Replaced bad cord and board. Cooling nicely now.

Felt seal still squeaked when i just rubbed the new felt against the drum. I was able to adjust the felt seal and added a little bit of zoom spout oil and the squeaking from the drum rubbing against the felt seal stopped.

"Found that the drain pump is bad and wont drain and wont advance cycle. Customer approved estimate. Replaced drain pump, tested and dishwasher drains and is working good.

"This customer is not the easiest to deal with.Called tech support and took apart dryer for the squeaking and found that the felt is causing the squeak against the drum. I can pull front felt back and squeak stops. Needs new front felt part shows not in stock. Also called tech support for dryer that when using normal dry it is a damp dry as it only uses 500 watts and in timed dry it uses 1800 watt for heating is what tech support explained to me. Only gets up to about 115-120 degrees max. I showed customer to use Super dry if set on normal or customer will keep using timed dry.Also customer wants us to install water actuator devices on her water lines behind washer. Do we do that? If so what do we quote? I would have to pulled out stacked washer/dryer out of closet but seems pretty straight forward. Let customer know if yes or no and quote when calling back for dryer part and rescheduling.Scheduling extra time as i have never pulled apart beko dryer.Order and schedule Felt part# 2963330100; saved tckt , states that autho needed"

"Needs new board. Part number 917544. Also needs new main power cord. But we will not charge for that. I accidentally nicked it. 801701. Can someone please call the parts department to get pricing and a quote to the customer, along with estimated return date? 8448496226 is parts department. ; saved tckt"