Service History 130

Model HRB171N6AWE

Customers complaint freezing items in the drawer. Customer had eco mode on. I explained what she uses. She said she alway had it on super cool. I explained super cool eco and super freeze features. I explained you dont want to use them all the time and I recommend not using them at all. Running it a super cool will eventually freeze items. Explained all the features best of my knowledge.

“Very knowledgeable and professional person with great service.”

Janine E.

Model ABB1927DEW

Fridge has been making a vibrating sound. Customer cleaned off coils, and then raised the right front leg today and the vibrating went away. I looked under the fridge and could see the condenser coils on the right side were off the ground but the coils on the left side were really close to the ground. We used my pump wedges and a level and raised the left side up until fridge is level and coils off both sides of floor. Very quiet now.

Model SHE6AP02UC/05

Customer complaint is, F24 error code intermittently. Customer said that theyve never seen standing water in dishwasher and it usually gives the code at the beginning of the the cycle before it fills with water. Inspected and tested. I removed the filter and drain cover and everything looked good and was clear. Dishwasher drains downstairs. Its got a really long black rubber hose extension in the basement and hooks up to the pipe underneath the sink in the basement. Rubber hose had a connection about 3/4 of the way down, so I disconnected it and ran it straight into the sink. Customer approved me leaving it like this. I ran dishwasher for about 30 minutes and it was working perfectly. I think if she continues to have problems, we will need to replace the drain pump.

Model LMXS30776D/01

The whole unit is not cooling as good as it use to. The freezer is above 10 and the fresh food is above 40. I pulled it out and found that the compressor was replaced about 3 years ago. The low side pressure was in a vacuum and the high side was around 75. I used the leak detector glasses and light and found die around the condenser solder joint. They replaced the compressor and the condenser. To verify I pressurized the system with nitrogen and sprayed the joints with soap. Where the die was I saw bubbles. I replaced the compressor, filter drier and repaired the leaking joint. I purged the system again and found no leaks. I then pulled a vacuum and recharge the system. I advised them to wait 6-8 hours to cool and 24 hours before its 100 percent back to normal.

Model KSDF30US

Replaced bad Icemaker. Cycled it, it filled great. Also got water filter part number for customer.

“Nate was punctual and professional! My Thermador freezer is finally working & making ice (for the 1st time since its installation 3 years ago). Thank you Nate & Omega for your expertise, especially getting the new part within 2 days & installing quickly!”

Ann C.

Model WMH31017H208

Light went out. Customer bought a new microwave bulb and installed it and it worked for 2 days and stopped working. Found the new bulb burnt out. Customer will buy new bulb and I told them to not touch the bulb with their skin, to keep oils off of it. I took down the panel under the microwave and found both terminal connections on bulb were burnt. One connector was loose. I spliced on new wires and new terminals and made sure they were nice and secure. New bulb should work great.

“I really appreciated all the clear communication through text, phone calls and tracking.”

Sara C.

Model DV42H5400EW/A3

Customer complaint is, NO HEAT. Inspected and tested. Found the heating element had failed. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 190F and 130F. Dryer is now fixed.

“Very prompt, efficient.neat and friendly”

Jerry W.

Model WGD5600XW0

Customer complaint is, making a squealing noise. Inspected and tested. Found the idler pulley is seized up and the belt is cracked. Customer approved repairs. Installed new rebuild kit and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.

“My service person was very polite, explained things very well and over all did a very satisfactory job!”

Linda O.

Model 11020912991

Replaced clutch and pressure switch. Tested and washer now fills and stops at correct water levels.

“I sent the following message to omegaforceservices.com after you completed your work yesterday. I was hoping someone would forward the message to you. Thank you both! To Whom it May Concern, I wanted to take a moment to recognize Delton and Ivan for the service they provided repairing my washer. As a long-time homeowner who has had some unfortunate experiences with repair services in the past, I was pleasantly surprised at their professionalism and transparency in assessing and resolving the issue. Please pass along my appreciation for a great experience and their stellar service. Regards, Diane N. Bloomington MN”

Diane N.