Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed October 14, 2024 to October 15, 2024
Model PFQ97HSPVODS
Replaced faulty drain pump. Put unit into test mode and verified operations. Unit is now draining properly. Ready to use again.
“Paul went out of his way to service my machine which I must say works perfectly now. He was considerate enough to explain everything, asked my permission to whatever needed to be done $ was very respectful towards my house & belongings. I am very grateful.”
Madree M.
Model 41/79468895
Possible clog caused by garbage disposal full of food and or food in drain line that is now flushed out - tested fill and drain 4 times unit had f11 drain issue but is now draining good
“Great service! Timely, knowledgeable, and fair price!”
April B.
Model FFCD2413US6B
Returned and installed the pump, the sump and lower volute. Cycled and tested, checked for leaks the unit is working as it should.
“Super nice and smart tech”
Barb R.
Model ELTG7600AT
Shakes really bad when it runs. Has been shaking from the start. I noticed that with my level its tipping to the right. (See photo). I used my air wedges to adjust feet so that its level now. Upon running it with towels, it violently shakes. Play between inner and outer tubs. Appears rear bearing has started detaching, most likely because washer was not level and feet were screwed in at an angle and only part way on floor since they got it. Door boot is twisted. 87646934 is the file number. Got feet level, had to take off a couple feet. Used shims underneath. Floor is concrete and runs at weird angles and levels. Took shipping bolts off back. Ran it and now it shakes much less.
“Nate was great. Worked until it was fixed, even though it turned out more complicated than originally thought. He was also very prompt.”
Elyssa Y.
Model WM2101HW
Customer stated washer is loud in spin cycle, also check water lines to washer. Started a load and tested operations. Found tub bearings starting to fail. Water lines are currently leak free. Recommend replacing 15 year old washer as bearing replacement is not cost effective. Customer to replace washer and hoses in near future.
“The price seemed reasonable for the repair completed. Appreciated the honest opinion of replacing the washer instead of repairing since the repair price would have been at least the amount of a new unit.”
Bruce O.
Model DV361GWBEWR/A3
Taking a long time to dry, and been smelling gas. Found the vent plugged up. Did a vent cleaning, and now its running hotter, and venting at 22 mph.
“Nate was punctual, knowledgeable, professional and friendly. Great communication - was happy to walk me through his process and answer all questions. Highly recommended.”
Robert K.
Model FPHD2491KF0
Unit dead. Found two bad door switches and a bad connection at one of the switches. Replaced switches and put on new connections. Has power now and runs great.
“Nate did a thorough job to find the root of our problem with the dishwasher. He identified the faulty component, installed the replacement from his truck and had my unit up and running again in no time. He did a great job and I would be delighted calling on you guys again as a result. and I would be delighted calling on you guys again as a result”
Adam S.
Model WF45A6400AV
Stops mid cycle and pauses. Best educated guess is that one or both boards are failing. I would start with main PCB. After doing a couple rinse and spins, now it goes all the way through the cycle. I was able to do 3 rinse and spins. I recommended cutting back on detergent. They fill all the way to max. Quote/estimate for boards attached. I did diagnostics and it passed all tests. No error codes. Doesnt stop running when you pull on door during cycle.
“Timely, asked good questions, took the time to figure things out while remaining professional and calm. Good communicator.”
Mark And Mary L.
Model GRSS2652AF6
Light not woking. The middle and top lights are not working in the FF compartment. I removed both lights and theres no voltage to either one. The bottom one is working and is were the power comes in and goes to the other two. Theres a problem with the wiring in the wall. I called techline and talked to Robert and he putting it in for review and they will contact the customer within 5 business days. Case file number is 87651092.
