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Service History 19

Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.

Repairs completed April 6, 2022 to April 8, 2022

GE RangeElectricApr 6, 2022Maple Grove, MNTechnician: Matt

Model JB735SP1SS

Customer complaint is, big burner is too hot. oven temp adjustment cooking hotter then set temp. beep too low. Inspected and tested. Right front burner only works on high. Found the infinite switch has failed. Installed new switch and tested. Burner is working great. Tested oven and temperatures were cycling at 370F. Recalibrated oven -10. The timer sound is either off or on.

“We appreciated how thorough Matt was in answering our questions and making sure our electric range worked properly.”

Jane N.
Samsung WasherFront loadApr 6, 2022New Brighton, MNTechnician: Matt

Model WF218ANW/XAA

Customer complaint is, 5R or sr error code. Found a Sr error. The control board is failing.

“Matt did a great job. He called to see if it was okay to come a little early for scheduled appointment. He troubleshooted the issue and provided us with options. Perfect!”

Pat S.
Samsung DryerElectricApr 6, 2022Andover, MNTechnician: Matt

Model DV419AEU/XAA

Customer complaint is, NOT WORKING. Inspected and tested. Found the motor has failed. Also going to need a new idler pulley. Installed new motor and idler pulley. Tested dryer and its working great. Dryer is now fixed.

“Great professional service. Very through, respectful and kind. Would highly recommend to anyone.”

Joshua And Danielle F.
LG WasherFront loadApr 6, 2022Minneapolis, MNTechnician: Nate

Model WM2301HW

Spring came off outside of boot. Reseated it, on there nice and snug now.

“Nate was very prompt, polite and professional as he completed the necessary repair to our washing machine. We couldn't be happier with our experience.”

Paul G.
GE RangeGasApr 8, 2022St. Cloud, MNTechnician: Seth

Model P2S930YP1FS

I installed the new control board and tested the range it is now fixed. GE supplied part. The range would not connect to my n?vi I dont know what was up.

“Sorry. We were not done with our comments : We were very pleased with the service we received by Seth last week . He took the time to explain each step he was doing and what it entailed and why he was doing it . His belief and support of the GE line was very apparent. He was friendly and courteous. When we need work on on any other of our appliances we will definitely call Omega Force and will request Seth.”

Mary L.
Samsung RefrigeratorApr 8, 2022Chaska, MNTechnician: Adam

Model RF22KREDBSR/AA

Unit was unplugged on arrival put ice maker kit in. Let customer know it will take a while for the fridge to get back to regular temp.

Samsung RefrigeratorApr 8, 2022Eagan, MNTechnician: Delton

Model RFG296HDRS/XAA

Replaced part and added kit, tested and is draining and no longer leaking to bottom of fresh food. Refrigerator is working good.

“Was on time, very polite and cleaned up. Most importantly fixed the problem!”

Becky S.
Maytag DryerElectricApr 8, 2022St. Cloud, MNTechnician: Seth

Model LDE7500ACW

I installed a new belt and tested. The dryer is now fixed.

“Was great and informative.”

Brett H.
Frigidaire DishwasherApr 8, 2022Minneapolis, MNTechnician: Nate

Model FDB750RCC1

Water leaking. Put plumbers putty and reconnected water line, which fixed that leak. Replaced the drain line which had a big crack. Ran the dishwasher, no leaks now.

“Nate was very thorough and was able to diagnose and repair my dishwasher efficiently. Very kind and professional. I would recommend his services.”

Tina H.
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