Door was stuck. Customer has a dog grooming business. Said they had a bunch of hair get stuck in the drain pump before and not drain and door lock stay locked. I found the water had drained checked the filter and it looked clean. Unlocked door manually and then tested to see if the door lock is failing. Everything is working properly now. If it happens again please order door lock WPW10443885

Unit wasnt cooling properly in the fridge. Customer said dispenser isnt working correctly now. Hook SmartHQ up and found the evap fan in the fridge had failed. Replaced the fan WR60X26866 reassembled unit then tested the fan its working properly now also tested the water valves and found WE60X26866 valve was sticking sometimes and wasnt working properly. Replaced the valve then tested. Unit is now working properly without any issues; used 1 WR60X26866 (FRESH FOOD FAN) from stock

Unit wont heat and wont spin. Disassembled the front of unit to look at the wiring and found the terminal block burnt up. ; ordrd 1 134101400 (WIRE/TERMINAL REPAIR)

Unit wasnt draining well. Tested unit right away to verify complaint. Found the drain pump sounded good but was a weak stream. Found that the unit had a air gap and that was causing the issue. Bypassed the air gap then tested unit multiple times for leaks and everything is good

The model number got rip off over the years. Customers complaint unit got disconnected the vent and was all kinked up. Moved washer out to get to dryer vent used some of the high strength flex vent I have and reinstalled unit. Checked the vent outside and was getting 18 mph outside which is good. No charge for additional labor; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)