We serviced a
LG REFRIGERATOR
Model LFXS26596S/01
Near Corcoran, MN 55340
Matt
Job Details: 02/01/2024
"Customer complaint is, FREEZER IS NOT GETTING COLD. Inspected and tested. FF compartment temperature is 54F and freezer is 45F. Compressor and fans are all running. I removed the evaporator cover and theres no frost on evaporator. The compressor has failed. This is not covered by WHE. Customer would like a quote on replacing compressor. ; saved tckt"
We serviced a
BOSCH DRYER STACKED++
Model WTW87NH1UC/02
Near Eden Prairie, MN 55347
Nate
Job Details: 02/01/2024
"Not heating much and giving E63 error. Called Bosch tech support and they helped me get it into test mode. After 10 minutes of running compressor in test mode, temp only went up 3 degrees, and then compressor shut off. Pressure in system. Tech support thought sealed system but after further analysis said we need to replace the power module first and make sure that isnt the issue, since power to compressor is cutting out. Part is 10025122. Also, tenant wants door moved to left side of dryer. Will need to redo wiring so that it runs to right side where latch will now be located. Cant find anyone who has board. Can someone see if they can locate this board and if so, order and schedule return visit, preferably later in day since units can not be entered prior to 9am?; saved tckt"
We serviced a
BOSCH MICROWAVE
Model HMB50152UC/01
Near Golden Valley, MN 55416
Phillip
Job Details: 02/01/2024
"The microwave sparks from the wave guide when it runs. I removed the cover and found the magnentron antenna was burnt and the wave guide is chard. I think a new mag will eventually fail because of the wave guide. The customer said the wave guide cover has been replaced 2 other times because they were burnt up. She had the old one I took a picture of. ; snapped 6 QuickPics, states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Eden Prairie, MN 55347
Nate
Job Details: 02/01/2024
"Customer said its not filling. Actually found that it fills, but doesnt circulate. Took off front panel to test voltage to motor. Found 120 volts, but plug had actually disconnected. Connected it nice and tight, and made sure its clipped in. Now it runs great. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Mound, MN 55364
Adam
Job Details: 02/01/2024
Customer complaint unit not cooling properly. Found in the freezer the back evaporator wall full of frost. Steamed frost got to the wearing was able to test getting 120 V to the heater out heater. It is bad will need new heater assembly ordered new part and rescheduled. ; ordrd 1 W11650661 (DEFROST HEATER AND LIMIT (CALROD))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Chanhassen, MN 55317
Adam
Job Details: 02/01/2024
Customers complaint is unit is making nice its not switching from crush to cube so its always giving them cube ice found that the solenoid that shift it is not engaging. It is getting power to it so it needs a new solenoid. Called and left voicemail with quote for new solenoid. Attached to invoice estimate to do repair all necessary. Photos needed. No parts have been ordered.; saved tckt
We serviced a
SPEED QUEEN DRYER
Model ADG3SRGS117TW01
Near Minneapolis, MN 55439
Phillip
Job Details: 02/01/2024
"The dryer intermittently will not heat. I get 120 at the main coil. If I tap on the coil the igniter glows and the dryer heats. I replaced the coils and it still acts up. If I tap on the valve it will work. Im now other whole gas valve assembly. The rear rollers are also squeaky. Im ordering the rollers. ; used 1 5303931775 (COIL KIT) from stock, ordrd 1 D517609 (Gas valve assembly) and 1 RB170002 (Roller kit)"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Maple Grove, MN 55369
Phillip
Job Details: 02/01/2024
The dryer will not start or do anything. I tested the fuses and door switch and ended up finding a bad timer knob. I used another knob for now and now it works. The knob is cracked. I will ship the knob out to the customer to install. I cleaned out the blower and found nothing else wrong with the dryer. The dryer is a little louder than normal but it works fine. Please bill for the total. ; ordrd 1 WE01X24552 (Timer knob)
We serviced a
BOSCH MICROWAVE
Model HMC80251UC/01
Near Chanhassen, MN 55317
Adam
Job Details: 02/01/2024
"customer complaint of microwave is dead, and will not start up we starting the breaker. its looking like the 20 amp fuse has blown usually from the door switches pulled unit out on oven dolly, disassembled unit tested switches from one bad door switch. Theres a service bulliton for the switches. They updated switches and holders recommending new switches and holders from Bosch. Customer approved installed part tested multiple times working properly reassembled tested again working great.
We serviced a
GE RANGE
Model JGB860SEJ6SS
Near Saint Michael, MN 55376
Matt
Job Details: 02/01/2024
"Customer complaint is, CENTERPOINT SAID THERE IS A GAS LEAK INSIDE THE UNIT. Inspected and tested found its leaking from the fitting just after the regulator. I tightened up fitting and retested. No more leaks. I started preheating oven and turned all the burners on and then tested again and still not leaking. Range is testing good."
We serviced a
LG DISHWASHER
Model LDF7774BD
Near St. Cloud, MN 56303
Brandon
Job Details: 02/01/2024
"Customer stated the unit was not draining all the water out all the time. Also was getting a code 0E from time to time. Customer had already bypassed the air gap. Ran unit for 10 minutes 3 times testing the drain. Found no issues, the pump seems loud, will compare the sound with the other unit when new pump arrives. At this time the customer will run the unit"
We serviced a
LG RANGE
Model LSGL6335F/00
Near Blaine, MN 55434
Phillip
Job Details: 02/01/2024
The led display was going out and not all the buttons were working. I installed the part that was sent. Its all working good now.
We serviced a
LG WASHER STACKED++
Model WKE100HVA
Near Eden Prairie, MN 55346
Nate
Job Details: 02/01/2024
"Washer leaked all over floor and down into garage. I filled the washer 5 times and let it agitate each time, and it never leaked a drop. I can see on the front that water has leaked down the front from the door. I cleaned a bunch of scum off of the bottom of the door glass. Possible that and hair allowed water to run out the whole cycle. No rips or tears in gasket, the bearing is good, and all water seems to have come from either front or left side behind it, or both. When I drain the water, it often times siphons back after draining out. Couldnt tell for sure if water is backing up but it sounds like it is, possibly all the way to the top of the drain and then siphons back out into washer. Possible it totally backed up and spilled over."
We serviced a
KENMORE DISHWASHER
Model 665.17012402
Near Sartell, MN 56377
Brandon
Job Details: 02/01/2024
"Returned with the part installed, checked for leaks, found no leaks ran unit for 5 minutes. Found no issues"
We serviced a
BEKO DISHWASHER
Model DUT36520X
Near Blaine, MN 55449
Phillip
Job Details: 02/01/2024
The dishwasher had the e01 flood error and was running the drain pump. I pulled the dishwasher out and found the water inlet tower was loose and water was pouring out the side. Pushed it back in and made sure the nut was tight. I reinstalled the dishwasher and its working good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Rogers, MN 55374
Matt
Job Details: 02/01/2024
"Customer complaint is, LEAKING WATER IS POURING OUT BASE OF DOOR - SEAL WAS REPLACED. HAS WATER DAMAGE ON THE FLOOR. Inspected and tested. Found the lower spray arm is cracked causing it to leak from the door. Customer is going to replace it himself."
We serviced a
GE DRYER
Model GTX42GASJ2WW
Near Maple Grove, MN 55369
Matt
Job Details: 02/01/2024
"Customer complaint is, RUNS BUT WILL NOT HEAT. Inspected and tested. Dryer is heating, but is getting extremely hot and I had to shut it off when it got to 270F. I disconnected the vent and heat is cycling between 190F and 110F on high heat. The problem is with the vent. The vent is the foil material and looks like its that the whole way to the outside and its 20 feet plus. I advised customer to have the vent replaced before using."
We serviced a
WHIRLPOOL DRYER
Model LGR8857EQ2
Near Maple Grove, MN 55311
Matt
Job Details: 02/01/2024
"Customer complaint is, GAS DRYER NOT HEATING. Inspected and tested. Found the thermal fuse was blown. I removed the bulkhead and its packed full of lint. Customer approved repairs. Installed new thermal fuse and cleaned out bulkhead and back of dryer. Tested and dryer is heating great and cycling between 190F and 105F with vent disconnected and airflow is 36mph on back of dryer. With vent connected the heat is cycling between 220F and 110F. Dryer is now fixed. I recommend customer have vent cleaned.
We serviced a
GE DRYER
Model GTD65GBSJ3WS
Near Eden Prairie, MN 55347
Nate
Job Details: 02/01/2024
Making a grinding sound. Found a metal object stuck between drum and front bearing. Removed object after taking front off. Now it runs nice and quiet.
We serviced a
KENMORE DRYER
Model 110.70722991
Near Eden Prairie, MN 55347
Nate
Job Details: 02/01/2024
"Not heating. Found bad gas coils. Replaced the coils, vacuumed out dryer, cleaned and oiled rollers. Cleaned out vent, and adjusted vent going outside since it wasnt totally lined up with exit outside the house. Now it vents nice and strong. Heating great.
We serviced a
BOSCH WASHER STACKED++
Model WAW285H1UC/26
Near Eden Prairie, MN 55347
Nate
Job Details: 02/01/2024
"Washer giving E18 error. They have run a drum clean cycle a few times and each time they get an E18 with lots of suds and water left at the end. 33% of the regular cycles they have some standing water at the end. Called Bosch tech support. When I ran a drum clean this morning, there were a large amount of suds. They said that there should be none after a drum clean was run last night. Customer says they use a half inch of detergent in cover of bottle per load, and loads arent dirty. They do a ton of laundry. Its HE detergent. Appears there is a build up of detergent residue causing over suds issues now. Customer will buy afresh, clean the tub, and cut back on detergent. Filter is clean and drain pump drains great when I put on drain. 6 month old unit. Brand new."
We serviced a
SAMSUNG RANGE
Model NE58F9500SS/AA
Near Excelsior, MN 55331
Adam
Job Details: 02/01/2024
"Customer complaint is display is dead after self clean top of the unit working properly. Usually this is caused from a trip thermostat excess thermostat, tested and found that the thermostat was bad cold did bluebook for a new one disassembled unit replaced thermostat reassembled tested working properly now.
We serviced a
SPEED QUEEN WASHER
Model AFNE9BSP113TW01
Near Excelsior, MN 55331
Adam
Job Details: 02/01/2024
"Complaint is it taking long then the other washer next to it. They fill the same amount of the laundry and about 16 minutes longer. Called Techline. He said it could be just the soap or how long takes to fill or drain time. He said that will never be right. Went through test mode everything worked properly. Only thing I can find is some shake which goes away once it gets up to speed. Techline suggests having customer clean unit and not watch the clock. Its an estimated time and long as its working it could be number of things. Had them fill unit for a full normal load started on a normal Eco like they normally do timed it with the timer itself. It ran two minutes longer than the timer itself so nothing too crazy. I have nothing I can find wrong with the unit. Just suggestion of cleaning it with the cleaners once a month watching what kind of soap theyre using, and how much soap they are using. If continues to happen, try on different cycles and let us know if it happens more on one cycle than the other."
We serviced a
LG RANGE
Model LDG4315ST/00
Near Saint Paul, MN 55102
Ivan
Job Details: 02/01/2024
"Installed a new fan motor provided by the office. After testing cycles, the unit heats up quickly, and there are no more flames on the back of the cover."
We serviced a
LG REFRIGERATOR
Model LFXS24623S/00
Near Victoria, MN 55386
Adam
Job Details: 02/01/2024
Installed part from last diagnosis fan was definitely not working once installed. Tested multiple times made sure it was working properly was also getting a little bit of an ice dam so steam that out made sure that was cleared and the defrost drain pan. Everything now is working great let customer know if they have any issues to let us know.
We serviced a
KENMORE RANGE
Model 79031073100
Near Sauk Rapids, MN 56379
Brandon
Job Details: 02/01/2024
"Customer stated they smelled gas and had issues keeping temps in the oven. Tested the amp draw on the igniter found it low, replaced the igniter cycled tested the unit preheated and stayed running"
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Golden Valley, MN 55416
Phillip
Job Details: 02/01/2024
The dryer would not start. I found. The belt was off. The idler pulley locked and failed. I replaced the pulley and vacuumed out the dryer. The dryer works good now. ; used 1 DE634A (PULLEY) from stock
We serviced a
LG DRYER
Model DLEX3370R
Near Eden Prairie, MN 55347
Adam
Job Details: 02/01/2024
"Customer complaint is stuff catching on lint tray. Clothes are caring. Also they were having a little issues with dry time. They said they kind of figured out the dry time with they had energy saver on. I did explain about the energy saver and it will not dry clothing properly or fully, especially on more full loads. Also, customer has unit in a built-in and no access to dryer vent from the one side. He would have to cut an access door into the cabinet so you could direct the dryer vent properly so it does not kink up. Hes getting airflow about 11 mph. Unit is a short bent its not dirty I think its just because its kinking up. He knows what he needs to do now for that issue looked at the lint trap and found there was a bunch of lint inside the lint trap to the blower, cleaned it all reassembled and now working properly. No need for parts. Nothing was broken."
We serviced a
MAYTAG DRYER
Model MGDB725BW0
Near Saint Paul, MN 55119
Ivan
Job Details: 01/31/2024
"Machine has several issues; it will not heat up at all due to a bad ignitor, gas coils, and thermostat. Also, someone installed the main belt incorrectly. There is a new gas valve that is not the original part for the machine, and both coils were shorted out, blowing the thermostat fuse. I recommend cleaning up the vent as it is full of lint. After the repair, I tested the cycle, and it heats up well with no more issues
We serviced a
BLOMBERG++ RANGE
Model BGR24102SS
Near Minneapolis, MN 55401
Nate
Job Details: 01/31/2024
Replaced bad door glass panel. Works great now.
We serviced a
LG MICROWAVE
Model LMV1831ST/00
Near Minneapolis, MN 55406
Nate
Job Details: 01/31/2024
Replaced bad main PCB because UI glitches. Works great now.
We serviced a
ROPER DRYER
Model GL6050VW0
Near Maple Grove, MN 55311
Matt
Job Details: 01/31/2024
"Customer complaint is, GAS ISSUE, ONLY TURNS THE GAS ON IN THE ROOM DURING RUNNING THE DRYER. SMELL OF GAS. Customer is shutting off the valve on the inside of dryer when not using. I turned valve on and didnt smell anything. I applied the liquid leak detector to the valve and cant find anything leaking. I ran dryer for 20 minutes and its working perfectly and heat is cycling between 225F and 120F. Im not finding any leak."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Big Lake, MN 55309
Matt
Job Details: 01/31/2024
"Customer complaint is, WATER LEAK FROM THE RIGHT HAND SIDE. Inspected and tested. I started a normal cycle and after 20 minutes it started to drip from the right hinge area. It looks like its running down the right side of the door and leaking by the hinge. The bottom door gasket has been replaced already and looks good. The door gasket looks good, but has some white residue on the right side. They sent a door gasket, so I replaced it. I ran it for another 10 minutes and never saw it leak. The door is closing perfectly and feels nice and tight. The hinges look good. I dont know what else we could replace if it continues to leak."
We serviced a
LG DISHWASHER
Model LDF5678SS
Near Ramsey, MN 55303
Phillip
Job Details: 01/31/2024
"The dishwasher was pulled out and not installed when I arrived. The customer said it had the drain error and started to leak under the dishwasher. The dishwasher sits in a peninsula and has a rubber hose that extends the drain hose. I hooked up a cord to the dishwasher and poured water inside. Then ran the drain cycle and the dishwasher is draining. Perfectly fine. Advise the customer that the extra drain tube and the fact that has no high loop couldve caused the drain issue and the dishwasher couldve overfilled and that water leaked out. Also, they have a older copper waterline connected to the dishwasher. It looks like it has been leaking. Advise the customer to shorten the drain line and get a new water supply line."
We serviced a
LG REFRIGERATOR
Model LRFDS3016S/01
Near Andover, MN 55304
Phillip
Job Details: 01/31/2024
The customer said there is a buzzing sound from the freezer and the FF code pops up on the display. The ff means the freezer fan is not working. The customer said when he opens the freezer door the noise stops. I removed the freezer drawer and then removed the freezer evaporator cover. There was frost building up around the ice maker fan. I replaced the whole cover. While I was putting the drawers back in I found the side rails were not snapped in. That could have caused the drawer to not seal tight and allow warm air to leak in. I made sure the rails are snapped in tight. No more issue found.
We serviced a
LG REFRIGERATOR
Model LRMDC2306S
Near Minneapolis, MN 55419
Nate
Job Details: 01/31/2024
"Replaced bad Icemaker. Cycled it, now it cycled and filled and didnt leak."
We serviced a
SPEED QUEEN WASHER
Model AWNE9RSN116TW01
Near Chanhassen, MN 55317
Adam
Job Details: 01/31/2024
"Customer complaint is washer will trip GFI. Customer stated it happened in the middle of the cycle the first time it did it was able to reset it and finish the cycle. The last two times had to start it twice to finish. The cycle always seem like it was in the middle closer to going to the spin, on arrival, I put the unit in the spin cycle and it tripped the breaker right after it locked the lid so thinking it might be the lid. Lock unhooked the lid lock controls started unit and still tripped the breaker next put it back together unhooked the motor and unit ran through just fine hooked the motor back up started working unplugged unit waited 30 seconds plugged unit back in went through test mode. Everything is working out properly and not tripping the GFI, Im able to put it in wash mode spin drain
We serviced a
ASKO++ DISHWASHER
Model DFI652
Near Excelsior, MN 55331
Adam
Job Details: 01/31/2024
Installed parts from last diagnosis once they were installed test multiple times to make sure there wasnt any leaks or any other issues going on but everything is working properly
We serviced a
BEKO RANGE
Model SLGR30530SS
Near Eden Prairie, MN 55344
Nate
Job Details: 01/31/2024
"Burners ignite with crazy flames. Shoot out weird directions. Found the burner covers on in reverse or not seated down all the way. I adjusted them so theyre seated correctly. Also, they have a cover lying on the cook top that alters the air flow. I took that off. It was there to keep things clean. Now all burners ignite great and air flow and flames are perfect."
We serviced a
MAYTAG RANGE
Model MISSING
Near Eden Prairie, MN 55346
Nate
Job Details: 01/31/2024
"Doesnt pre heat on lower oven. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 10 minutes.
We serviced a
ASKO++ DISHWASHER
Model D5634
Near Wayzata, MN 55391
Adam
Job Details: 01/31/2024
Install new door seal from last diagnosis from being torn once installed tested multiple times make sure was working properly once it was working properly reassembled tested again. No leaks and working properly.
We serviced a
LG WASHER
Model WM3500CW
Near Plymouth, MN 55446
Adam
Job Details: 01/31/2024
Customer complaint is leaking out of dispenser now. Replace new dispenser and drawer once installed tested multiple times and test test each valve and each dispenser. Everything is working properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VBO
Near Clear Lake, MN 55319
Brandon
Job Details: 01/31/2024
"Customer states the fresh food compartment is not cold the freezer is fine.Found the freezer completely frozen up, the vents going to the refrigerator full of ice, removed the cover in the freezer steamed the frost and ice out, cleaned out the water. Informed customer to wait 24 for it to fully cool."
We serviced a
ASKO++ WASHER
Model 461611/02
Near Minnetonka, MN 55305
Nate
Job Details: 01/31/2024
"Replaced bad fuse, user interface, and bower button and board. Works great now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rice, MN 56367
Brandon
Job Details: 01/31/2024
"Returned checked ice maker, tube not in the mold correctly, cleaned out ice, removed the maker and drawer and made sure tube was in the correct spot;"
We serviced a
SPEED QUEEN WASHER
Model AWN63RSN116TW01
Near St. Cloud, MN 56301
Brandon
Job Details: 01/31/2024
Customer states the unit will turn off the middle of a cycle. Ran unit with clothes in it and the unit stopped and coded out a No water flow error removed the covers to find out what valve to order ; ordrng 1 205547P (Water)
We serviced a
LG DISHWASHER
Model ADFD5448AT
Near Minneapolis, MN 55406
Nate
Job Details: 01/31/2024
"When in use it will stop and flash all the display lights and become unresponsive. Per the LG tech site this corresponds with moisture getting behind panel and causing the display board to go wacky. I need the display board and panel assembly. Took panel off and didnt see clear signs of active moisture but dishwasher also hasnt been used today and when I start it it starts fine, which matches with what id expect while board is dry. I attached photos of display board and panel. Also of part numbers. DW can you verify these are the correct numbers? And get authorization? ; O-emld tckt"
We serviced a
SPEED QUEEN WASHER
Model AWNE92SP113TW01
Near Wayzata, MN 55391
Adam
Job Details: 01/31/2024
"Install new water valve from last diagnosis once installed tested multiple times to make sure it was working properly and no leaks. Customer also wanted me to try to adjust and tweak the door so it was not rubbing on the top of the unit. Use the air wedge to adjustand tweak it up enough so it was not rubbing anymore. Customer still isnt fully happy and would like a new door hinges and hinges mount. They slow plastic bushing that goes around the metal rod hinge. Bushing 33446RT hinge 36437Lt hinge 36513 Lid 203575; ordrng 1 36513 (HINGE), ordrd 2 33446 (BUSHING)s and 1 203575W (LID/DOOR REPLACEMENT) and 1 36437 (HINGE rt)"
We serviced a
KITCHENAID RANGE
Model KGSS907SSS00
Near Long Lake, MN 55356
Adam
Job Details: 01/31/2024
"Call Tamara has had another provider out there and they cannot figure out whats going on as a replace control board and other parts unit wont bake everything else work properly when you put it to bake here try to spark, but nothing is working when Im finding is that the wiring is badso I quoted for new wiring and new igniter and rescheduled; ordrng 1 WP9760229 (IGNITER - OVEN GLOW) and 1 WP9762904 (SPARK SWITCH HARNESS)"
We serviced a
SAMSUNG DRYER
Model DVG50R5400V/A3
Near Otsego, MN 55301
Matt
Job Details: 01/31/2024
"Customer complaint is, NOT HEATING. Inspected and tested. Found the gas was shut off in the basement. I turned gas on and now its heating and cycling between 235F and 110F on high heat. Dryer is working great. Dryer vents out the second story. I recommend customer have vent cleaned."
We serviced a
BOSCH WASHER STACKED++
Model WFVC6450UC/29
Near Albertville, MN 55301
Matt
Job Details: 01/31/2024
"Customer complaint is, MAKING A LOUD SQUEAKING NOISE ON THE WASH AND SPIN CYCLE - PUMP WAS CLOGGED 3WKS AGO - CLEANED. Inspected and tested. Washer drum is shaking and vibrating really bad with nothing in it and its transferring the noise to the bottom of the casing. Looks like the rear spider support is starting to fail causing excessive vibration. Customer is just going to use as is and see what happens."
We serviced a
GE WASHER
Model GTW335ASN1WW
Near Bloomington, MN 55425
Ivan
Job Details: 01/31/2024
"Customer complained that they will not move forward with the repair. During the visit, I found out that the unit needs a new lid switch, as it was mechanically faulty. In order to fix the issue, a new one is required.
We serviced a
MAYTAG WASHER COIN OP++
Model MISSING
Near Minneapolis, MN 55414
Nate
Job Details: 01/31/2024
"Washer not on. Power at outlet. Found the plug wasnt inserted all the way into the wall outlet. I plugged it in, inserted $1.50 into the coin slot, and now it runs great.
We serviced a
GE RANGE
Model N
Near Minneapolis, MN 55413
Ivan
Job Details: 01/31/2024
"The oven would not heat up at all. In order to correct the issue, I installed a new igniter. After cycling and testing, it works great and heats up fast.
We serviced a
GE WASHER
Model GTW220ACK7WW
Near St. Cloud, MN 56301
Brandon
Job Details: 01/31/2024
"Returned with parts installed new board, cycled and tested unit still would not fill with water. Installed the mode shifter, cycled and tested the unit works correctly.
We serviced a
LG WASHER
Model WM8100HVA
Near Saint Michael, MN 55376
Matt
Job Details: 01/31/2024
"Customer complaint is, THE DOOR SWITCH IS NOT WORKING , D2 AND E2 ERROR CODE.ITS WILL NOT START. Inspected and tested. Found the door lock is just clicking and not locking. Needs a new door lock. Installed new door lock and tested. Washer is working great. Washer is now fixed."
We serviced a
GE REFRIGERATOR
Model PFSS2MJYASS
Near Minneapolis, MN 55406
Ivan
Job Details: 01/31/2024
"My water connection came loose due to the original line being old and cracked. I replaced part of it with a new line, and now it works great with no issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near St. Cloud, MN 56301
Brandon
Job Details: 01/30/2024
"Returned with part , installed , ran unit, found no leaks, customer thinks it leaks at only a certain cycle towards the end of the wash. Waited to see if it leaks, found no issues."
We serviced a
BEKO DISHWASHER
Model 7620409580
Near Saint Paul, MN 55105
Ivan
Job Details: 01/30/2024
"Customer complained that the machine did not start due to an overflow of water. It seems that another company was installing a new garbage disposal, but they forgot to remove the plastic cap that goes to the drain hoses, causing an overflow and leaks all over. After correcting this issue, the machine runs great with no more alarms."
We serviced a
BOSCH DISHWASHER
Model SHP865WD5N/01
Near Minneapolis, MN 55441
Phillip
Job Details: 01/30/2024
Customer stated sometimes the displays turn off and drain pump runs continuously. Seemed like leak sensor float had been triggered but did not see an error code. Pulled dishwasher out and looked at pan. Saw indications of a leak from the water valve. Customer was also complaining of a slow drain. We replaced water valve and then we also bypassed air gap for customer. Tested machine and it fills without leaks and drains much faster.
We serviced a
BLOMBERG++ DISHWASHER
Model 36241NBL00
Near Minneapolis, MN 55410
Nate
Job Details: 01/30/2024
"Dishwasher was starting/ draining, but not filling and then it would just stop. It was doing this when it was frigid out. The waterline runs right along an exterior wall. Now its warmed up outside and it runs great for me. I explained that the waterline most likely froze and wouldnt allow it to fill. Nothing to fix. I ran it, it drains, fills and circulates great."
We serviced a
LG WASHER
Model WM3700HWA
Near Minneapolis, MN 55410
Nate
Job Details: 01/30/2024
"Washer has been leaving clothes wet. I inspected the water pressure sensor line because the sensor wasnt recognizing that the washer was full of water, and would continually fill with water when I ran it on a rinse and spin. Also in test mode it didnt recognize that it was filling. There were no holes in waterline. I then recalibrated the water pressure sensor, and ran it on another rinse and spin, and the is time it went all the way through the cycle and didnt overfill. Then I put it on a quick wash and it progressed until it also went into a total drain and spin. I spoke with staff and site director about detergent usage, and also about what I did today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW01
Near Minneapolis, MN 55422
Phillip
Job Details: 01/30/2024
"Customer states its intermittent making ice upon arrival the ice bin was full, pulled out icemaker and inspected it fount that the fill funnel was frozen full, leaking, and that the bailing arm was loose and floppy. Decided to replace icemaker for customer. Installed new unit and tested it, icemaker cycled properly and everything seems fine now."
We serviced a
GE WASHER
Model GFW650SPN2SN
Near Elk River, MN 55330
Matt
Job Details: 01/30/2024
"Customer complaint is, FRONT LOAD DID NOT DRAIN AND WATER GUSHED ALL OVER AFTER CLEANING OUT THE FILTER. Customer said that twice she found water in the washer and the clothes were wet. She pulled out the filter and water gushed out and even ran into the basement. The sink beside the washer also filled with nasty black water and the sink in the kitchen. She even found water in the washer when it wasnt being used. They had a plumber out to clean the drain. I ran washer through test mode and its filling and draining perfectly. The latest error was an accelerometer fault. I ran washer through the accelerated spin test and just a normal spin test and it worked perfectly. The pressure sensor test passed to. I started a quick wash cycle with a load of clothes and it completed perfectly. I pulled the filter out and it was clean. Looks like the only problem was with the plugged plumbing. Otherwise washer is testing good."
We serviced a
FRIGIDAIRE RANGE
Model FGGF3054MFF
Near Big Lake, MN 55309
Matt
Job Details: 01/30/2024
"Customer complaint is, OVEN DOES NOT WORK. Inspected and tested. Found the bake ignitor has failed. Customer approved repairs. Installed new bake ignitor and tested. Oven is heating great. Range is now fixed.
We serviced a
KENMORE WASHER
Model 110.20832990
Near Saint Paul, MN 55119
Ivan
Job Details: 01/30/2024
"Customer complained of burning smells. I tested the unit and did not find anything out of the ordinary. The machine washed, drained, and spin with no issues."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Becker, MN 55308
Brandon
Job Details: 01/30/2024
Installed the supplied parts. Cycled and tested the unit now working as it should
We serviced a
MAYTAG RANGE
Model MGR5752BDQ
Near Brooklyn Center, MN 55429
Phillip
Job Details: 01/30/2024
"Oven takes a long time to start, sometimes customers hear a wish or bang, smell gas. Tested igniter and found it was very weak. Replaced igniter and tested oven again. Much better now. Igniter pulls correct current and flame looks great.
We serviced a
GE RANGE
Model JGB720SEJ4SS
Near Plymouth, MN 55447
Adam
Job Details: 01/30/2024
Installed parts and everything is working properly.
We serviced a
BEKO REFRIGERATOR
Model BFBF3018SSL
Near Excelsior, MN 55331
Adam
Job Details: 01/30/2024
Customer states at certain points and times loud noise inside refrigerator says when they open the door goes away back its definitely sounds like a fan. Replaced both of them tested working properly. Replace both fans because its the only thing that would make the noise and then stop when you open the door.
We serviced a
INSIGNIA FREEZER
Model NS-RTM18BK8Q
Near Eden Prairie, MN 55347
Nate
Job Details: 01/30/2024
"Freezer not cooling. What I found with my thermocouple is that its currently 2.4 degrees in freezer and 38.6 in fresh food. Air temp in garage at the moment is 51.4 degrees. Took off evaporator cover and its uniformly frosted, and no excess build up of frost. Fans are running strong and compressor running. Explained this to nanny, who will explain to owner. Told her that they should bring it inside, and if it still has cooling issues to call us."
We serviced a
SPEED QUEEN DRYER
Model ADGE9BSS115TN01
Near Prior Lake, MN 55372
Nate
Job Details: 01/30/2024
Started squealing after we left. Came back today and replaced the support rollers and idler pully. Runs nice and quiet now.
We serviced a
LG DRYER
Model DLE5977W
Near Excelsior, MN 55331
Adam
Job Details: 01/30/2024
"Install parts from last diagnosis and cleaned/oiled rollers. once installed test and multiple times to make sure it was running right units running properly besides venting issue customer needs to get the dryer vent cleaned. Its increasing the temperature by 30? and could cause the high limit or element to burn out again so recommended didnt clean right away before use and if they are going to use it, use it on a low heat."
We serviced a
SAMSUNG REFRIGERATOR
Model RF22KREDBSG/AA
Near Monticello, MN 55362
Matt
Job Details: 01/30/2024
"Customer complaint is, FRIDGE STOPS COOLING FREQUENTLY. Customer said it randomly shuts off and completely stops cooling and they have to power cycle it to get it to start cooling again. Inspected and tested. FF temperature is 37F and freezer is -6F. Theres no errors on the display. I pulled out refrigerator and theres no errors on the inverter board. Its most likely a failing inverter board, Im about 85 percent sure, but theres small chance it could be the compressor. Customer approved repairs. Customer said it stopped cooling last night, so they pulled out the refrigerator and the inverter board light was on solid. I installed new inverter board and tested. Compressor and fans are all running.
We serviced a
FRIGIDAIRE LAUNDRY CENTER++
Model FLCE7522AW0
Near Minneapolis, MN 55406
Nate
Job Details: 01/30/2024
"Complaint is that it doesnt always spin out the clothes. Its nice and clean in the washer cabinet. No oil or debris coming from belt or transmission. Good tension on the suspension rods. I ran it through a full rinse and spin cycle and it runs great. Recommended not overloading washer, keeping it below a certain level."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS2A
Near Minneapolis, MN 55415
Nate
Job Details: 01/30/2024
"Dishwasher was moved, and wouldnt start after they moved it. It works great for me. Reinstalled it, mounted it, made sure it runs great."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Maple Grove, MN 55369
Phillip
Job Details: 01/30/2024
"Customer states its cooling a little bit in the freezer but not at all in the Fresh food section. Opened up freezer to inspect evaporator, removed evap cover and discovered the machine was not defrosting. Further inspection showed the connectors to the heater to be loose and arcing internally. Removed connectors and spliced wires directly. Defrosted the evaporator as well. Checked defrost heater and everything seems to be fine now."
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Saint Paul, MN 55104
Ivan
Job Details: 01/30/2024
"Alarm SC for the drain pump came out, indicating that a new drain pump is needed. I verified and confirmed that there is no power to the pump, and it will not turn on. I have ordered the parts from Sumberg.Please reschedule ASP will be deliver in three business day . ; ordrd 1 SA-DC97-19289F (Drain pump)"
We serviced a
DCS++ RANGE
Model RGU-485GD-N
Near Plymouth, MN 55447
Phillip
Job Details: 01/30/2024
"Needs 30 in oven thermostat assembly. Customer states oven will not heat and light on knob will not turn on. Seems to be the thermostat is not functioning. Unable to locate parts supply. Please research parts and build contact customer.; O-emld tckt , states that autho needed"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH17F2QWA
Near Sartell, MN 56377
Brandon
Job Details: 01/30/2024
"Customer stated the unit stopped cooling, tested power(ok) removed shelfs and back cover jumped the t stat. Unit started and ran jumped. Replaced the t stat. Unit working correctly at this time"
We serviced a
BEKO REFRIGERATOR
Model BFBF2715SS
Near Saint Paul, MN 55108
Phillip
Job Details: 01/30/2024
"Beko Case number:80022Plugged in machine and compressor started running. Put gauges on the machine, saw 20psi on the high side and -25on the low side, indicating a high side leak. Pressurized with nitrogen up to 250psi and Inspected high side joints and did not find any repairable leaks. Listening to the back of the machine, a bit of a gurgling or hissing sound could be heard. No repairs possible at this time. Called Gerald at beko and reported to them. He said we would need to contact our Beko rep and report the case number. We advised the customer we will see if we can contact Beko but they may tell us no and for him to contact Beko himself. Please contactPaul grundhauser 6096182896Paul.grundhauser@beko.com; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF42H5200AW/A2-11
Near Minneapolis, MN 55418
Phillip
Job Details: 01/30/2024
"Machine still leaking but no longer from filter. Took front of machine off and inspected pump. Found pump seal to be leaking. Tried to reseal pump but it still leaked. Replaced drain pump with new part. No longer leaking. Reassembled machine and tested. No leaks. Please run the card on file for parts only. Customer approved repair.; used 1 4681EA2001T (DRAIN PUMP) from stock, states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Albertville, MN 55301
Matt
Job Details: 01/30/2024
"Customer complaint is, STOPPED MID-CYCLE, WON'T UNLOCK. Inspected and tested. The door is still locked. UI turns on, but doesnt start or unlock door. I put into error mode and theres a 9C2 stored error, which is a power error. I have 120V at the main board. The main board has failed. Quoted customer $668. to install new board. Customer approved repairs. Part on order. ; ordrd 1 DC92-02388A (CONTROL BOARD - MAIN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ramsey, MN 55303
Matt
Job Details: 01/30/2024
"Customer complaint is, F2,E2 FLASHING, ALL OF A SUDDEN. Inspected and tested. Display is flashing F2E2. This is a UI error. Power cycling did nothing. I disassembled door and inspected UI board and dont see anything visible wrong with it. I did the test from the tech sheet and it says to replace the UI board. Quoted customer $395. to install new UI board and jumper wire. Customer approved repairs. Parts on order. ; ordrd 1 W11368911 (USER INTERFACE FOR CONTROL BOARD) and 1 W11028004 (JUMPER WIRE)"
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Saint Paul, MN 55104
Ivan
Job Details: 01/30/2024
"Alarm SC for the drain pump came out, indicating that a new drain pump is needed. I verified and confirmed that there is no power to the pump, and it will not turn on. I have ordered the parts from Sumberg.Please reschedule ASP will be deliver in three business day . ; ordrd 1 SA-DC97-19289F (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rice, MN 56367
Brandon
Job Details: 01/30/2024
"Returned, checked the ice maker that was not working. Brought a water filter with. Installed the water filter. Jumped the ice maker it worked just not filling with water. Checked the ice maker, checked the water valve found the valve was work removed the both fill tubes found both filled with water. Removed the water cycled again the unit is now filling with water. ; used 1 EDR1RXD1 (Filter) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.17012402
Near Sartell, MN 56377
Brandon
Job Details: 01/30/2024
"Customer said the unit was leaking, cycled and ran found no issues, later the husband arrived and informed me the valve sticking and filling with water when the unit was just sitting. Ordered new valve ; ordrd 1 WP8531669 (Valve)"
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Big Lake, MN 55309
Matt
Job Details: 01/30/2024
"Customer complaint is, ERROR CODE UNB. TRIED RUNNING BUT DRUM SPINS OUT OF CONTROL AND CYCLE STOPS. Inspected and tested. Found the door lock cable is hanging down and rubbing on the drum and its wore through and theres exposed wires. They sent me all 4 dampers and Im also going to need a new door lock part number DC34-00025E. Can someone call this in for authorization please. Can you also schedule me 2 hours on my return trip. ; saved tckt"
We serviced a
GE MONOGRAM++ REF BUILT IN++
Model ZISB480DMA
Near Eden Prairie, MN 55347
Nate
Job Details: 01/30/2024
"Lower section of fresh food always freezes. 33 degrees in fresh food although set at 40. Freezer is currently -2. Found lower damper assembly doesnt close. Motor stripped. Quoted for that. Also, waterline froze up in ff section and cracked under fridge. Will need to replace waterline under fridge, and make sure tank is defrosted. They will unplug fridge a couple days before I come back to let it thaw. Quote ticket attached. ; ordrd 1 WR60X10063 (Damper assembly)"
We serviced a
LG RANGE
Model LDG4315ST/00
Near Saint Paul, MN 55102
Ivan
Job Details: 01/30/2024
"The bottom chamber will need an LG COVER, HEATER due to the original cover being damaged with a crack, causing it to heat up and transfer the flame to the cover. In order to correct this, a new cover is needed. Please provide a quote for both the part and labor. I was not able to find the parts available; please find them and follow up with the customer. Below is the part number we need:Part #: MCK68513002Sundberg Number: LG-MCK68513002Brand: LG ELECTRONICS ALABAMASubstitute: Non; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXS24623S/00
Near Victoria, MN 55386
Adam
Job Details: 01/30/2024
Customer service complaint is loud noise they think from the freezer compartment. They said today has not been making any noise. On arrival compressor was running. Everything was running but no fan was running for the evaporator fan. Icemaker fan is running properly and sounds good found that now the evaporator fan was seized needs new fan quoted bluebook. Customer approved ordered part and rescheduled.; ordrd 1 4681JB1027C (EVAP FAN MOTOR SEE MOTOR)
We serviced a
KENMORE WASHER
Model 796.29002000I
Near Apple Valley, MN 55124
Nate
Job Details: 01/30/2024
"Customer complaint is that there is a sulfur smell from washer. I fully examined washer. Explained how to run afresh through the washer 4 times. Also, cleaned out a lot of scum built up in drain line. Took off wash plate cover and cleaned out scum built up in there. Found sulfur odor also coming from flood drain under washer. They will pour some bleach type cleaner down the drain. They also said theyve been finding sand granules in wash. I took cover off and found a lot of rust under cover, and the rust has been crumbling and falling onto the collar, and falling where water sprays on the collar and where detergent goes. I did a thorough cleaning of the collar to get all the granulated rust out. Only long term fix would be to replace the rusty lid and cover. Parts #AFG72949701 and #AFG72949701MCK67395501. Looks like the lid might not be available anymore. Can someone submit for authorization and see if thats something the property manager would want to do? Created estimate ticket. Would be L14 labor. Also attached total trip and labor for work today if they decide not to replace the lid and cover. ; saved tckt"
We serviced a
SAMSUNG MICROWAVE
Model ME19R7041FS
Near Chaska, MN 55318
Adam
Job Details: 01/30/2024
"Customer complaint as door wont stay closed. Found the reason why it was in the door itself. The two strikers had no resistance, because what held in the spring broke. will need new door assembly unable to fix without door. Quoted customer blue book they will pass because the door is extremely expensive for the part alone.; ordrng 1 DE94-04312A (Door)"
We serviced a
SAMSUNG WASHER
Model WA51A5505AW
Near Mendota Heights, MN 55118
Ivan
Job Details: 01/29/2024
"The machine did not start at all due to a bad connection in the control board. I fixed it, and now it works great with no issues. The machine cycles great."
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Maple Grove, MN 55311
Phillip
Job Details: 01/29/2024
"Making a metal on metal rattle noise. Took off front of the machine and inspected pump, found a rubber grommet on the pump bracket was not inserted correctly and was allowing the bolt to contact the bracket on the pump. Took the bolt out and reset the grommet, put everything back together and tested. Complete. Sounds much better now."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MS3
Near Elk River, MN 55330
Matt
Job Details: 01/29/2024
"Customer complaint is, No longer making ice. Making knocking noise but no ice falls. Inspected and tested. FF compartment temperature is 38F and freezer is -1. I cycled ice maker and its just clicking. I found a couple teeth are broken off the gears. Installed new ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."
We serviced a
BEKO DISHWASHER
Model 2150247512
Near Woodbury, MN 55125
Ivan
Job Details: 01/29/2024
"The main issue was that the water tank for filling the chamber came loose. In order to correct it, I secured it in position. After testing cycles, it works great with no issues."
We serviced a
WHIRLPOOL DRYER STACKED++
Model WET4027HW1
Near Maplewood, MN 55109
Ivan
Job Details: 01/29/2024
Machine is working great. The customer mentioned that they want the vent to be cleaned. There are no issues with the machine's performance; the dryer and wash work perfectly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY00
Near Saint Paul, MN 55104
Phillip
Job Details: 01/29/2024
"Arrived at home. Machine sounded perfect at this time. Checked temps and there were within proper range of set temps. Saw some potential previous frost buildup around evaporation fan, but no interference at this time. Fresh food section door wasnt shutting properly, adjusted door hinges and its much better now. Everything looks great."
We serviced a
BOSCH DISHWASHER
Model SPX68U55UC/58
Near St. Cloud, MN 56304
Brandon
Job Details: 01/29/2024
Unit not filling with water.Cycled and tested found the unit was having hard time pumping the water out. Removed and bypassed the air gap. Unit pumped fine