We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS
Near Chanhassen, MN 55317
Adam
Job Details: 09/22/2023
Installed heater from last diagnosis. Once installed I tested heater to make sure its working properly. Unit is now cooling properly and defrosting properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Saint Michael, MN 55376
Matt
Job Details: 09/22/2023
"Customer complaint is, CANT GET LOCK BUTTON UNLOCKED, SCREEN NOT WORKING. Inspected and tested. Found the UI was unresponsive. I put washer into test mode and it turned on and let me check error codes and start a test mode. I canceled and drained and now washer is powering up and working normal. I started it on 2 different cycles and it was working perfectly.
We serviced a
BEKO RANGE
Model PRGR34550SS
Near Saint Paul, MN 55102
Delton
Job Details: 09/22/2023
"I did smell gas when i turned on broil for first time and cooktop burners took longer to ignite as if the gas was just turned on to the system and it was first regulating gas pressure in the range. After that, every time i tried the bake and broil and the cooktop i did not smell gas. I told customer its safe to use. If they are concerned more to call gas company and they can check for any gas leak. If problems continues i told them to call back."
We serviced a
LG DRYER
Model DLE2250W
Near Wayzata, MN 55391
Adam
Job Details: 09/22/2023
Customers complaint you close the door and it will start to run automatically. Verified complaint. Removed the top. I found the relay on the main board is stuck on so it will always run. Needs new control board. Installed part and reassembled. Tested unit multiple times and its working properly now. Unit sounds good tumbling. Its heating properly also.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Otsego, MN 55301
Matt
Job Details: 09/22/2023
"Customer complaint is, REFRIGERATOR NOT WORKING, CLICKING ON AND OFF. Inspected and tested. Refrigerator is room temperature. Compressor is not running, its just clicking. I installed a new start relay and the compressor is just buzzing and not turning on. The compressor has failed. ; saved tckt"
We serviced a
SPEED QUEEN DRYER
Model ADE6HRYS178TW01
Near Elk River, MN 55330
Matt
Job Details: 09/22/2023
"Customer complaint is, CONSTANTLY BEEPING AND SAYING DOOR IS OPEN CLOSED. Inspected and tested. Dryer was unplugged when I got here. I plugged dryer in and it continuously runs if the door is shut and the extended tumble light is on and it constantly beeping. If you open the door it shuts off. When its running its not heating. I canceled the cycle and now its working normal. I started dryer on a timed dry cycle and its heating and responding correctly when you open and shut the door and I can start and stop it with the start/pause button. I called Techline and he said the lights flashing was probably a error code. He said its most likely the motor relay sticking on the motor control board. I quoted customer $253. labor to install board. Customer approved repairs. Part on order. ; ordrd 1 D518862 (Motor control board)"
We serviced a
KITCHENAID RANGE
Model Kess907sss02
Near Hopkins, MN 55343
Nate
Job Details: 09/22/2023
"Power went out to the house. Range worked perfect prior. When power came back on it immediately blew the main control board. Installed new board, and now it works great. Please email receipt to customer. Thats why I put as pending authorization. Job is complete."
We serviced a
GE REFRIGERATOR
Model PYE22KYNFFS
Near Minneapolis, MN 55424
Nate
Job Details: 09/22/2023
"Fridge stopped making ice a few days ago. Up until recent it was sporadically making ice. I plugged in my newfi device and saw that over the past week its been 90-100 degrees in freezer according to the control board. I went to the board and checked the freezer thermistor and it said 25 degrees. Temp is currently at 25. Thermistor is good, the board is bad. Ordered a new main PCB. Also, water dispenser keeps dripping. Quoted for new dispenser water valve. Coming back with nigh parts on Thursday. ; ordrd 1 WR57X10098 (Dual water valve) and 1 WR55X36965 (Main pcb)"
We serviced a
MAYTAG DRYER STACKED++
Model MED8630HW0K
Near Edina, MN 55435
Nate
Job Details: 09/22/2023
"Dryer door hinge is broken. Quoted for new hinge. Employees at this store came into the break room and were asking me to relocate the hinge from the right side to the left side. And the latch from the left side to the right side. You have to take the whole door assembly apart to do that, but they really wanted me to. One employee called his manager telling them that they would like me to do that today. I explained that the hinge is broken, but they want me to now, so I took 40 minutes and took apart door, relocated hinge and latch assembly. I showed them that I did that, and will be back to actually fix door on Wednesday. I was leaving and one employee yelled wait wait wait because the door was popping open. I explained that the hinge is broken, and that I will be back to fix it on Wednesday. Quote is attached. Also ordered catch in case it gets damaged before I get back. W10208254; ordrd 1 W11051465 (Hinge) and 1 W10208254 (Catch)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB1050REC2
Near Minneapolis, MN 55403
Phillip
Job Details: 09/22/2023
"The dishwasher needed to be mounted and leveled. We installed the mounting bracket and leveled the dishwasher. We started the dishwasher and found it does not drain. I removed the drain pump and got the impeller to move. We also found the drain pump is leaking water. Now Im ordering the drain pump assembly. The customer will pay by check. ; used 1 W10426979 (BACKER) from stock, ordrd 1 A00126501 (DRAIN PUMP ASSM)"
We serviced a
MAYTAG WASHER
Model SAV365ZAWW
Near Minneapolis, MN 55407
Delton
Job Details: 09/22/2023
Idler WP27001028; idler wheel WP40045001; retainer ring 23748; washers 52549 (need 2); belt WP27001007I think there is a kit that comes with new complete pulley. I am ordering that as it seems to be the right one. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 959P3 (Idler Repair kit)
We serviced a
GE DISHWASHER
Model GDF620HGJ2WW
Near Minneapolis, MN 55418
Phillip
Job Details: 09/22/2023
The user interface control is dead. I hooked up the Newfi tool and it powers on but does not connect. The user interface is bad. I quoted the repair and ordered the user interface. ; ordrd 1 WD21X31902 (Ui control)
We serviced a
BOSCH REFRIGERATOR
Model B36FD50SNS/01
Near Maple Grove, MN 55369
Matt
Job Details: 09/22/2023
"Customer complaint is, THE FRIDGE IS NOT PROPERLY MAKING ICE, IT DOES WORK SPORADICALLY. Inspected and tested. FF compartment is 39F and freezer is 2F. Ice maker is clicking and trying to cycle but cant. Needs a new ice maker part number 11036056. This is over our limit. Call in for authorization. ; saved tckt"
We serviced a
SPEED QUEEN DRYER
Model LDEE5BGS173TW01
Near Saint Paul, MN 55108
Delton
Job Details: 09/22/2023
"Replaced heating element, tested and dryer is heating and working good. Dryer vent is hidden and is a blind hook up. Maintenance guys know that and will add venting to ensure its vented to the outside correctly.; saved tckt , states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Blaine, MN 55449
Phillip
Job Details: 09/22/2023
"The compliant is the freezer light and some of the fresh food compartment lights are not working. I pulled out the freezer led and jumped the wires. When I did that and all of fresh food lights all came on. It will need the freezer module CW10695459. Please get approval and contact the customer. ; snapped 1 QuickPics, states that autho needed"
We serviced a
SPEED QUEEN WASHER STACKED++
Model STET77WN
Near Minneapolis, MN 55414
Nate
Job Details: 09/22/2023
"Speed Queen washer continually sends water into washer until you turn off the water at the wall. Needs a new water valve. This will be really hard to service. Its on the far left, between wall and stacked unit next to it. No room to slide appliances to the right, and cant pull it out because of door handle. Would need dryer removed from top, tight fit behind units. Will have to climb over units. Would need 3 blocks of time for this, and a second technician. They also told me while I was there that the dryer on top of it doesnt heat. And the whirlpool washer to the right (stacked unit) has d27 error. Out of order. And dryer to right of that needs to be reconnected to wall. I called Maya to let her know they need to enter those into portal and that we are going to call back with a quote for speed Queen washer water valve. ; O-emld tckt"
We serviced a
LG REFRIGERATOR
Model LMXS28626D
Near Eden Prairie, MN 55347
Adam
Job Details: 09/22/2023
"CUSTOMER HAD UNIT PULLED OUT ON ARRIVAL WITHOUT ANY PROTECTIVE MAT. ADD PHOTOS OF DAMAGE TO FLOOR BEFORE DIAGNOSING STARTED. Customers complaint unit not cooling. Just stopped cooling In one day its warm. Found that everything is running. The compressor is running and not pumping the Freon any more. Unit needs a new compressor filter and board if neeeded; snapped 2 QuickPics, states that autho needed"
We serviced a
GE REFRIGERATOR
Model PSW26PSSBSS
Near Eden Prairie, MN 55347
Adam
Job Details: 09/22/2023
"Tenants complaint not cooling properly ice cream is getting warm. I found she had setting at the coldest setting and still about 10 degrees off. So ice cream and sugary food is soft. Also fridge is higher temp also. So fresh food items wont last as long. Removed evap cover and found the evap not completely frosted. The top is dry. Took an amp draw and found its lower then it should be also indicates a sealed system issue. Would need to tab in to system to find leak. Left voice mail for property manager. Explaining there is a leak but would need to do more digging to find leak. To find the leak we would have to tap into system and will have a minimum off 360 just to hook up dye to find the leak. Then additional labor for repair and parts. ; snapped 2 QuickPics, states that autho needed"
We serviced a
ASKO++ WASHER
Model WM25.3
Near Minnetonka, MN 55345
Adam
Job Details: 09/22/2023
"Unit making loud noise during spin. She said the heavier load the louder it is. I put unit in a drain and spin. The drain pump is louder then normal and sounds like its on its way out. The main concern is the bearing. The rear bearing is failing and making loud noise when spinning. Not sure if we can get parts for it or not. I explained it would be an expensive repair if we can get parts. She is going to get a new one it sounds like but like to know if the parts are available how much it would be. I didnt quote anything because I have no idea. Not able to look up parts due to cellular service. Call customer with quote for bearing and drain pump; snapped 2 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Monticello, MN 55362
Matt
Job Details: 09/21/2023
"Customer complaint is, IM NOT MAKING ICE AND FREEZES things in the FF compartment. Inspected and tested. FF compartment temperature is 32F and Freezer is 2F. Thermistors, fans and damper all tested good in test mode. I found the ice maker was jammed up with cubes. I removed ice maker and cleaned it out. Reassembled and tested. Ice maker cycled and filled with water. I removed and dumped out ice maker again and cycled it and it filled with water. Looks like the ice maker was just jammed up. I think the temperature issues are because it was trying to make ice and couldnt, so it was cooling down to try and speed up the ice production."
We serviced a
LG WASHER STACKED++
Model WM4270HVA
Near Eden Prairie, MN 55346
Adam
Job Details: 09/21/2023
Unit isnt spinning out clothing. Clothing is wet. Even if they put to drain and spin. Will drain out fine but wont spin at high speed. Put In test mode and wont spin over 50 rpm. Disassembled unit tested the stator which was good next tested hall sensor. Found the hall sensor bad. Replaced sensor and reassembled. Tested unit multiple times spins out just fine.
We serviced a
LG REFRIGERATOR
Model LFXS30766S/03
Near Eden Prairie, MN 55347
Adam
Job Details: 09/21/2023
Installed compressor and filter from last diagnosis. Once installed tested with nitrogen. No leaks. Vacuumed and updated board. Filled with Freon then let unit cool after. It dropped 10 degrees and pressure on the low is riding right around 0 which is perfect. Everything is working properly now
We serviced a
LG REFRIGERATOR
Model LFXS28968S/08
Near Chaska, MN 55318
Adam
Job Details: 09/21/2023
Installed fan from last diagnosis. Once installed tested. Everything is working properly now. Reassembled unit. Code has cleared also.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHAXTS02
Near Roseville, MN 55113
Nate
Job Details: 09/21/2023
"Frost heavily built up in air intake/vent at bottom of ff section. Put the fridge into forced defrost and heater came on immediately, and evaporator wasnt over frosted. Saw service bulletin for adaptive defrost control but that would have built up excessive frost on evaporator. Customer mentioned a bunch of room temperature water bottles were pushed up against vent, and frost started building up then. We determined that was root cause. I steamed out and dried out vent. Working nicely now."
We serviced a
GE DRYER
Model GFWS3500L0WW
Near Savage, MN 55378
Delton
Job Details: 09/21/2023
Replaced front glides and rear bearing. Tested and drum now spins evenly and runs quietly. Dryer is running and working good.
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Victoria, MN 55386
Adam
Job Details: 09/21/2023
Customer stated loud noise. Verified complaint. Loud squeaky sound when tumbling. Disassembled unit and found a bad idler. Quoted two different options. One just the idler and one as the repair kit. She went with the good choice of replacing with the kit. Which replaced idler belt and 4 rollers. Installed parts reassembled and sounds great.
We serviced a
SAMSUNG DRYER
Model DVE45T6000W/A3
Near Saint Paul, MN 55108
Nate
Job Details: 09/21/2023
"Not heating. Found a bad HEAT ELEMENT. Replaced heater assembly. Vacuumed out dryer, oiled rollers. Runs and heats great now. Customer had their vent cleaned one year ago approximately.
We serviced a
LG DRYER
Model DLEX9000V
Near Excelsior, MN 55331
Adam
Job Details: 09/21/2023
Customer complaint not drying as well and burning smell. Started unit and took temps. Temps were hitting low 200s which is high. With the vent remove temps are better. Disassembled unit and tested heater. Heater testing good. Wasnt a bunch lint. Cleaned up the dryer and oiled the rollers. Reassembled unit. The dryer vents need to be cleaned. They vent out the roof the customer said.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Burnsville, MN 55306
Delton
Job Details: 09/21/2023
"Found that hub is stripped. Tub wont catch when washer is trying to spin. Wash plate will spin very fast and washer will stop. Customer approved estimate. Replaced hub, tested and washer fills, agitates, drains and spins.Washer is working good.
We serviced a
HOTPOINT REFRIGERATOR
Model HPS18BTNDRWW
Near Minneapolis, MN 55428
Nate
Job Details: 09/21/2023
"Freezer is 35 and ff is 57. Found a door must have gotten left open, because there was a TON of rime frost built up on evaporator. I got the evaporator panel off, and was going to put the freezer into defrost mode but it just happened to go into defrost. Heater and bi metal are good. Used steamer to steam all the frost off of the evaporator and evaporator fan to give it a fresh start. Told tenant 24 hours to get down to temp. Working great now though.
We serviced a
GE DISHWASHER
Model PDW7380N15SS
Near Minneapolis, MN 55416
Nate
Job Details: 09/21/2023
"Replaced bad drain pump. Hard water line started leaking. Spent 45 minutes trying to adjust it to stop but it wouldnt. Ended up going to the hardware store to buy two adapters for our flex waterline. Installed that. Now it fills, circulates, and drains great. No leaks.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS2
Near Osseo, MN 55311
Phillip
Job Details: 09/21/2023
The door handle was not loose. The part that is loose is the glued on metal frame around the outside of the glass. I advised the customer its not covered. The light bulb was broken off in the socket. I got the broken piece out and installed the new bulb the customer had. The customer said hot air is escaping from the door. The door seal is good and the door shuts good. I cleaned around the door seal and made sure the oven is working.
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Plymouth, MN 55446
Phillip
Job Details: 09/21/2023
The fresh food is not cooling. I found the freezer evaporator is frosted over. I tested the heater and its bad. I replaced the heater and defrosted the evaporator.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHD2369TF8
Near Minneapolis, MN 55446
Phillip
Job Details: 09/21/2023
The customer said it has not been making ice for a while but now its making ice just fine. I found the twist tray may have been binding up. I trimmed the top of the tray and it should be ok now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Plymouth, MN 55340
Phillip
Job Details: 09/21/2023
The customer said it has been working since I reset the board. Today I replaced the main board. I thawed out the auger motor because it was frozen.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Saint Paul, MN 55104
Delton
Job Details: 09/21/2023
"Found that it is leaking from motor to sump rubber hose. Customer approved estimate. Picked up part, replaced part, tested and no more leaks. Dishwasher is working good.
We serviced a
SAMSUNG WASHER
Model WF45N5300AW/US
Near Osseo, MN 55311
Phillip
Job Details: 09/21/2023
The customer said the washer leaks water into the pedestal. I ran the washer and never saw it leak. I pulled the front off and found no signs of water. I removed the filter and put some grease around the seal then put it back in. I cleaned the bottom of the glass door.
We serviced a
GE MICROWAVE
Model PSB9240EF3ES
Near Otsego, MN 55374
Phillip
Job Details: 09/21/2023
The customer said the microwave will randomly trip the breaker when its not beeping used. We checked the door switches and they tested good. I reset the breaker and the microwave is working properly. I gave the customer a quote for replacing the boards but advised it may not fix the issue. I advised her to have an electrician replace the circuit breaker.
We serviced a
GE REFRIGERATOR
Model GFE26GMKEF
Near Burnsville, MN 55337
Delton
Job Details: 09/21/2023
"Replaced evaporator drain tube sent by square trade. Tested and no more leaks and is draining correctly. Refrigerator is working good.Office: bill out; saved tckt , states that autho needed"
We serviced a
KENMORE REFRIGERATOR
Model 795.74093410
Near Burnsville, MN 55306
Delton
Job Details: 09/21/2023
Found that there is a restriction or sealed system leak because evaporator has ice ball on upper right (see picture) and %10 frost pattern. Customer was saying compressor was replaced before and it was but he didnt know how long ago.Also he wanted to know if shelving and bins were covered (see pictures) I informed customer that we would need to get authorization first before we can fix refrigerator.Kenmore fridge made by LG needs another sealed system repair.; saved tckt
We serviced a
BEKO DISHWASHER
Model DDT38530XIH
Near Minneapolis, MN 55410
Nate
Job Details: 09/21/2023
"Display is dead. Found everything chewed through. Needs all new wire harnesses. Please quote for all new wire harnesses. Called DW, would need to research all the wire harnesses and call and quote owner. ; saved tckt"
We serviced a
LG WASHER
Model WT1101CW
Near Victoria, MN 55386
Nate
Job Details: 09/21/2023
"Washer has continued to give the UE error. I took off the rotor and stator, both look great. The bearing doesnt sound bad. Checked how level it is. Leveled it out better. Still doesnt go through a spin. Needs new dampers. Quoted them for new dampers. Called them and quoted them. They will present it to the owner and see what they want to do. ; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monticello, MN 55362
Matt
Job Details: 09/21/2023
"Customer complaint is, BAD SMELL INSIDE. Inspected and found the filter was nasty and plugged solid inside the dishwasher. Also the air gap on the counter was plugged so the dishwasher couldnt drain all the way. I bypassed air gap and put high loop in hose. I removed the filter and showed the tenant the filter and advised that it needs to be regularly. Called and left a message with Kianna on what I did. Please bill customer. ; saved tckt"
We serviced a
UNKNOWN RANGE
Model WNM430-7
Near St. Cloud, MN 56304
Matt
Job Details: 09/21/2023
"Customer complaint is, FL BURNER IS NOT IGNITING AND IS CLICKING ALL THE TIME. Inspected and tested. Found the front left burner switch was falling off the valve. Reinstalled switch and now burner is working great. Range is now fixed. I called Katherine twice and left a message and never heard back from her. I left parts with customer. ; saved tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RF261BEAESR/AA
Near Sartell, MN 56377
Matt
Job Details: 09/21/2023
"Customer complaint is, REFRIGERATOR ISN'T COLD. THIS WEEKEND WAS MAKING A RATTLING NOISE, BUT HAS SINCE STOPPED. Inspected and tested. Freezer is 1F and FF is 51F. The FF evaporator cover holes are all frozen over. Refrigerator needs a new defrost sensor and drain kit. This refrigerator does not have the FF ice maker, so it doesnt need the add on heater. Quoted customer $401. to install new defrost sensor and drain kit. Customer approved repairs. I advised customer that refrigerator needs to be unplugged 48hrs before I come back and to put down towels to catch any water. These are both stock parts. ; schdld next appmnt for 9/26 TUE !"
We serviced a
GE REFRIGERATOR
Model TBX18IADBRAA
Near Plymouth, MN 55442
Nate
Job Details: 09/19/2023
Ff door sitting a little low. Adjusted door with a couple washers. Freezer door has moisture below it. Found the bottom of the freezer door seal sagging. Dried water that was built up in it and used red glue to adhere seal to door. This seal isnt meant to be removed. Suggested super glue if it sags again.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Minneapolis, MN 55443
Nate
Job Details: 09/19/2023
"Replaced bad pressure sensor and leaky detergent drawer assembly. Ran on a quick wash. Runs great. Filled, drained, and did a final spin. Did notice that floor vibrates in laundry room, which can make washer shake a little bit. This could possibly cause a problem in future. Legs are sitting solid on floor and washer looks level."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Otsego, MN 55330
Phillip
Job Details: 09/19/2023
The dryer does not heat at all. We tested the heater and found the heater is bad. We quoted for the repair then replaced the heater and vacuumed out the dryer.
We serviced a
LG REFRIGERATOR
Model LDCS24223S/00
Near Minneapolis, MN 55443
Phillip
Job Details: 09/19/2023
"I replaced the compressor, the filter dryer and updated the main control. I checked for leaks and purged the system with nitrogen. I then pulled a vacuum and recharged the system. The pressures are good and its cooling down."
We serviced a
WHIRLPOOL DRYER
Model LGR5636EQ3
Near Saint Paul, MN 55102
Delton
Job Details: 09/19/2023
"Found that rollers were worn out making loud rattling noise. Also belt and idler are worn. Customer approved estimate. Used rebuild kit that replaced rollers, idler, belt. Tested and dryer is running quiet and working good.
We serviced a
KITCHENAID RANGE
Model KGRS505XWH05
Near Big Lake, MN 55309
Matt
Job Details: 09/19/2023
"Customer complaint is, OVEN WONT WORK AND ONE OF THE SURFACE UNITS WOULDNT SHUT OFF AFTER USE. Customer said oven is working fine. Customer couldnt get front left burner valve shut off, so they had to turn the gas off. The valve shaft is broken. Needs a new valve. Customer approved repairs. Installed new front left burner valve and tested. Burner is working great. Range is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model W0TA50SAKZ0
Near Minneapolis, MN 55419
Nate
Job Details: 09/19/2023
"Water got onto the dishwasher and caused it to glitch. It was a week and a half ago. Everything is dried out, works great now."
We serviced a
GE LAUNDRY CENTER++
Model GTUP270EM4WW
Near Plymouth, MN 55447
Phillip
Job Details: 09/19/2023
Today we replaced the dryer motor. The dryer is heating and the drum spins good. I advised customer to have the dryer duct cleaned if its not drying well.
We serviced a
LG WASHER
Model WM3500CW/01
Near Saint Paul, MN 55104
Delton
Job Details: 09/19/2023
Washer main control board plastic cover fall off causing to make rough noises while it was in cycle mode. We verified and secure cover back to the original location. After problem was result back to operation.
We serviced a
GE RANGE
Model PGP953SET2SS
Near Maple Grove, MN 55311
Adam
Job Details: 09/19/2023
Installed valve from last diagnosis. Once installed tested for leaks with bubble solution. No leaks. Reassembled unit tested all features. Everything is working properly. The knobs are starting to crack. WHE doesnt cover knobs though.
We serviced a
ASKO++ DISHWASHER
Model D5636 CC
Near Minnetonka, MN 55345
Adam
Job Details: 09/19/2023
Unit making loud noise during drain. Removed the filter cleared out all the water. Then removed the filter cover over the pump access hole. Was able to feel something in the pop. Fished it out with my fingers and pliers. It was a little toy head. Size of small Lego. Now unit is draining properly and no noise. All the fins look good on the drain pump still. Explained if they have an issue again will need a pump.
We serviced a
JENN-AIR COOKTOP++
Model CVGX2423B
Near Eden Prairie, MN 55346
Adam
Job Details: 09/19/2023
Installed spark module from last diagnosis. Once installed. Had to figure out which igniter goes where because it was a sub part number and is a little different once I figure out the wiring now unit is working properly. I explained sometimes it will keep lighting till it knows its ignited. When the igniters wear cold it took one minute for the igniting to stop once the igniter was warm. At the end its lighting every time no issue. Might because the igniters are warm or took the module a little bit to learn.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXWH7
Near Eden Prairie, MN 55346
Adam
Job Details: 09/19/2023
Installed display board from last diagnosis. Once installed tested unit made sure all buttons were responding. Reassembled unit then put unit in tested mode and got stuck. Unplugged unit and installed new control board and now unit is working properly. Installed the old display board and then 2 buttons wont respond will need both board. Installed parts reassembled went through test mode and now unit is working properly
We serviced a
BOSCH MICROWAVE
Model HMB50152UC/05
Near Victoria, MN 55386
Adam
Job Details: 09/19/2023
Removed unit from the wall. Disassembled unit. Installed new magnetron from last diagnosis. Once installed tested 3 times to make sure it was working properly. Unit sounds and heating properly. Reassembled unit. Installed back into the cabinet. Tested again and is heating properly.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2412SS2A
Near Edina, MN 55435
Nate
Job Details: 09/19/2023
"Dishwasher not filling with water. Found it full of excess suds. Filled it, put olive oil in it, ran it, let it circulate, then drained it. The first time it drained we got excess suds coming out of the air gap, and running down under the sink, onto the gfci. After draining and filling it six times, and scooping out the initial suds, and using olive oil, it runs great now. Also had to disconnect drain line and clean out, so that it could drain better. Recommended finish detergent."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Edina, MN 55410
Nate
Job Details: 09/19/2023
"Dishwasher was dead. Found the gfi under the sink was tripped. Reset it, ran dishwasher, it filled, washed, and drained great. If it happens again I recommended plugging it in with an extension cord to another outlet."
We serviced a
GE REFRIGERATOR
Model GYE18JSLKFSS
Near Minnetonka, MN 55345
Nate
Job Details: 09/19/2023
"Replaced bad auger motor, also noticed that solid smooth ice was built up behind ice bucket, and water had been running down from the water dispenser for the icemaker. Checked and made sure no leaks from icemaker itself. Icemaker is good. Extended funnel with silver tape. Icemaker filled with water, no leaks now."
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Minneapolis, MN 55446
Phillip
Job Details: 09/19/2023
The washer would not go through a wash or spin. Today I replaced the motor control board. Now the washer is washing and will go into a spin. All tested good when we ran a test cycle.
We serviced a
MAYTAG DRYER
Model MVWC6ESWW1
Near St. Cloud, MN 56304
Matt
Job Details: 09/19/2023
"Customer complaint is, WONT START. Inspected and tested. Found washer doesnt fill with water. The temperature sensor switch has failed. Customer approved repairs. Installed new switch and tested. Washer is working great. Washer is now fixed."
We serviced a
MAYTAG DRYER
Model MEDZ400TQ2
Near Saint Joseph, MN 56374
Matt
Job Details: 09/19/2023
"Customer complaint is, JUST BEEPS WHEN PRESSING START. Inspected and tested. Found the motor relay on the board is fried. Customer declined repairs and will call us back if they want us to order the board."
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5000WW/AA
Near Minneapolis, MN 55416
Delton
Job Details: 09/19/2023
"Customer had it defrosted. Replaced drain tube, tested the evaporator drain and poured some water and it drains to drip pan and no longer leaks into freezer bottom. Refrigerator is working good.
We serviced a
FRIGIDAIRE DISHWASHER
Model TH03898409
Near Rosemount, MN 55068
Delton
Job Details: 09/19/2023
"Dishwasher has air trap. Found that there was debris that was stuck inside drain hose into air trap. Removed debris, tested and dishwasher now drains fully and is working good.Added labor to clean out drain line and test dishwasher fully. And this was a long ways away.; saved tckt"
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Fridley, MN 55421
Nate
Job Details: 09/19/2023
"Complaint is lower rack isnt getting clean and spray arm isnt rotating. Checked water softness level, and its 25 on a scale of 1-25, very hard. Also, customer uses cascade, recommended finish. Valve that switches between lower and upper not switching. Tech support said could either replace just the Diverter or the whole sump assembly. Both are out of stock at Marcone. Can someone try to track one of these down? Part numbers are attached in photos. 1512000400 and 1511906200. ; saved tckt"
We serviced a
ZLINE++ RANGE
Model RAB30
Near Saint Paul, MN 55107
Delton
Job Details: 09/19/2023
Customer says it will make noise when convection fans are running when oven is hot. Replaced both convection fans sent by manufacture. Tested oven to 450 degrees and fans did not make noise as if they were hitting anything.Range is working good as Im here.I did notice that the back cover of range was bent (see picture) hopefully didnt damage cabinet any but fans sounds good now.Note: the floors were scratched before I got here. I pointed it out to customer before we pulled out range and she was aware and said that their electrician did it.Office: bill out work order to manufacture.; saved tckt
We serviced a
GE REFRIGERATOR
Model GNE27JSMAFSS
Near Saint Paul, MN 55104
Nate
Job Details: 09/19/2023
"Complaint is fz is warm. Plugged in the newfi device, for past couple months temps have been upper 40s and 50s in fresh food and 30s and 40s in fz. All fans running. Big glob of ice on evaporator inlet. Compressor amp draw is .45 amps. 6 of space to get behind fridge when its pulled out to island. Needs sealed system work, please call customer with quote. ; saved tckt"
We serviced a
MAYTAG DRYER
Model MDG4806AWW
Near Saint Paul, MN 55108
Nate
Job Details: 09/19/2023
Drum not tumbling. Has a bad motor and belt. Ordered blower wheel just in case I cant get it off when I come back. They will pay by check. ; ordrd 1 40048501 (Motor) and 1 40111201 (Belt) and 1 56000 (Blower wheel)
We serviced a
LG WASHER
Model WM3987HW
Near Saint Paul, MN 55103
Delton
Job Details: 09/19/2023
Found that the drain hose is cracked next to the drain pump. Every time it drains it shoots out water. Needs new drain hose.; ordrd 1 5215ER2002G (Drain hose)
We serviced a
THERMADOR++ RANGE
Model PRG305PH/01
Near Minneapolis, MN 55406
Delton
Job Details: 09/19/2023
Found that the error is for the cooling fan and reason I didnt see it is that the fan starts slow then gets the error but when you restart the oven the cooling fan has warmed up and runs fast enough so it doesnt get the error.I informed customer that previous payment will be applied to the cooling fan and he is ok with paying the difference of the part and extra labor.I quoted customer additional $198.18.Customer still will leave and deal with sparking issue.Ordering cooling fan and rescheduling customer. Scheduling 2 hours for repair.Spark module 12008961Cooling fan 00791462Electrode 00635221Electrode base 12007259; ordrng 1 00791462 (Cooling fan)
We serviced a
HAIER REFRIGERATOR
Model HA10TG21SS
Near Minneapolis, MN 55414
Delton
Job Details: 09/19/2023
Air leak cause by frost build up on freezer due to door hinge was out of alignment. We corrected the door ailment by secured properly. Problem result . Office to collect payment.; saved tckt
We serviced a
SAMSUNG REFRIGERATOR
Model RT21M6215SG/AA
Near St. Cloud, MN 56303
Matt
Job Details: 09/19/2023
"Customer complaint is, FRZ TEMPS ARE UP AND DOWN. Inspected and tested. Found a F5 freezer defrost error. The freezer defrost sensor tested bad from the board. Heater came on in test mode. I cant remove the freezer evaporator cover because its frozen in place. Quoted customer $301. to install new defrost sensor. Customer approved repairs. Part on order. I advised customer that they need to unplug refrigerator 24-48 hrs before I come back. ; ordrd 1 DA32-10105R (Defrost sensor)"
We serviced a
ASKO++ DISHWASHER
Model DFI664
Near Eden Prairie, MN 55347
Adam
Job Details: 09/19/2023
Unit wasnt draining properly. When I arrived it was full of water. Tried to drain could hear the pump but nothing coming out. Hook up my vac to the end of the drain hose and vacuum while the pump was going and it started to drain. Flushed water multiplied times through unit. Some times would drain all the way and some times would be just to the top of the filter. Checked over the hose. Checking for any kinks or obstructions but none is found. Quoted customer for new drain pump. He wants to run a few loads then let us know. ; snapped 2 QuickPics
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Clearwater, MN 55320
Matt
Job Details: 09/19/2023
"Customer complaint is, TAKES 4 HOURS FOR A CYCLE. Inspected and found the heating element is fried. Theres a service bulletin for this element and you have to replace the board with the new one. Part number is 8194200 and its a kit with the board also and its NLA. Can someone see if they can find this part please. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Plymouth, MN 55340
Phillip
Job Details: 09/19/2023
The whole unit will stop cooling and then will come back randomly. If I put it into service mode and then take it back out the whole fridge will start to run and cool but for only a few seconds. I inspected the main board but it looks good. I quoted the customer for the board. I will order and come back to replace the board. ; ordrd 1 W10843055 (MAIN CONTROL BOARD)
We serviced a
SAMSUNG REFRIGERATOR
Model n/a
Near Saint Michael, MN 55376
Phillip
Job Details: 09/18/2023
"Water is leaking down from the evaporator cover and building up under the crisper drawer. We defrosted and removed the evaporator cover. The drain was clogged. We cleared the drain and installed the new drain kit and sensor. We then pulled the fridge out and installed the new drain tube.
We serviced a
KENMORE WASHER
Model 796.41482410
Near Medina, MN 55340
Phillip
Job Details: 09/18/2023
The customer said the washer would not spin and gave the LE fault code. I ran the spin test and it did spin on the high speed. The tub and bearing feel good. I pulled the washer out and replaced the hall sensor.
We serviced a
ESTATE DRYER
Model EED4400WQ0
Near Monticello, MN 55362
Matt
Job Details: 09/18/2023
"Customer complaint is, TAKES 3 TIMES TO DRY CLOTHES. Inspected and tested. Started dryer on timed dry high heat cycle and its heating and cycling between 220F and 120F and airflow on outside of house is 20mph. I disconnected vent and heat is cycling between 210F and 120F with vent disconnected and airflow on back of dryer is 31mph. Dryer is testing good and everything is working great.
We serviced a
SAMSUNG REFRIGERATOR
Model RS25H5000SR
Near Minneapolis, MN 55426
Nate
Job Details: 09/18/2023
"Ice builds up on bottom of freezer. Then it leaks onto floor after it melts. Customer replaced door seal but it still leaks. Needs new drain line and for drain to be steamed out. Old drain was plugged. Steamed it out, replaced drain, now it drains great.
We serviced a
KENMORE WASHER
Model 110.20372710
Near Saint Michael, MN 55376
Matt
Job Details: 09/18/2023
"Customer complaint is, NOT WORKING PROPERLY, NOISY. NOW IT WILL NOT SPIN OUT VERY GOOD. Inspected and tested. Found the bearing is failing and its really loud in a spin. Installed new gearcase, slider, tub nut and agitator screw. Tested and washer sounds good and is working great. Washer is now fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8MTKXKQ00
Near Minneapolis, MN 55412
Phillip
Job Details: 09/18/2023
The cold control thermostat was shorting out and would not always turn the unit on. I went to Sundberg and got the thermostat then came back and replaced it. Now its working good.
We serviced a
GE DRYER
Model GFD65GSSN0WW
Near Otsego, MN 55330
Matt
Job Details: 09/18/2023
"Customer complaint is, BAFFLES BROKEN OFF. Inspected and found 2 baffles broken off. Installed 2 new baffles and tested. Dryer is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Minneapolis, MN 55426
Nate
Job Details: 09/18/2023
"Dishwasher has been sporadically leaking for the past year. Found a bad lower spray arm, and mineral deposit built up on door gasket. Mineral deposit under float assembly. Ran it for an hour, no leaks. Can see the lower spray arm is the arm which has gears that can sometimes bind up. Customer is going to order new spray arm, and clean off door gasket. Between now and when spray arm arrives, it dishwasher starts leaking he will open the door and see what position spray arm is in. Then will close it and open a minute later and see if its still in same position. I also recommended a dishwasher cleaner to get deposits out, since they didnt have a water softener for a year."
We serviced a
LG DISHWASHER
Model LDT7808SS
Near Eagan, MN 55123
Delton
Job Details: 09/18/2023
Replaced both rails for upper rack tested dishwasher working good.
We serviced a
LG REFRIGERATOR
Model LFXS26596S/00
Near Eagan, MN 55123
Delton
Job Details: 09/18/2023
Installed new ice maker send by warranty company. Tested works great.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Saint Paul, MN 55106
Delton
Job Details: 09/18/2023
No power main outlet for dryer is shorted voltage is 120 should be 220 volts . We verified that power outlet plastic case is melted need a electrician.
We serviced a
ASKO++ DISHWASHER
Model DF1675
Near Minneapolis, MN 55436
Nate
Job Details: 09/18/2023
Replaced bad door seal and uib. Now it works great.
We serviced a
SAMSUNG REFRIGERATOR
Model NONE
Near Chanhassen, MN 55317
Adam
Job Details: 09/18/2023
Installed heater kit from last diagnosis. Once installed tested make sure its working properly. Put in force defrost and made sure defrost kicked on. Its heating properly. Reassembled unit. Checked for error codes no errors. unit is working properly now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT86ESBE
Near Minneapolis, MN 55414
Nate
Job Details: 09/18/2023
Water dripping down into ff section. Found the drain plugged going back into the rear wall drain. Used red glue to also seal around the foam insert and silver tape. No leaks now.
We serviced a
MAYTAG DRYER
Model MISSING
Near Osseo, MN 55311
Phillip
Job Details: 09/18/2023
"The dryer was making noise when it runs. We took the dryer apart and found the rear rollers were bad and the bearings were coming loose on the rollers. The idler had a belt groove. We replaced the rollers, idler pulley and belt. The dryer sounds good now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QS0
Near Osseo, MN 55311
Phillip
Job Details: 09/18/2023
Water was dripping into the fridge area from the freezer drain. Today I installed the new drain grommet and cleared up the ice inside the duct tower. I made sure both door shut good and tight and no air is leaking in.
We serviced a
GE DRYER
Model HTX24GASK0WS
Near Monticello, MN 55362
Matt
Job Details: 09/18/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Vent is disconnected from the back of dryer and has been like that for a long time because theres a ton of lint behind the dryer. Also tenant says bats were getting in through the vent. Dryer runs, but no heat. I disassembled dryer and found the thermostat has failed. Quoted customer $324. to install new thermostat. Customer approved repairs. Installed new thermostat and vacuumed out inside of dryer. Reattached vent and tested. Dryer is heating great and cycling between 210F and 115F. Dryer is now fixed. Vent comes out on second story. I dont have service, so I cant call customer to collect. Also I would recommend customer have vent cleaned and install a new vent cover on the outside of house because its not shutting all the way and bats were getting in earlier in the year and tenant had a broom handle holding it shut so they couldnt get in. I was able to call customer and leave a message. Can you collect the balance please. ; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHE53T55UC/02
Near Plymouth, MN 55447
Phillip
Job Details: 09/18/2023
The customer said the unit was running and then had the E15 fault. Water is leaking into the bottom. I pulled the dishwasher out and watched it fill and then run. I saw water leaking from the diverter. It will need a new diverter. I gave the customer a quote for the repair. ; ordrd 1 00751950 (Diverter assembly)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Minneapolis, MN 55427
Phillip
Job Details: 09/18/2023
"The customer complaint is water sits in the dispenser tray and the led is cracked on the left corner. I found the cold water is coming in slow and a part of the dispenser tray is missing. I need the whole valve assembly not just the valve and the dispenser tray. It also needs new glass lid. I advised the customer we will submit for approval then call her back to reschedule. W10919352 dispenser tray W11259006 glass lid W11172234 water valve assembly ; snapped 3 QuickPics, states that autho needed"
We serviced a
KITCHENAID RANGE
Model KGCS105GSS2
Near Minnetonka, MN 55345
Adam
Job Details: 09/18/2023
Front burners not working. Customer had cleaning crew out. The cleaned the cook top removed the knobs and the front two wont go back on. Found they pulled part of the valve out with the knob. Tried to reinstalled but its busted out completely. Will need both front valves. Also one screw is stripped in the burner head. Will need to drill out stripped screw. Looks like both parts arent available. Please try to source parts and update customer accordingly. Please charge minimum labor of L14 for drilling and tapping stripped screw. RF valve 3191292LF valve 3192157; saved tckt
We serviced a
BEKO DRYER STACKED++
Model BDV7200X
Near Saint Paul, MN 55102
Delton
Job Details: 09/18/2023
Found that the board is making clicking sound. And wont power on looks like there is only one circuit board in this model but the circuit diagram shows another board? Im pretty sure its just the one. Main board that has everything on it. Please vierfy and call customer with quote and ETA.Schedule 2 hours for repair. Never done it before and its stacked in a closet.Main board 2975774703; saved tckt
We serviced a
SPEED QUEEN DRYER
Model LDEE5BGS173TW01
Near Saint Paul, MN 55108
Delton
Job Details: 09/18/2023
Cannot find parts break down. Tried calling speed Queen and on hold too long.Heating element is open.Find part and contact customer with quote and eta.Call me if you have questions.; saved tckt