We serviced a
GE REFRIGERATOR
Model CVE28DP2NS1
Near Osseo, MN 55311
Phillip
Job Details: 07/31/2023
The ice maker does not complete a harvest. The ice maker motor is stripped. I will order a ice maker. ; ordrng 1 WR30X39345 (I/M ASSY)
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Mound, MN 55364
Adam
Job Details: 07/31/2023
Unit is making loud noise in the back of the unit. Found the compressor making loud noise. Last time we did the service bulletin for the compressor noise issue with the inverter. Still having issue. Will need a new compressor and sealed system repair; states that autho needed
We serviced a
LIEBHERR++ REF BUILT IN++
Model C1601
Near Inver Grove Heights, MN 55077
Nate
Job Details: 07/31/2023
"Door alarm keeps going off. You can stop it by pressing against the door for a moment. They told me to take down the grate in the freezer and see if the reed switch is wet. Its not. I called them back. Then used a magnet and when placing magnet next to reed switch, fan turns on in freezer. Then when I pull magnet away, fan turns off. I then tested closing door, and freezer fan comes on. When I open door, fan turns off. The main PCB is bad. Tech support said its 19 years old and these boards at this age commonly fail. Board is NLA. Jared can you see if anyone has it? Or if it can be refurbished?; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHV68T53UC/07
Near Hopkins, MN 55305
Adam
Job Details: 07/31/2023
Unit giving E11 code. Customer replaced heat pump for the motor code. He said it does everything but heat. Found the plug wont be 3 orange wires for the heat pump is damaged. Will need new harness12008383 - CABLE HARNESS; ordrd 1 12008383 (Harness)
We serviced a
MAYTAG WASHER
Model MHW4200BW0
Near Maple Grove, MN 55311
Phillip
Job Details: 07/31/2023
"The customer complaint was the washer door remains locked after she runs a rapid wash cycle. I found the spin refresh option was on. If the spin refresh options on it will keep the door locked after cycle and periodically will tumble the clothes so they dont become smelly and it prevents humidity. The cycle will cancel after six hours, or when the customer presses power cancel. I showed the customer how to turn the option off and there was no other issues on the washer."
We serviced a
FRIGIDAIRE WASHER
Model FWX233RES4
Near Monticello, MN 55362
Matt
Job Details: 07/31/2023
"Customer complaint is, LEAKING A LOT OF WATER. Inspected and tested. Found the tub seal is leaking onto the transmission, its squealing really loud in a spin. Theres a pin hole in the drain hose. Belt is shredding. Washer is in rough shape and is rusty. The transmission is not covered by warranty. I advised customer they will need to replace the washer."
We serviced a
WHIRLPOOL DRYER
Model WGD86HEBW1
Near Osseo, MN 55311
Phillip
Job Details: 07/31/2023
The customer said the dryers makes a loud noise after a few minutes. I started the dryer and it sounded fine. I removed the drum and inspected the rollers. The belt was warn a little and the rollers were dirty. I used the kit and replaced the bearings and belt. I vacuumed the lint out. I ran the dryer for a bit and it never made that loud noise.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Minneapolis, MN 55416
Nate
Job Details: 07/31/2023
"Every once in awhile theres a loud buzz from the freezer. Then things warm up. They unplug it and then after a day it runs fine again. I took off back panel and saw that water from the icemaker dispenser runs down the back of the dispenser, down the back wall, and ice builds up by the evaporator fan. I cleaned out the ice, inserted and glued a tube around the half pipe water dispenser tube, and then cycled Icemaker. It filled with water and water didnt go running down the back. Showed customer."
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID50QS0B
Near Minneapolis, MN 55407
Nate
Job Details: 07/31/2023
"Dishwasher flooded their basement, and now is giving an i20 error. No water under it, but drain pump continually runs. Quoted for pressure sensor, but also let them know once I can run it and let it circulate water, I can figure out what is leaking, so that it doesnt flood basement again. Given that its 9 years old, and its been serviced multiple times, she will replace the unit."
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Minneapolis, MN 55445
Matt
Job Details: 07/31/2023
"Customer complaint is, ICEMAKER NOT WORKING. Inspected and tested. Freezer was -2F and FF was 37F. Found the ice maker was all frosted up. I removed ice maker and auger motor assembly and defrosted and dried out ice room. Sealed inside and outside of ice room compartment. Also the supply line was pushed in to far. I adjusted water line and reassembled everything. Cycled ice maker and it filled with water. Ice maker is now fixed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW
Near Minneapolis, MN 55431
Nate
Job Details: 07/31/2023
"Not draining. Found the filter full of fat, which I cleaned out, and a piece of glass in the drain pump. Cleaned that out. Drains great now."
We serviced a
LG RANGE
Model LRG3081ST/00
Near Minneapolis, MN 55412
Phillip
Job Details: 07/31/2023
The customer said the oven takes a long time to heat and it does not maintain the temperature good. Also they get the f9 fault. I started the bake and after 1 minute the bake still did not ignite but the ignitor glows. I quoted for a new bake ignitor. I replaced the bake ignitor and then tested the bake. The bake light in about 30 seconds then it got to 350 under 10 minutes.
We serviced a
WHIRLPOOL RANGE
Model SF379LEMS0
Near Minneapolis, MN 55414
Phillip
Job Details: 07/31/2023
Once the oven reached the temp and ran for a while the bake burner was unable to reignite. Today I replaced the bake burner and bake/broil harness. I tested the oven at 450. It reached temp and then cycled back on several times.
We serviced a
SAMSUNG RANGE
Model nx58n9420sg
Near Excelsior, MN 55331
Adam
Job Details: 07/31/2023
Customers complaint unit taking long time to heat. Put unit on broil and the broil lite right away. Next did the same for the bake but the bake wouldnt lite. The igniter is glowing but just isnt getting hot enough. Unit needs a new igniter quoted for new igniter installed the part then tested. Unit is working great again.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/09
Near Rogers, MN 55374
Matt
Job Details: 07/31/2023
"Customer complaint is, GET AN ERROR CODE E9 WHEN THE CYCLE COMPLETES. DISHES APPEAR TO BE CLEAN ALTHOUGH NOT AS DRY. Inspected and tested. Found the heat pump has failed. Customer approved repairs. Installed new heat pump and tested. Dishwasher is working great. Dishwasher is now fixed.
We serviced a
SCOTSMAN++ ICEMAKER++
Model SCCP30MA-1SU
Near Minneapolis, MN 55424
Adam
Job Details: 07/31/2023
This unit customer said isnt making ice so it was turned off and warm. Scrubbed interior, disassemble what is available, and cleaned. Turned unit on and its starting to cool and spraying the ice cube tray.
We serviced a
BOSCH DISHWASHER
Model SHESARL6UC/14
Near Saint Paul, MN 55104
Nate
Job Details: 07/31/2023
"It didnt drain one time, a month ago. They havent used it since. I ran it five times and it drained perfectly every time. The sump is good. Drain line is clean. Looped up correctly. I took off the little plastic filter clip and theres no debris in there now. Told customer best educated guess is there was some type of food debris a month ago and since then it disintegrated. Runs great."
We serviced a
ASKO++ DISHWASHER
Model DBI675THXXLS.U
Near Minneapolis, MN 55443
Phillip
Job Details: 07/31/2023
The dishwasher had the fault code F 11 which indicates a no drain issue. I powered the dishwasher on and then hit start right away. The drain pump comes on and makes noise as if its trying to drain. I removed the drain hose from the garbage disposal and made sure garbage supposal was clear. I ran a tube down the drain hose and turned the drain pump on. The water slowly drained into a bucket but now has a good steady stream. I hook the hose back up to the garbage disposal and tried it a couple more times and now the dishwasher is draining out the water like it should. I turn the dishwasher onto a clean cycle and advise the customer to let it run in the clean dishwasher cycle.
We serviced a
LG REFRIGERATOR
Model LFXS30766ST/02
Near Saint Michael, MN 55376
Matt
Job Details: 07/31/2023
"Customer complaint is, WATER ON THE FRONT ITS CONSTANTLY RUNNING AND IT DOESNT SHUT OFF. Inspected and tested. Freezer temperature is 2F and FF is 39F. The water is stuck on because the paddle is broken on the back side of the dispenser. Needs a new dispenser assembly. Installed new dispenser assembly and tested. Dispenser is working perfectly. Refrigerator is now fixed."
We serviced a
LG DRYER
Model DLEX4370K
Near Minneapolis, MN 55419
Phillip
Job Details: 07/28/2023
I found the front rollers were bad. I replaced the front 2 rollers from the kit. I oiled the rest. The dryer sounds good now.
We serviced a
WHIRLPOOL WASHER
Model NTW4705EW0
Near Minneapolis, MN 55427
Phillip
Job Details: 07/28/2023
All the compliant says is the stopped working and they cant open the lid. When I arrived I found the washer lid was open and the washer is empty. I checked for fault codes and there are none. I did a test and found the agitator was loose. I removed the agitator and cleaned up the grime and soap build up on the transmission shaft. I put the agitator back on and tightened the screw. Now when I try it on a normal cycle it agitates good. I did run the calibration cycle. All tests passed.
We serviced a
SAMSUNG DRYER
Model DV40J3000GW/A2 02
Near Eden Prairie, MN 55346
Adam
Job Details: 07/28/2023
Unit making loud noise when running. Heating fine. Verified complaint. Sounds like a bad idler or roller. Disassembled unit. Found the idler was bad. The rollers were good. Customer approved. Installed part. Reassembled unit. Tested unit is nice and quiet.
We serviced a
LG REFRIGERATOR
Model LFXS24623S/00
Near Eden Prairie, MN 55346
Adam
Job Details: 07/28/2023
Found on arrival unit warm. Customer explained woke up about a week ago and it was warm. Found everything running. Compressor is running but not doing anything. Amp .6. Unit has a bad compressor. Verified had equal pressures around 50. Removed bad compressor and dryer. Installed new ones tested for leaks. Everything works great. Pulled vacuum under 300 microns. Let hold vac for 10 minutes didnt led up. Refilled Freon. Then tested unit cooled 15 degrees before I left.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS975SIDMOO
Near Maple Grove, MN 55369
Phillip
Job Details: 07/28/2023
The customer said the fresh food is not cooling well. When I arrived the customer had all the bins out the fresh food and was defrosting the fresh food evaporator cover. The cover had frost build up. I continued to defrost the evaporator. I found the temp sensor had been replaced. The wire connectors were corroded and broken. I repaired the connections and completely defrosted the evaporator. Unit is working good.
We serviced a
BEKO REFRIGERATOR
Model BFBD30216SSIM
Near Wayzata, MN 55391
Adam
Job Details: 07/28/2023
"Customers complaint lots of frost. Right away noticed the right side not shutting. Cleared out all the frost and then shut the door found the bottom foot is bent. Its he right foot. Tried to tweak it and still rubbing. Called tech line. They said. This is a new style and havent made any service bulletin for this unit yet. Cant look anything up will need office to source. See photos. Will need two people to tip unit Techline said and said it wont be fun; snapped 3 QuickPics, states that autho needed"
We serviced a
BEKO DISHWASHER
Model DDT39432XIH
Near Eden Prairie, MN 55347
Phillip
Job Details: 07/28/2023
"The customer said the dishes dont come out dry and there is a oily substance left behind. He said he will open the door while its running and the water is cold. I verified the dishwasher is getting hot water . I ran a service cycle and the fault e3 heating fault came up. Per the tech sheet can we please order the heater, the control and the turbidity sensor. I found the sensor but I could not find the other part. 1757990100 sensor ; states that autho needed"
We serviced a
ZLINE++ VENT HOOD
Model KB-36-S32
Near Minneapolis, MN 55407
Nate
Job Details: 07/28/2023
"Number we have is for customer Erin. Peters wifes phone is 218.929.9453 Anna. Peters phone is broken, but we can text him via the email that we have.Neither light works. No voltage being sent to lights. Needs new main PCB. Please call Peter with quote. ; O-emld tckt"
We serviced a
ASKO++ WASHER
Model 107646110
Near Minneapolis, MN 55403
Nate
Job Details: 07/28/2023
"When you select cold water, it only runs on hot. Very hot. Spoke with Asko, Amy, highly likely its a stuck relay on the main PCB. Small chance theres a grounded/shorted heater, or bad thermistor. Stacked unit. Couldnt fully diagnose it today, but she would plan on having her husband get dryer down, so I could service washer and dryer on floor when I come back. Would not need a second technician. Part numbers are Board230667, Heater 251260 and Thermistor250223. Please call owner with quote for each, but she knows most likely it will be the board. I told her i would come back with the 3 parts. ; saved tckt , states that autho needed"
We serviced a
ASKO++ DRYER
Model 10774110
Near Minneapolis, MN 55403
Nate
Job Details: 07/28/2023
"Has a broken belt. Spoke with Asko. Would need the pully kit and belt. Please call owner with quote. She would have the dryer down for me when I come back. Pully kit is Pully kit442030. Belt is 270851. ; saved tckt , states that autho needed"
We serviced a
GE DISHWASHER
Model PDT845SSJ2SS
Near Otsego, MN 55330
Matt
Job Details: 07/28/2023
"Customer complaint is, PART COMING LOOSE FROMT THE BACK OF THE APPLIANCE. Inspected and tested. The silverware conduit keeps popping off. I reinstalled it and it locked in place tight. I dont think customer was getting it locked in place all the way. If this happens again, we should send the customer a new silverware conduit."
We serviced a
LG DISHWASHER
Model LSDF9962ST
Near Saint Paul, MN 55118
Nate
Job Details: 07/28/2023
"Tripping breaker and then went dead. Found some melted wires at junction box. Redid wires, runs great now."
We serviced a
KENMORE DRYER
Model 110.739321
Near Victoria, MN 55386
Adam
Job Details: 07/28/2023
Unit smells like a fire. Removed kick plate found some lint started on fire. Cleaned out the lint. The wiring looks still ok. Tested unit and its working properly. Little noise but nothing crazy. Checked air flow outside and was 13. Cleaned out the vent and now its working properly. Customer is going to run a load and watch it. I said might take a little bit to remove the smell.
We serviced a
KENMORE REFRIGERATOR
Model 596.7727279
Near Eden Prairie, MN 55347
Phillip
Job Details: 07/28/2023
The complaint is the freezer is not freezing and the fresh food is now getting warm. I removed the freezer evaporator cover. There is a small amount of frost on the evaporator. I tapped into the system and it was in 10 inch vacuum. I advised the customer it would need a new low side assembly. The low side is no longer available and it would be a expensive repair. I did add coolant for now so it can get by until they replace it.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2314QSBA
Near Rogers, MN 55374
Matt
Job Details: 07/28/2023
"Customer complaint is, FRZ COMPARTMENT NOT GETTING COLD. Inspected and found the evaporator has heavy frost on about 10-15 percent and nothing on the rest. The sealed system has failed. Customer is going to replace the refrigerator."
We serviced a
UNKNOWN CLEANING- DRYER
Model DLG2102W
Near Minneapolis, MN 55437
Phillip
Job Details: 07/28/2023
"I taped the duck joints with silver tape and cleaned the dryer duct. The before airflow reading was 14 mph, and after I was done, it was 20 mph."
We serviced a
LG DISHWASHER
Model NONE
Near Ramsey, MN 55303
Matt
Job Details: 07/28/2023
Installed dishwasher. I drilled new holes in cabinets and ran new hoses. Installed new LG dishwasher and tested. Dishwasher is working great. Install complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Ramsey, MN 55303
Matt
Job Details: 07/28/2023
"Customer complaint is, MAKING NOISES HAD SOMEONE TO DEFROST THE BACK OF THE FREEZER. Customer had someone else defrost freezer and they told her it was a seal issue. Inspected and tested. Freezer was 18F and FF was 50F. The evaporator cover and completely covered in frost. The refrigerator went into defrost soon after I got here. I removed the evaporator cover and theres heavy frost across the top half of the evaporator and nothing on the bottom half. I completely defrosted evaporator and after 20 minutes theres only frost on about 30-40 percent. Also the freezer door is not sealing on the top right corner. Customer is going to replace the refrigerator."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1821QS2
Near Monticello, MN 55362
Matt
Job Details: 07/28/2023
"Customer complaint is, TOP FREEZER IT WILL BE WARM AND DRIPPING AND THE FRESH FOOD IS FREEZING THINGS. Customer said that the freezer is sometimes warm and then its dripping in the FF compartment. Other times its freezing things in the FF compartment. I removed the evaporator cover and there's very little frost on the evaporator. I defrosted evaporator and after 20 minutes it only had frost on about 25-30 percent. The sealed system has failed. Customer is going to replace the refrigerator."
We serviced a
KENMORE DISHWASHER
Model 665.13204N412
Near Minneapolis, MN 55437
Phillip
Job Details: 07/28/2023
The dishwasher was not able to drain all the water out in the time that it gives. I found the dishwasher is a few feet away from the drain so the hose has been extended. I removed the hoses and blew through them until they were clear. I hooked the hoses back up. The dishwasher drains into the garbage disposal but then the garbage disposal started to back up. I flipped the switch and now its drains good.
We serviced a
LG WASHER
Model n/a
Near Minneapolis, MN 55419
Phillip
Job Details: 07/28/2023
The washing machine will not drain. I found the drain pump impeller is stripped. I replaced the drain pump and now it drains good.
We serviced a
FRIGIDAIRE RANGE
Model FFEF3054TSS
Near West Saint Paul, MN 55118
Nate
Job Details: 07/28/2023
"Complaint is rear middle burner (warming burner) doesnt work. I turned it on, and every time I turn it on, it gets warm. Its not supposed to get hot like the others. It is working perfectly. Switch sends 120 to burner. All checks out good.
We serviced a
FRIGIDAIRE FREEZER
Model FPBG2278UF1
Near Saint Paul, MN 55105
Nate
Job Details: 07/28/2023
"Icemaker leaks. Replaced Icemaker, it cycles, no leaks now.
We serviced a
GE DRYER
Model GTD45GASJ2WS
Near Saint Paul, MN 55104
Nate
Job Details: 07/28/2023
Replaced bad timer. Heats great now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWB05
Near Saint Paul, MN 55114
Nate
Job Details: 07/28/2023
"A gallon of frost built up in freezer. Took door off, steamed out freezer completely, wiped all surfaces and track down, made sure door shuts nice and tight, no tears or gaps in door seals. Should not have frost issue any longer. All fans running, cooling nicely."
We serviced a
GE WASHER
Model GTW465ASN9WW
Near Otsego, MN 55330
Matt
Job Details: 07/27/2023
"Customer complaint is, MAKING A WEIRD SOUND. Inspected and tested. Found the belt is falling off and is shredding. Needs a new belt. Customer approved repairs. Installed new belt and tested. Washer is working great. Washer is now fixed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Minneapolis, MN 55427
Nate
Job Details: 07/27/2023
"Not cooling well. Found its 20 in the freezer and 45 in fresh food. The evaporator is only frosted over on initial intake, and bottom rung. Could not get a amp reading, reads zero amps on compressor which is hot and running. Both condenser and evaporator fans running. Icemaker stopped working, presumably because of temps getting too warm in freezer. Needs sealed system work.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Albertville, MN 55301
Matt
Job Details: 07/27/2023
"Customer complaint is, NOT DRYING. Inspected and tested. The rinse aid is empty. Found a stored F7E1 error. This is a no heat error. I ran dishwasher through service diagnostics and heater came on. This has been a issue with the Whirlpool dishwasher and running it through service diagnostics resets it. Dishwasher is now heating great. The left door hinge is broken and scraping when you open the door. Its pretty messed up on the bottom left door. Somebody must have run into it or fell on it. Its probably going to need a new door and hinges to fix this. Customer is just going to use as is."
We serviced a
LG DRYER
Model DLGX5171W
Near Hopkins, MN 55305
Nate
Job Details: 07/27/2023
"Smelling gas lately. Ran dryer and it was running at 260 degrees. Told customer they will need to have vent cleaned. Vent goes up to roof. I did see a lot of lint in bulkhead. Performed a dryer vent cleaning and got a ton of lint out. Also cleaned and oiled rollers. Runs great now.
We serviced a
KENMORE DRYER
Model 96576200
Near Eden Prairie, MN 55346
Adam
Job Details: 07/27/2023
Unit not starting. Customer had back removed already. Tested thermisiter and was bad. Replaced and it fired right up. Unit is working great now.
We serviced a
KENMORE REFRIGERATOR
Model 596.7201302
Near Osseo, MN 55311
Matt
Job Details: 07/27/2023
"Customer complaint is, ICE ON THE BOTTOM OF THE FREEZER AND LEAKING ON THE FLOOR. Inspected and tested. Found the defrost drain was plugged solid. Defrosted freezer and drain pan and removed drain from back side and cleaned it out. Reassembled and tested. Drain is draining great. Refrigerator is now fixed.
We serviced a
LG REFRIGERATOR
Model LFXS24623S/00
Near Maple Grove, MN 55369
Matt
Job Details: 07/27/2023
"Customer complaint is, ICE MAKER MAKES ICE, BUT WON'T DISPENSE IT. WE HAVE EMPTIED IT AND IT STILL DOESN'T WORK. Customer said it started working now for the last couple days. Inspected and tested. Freezer temperature was 3F and FF was 40F. I removed ice maker and found the fill tube was really corroded with hard water deposits and the opening was probably 50 percent plugged. Customer said they have really hard water here. I cleaned out fill tube and cycled ice maker and it filled perfectly and everything is working great. Looks like the issue was with the fill tube."
We serviced a
LG WASHER
Model WM3670HWA
Near Eden Prairie, MN 55346
Nate
Job Details: 07/27/2023
Not draining. Found a bad drain pump. Replaced bad pump. Runs and drains great now.
We serviced a
ASKO++ WASHER
Model MISSING
Near Eden Prairie, MN 55347
Nate
Job Details: 07/27/2023
"Washer was leaking. Took back panel off, ran it, the dust on the floor of the washer inside the cabinet is uniform, no evidence of water leaking. Found the drain line wasnt connected into the drain, needed to be inserted and then secured it with 4 zip ties. Extended front right foot so that it doesnt wobble. Customer had the washer pulled out when I got here. I reinstalled it. We put it on a drain and spin and no leaks.
We serviced a
WOLF++ RANGE
Model MISSING
Near Eden Prairie, MN 55347
Nate
Job Details: 07/27/2023
"Door doesnt shut great. Right side catches where top right screw is on the side, and the left side juts out at the top. I tightened the screws and adjusted the door, and it shuts great now, its level, doesnt jut out, and doesnt scrape.
We serviced a
SAMSUNG DRYER
Model DVE52M8650V/A3
Near Eden Prairie, MN 55347
Nate
Job Details: 07/27/2023
"Running loud. Found a bad roller. The other 3 rollers had a ton of hair wrapped around the shafts. Took rollers off, cleaned and oiled shafts. Vacuumed out dryer. Runs great now.
We serviced a
KENMORE DISHWASHER
Model 665.13193K902
Near Eagan, MN 55123
Nate
Job Details: 07/27/2023
I have a whirlpool dishwasher that wont fill. Flashes the light 6 times which is a water fill error. When I put it in diagnostics mode, it fills though. The valve is good since it works in service mode. I ran service mode 6 times and it filled and drained every time. Then I started three normal cycles and it filled and drained after I cancelled it each time. Nothing to fix.
We serviced a
SCOTSMAN++ ICEMAKER++
Model UNKNOWN
Near Minneapolis, MN 55434
Phillip
Job Details: 07/27/2023
I followed the seal clean instructions and cleaned the entire ice machine. I turned it on to make ice when I was done. It is working great now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA 07
Near Champlin, MN 55316
Matt
Job Details: 07/27/2023
"Customer complaint is, REFRIGERATOR WON'T TURN ON WE TRIED DIFFERENT OUTLETS, CHECKED THE BREAKER. Plugged refrigerator into a outlet in the other room and refrigerator came on. Compressor and fans are running. Refrigerator is starting to cool. Refrigerator is testing good. Looks like its just a outlet issue. Customer is going to leave it plugged into the outlet in the other room."
We serviced a
SCOTSMAN++ ICEMAKER++
Model UNKNOWN
Near Minneapolis, MN 55434
Phillip
Job Details: 07/27/2023
I followed the seal clean instructions and cleaned the entire ice machine. I turned it on to make ice when I was done.
We serviced a
LG REFRIGERATOR
Model LFX31925SW/00
Near Ramsey, MN 55303
Matt
Job Details: 07/27/2023
"Customer complaint is, NOISE GOES AWAY WHEN THEY OPEN THE DOOR. Freezer is 40F and FF is 53F. I removed the evaporator cover and theres heavy frost and ice on 25 percent and nothing on the rest. The sealed system has failed. Customer is going to replace the refrigerator."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Minneapolis, MN 55436
Adam
Job Details: 07/27/2023
Installed new sump from last diagnosis. Ran multiple times to make sure no leaks and everything is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model GUI500XTKB0
Near Plymouth, MN 55442
Phillip
Job Details: 07/27/2023
"The complaint was the dishwasher is just dead, none of the buttons work. There was a wall switch that was in the off position. I flipped the switch to on and now the dishwasher has power. I ran a rinse only cycle. The dishwasher ran and completed the cycle."
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Ramsey, MN 55303
Matt
Job Details: 07/27/2023
"Customer complaint is, ERROR CODE F06 E01 UNPLUGGED UNIT AS IT KEPT BEEPING. This is a communication error between the CCU and MCU. Inspected and tested. Plugged washer in and ran washer through quick diagnostic test and everything worked perfectly. Started washer on a heavy duty cycle and it filled, agitated, drained and spun perfectly. I cant get washer to error out while testing.
We serviced a
LG REFRIGERATOR
Model LNXC23726S
Near Saint Paul, MN 55105
Adam
Job Details: 07/27/2023
Customer said unit not cooling. Unit was unplugged. Hooked up gages to get pressures. We have a leak. Used the UV light. Found some dye around the dryer. Rebrazed. Pressure tested to 200 psi no leaks. Vacuuming held and was under 400 microns. Filled and plugged unit in and started cooling. Cant find any other leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW03
Near Minnetonka, MN 55305
Adam
Job Details: 07/27/2023
Unit not cooling. Started to cool then stopped customer said. Hooked up gages and low side went into vacuum. So I have restriction. Removed my dryer and that wasnt it. Removed the cap tube from evap that wasnt it. Found that it was plugged inside the evap. Not sure if solder got down in there I kept cutting and no luck. Will need a new evap and dryer and return. Customer is on vacation till Wednesday.; ordrd 1 W10836706 (Evap)
We serviced a
BOSCH REFRIGERATOR
Model B36CT81SNS/04
Near Eden Prairie, MN 55347
Adam
Job Details: 07/27/2023
Installed new ice maker from last diagnosis. Reassembled. Then put it through test mode. Cycled/ harvested properly and filled with water. Ice maker working properly now.
We serviced a
GE WASHER
Model GFW450SSM1WW
Near Chaska, MN 55318
Adam
Job Details: 07/27/2023
At a ge washer wont wash. Drain pump kicks on. Can hear and see the diverter move this time and the turns water on twice and drain pump runs the rest of the time then will say pause. Last time the diverter was siezed now its moving and doing the same thing. Ordering new diverter and rescheduling ; ordrd 1 WH43X10059 (Diverter)
We serviced a
LG DRYER
Model DLG0332W
Near Plymouth, MN 55442
Nate
Job Details: 07/26/2023
Fuse was blown. I replaced it with the new fuse, and vacuumed out a ton of lint, and cleaned and oiled rollers. Good air flow (17 mph) outside. Customer cleaned vent again while I was here. Runs and heats great now.
We serviced a
MAYTAG WASHER
Model LAT7334AAE
Near Minneapolis, MN 55421
Nate
Job Details: 07/26/2023
"Not filling with water or spinning or agitating. Found the transmission was seized up. I was able to get it turning, but then when I put it on a drain and spin, the motor smelled like burnt electrical and it shut off. It has a bad motor. No debris between tubs. Quoted for new motor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Minneapolis, MN 55418
Nate
Job Details: 07/26/2023
Leaking from Diverter. I looked at Diverter they had installed and it was in upside down. Couldnt get it out to flip over without damaging it. Installed new one. No leaks now. Unit is working great now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Osseo, MN 55311
Phillip
Job Details: 07/26/2023
The customer complaint was the refrigerator is not cooling. I found the fresh food was warm and the freezer was as cold as the fridge use to be. Temps are around 35 in the freezer and 45 in the fresh food. I opens the freezer and found frost all over the rear evaporator cover. I removed the cover and the evaporator is frosted up. It was in a defrost but not defrosted and the element was not working. I could hear popping and sparking from the element wires. I found the black connector was loose and arching. I replaced the connections and defrosted the evaporator.
We serviced a
LG WASHER
Model WM3670HVA
Near Rogers, MN 55374
Matt
Job Details: 07/26/2023
"Customer complaint is, WATER WONT DRAIN FROM TUB. SUSPECTING A BAD DRAIN PUMP. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS2
Near Osseo, MN 55311
Phillip
Job Details: 07/26/2023
The customer said that most of the time when the dishwasher starts a cycle the breaker in the house will trip. She also said they are not sure its dispensing rinse aid and the lower rack wheels are falling off. I found the left and right rear wheels are falling off. I replaced the left and right lower rack wheels. I opened the junction box and found the neutral wires was melting through the wire nut. I cut the wires back and replaced both wire nuts. When I open the door it was making a piping sound. I removed the front panel and adjusted the white vapor barrier strip. Now the door does not pop. I ran a test mode and I verified the dispenser door is opening and the rinse aid is being released.
We serviced a
GE REFRIGERATOR
Model GFE28GSKISS
Near Excelsior, MN 55331
Phillip
Job Details: 07/26/2023
"The customers fresh food section was making a grinding noise then it stopped, now the fresh food section is too cold. I verified the fresh food temp was in the 20s. I hooked up the Newfi tool. It said the fresh food fan was slow and not giving the board a feedback. The fresh food is running on high but slow. The high rpms is only 900. I quoted for the fan and the firmware update. I replaced the fan. The new rpm was reading over 2,000. Unit is working great now.
We serviced a
LG DRYER
Model DLG5966W
Near Rogers, MN 55374
Matt
Job Details: 07/26/2023
"Customer complaint is, NO LONGER HEATING UP TO DRY CLOTHES. Customer had dryer pulled out and disconnected from vent when I got here. Inspected and tested. Found the resettable thermal fuse was tripped. Reset and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 215F and 105F with vent disconnected. Dryer is now fixed. I advised customer to not use dryer until vent gets cleaned. Customer is going to clean vent himself."
We serviced a
GE DRYER
Model DBXR463EB1WW
Near Saint Paul, MN 55106
Nate
Job Details: 07/26/2023
"Running loud and not heating. Found a number of broken parts, including the front bearing and filter housing. I did clean out a bunch of lint from blower wheel so that it runs quieter now, but customer is going to replace the unit soon, so they declined the repair.
We serviced a
GE DISHWASHER
Model NO
Near Victoria, MN 55386
Adam
Job Details: 07/26/2023
Unit not doing anything. Found it will turn on but stuck with the same cycle. Also noticed it was glowing; the key lock is on. Held it down for 3 seconds now its working. Was just child locked. Showed customer how to turn it off and on.
We serviced a
BOSCH DISHWASHER
Model SHV878ZD3N/01
Near Minneapolis, MN 55406
Nate
Job Details: 07/26/2023
"Not draining. Found the air gap had debris in it. Cleaned out the debris, and put the sump filter clip back in. Now it drains great.
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW3
Near Savage, MN 55378
Delton
Job Details: 07/26/2023
Found that idler belt pulley is worn out causing loud squeaking. Customer apporved estimate. Replaced idler pulley and cleaned out inside dryer of lint build up. Also found that dryer vent behind dryer was crushed and not venting out properly. I went to straighten vent and found that the pipe leading outside is loose and not connected to vent flap. It is on 2nd floor. I put vent in best i could and it is blowing outside but I explained to customer that if it doesnt stay secure, it would need to be replaced from the outside. Cusotmer is aware. Dryer is quiet and heating good.
We serviced a
LG WASHER
Model WM8100HVA
Near Andover, MN 55304
Matt
Job Details: 07/26/2023
"Customer complaint is, WATER DOES NOT DRAIN - 0E CODE. Inspected and tested. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
We serviced a
KENMORE WASHER
Model 110.2810231
Near Eden Prairie, MN 55347
Delton
Job Details: 07/26/2023
"Found that this is floating tub model and tub is not floating until its almost full to the top with water. I cannot pull up tub. I checked for anything that could be stuck and is clear. Would need hub kit, tub bearing kit, and washplate.
We serviced a
GE DISHWASHER
Model GDT580SSF2SS
Near Anoka, MN 55303
Matt
Job Details: 07/26/2023
"Customer complaint is, NOT GETTING HOT OR DRYING. Inspected and tested. Found the flood switch assembly has failed Customer approved repairs. Installed new flood switch assembly and tested. Dishwasher is now heating great. Dishwasher is now fixed.
We serviced a
SAMSUNG WASHER
Model WA52M7750AV/A403
Near Ramsey, MN 55303
Matt
Job Details: 07/26/2023
"Customer complaint is, TURNS ON AND OFF. Customer said its been doing random things for a while. Giving out of balance errors, not completing cycles and now wont stay on. Inspected and tested. Washer turned on when I got here. I started a spin cycle and it started spinning. I started a rinse and spin and it filled, agitated, and then started to cycle power off and on. I restarted a heavy cycle and now the hot water valve is really loud. Washer needs a new board, valve and all 4 dampers.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55417
Nate
Job Details: 07/26/2023
"The cable for the bottom drawer broke. I cut the borken cabole out and now it is working great.
We serviced a
LG REFRIGERATOR
Model LFX25973D/01
Near Elk River, MN 55330
Phillip
Job Details: 07/26/2023
"The customer said the refrigerator stopped cooling. I plugged the fridge back in and let it run. The compressor started right up. The suction pressure was up around 50. I removed and replaced the compressor, filter and updated the board. I leaked checked and purged the system with nitrogen. I then pulled a vacuum for 15 minutes and let pull below 500. I recharged the fridge. I advised the customer to let run for 6-8 hours to cool and wait 24 hours before they fill it completely back up.
We serviced a
GE DISHWASHER
Model GSD3300K55BBK
Near Hopkins, MN 55305
Nate
Job Details: 07/26/2023
Dishwasher gets stuck mid cycle. Timer doesnt advance. Needs a new timer.
We serviced a
KENMORE WASHER
Model 110.470816
Near Saint Paul, MN 55105
Delton
Job Details: 07/26/2023
Replaced water valve and drain hose connector. Washer now fills with full flow of water and no more errors. Also now drains and no leaks and drain hose is secure. Washer is working good.
We serviced a
LG REFRIGERATOR
Model LSFXC2476S/00
Near Lakeville, MN 55044
Adam
Job Details: 07/26/2023
Unit not cooling. Everything is running. But over 70 degrees in unit. Did an amp draw and it looks like a bad compressor. Customer approved compressor repair. Hooked up gages. Found it was equal pressure around 45-50. Needs a compressor. Replaced compressor. Installed new dryer. Once all installed, tested for leaks, vacuumed, and refilled. Unit was 78 on arrival when I left under 68. Pressures looked good.
We serviced a
FRIGIDAIRE LAUNDRY CENTER++
Model FFLG2022MW3
Near Otsego, MN 55330
Matt
Job Details: 07/26/2023
"Customer complaint is, DRYER NOT HEATING. Inspected and tested. Found the thermal fuse was blown and the inside of the dryer is packed full of lint. Customer approved repairs. Installed new thermal fuse and vacuumed out inside of dryer. Tested and dryer is heating great and cycling between 220F and 120F. Dryer is now fixed.
We serviced a
LG WASHER
Model WM8000HVA
Near Woodbury, MN 55125
Delton
Job Details: 07/26/2023
"Customer ran rinse/spin cycle and it went from 12 minutes to 1 minute and shut off, while drum only did half rotations, as if it was struggling to turn tub. I ran diagnostics and all functions are working good. I power cycled washer. Ran rinse/spin cycle with the mattress pad and it completed and spun out the clothes fine. I suspect that something on the board locked up and wouldnt advance cycle. I explained this to customer and they will use as normal and if it keeps happening more than just once in a while the control board would need to be replaced.
We serviced a
FRIGIDAIRE REF BUILT IN++
Model FGFU19F6QFB
Near Rogers, MN 55374
Matt
Job Details: 07/26/2023
"Customer complaint is, NOT COOLING, 19 DEGREES WHEN THEY UNPLUGGED IT. Customer has had a different company out working on the refrigerator and had to pull them both out and ever sense both door alarms keep beeping. Inspected and tested. This is a built in freezer. Freezer was turned off when I got here. I turned freezer on and compressor and fans turned on. After 20 minutes theres only frost on about 20 percent of the evaporator. The sealed system has failed. The freezer door is not making contact with the switch, so it thinks the door is open. The door is sealing all the way around. Im not sure if this is a leveling problem, or if the doors are sagging. Door are not very straight or level on both freezer and refrigerator. Customer wants a quote on the sealed system repair and also fixing the door. This is not going to be a easy repair because its going to be a pain pulling this out. Make sure we charge extra if we go back. I didnt have enough time to do anything else here. ; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHE3ARF2UC/14
Near Corcoran, MN 55340
Phillip
Job Details: 07/26/2023
The customer said the power button switch does not always respond. When you push the button its not smooth like the others. Im ordering the switch and button to replace. ; ordrd 1 00611654 (Button) and 1 00611295 (Power switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Eagan, MN 55122
Delton
Job Details: 07/26/2023
"Refrigerator not cooling at all, room temperature 74 degrees in refrigerator and freezer. Found that the compressor is not running and is hot. Used the 3in1 start relay and compressor still wont turn on and just buzzes. Compressor is locked up. Needs sealed system compressor replacement.Send in for autho.; saved tckt , states that autho needed"
We serviced a
LG WASHER
Model WM2301HW
Near Minneapolis, MN 55410
Phillip
Job Details: 07/26/2023
"The door boot had a hole in it. I called the owner last visit and gave the quote. He approved the repair. Today I replaced the gasket boot. I tested the washer and its good no leaks. Please run the card on file for the remaking total. ; saved tckt , states that autho needed"
We serviced a
ASKO++ DISHWASHER
Model DFI664
Near Eden Prairie, MN 55347
Adam
Job Details: 07/26/2023
Unit is dead. This happened about a year ago and the did the display it worked until now. I explained that this commonly for these displays to go out. Theres a service bulletin for this issue and claims needs a seal. Would need tub seal and display board per service bulletin. Customer would like it covered under warranty.I said the office will help explain the process once we source the parts. ; states that autho needed
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Rogers, MN 55374
Matt
Job Details: 07/25/2023
"Customer complaint is, SCRATCHING NOISE DURING END OF SPIN CYCLE. Customer also said that when it gets done, it doesnt unlock the door right away. Inspected and tested. Found the bolt holding the rotor on was loose. Tightened bolt and tested. Washer is working great in test mode. I ran washer through a complete quick cycle with towels and it worked perfectly and unlocked the door at the end. Washer is testing good."
We serviced a
HOTPOINT REFRIGERATOR
Model n/a
Near Minneapolis, MN 55426
Nate
Job Details: 07/25/2023
"Sometimes it over freezes in fresh food and sometimes ice cream gets soft in fz. I checked temps, everything was good. Cleaned out coils and vacuumed out around coils and compressor. Customer mentioned that they pulled the fridge out from wall recently and temps have been steadily good since. I recommended keeping it out an inch or two how they have it for better air flow. I steamed off evaporator and made sure it frosted over nicely. Everything checks out good."
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Lakeville, MN 55044
Delton
Job Details: 07/25/2023
"Found that the lid switch plastic broke and washer wont advance into drain/spin cycle. Customer approved estimate. Replaced lid switch, tested and washer now fills, agitates, drains and spins. Washer is working good.
We serviced a
GE REFRIGERATOR
Model PGS25KSEAFSS
Near Medina, MN 55340
Adam
Job Details: 07/25/2023
Not cooling. Pulled unit out on protective mat. Tested power to compressor inverter board. Found there was 120v to the inverter. Inverter is making loud noise. Quoted for new inverter board. Customer approved. Installed new board and plugged in. Now unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near St. Cloud, MN 56301
Seth
Job Details: 07/25/2023
I swapped the sump and pump that were leaking and tested the dishwasher. It is now fixed and working great.