Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed October 17, 2023 to October 19, 2023
Model KFIS29PBMS00
The compressor would not start. Today we replaced the compressor inverter. The compressor started right back up and its cooling. I advised them to give it the rest of the day to cool down.
“Phillip was great, very professional and very courteous Did a wonderful job explaining what was the issue and how and the timing to correct that issue”
David P.
Model FDB956RBC1
Replaced bad drain pump. Took awhile because its in a tight spot and I had to uninstall dishwasher. Replaced pump though and now it drains and washes great.
“Nate was prompt, efficient, and respectful of my home. Thank you!”
Susan A.
Model ZISB420DXA
Unit not cooling. Found everything was on. The fans running but not the compressor. Was getting 120 to the inverter. Removed the inverter. Ohms out the compressor its good. Quoted customer for new inverter. Customer approved. We carry the correct GE replacement. Installed part tested and compressor kicked on and sounds good. Unit is now working properly.
Model DV331AGWXAA/01
Broken belt. Replaced belt. Vacuumed out dryer and cleaned and oiled rollers. Reconnected vent with vent tape. Runs great now.
“Very friendly, knowledgeable, quickly completed the job. And I’m very satisfied with Nate’s professionalism.”
Tom S.
Model EFMG527UIW0
Customer complaint is, NOT DRYING. Customer said somethings dry good, but her towel loads are taking longer. I found the lint filter is plugged solid with wax from the dryer sheets. I showed this to the customer and advised on cleaning regularly if she is going to use dryer sheets. I started a timed dry high heat cycle and watched dryer cycle for over 20 minutes and its cycling perfectly between 210F and 105F. Dryer is testing good, its just a filter issue.
Model DUT36520X
Not running, drain pump just humming. Found some plastic debris in the drain pump. Cleaned out drain pump. Also, waterline to dishwasher was leaking, tightened that and didnt see any more drips. Found water in flood pan, possibly from drain pump overheating and leaking since all it was doing was trying to run but couldnt. Runs and drains great now.
Model ADG3LRGS111TW01
Cleaning dryer and maintenance repair. Disassembled unit. Unit is in good shape. Back rollers removed cleaned and oiled. Also did the idler. Cleaned up all the lint. Cleaned the blower. Wiped down inside unit. Reassembled and tested unit is working great. Customer has a really short exhaust vent also cleaned that for the owner. Unit is working properly. Nothing needs replacing. Good cleaning took care of it.
“Explained things thoroughly”
Denise R.
Model DV219AGW/XAA
Customer complaint is, dryer continually shuts off way before the clothes are dry. timed drying no longer works either. Inspected and tested. Dryer is giving a tO error when I try to start it. This is a thermistor error. I disassembled dryer and found the thermistor has failed. Also the belt is shredding and the idler pulley is the old bushing style. Customer approved repairs. Installed new thermistor, idler pulley, belt and tested. Dryer is working great. Dryer is now fixed.
“They communicated well with updates as to arrival time and were actually earlier than expected, but only after texting and asking if it was okay to come early. It’s only been one day, but the repair seems to be fixed. They didn’t do any repairs until giving my wife an estimate first. They cleaned up after themselves. Will definitely use them again!”
Jeff T.
Model WT7600HWA
The wash impeller was stripped and broken. We replaced the impeller and then tested the washer on the wash cycle. Its now washing like it should.
“Super nice techs. From diagnosis to repair, our experience was flawless and timely. Can’t say enough good things.”
Ann S.
