We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Plymouth, MN 55446
Phillip
Job Details: 11/24/2023
The upper rack does not pull out. I found a clip for the left rack adjuster was loose and hanging up on the rack. I fixed the clip and a couple other things.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Plymouth, MN 55446
Phillip
Job Details: 11/24/2023
The dryer does not heat at all. I removed the back cover and tested the heating element. The element is bad. I quoted for the repair then replaced the element. Now the dryer is heating good. The air flow tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM1
Near Saint Michael, MN 55376
Matt
Job Details: 11/24/2023
"Customer complaint is, THE COMPRESSOR WAS SHORT CYCLING NOW LIGHTS INSIDE OK, OUTSIDE LIGHTS NOT AND NOT COOLING. Inspected and tested. Refrigerator is room temperature and nothing is running but the lights are on. The display just flashes when you press buttons and beeps when you press the dispenser paddle. The main board has failed. Also the right FF door gasket is ripping. Quoted customer $786. to install new board part number WPW10310240 and right FF door gasket part number W10830055. Customer declined repairs and is going to look into replacing it. ; saved tckt"
We serviced a
THERMADOR++ REF BUILT IN++
Model KSDF30US
Near Minnetonka, MN 55305
Nate
Job Details: 11/24/2023
"EA150 error when in self test mode. But they have never seen that error. The fridge has a water filter bypass and is on RO. The Icemaker, after I replaced it they let it fill all the way to top of bucket and then have just been always using ice thats on the top. A few weeks ago they got a warm fridge temps error. Temps have always been good otherwise. The original ice the icemaker made a couple months ago froze together on the bottom at some point but you can see they were fully formed cubes. I called thermador but theyre closed today. Told customer we will follow up with thermador and see what they say, and we will call them back on Monday. From what I can see nothing is wrong with it. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXS28596S
Near Shakopee, MN 55379
Adam
Job Details: 11/24/2023
Unit not cooling. Customer said one day it was warm next day is completely warm. Everything is operating fans compressor. Put in test mode. Defrost working properly. Cooling test. Everything kicks on compressors fans. But not cooling. sounds good just not pumping or leak. Left voicemail explaining diagnosis. I didnt install board wasnt needed. This is a R600 unit. Will need approval. Would need compressor and a drier. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Eagan, MN 55122
Delton
Job Details: 11/24/2023
As i got here the refrigerator was not running but had lights. I saw that on the user interface that it showed cooling off which means that the customer must of accidentally turned off cooling. I showed customer which two buttons to push to turn on/off the cooling of the refrigerator. I also showed customer which button locks out the user interface so that kids cant push buttons.Customer said that it hasnt been making ice well for awhile. I ran test and ice maker cycles and fills. I showed customer how to turn on/off ice maker and as im here it is working good.Refrigerator is running and cooling after I turned back on the refrigerator from the user interface.. Refrigerator is working good.; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model ?
Near Apple Valley, MN 55124
Delton
Job Details: 11/24/2023
"Address wasnt correct but when I called tenant they said that the service should of been canceled as the refrigerator was replaced.; saved tckt , states that autho needed"
We serviced a
LG WASHER
Model WM3670HVA
Near Prior Lake, MN 55372
Adam
Job Details: 11/24/2023
Unit leaking out front. First inspected the the door bellow. Found a tear right on the bottom. Unit needs new door bellow. Quoted blue book. Customer approved. Rescheduled ; ordrng 1 MDS47123619 (BELLOWS)
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBS4
Near Edina, MN 55436
Nate
Job Details: 11/24/2023
Latch doesnt stay latched. Needs new latch. Quoted for new latch. Coming back next Tuesday to install. Quote attached. ; ordrd 1 8193830 (Latch)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF5A
Near Burnsville, MN 55337
Delton
Job Details: 11/24/2023
"Found that there was inconsistent power going to wash motor. Getting 75v and motor is pulsating due to half power. 120v going to board, control board would need to be replaced.No answer when i call contact for autho. Please follow up and get autho and order part. (See picture for estimate)Control board 5304514670; saved tckt"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Minneapolis, MN 55410
Nate
Job Details: 11/24/2023
"Last two weeks has not been spinning on the final spin. I put it into service mode and the only error is F5E2, door lock. In service mode the door lock locks fine. Tested all components in service mode and all components work fine. Put two towels in it and ran it on a quick wash and then a drain and spin and it went through fine. Then added three more towels and did 10 minutes of a quick wash and then a drain and spin and it went all the way through. Not sure how to proceed. Whirlpool says if it goes all the way through test mode its fine. #1 part replaced on it is the ACU for this issue. Please submit for authorization and see what the warranty says. Not sure if we should replace a part when its working fine for me? Part W11550649. ; O-emld tckt"
We serviced a
AMANA DISHWASHER
Model ADB1500ADW3
Near Minneapolis, MN 55417
Delton
Job Details: 11/24/2023
"Getting F2E2 error which means no response from UI but when im testing it every button seems like it responds. Need to order UI. But when i look up part it shows the console panel assembly (which should come with UI board) shows it is much less $ than just ordering the UI, so that makes me skeptical if the assembly part comes with the UI. Also order control board incase but quote for the UI part.Please check and see if the panel assembly comes with the UI board otherwise just order UI board and control board. Please quote customer.Console panel w/UI board? W10785276; UI board W10732150; control board W11413274; saved tckt"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Monticello, MN 55362
Matt
Job Details: 11/24/2023
"Customer complaint is, DOOR DOES NOT CLOSE PROPERLY OR STAY SHUT DURING CYCLE. Inspected and tested. Found the door latch was flipped in the closed position. Ordering new door latch kit. ; ordrd 1 5304525218 (Door latch)"
We serviced a
LG MICROWAVE
Model LMV1813ST/01
Near Eden Prairie, MN 55347
Adam
Job Details: 11/24/2023
Unit wont heat and loud. Removed microwave from wall. Disassembled and found a bad magnetron. We preorder mag but came damaged. Needs magnetron 6324W1A001L; schdld next appmnt for 11/28 TUE !
We serviced a
SPEED QUEEN DRYER
Model ADEE9RYS177TW01
Near West Saint Paul, MN 55118
Delton
Job Details: 11/24/2023
Found that the the lint burned and singed the wires and likely caused short to trip beaker. Cleaned out inside dryer of lint and checked wires. While doing that I found that the heating element is shorted to ground. Heating element will need to be replaced.When i check part it shows NLA? Please look into this model and ensure that right part number and call customer with estimate. I called and let contact know and to also clean out vent I told him that office would follow up with him.D518199 heating element.; saved tckt
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Minneapolis, MN 55427
Nate
Job Details: 11/24/2023
"Out of balance, water accessible, locked rotor monitor, door switch redundancy, ui time out, inverter fault. Those were the errors. To put on a spin test, with power off hold down start button and turn dial seven clicks to right. Then after it is in test mode do test 26. Called GE tech support and they had me take the belt off the motor, and run it on a spin test. It still sounds horrible when the motor is running so it has a bad motor, not a bad tub and seal. Needs a new motor. Part WH03X29524. Please submit for authorization. ; O-emld tckt"
We serviced a
KENMORE WASHER
Model 110.47086600
Near Waconia, MN 55387
Adam
Job Details: 11/24/2023
Customers complaint giving error code and wont start. The error its giving is for the door lock. Getting correcte voltage to the latch. Will need new latch. Disassembled latch to see if I could rebuild it no luck. Quoted blue book for lock and rescheduled. ; ordrng 1 8183270 (LATCH - DOOR)
We serviced a
MAYTAG DRYER
Model LDG960GAAE
Near Eden Prairie, MN 55344
Adam
Job Details: 11/22/2023
"Customers complaint not heating but tumbling. Verified complaint watched for the igniter to start glowing never did . Disassembled front of unit, tested igniter and found it was open leading bad. Quoted bluebook for new igniter. Customer approved installed new igniter also cleaned up inside of unit for customer reassembled unit then tested to make sure it was operating correctly.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL0
Near Monticello, MN 55362
Matt
Job Details: 11/22/2023
"Customer complaint is, NOT CLEANING. Inspected and tested. Found the filter was plugged solid. I cleaned out filter and ran dishwasher through a service diagnostics cycle and everything worked great and the heater is working and there's good water pressure. I advised customer to clean filter regularly and to run a dishwasher cleaner through the dishwasher."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Chaska, MN 55318
Adam
Job Details: 11/22/2023
Unit not drying. First accessed board and tested from the board the heater circuit. It was open. Next checked thermostat. That was good next checked the heater element reading open. Needs new element. Quoted blue book. Installed part. Tested and ran unit for over 10 min no leaks. Customer wants toe kick left off they have had water trouble before and want to make sure. I told them also about getting water sensors. Reassembled and reinstalled tested again working great.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2205XVB1
Near Monticello, MN 55362
Matt
Job Details: 11/22/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the magnetron has failed. Installed new magnetron and tested. Microwave is heating great. Microwave is now fixed.
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N
Near Rogers, MN 55374
Matt
Job Details: 11/22/2023
"Customer complaint is, DOOR DOES NOT SHUT COMPLETELY AND AS A RESULT THE DISHWASHER WILL NOT START. Inspected and tested. Door switch is not reading door as closed. Installed new door opening module and latch that was shipped to the customer. Tested and dishwasher is working great. Dishwasher is now fixed.
We serviced a
MAYTAG DRYER
Model MED6230HC0
Near Rogers, MN 55374
Matt
Job Details: 11/22/2023
"Customer complaint is, NO HEAT. Inspected and tested. Found the heating element was burnt out. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 235F and 130F on high heat. Dryer is now fixed. I recommended customer have vent cleaned asap.
We serviced a
GE DISHWASHER
Model GDT720SSF4SS
Near Minneapolis, MN 55410
Delton
Job Details: 11/22/2023
"No water going into dishwasher. Found that the water float is bad and cutting power to water valve. Customer approved estimate. Replaced float, tested and water now fills and all functions are working good.
We serviced a
LG MICROWAVE
Model LMV2031BD/00
Near Zimmerman, MN 55398
Matt
Job Details: 11/22/2023
"Customer complaint is, WAS WORKING THEN WILL NOT TURN BACK ON. OUTLET HAS POWER AND NO ISSUES WITH FUSE. COULD BE INTERNAL. Inspected and tested. Found a loose connection at the filter board. I removed microwave, disassembled and crimped down connectors and now its working great. Microwave is now fixed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SR/AA
Near Plymouth, MN 55446
Phillip
Job Details: 11/22/2023
"Removed ice drawer and cover steamed the ice out. Removed the ice maker. Sealed the compartment with silicone, installed new ice maker, cover, and ice drawer. Installed new boot on the door. Adjusted water fill tube."
We serviced a
UNKNOWN RANGE
Model WNM110-7
Near Minneapolis, MN 55408
Nate
Job Details: 11/22/2023
"Replaced bad module and harness. Had to pry up heat shield under cook top to get to L1 for module. Spliced on all new connectors. Secured new wires under cook top. All burners work great now."
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TWO4
Near Shoreview, MN 55126
Ivan
Job Details: 11/22/2023
"Upon arrival, I found that the machine would not drain. Further investigation revealed that the belt was worn out, and as a result, the pump would not turn on. To address this issue, I replaced the main belt kit and pump. After completing the repair, the machine works fine.
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Minneapolis, MN 55406
Delton
Job Details: 11/22/2023
Ran dryer and it smelled like kerosene. I then asked if they had been painting or staining in the house and they had just stained some shelves and the smell happened around that time. I explained that the heat is burning off the fumes in the air and there is nothing wrong with the dryer and the smell will dissipate as the house is aired out.I recommended that turned on vents to air out house faster.Dryer is cycling heat and working normally. Dryer itself is working good.
We serviced a
LG DISHWASHER
Model LDF7774WW
Near Minneapolis, MN 55426
Adam
Job Details: 11/22/2023
Installed drain hose from last diagnosis. Once installed tested multiple times to make sure its draining properly and no leaks. After testing multiple times and no leakage installed underneath cabinet then tested for another 10 minutes to make sure no leaks. Unit is now working properly without any leaks.
We serviced a
LG WASHER
Model WM2501HVA
Near Minneapolis, MN 55416
Phillip
Job Details: 11/22/2023
Removed the cover, installed cycled, and tested the new board is operating correctly"
We serviced a
WHIRLPOOL DRYER STACKED++
Model WET4027HW1
Near Plymouth, MN 55447
Adam
Job Details: 11/22/2023
"Owners complaint making noise. Started unit heard noise sounding like a bad roller or idler. Disassembled unit. Once apart found two rollers are bad. Quoted for the maintenance kit. Approved. Installed kit. Also did a little maintenance clean up also. Reassembled than tested. No more noise. Dryer sounds like it should be.
We serviced a
MAYTAG WASHER STACKED++
Model MHWE300VF00
Near Cottage Grove, MN 55016
Ivan
Job Details: 11/22/2023
"I removed the covers and inspected the machine as needed. I found that the machine would not open the door or drain at all. To address these issues, we removed the bottom cover, cleaned the main drain pump, and the plastic booth that connects to the pump. We also used a vacuum to ensure it is clean, and the unit now works properly. After putting it back together, we tested the wash cycle and drainage, and the unit is back in operation with no issues.
We serviced a
FRIGIDAIRE WASHER
Model FWSB6600ES0
Near Minneapolis, MN 55406
Delton
Job Details: 11/22/2023
"Belt broke. Won't engage the transmission. Customer approved estimate. Picked up belt, replaced belt, and tested and washer now agitates and spins. Washer is working good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Minneapolis, MN 55448
Phillip
Job Details: 11/22/2023
The dishwasher is not filling with enough water. We removed the fill hose and found it was full of tiny black beads that come from the water softener. We cleared the hose. Now the dishwasher gets enough water and washes good.
We serviced a
SPEED QUEEN WASHER
Model LWN432SP115TW01
Near Champlin, MN 55316
Phillip
Job Details: 11/22/2023
The customer said the washer will not drain or spin and does nothing. We tried putting it to spin and starting in the machine. We do nothing had no power. We didnt try a normal cycle see if it filled with water and still has no power. We checked the power coming to the washer and it had no power going through the extension cord. We then plugged the washer into the wall outlet and now the washers were perfectly fine. We tried all cycles and let it run through rinse cycle and its working perfectly fine for us.
We serviced a
WHIRLPOOL WASHER STACKED++
Model CET9100GQ1
Near Minneapolis, MN 55414
Nate
Job Details: 11/22/2023
F21 error code. Took control panel and lower panel off. Drained all water out. Checked filter. There was debris in filter. Looks like someone maybe went hunting and had burrs in their clothes. Cleaned out drain filter and made sure pump was good. Called whirlpool tech support and they helped me do a reset of the control board to remove the error code. Ran it on a cotton whites warm cycle and could see there were also some excess suds. Added some cooking oil to the washer. Helped get rid of suds. Runs great now. Left a sign on washer to use less detergent.
We serviced a
ASKO++ DISHWASHER
Model 73706103
Near Minneapolis, MN 55408
Nate
Job Details: 11/22/2023
"Dishwasher was dead. Checked breaker and outlets. All had power. Pulled out dishwasher and unplugged it, then plugged back in and checked for power at board. Display came right on. Called Asko tech support, they said to run on quick cycle and check for error codes. Did a rinse cycle and no error codes.
We serviced a
BOSCH REFRIGERATOR
Model B26FT50SNS/01
Near Plymouth, MN 55446
Nate
Job Details: 11/22/2023
"The fresh food section warmed up to 60? for a couple days before it cooled back down. They also had a lot of water dripping out of there a icemaker area in the fresh food section. I ended up calling Bosch and they had me adjust the heater from the board and the heater owned out good. They also had me just the evaporator sensor and tested perfect. They said that the fresh food evaporator fan that is located in the freezer on the left side of the freezer commonly goes bad. They had me check the board and I confirmed that 12 V DC was being sent to that fan. The evaporator fan on the left side of the freezer for the fresh food section is not running so it needs a new freezer fan. Could someone please look up the part number for that fan and send a quote via phone call to the customer. And see if they would like to proceed with the repair. 00649619 I think is the correct part number but I would like it if someone could please double check. I included a picture of the blue book if it is, indeed, the correct part number. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXS28968S/00
Near Maple Grove, MN 55369
Nate
Job Details: 11/22/2023
"Needs the sensor and fuse together. Also needs the main PCB. Part number for board is Csp30021030. Spoke with FW and quoted customer $650 parts and labor for board, and then ballpark of $50 for fuse and sensor assembly. We would apply $129 towards this repair. JR or DW FW said that we will need to call Marcone to try and get part number for fuse and sensor assembly: see attached photo. ; saved tckt"
We serviced a
ELECTROLUX DRYER
Model EFMG417SIW0
Near Zimmerman, MN 55398
Matt
Job Details: 11/22/2023
"Customer complaint is, HEATING BUT THE DRUM NOT SPINNING. Inspected and tested. Found the belt is broken. Quoted customer $342. to install new belt. Customer approved repairs. Parts on order. ; ordrd 1 134719300 (Belt) and 1 134793511 (Idler pulley)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DPA0
Near Eden Prairie, MN 55347
Adam
Job Details: 11/22/2023
Display is flashing light above cancel button. Wont let you do anything. Verified complaint tried doing a hard reset. Still having an issue. Disassemble door to get to board. make sure all the plugs are good no sign of visual damage. Per text sheet flashing light above cancel or start indicating bad display board as of stuck key. Quote for new display board. Customer approved ordered part from Dey; ordrng 1 W10473845 (USER INTERFACE FOR CONTROL BOARD)
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS42QHX00
Near Ham Lake, MN 55304
Phillip
Job Details: 11/22/2023
"So the whole unit stopped cooling in a day. The customer had turned it off. When I arrived I turned the unit back on. The compressor and the fans started. I took pressure on both side. The low side was in a deep vacuum and the high side was at 0. I used the leak finder light and glasses and checked all my joints. I found no leaks from the solder joints. I removed the drip pan and inspected the drain pan heater. I found dye all over the left side of the copper coil. Now it will need the drain pan heater. It was definitely not leaking the last time. This is a high side leak so the refrigerant leaks out very fast. My first visit the unit was still getting cold and had some gas. I also found the heat exchanger was rotten. The high pressure after I fixed it can cause these heated coils to leak after its been repaired. Please look up the part availability and contact the customer. Pan heater WP2004545 ; saved tckt , states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Minneapolis, MN 55441
Adam
Job Details: 11/22/2023
Customers complaint leaking water. They said it was leaking underneath the unit. It was a lot. Inspected underneath the unit and I dont see any water stains or evidence of it leaking. Went to start unit and it will not lock the door. Went of tech sheet for Samsung ohm out door lock and is inspec. Says if door lock test good replace main PCB. Also customer stated the warm light for water temp doesnt work verified that light is burnt out and you cant tell what setting will need display board. Not able to test for leaks because unit is operational. Will needs parts listed to revisit install then test for the Leak. This is still an open ticket even after these parts. This is to get it operational to find the leak. Please quote accordingly for labor for extra trip due to this has multiple issues have to fix one to diagnose again for the next PCB DC92-01803DDisplay board DC92-01802J; saved tckt
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Blaine, MN 55434
Phillip
Job Details: 11/22/2023
The dishwasher will run but then stops and gives the NE fault code. The code is for the position motor fault. We pulled the dishwasher out and checked the motor. Water has been leaking from around the motor. We tested the motor and it reads open. The motor is bad. The dishwasher needs the whole sump assembly. The seal in the sump is not separate. I gave the customer a quote. ; ordrd 1 AGM75469201 (SUMP ASSM)
We serviced a
GE LAUNDRY CENTER++
Model GUD27ESSM1WW
Near Plymouth, MN 55447
Adam
Job Details: 11/22/2023
"Customers complaint. COLD WATER NOT WORKING, LINT TRIP NOT PROPERLY WORKING.CRACKED DRYER HANDLE... checked the cold water issue first. Hooked up SmartHQ. No errors for cold water. Put in service mode test both valves. Both working correctly. Put unit to normal setting cold water fill. Let it fill water is cold. I did explain. Even on cold sometimes the unit will kick the hot water valve on just for second. Dryer handle tabs busted off. Door itself looks fine. Needs new handle. Customer also said needs the dryer vent hose cleared out. Vents out the roof had a company clean the vents but now needs someone to clean the duct. I explained if the guy did it correctly the vent line all the way will be cleared. It vents out the roof and she said its been an issue from the beginning. Will need approval repair will be over 250 labor alone is over. Handle dryer door. WE01X30378; saved tckt"
We serviced a
SAMSUNG WASHER
Model WF36J4000AW/A2
Near Saint Paul, MN 55113
Ivan
Job Details: 11/22/2023
"The customer complained that the machine was shaking aggressively. I removed the covers and noticed that the four shocks were worn out and rusted. Additionally, one of them came loose, so I put it back into position. After running a diagnostic test, the issue was not resolved, and the machine still shook. To fix this, we need to replace all four shocks, both front2 and back2.Here are the parts I found for the repair. Please inform the customer for a quote:Need two for front and back Part Number: DC66-00470C Samsung DAMPER-SHOCK-FRONT (G) Qty 2Part Number: DC66-00470Cb Samsung DAMPER-SHOCK-FRONT (G) Qty 2; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model NOTAVAILABLE
Near Saint Paul, MN 55106
Delton
Job Details: 11/22/2023
"Found that the door switch is bad and dryer wont run. Also the heating element is open. Replaced both, tested and dryer is tumbling, heating and working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WP3406107 (DOOR SWITCH), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Afton, MN 55001
Delton
Job Details: 11/22/2023
"Found that it was leaking from water filter housing. It appears that the O ring was not seated on filter and once pushed in the filter housing was leaking continuously. But also the filter does not pop out when pushing in release button. Due to issues water filter housing, filter and filter cap needs to be ordered and replaced.The refrigerator was already pulled out when i got here and will need to remain to be pulled out so i can replace the filter housing.Office: please follow up and quote customer based on the (two?) trip charges? Also I will have to push it back in and level it so that will take awhile. Customer wants the quote. Also do we contact the insurance company?Order parts and reschedule.Schedule 2 hours for call.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model 110.76912692
Near Minneapolis, MN 55418
Nate
Job Details: 11/21/2023
Replaced bad blower wheel and motor. Cleaned up dryer. Runs and heats great now.
We serviced a
GE DISHWASHER
Model DDT575SSF2SS
Near Eagan, MN 55122
Delton
Job Details: 11/21/2023
Found that there was a screw that was stuck in the drain pump preventing it from draining. Customer also had issue with door falling open too fast. I found that the hinge and springs are bent and stretched. Customer declined to fix those. Dishwasher is draining and all other functions are working good.
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Maple Grove, MN 55311
Adam
Job Details: 11/21/2023
Customers complaint WASHER STARTS BUT DOES NOT FILL WITH WATER. SOME WATER UNDERNEATH WASHER. This happened after they drained the unit and cleaned the filter. Started unit to verify complaint. Started drain then started to fill. Customer said it never did that. Just heard clicking. Tested multiple times no issue. Tested multiple different cycles worked every time. Could have been a door lock issue board or pressure switch. Without it error out on me I cant find a problem. Customer understands. Explained happens again take notes of whats going on just in case it is intermittent
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Minneapolis, MN 55413
Nate
Job Details: 11/21/2023
"Latch was replaced on dishwasher, but doesnt come on since the repair. I checked under the sink and the dishwasher wasnt plugged in. Plugged it in, now it runs great.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFA
Near St. Cloud, MN 56303
Matt
Job Details: 11/21/2023
"Customer complaint is, CANNOT SET TIME. Inspected and tested. Some of the buttons are not responding. I power cycled microwave and now everything is working perfectly."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Minneapolis, MN 55427
Phillip
Job Details: 11/21/2023
"Customer complaint was the dryer not turning. Removed the covers and checked found the belt broken. Gave customer a price for a new belt. Customer approved, installed new belt cycled and tested."
We serviced a
ROPER REFRIGERATOR
Model RT21AKXKQ03
Near Minneapolis, MN 55428
Phillip
Job Details: 11/21/2023
Customer complaint was unit is not cooling.Removed cover in the freezer checking the condenser coil. Found the coil not very cold. Did an amp draw on the compressor found it drawing a little over an amp. Checked and found the heat exchanger extremely dirty. Cleaned out the heat exchanger. Unplugged and plug in the unit. The unit started cooling. Checked the frost pattern on the condenser it looked good.
We serviced a
AMANA DISHWASHER
Model ADB1300AFW1
Near Fridley, MN 55432
Phillip
Job Details: 11/21/2023
"Customer complaint was it was not draining and was leaking water.Found the drain line plugged, cleaned the drain line removed pump and cleaned. Ran found the lower front door leaking a few drips of water. Adjusted the legs since unit was leaning forward. Ran again no leaks and the unit is pumping water.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Blaine, MN 55449
Phillip
Job Details: 11/21/2023
The bake element was bad. Today we replaced the bake element and tested the oven. The bake element is working good now.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Long Lake, MN 55356
Adam
Job Details: 11/21/2023
Customers complaint unit not draining properly again and giving error code. Verified complaint. Doing same thing as before. Drained and vacuumed out all the water removed filter and found more stuff in the drain pump. Put unit in test mode to go through the cycles and hopefully if there is more clothing it will come out. Filled tumbled drain spun over 6 times. Cleaned out drain again at end of the cycle also. Nothing more I can do. I explained to customer did everything I can to clear it out.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Minneapolis, MN 55444
Phillip
Job Details: 11/21/2023
Removed door, removed track, installed new track. Cycled and tested"
We serviced a
KENMORE WASHER
Model WTW4955HW2
Near Champlin, MN 55316
Phillip
Job Details: 11/21/2023
The complaint is the washer does not finish the cycle and not cleaning the clothes. I checked the faults and the only fault was for long fill. I found the cold water valve was almost closed all the way and the hot water was closed all the way. I opened both valves all the way and tested the washer. It works on all cycles and in all test modes.
We serviced a
GE REFRIGERATOR
Model GTS16DTHJRWW
Near Minneapolis, MN 55408
Nate
Job Details: 11/21/2023
Freezer cold but fresh food section room temperature. Found a seized up evaporator motor. Went to a local parts distributor and picked up a new motor and installed it. Also steamed out vent which was full of frost. Now its running and cooling great.
We serviced a
LG WASHER
Model WM3997HWA/01
Near Minneapolis, MN 55416
Nate
Job Details: 11/21/2023
"Washer leaked and some of the water went into the unit below. I found sand around the perimeter of the filter housing, and zero evidence of water leaking from any of the waterlines or drain line. No tears or holes in gasket. Leaking occurred after the filter was taken out and cleaned and reinstalled. Best educated guess is that the filter leaked due to either not being reinstalled totally tight, or more likely is that the sand in the filter housing caused a small gap in the seal allowing water to leak through.
We serviced a
KENMORE DRYER
Model 110.71202010
Near Saint Paul, MN 55104
Delton
Job Details: 11/21/2023
Found that the dryer gas turns on and heats for first 10 minutes then gas coils stops turning on gas. Customer approved estimate. Replaced gas coils and cleaned out inside dryer of lint build up. Tested and dryer is cycling heat normally. Dryer is working good.
We serviced a
GE DISHWASHER
Model DDT595SFL4DS
Near Sartell, MN 56377
Matt
Job Details: 11/21/2023
"Customer complaint is, DEAD. Inspected and tested. Found the UI is unresponsive. Customer power cycled it from the breaker box and after about 10 times it came on. I hooked up SmartHQ and theres no software update available. Customer approved repairs. Installed new main board and UI board and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Minneapolis, MN 55436
Nate
Job Details: 11/21/2023
Had a broken belt. Replaced bad belt and vacuumed out dryer. Runs great now.
We serviced a
LG DISHWASHER
Model LDT5665ST
Near Saint Paul, MN 55105
Delton
Job Details: 11/21/2023
"Found that it was the touch panel. Replaced panel console assembly, tested and dishwasher turns on and all functions are responsive. Dishwasher is running and working good."
We serviced a
WHIRLPOOL DRYER
Model WGD8000BWO
Near Minneapolis, MN 55406
Delton
Job Details: 11/21/2023
"Customer says it takes 3-4 cycles to dry clothes on normal but not every load, sometimes its one load. Ran test and it is heating and cycling heat normally. She did say she cleans the outside vent cover that is full of lint when she does. I explained that she would need to clean that often and that could give the symptoms she has been experiencing. Also I suggested to use timed dry because normal dry is sensor dry and if its a mixed load if a tshirt is dry it would drop time down and other items would still be damp.Customer will try those things and see if that solves the issue. Customer will call back if problems continues."
We serviced a
KITCHENAID RANGE
Model KDRS467VSS03
Near Hopkins, MN 55343
Nate
Job Details: 11/21/2023
"Lights flickered in kitchen and display turned off on oven. I checked voltage behind it and its only getting 120, not 240. Red to white is 120. Black to white is 0. Customer is having electrician come out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Plymouth, MN 55442
Nate
Job Details: 11/21/2023
Replaced bad sump assembly that was leaking water from bad motor and gasket.
We serviced a
GE DISHWASHER
Model GDF550PMR3ES
Near Osseo, MN 55369
Phillip
Job Details: 11/21/2023
The complaint was the dishes have a white film on the dishes and theres a white film inside the dishwasher. They also said they have to slam the door and to make it work. I found the heating element was covered in calcium and the door was covered. I tested the hot water and its over 25 grains of hardness. I advised the tenant they need a water softener and to clean the dishwasher with the vinegar. The door is shutting good and tight with no issues and the dishwasher starts every time when I pressed start. I found no issues with the door or the way its installed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Apple Valley, MN 55124
Delton
Job Details: 11/21/2023
"Part sent by warranty company to customer.Replaced lid, tested and washer lid now opens and closes normally. Washer lid locks, washer is working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Minneapolis, MN 55427
Nate
Job Details: 11/21/2023
"Has known issue. Drain is frozen and ice on bottom of fridge. Installed new drain kit and sensor and heater. Told customer up to 24 hours to get totally down to temp. ; used 1 DA82-01415A (DRAIN KIT), 1 SH502 (HEATER), and 1 DA32-10104N (TEMP SENSOR) from stock"
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Corcoran, MN 55340
Adam
Job Details: 11/21/2023
"The display is missing two of the bars that make numbers. Everything is else is working properly. Verified complaint. Found the display light is bad. Will need a new display board AGL75675228Board is more than authorized amount. Will need office to get approval. ; snapped 3 QuickPics, states that autho needed"
We serviced a
GE MICROWAVE
Model HVM1750DP1WW
Near Orono, MN 55356
Adam
Job Details: 11/21/2023
"Tenants complaint handle broken on microwave. Verified complaint needs handle. Nothing else is broken. Will need office to source and quote none available in networkHandle WB15X10250 cream this is the correct one I listed the others just in case you can get them and they are ok with it. Handle (White) WB15X10249 Black handle WB15X10248; snapped 2 QuickPics, states that autho needed"
We serviced a
KITCHENAID RANGE
Model KESC300HBT6
Near Orono, MN 55356
Adam
Job Details: 11/21/2023
"Tenants complaint the oven settings is extremely dim and cant really see what it says. It all works properly. The clock is nice and bright but its a different color and different spot the the orange oven lights for the display. Will need new display board if owner wants to replace. 9754343CC assembly. Not available. Will need to source and quote Hale. ; snapped 3 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA-03
Near Chaska, MN 55318
Adam
Job Details: 11/21/2023
Customers complaint getting a LC CODE. Customer said unit gave the error and drain pump continuously ran. They said they turned on last night and it was working. Pulled unit out on mat. Started unit and watched for leaks nothing happened. Inspected tray and only seen water stain under the diverter. Turned unit over remov3d access shield. Inspected diverter found that its leaking around that. I found a service bulletin for this issue to tighten the screws. Tried but seams like one is stripped. Which is the sump. Will need Dishwasher Sump assembly DD82-01313A. Doesnt show I can buy the sump separately in that case would need the diverter assembly and sump. Shows sump assembly discontinued. Will need office to source parts and quote customer. Added photo of part to show parts needed and leak. ; saved tckt
We serviced a
FRIGIDAIRE RANGE
Model FGF368GCK
Near Dayton, MN 55327
Phillip
Job Details: 11/21/2023
"Oven not starting. Checked the amp draw. Found the ignitor was not working properly. Informed the landlord. Repair was approved, preformed repair, cycled and tested unit. Functions as it should. ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock"
We serviced a
ROPER DRYER
Model RES7648KQ0
Near Richfield, MN 55423
Delton
Job Details: 11/21/2023
Found that the dryer was full of lint and exhaust was clogged and no air was coming out of dryer I cleaned out inside dryer of lint build up. Tested with vent attached and still no air flow outside. Dryer vent is clogged as well. Used vent brush and cleaned out vent and now dryer has as it flow outside and dryer is cycling heat normally with vent attached.Charge for vent cleaning and inside dryer of lint as well.; saved tckt
We serviced a
MAYTAG RANGE
Model MGR7685AS1
Near Minneapolis, MN 55431
Delton
Job Details: 11/21/2023
Oven will preheat but then not maintain heat. This has spark igniter for bake. I tested and it tries to spark and wont create spark to ignite gas. Needs new spark igniter. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WP9758079 (Igniter)
We serviced a
SAMSUNG REFRIGERATOR
Model RF267AERS/XAA
Near Lakeville, MN 55044
Delton
Job Details: 11/21/2023
Customer not at home and needs to reschedule.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Albertville, MN 55301
Matt
Job Details: 11/20/2023
"Customer complaint is, Unit is making a very loud vibrating sound during cleaning cycle. Inspected and tested. Found the circulation pump has failed. Installed new circulation sump and motor assembly and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US02
Near Otsego, MN 55330
Matt
Job Details: 11/20/2023
"Customer complaint is, WASHER WILL NOT SPIN, UNIT IS LEVEL BUT THE TUB SHAKES WHEN IT IS JUST A BIT UNBALLANCED. Inspected and tested. Started washer with a load of towels and it started shaking and banging and gave a Ur error. I tipped washer up and everything looks good underneath. Im ordering 4 new dampers. Installed 4 new dampers and now one of the water lines is leaking on the back of the washer from moving it. Installed new hose and tested. Washer went through a quick wash cycle with a load of towels and didnt get off balance and completed the cycle perfectly. Washer is now fixed.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Osseo, MN 55369
Phillip
Job Details: 11/20/2023
Today we replaced the water wall vane assembly. I also shortened the drain hose so it can drain better. I ran it and its washing better.
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Champlin, MN 55316
Phillip
Job Details: 11/20/2023
The washer would not drain. The harness was bad. Today I replaced the harness and made sure the wires are not loose and hitting the motor. I ran and tested the washer and its working good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Dayton, MN 55327
Matt
Job Details: 11/20/2023
"Customer complaint is, THE DRYER IS SQUEAKING DURING THE CYCLE. Inspected and tested. Found the idler pulley is seized up. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.
We serviced a
UNKNOWN VENT HOOD
Model ZAZ-E42BS
Near Minneapolis, MN 55424
Nate
Job Details: 11/20/2023
Replaced bad control board for the light and vent assembly. Works great now.
We serviced a
GE RANGE
Model JB645RK1SS
Near Osseo, MN 55311
Adam
Job Details: 11/20/2023
Installed switch from last diagnosis. Tested. Now all burners working properly.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Minneapolis, MN 55419
Nate
Job Details: 11/20/2023
Replaced broken rail. Ice bucket now stays nice and secure.
We serviced a
GE MICROWAVE
Model JVM1790SK01
Near Chaska, MN 55318
Adam
Job Details: 11/20/2023
Installed parts from last diagnosis. Once installed tested. Unit is now operating correctly.
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Eagan, MN 55122
Nate
Job Details: 11/20/2023
"Dishwasher just chirps but doesnt run. Found the main board is dead. Replaced board, runs great now.
We serviced a
GE MICROWAVE
Model PEB7227SL1DD
Near Inver Grove Heights, MN 55077
Nate
Job Details: 11/20/2023
"Sometimes the open button feels a little spongy. Took microwave out from wall and took cabinet off it and accessed the latch. There was a tiny part in the top of the latch worn down a bit. Customer really hoped I could adjust it today. Adjusted it, and now its a more solid connection and the button feels better when you press it in.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSGIAA
Near Minneapolis, MN 55406
Nate
Job Details: 11/20/2023
"Iced over behind evaporation panel. Iced up down drain. Needed drain kit and temp sensor. Steamed everything out, confirmed that it drains great now. Installed new drain kit and temp sensor. Told tenant to give it 24 hours to get totally down to temp. Also, Icemaker cycles but needs copper waterline to water valve fixed. End got clipped and crimped on waterline.
We serviced a
LG REFRIGERATOR
Model LFXS26973S/10
Near Fridley, MN 55421
Phillip
Job Details: 11/20/2023
The issue was frost and ice build up was in the freezer and the fresh food section is not cooling. This is a single evaporator unit so all the cold air comes from the freezer. I found ice on the bottom floor and the defrost drain was plugged up. There was not big frost build up just the ice. We cleared all the ice and put the freezer back together. The door shuts good and the fans work.
We serviced a
BEKO RANGE
Model SLGR30530SS
Near Saint Paul, MN 55102
Nate
Job Details: 11/20/2023
"Oven doesnt heat. Works for broil. Also one handle for cook top is loose. I used special glue for the shaft. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 400 within 10 minutes.
We serviced a
GE DRYER
Model GTDP280ED0WW
Near Minneapolis, MN 55422
Phillip
Job Details: 11/20/2023
The motor turns but the drum does not tumble. I found the front glides are worn down and the belt is broken. We quoted for the repair then replaced the front bearing kit with the belt. Its working good now. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS00
Near Roseville, MN 55113
Nate
Job Details: 11/20/2023
Compressor not running and freezer was warm the other day. Found a bad start relay: replaced it with the PRO41 and compressor started right up. Was just humming and clicking before. Told customer 24 hours to get down to temp. Turned Icemaker back on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Minneapolis, MN 55443
Phillip
Job Details: 11/20/2023
"The complaint is the fresh food section is warm and the freezer is warmer than it should be. The freezer section was in the 20s and the fresh food was in the upper 50s. I pulled the evaporator cover off. The freezer evaporator had only partial frost pattern. The fan was working good. We pulled the fridge out and removed the rear cover. I found a valve was o. The compressor low side and the filter drier has been replaced with one that has a valve. So this unit has already had sealed system work done. I put my gauges on the system. The low side was in a 15 inch vacuum and the high side was around 100 psi. I added nitrogen and got the pressure up to 200 psi. We soaped up the evaporator and all the joints. We found no leaks with the soap bubbles and found no leaks with the gas leak detector. The leak could be the evaporator and its real small of in the cabinet some where and its a very small leak. The customer has lived there for 9 years and doesnt recall and work done to it before. If we want to try a repair I would recommend the compressor and the evaporator. Compressor kit W10309994Evaporator WP2188823; snapped 3 QuickPics, states that autho needed"
We serviced a
ASKO++ DISHWASHER
Model DW40.2
Near Victoria, MN 55386
Adam
Job Details: 11/20/2023
"Customers complaint tripping the breaker. Breaker has gfi in it. Went to asko tech site. Shows a bulletin about no power. But nothing for randomly tripping breaker. Customer said seams like the end of the cycle. Doesnt seam to drain or dry. Put in service mode. No errors. Put unit in test mode. Went through all the functions. Never tripped. I did find unit never heating. Disassembled the front to get to board. Tested heater from board 12.2 ohms which is good. How its positioned cant test for voltage while running. 692013 board not showing anything available and doesnt give price. E planned to customer There is always a chance its the gfi but is looking like a bad board. Please source and quote ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Eden Prairie, MN 55347
Adam
Job Details: 11/20/2023
"Pulled unit out. Disassembled. Installed new motor. Once installed reassembled enough to test. Let unit run for 10 minutes no leaks. Reassembled and installed. Tested again for 10 minutes no leaks and working properly. Installed to where it was last time. Unit is working great. Hook up SmartHQ no errors. ; saved tckt , states that autho needed"