Washer keeps getting UE error (out of balance) found that stablizer rods are bad. But this washer is part of the samsung recall that would shake itself apart. Customer declined estimate but I informed him to call into Samsung and to see if they will do anything for him since it was part of the recall issues.

I ran test and dryer is cycling heat good. I checked moisture sensor and it added time with wet clothes. Not huge variance with vent connected/disconnected. As Im here dryer is heating and working good. Customer will call back if continuous problems.

"Found that actuator is bad and not switching from agitate to spin. Replaced actuator, tested and washer agitates and spins. Washer is working good.; used 1 WPW10006355 (ACTUATOR) from stock"

"Found that evaporator drain line was clogged and froze causing leaking onto bottom of freezer. Defrosted line and found debris clogging drain. Removed debris, tested and now drains and no longer leaks. Refrigerator is working good."

"Replaced listed parts, tested and washer fills, agitates, drains and spins but then stopped. Appears that motor is not advancing cycles. Ordering motor and rescheduling.; ordrd 1 Wh20x10093 (Motor)"