Model NX60T8311SS/AA-05
Returned to replace spark module. Tested and verified proper burner ignition.
Samsung repair
Samsung Range & Oven Repair
Fast, professional Samsung range repair from technicians who fix Samsung ranges frequently. Same or next business day on most calls.
- Factory-authorized Samsung service
- Upfront Appliance Blue Book pricing
- Stocked vans, so many repairs are done in one visit
- 10-year parts warranty, 60-day labor warranty*
- 38Samsung range repairs in our records
- 4.7average customer rating
Factory-authorized
Why factory-authorized Samsung service matters
- Factory-trained techniciansOur technicians are trained by Samsung and work on Samsung appliances frequently.
- Genuine Samsung parts, fastWe get genuine manufacturer parts directly, so the right part arrives faster.
- A direct line to SamsungOur technicians can reach the manufacturer's own technical and engineering support teams, so the tough problems get solved faster and done right.
What we fix most on Samsung ranges
- Bake or broil igniter
- Surface burner or spark switch
- Control board
- Door hinge or lock
- Gas valve or regulator
- Temperature sensor
Counted from our technicians' notes on 38 Samsung range service calls.
Samsung gas ovens that won't heat or heat slowly
Hot-surface igniters light the bake and broil burners. A weakening igniter still glows, but the gas valve stops opening reliably, so preheat drags on or the oven goes cold in the middle of a bake. Gas valve and regulator problems can also show up as a weak or uneven flame. Those repairs are for a technician only.
Clicking burners and the C-24 code
Constant clicking generally comes from moisture after cleaning or a boil-over. Let the cooktop dry and set each burner cap flat. A burner that still clicks or won't spark after drying needs a new spark switch or electrode.
Samsung says C-24 typically means a pan is covering the vent on the back of the cooktop. An oven that runs hot or cold with that vent clear needs its temperature sensor or control board tested.
Locked doors, sagging doors and the Flex Duo divider
The oven locks its own door when it gets very hot. That's a safety feature. A door still locked once the oven is cool calls for checking the child lock and power-cycling the range. Heavy doors on slide-in models also wear out their hinges, and then the seal gets poor and heat leaks out.
Flex Duo models check whether the divider is in before they start. A -dC- code most likely means the divider is in the wrong slot, or something is pressing the switch at the back.
Samsung range and oven codes
| Code | What it usually means |
|---|---|
| -dC-, -dE- | Flex Duo divider not installed properly, or something is pressing the divider switch |
| door | Door not detected as closed. Check the door switch or door alignment |
| C-24 | Oven heating faster than expected, typically because the vent on the back of the cooktop is covered |
| C-F0 | The range's control boards aren't communicating |
| C-10 | Temperature sensor reading out of range during a self-diagnosis test |
| bAd LinE | Power connection isn't wired correctly |
| tESt, tE5t | Not a fault. Demo mode is on, so the oven and electric elements won't heat |
| CtoP | Self-clean blocked because a cooktop burner or element is on |
Codes vary by model. Got a code that isn't here? Samsung's generic fix is a power cycle. Use the range's own power button first. Still showing? Leave the breaker off for 30 seconds before switching it back on. When the code keeps returning, the range needs service.
Run through this first
Smell gas? Stop, leave the house and call your gas utility.
- Restart the range, and if that does nothing, give it 30 seconds off at the breaker.
- Make sure demo mode (tESt) or the child lock isn't on.
- Move anything that's covering the cooktop's rear vent.
- Reinstall the Flex Duo divider, pushed all the way in, in the slot your manual shows.
Where Samsung puts the range label
Some Samsung ranges put the label under the left side of the cooktop, and others on the left frame behind the bottom drawer. The most common spot, though, is the front frame, on its left or right side, which you'll see once the oven door is open.
Which Samsung range repairs pay off
Igniters, spark switches, sensors and door hinges are routine repairs on a Samsung range. Control boards and gas valves cost more, so get a confirmed diagnosis before ordering parts. A cracked glass cooktop is the repair most likely to tip things toward a new range.
Recent Samsung range repairs
Model NX60A6311SS/AA
Returned and replaced the oven bake igniter, tested, and verified proper operation.
“My technician was WONDERFUL!!! He was very knowledgeable and kind.”
Kristine G.
Model NX60T8511SS/AA
No bake condition. Replaced bake igniter and tested. Unit heating properly. Picked up 5303935066 bake igniter.
“Excellent service! Highly recommend!”
Melissa C.
Model NX60A6511SS/AA
Installed new valves and regulator. Tested and verified proper operation.
Model NX58H5600SS
Customer reported unit not heating, found broken igniter and damaged surrounding metal with improper voltage, quoted control board and igniter replacement and customer requested estimate only.
Model NE63A6511SS/AA
Installed switches to correct burner regulation issues, tested and unit working properly.
Model NSE6DB830012AA
Returned and installed new infinite switches and verified proper unit operation.
“Evan was competent and efficient. Thank you.”
Andrzej P.
Model NX60T8111SG
Unit found to have bad sensor power supply board and faulty igniter, replaced all three components and verified proper heating operation.
“High quality repair. Very experienced. Great to deal with.”
Jason M.
Model NX58M6630SS/AA
Replaced a failed igniter and tested operation, unit is now fully functional.
Model NX58M6630SS/AA
Returned with new main and display boards, installed and tested, unit heats and shuts off properly.
Model NE59R6631SS/AA
Replaced bad user interface board, LEDs restored and working properly.
Model NX58F5500SS
Replaced bad igniter; oven heating properly now.
“Quick, easy and effective service!!”
Abby C.
Model NE63A6511SS
Replaced burner switch. Cycled and tested. Burner now working properly.
Model NX58K7850SG/AA
Installed new fan and nut. Tested. Now working properly
“Adam was thoughtful, considerate and prompt with his service. Could not have been more satisfied!”
James S.
Model NX58H9500WS
Customer complaint was whoosh sound every so often when in convection roast. Tested all bake, broil, convection bake and roast and I didnt hear the noise. Tested igniters and those are both within range . Intermittent issue apparent
Model NX60A6511SS/AA
Customer requested PM/ Safety check for range. Inspected anti-tip was in place and operating, checked all burners for proper operation and fuel mixtures. Unit operating within spec no safety concerns present
“Technician was knowledgeable and professional. I am very pleased with the service.”
Patricia S.
Model NE59N6630SG/AA
Installed new user interface control! Tested oven functions set clock ! Unit isnt flickering anymore and working great!
“Collin is a really great guy & he was very efficient in fixing my stove. I will definitely recommend his services!”
Kim R.
Model NE58K9500SG/AA
Installed new switch control now its working properly. If cooling fan comes back will need main relay board.
“Informative, friendly, and fast service.”
Larry R.
Model NX58H5600SS/AA
Installed the oven light switch, and the igniter, cycled and tested the oven is working as it should
“Absolutely great service right from the first call. Scheduler was clear and upfront and the tech was an absolute professional. Would recommend this company/tech to anyone! Thank you!”
Dawn T.
Model NX58H5600SS/AA
Replaced main pcb. Ran it for 20 minutes, got up to 350 in 5 minutes, convection fan runs and it holds temp now.
“Great service! This was our first time using your company and Nate was awesome. Definitely went above and beyond to get our oven fixed. We will calling you again if we ever need anymore appliances serviced. Thank you!”
Becky W.
Model NX60A6311SS/AA
Installed new hinges ! And fixed frame of inner door! Fixed issue done!
Model NE59J7850WS/AA
Returned with the part, removed the old motor and installed the new motor. Cycled and tested, made sure the unit got to temp, the oven is working as it should.
“Omega Force to the rescue! The repair service we experienced from Brandon was nothing less than exceptional! Three appliances were carefully and thoroughly checked and parts promptly ordered and replaced for one needing repair. Brandon answered questions and explained the inspection process as he worked and left no doubt as to his diagnostic and repair skill. Thank you Omega Force and Brandon for great communication, repair service and follow up! You are much appreciated!”
Carol And Jim J.
Model NX58M6630SS/AA
Customer complaint is unit not heating during bake. Found that igniter is never glowing. Getting proper voltage to the igniter. Quoted bluebook for new igniter. Installed new igniter. Tested unit working properly now.
“Great service! Professional and kind.”
Kaitlyn F.
Model NX58F5300SS
Samsung Range Repair. Upon arrival customer states the unit does not heat at all. Discovered open igniter. Replaced with part from truck stock and tested. Unit heats perfectly now.
“Hyrum diagnosed the issue with my oven and was able to fix it all within around 20 minutes. Great service at a reasonable cost!”
Erinn K.
What Samsung range owners say
Rated 4.7 out of 5 stars by 38 Samsung range repair customers“My technician was WONDERFUL!!! He was very knowledgeable and kind.”
“Adam was thoughtful, considerate and prompt with his service. Could not have been more satisfied!”
“Technician was knowledgeable and professional. I am very pleased with the service.”
“Collin is a really great guy & he was very efficient in fixing my stove. I will definitely recommend his services!”
“Great service! This was our first time using your company and Nate was awesome. Definitely went above and beyond to get our oven fixed. We will calling you again if we ever need anymore appliances serviced. Thank you!”
“Hyrum diagnosed the issue with my oven and was able to fix it all within around 20 minutes. Great service at a reasonable cost!”
“Hyrum was professional and nice, and explained exactly what was going on with our oven. He fixed it so quickly!! I’m super happy, and very excited to have things back in working order!”
“Adam is hands down the best service tech we have had. He is professional, efficient and effective. We would prefer to work with him solely going forward as we are highly confident in his abilities. Adam is awesome!”
“Everyone was great from start to finish! Delton was professional and knowledgeable! Oven was fixed! And very friendly! Highly recommend !”
“Great to work with. Understand the issue and how the overall cost to complete impacts the decision to just replace the appliance.”
“Matt was on time, respectful and professional. He quickly diagnosed the problem and made the repair. Very happy with the service and reasonably priced.”
“We were so impressed with Philip’s service from narrowing down the time and letting us know when he would arrive, to quickly diagnosing the problem and repairing the damaged control board instead of trying to sell us a new board. He is an awesome repair person and asset to the Omega Force. We will be recommending your company to all of our friends with appliance repair needs!”
Samsung range repair FAQ
What goes wrong most often on Samsung ranges?
In our technicians' notes on 38 Samsung range service calls, the repairs that come up most involve the bake or broil igniter, surface burner or spark switch and control board. The list near the top of this page shows the rest.
How many Samsung ranges have you repaired?
38 Samsung range repairs are in our service records so far, and customers rated those visits 4.7 out of 5 stars.
What does -dC- mean on a Samsung oven?
On Flex Duo ranges it means the divider isn't installed right, and -dE- means the same. Samsung says to pull the divider out and push it fully into the correct slot, which is third from the top on electric and dual-fuel models and fourth on gas. Not using the divider? Make sure nothing is pressing the divider switch at the back. Starting a two-oven mode without the divider triggers it too.
Why won't my Samsung oven heat when the display is on?
Look for tESt or tE5t on the display first. That's demo mode, and in demo mode the oven and electric elements won't heat, though gas burners still light. Your manual explains how to turn it off. With demo mode off, a gas oven that won't heat most likely has a weak igniter, while an electric one probably has a failed bake element or a relay on the control board.
Why is my Samsung oven door locked?
Samsung ovens lock the door on their own when they're very hot, such as during or right after self-clean, and unlock once things cool. Cool oven, still locked? See if the child lock is on, then turn the range off and on or flip the breaker off for 30 seconds. Still locked after that means the lock motor or switch needs diagnosis.
What does C-24 mean on a Samsung range?
The oven temperature climbed faster than the sensor expected. Samsung's first suspect is something sitting over the cooktop's rear vent, like a pan, so move it. Then let some heat out, either by opening and closing the oven door several times or by switching the oven off with the door open for a minute. When the vent is clear and C-24 keeps coming back, the sensor should be tested.
How much does Samsung range repair cost?
The trip and diagnostic fee starts at $129. Your technician quotes the repair upfront using the Appliance Blue Book, before any work begins, so you can decide with no surprises.
Are you a factory-authorized Samsung service provider?
Yes. Omega Force Appliance Repair is a factory-authorized Samsung service provider.
Is the repair guaranteed?
Repairs you pay us for directly come with a 10-year warranty on parts and a 60-day labor warranty. When a manufacturer, home warranty company or other third party pays for the repair, that company's warranty applies instead.
Omega Force Appliance Repair is a factory-authorized Samsung service provider.