We serviced a
FISHER PAYKEL++ REFRIGERATOR
Model E522BRXU
Near Minneapolis, MN 55412
Nate
Job Details:
11/30/2022
"Defrost heater isnt coming on, causing the freezer to be cold but fresh food section stays warm. Fans run. Heater ohms out at 40 ohms. I put in test mode and heater doesnt come on in forced defrost. Quoted customer for new main PCB and evaporator sensor. Parts Sensor 855203p and 851578p board. DW could you order these and schedule a return call?; saved tckt"
We serviced a
MAYTAG DRYER
Model MEDB855DW0
Near Clear Lake, MN 55319
Seth
Job Details:
11/30/2022
"Squeals, I replaced the dryer repair kit and cleaned the cavity. It is now fixed. I watched cycling temperatures in the machine exceeded 260? when hooked up to the vent. The dryer duct is blocked I warned the customer a potential pitfalls and hazards with us they said they will take care of the doctor before using the machine.; used 1 4392067 (), and 1 349241T () from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS23F5AW1
Near St. Cloud, MN 56303
Seth
Job Details:
11/30/2022
The customers concern was the fridge is freezing items up on the top shelf by the air valve. Upon arrival in inspection I found the air valve was working properly so I put it into a forest defrost and cleared evaporator of moisture. I watch the evaporator with the door open for 20 minutes and completed a sealed system test. Evaporator only frosted up 1/4 of the evaporator the rest was bare metal. This refrigerator has a failing sales system and its running long amount of time to keep up with the temperature demands. I notified the customer and they will make plans accordingly.
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Burnsville, MN 55337
Delton
Job Details:
11/28/2022
Found that the dishwasher had power but not powering on. There is a service bulletin to disconnect power several times and it will power on and do software update. I updated software and ran test and dishwasher is running and working good.If problem continues need to order control board WD21x24901
We serviced a
WHIRLPOOL DISHWASHER
Model DU9000XR5
Near Burnsville, MN 55306
Delton
Job Details:
11/28/2022
Leaking from soap dispenser area and rusted the actuator and leaks onto floorActuator 300109; seal 300104; lever 300119; saved tckt
We serviced a
GE DISHWASHER
Model GDT665SGN0WW
Near Minneapolis, MN 55403
Nate
Job Details:
11/28/2022
Replaced leaking sump motor assembly. Runs great now with no leaks.
We serviced a
LG RANGE
Model LRE3193BM/00
Near Elk River, MN 55330
Matt
Job Details:
11/28/2022
"Customer complaint is, BURNER IS DISCOLORED, OVEN DOOR WATER IS BETWEEN THE GLASS- CUST WASHED WITH RAG NOW WTR STUCK IN IT. Inspected and tested. This is a glass top and the front left burner has some discoloration, but looks pretty normal to me for a cooktop that gets used regularly. Customer got some liquid inside the door between the glass. I took apart the door and the customer wiped it clean. ; saved tckt"
We serviced a
SAMSUNG DRYER STACKED++
Model DV42H5000EW/A3
Near Eden Prairie, MN 55346
Phillip
Job Details:
11/28/2022
Customer complaint is when they start the dryer. The motor does homes. If I moved the drum by hand the drum does spin. The motor is weak and will need to be replaced. Today I replaced the motor. I hooked it back up and pushed it back in the closet. I ran the dryer and now it sounds good. It was heating good too.
We serviced a
WHIRLPOOL DISHWASHER
Model n/a
Near Waite Park, MN 56387
Seth
Job Details:
11/28/2022
"Broken upper rack. Failed adjusters, parts on order.; ordrd 1 W10712395 (Adjuster kit)"
We serviced a
BOSCH WASHER FRONT LOA
Model n/a
Near Plymouth, MN 55447
Phillip
Job Details:
11/28/2022
Customer complaint was the bottom of the gasket was ripped so water was leaking out from the door. I verified and then replaced the door gasket. I filled it all the way up and there is no leaks.
We serviced a
LG DISHWASHER
Model LET7774ST
Near Burnsville, MN 55337
Delton
Job Details:
11/28/2022
Found that drain pump is weak and motor wont ramp up and just humps. Customer approved estimate. Ordering part and rescheduling ; ordrd 1 Abq73503004 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Burnsville, MN 55306
Delton
Job Details:
11/28/2022
"Ice maker had broken tab. Took tab off ice maker assmebly and ice maker is now secure, ran test and it cycles and fills. Also replaced ice maker LED light board and now both lights in freezer and refrigerator now turn on and are working good.Refrigerator is working good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Plymouth, MN 55447
Phillip
Job Details:
11/28/2022
The customer complaint was frost is forming around the freezer door and basket. I noticed the top of the freezer door was not sealing tight. I removed the freezer door and reinstalled making sure it was all installed correctly. I heated up the gasket and pushed on the freezer door. I raised the front leveling legs so the unit leans back and gravity helps to keep the door sealed tight. I did follow the steps per the service pointer. The service kit that is recommended is actually for frost on the ice maker compartment and the back wall. That kit probably wouldnt fix the frost in the freezer issue. It may need a gasket or bottom door bin. Im hoping what I did today helps. I advised the customer this can be a pain to trouble shoot.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Plymouth, MN 55446
Phillip
Job Details:
11/28/2022
The customer complaint was the refrigerator temperature started to go up slowly. When I arrived the customer had the refrigerator shut off. He turned the refrigerator back on and it started cool. The compressor is running but its not cooling down. I removed the rear panel and found just a little frost in the evaporator. I waited a while and no frost a accumulated on the evaporator. It has a sealed system leak. I also found the bottom under the evaporator rusting and the door gasket is ripped. The customer will reach out to Frigidaire.
We serviced a
WHIRLPOOL DRYER
Model DBXR463EG6WW
Near Minneapolis, MN 55406
Nate
Job Details:
11/28/2022
"Start button broke off. The start assembly actually broke off from the control panel. Quoted BB for a new onE. Also quoted to install a new arcade switch. Installed arcade switch. Runs great now. ; used 1 SWITCH-PUSH (PUSH BUTTON SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MEDX550XW0
Near Waite Park, MN 56387
Seth
Job Details:
11/28/2022
Dryer had good heat but the dryer duct was blocked that come out the roof. She will have it cleaned. No repairs possible.
We serviced a
AMANA RANGE
Model ART6510WW
Near St. Cloud, MN 56301
Seth
Job Details:
11/28/2022
Failed broil element. Broiling does not work.
We serviced a
AMANA WASHER
Model NAV3330EWW
Near St. Cloud, MN 56304
Seth
Job Details:
11/28/2022
I replaced the timer and tested it. Its now fixed.
We serviced a
LG REFRIGERATOR
Model LDC22720SW/03
Near Burnsville, MN 55337
Delton
Job Details:
11/28/2022
Found that evaporator fan is making noise and if it fails could be causing the frost build up on evaporator cover. Ran diagnostics and defrost heater comes on and all other functions are working. Ordering evap fan assmebly and evaporator cover (old one has a crack in it); ordrd 1 3531JJ1004r (Evaporator cover) and 1 4811jj2002h (Evaporator fan motor assembly)
We serviced a
GE RANGE
Model JB735DP2WW
Near St. Cloud, MN 56303
Seth
Job Details:
11/28/2022
"Unit was on when the display was off. I was able to see you with the Smart HQ device did this machine stayed on even though the customer said it was off and it shut off after 12 hours automatically. Please order WB27X41351, and schedule return.; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS23R4CQ0
Near St. Cloud, MN 56303
Seth
Job Details:
11/28/2022
The customers concern was it sounded like the compressor wanted to start but it wouldnt start every once again. Upon arrival and inspection I plug the fridge in and heard exactly that the compressor would try to start but it would not kick off. I hooked up a hard start device to test and compressor did kick off but has a slight noise. I spoke with the customer and he has decided to move ahead and install a hard start device understanding that this is a Band-Aid solution for him. The fridge began cooling instantly and I watched temperature dropped 10?F in under 20 minutes. The refrigerator is now cooling. ; used 1 URCO410 (START KIT) from stock
We serviced a
GE REFRIGERATOR
Model PDS22SISBRSS
Near Minneapolis, MN 55426
Adam
Job Details:
11/28/2022
Unit wasnt cooling. Found that everything seamed to be working properly. Fans were running. Lights are on. Controls work. Pulled unit out and found that the compressor isnt running. Found when I tested the compressor it was good. I found the control board had failed which is common on this model. Replaced the control board and compressor started right up again. Let unit run for about 15 minutes and could feel it start cooling. Installed WR55X10942 from truck stock; used 1 WR55X10942 (CONTROL BOARD - MAIN) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US
Near Minneapolis, MN 55423
Delton
Job Details:
11/28/2022
Found that the power is going to main board but then no 5v standby power. Bad main board. Part does not show in stock. Pleae check for parts availably and call customer with ETA and estimate.Control board DD82-01337B; saved tckt
We serviced a
MAYTAG DRYER
Model MDG9700AWM
Near Saint Paul, MN 55116
Nate
Job Details:
11/28/2022
"Dryer has been running loud and smelling like gas, clothes have been damp when done. Crawled under their porch and checked air flow of dryer after I climbed behind washer and reconnected the dryer vent. 5 mph at best. I did a dryer vent cleaning after that and now its 12 mph. Vent runs down into the basement, across, and then up through a crawl space. There is a quiet humming from motor."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Blaine, MN 55449
Matt
Job Details:
11/28/2022
"Customer complaint is, THE CENTER BAR LATCH IS COMING OFF. Inspected and tested. Found the door mullion is falling off because the top bracket is broken. The only way to fix it is to replace the door because the bracket is part of the door. Also both right and left door gaskets have a hole in them. Needs a new right hand door and both FF door gaskets. Installed new right FF door and both gaskets. Refrigerator is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Plymouth, MN 55446
Phillip
Job Details:
11/28/2022
"The customer complaint is the dishwasher display was giving a fault code of F2 E2. That full code indicates no signal between the main board in the user interface. After inspecting, I found corrosion on the main board and at the connector going from the board to the user interface.Today I replaced the main control and the ribbon cable. The user interface is working and the dishwasher is working good."
We serviced a
SAMSUNG DRYER
Model DV393GTPAWR/A1
Near Saint Paul, MN 55116
Nate
Job Details:
11/28/2022
Replaced bad fuse. Dryer runs and heats great now. Customer also requested a dryer vent cleaning.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Champlin, MN 55316
Matt
Job Details:
11/28/2022
"Customer complaint is, LID IS BROKEN. Inspected and tested. Found the lid is cracked on the left side by the hinge. Needs a new lid, part number W11130236 and I think we should replace both hinges because this is the second time this has happened. Installed new lid and both hinges. Washer is now fixed."
We serviced a
UNKNOWN REFRIGERATOR
Model SJG2254FS
Near Champlin, MN 55316
Matt
Job Details:
11/28/2022
"Customer complaint is, Error code and unit beeping. Inspected and tested. FF compartment temperature was 38F, freezer was 0F and ice maker compartment was only 24F. When you open the flex drawer you get a E6 error. I called tech line and he told me its a communication error, probably with the wiring for the flex drawer. Also said this could very likely be are ice maker issue. I removed the flex drawer and found the wiring harness has failed and some of the wires are split. Needs the flex drawer wiring harness. Installed new flex drawer wiring harness and new ice maker. Refrigerator is now fixed."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Rogers, MN 55374
Phillip
Job Details:
11/28/2022
The customer complaint was the washer is leaking from underneath. I tipped it back and saw evidence of water leaking from transmission area. I spun the basket by hand and it roared. I filled it with water and some was leaking from the bottom center. I tried to get the impeller off but it started to break. I quoted for the parts and labor. I created a estimate ticket. At this time the customer declined repair.
We serviced a
KITCHENAID DISHWASHER
Model kdtm354dss4
Near Saint Michael, MN 55376
Phillip
Job Details:
11/28/2022
The customer complaint is the dishwasher will fill but not wash the dishes. I started the dishwasher and it filled with water. When the pump motor kicked in it just hums. I tried to get the motor going by tapping on it. It still humming. It needs a new wash pump motor. I quoted blue book. Im ordering the wash pump motor. ; ordrd 1 W10902589 (MOTOR/PUMP & SUMP ASSM TALL TUB)
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Rogers, MN 55374
Matt
Job Details:
11/28/2022
"Customer complaint is, dishwasher is not draining. This is a completely different issue. Inspected and tested. Found the drain pump has failed. Also the water supply hose is leaking at the valve. Installed new drain pump and water supply hose. Tested dishwasher and its working great. Dishwasher is now fixed. ; used 1 HOSE3 (Kdw672pp 3/8' DISHWASHER HOS) from stock"
We serviced a
WHIRLPOOL WASHER STACKED++
Model GHW9150PW0
Near Eagan, MN 55121
Delton
Job Details:
11/28/2022
"Found that the drain pump is bad and getting long drain error (F2) Customer approved estimate. Replaced drain pump. Tested and washer fills, agitates, drains and spins. Washer is working good.; used 1 4681EA2001T (DRAIN PUMP) from stock"
We serviced a
LG WASHER
Model WT5101HW
Near Eden Prairie, MN 55346
Adam
Job Details:
11/28/2022
Unit was making loud squeaky noise. Right way would make the noise. Even if I spun by hand. Removed the rotor from underneath and found a bunch of metal debris and little metal balls from a ball bearing. The stator and rotor both have some damage from the metal but looks usable. Would need to replace the bearing on the washer though. Customer said its over a 10 year unit so they dont want to put money in to it
We serviced a
GE DISHWASHER
Model GDT605PFM0DS
Near Minneapolis, MN 55437
Adam
Job Details:
11/28/2022
Unit is dead and cant use. Been doing it for awhile. They have unplugged it then it works then it stops now its been just stuck off. There is a GE service bulletin for this issue. Went through the bulletin and found that I need both boards list below like GE says. Office please order the parts and reschedule as needed. The control board doesnt look like its available at our 3 venders. WD21X25732 control boardWD21X26183 UI board ; saved tckt
We serviced a
LG WASHER
Model WT7305CV
Near Cold Spring, MN 56320
Seth
Job Details:
11/28/2022
Ui does not respond any more.
We serviced a
GE REFRIGERATOR
Model CFE29TSDCSS
Near Saint Paul, MN 55106
Nate
Job Details:
11/28/2022
Fridge not cooling. Tested compressor. Windings are good. All at 6.4-6.7 ohms. Fans running. Installed new inverter board. Now the compressor runs and its cooling. Quoted bb. ; used 1 WR49X10283 (COMPRESSOR INVERTER) from stock
We serviced a
BOSCH DISHWASHER
Model SHX7ER55UC/50
Near Minneapolis, MN 55408
Adam
Job Details:
11/28/2022
Customers complaint is unit leaking water from front right corner of unit. Looks like from the door area. Ran unit multiple times and it never leaked. Customer is using the platinum packets and using the 1 hour cycle only. Let him know we have seen lots of complaints for leaks because of those. Because I couldnt get the unit to leak. Told customer to watch the unit to see if they see it leak with it just running a normal cycle without any soap. ; saved tckt
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US/AA00
Near Shoreview, MN 55126
Nate
Job Details:
11/28/2022
Motor running really loud. Has a bad wash motor.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW
Near Minneapolis, MN 55405
Adam
Job Details:
11/28/2022
"Unit wouldnt start found that the push start button was bad. Replaced the switch with truck stock arcade start switch. Reassembled unit and tested multiple times. Unit works great now.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 ARCADE SWITCH (SWITCH - PUSH TO START) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Minneapolis, MN 55418
Nate
Job Details:
11/28/2022
Replaced bad motor/sump assembly. Runs great now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSC2323TS0
Near Minneapolis, MN 55414
Nate
Job Details:
11/28/2022
42 in freezer and 50 in fresh food section. Only top 10% of freezer evaporator is frosted. I put into test mode. Temp sensor is sensing right temp. Heater turns on great. When compressor running its hot but no frost forming on evaporator. All fans running. Sealed system issue.
We serviced a
GE DRYER
Model GTD33GASK0WW
Near Minneapolis, MN 55442
Adam
Job Details:
11/28/2022
Unit was making a noise when tumbling. Disassembled unit and found a few plastic pieces from a sweatshirt stuck in the glides on the front of the dryer. Everything else looked good on unit. Greased up the back bearing and reassembled now unit is working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Maple Grove, MN 55311
Phillip
Job Details:
11/23/2022
The customer complaint was the freezer and fridge lights do not work. When I arrived I opened the doors to the fridge and freezer and all the lights were on. A few moments later the freezer light started to flicker. The freezer light switch seems a bit touchy and the led in the freezer is dim. Im going to order and replace the freezer light module and light switch. The customer says the freezer light has been replaced 2-3 times already. Today I replaced the freezer light module and the freezer light switch. I put some grease on the light module connection before I plugged the wires back in.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Richfield, MN 55423
Phillip
Job Details:
11/23/2022
"The customer said the dishwasher would not drain. I found a lot of water in the dishwasher. When I started the cycle the dishwasher started the drain and it ran until all the water was drained out. The customer said it has been fixed 3-4 times already. He said the main control board, the water valve and door seal have been replaced. I did a fill and drain 3 times. The dishwasher is draining just fine. The dishwasher drain hose was connected to a y fitting then hooked to the disposal. The R/O system drains into the y and disposal. I advised the customer that I have seen before wheres that water from the R/O drains back down the drain hose into the dishwasher. The t connector was not completely vertical and the drain hose was angling down from the disposal. I straightened the white connector and raised the drain hose. I advise the customer to have the RO people come out and verify its installed properly ."
We serviced a
LG DISHWASHER
Model LDP6809SS
Near Minneapolis, MN 55407
Nate
Job Details:
11/23/2022
Replaced broken wash motor. Runs great now.
We serviced a
KENMORE DRYER
Model 110.728021
Near Minneapolis, MN 55423
Nate
Job Details:
11/23/2022
Not running. Found a bad door switch. Customer is going to replace it himself as he already changed out a thermal fuse himself. Quoted BB
We serviced a
BOSCH DISHWASHER
Model SHU3302UC/U11
Near Minneapolis, MN 55424
Nate
Job Details:
11/23/2022
"Just drains. The float was stuck in the raised position. Set it back down, its totally dry. Now the dishwasher will run. But there were tons of suds, many of them leaking out. Most likely this is what caused water to leak down into the basin. I put veggie oil in the dishwasher and ran it and got rid of the suds. Also recommended Finish. Runs great now with no leaks."
We serviced a
FISHER PAYKEL++ DISHWASHER
Model DD24SCW6V2
Near Minneapolis, MN 55426
Nate
Job Details:
11/23/2022
"Dishwasher control is flaky. Doesnt respond great. When you try and start a cycle it beeps after a minute or two. Took the dishwasher drawer out, there has been a lot of mouse activity. The drain line behind the back clip has a hole. Water is leaking out, onto the main control. Sent video and photos to RJ. Need authorization. My recommendation is that this be replaced due to the amount of mouse poop, and the cost of needed parts. Control board in the front panel of drawer, main PCB, and drain line. ; O-emld tckt"
We serviced a
LG WASHER
Model WM3997HWA/01
Near Robbinsdale, MN 55422
Nate
Job Details:
11/23/2022
"Leaking from filter. It wasnt screwed in all the way and had a lot of hair. Cleaned it and screwed it in nice and tight. No leaks. The flood pan was full of water to the brim. Wet vacd all the water out. Tested it, no leaks other than a little residual water inside washer base from previous leaking: recommended putting towel down in front to soak up residual water."
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Sauk Rapids, MN 56379
Seth
Job Details:
11/23/2022
"NE error, I found there was hard water build-up on the diverter motor. I quoted a sump as the seal is not individually sold. They declined repairs."
We serviced a
WHIRLPOOL CLEANING- DRYER
Model WED8000BW0
Near Sartell, MN 56377
Seth
Job Details:
11/23/2022
"I completed the following actions, Vacuumed lint, oiled rollers, cleaned the bulkhead, and cleaned exterior vent hood it had fallen apart in the wall, customer notified."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near St. Cloud, MN 56303
Seth
Job Details:
11/23/2022
Customers concern was when the dishwasher drained that water ran out of the air gap or siphon break. Upon arrival and inspection we found there was buildup in the black hose that connected to her P-trap. We cleaned the air gap and the plumbing where it entered into the homes drain. We tested it three times and it rained perfectly after that. The dishwasher drain is now working as designed.
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC
Near St. Cloud, MN 56303
Seth
Job Details:
11/23/2022
I replaced the failed inlet valve and tested the dishwasher it is now fixed.
We serviced a
ELECTROLUX RANGE
Model EI30ES55JSD
Near St. Cloud, MN 56301
Seth
Job Details:
11/23/2022
Customer back the day before woke up to range in lock position. Upon arrival and inspection I reset the lock and the machine went through self check and unlocked the doors and went back to a normal standby position. Checked all the major functionality along with watching temperatures in the machine cycled perfect I could not find any run away temperature conditions or issues. If this machine real fans we need to swap out the master board and the oven relay and control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Waconia, MN 55387
Adam
Job Details:
11/23/2022
Installed ice maker and then tested unit. Its working properly now. Let customer know it can take a little while to make ice.
We serviced a
FRIGIDAIRE WALL OVEN++
Model FGEW3065KFB
Near Chaska, MN 55318
Adam
Job Details:
11/23/2022
Unit is slow to get to temps and wont maintain temps. Found that the broil element kicked on and the convection element worked. Never felt the hidden bake element heat up. Pulled unit forward to ohm out the bake element and test voltage. Found the bake element is open. Quoted customer new element 318601604 element from Dey; ordrd 1 318601604 (ELEMENT - BAKE HIDDEN)
We serviced a
LG RANGE
Model LREL6323/01
Near Minneapolis, MN 55444
Phillip
Job Details:
11/23/2022
The customer complaint was when she was using the oven smoke started to bellow out the vent and the right side of the range. I pulled the range out and removed the cooktop and right side panel. The insulation looked ok and I found nothing that was burning. I could see where the smoke was coming from. I could find was a little greasy spot on the right side of the liner. I advised the customer to run the oven at a higher heat on convection until the greasy spots burn off.
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Osseo, MN 55311
Phillip
Job Details:
11/23/2022
Customer complaint was when the dishwasher was powered off. Water was still coming into the dishwasher. The customer had the water turned off and Disconnected when I arrived. The customers was also concerned the dishwasher was not draining water. I verified the dishwasher is draining properly and I found the valve solenoid broken. I replaced the water valve assembly and a verified operation. The dishwasher does not fill with water When its turned off anymore and it does wash and drain fine.
We serviced a
GE DISHWASHER
Model GSD2000J01BB
Near Eden Prairie, MN 55344
Adam
Job Details:
11/23/2022
Customers complaint was foam coming out the front of the machine. Found water In the unit because they just shut it down. Start up the unit and was a huge foam party inside the unit. Used some vegetable oil to cut down the suds took quite a bit to get it clean out. I never had the unit leak on me. The motor was louder then normal on this unit. They are using cascade platinum packets. Which I let the landlord know those have been a big issue. Because the motor was loud I checked under the unit and found that it was leaking and dripping at the dishwasher motor. Wasnt much but still was dripping. Showed the home owner. Quoted new motor assembly WD26X10013. Customer will think it over and let us know; saved tckt
We serviced a
GE RANGE
Model JB755FJ7DS
Near Big Lake, MN 55309
Matt
Job Details:
11/23/2022
"Customer complaint is, BROKEN GLASS DOOR. Installed new glass pack. Range is now fixed."
We serviced a
KENMORE RANGE
Model 790.78902
Near Big Lake, MN 55309
Matt
Job Details:
11/23/2022
"Customer complaint is, WHEN TURNS ON THE OVEN, HEATS VERY SLOWLY & WONT REACH TEMP. Inspected and tested. Found the lower oven bake ignitor is weak.. Customer approved repairs. Installed new bake ignitor and tested. Oven is heating great. Oven is now fixed. ; used 1 5303935066 (FLAT IGNITER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Albertville, MN 55301
Matt
Job Details:
11/23/2022
"Customer complaint is, not cleaning dishes. Inspected and tested. Found the circulation pump has failed and both lower and upper spray arms are plugged solid. I installed new circulation pump and shipped both spray arms directly to the customer to install. Dishwasher is now fixed. ; pckd up 1 WPW10317197 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)"
We serviced a
SAMSUNG MICROWAVE
Model SMH7175BC
Near Eagan, MN 55123
Delton
Job Details:
11/23/2022
Found that light bulb broke off inside light socket. I got it out but light still didnt work. Found that it shorted the relay on the board and not sending power to light socket.Control board would hav to be replaced. Part shows NLA either way customer declined even if parts could be found and he will purchase new microwave.
We serviced a
FRIGIDAIRE DRYER STACKED++
Model GLGQ2152ES0
Near Rogers, MN 55374
Phillip
Job Details:
11/23/2022
The customer complaint was the dryer does not start and spin. I started the dryer and I could hear the motor but the drum would not spin. I found the belt was broken. I quoted Blue book. I replaced the drive belt and cleaned up loose lint. ; used 1 134503600 (BELT) from stock
We serviced a
KENMORE FREEZER
Model 106.581438
Near Saint Michael, MN 55376
Phillip
Job Details:
11/23/2022
"Customer complaint was the water would not dispense and ice does not dispense. I found the brackets on the dispenser bracket are broken. The auger shaft has slipped down because the collar is loose. It needs the bracket and shaft. today I replace the dispenser bracket, the driveshaft, and I had to thaw out the auger motor. The ice and water above dispensing perfectly."
We serviced a
GE DRYER
Model DCVH515EF0WW
Near Albertville, MN 55301
Phillip
Job Details:
11/23/2022
"Complaint was the dryer makes a loud rattle after running for a couple minutes. I started the dryer and it made a loud rattle right away. I took it apart and found the drum glides were warn off and there was part of a shirt or something stuck in between the drum and front glide. I quoted the customer for the parts. I replaced the glides, belt and felt from the kit. I greased the rear bearing. The dryer sounds normal now. ; used 1 WE49X20697 (DRUM - FRONT GLIDE KIT) from stock"
We serviced a
KENMORE DRYER
Model 79680272900
Near Eden Prairie, MN 55346
Adam
Job Details:
11/23/2022
"Unit is making louder then normal noise. Disassembled unit and found some lint stuck in the blower wheel. Cleared out lint and spun the motor and noticed the noise was better but was still there. Looks like the shaft on the motor is tweaked. Tried to adjust everything. Sound is a lot better but still slightly there. Also noticed the rollers are starting to go out. Would also want to put New rollers in. Requesting parts below for repair5835EL1002A blower wheelMEK37661701 blower housing 4681EL1008A motor4581EL2002H (4) rollers; snapped 4 QuickPics, states that autho needed"
We serviced a
GE REFRIGERATOR
Model PYD22KSLCSS
Near Minneapolis, MN 55426
Adam
Job Details:
11/23/2022
Ice maker not working. We replaced the ice maker a month ago and was working great till 2 days ago. Hooked up SmartHQ to test all functions. Found that the ice maker is working properly and the water valve in the back of the fridge is working. The valve in the door has failed for the ice maker. This isnt a redo because its a separate issue. Willing to help them help and not charge additional labor. ; ordrd 1 WR57X24979 (Im water valve)
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Otsego, MN 55301
Phillip
Job Details:
11/23/2022
Customer complaint was both sides not cooling well and water leaking down from ice maker. Today I found the freezer evaporator fan blade had fallen off and was not blowing air. I put the fan blade back on. I cycled the ice maker but very little water came in. The water dispenser also does not dispense water. I verified water is going to the filter but very little water is coming out the filter. I advised the customer to change the filter before doing anything else.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Otsego, MN 55330
Phillip
Job Details:
11/23/2022
Complaint is the dishwasher will not wash and gave fault code. The fail was for not draining but it drains fine. After it fills the wash motor just hums. No way to check for something stuck in these. It needs the wash motor W11416362 wash motor assembly. Need 2 hours on return. Please get approval. ; O-emld tckt
We serviced a
GE RANGE
Model MISSING
Near Minneapolis, MN 55411
Nate
Job Details:
11/23/2022
"Range has an F0 error code. The model number and serial number are worn off the tag. Unable to look up part numbers. I did turn off power to the oven out the breaker box and I gave it five minutes and turned it back on, and it reset the control so that the oven works well. She said it stopped working after they were broiling some things. The hinges are bent so the door does not fully shut up at the top of the oven. Phil is researching to see if he can figure out which hinges it would need and then if we can call the customer to give her a quote for the kitchen. Its a GE profile and it is roughly 20 years old.Customer doesnt have an owners manual. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
ELECTROLUX WASHER
Model EIFLS6OLT1
Near St. Cloud, MN 56304
Seth
Job Details:
11/23/2022
"Not draining. I found an underwire in the pump, I removed it and tested it. The washer is now fixed."
We serviced a
SAMSUNG DRYER
Model DV393GTPAWR/A1
Near Saint Paul, MN 55116
Nate
Job Details:
11/23/2022
"Dryer doesnt run. Found a bad thermal fuse. Ordered DC47-00016A. WP35001087; ordrd 1 WP35001087 (Thermal fuse)"
We serviced a
KENMORE RANGE
Model 790.944627
Near Lakeville, MN 55044
Delton
Job Details:
11/23/2022
Control board shorted and has big black mark (see picture) also rear left small cooktop burner element not heating. Burner coil shorted and broke. Also order infinite switch and overlay as its cracked. Due to costs will need autho.Control board 316462804; overlay 316419807; cooktop element 318178110; infinite switch 316436000Note: customer pulled out range and scratched their own floor.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC360AW0
Near Zimmerman, MN 55398
Matt
Job Details:
11/23/2022
"Customer complaint is, WONT GO PAST SPIN CYCLE & WONT WASH EITHER- WONT COMPLETE A CYCLE. Inspected and tested. Washer had a motor, shifter and long drain stored error. Found the drain pump and shifter were only sporadically working in test mode. When I started a cycle, the washer would go through the sensing and then go straight to done without filling or doing anything else. Washer needs at a minimum a new shifter and drain pump and likely a board. Customer is going to replace the washer. WE NEED TO REFUND CUSTOMER $50. ; saved tckt"
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Excelsior, MN 55331
Adam
Job Details:
11/23/2022
"Installed parts from last diagnosis. Installed 5304509457 switch holder5304477389 lever door. Also new switches. I adjust the switch holder to the best spot. I reassembled unit and tested multiple times. Its a lot better but still having an issue if you close it lightly. Will need hinges and door. The hinges are just to tweaked. I tried to adjust it but nothing worked. I cant find any hinges think its part of the complete shell. ; used 1 5304509457 (Switch holder), 1 5304477389 (Striker), and 3 MICRO7 (3/16' MICROSWITCH) from stock, states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV448AGP/XAA
Near Zimmerman, MN 55398
Matt
Job Details:
11/23/2022
"Customer complaint is, AFTER 3RD LOAD IT MADE A ABNORMAL SOUND. Inspected and tested. The noise Im hearing sounds like just a vibration noise. I disassembled dryer and everything looks good. Reassembled and tested. Dryer is working great, just has a vibration noise. These Samsung dryer are known for being louder from vibration noise from the motor transferring to the casing. I think the noise was probably there before, but the idler pulley noise was covering it up. Ive looked this over as thoroughly as I can, and dont think theres anything else we can do to make it quieter."
We serviced a
KENMORE WASHER
Model 110.925912
Near Apple Valley, MN 55124
Delton
Job Details:
11/23/2022
"Found that 2 of the 3 springs that hold tub level the screw fell out so when in rinse water would spray over the edge and leak onto floor.. Also the agitator dogs are worn out. Added screws and springs are secure and tub is now level and replaced agitator dogs. Upon testing washer stopped agitating then found that timer is bad as i can wiggle timer and get the motor to run.Timer needs to be replaced but shows not in stock. Timer WP3946475; used 1 80040 (DOGS) from stock, states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near Burnsville, MN 55337
Delton
Job Details:
11/23/2022
"Customer said leaked on floor and rug was completely wet. Ran test and found that seal, was corroded and bottom seal was warped. Filter was clogged with food and debris, cleaned that out. Replaced seals and splash shield, tested and after 20 minutes no leaks. Dishwasher is working good.; used 1 154827601 (TUB GASKET), 1 809006501 (THE INFAMOUS BOTTOM WIPER), and 1 154701001 (SPLASH SHIELD KITS) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Burnsville, MN 55337
Delton
Job Details:
11/23/2022
Ran test and did not add soap and found that there were a lot of suds. I showed customer and she had recently changed soap when it started leaking. I recommended to use finish pods or go back to whatever they were using before. Also found that the black tar insulation was breaking off. I cleaned that out and explained was just for sound and didnt affect the dishwasher.Ran with cooking oil to rid suds. Dishwasher itself is working good and customer will change soap.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVA03
Near Saint Paul, MN 55105
Delton
Job Details:
11/23/2022
"Found that ice maker is bad. Motor is stripped and not turning. Customer approved estimate. Replaced ice maker, tested and it cycles and fills. Ice maker is working good.; used 1 WPW10190965 (ICEMAKER) from stock"
We serviced a
MAYTAG WASHER
Model MHWE200XW00
Near Victoria, MN 55386
Adam
Job Details:
11/23/2022
Customers complaint getting the LF error code. Which is a low fill. Went into test mode was getting that code. Went through test mode. All the valves kicked on and worked. Noticed a leak underneath removed kick panel and had water on the bottom pan. It was coming from a tear in the boot. Quoted customer on a new boot. We couldnt get the error code to happen the whole time I was there. Customer is going to think over doing the boot repair
We serviced a
WHIRLPOOL RANGE
Model WFG374LVS1
Near Saint Paul, MN 55105
Delton
Job Details:
11/23/2022
"Found that the igniter is corroded and not always making a spark. Customer approved estimate. Replaced igniter, tested and sparks and ignites every time. Range is working good."
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model n/a
Near Saint Paul, MN 55105
Delton
Job Details:
11/23/2022
Found that water valve is bad and has slow trickle when filling. Water screens are clear. Water valve needs to be replaced. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 Wp8540751 (Water valve)
We serviced a
GE MICROWAVE
Model CEB515P4N1WM
Near Zimmerman, MN 55398
Matt
Job Details:
11/23/2022
"Customer complaint is, NOT HEATING. Inspected and tested. Found the top door switch has failed.Customer approved repairs. Installed 3 door switches and tested. Microwave is working great. Microwave is now fixed. ; used 3 MICRO7 (3/16' MICROSWITCH) from stock"
We serviced a
MAYTAG WASHER
Model MHWE450WW02
Near Sauk Rapids, MN 56379
Seth
Job Details:
11/23/2022
Bad actuator error codes. I quoted replacement. He declined repair. Customer had the unit apart when I arrived.
We serviced a
KENMORE WALL OVEN++
Model 790.48903
Near Minneapolis, MN 55419
Nate
Job Details:
11/22/2022
"Customer concerned about radiation and that its not heating right. She had microwaved blueberries and they didnt defrost like they normally do. Per the tech manual, I filled a 16 oz measuring cup of water and measured temp with thermocouple. 72 degrees. Then ran it on high for 1 minute. 107 degrees. Did this three times. 35 degree difference which the manual says it should be between 22 and 45 degree difference. Customer was concerned that it isnt working right still, and expected more tests than that. Ended up consulting with RJ. I pulled the double unit out with my oven cart, took it apart, and measured wattage and amp draw. 1783 watts and 14.8 amps. Perfect output on high side by transformer. Sounds good. Door latches work great. Microswitches work great. No wear on latch mechanism. Please see additional notes. Everything runs great. ; saved tckt , states that autho needed"
We serviced a
SAMSUNG MICROWAVE
Model ME18H7G4SFS
Near Avon, MN 56310
Seth
Job Details:
11/22/2022
"Microwave no longer heats. Customer was using the cooktop boiling water and began to use the microwave and there was a loud pop and flash. The cooktop is too close to the microwave per manufactures recommendations. The high-voltage system has failed I quoted a magnetron, capacitor, and diode. After speaking with the customer she is going to replace it with a thin model style that well have the appropriate amount of distance between the countertop and the bottom of the microwave."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Roseville, MN 55113
Adam
Job Details:
11/22/2022
Installed spray arm assembly from last diagnosis and now unit is working properly
We serviced a
GE DISHWASHER
Model GDF510PSD6SS
Near Eden Prairie, MN 55347
Phillip
Job Details:
11/22/2022
"Customer said the dishwasher will fill with water, but it does not wash the dishes and then it drains the water out. I hooked up the diagnostic tool and ran the circulation test. During the test dishwasher filled with water and then it said the circulation pump was on, but it was not. I tapped on the motor and then it came on. It will need a new circulation motor. I quoted the customer bluebook price. Im ordering the wash motor. ; ordrd 1 WD49X23778 (MOTOR/PUMP ASSM)"
We serviced a
ROPER RANGE
Model FGP314T00
Near Minneapolis, MN 55416
Adam
Job Details:
11/22/2022
Was installing the igniter noticed that the right front gas line or VENTURI is cracked so gas is leaking before it gets to the igniter. Let tenant know. Her sister owns the house and talk with her. WP98017359 is the part number. Didnt install the igniters until they want to do full repair.
We serviced a
LG WASHER
Model WM3070HWA
Near Chaska, MN 55318
Adam
Job Details:
11/22/2022
Unit is dead. Tested the outlet and that was good. Checked the connection from the outlet to the noise board that was good. Was getting voltage to the main board from the noise board. But no light was on the main board. Per the tech sheet from LG it says at that point to replace the main board. Quoted customer new board. And they are going to get a new unit
We serviced a
GE MICROWAVE
Model CEB515P2N1SS
Near Minneapolis, MN 55413
Matt
Job Details:
11/22/2022
"Customer complaint is, MIC/CONVECTION OVEN- UNIT NOT WORKING. Inspected and tested. Found the oven TCO is fried. Installed new TCO and tested. Microwave is working great. Microwave is now fixed. ; used 1 MICRO9 (THERMAL FUSE) from stock"
We serviced a
THOR++ RANGE
Model HRG3080U
Near Saint Paul, MN 55117
Delton
Job Details:
11/22/2022
"Front right burner not lighting. Found that spark electrode is cracked and sparking underneath cap. Also front right burner gas valve screw that secures its appears to be broken and knob is loose. (See pictures) please find parts info and quote customer. Also have 2 other appliances that need parts and repair she is wondering if she can get a discount since they all are in need of parts and repair.Also ill need some documentation on how to pull this apart to get to these parts. Never worked on Thor before, schedule me 2 hour block just for this unit.; saved tckt"
We serviced a
LG WASHER
Model WM3670HRA
Near Eden Prairie, MN 55347
Phillip
Job Details:
11/22/2022
The customer said that when it drains water was leaking. I started a drain and found water leaking from the rear of the machine at the top. I found the drain siphon hose was off of the tub. I cut the hose back about a 1/2 inch and put the hose back on. I tested it again and now no water is leaking when it drains.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSP/AA
Near Saint Paul, MN 55117
Delton
Job Details:
11/22/2022
Fresh food evaporator not defrosting. Evaporator cover full of ice build up coming out of vent holes. Cannot pull off cover but heater is open from board. Quoted for evaporator assmebly which has all parts needed.Please contact customer when we have quotes for other appliances and she is wondering if she can get discount since there are 3 appliances.If she wants repair this fridge will have to be unplugged 48 hours for all the frost to melt. Schedule 2 hours for this call since have to weave in heating element.Part# da96-00845a; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model W9RXXMFWS01
Near Saint Paul, MN 55104
Delton
Job Details:
11/22/2022
"Found that evaporator fan motor is bad and not running. Also the evaporator drain is frozen over. The water pressure coming to ice maker is very low and only fills about 2 cubes when ice maker cycles.Customer approved estimate to replace evaporator fan motor and add heat probe. Picked up parts, replaced parts, tested and fan now runs and evaporator drains normally and no longer leaks. Refrigerator is working good.; used 1 819043 (DRAIN HEAT PROBE) from stock, pckd up 1 Wp2315539 (Evaporator fan motor)"
We serviced a
FRIGIDAIRE RANGE
Model FEF326AQL
Near Chaska, MN 55318
Adam
Job Details:
11/22/2022
"Unit wont bake and top burners are Smokey. Found the bottom bake element was busted and needs to be replaced. Broil is still working. Bake element 316075103. The top burners are really filthy and thats why they smoke has a lot of oil soaked in to them. Would need two small burners and one large. Left a voice mail Quoted JEFF at AGM waiting to hear back. Havent ordered the parts yet; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 316442301 (BURNER - COIL SURFACE UNIT 8' (PLUG-IN)), ordrd 1 316075103 (Bake element) and 2 318372211 (BURNER - COIL SURFACE UNIT 6' (PLUG-IN))s"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model n/a
Near Minneapolis, MN 55406
Nate
Job Details:
11/22/2022
Replaced bad inner tub assembly and drive block that came with it. Ended up not needing to replace the transmission. Will return that to Sundberg.