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Service History 208

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed October 18, 2024 to October 22, 2024

Maytag DryerOct 18, 2024Hamel, MNTechnician: Matt

Model MGD4500MW1

Knob is broke its affecting the mechanical breakdown of the dryer. Found the knob is broken on the back side and wore down the shaft of the timer. Installed new timer and knob. Tested and dryer is working great. Dryer is now fixed.

GE MicrowaveOct 18, 2024Circle Pines, MNTechnician: Hyrum

Model JVM7195SK6SS

On arrival opened up the machine and installed the new display module. Tested and machine. Looks like its working perfectly now.

Fisher & Paykel WasherOct 21, 2024Saint Paul, MNTechnician: Lucas

Model WL4227P1

Replaced suspension rods and tested unit for operation on agitation and spin cycles. Unit is now washing good with no vibration

“Luke was efficient friendly and clearly knew our brand of washer. Highly recommend!!”

Mary M.
Electrolux WasherOct 21, 2024Apple Valley, MNTechnician: Delton

Model ELTE7300AW0

Found that the installers switched the hot and cold waterlines and clothes would be hot at the end of the cycle. I switched the waterlines and ensured that it is now correct and no longer will have hot, steamy clothes. Washer is working good.

Kenmore RefrigeratorOct 21, 2024Saint Paul, MNTechnician: Lucas

Model 79577542600

Replies valve and tested for leaks. No leaks. Unit now dispersed water freely

“I was very impressed with how someone answered the phone when I called and we had a service person out to our house the very next week. Luke was great. He explained exactly what he was doing and how the price is set and parts are ordered and he was back to replace the parts within a week we couldn’t be happier and are recommending your company to all of our neighbors”

Sue H.
Whirlpool RefrigeratorOct 21, 2024Sartell, MNTechnician: Brandon

Model WRF757SDEH00

Removed the shelfs, removed the covers and had to steam out the ice to get the evaporator cover off. Got the cover off and found the whole evaporator full of ice, steamed out the ice and installed new fan, adjusted the thermistor, changed the drip pan. Replaced the cover as the tabs on the top were broke and the cover was bent from the ice. Adjusted the defrost cycle. Made sure the drain was draining as it should. I cleaned the drain on the first call

“Brandon was thorough and knowledgeable about our appliances. He was thoughtful and explained why they weren’t working and what the fixes would do to make them run properly.”

Stuart B.
GE DryerOct 21, 2024River Falls, WITechnician: Aaron

Model GTD42GASJWW

The customers were getting the loud scratching noise coming from their dryer during the selected cycle. I popped the top off and inspected the drum and the drum belt. I took the door assembly off to inspect for any objects that might be contacting the drum while tumbling.I also inspected the blower motor assembly and found debris that had built up in the blower motor housing. I cleaned up the lint and other objects and secured the tin covering the blower motor housing because it was scraping and making contact with the drum during tumbling. Pictures attached of everything I found. I let the customer know what I had found and double check that dryer works the way they expect.

“Super job. Runs better than new. A+ Grade”

Cleon E.
Frigidaire RangeOct 21, 2024Minneapolis, MNTechnician: Evan

Model GCFI3060BF

Complaint is that temperatures are not accurate. Ran full 35min test, unit preheated within 14min and held within 15 degrees of set temp.

“Evan was very thorough in his work and his explanation of the testing he did. Much appreciated!”

Ann C.
Maytag WasherOct 22, 2024Waite Park, MNTechnician: Brandon

Model MVWC565FW1

Customer states the unit is not spinning as it should, cycled and tested found the hub worn out.customer approved the repair, removed and replaced the hub. Cycled and tested the unit works as it should.

“Brandon is knowledgeable, efficient and friendly. Very pleasant.”

Joyce K.
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