Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed October 25, 2023 to October 30, 2023
Model WM4270HWA/01
Customer complaint is, SMALL LEAK. Inspected and tested. Found the gravity drain hose that comes off the drain pump housing has wore a hole in it. I cut 3inches off and put the plug back in. Tested and no more leaks. Washer is now fixed.
“Excellent service! Technician was able to diagnose and fix the problem in a short amount of time. He arrived on time and was friendly and professional.”
Rochelle P.
Model DLGX7701WE
Customer complaint is, bearing noise and grinding noise. Inspected and tested. Found the right rear roller has failed and the rest of them are covered in hair and are seizing up. Customer approved repairs. Installed all 6 new rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.
“On time, reviewed what needed to be fixed and was cost effective.”
Andrew J.
Model 110.66712694
Dryer not running. Found a bad motor. Replaced motor, vacuumed out dryer and oiled and cleaned rollers. Also replaced rollers with rollers customer purchased. Told them no warranty on rollers. Runs and heats great now.
“The Omega Force techs were great! They talked me through their analysis of the problem (electric motor died) and showed me the parts most common to fail on my model of dryer, then quoted price to replace the failed part. I elected to have the dryer repaired. They were fast and knowledgeable and had it repaired an hour after they arrived. I'm very happy to have my dyer repaired rather than disposing of it and buying a new one.”
Levi S.
Model EW5430BLS
Customer complaint is, blower motor does not run but the lights come on to indicate it is. Inspected and tested. Lights work, but no fan. I power cycled vent hood and now its working perfectly. I turned it on and off multiple times and let it run for over 10 minutes and it is working great.
“On time and thorough”
Mary K.
Model SMH1816S
The customer said the microwave will randomly beep and flash SE which is for a shorted key. We replaced the main board.
“Very knowledgeable and great service. Will ask for Philip next time an appliance needs repair. Thanks”
James T.
Model GYE22HSKNSS
Installed new door light switch. Once installed hooked up smart HQ cleared the codes and tested door switches. Everything now is operating correctly. also customer wanted the door alarm on. We made sure we got that on also.
“He arrived when he said he would. Very polite & respectful. Explained what needed to be replaced & open about the cost. We would 100% recommend him”
Sarah N.
Model WFW94HEXW2
Giving an F1 E2 error. That is for the motor control unit. Washer doesnt run. Just locks and then flashes the lock light. Put it into test mode and it gave us that error code. Tried to run it and it wont do anything. Found smoke on back of MCU. Went to Dey to get the last one in stock. Came back and installed it and it runs great now.
“Great Job Nate and Ivan. These guys went above and beyond to fix my washer before the weekend. So appreciated. 10/10 would call again.”
Courtney B.
Model 795.71089015
Customer complaint is, water on the floor. Inspected and tested. FF temperature is 39F and freezer is 3F. Found ice on the bottom of the freezer floor. I disassembled freezer and the drain is plugged. Defrosted freezer evaporator drain pan and pulled out refrigerator and cleaned drain on the back side. Drain is working great. Refrigerator is now fixed.
“You did a nice job Matt”
Byron B.
Model WM1832CW
When we arrived the washer had water sitting in the bottom. Today we replaced both hot and cold valve. The washer tested good.
“Very pleased with the performance and end results. Diagnosing the problem, locating a replacement part, and installation by Phillip and his partner went very well. I am pleased with the outcome, a working 20 year old washing machine rather than needing to purchase a new machine saving me hundreds of dollars!!!!”
Laurie J.
