash pump is now running and washing dishes. Dishwasher is working good.Originally no trip charge was collected for this. Did the office collect secondary (discounted) trip charge? Either way the bluebook cost is in picture.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Roseville, MN 55113
Nate
Job Details: 07/25/2023
"Doesnt tumble. Found a bad motor, and blower wheel was fused on the motor. Replaced motor and blower wheel. Vacuumed out all the hair and lint. One roller was seized up, took it off shaft, cleaned and oiled shafts. Runs and heats great now. ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER) from stock"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI28BS56IS9
Near Minneapolis, MN 55424
Adam
Job Details: 07/25/2023
"Unit not making ice and all frozen up. Found the ice maker prongs damaged. Will need sealed system repair. Was out here last year for the same issue. Not sure if they didnt fix it or if it failed again from another company. Also the flipper is broken so the door doesnt always shut. Will need to be transferred. Flipper 241778808Evap kit 5303918441; snapped 3 QuickPics, states that autho needed"
We serviced a
BEKO REFRIGERATOR
Model n/a
Near Minneapolis, MN 55426
Phillip
Job Details: 07/25/2023
"The ice maker twist tray is broken. It will need a whole ice maker. The ice maker has changed on the new models but this modelWill not accommodate the new style ice maker. I looked up the part its not available from Marcone. Please find the ice maker and contact the customer will follow up. 5931630100 ice maker ; snapped 2 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE DRYER STACKED++
Model FASE7074LW0
Near Minneapolis, MN 55404
Nate
Job Details: 07/25/2023
"Dryer doesnt tumble. Checked blower wheel to see if there was a sock or something stuck in it. Nothing wedged in blower wheel, but motor is seized up and just hums. Quoted for new blower wheel and motor. Stacked unit. Customer will call us back if they want to do the repair. ; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF9
Near Otsego, MN 55301
Matt
Job Details: 07/24/2023
"Customer complaint is, ICEMAKER IS NOT WORKING PROPERLY. Inspected and tested. Found the freezer ice maker is clicking and trying to cycle, but is stuck. I removed ice maker and theres nothing stuck in it. The ice maker has failed. Customer is going to replace ice maker himself."
We serviced a
FISHER PAYKEL++ WASHER
Model GWL12US
Near Minneapolis, MN 55446
Adam
Job Details: 07/24/2023
Unit not draining or spinning. Verified complaint. Put in spin cycle wont do anything. Drain pump not kicking on. Went to check voltage at the pump. Getting voltage. When wiggling my prongs it kicks on. Unit has loose connection at plug. Cut out plug and made new connections. Tested unit and now its working properly.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Rogers, MN 55374
Matt
Job Details: 07/24/2023
"Customer complaint is, AGITATOR NOT WORKING. Inspected and tested. Found the actuator has failed. Customer declined repairs and is going to replace it themselves."
We serviced a
FRIGIDAIRE WASHER STACKED++
Model FFLG3900UW1
Near Elk River, MN 55330
Matt
Job Details: 07/24/2023
"Customer complaint is, LOUD. This is a stacked washer thats noisy. I ran it through a rinse and spin empty and it sounded great. Customer put a load of towels in washer and I ran it through another rinse and spin and it worked perfectly. Washer is testing good."
We serviced a
SAMSUNG WASHER
Model WF365BTBGWR/A2
Near Minneapolis, MN 55422
Phillip
Job Details: 07/24/2023
The washer leaks and does not drain. I put the washer into service mode and ran the drain. The drain pump does not come on or buzz. I found a cut in the door boot. The washer will need a control board and door boot.
We serviced a
KENMORE DRYER
Model 110.728121
Near Minneapolis, MN 55412
Phillip
Job Details: 07/24/2023
The customer said the dryer does not heat. The customer had the rear panel removed when I arrived. I tested the thermal fuse and it was bad. I jumped the fuse and tried the dryer. It does heat. I gave a quote for replacing the fuse. I replaced the thermal fuse. The dryer is heating and the air flow is good.
We serviced a
KITCHENAID REFRIGERATOR
Model MISSING
Near Minneapolis, MN 55418
Phillip
Job Details: 07/24/2023
The ice auger motor continues to run and run even when the door is open. I checked the wires at the bottom of the door. I found every wire is cut and someone has wired some of the wires coming from the fridge together. I unplugged the harness plug and the auger has not started since. There are too many wires cut short to repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Big Lake, MN 55309
Seth
Job Details: 07/24/2023
I tested the DW it heated perfectly. I could find no cause for the heater error. I recommend them listen while it runs for the next week to insure the circulation pump is not failing intermittently. No issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Excelsior, MN 55331
Adam
Job Details: 07/24/2023
Installed new sump from last diagnosis. Tested multiple times. Unit is working properly and no leaks. Let unit run for 15 minutes before leaving.
We serviced a
ZLINE++ VENT HOOD
Model ART236B
Near Minneapolis, MN 55416
Nate
Job Details: 07/24/2023
Replaced the main PCB and the display control board. Everything works great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Minneapolis, MN 55407
Nate
Job Details: 07/24/2023
"Water and ice are building up on the bottom of fresh food section. Checked drain lines in back. No blockage and they are still on securely. Temps have been good. I took off the back (evaporator) cover and found just a little bit of ice in evaporator drain hole. Steamed it out, can pour a cup of water through it nicely. Temp sensor was on left evaporator line, moved it to right side. Adjusted drain pan so water should run down it better now too."
We serviced a
ZLINE++ RANGE
Model RA48
Near Clearwater, MN 55320
Seth
Job Details: 07/24/2023
I installed the new fans in the large oven and tested the range. It didnt make noise and is working as designed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Chanhassen, MN 55317
Adam
Job Details: 07/24/2023
Installed new damper from last diagnosis. Once installed tested unit. Damper opened and closed properly. Now unit will be working correctly.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Carver, MN 55315
Adam
Job Details: 07/24/2023
Installed auger motor and yoke from last diagnosis. Once installed tested and unit is now dispensing ice and crushing ice. Unit is working properly.
We serviced a
LG RANGE
Model LSG4513ST/00
Near Chanhassen, MN 55317
Adam
Job Details: 07/24/2023
"Customers complaint is STRONG GAS SMELL WHEN INITIALLY PRE-HEATING THE OVEN. NOT SURE OF THE CAUSE (GAS LEAK, FAULTY IGNITER). Tested unit and found the igniter is taking long time to heat the igniter and was opening gas before the igniter was ready. Quoted customer from new Igniter. He approved. installed part then tested multiple times. Unit is working great.
We serviced a
GE DRYER
Model GEDR270EHOWW
Near Saint Augusta, MN 56301
Seth
Job Details: 07/24/2023
Making noise when it tumbles. I ran it with and without a load. I could find no issues. The dryer had no error codes and heats great.
We serviced a
ASKO++ DISHWASHER
Model D5536
Near Minneapolis, MN 55405
Phillip
Job Details: 07/24/2023
"The customer said the dishwasher was running and would not stop. She does not recall any fault codes. I started the dishwasher, it filled then when the wash pump kicked in it just made a humming sound. I drained the water and it all drained out. I removed the filter and basket. I found 5 prices of glass down in the sump. I removed all the glass and tried the dishwasher again. This time it filled then started to wash. I canceled and started the dishwasher 3 more times. Its working good. No other issues found. When the water was drawing it started to come out the top of the air gap. I removed the cover and air gap cap and cleaned it out."
We serviced a
AMANA RANGE
Model AGS5730BDQ
Near Eagan, MN 55122
Delton
Job Details: 07/24/2023
Installed the rebuilt board. Tested at 400 degrees and cycled heat and maintained average temperature of 400 degrees. Oven is heating and working good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Eden Prairie, MN 55346
Adam
Job Details: 07/24/2023
Unit not cooling. Noticed before; bed freezer stopped cooling or wasnt cooling enough and by morning it was done for both sides. Unit was unplugged on arrival. Plugged unit in let it run for 10 minutes; amps never went over .8amp. Unit has a sealed system issue. Explained the process of sealed system repair.
We serviced a
WHIRLPOOL DISHWASHER
Model GU9B8OSCGT2
Near St. Cloud, MN 56303
Seth
Job Details: 07/24/2023
"Bad pressure not washing well. The manifold was not tight. There was a sandy discharge from their water supply. They have no water softener. They also are natural soap users. I advised they change their detergent run citric acid cleaners monthly, and get a whole hose water filter. There was sand in the toilet tanks and sink screens."