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Service History 194

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed August 22, 2024 to August 26, 2024

Samsung RangeAug 22, 2024St. Cloud, MNTechnician: Brandon

Model NE59J7850WS/AA

Returned with the part, removed the old motor and installed the new motor. Cycled and tested, made sure the unit got to temp, the oven is working as it should.

“Omega Force to the rescue! The repair service we experienced from Brandon was nothing less than exceptional! Three appliances were carefully and thoroughly checked and parts promptly ordered and replaced for one needing repair. Brandon answered questions and explained the inspection process as he worked and left no doubt as to his diagnostic and repair skill. Thank you Omega Force and Brandon for great communication, repair service and follow up! You are much appreciated!”

Carol And Jim J.
Frigidaire RangeAug 22, 2024Hamel, MNTechnician: Paul

Model FPGC3077RSJ

Customer stated right front and right back burners are slow to light, with right front being the worst. Also the stainless steel base is hard to clean, and not coming clean. Removed burner covers to all 5 burners and cleaned orifices and burner heads. Verified proper operations. Units light properly. Downloaded owners manual for proper care and cleaning supplies and instructions, then informed customer. Unit in good operating condition.

“Very Cooperative and skilled professional”

Sushil K.
Frigidaire RefrigeratorAug 23, 2024Brooklyn Center, MNTechnician: Nate

Model FFFU20F2VW

Not cooling. Found the evaporator fan encased in ice. Found out the door got left open, so the fan sucked in a bunch of moisture and it froze up. I steamed out the fan area and now its circulating air great.

“Well done. Thank you for your excellent service!”

Terry Or Jeanine M.
Samsung DishwasherAug 23, 2024Excelsior, MNTechnician: Kinnon

Model DW80J7550US/AA

Arrived on site kickplate ran heavy, normal and express wash for 40 minutes. Checked wash wall function incorrectly unable to duplicate couldve possibly been water deflection off of a pot or pan or plate. Also observe lots of sudsing (picture attached)that couldve contributed to leak is unable to duplicate leak adjusted front height, slightly all functions on dishwasher test.

Frigidaire RefrigeratorAug 23, 2024Brooklyn Park, MNTechnician: Adam

Model FFTR1835VWC

Verified bad compressor. Removed old compressor and filter. Instead new compressor and filter, once installed pressured to 200psi. Then vacuumed under 300 microns. Filled with proper refrigerant. Then plugged in. Tested unit and its working properly

Bosch RangeAug 23, 2024Roseville, MNTechnician: Hyrum

Model HII8056U/03

Complaint is of broken glass, arrived on site with new glass. Looked over glass and got customer approval that new glass is satisfactory. Removed oven and installed new cooktop. Job completed.

Speed Queen WasherAug 23, 2024Elk River, MNTechnician: Matt

Model AWNE9RSN116TW01

WON'T DRAIN - STANDING WATER. Customer advised the started a load of laundry and the lid lock just clicks and then they get an Er LI error code. Found the lid lock was broken. Installed new lid lock and tested. Washer drained and spun. Washer is now fixed.

“He was very professional and fixed our machine quickly!”

Jana M.
GE DryerAug 26, 2024Sartell, MNTechnician: Brandon

Model GTD42EASJWW

Customer states the unit is not heating. Disassembled and found the heater had a burnt wire on the heater assembly. Used part WE11X21156. Put the unit back together, cycled and tested the unit now heats as it should.

LG DishwasherAug 26, 2024Apple Valley, MNTechnician: Delton

Model and serial number tag removed cannot verify. Getting AE (leak) error. Found that there was some water in the drip pan. I also found that the dishwasher waterline to dishwasher had a connection had a slow leak but im unsure if that was getting into the drip pan to trigger error.Tightened waterline and no longer has slow drip. I ran dishwasher for 30 minutes and found no leaks into drip pan. I did find a lot of suds and i did not add any soap. Suggested to customer to use Finish dishwasher pods.Dishwasher is working good.

“Great job getting our dishwasher fixed”

Nam L.
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