Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed September 20, 2022 to September 23, 2022
Model MVWB765FW0
Customer complaint is, leaking out bottom. Inspected and tested. Found water and oil coming from the gearcase. Needs a new gearcase. Installed new gear case and tested. Washer is working great. Washer is now fixed.
“Matt was polite and professional in his appearance. Thanks.”
Rich B.
Model WFW94HEXW2
Customer complaint is, WONT DRAIN at end of cycle- EC F9E1. Inspected and tested. Found the filter was plugged solid. Disassembled washer and cleaned out filter and tested. Washer is draining great. Washer is now fixed.
“Matt was really nice and super thorough! I also appreciated the dialogue about the problem and how to prevent something like this in the future. Thank you!”
Michelle M.
Model GB2FHDXWB02
Fridge not cooling. Upon arrival and inspection I found the refrigerator it stated 65?F freezer was running mid 20s. I removed the freezer evaporator cover and found only two turns were frosted. This fridge also has a failed evaporator fan. I spoke to the customer they will replace it or work with a epa certified refrigeration company.
“Seth was very good to work with. He was on time and gave us honest feedback. We would use them again.”
Jeff M.
Model WF337AAG/XAA
Found that was out of balance and leaking from soap dispenser housing for long time the inside cabinet is rusting. 15 years old and customer doesnt think she wants to spend much money into it also the housing part is discontinued and NLA.Customer will use it until it gets too loud and purchase new washer.
“Excellent customer service and advisement.”
Jenna N.
Model GGW9200LW0
Wont fully dry the clothes and sometimes i smell burning. Removed toe kick panel to watch the flame and igniter. Found that the igniter was working properly but when the gas ignited the flame was really flat and would shut off after a few seconds so wasnt heating the drum and drying the clothing. Flat flame is an indicator of bad air flow. Checked the vent out side and the flap was stuck closed. Open flap and flame is correct now. Customer wanted vents cleaned. So cleaned out the dryer vents and now unit is working properly. Auth# 434R4F
“Responsive, thorough and professional”
Maria B.
Model DVE45R5100C/A3
Reconnect dryer vent at the wall. I connected it and brushed it out quick. The dryer duct is reconnected.
“Prompt, friendly, efficient service!”
Kris E.
Model DV328AGW/XAA
Customer complaint is, tumbles, wont heat. Inspected and tested. Found it was heating, but the coils failed after 3 cycles. Installed new coils and tested. Dryer is heating great and cycling between 200F and 110F. Dryer is now fixed.
Model RF263BEAESR/AA
The left door flipper was broken. The customers were ok with the black one. I replaced the flipper and now the door shuts good.
Model GDF620HMJ5ES
Customer complaint was the dishwasher is dead. I found the user interface is blank and has no lights on. Getting power to the dishwasher try to hook up the newfi device. It will power on but not connect to the dishwasher. Power getting to the user interface, the issue is the user interface. I called the customer bluebook and they wanted to think about it and call us back. WD21X23462
“Technician phillip was great he identified the issue and while I chose not to have the issue fixed due to price of parts and wait time he was understanding and respectful.”
Kelsey M.
