We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Maple Grove, MN 55369
Phillip
Job Details: 08/17/2021
Water was leaking out the freezer. I found the drain tube was plugged up. I cleaned up the ice and cleared the drain. No other issues found.
We serviced a
LG WASHER FRONT LOA
Model WM3997HWA/01
Near Robbinsdale, MN 55422
Seth
Job Details: 08/17/2021
Not draining. Failed pump was replaced. I tested the washer. It is now fixed. Please call and collect customer had guests; used 1 4681EA2001T (DRAIN PUMP) from stock
We serviced a
GE WASHER TOP LOAD
Model GTW460ASJWW
Near Champlin, MN 55316
Seth
Job Details: 08/17/2021
"The washer intermittently stops before it spins. Upon arrival and inspection I found the unit had the third generation lid lock and needed the fourth generation installed. I installed the fourth generation of the latest version of the lid lock. I called the GE Techline and verify there were no more recalls or service bulletins. we checked and found error codes 27 - lid open when trying to fill, 26 - out of balance, 7 - pressure sensor, 14 - lid lock error. The new lid lock replacement kit should be the answer for these errors per GE Techline. I reassembled advise customer to use and touch base if they are further issues. ; pckd up 1 WH08X32697 (Fourth generation lid lock replacement kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVS02
Near Burnsville, MN 55337
Delton
Job Details: 08/17/2021
Found that water line in door is frozen. I disconnected water line from underneath door and water dispenses good so the insulation in door must of broke down causing waterline in door to freeze up. Not sure if this is covered either way door is NLA (w10272031) and Im sure expensive.; saved tckt
We serviced a
GE DISHWASHER
Model CDWT280V05SS
Near Minneapolis, MN 55431
Delton
Job Details: 08/17/2021
"Filled and drained and tested dishwasher 6-7 times and every time dishwasher filled full and is washing dishes. I did find that the over fill valve did have grease build up (see picture) i cleaned it out, tested and dishwasher drains and washes. As Im here dishwasher is working good. Customer says same problem as before to where dishwasher will not fill 1-2 times out of 10 and that load wont clean dishes and sounds funny with no water.Not sure what to do if problem continues."
We serviced a
AMANA DISHWASHER
Model ADW662EAC
Near Eden Prairie, MN 55347
Delton
Job Details: 08/17/2021
"Replaced water valve, tested and no leaks. Dishwasher is working good."
We serviced a
KITCHENAID WALL OVEN- ELECT
Model KEBS277DBL6
Near Minneapolis, MN 55439
Delton
Job Details: 08/17/2021
"Reinstalled part from being rebuilt, tested both ovens to 350 degrees and it preheated and is working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF34H9950S4/AA
Near Minneapolis, MN 55410
Delton
Job Details: 08/17/2021
"This is the huge 4 door samsung fridge. Has the standard ice maker frost issue but also ice dispenser also doesnt work. Customer would need estimate of ice maker kit as well as the ice chute assembly (da97-14505a).2 hour block if customer approves.; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSVA
Near Minneapolis, MN 55417
Delton
Job Details: 08/17/2021
"Replaced damper, tested and refrigerator is cooling and working good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Minneapolis, MN 55417
Delton
Job Details: 08/17/2021
"Found leaking from bottom door seal due to bottom spray arm has split and water is not spraying correctly. Needs bottom spray arm. Replaced door seal, bottom seal, splash shields. Ordering spray arm and rescheduling. ; used 1 154701001 (SPLASH SHIELD KITS), 1 809006501 (THE INFAMOUS BOTTOM WIPER), and 1 154827601 (TUB GASKET) from stock, ordrd 1 5304506660 (Bottom spray arm)"
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV328AEW/XAA
Near Albertville, MN 55301
Matt
Job Details: 08/17/2021
"Customer complaint is, TUMBLING BUT NOT HEATING. Inspected and tested. Found the heating element has failed. Also the belt is cracked and the idler pulley is the bushing style. Quoted customer to install new heating element, idler pulley and belt. Customer approved repairs. Installed new heating element, idler pulley and belt. Tested dryer and its heating great. Dryer is now fixed. ; used 1 DC97-14486AG (HEATER ASSEMBLY), 1 WP40111201 (BELT), and 1 DE634A (PULLEY) from stock"
We serviced a
WHIRLPOOL DRYER- GAS
Model WGD94HEXW3
Near Maple Grove, MN 55311
Phillip
Job Details: 08/17/2021
The dryer does not heat. I found the duct thermal fuse was open. I replaced the fuse. The air flow is poor. I advised the customer to not use the dryer until the duct is cleaned. I told her it would not be covered if it goes out again. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER FRONT LOA
Model MVWX655DW0
Near Osseo, MN 55311
Phil
Job Details: 08/17/2021
The machine will not spin and they can spin the impeller by hand. The transmission is shot on this and needs to be replaced. (by FW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Maple Grove, MN 55369
Phil
Job Details: 08/17/2021
The fridge is not cooling properly. The ice cream is starting to melt. The compressor is warm and running. Evap is not iced up. (by FW)
We serviced a
KENMORE MICROWAVE
Model 721.8503301
Near Eden Prairie, MN 55347
Phil
Job Details: 08/16/2021
"The microwave will not start, just clicks. The interior light also gets stuck on. If they unplug it and plug it back in, the light will go out, as soon as the light comes back on, they cannot get it to go off. Ordered main board. (by FW)"
We serviced a
FRIGIDAIRE RANGE- ELECTRIC
Model FEFL67HCJ
Near Osseo, MN 55369
Phil
Job Details: 08/16/2021
The RR burner and the bake element do not get hot. Ordered elements and switch. (by FW)
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LSQ9200LQ0
Near Hanover, MN 55341
Matt
Job Details: 08/16/2021
"Customer complaint is, NEEDS PART INSTALLED . Installed new lid switch and tested. ."
We serviced a
FRIGIDAIRE COOKTOP- GAS
Model ????
Near Becker, MN 55308
Phil
Job Details: 08/16/2021
The cooktop glass is shattered and the unit is not useable. All the wires inside the unit are exposed. Glass is not covered. (by FW)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET1CHMXKQ02
Near Osseo, MN 55311
Phil
Job Details: 08/16/2021
"The customer said the unit is not cooling right and it is not making any ice. They did not have any temps but said it felt warm. The icemaker is also stuck in an weird position. We stock the icemaker. Check out the cooling issue first. (by FW)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Chanhassen, MN 55317
Phil
Job Details: 08/16/2021
The dishwasher will not drain. The customer put in a new garbage disposal and did not pop out the plug for the dishwasher. Removed the plug and it should be good to go now. (by FW)
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EIFLW50LIW1
Near Maple Grove, MN 55311
Phil
Job Details: 08/16/2021
The washer is not draining at all and the door is stuck shut. Ordered a new drain pump. (by FW)
We serviced a
GE WASHER TOP LOAD
Model GTW680BSJ4WS
Near Medina, MN 55340
Phil
Job Details: 08/16/2021
The washer is filling to the top on every cycle and eventually says H20 Supply. Its almost like the board is not reading the pressure hose. We drained it all the way and unplugged the machine and plugged it back in and it did the same thing. (by FW)
We serviced a
KENMORE RANGE- ELECTRIC
Model 790.9405331
Near Minneapolis, MN 55435
Phil
Job Details: 08/16/2021
"8/16/21 14:04: PW rspndd 8/16 MON, None of the burners work and the oven does not work. The clock works and the light in the oven works. The unit has to be missing L2. It either needs a new cord and block or it needs an electrician. Ordered a block. (by FW)"
We serviced a
GE REFRIGERATOR
Model CFE28TSHGSS
Near Albertville, MN 55301
Phil
Job Details: 08/16/2021
The fridge was at 42 degrees when we were looking at it. She said the tems have been as high as 53 degrees. We did not see any ice on the fresh food section evap cover. Freezer temps have been good. (by FW)
We serviced a
ADMIRAL DRYER- GAS
Model AGD4475TQ2
Near Hanover, MN 55341
Matt
Job Details: 08/16/2021
"Customer complaint is, INTERMITTANT IGNITION AND HEAT NOW ITS QUIT. NOT HEATING, TUNE UP WANTED. Inspected and found the timer has failed. Quoted customer to install a new timer and to install new timer and rebuild kit. Customer is going to do some price shopping and see if they just want to replace it. They will let us know if they want us to order the timer. Part number WPW10185971."
We serviced a
KENMORE DISHWASHER
Model 665.13273K116
Near Rogers, MN 55374
Matt
Job Details: 08/16/2021
"Customer complaint is, LOUD GRINDGING NOISE DURING CYCLE & NOT CLEANING. Inspected and tested. Found the circulation pump has failed. Also the upper and lower spray arms are full of food and trash. Needs a new pump and both spray arms. Parts on order. ; ordrd 1 WPW10510667 (Circulation pump) and 1 WPW10376691 (Lower spray arm) and 1 WPW10376693 (Upper spray arm)"
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF328AAW/XAA 02
Near Saint Michael, MN 55376
Matt
Job Details: 08/16/2021
"Customer complaint is, GOES INTO THE SPIN CYCLE, NOT SPINNING AND ITS MAKING UNUSAL NOISE. Inspected and tested. Found the drain pump has failed. Quoted customer to install new pump. Customer approved repairs. Installed new drain pump and tested. Washer is now fixed. ; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
AMANA REFRIGERATOR
Model ARB2557CW
Near Otsego, MN 55330
Matt
Job Details: 08/16/2021
"Customer complaint is, RATTLING NOISE. Inspected and found the ice maker gears are stripped and making a constant grinding noise. Installed new ice maker and tested. Ice maker cycled and filled with water. Refrigerator is now fixed. The bottom shelf end cap in the FF compartment is broken. This is not covered by WHE. Quoted customer to install new end caps. Customer approved repairs. Part on order. ; used 1 W10884390 (ICEMAKER) from stock, ordrd 1 W10874836 (Drawer end caps)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS02
Near St. Louis Park, MN 55426
Phillip
Job Details: 08/16/2021
Complaint was water leaking from the bottom and ice building up in the bottom of the freezer and the icemaker has issues. I found the defrost drain was plugged up not allowing water to drain down to the bottom and the icemaker wasnt bad. I replaced the icemaker and cleared up all the ice and clear the drain. Ths customer isnt going to use the ice maker he just wanted it to work if they sell the house. ; used 1 WPW10190965 (ICEMAKER) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWB835DW4
Near Elk River, MN 55330
Matt
Job Details: 08/16/2021
"Customer complaint is, Unit not draining - error code DRN. Inspected and tested. Found the drain pump has failed. Also the water inlet valve is not letting any hot water in. Needs a new drain pump and valve. Drain pump is not in stock. I ordered the valve. Part number W10876600. ; ordrd 1 W11165546 (Valve), states that autho needed"
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Minnetonka, MN 55343
Phillip
Job Details: 08/16/2021
I replaced the dispenser assembly and the freezer drawer. Everything worked good.
We serviced a
KENMORE WASHER FRONT LOA
Model 11045081400
Near Plymouth, MN 55446
Seth
Job Details: 08/16/2021
"Spider broke, spin drum is loose, plastic is everywhere. Please call into Autho.; saved tckt"
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM01
Near Big Lake, MN 55309
Matt
Job Details: 08/16/2021
"Customer complaint is, ICE MAKER WENT OUT AGAIN. Inspected and tested. Found the ice maker has failed. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed. ; used 1 W10882923 (ICEMAKER) from stock"
We serviced a
BOSCH WASHER FRONT LOA
Model WFMC3301UC/03
Near Big Lake, MN 55309
Matt
Job Details: 08/16/2021
"Customer complaint is, TIMER ISN'T COUNTING DOWN LIKE IT SHOULD. Inspected and tested. Found the drum has a lot of play in it and shakes quite a bit when its spinning not allowing it to go into a high spin with a load in it. Bearing is failing.."
We serviced a
GE WASHER FRONT LOA
Model WPRE6150K2WT
Near Eagan, MN 55122
Delton
Job Details: 08/16/2021
"Customer says it leaks every load. I found that the pressure hose and chamber were clogged with gunk build up causing pressure switch to be off and washer not knowing what water level to stop at and over fill and leak. Cleaned out hose and chamber, tested with load of towels. Washer fills, agitates, drains and spins. Washer is workin good.If problem continues, need to order pressure switch (wh12x10412) and pressure hose (wh41x365)"
We serviced a
LG WASHER FRONT LOA
Model WM3570HWA
Near Burnsville, MN 55306
Delton
Job Details: 08/16/2021
"Door strike broke inside door lock. Door lock plastic is broken. Customer approved estimate to replace both. Replaced parts, tested and washer door now locks and is working good."
We serviced a
GE REFRIGERATOR
Model GTH22SHSARSS
Near Burnsville, MN 55337
Delton
Job Details: 08/16/2021
"Noise not not happening as Im here but customer has video. It appears to be from evaporator fan motor area either hittiing edge or fan motor itself is bad since it is intermittent. I used another part number for fan motor last time which is not the exact part that goes in this fridge but it worked. This time i want to order part for this model along with fan blade in case its warped in any way causing vibration noise.Evaporator fan motor part is not in stock. NEED part# WR60X10228 & fan blade part# wr60n0228.; saved tckt , states that autho needed"
We serviced a
GE DISHWASHER
Model GSD2200G02BB
Near Minneapolis, MN 55431
Delton
Job Details: 08/16/2021
Found that dishwasher over suds and leaked. Checked and found that customer mistakenly used laundry pods in dishwasher. I cleaned out inside dishwasher of suds. DIshwasher is working and no leaks.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSVA
Near Minneapolis, MN 55417
Delton
Job Details: 08/16/2021
Freezer side working but fridge side is cool but not cold. Flashing H1 error which means it is over 50 degrees. Found that air damper is bad and not opening to allow air flow. Customer approved estimate. Or ding part and rescheduling.; ordrd 1 242303001 (Damper assembly)
We serviced a
AMANA WASHER TOP LOAD
Model NTW4705EW0
Near Eagan, MN 55123
Delton
Job Details: 08/16/2021
"Washer sensing light was blinking as i got here and washer did not change cycles. I canceled cycle and ran quick cycle with clothes and washer, fills, agitates, drains and spins. I am guessing maybe unbalanced load and washer stopped and wouldnt change cycles until current cycle was canceled. I showed customer how to cancel cycle and start over if problem happens again.Washer is working good as Im here."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Eagan, MN 55123
Delton
Job Details: 08/16/2021
"Wrong part ordered, thought it came as an assembly. Ordering pub touch pad and rescheduling.; ordrd 1 5304517587 (PCb touch pad)"
We serviced a
MAYTAG WASHER FRONT LOA
Model LAT8426AAE
Near Eagan, MN 55123
Delton
Job Details: 08/16/2021
Water injector plastic broke and hanging over tub so when it fills it leaked onto floor. Ordering new part and rescheduling.; ordrd 1 WP22001304 (Water injector assembly)
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV45H7000GW/A2
Near Minneapolis, MN 55419
Nate
Job Details: 08/16/2021
"Squealing. Found a completely broken idler pully. Replaced it, runs and heats great now.; used 1 DE634A (PULLEY) from stock"
We serviced a
FISHER PAYKEL WASHER TOP LOAD
Model GWL15
Near Minneapolis, MN 55407
Nate
Job Details: 08/16/2021
"One time when customer used it, it stopped and wouldnt continue. But if she stopped it and selected other options like drain and spin, it did. I put in test mode and only error was a drain error. But in test mode I put it on drain and it drained perfect. I dont see any physical signs of malfunction. Ran it on a normal wash and washed great, but then when it came time to recirculate water, it couldnt. Tried draining out the water, and just hummed. The Diverter is failing. Ordered a new one. Tried to also order a new drain pump in case the pump is also failing. 420325P; ordrd 1 426862P (Diverter valve)"
We serviced a
GE DRYER- GAS
Model GFD45GSSM0WW
Near Edina, MN 55435
Phillip
Job Details: 08/16/2021
The customer complaint is that they need to run the dryer 2-3 times to get the clothes to completely dry. I started the dryer on a high heat time dry and recited the temps. The dryer would heat to a high temp but every time it cycled back on it would only heat for a few seconds. The longer it ran the less it cycled the heat. I used my air flow meter and it said the air flow is poor. I pulled the washer out then disconnected the dryer vent. I took the air flow test again and this time is was good air flow. I hooked the dryer back up and pushed the washer back in. The dryer is on the second flow so I was unable to get the air speed from outside. The issue is the dryer duct is restricted and needs to be cleaned.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/02
Near Chanhassen, MN 55317
Phillip
Job Details: 08/16/2021
The leak error code 15 was on the display and the drain pump runs. I saw water leaking from the water valve. Im ordering the water valve. ; ordrd 1 00628334 (Water valve)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEW1
Near Chanhassen, MN 55317
Phillip
Job Details: 08/16/2021
The complaint was it will not dispense water and frost in the freezer. I found the plug off on the cold water solenoid. I made sure the ice and water were tight. The dispenser does dispense ice and now water . The ice maker cycled and filled with water while I was there. I raised the door so it seals better. I also noticed a lot of moisture on the million. The humidity control was off. I turned the humidity control on so now the million heater runs to Dissipate the moisture.
We serviced a
LG RANGE- GAS
Model LRG3095ST/02
Near Chaska, MN 55318
Phillip
Job Details: 08/16/2021
The oven would not bake. After testing I found the bake ignitor was very weak. I replaced the ignitor and now its working good. ; used 1 5303935066 (FLAT IGNITER) from stock
We serviced a
GE DISHWASHER
Model GDT560PSD6SS
Near Waconia, MN 55387
Phillip
Job Details: 08/16/2021
The dishwasher would not fill but it would advance and turn on the wash motor. I found the float sensor had failed . I replaced the float sensor and now it fills and washes. ; used 1 WD21X10519 (FLOAT SWITCH) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWWS0
Near Waconia, MN 55387
Phillip
Job Details: 08/16/2021
"The complaint is the dishwasher does not wash well and completely dry the dishes and also louder than it use to be. After testing I found no issues with the dishwasher. There is calcium build up in the detergent cup and kind of all over. The sump area and filter are completely clean. There water is very hard, the water measured over 25 grains a gallon. They are not using a rinse aid. I advised them to start using one. I also advised them to check the water softener operation and to clean the dishwasher with a dishwasher cleaner. I put the dishwasher in diagnostics. I went through all the modes and they heater came on."
We serviced a
LG RANGE- GAS
Model LRG3083ST/00
Near Minneapolis, MN 55408
Nate
Job Details: 08/16/2021
"Not heating. Found a broken ignitor. Replaced, heats great now.; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
GE REFRIGERATOR
Model A3316ABSARWW
Near Minneapolis, MN 55408
Nate
Job Details: 08/16/2021
"Making a loud noise. Found a bad evaporator fan motor. Also found a sealed system issue. Set to coldest setting, after 20 minutes no frost on evaporator. Only first couple inches. All fans running and compressor running and hot. I believe the evaporator begins running really loud after its run too long trying to cool unit down, but is unable to."
We serviced a
DANBY DISHWASHER
Model DDW1809W-1
Near Minneapolis, MN 55406
Nate
Job Details: 08/16/2021
"Not running. Dishwasher smelled like burnt electrical. Found a loose wire coming to the heating element. Replaced the bad wire that was charred, with a new terminal, ran it through a cycle, runs great."
We serviced a
TAPPAN RANGE- GAS
Model 30-4989-00-03
Near Minneapolis, MN 55408
Nate
Job Details: 08/16/2021
"It shuts off after preheating part way. Clock stays on display but temp, everything else shuts off on display. Needs new board. Its NLA. 5303269513Dana can you please see if you can track one down? Thanks ; O-emld tckt , states that autho needed"
We serviced a
LG RANGE- GAS
Model MISSING
Near Minneapolis, MN 55412
Nate
Job Details: 08/16/2021
"Coupler broken. Replaced coupler, works great now. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
SAMSUNG WASHER FRONT LOA
Model WV60M9900AV/A5
Near Wayzata, MN 55391
Seth
Job Details: 08/16/2021
I replaced the failed hose assy hose and cleared a blockage in the circulation hose and sprayer head. I tested a complete quick wash cycle. The washer is no longer leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25IHBL02
Near Minneapolis, MN 55424
Seth
Job Details: 08/16/2021
Not cooling. Sealed system failure was found. Hard start was previously installed and the floor was buckled and ruined from a long established leak. Customer will replace the fridge.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Minneapolis, MN 55447
Seth
Job Details: 08/16/2021
Not making ice and leaks. Ice room temps were 25deg after 10 minutes. Freezer temps were 10deg above what I expected. Water dispenser works. Unit was purchased from A1 along with a matching dishwasher. Sealed system is failing. The ice room fan was strong and worked perfectly. I recommended they have an EPA certified company come and fix their refrigeration issue.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Plymouth, MN 55446
Seth
Job Details: 08/16/2021
Customer complains the dishwasher is not washing dishes well. Upon arrival and inspection I found water tested extremely hard. There was evidence of buildup and depositing of hard minerals in the unit. I ran into test mode to ensure the heater and major functions work. hard water seems to be the only issue found on site. Advise customer to use a citric acid base cleaner and get the softener fixed ASAP.
We serviced a
GE DRYER- GAS
Model DCVH515GF1WW
Near Osseo, MN 55311
Seth
Job Details: 08/16/2021
Customer complains and dryer does not heat. Upon arrival and inspection I found dryer dead heat but dryer vent was over 50% blocked. I had about 13 miles an hour outside and 24 miles an hour inside. I pulled unit out and watched heat cycles and found the secondary coil would not open consistently. I replaced the gas coil valves and tested the dryer. The dryer cycled perfectly with vent unhooked. I will call landlord and have vent cleaned ASAP and advise the tenant to not use the unit until vents cleaned; used 1 5303931775 (COIL KIT) from stock
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW72HEDW0
Near Maple Grove, MN 55311
Seth
Job Details: 08/16/2021
"Part quality was poor, looked like a blem, or 2nd, poor moving and deteriorating condition. Customer rejected the part, I concur with his decision. Please try again to find the part ; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model ffbd2411ns5a
Near Eden Prairie, MN 55347
Phil
Job Details: 08/13/2021
"The lid on the dispenser is broken, ordered a new one. (by FW)"
We serviced a
ELECTROLUX DRYER- ELECTRIC
Model EIMED55IIW2
Near Otsego, MN 55330
Matt
Job Details: 08/13/2021
"Customer complaint is, NOT STARING AGAIN. Inspected and found the control panel flashes and then turns off. Needs a new control panel. Part is not in stock. Part number 809160404. ; saved tckt , states that autho needed"
We serviced a
KENMORE WASHER FRONT LOA
Model 110.477888
Near Big Lake, MN 55309
Matt
Job Details: 08/13/2021
"Customer complaint is, SHUTS OFF AFTER IT BEGINS AND GASKET AROUND DOOR LEAKING & E OR F 21 ERRORCODE. I knocked and rang the doorbell many times and nobody came to the door. I did see a kid in there but nobody came to the door. I called and left multiple messages and told them to reschedule with the office. I was there waiting for over 20 minutes."
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Dayton, MN 55327
Matt
Job Details: 08/13/2021
"Customer complaint is, AT WASH CYCLE USES OVERFLOW- AND RUNS THAT CYCLE 3 TIMES. Inspected and found the air gap on the counter top overflows every time it drains. Removed hose from garbage disposal and found it was plugged. Quoted customer to clean out hose. Customer approved work. Cleaned out hose and tested. Dishwasher is draining great. Dishwasher is now fixed."
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Champlin, MN 55316
Matt
Job Details: 08/13/2021
"Customer complaint is, WON'T ALWAYS TURN ON AND NOT HEATING DRY AND NOT CLEANING, WATER COMING OUT ON TOP OF COUNTER SPOUT. Inspected dishwasher and found the UI is unresponsive. The light on the board is on steady, which means a communication problem. I quoted customer $261. to replace the main board , but also would order the UI board if they wanted to do the repairs. Theyve been having other issues to, so I wouldnt be surprised if there is other issues to. I let the customer know that if I replace the board, and theres other issues it would cost more to repair it. Customer is going to look into replacing it and will let us know if they want us to order the parts. Part numbers are WD21X23462 and WD21X24901."
We serviced a
GE REFRIGERATOR
Model PSS26SGPASS
Near Maple Grove, MN 55311
Seth
Job Details: 08/13/2021
Customer complains that when they dispense water and they get none and get a leak into the basement. Upon arrival an inspection I found a failed waterline was found sadly this issue was not covered with the right and Hennepin warranty no repair possible. Customer paid for a 5/16 union and I did repair on site please spell labor to WHE.; ordrd 1 Spru516 (' Union)
We serviced a
GE RANGE- GAS
Model JGBP35WEW1WW
Near Minneapolis, MN 55442
Seth
Job Details: 08/13/2021
Not igniting failed spark module part is on order; schdld next appmnt for 8/23 MON !
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW8500DC5
Near Minneapolis, MN 55447
Seth
Job Details: 08/13/2021
Making a bad Norse during agitation. I found coins in the wash plate I tested both agitate and spin. The washer is now fixed
We serviced a
GE REFRIGERATOR
Model GNE26GSDDSS
Near Minneapolis, MN 55410
Seth
Job Details: 08/13/2021
"Freezing food in the fridge. Upon arrival and inspection I found the ff section was 5 dig F. The ff fan was installed backwards. Essentially turning the fridge into a freezer. The fan was the old version I replaced it, and cleared the defrost drain. The fridge is now fixed. Please call the customer mid next week to check that the fridge is working as designed, before closing this ticket please. ; used 1 WR60X29099 (DC FRESH FOOD FAN) from stock"
We serviced a
LG STACKED WASHER
Model WM3488HW
Near Minneapolis, MN 55416
Seth
Job Details: 08/13/2021
Not draining. Failed drain pump. Parts on order.; ordrd 1 EAU62263306 (Pump)
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EFL5617STT0
Near Minneapolis, MN 55416
Seth
Job Details: 08/13/2021
Not spinning or draining. The rear main bearing has failed. Unit has 1/4 to 1/8 in slop in the bearing. Please call into authorizations. Environment is tight not possible to repair on site.; saved tckt
We serviced a
SAMSUNG WASHER TOP LOAD
Model WA52M7750AV/A4
Near Minneapolis, MN 55412
Seth
Job Details: 08/13/2021
"Display not showing. Failed control assy. Dana please search for the needed part, I could not scout either one. DC92-02005A -"
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Osseo, MN 55369
Seth
Job Details: 08/13/2021
Leaking this refrigerator has a manufactures defect that is not over with the home smart warranty.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC400XW0
Near Osseo, MN 55311
Phillip
Job Details: 08/13/2021
I replaced the main board. I ran a calibration and a test cycle. The washer agitates and spins. Its working good now.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB520RHS0
Near Osseo, MN 55311
Phillip
Job Details: 08/13/2021
I replaced all 5 parts. I found issues with everything. I ran the dishwasher and now theres no leaks from the wash motor and nothing out the front when its washing the upper rack. The door opens and does not drop to low. Its working good now no other problems found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY011
Near Maple Grove, MN 55369
Phillip
Job Details: 08/13/2021
The customer had put tape over the switch and it has been working great since. I found that the top of the door was sagging down just enough where it was not making contact with the light switch. I loosened the four-door screws and raise the door. And I put a wedge under the light housing so now the door makes perfect contact with a switch. Its working good.; states that autho needed
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Plymouth, MN 55442
Phillip
Job Details: 08/13/2021
I replace the main control board and the upper rack adjusters. The heater and motor wires going to the board restarting too short and overheat. I replaced the connectors for those four wires going to the main board. I also found a broken wire from the main board to the water valve a repair that wire. The dishwasher fills and washes everythings working good now. I did not replace the water valve.
We serviced a
GE DISHWASHER
Model GDF510PGM0WW
Near Minnetonka, MN 55345
Phillip
Job Details: 08/13/2021
The dishwasher filled with water but was not able to drain the water. I found a chip from a bowl stuck in the drain pump. I removed the chip. I put the pump back together and reinstalled it. Its all working good now.
We serviced a
WHIRLPOOL RANGE- ELECTRIC
Model RF310PXDW0
Near Chanhassen, MN 55317
Phillip
Job Details: 08/13/2021
The door opens but the handle is broken . The right burner switch screws are missing so the switch is just loose. I replaced the screws so now the burner works. Im ordering the door handle. ; ordrd 1 WP3188695 (Door handle)
We serviced a
GE DISHWASHER
Model GDF630PGM0WW
Near Chanhassen, MN 55317
Phillip
Job Details: 08/13/2021
The wash motor was getting power but it would not run. There was food or something locking up the motor. I was able to get working. No more issues found.
We serviced a
GE DISHWASHER
Model GSD500X.66AW
Near Eden Prairie, MN 55347
Phillip
Job Details: 08/13/2021
The landlord let me in because the tenants were not home. I started and ran the dishwasher. The dishwasher fills up correctly and pumps good. I did find some debris down in the filter area. I clean the debris and advised the customer to run a dishwasher cleaner. said if it still does not clean well to switch soaps and use more of it. The water was a little hard.
We serviced a
ELECTROLUX WASHER FRONT LOA
Model EWFLS65IIW0
Near Eden Prairie, MN 55347
Nate
Job Details: 08/13/2021
"Bottom drawer on pedastal doesnt stay shut. Adjusted it by removing springs on back, doesnt pop open now. Other option was to replace latch which would have been 230.Detergent drawer latch is broken. Ordered new one. ; ordrd 1 137440406 (Detergent drawer)"
We serviced a
LG DRYER- GAS
Model DLGY1202V
Near Eden Prairie, MN 55347
Nate
Job Details: 08/13/2021
Dryer not heating. Found a bad ignitor. The new one I was installing broke. Didnt have any more on me. Ordered a new one to install. Coming back. Customer wants sooner than Wednesday though. ; ordrd 1 DC035 (Ignitor)
We serviced a
FRIGIDAIRE RANGE- ELECTRIC
Model PLEFMZ99ECF
Near Savage, MN 55378
Nate
Job Details: 08/13/2021
Inner element doesnt always work on front right burner and displays are goofy. Ordered new user interface boards.; ordrd 1 316445603KIT (Board user interface)
We serviced a
KITCHENAID WASHER TOP LOAD
Model KAWE450VAL0
Near Minneapolis, MN 55406
Nate
Job Details: 08/13/2021
"water has been leaking from the bottom of the tub. Found a bad tub seal. Water has also been spraying out onto the floor, which I fixed by adjusting the drain hose. Coming back next Thursday to install the new seal.; ordrd 1 W10814296 (Seal)"
We serviced a
AMANA DRYER- ELECTRIC
Model NED4700YQ1
Near Minneapolis, MN 55417
Nate
Job Details: 08/13/2021
"Not heating. Found a bad timer. Replaced, heats great now. Also vacuumed and cleaned out a lot of debris from the dryer."
We serviced a
GE REFRIGERATOR
Model CWS21SSEAFSS
Near Minneapolis, MN 55419
Nate
Job Details: 08/13/2021
"66 in FF, 3 in freezer. Air damper was closed. After I physically opened it, it responded by opening and closing when the door switches were pressed and released. Spoke with GE, they said with the temps being -17 consistently, and all fans running, that it would be a failing air damper assembly. Ordered one, coming back to install. Check frost and temps when I come back.; ordrd 1 WR17X12456 (Air damper assembly)"
We serviced a
GE MICROWAVE
Model JVM3160DF3WW
Near Minneapolis, MN 55416
Nate
Job Details: 08/13/2021
It is still tripping the breaker. Saw that both the latch board and latch are in bad shape and need to be replaced. Ordered both parts and Im coming back on Tuesday to install.; ordrd 1 WB10X32782 (Latch) and 1 WB06X10610 (Latch board)
We serviced a
FRIGIDAIRE DRYER- ELECTRIC
Model ffre412gsw2
Near Brooklyn Park, MN 55443
Phil
Job Details: 08/13/2021
The dryer is taking a long time to dry. The unit does have heat. The vent is up on the roof so they cannot check it. I advised them there is a 90% chance that the vent is the issue and not the dryer. The wanted us to come and check the dryer out anyways. The house and the dryer are a year old. (by FW)
We serviced a
GE REFRIGERATOR
Model GSH25JSCBSS
Near Maple Grove, MN 55311
Phillip
Job Details: 08/13/2021
I found water leaking from the freezer bottom and the water dispenser will not dispense water. The waterline in the door is frozen and the drain grommet had slipped up and it was restricting water from draining into the pan. I cleared the ice in the door and cleared the ice around the drain pan and fixed the grommet. The dispenser flap does not seal properly so warm air is leaking in. I gave the customer a quote for the dispenser flap repair and the dispenser tube heater. Quoted for parts and labor. I added the quote along with part numbers to photos.
We serviced a
LG RANGE- ELECTRIC
Model LDE3037ST/00
Near Osseo, MN 55311
Phillip
Job Details: 08/13/2021
No one is home and the inside garage door got locked. I called the customer and rescheduled for Monday the 23rd; schdld next appmnt for 8/23 MON !
We serviced a
SAMSUNG DRYER- ELECTRIC
Model DV45H7000EW/A2 02
Near Otsego, MN 55301
Matt
Job Details: 08/13/2021
"Customer complaint is, Ran for a little while and flashes Error HE. HE is a over heat error. Inspected and tested. Found the vent was plugged solid on the outside of the house. There was a metal screen across it. Removed metal screen and lent. Tested dryer and its working great. Dryer is now fixed."
We serviced a
LG REFRIGERATOR
Model LFX25976ST/00
Near Otsego, MN 55301
Phil
Job Details: 08/13/2021
The icemaker does not fill with water. The water dispenser works well. We put the icemaker in test mode and it cycled around but did not fill. Ordered an icemaker. (by FW)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323LS9
Near Victoria, MN 55386
Phil
Job Details: 08/13/2021
"We installed the new icemaker 2 days ago. The customer said it is not making enough ice. It has filled the bin already, she dumped it out and it has made another 40 cubes or so. She is going to count the cubes over the next 24 hours and see how many she gets. Please follow up with her on Monday. (by FW)"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LSQ9600LW1
Near Monticello, MN 55362
Matt
Job Details: 08/13/2021
"Customer complaint is, OVERFILLING, LEAKING FROM BOTTOM, CONTROLPNL LOOSE,SPIN SOUNDS STRANGE. Inspected and tested. Found the pressure sensor hose was plugged, causing it to not read the water level correctly. Cleaned out hose and filled washer 4 times to different levels and it stopped right were it should every time. Control panel right end cap tabs are broken. Needs a new end cap. I let the washer spin out 4 times and it sounds normal and clothes were spun out great every time. I did not find any leaks. Washer is working normal. Installed new end caps. Washer is now fixed."
We serviced a
GE DISHWASHER
Model GLD4600N00WW
Near Apple Valley, MN 55124
Phil
Job Details: 08/13/2021
The dishwasher leaked on the floor when it was not in use. The water was running out the door. The sink is not draining right and it appears water backed up from the sink into the dishwasher. They need a plumber. (by FW)
We serviced a
WHIRLPOOL DRYER- GAS
Model LGR5636JQ0
Near Eden Prairie, MN 55347
Phil
Job Details: 08/13/2021
The dryer will not start. The door switch is not clicking for the customer. I would start there. Part number is WP3406107 (by FW)
We serviced a
MAYTAG DISHWASHER
Model MDB3700AWX
Near Monticello, MN 55362
Matt
Job Details: 08/13/2021
"Customer complaint is, LEAKING WATER WITH THE LOWER LEFT BOTTOM SIDE CRUSTY/RUSTY- TRICKLES DOWN OFF PANELS. Inspected and tested. Found the bottom right corner of the tub is bent or warped, and its leaking sometimes. Also the screws that hold the toe kick panel on had been put in to far at some point and put a hole into the tub ,causing it to leak slowly. The tub is not replaceable. Call in for authorization."
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model LA5558XTW2
Near Minneapolis, MN 55409
Phil
Job Details: 08/13/2021
The supply hoses on the washer are leaking. Ordered new ones. (by FW)