Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed October 19, 2023 to October 24, 2023
Model ATE50FGP171TW01
Replaced temperature switch, rollers, belt and idler pulley.. Tested and dryer now runs quiet and is cycling heat normally. Dryer is working good.
“Dalton and his assistant Ivan were very respectful and answered all my questions regarding the repair of our Speed Queen dryer. It was a relief to speak to a real service person who knows how to repair the machine.They worked as a team and left the work area clean and tidy. Thank You gentlemen!”
"corpstein, A.
Model WTW8040DW4
Replaced door lid. Tested and washer lid opens and closes nicely. Washer starts agitates and is working good.
“Friendly and timely”
Linda W.
Model SHE8ER55UC/50
Customer complaint is, door falls to the floor. Inspected and tested. Found the left hand cord for the spring has snapped. Customer approved the repairs. Installed new spring kit and tested. Dishwasher is now fixed.
“Knowledge and efficient. Prompt and friendly. Great experience. Thank you”
Karen M.
Model RF263BEAESR/AA
We replaced all the parts sent and adjusted the ice maker fill tube. We completely defrosted the evaporator and ice maker compartment and dried it all up. We installed the new heater around the loop. No other issues found .
“Fillet what’s on time courteous Professional, and knowledgeable Friendly, good customer service was a 10”
Frankie N.
Model LREL6323S/00
Customer complaint is, when we use the oven at 400-degrees or higher it trips the 100 amp main breaker 15 OR 20 MIN IN. Inspected and tested. I pulled range out and tested elements and sensor. Temperature sensor is 1072ohms, bake element is 16.4ohms and broil element is 13.9ohms. I preheated oven to 400F and when the bake element was on it was drawing about 14amps and when the broil element was on it was 18amps. Oven preheated in about 10 minutes and did not trip the breaker. I turned oven up to 425F and it tripped the breaker right before it got there. I didnt see what element was on when it tripped. Customer reset the breaker and I turned it up to 450F and it got there without tripping . I turned it up to 475F and it got there without tripping. Customer is going to replace the breaker and see what happens.
“Matt was very systematic troubleshooting our electric range issue. Omega is very fair priced and I would not hesitate to call them again.”
James P.
Model WGD7300XW0
Replaced bad fan belt and installed the kit a couple days ago for the rollers, pully and main belt. Found a wrist band stuck in the blower fan which had siezed it up and was causing the old belt to break. Also scrubbed off dryer sheet build up on the lint filter and got that all clean. Runs and heats great now.
Model 790.47849407
Replaced bad bake element. Works great now.
“Nate and Ivan were efficient, professional, and friendly.”
Susan N.
Model MVWX500BW0
Customer complained the washer machine was louder and shaking. We find out the clothes were not distributed evenly we recommend to evenly distributed the clothes. We leveled it out and put it in test mode. The only errors code were the control board and the motor fault. We checked belt and transmission and they are good. The support rods are good. We cleared the error code by resetting U/I.
“The repairmen that came were polite, knowledgeable, informative, and thorough. The problem was fixed and they advised what my options would e if it returned. I was very pleased with the service and would use them again!”
Ellen H.
Model 111.73045610
Customer complaint is, ice maker is not working. after replacing the filter the water stopped. Customer said the ice cubes have been getting smaller and now theres no water getting to the ice maker. Inspected and tested. FF compartment is 37F and freezer is -2F. I cycled ice maker and it filled with water. Theres heavy hard water deposits on the dispenser and ice maker. Parts are going to be really hard to get. I showed the hard water deposits to the customer and advised on getting a water softener because this going to cause issues with the ice maker and dispenser. Customer is just going to use as is for now.
“Matt arrived on time. He explained the problem and wasn’t sure he fixed it. But our ice maker now works! Thanks, Matt!”
Kent F.
