"Customer complaint is, NEED LINT CLEANING AND REATTACH THE VENT TO THE OUTSIDE PORT. Disassembled dryer from back and front and vacuumed out lint and cleaned out vent. Reattached dryer vent to wall, but theres nothing holding it in place but the dryer being pushed up against it. Its going to stay in place as long as the dryer is pushed back. Customer would have to replace the vent that goes from the outside of the house to the inside to permanently attach. I showed this to the customer."

Customers complaint making loud noise and LE code. Code is for motor locking. Put unit in spin and unit makes loud noise during spin one direction worse then the other. Inspected rotor made sure it wasnt loose. Found the noise is coming from the bearing itself. Unit would need a new bearing. Customer is going to get a new unit.

GARAGE UNIT -HAD LIGHTING STRIKE HOUSE AND WANTS UNITS LOOKED OVER. Hooked up SmartHQ. Checked for codes nothing related or recent. Also checked over the board and wiring. No signs of any damaged. Updated software because it was available to do. Unit is working properly.

The customer said the whole unit stopped cooling. When I arrived the fridge was in demo mode so the compressor was not running. The customer turned off demo mode. I pulled the fridge out and removed the rear panel. I checked for leaks at the joints and found leaking from the filter drier to the steel. I replaced the drier then checked for leaks again. This time its good and no more leaks. I pulled a vacuum and recharged the system. The freezer was getting cold before I left.

The complaint is the dryer does not start. Another service company was out and said the motor was bad. I did some testing and then tried the motor. It still was not working. I then found the door switch was the issue. I ended up cleaning hair around the door and switch. Now the dryer is working great. I opened and closed the door several times and the dryer starts every time.

"Customer complaint is, FRONT NOT DISPENSING DETERGENT AND THE FRONT OF THE DOOR BOOT BUILDING UP WATER. Inspected and tested. Found the door boot is just dirty and full of hair. I showed customer how to clean it and advised on cleaning regularly. This has a auto dispenser and its not working, its just filling with water. Needs a new dispenser assembly as well.

"Customer complaint is, MAKES A NOISE THRUOUT THE WHOLE WASH CYCLE. The wash motor is loud when running. Installed new wash motor and tested. Dishwasher is working great and sounds good. Dishwasher is now fixed."

The complaint was water is leaking from the back. I found the water supply was off. I turned the water supply back on. I ran the washer. I found no leaks from the washer. I found the water line dryer splitter was leaking. I replaced the y splitter and the dryer water supply hose. Now there is no leaking from the connections.

Tested and heater comes on. I explained that plastics will not dry very well and that top of cups with divots will hold water. I explained that rinseaid is needed for efficient drying. I increased the amount of rinseaid set by dishwasher. I also informed to use sanitize cycle to incase drying of dishes per the user Bosch manual. Per diagnostics all functions are working good as im here.

The spark module was dead and not working. Today I replaced the spark module and now all the burners are working.

Its leaking from the front left corner. Upon arrival I found the dishwasher was tipped forward. I pulled it out and lowered the back wheels, and adjusted it so its level now.

"Replaced water valve, tested and no more leaks/drips. Washer fills and is working good.Customer approved to charge card on file. I think the card is on another work order? Please process card for this work order and customer approved the credit card fee (i added it in work order already); saved tckt , states that autho needed"

"Display is totally locked up. All lights illuminated on it. Called tech support, hard reset didnt do anything, needs new display. Temps are good. Part number is 5914120200. Can someone please order the display and reschedule the customer? ; saved tckt"

"Sheet of ice on bottom of freezer. Leaks out unto floor. Found the evaporator drain was iced over, needed to be steamed out from freezer side and condenser side. Took drain lines out and adjusted those and cleaned those out. Now the water drains nicely and doesnt go down into the freezer. If customer just wants that done, I quoted them $111. They were on a conference call so I couldnt speak with them but they said to send invoice for repair today. Icemaker hasnt been making ice. Only error is E8 which is Icemaker sensor, and tech sheet says to replace Icemaker. I pressed the button on it and it cycled, but never filled with water and water valve didnt hum. The water dispenser on the door works great though. I tried checking for voltage at valve when cycling Icemaker, but couldnt get it to cycle anymore, even after unplugging fridge for 15 minutes. Can the office call customer and give them quote? Ive attached quote in photos. They would owe 392 at end of repair if they pay by check. Also, as a backup, please order water valve if customer wants to move forward with Icemaker repair. Icemaker is part DA97-13415B and valve is DA62-02360B. ; saved tckt"

Only lights work on refrigerator. UI is dead no DC voltage going to UI. No power to fans. Power is running to main board but nothing else. Called Bosch tech support and they said its the main power module. But customer said they heard buzzing from underneath before the refrigerator stopped working.Previous company ridge (the guy that rips off people) was here before and didnt fix anything. And customer is upset by them.Customer approved estimate. Ordering part and rescheduling. Scheduling 2 hours.; schdld next appmnt for 8/14 MON !

Water is leaking from the back. I pulled the fridge out and removed the back cover then turned the water back on. I found water was leaking from the dispenser valve. Im ordering the water valve assembly. ; ordrd 1 WP67006531 (Water valve)

The washer will lock the door and the water valve and drain pump works. It will not run the motor. I get the 5A fault which is for the motor issue. After testing it needs the motor control board. Im ordering the part ; ordrd 1 5304505521 (Motor control)

"Customer complaint is, LEAKED UNDER KITCHEN SINK. Tenant said that it was all wet underneath the sink and out onto the floor, but couldnt replicate it to see were its coming from. Inspected and tested. I inspected all the fittings underneath the sink and everything looked good. I filled and drained the dishwasher and no leaks. I started dishwasher on a heavy cycle and watched it for over 15 minutes and still no leaks. I filled and drained dishwasher 4 times and never saw it leak. This has a air break on the counter top. Im assuming its coming from there, but cant get it to leak while testing. I talked with Jeremy and he approved me bypassing the air break assembly. I removed drain hose from air break and connected it directly to the drain pipe and put a high loop in drain line. Tested and no leaks. Please bill customer. ; saved tckt"

"Replaced bad convection fan motor, runs great now."

Dryer tumbles but doesnt heat. As im here the dryer did heat for 5 minutes but then stopped turning on heat. Gas coils are bad. Customer approved estimate. Replaced coils and cleaned out inside dryer of lint build up. Tested and dryer is cycling heat normally. Dryer is working good.

The customer said the whole unit stopped cooling very suddenly. They had another company out and someone tapped into the low side. The previous company said it had a bad compressor. I replaced the compressor based off the info I was given. I also replaced the filter dryer. I leaked checked with nitrogen and found no leaks or restrictions. I pulled a vacuum then recharged the system. I replaced the main board.

Installed part from last diagnosis. Tested multiple times for leaks then let unit run 10 minutes before leaving. Unit is running properly with out any leaks.

"Icemaker keeps making ice. Found a broken Icemaker (holes that the level goes into are worn down so the level pops out). Also found a ton of ice build up around water dispenser into the icemaker. Behind the back panel. It needed a longer tube to slide over the dispenser so that water doesnt spill over the top. So we inserted a new longer tube. And then cycled the icemaker and made sure water wasnt spilling over. There was also frost build up on the back panel, and around the fan because of the excess moisture from the spill over. We steamed that out too.

Unit not heating properly. Disassembled to get to igniter. Started bake. The igniter glowed but never opened the gas. Quoted for new igniter. Installed new igniter now its working properly. Tested multiple times works properly.

"Customer complaint is, NOT HEATING. Inspected and tested. Found the magnetron has failed. Customer approved repairs. Installed new magnetron and tested. Microwave is heating great. Microwave is now fixed.

Replaced bad temperature sensor and now it runs great.

The customer complaint is the ice maker is not making enough ice and not able to keep up. When I arrived I found the ice bucket was 3/4 the way full and ice was built up around the ice maker arm. The temps were good at 37 and 0 degrees. I removed the ice maker and tested the ice maker. I ran a harvest test and it filled up with water. I pulled up a data sheet on the ice maker. It says the ice maker makes 56-72 cubes per bucket and it takes 2-3 days to fill the ice bucket. I advised the customer it dumps 8 cubes a time. So if there is a lot of people using it the maker may not be able to keep up. The ice maker is working as it should no issues found.

"Leaking water. Tested the water, its hard. There are hard water deposits in the dishwasher, I recommend dishwasher cleaner. He had taken the tub seal out, tried a new one but didnt have it in there right so he returned it. I looked over the seal, it looks good. I reinstalled the old seal. I can see that the lower spray arm is separating, and spraying out the sides. The gear is also getting stuck, and the arm is spraying water at the float. And then water leaks down through the float. Needs new spray arm.

The complaint was the dishwasher would not drain. When I arrived the customer said they tried it again and it started to drain. I checked the drain hose again and the loop is good and its installed good. I ran a hose down the drain hose and its clear. I started the dishwasher and then set it to drain. The dishwasher is draining good. I advised them to make sure the food is off the dishes and to make sure the disposal is clear before they run the dishwasher.

"Customer complaint is, BLINKING THE CLEAN LIGHT. Inspected and tested. The clean light is blinking 7 times. This is a heater circuit problem. I ran dishwasher through service diagnostics and the heater reset and is working. This dishwasher is in rough shape. Both racks are rusty and falling apart, the side rail is broken and the top spray nozzle is falling off. I recommended customer replace dishwasher in the future if they have issues."

Installed parts from last diagnosis. Once installed I also did a clean up on the dryer. Reassembled unit and tested. Unit is running great and its quiet.

Unit error 54 Which is a leak. Pulled unit out. Removed back cover. Removed all the water turned water on water started right away to leak. I tried to redo the connection and its not going to work someone stripped it. Need parts listed below to correct the issue. Valve 611906Valve clamp 700439Also need the water line hose. Cant find part number. ; states that autho needed

Handle came loose. Found that the nut is missing on the right side. Disassembled to get to nut on the back of the handle. Installed a new nut. Then reassembled unit. Now its nice and sturdy. Customer also mentioned the front right burn not igniting. Found the switch isnt working. The igniter is working when igniting the other burners. Customer is wondering if he has to call in a new claim for a different issue or not. ; snapped 1 QuickPics

"Was a big ice bag in the ice bucket and ice maker arm was raised to off. Customer said it wasnt making ice and they bought a bag and put it in there. I ran test and it cycled and dropped ice and filled. Not sure why its not making ice. There is no frost build up inside freezer since I replaced freezer door gasket.I replaced ice maker again and informed customer that we would call back tomorrow and verify that ice should be in the ice bucket.I tested new ice maker and it cycled and filled.Office: follow up with customer tomorrow to ensure ice is being made.Customer also said that garbage disposal stopped working and found that it was just a jam of plastic piece in there. I reset switch and dislodged the plastic and garbage disposal runs good.; used 1 WPW10190965 (ICEMAKER) from stock, states that autho needed"

"Freezer not running. Found a bad thermostat. RJ can you please order a thermostat and schedule a return visit? After I whacked the thermostat, it switched from OL to continuity and compressor started. ; saved tckt , states that autho needed"

"The customer said the whole unit stopped cooling very suddenly. They had another company out and someone tapped into the low side. The previous company said it had a bad compressor. When I arrived the unit was pulled out, unplugged and the wires on the compressor were disconnected. I just replaced the compressor based off the info I was given. I also replaced the filter dryer. I leaked checked with nitrogen and found no leaks or restrictions. I pulled a vacuum then recharged the system. I also updated the main board. ; snapped 1 QuickPics, states that autho needed"

"Customer complaint is, Continuing issue with frost build up on the back wall of freezer. Ice maker also again not working. Inspected and tested. Freezer is 6F and FF is 39F. I called techline and talked to Adrian for almost a hour and he walked me through testing the sensors and then did a video call and looked at the evaporator. He said it needs a new evaporator and is going to transfer it to a different company. Customer is really frustrated because theyve been dealing with this for about 3 months with no solutions. They would really just like it replaced. ; saved tckt"

Found that the push to start button is always closed and will keep timer continually running. Ordering new push to start part and rescheduling.; ordrd 1 Wp3395382 (Push to start)

"Customer complaint is, LIGHT WON'T SHUT OFF, NOT COOLING PROPERLY. Inspected and tested. Freezer temperature is 3F and FF is 35F. Found the right FF door switch is only sporadically working and the refrigerator thinks the door is open. Quoted customer $245. to install new door switch. Customer approved repairs. Part on order. ; ordrd 1 WR23X29161 (Door switch)"

"Customer complaint is, F5 E1 CODE, DOOR WON'T ACTIVATE. Inspected and tested. Lid lock is only working sporadically in test mode. When you try and start a cycle it just beeps. The lid lock has failed. Customer approved repairs. Installed new lid lock and tested. Washer is working great. Washer is now fixed."

"Cleaned 3 dead chipmunks out of dryer.

The complaint is the washer leaks into the freezer ice maker container and ice forms. I removed the ice maker and found a clump of ice in the fill cup. I cleared the ice and then found the fill tube was not in the correct position so when it fills water is spraying out the side of the cup. I pushed the fill tube in tight so it should not spray when it fills.

Code33 and water under crisper drawer. Found the water is coming from the evap drain. Pulled fridge out. Removed the drain hose and water came pouring in. The duck bell was clogged. Cleaned out the clogged, cut the duck bell, and reassembled. The code is coming from the heater. We cleared the code. Customer isnt using the ice maker anyway so he doesnt want that fixed at this time.

Customers complaint getting F97 code off and on for a while. They tried a self clean and now getting a E94 door code. Put in tested mode unlocking doors and then cleared the codes. Door is locking normally now. Next made sure the fans and elements all working properly. They all run and turn on. Next preheated both ovens to 450 and see if a code pops up. Both preheated fine and no issue. Let unit run for another 10-15 minutes and no codes.

"Found that the drain hose for washer was laying on the ground next to floor drain. I explained to customer that is why it fills and drains at same time because the hose needs to be high into wash tub or stand pipe because gravity causes water to not drain out. I put hose into washtub, ran short cycle and washer completes cycle. I did find that agitator dogs are worn and the hot water fills slowly. But washer does run and timer advances automatically.

Idler pully making a squeal/ replaced the pully. Cleaned and oiled rollers. Runs nice and quiet now.

"Customer said it wouldnt start and just beep. As im here i am able to start dishwasher and it fills but not washing. I ran diagnostic and found that there is power going to wash motor but is not running. Needs new motor/sump assembly.

"Replaced bake element, tested and oven preheated and is heating and working good."

Replaced bad user interface board. Works great now.

"Back of range sparked, and then no burners or oven worked. Found one L2 wire that had popped off the back of the range. Adjusted the wire and reconnected it, tightening it behind screw. Also adjusted and tightened L1 and N. Now all burners and oven work great. Quoted to put circle connectors on ends of wires.

The complaint is the microwave went dead while they were not using it. I found the breaker was tripped. I reset the breaker and now its working good. I tried it several times and now its working good.

"Replaced ice maker, tested and ice maker cycles and and fills. Ice maker is working good."

"Not draining, giving an OE error. Found an object stuck in the air gap. Cleaned it out, now it drains and runs great.

Replaced bad Icemaker. New one cycles great now.

"Found chipmunk that was dead in the dryer vent. Pulled out dryer and was right there. Removed chipmunk, dryer is working and vent is clear now. Dryer is working good."

The oven would not bake. I tested and found the bake ignitor is weak. I quoted for the ignitor and then replaced the bake ignitor. The bake is working good now.

WANTS THE DOOR BOOT REPLACED. Installed new door boot and tested. Washer is now fixed.

"Right hinge for freezer isnt tight. Found that it needed to be bent down, adjusted for a more secure fit. They said after the icemaker was replaced, the door hinge was loose. I also installed a shim/plastic washer on hinge to help make it tighter. Door closes great and hinge is nice and secure.

When the drum spins it makes a loud squeal. I removed the drum and found the idler was stuck and not spinning freely. I quoted the repair. I replaced the idler and oiled the rollers. The dryer was clean inside.

Installed shim kit so that door is level across top. And installed new flapper. Door closes great now.

The customer said the refrigerator makes a buzzing sound for about 10 top second spot every half an hour or so. I found they have an icemaker that was on the no water hooked up to it. I lifted the ice maker arm up and showed them how to shut it off.

"Installed new water valve from last diagnosis. After installed tested ice maker and dispenser. Also ran water multiple times through, to make sure no leaks are present. Everything is working properly and no leaks.

"Replaced the bad drain pump assembly today. Now it fills, agitates, drains and spins awesome."

I replaced both oven door gaskets. Working great now.

The bake would not light. The cooktop and broil works. I verified bake ignitor gets 120 but does not flow. I quoted the customer for the repair then replaced the bake ignitor. The bake is working good now.

"The customer said the dishwasher leaked two times, but when they ran it last night, it did not leak. I inspected the bottom spray arm and found food particles were stuck inside the holes. I cleaned out the little holes and jets on the bottom spray arm. I ran the dishwasher and after about a minute I open the door and noticed the bottom was full of suds. I dumped in vegetable oil and let it run to help cut the suds. I instructed the customer on soap usage and what type of soap to use. I let it run for about 10 or so minutes and it never leaked."

"Customer complaint is, SMOKE COMING FROM THE VENT AND SIDES OF THE OVEN. Inspected and tested. I removed back and inspected wiring and all looked good. All 3 elements ohmed out good and the sensor. I preheated oven to 400F and smoke started coming out of holes in the back of the range. It looks like the smoke is coming from the hidden bake element on the bottom. Needs new bake element.

"Customer complaint is, THE UNIT CONTINUES TO RUN EVEN WHEN SHUT OFF. Inspected and tested. The motor relay is sticking on the board. Installed new main board and tested. Dryer is working great. Dryer is now fixed."

"Not tumbling. Found a broken belt. Idler pully and rollers were good. I cleaned and oiled the rollers, vacuumed out the dryer, and ran my rotary brush through the vent and bulkhead. Runs and heats great now. Used vent tape to secure vent better too.

Entering into Wi-Fi was not working. If you press and hold the Wi-Fi button for 3 seconds it was not showing AP. I replaced the 2 parts were sent. Now when I hold the Wi-Fi button it says AP on the screen. They should now be able to set up the wifi.

"All frosted over in fz, and no cool in fresh food section. Found the vent to the ff section totally full of frost, and fan iced up so it doesnt spin. A big sheet of ice on bottom of fz. Quoted 99 to steam out freezer drain, and steam out ice on fan and floor of freezer. Steamed out duck bill on drain pipe and adjusted end of that so it doesnt happen again. Told owner 24 hours to totally cool. Owner gave permission to run card for the 99.; saved tckt"

Ice maker keeps cycling over and over and never stops or fills. Bad ice maker. Ice maker. Ordering ice maker assembly with wire harness for this model incase the wire harness is bad. Ordering part and rescheduling.Says its truck stock but dont have it on the truck.; ordrd 1 W10882923 (Ice maker assmebly)

"Customer says the it will stop mid cycle and give FL error. There are two washers next together same model and cusotmer says both are getting same error of FL mid cycle. I went into diagnostics on both and getting F8E1 error. I disconnected and checked water supply hose and has plenty of water pressure but both hot and cold valves are warm water. I looked in appliantology and found service bulletin for FL and stating that you have to verify that there is hot and cold (see pictures of bulletin)I explained to customer that however the water is hooked up in walls is not hot and cold and for washer to work it has to have both (see picture)Otherwise customer asked why it just started happening after several years. Otherwise i told him that the water valves and pressure switch will need to be replaced as those are the only thing that could cause the FL error. Because its not happening as im here.I explained that 2 guys would have to come and take dryer off so we can access the top of washer (dont have a tall dolly to take off a dryer)Customer would like estimate. Please call back and give him estimate for 2 guys or have Nate since with tall dolly?We would have to do it for both washers so make sure that he knows the estimate costs is per washer.I know this might sound confusing so give me a call if you have questions.Cold water valve W11316256; hot water valve W11316255; pressure switch W11316246; saved tckt , states that autho needed"

Unit isnt doing anything. Unit drains then fills then nothing. Does heat. Disassembled and tested the board when I started the unit and watched the volts. Its send 108volts from the board to motor. Quoted and rescheduled customer. ; ordrng 1 W11087376 (Motor)

"Both fresh food door gaskets ripped. See photo. Doesnt look like anything is rubbing or causing the issue. The flipper does lightly brush against it like normal. Looks like its the same gasket please just verify. W10830055; snapped 5 QuickPics, states that autho needed"

Found that the bearings are bad. Will start to make loud ticking sound as washer is full spin. I added load of towels and found that it wont fully spin out clothes as it will constantly try to balance clothes until it just shuts off with clothes still being very wet. MCU is bad not going into high speed spin. Costs to do tub joband MCU board exceeds value of replacement.I recommoned to replace it due to parts/labor costs.Customer they have a warranty company they will submit it to and will need total estimate with trip charge so they can submit it to their warranty company. Please put together estimate and email customer so they submit it to their warranty company.See picture for parts and estimate and email westes123@gmail.com; saved tckt

Out side of door is rusting. They had this issue before also but it was below the handle. This time up top. Added photos ; snapped 5 QuickPics

Unit not making ice in the fresh food. Also slow producing in ice maker in freezer. Found for the bottom freezer ice maker its cycling and harvesting and filling properly. The problem is the tray is cracked and sometimes wont dispense ice cubes. Will need a bottom ice maker. For the fresh food ice maker. Customer said it was freezing up and sometimes had to defrost it. I didnt have any frost as of now. But the ice maker wont harvest can hear the motor but wont dispense. Will need fresh food ice maker. If they do the ice maker repair kit for this model lets get the kit. Ice maker fresh food DA97-15217DIce maker freezer DA97-07603B; saved tckt

"63 in ff and 62 in fz. Red wire to compressor is .44 amps, black wire is .47 amps. All fans running, compressor is hot. Evaporator has ZERO frost on it. Sealed system issue. Temps have been swinging wildly for 10 days now. Very little room in front of fridge, fyi broken glass behind it. ; O-emld tckt"

Leaking water underneath crisper drawer. When i got here there was small amount of water underneath crisper but customer said that it was leaking out the door and he has been wiping up small amount everyday. I found that the evaporator cover was not pushed in all the way (see picture) so im guessing that condensation was building up or not sealing all the way when in defrost would leak outside the drain.Drain kit was installed correctly and is draining.I put cover back on and is secure customer will keep an use as normal and monitor any leaks underneath crisper.Office: Looks to be our fault and is within 60 days. Please issue refund for customer. I added job on my time card for NE redo.; saved tckt

"Customer complaint is, STUCK ON SENSING PART, WATER DRIPPING. Inspected and tested. Found the washer was half full of water because the valve is dripping. I drained it and ran washer through diagnostics and everything worked but the cold water valve. The cold water valve has failed. Quoted customer $383. to install new valve. Customer approved repairs. Part on order. ; ordrd 1 W11168740 (Cold water valve)"

"Customer complaint is, ICEMAKER SOMETIMES WORKS&SOMETIMES NO.THE FREEZER IS OVER FREEZER.FRESH FOOD OK EXEPT BY VENT FRZES. Inspected and tested. Freezer is -2 and FF was 40F. I inspected wiring at the hinge and couldnt find any wires broken or severed. I put refrigerator into test mode and couldnt get the ice maker to cycle, but did get it to fill. Ice maker has failed. Ordering new ice maker. Called and left a message with customer. ; ordrd 1 W10873791 (Ice maker)"

"Dryer tumbles but doesnt heat. Found that heat is coming on but then shuts off within 5 seconds. I disconnected dryer vent and tested temperature and it is cycling to 200 which is normal and when i attach the vent the heat cuts off, dryer is short cycling. Dryer vent is 20 feet high from outside house. I took picture and showed customer that it is clogged and the mesh filter is not necessary as long as the vent has a flap. Dryer itself is heating and working good."

"Stops after 5 minutes. Pause on display. Wont restart. Door is unlocked and cant lock it again. Found a bad door latch assembly. Replaced assembly, now it instantly locks, and doesnt stop. Works great.

Installed plug from last diagnosis. Then went through test mode and everything is working properly, no issues

Customer complaint is that the unit stopped cooling. Customer said it was next day everything is warm. Compressor is running but has equal pressure which means a bad compressor. Installed new compressor and filter. Pressure and vacuum tested unit. Filled with Freon and let unit drop 15 degrees before I left.

I verify that the front felt seal was ripping down the center and sticking out. I removed the drum and then removed the old seal and glued the new one on. I ran the dryer for five minutes and it sounds good.

"Customer complaint is, NOT COOLING... MAKING LOUD HUMMING SOUND BUZZING.. REF IS NOTICABLE.. FREEZER STILL FREEZING. Inspected and tested. Freezer is 0F and FF is 60F. Disassembled FF evaporator cover and found the fan has failed. Customer approved repairs. Installed new FF evaporator fan and tested. Fan is working great. Refrigerator is now fixed.

This is a top mount unit. The customer said the fridge and freezer has slowly got warmer and warmer . The customer has it set to the max cold setting and the freezer is barely freezing. I removed the evaporator cover and it has a low frost pattern. The unit is low on charge. I advised the customer it would be better to buy new.

"Customer complaint is, THE TIMER KNOB BROKE OFF. Inspected and found the timer knob shaft broke off the timer. Needs a new timer.

I replaced the power switch and button. I tried it several times and its working great. The customer also tried it and she said it felt better.

"Customer complaint is, BUZZING, WONT START. Inspected and tested. Found the dryer would only sporadically start, otherwise the relay was just clicking. When the relay would just click, there was no voltage being sent to the motor. The main board has failed.

Today I replaced the ice maker and turned it back on. The new ice maker cycled. I advised the customer to dump out the first batch of ice. Allow 24 hours for it to make ice and fill the bucket.

E24 error and water still inside when cycle is over. Found that the drain pump is running but is draining very slow. Found that there was debris stuck in the drain line. Was able to fish out debris. Dishwasher now drains and is working good.

"Customer complaint is, USING RINSE AID BUT THE DISHES ARE STILL WET. Inspected and tested. Model and serial tag is missing. Dishwasher filter was really dirty. Rinse aid is low. Cleaned out filter and started a service function test. Test ran through with no errors and when the heater was on it was drawing over 9 amps. Everything was working in service test. Customer said that when the water hasnt been used for a while at the sink it takes a while for it to get hot. I recommended customer run water at sink until it gets hot before starting dishwasher and making sure to keep the rinse aid full. Also underneath the sink the drain is a goofy setup and probably will eventually become a issue for draining."

"Replaced broken door gasket, and took off evaporator cover and steamed out the drain which was iced over. Cleaned up all the water. Runs great now."

The microwave was dead. I checked the fuse and found the filter board fuse was bad. I replaced the 20 amp fuse and tested the microwave. The microwave is heating and sounds normal. I opened and closed the door several times and it did not pop the fuse. No other issues found.

Ice maker cycles and with wire unplugged from water valve i get 120v when plugged in i do not get 120v at water valve leads.I plugged suicide cord to wall and i get 120v at the valve and valve does not activate. Bad water valve.According to PW needs autho. Water valve part# WP2307650; saved tckt

"Icemaker has been making slushy ice the past month. Found a crack thats bigger than last time I was here, on the side of the housing. Housing cant be replaced. Outside air from the fresh food section is coming into the icemaker, and now its a big block of frost in the fan area, so cold air is not getting drawn from freezer into the icemaker. RJ not sure what to do on this. We did the new Icemaker, control board, adjusted the water dispenser for the icemaker, new Icemaker dispenser door flap assembly, new Icemaker and bin, and customer said it worked for 3 months before it started having issues again. Should we submit for authorization for all of these parts again, along with new Icemaker housing - although the housing looks attached to rest of fridge: dont think thats an option. ; O-emld tckt"

"Wrong springs. I need blue ones which are heavier duty. JR knows and will look up part number and contact customer.What do you want me to do with red springs?; saved tckt , states that autho needed"