We serviced a
SPEED QUEEN WASHER COIN OP++
Model SWNNY2SP113TW01
Near Minneapolis, MN 55403
Nate
Job Details: 10/31/2023
"Washer is said to be having problems washing. Not going through a cycle. I took it apart and there are belt shavings everywhere. I called SQ and they had me take the pump off and test the belt for agitate and spin and it moves normal. Nothing stuck between tubs. They said their motors rarely, ever have to be replaced. But if theres shavings it only happens because of over load. I called maintenance and told them that. Also, belt is damaged now from overload, and pump needs replacement too. Called maintenance and gave them quote (attached). They will call our office later to let us know if they have approval to order the parts. The belt and pump kit. ; saved tckt"
We serviced a
HAIER WASHER
Model HLC1700AXW
Near Eagan, MN 55122
Delton
Job Details: 10/31/2023
"Getting FC12 error, communication failure between board and motor. I checked connections between both and is secure. Called GE tech line and they said to replace both motor and control board for this model with that error.PW said to put it into pending autho and office will get authorization from Assurion.Control board WH18X27222; motor WH18X27723; saved tckt , states that autho needed"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Apple Valley, MN 55124
Delton
Job Details: 10/31/2023
"Jared: Still got wrong part (round flipper) according to email and what we talked about the round is new style and we a new need a receiver (cam). Please look into this.I did not go to customers house.; saved tckt , states that autho needed"
We serviced a
LG DRYER
Model DLGY1902KE
Near Elk River, MN 55330
Matt
Job Details: 10/31/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the resettable fuse was tripped and theres been a lint fire on the inside of the dryer. Reset fuse and vacuumed out inside of dryer. Tested and dryer is heating, but is getting to hot and I shut it down when it got to 250F. Vent needs to be cleaned. It vents out the second story. I advised customer to not use dryer until vent gets cleaned."
We serviced a
GE MICROWAVE
Model JTP90SP3SS
Near Plymouth, MN 55446
Adam
Job Details: 10/31/2023
Unit wasnt heating and turn table not running. The door light and fan working. Sounds like bad switches. Removed board. Tested switches. Found one was new the other two were old. Found one bad switch. Customer said GE did the other one recently. I quoted for both switches. Installed part then tested multiple times working great.
We serviced a
LG DRYER
Model DLE5977W
Near Sartell, MN 56377
Matt
Job Details: 10/31/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the thermal fuse was open. Customer approved repairs. Installed new thermal fuse and vacuumed out inside of dryer. Tested and dryer is heating, but got over 250F before I shut it off. I disconnected vent and now heat is cycling between 225F and 140F and air flow is 25mph on back of dryer. I showed this to the customer and advised that they dont use until the vent gets cleaned. Customer is going to clean the vent.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Matt
Job Details: 10/31/2023
"Customer complaint is, THE WASHING MACHINE IS MAKING A LOUD GRINDING NOISE DURING THE LATE RINSE CYCLE BEFORE IT STARTS THE SPIN CYCLE. Inspected and tested. Found the actuator isnt shifting all the way and its grinding. Customer approved repairs. Installed new actuator, splutch kit and tested. Washer sounds great. Washer is now fixed.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Sartell, MN 56377
Matt
Job Details: 10/31/2023
"Customer complaint is, AGITATOR IS COMING APART. Inspected and tested. Found the fabric dispenser keeps popping off the agitator. Customer approved repairs. Installed new agitator and dispenser cup. Washer is now fixed."
We serviced a
WHIRLPOOL DRYER
Model NOTAVAILABLE
Near Apple Valley, MN 55124
Delton
Job Details: 10/31/2023
"Found that the door switch is open. Replaced that and dryer still not starting and then found that the thermal fuse is open and cut power to the motor. Customer approved estimate. Replaced door switch a nd thermal fuse. Also cleaned out inside dryer of lint build up. Tested with dryer vent disconnected and dryer cycling heat normally. I attached vent and heat spiked. Dryer run through ceiling and across house. I show customer and informed him that dryer vent would need to be cleaned.Dryer itself is running and working good.
We serviced a
MAYTAG WASHER STACKED++
Model LSE7806ACE
Near Mound, MN 55364
Adam
Job Details: 10/31/2023
Installed new water valve from last diagnosis. Once installed tested multiple times for leaks. Ran each valve for 5 minutes to make sure no leaks. Unit is now working properly. Had to go back to unit after I left for water leaking. Found the unit plastic fill dispenser was deflecting water backwards and everywhere. Made sure what was entering properly. Filled and drain over 5 times. Spin drained and tumbled correctly
We serviced a
LG WASHER
Model WM4270HWA
Near Maplewood, MN 55119
Nate
Job Details: 10/31/2023
"Giving an LE error. Ended up finding a bad hall sensor. Replaced sensor, and now it runs and spins great.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298HDRS/XAA
Near St. Louis Park, MN 55416
Phillip
Job Details: 10/31/2023
The customer said the ice makers are working fine. There is just a big sheet of ice under the crisper drawer. We found the defrost drain if plugged up. We defrosts the back panel and installed the new drain kit. I turned the energy saver off and advised the customer to leave it off.
We serviced a
MAYTAG DRYER
Model LDG7334AAE
Near Minneapolis, MN 55412
Phillip
Job Details: 10/31/2023
"Returned with blower wheel, Removed covers, installed new wheel, cycled, tested the dryer. Working as is should, no noises or vibration."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Saint Paul, MN 55116
Nate
Job Details: 10/31/2023
Leaking from heater terminals which are broken. Replaced heater assembly. Runs great now with no leaks. Used special glue as extra protection around HEATER.
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Champlin, MN 55316
Phillip
Job Details: 10/31/2023
Today we replaced the transmission only and ran the calibration. The washer runs and sounds good.
We serviced a
LG WASHER
Model WM3400CW
Near Dayton, MN 55327
Phillip
Job Details: 10/31/2023
The washer makes a noise during the drain and spin. The noise was only happening when the drain pump was on. We pulled the front off and removed the drain pump. We found a small price of wood stuck in the pump. We put it back together and ran it again. The washer sounds good.
We serviced a
KENMORE REFRIGERATOR
Model 106.57066601
Near Farmington, MN 55024
Delton
Job Details: 10/31/2023
"Replaced water line connection, tested and no leaks. Water dispenses and is working good.
We serviced a
KENMORE RANGE
Model 790.72402013
Near Minneapolis, MN 55406
Nate
Job Details: 10/31/2023
"Taking a long time to pre heat and they smell gas. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 5 minutes. No gas smell.
We serviced a
DANBY FREEZER
Model DUF167A4WDD
Near Burnsville, MN 55306
Delton
Job Details: 10/31/2023
"Replaced control board, evaporator fan motor, door switch since customer said the food thawing was intermittent. Tested and freezer compressor turns on and fan is running. Freezer is working good as Im here."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Minneapolis, MN 55431
Delton
Job Details: 10/31/2023
Replaced motor assembly, tested and dishwasher now runs and water is sloshing around. Dishwasher is working good.
We serviced a
LIEBHERR++ REF BUILT IN++
Model HCB2062
Near Minneapolis, MN 55439
Delton
Job Details: 10/31/2023
Replaced user interface. Tested and Display is bright and all buttons work and are functioning. Refrigerator is working good.
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A2
Near Minneapolis, MN 55419
Nate
Job Details: 10/31/2023
Dryer still squeals according to the customer. I ran it and confirmed it squeals. Took dryer apart and found the bushing worn down on the idler pully. Replaced pully, and also found a ton of lint inside the dryer. Made sure no holes in the filter. Cleaned out all the lint. Also cleaned out other random objects like spare change. Runs nice and quiet now.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Victoria, MN 55386
Adam
Job Details: 10/31/2023
Customer complaint. Light on board and wont respond. Customer said they tried to trip the breaker still didnt work. The control lock button is the one that is lit. Customer said it happened when unloading and heard herself bump the button because made a different noise. I held the button for 3 seconds. Lock light came off and it started to work. Tested button a few times and is working properly. Explained to customer what I found she said she held it for 3 seconds but didnt try today. I explained if it happens again make sure hands arent wet and clean.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near Minneapolis, MN 55426
Adam
Job Details: 10/31/2023
"Customer complaint water dripping out fridge and under the crisper drawers. Removed the evap cover and found drain clogged. Installed drain kit to solve this issue and found the sensor was off a bit also so replaced evap sensor. Reassembled tested unit is working properly.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Saint Paul, MN 55104
Delton
Job Details: 10/31/2023
Replaced ignition board. Tested and now bake and broil spark and gas turns on in the oven. Oven preheated and is working good.
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Buffalo, MN 55313
Matt
Job Details: 10/31/2023
"Customer complaint is, ALARMS ARE GOING OFF. IT IS MAKING ICE. WONT DISP ICE OR WATER. Inspected and tested. Found the right FF door switch is flaky and only sometimes working. Quoted customer $242. to install new switch. Customer approved repair. Part on order. ; ordrd 1 WR23X29161 (Door switch)"
We serviced a
GE DISHWASHER
Model GDT665SMN2ES
Near Maple Grove, MN 55311
Adam
Job Details: 10/31/2023
"Display randomly goes dead. Found this one is having the one solid flash for a bad board or display. The wiring seams good. When testing. Quoting for display and control board. Left voice mail for authorization. Will need to follow up to make sure they want to repair Panel WD21X25371Board WD21X25992; snapped 1 QuickPics, states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHP878WD5N/11
Near Plymouth, MN 55446
Adam
Job Details: 10/31/2023
"Customers complaint, not heating or drying dishes. Unit was giving a code of E9. That is a heater code. Pulled unit out on protective mat. Ohmed out heater and it was open. Which means a bad heater. Quoted bluebook to install new heater. Customer approved. Ordered part and rescheduled. ; ordrng 1 12008381 (CIRCULATION MOTOR/PUMP ASSM COMPLETE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Minnetrista, MN 55375
Adam
Job Details: 10/30/2023
Unit wasnt draining. Tip unit back and found the wire came right out of the plug. Installed new ends to the wire and clipped them on to the drain pump. Now its tight connection and is working properly. If happens again will need wiring harness or solder the wire to the drain pump.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Victoria, MN 55386
Adam
Job Details: 10/30/2023
Unit making loud noise during tumbling. Disassembled front of unit. The rollers and idler were good. Next checked the blower wheel. Found the blower wheel is busted. Didnt see the piece or anything from it. Installed new blower. Cleaned up rollers and idler. Reassembled tested unit is working properly.
We serviced a
LG DRYER
Model DLGX4001B
Near Victoria, MN 55386
Adam
Job Details: 10/30/2023
Customer complaint burning clothing. He showed me examples its not leaving brown streaks but melting on the back. Took temps and unit on high got up 250 which is way to hot. I unhooked the vent now high got up to 200. Explained to customer about the dryer vent. He will get someone out to clear it. Showed customer how the temp changes with it not hooked up also.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Otsego, MN 55330
Matt
Job Details: 10/30/2023
"Customer complaint is, AT THE END OF THE CYCLE WATER IS STILL IN THE BASE. Inspected and tested. Found the air gap is plugged on the counter. I recommended bypassing the air gap and putting a high loop underneath the sink. Customer approved bypassing air gap. I disconnected drain hose from air gap and hooked it up directly to the garbage disposal and put a high loop in it. Tested and dishwasher is working and draining great. Dishwasher is now fixed."
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Otsego, MN 55330
Matt
Job Details: 10/30/2023
"Customer complaint is, Ice Maker is not working unit is cooling fine. Inspected and tested. FF compartment temperature is 39F and freezer is 2F. I cycled the ice maker and it cycled, but just a trickle of water came in. The water dispenser in the door is just trickling also. Customer hasnt replaced the filter in a long time. Customer is going to need to replace the filter. I advised customer on using a OEM filter and changing regularly."
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A202
Near Dayton, MN 55327
Matt
Job Details: 10/30/2023
"Customer complaint is, SQUEAKING. Inspected and tested. Found the idler pulley is seized up. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.
We serviced a
GE REFRIGERATOR
Model PSHS6RGXBDSS
Near Eden Prairie, MN 55347
Adam
Job Details: 10/30/2023
Unit isnt cooling properly. Found the freezer evap full of frost. Removed evap cover. Its a big ice brick. The defrost isnt working. Steamed enough to test heat and bimetal. Found the defrost heater tested open. Installed new heater after steaming frost and clearing drain pan. Now unit is working properly.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Hanover, MN 55341
Phillip
Job Details: 10/30/2023
We verified the ice maker was broken. We installed the new ice maker and turned it back on. They also said the water dispenser is slow. They have it hooked up to a RO system. I said it could be a issue with the RO and have it serviced or bypass it.
We serviced a
LG DISHWASHER
Model LDFN3432T
Near Andover, MN 55304
Matt
Job Details: 10/30/2023
"Customer complaint is, BEEP WHEN ITS RUNNING, DISPLAY FLASHES. Inspected and tested. Found the control panel is flashing and beeping when running. Installed new control panel and tested. Dishwasher is working great and no more flickering display. Dishwasher is now fixed."
We serviced a
LG DRYER
Model DLE3170W
Near Eden Prairie, MN 55346
Adam
Job Details: 10/30/2023
Unit will stop randomly no matter what. Started cycle and it worked just fine heated ran no issue for 3 minutes. I went grab a tool and bumped the door and it stopped. I found the door itself and the door switch is the issue. Its not pushing the door switch in far enough. I tap the switch it works perfectly. I shut the door it hits the switch but if you bump the door it turns off. There is just enough play in the door and switch. Tried to adjust the door nothing. Showed customer the issue. The customer is going to put a little tap or pad where the door meets the switch. If it doesnt work he will order a door switch. The door is latching properly and tight its in the hinges or the switch.
We serviced a
MAYTAG DISHWASHER
Model WDF760SADB2
Near Ramsey, MN 55303
Matt
Job Details: 10/30/2023
"Customer complaint is, NEEDS CHECKED OUT, NOT ALWAYS DRAINING OR DISP OPENING OR FILLING. Inspected and tested. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Dishwasher is working great and has drained every time. Dishwasher is now fixed.
We serviced a
KENMORE REFRIGERATOR
Model 795.71089015
Near Otsego, MN 55330
Matt
Job Details: 10/30/2023
"Customer complaint is, WATER ON THE FLOOR. Inspected and tested. FF temperature is 39F and freezer is 3F. Found ice on the bottom of the freezer floor. I disassembled freezer and the drain is plugged. Defrosted freezer evaporator drain pan and pulled out refrigerator and cleaned drain on the back side. Drain is working great. Refrigerator is now fixed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Osseo, MN 55311
Phillip
Job Details: 10/30/2023
Customers stated the ice tray was filling up with water. Removed the ice maker and installed new ice maker. Cycled and tested; with the new ice maker, i found no water in the ice cube tray.
We serviced a
LG WASHER
Model WM1832CW
Near Plymouth, MN 55441
Phillip
Job Details: 10/30/2023
When we arrived the washer had water sitting in the bottom. Today we replaced both hot and cold valve. The washer tested good.
We serviced a
ASKO++ DISHWASHER
Model D5424
Near Minneapolis, MN 55402
Phillip
Job Details: 10/30/2023
We started the dishwasher. The dishwasher ran for 45 minutes and never shut off. No problems found with the dishwasher on the right.
We serviced a
SAMSUNG DRYER STACKED++
Model DV42H5000EW/A3
Near Apple Valley, MN 55124
Nate
Job Details: 10/30/2023
"Not spinning. Found a bad idler pully: replaced pully, vacuumed out dryer and oiled rollers. Runs and heats great now.
We serviced a
WHIRLPOOL WASHER
Model LSR5132J01
Near Eagan, MN 55122
Nate
Job Details: 10/30/2023
Not draining. Found a bad lid Switch. Replaced switch. Runs and drains great now.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Eagan, MN 55122
Nate
Job Details: 10/30/2023
Not heating. Found a bad heater assembly. Quoted for new heater. We replaced the heater assembly. Now it heats great. Vacuumed out lint and oiled and cleaned rollers. They will want to get the vent cleaned so that the heater doesnt go bad again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Minneapolis, MN 55408
Nate
Job Details: 10/30/2023
"LED lights in middle drawer dont work. Had to replace the left one, then it worked. We then installed the old one from the left onto the right side and now both work."
We serviced a
SAMSUNG WASHER
Model WW22K6800AW/A2
Near Minneapolis, MN 55405
Nate
Job Details: 10/30/2023
"c4 error on this Samsung washer. Washer is pretty new. When it comes time to add water via the dispenser, the water valve hums but water barely trickles in. We replaced the part. Ran it on a rinse and spin. Then on a regular cycle and it ran great all the way through including dispensing."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Monticello, MN 55362
Matt
Job Details: 10/30/2023
"Customer complaint is, THINKS THE ELEMENT IS GOING OUT OF IT. Inspected and tested. Found the bake element is fried. Quoted customer $301. to install new element. Customer approved repairs. Part on order. ; ordrd 1 W10779716 (Bake element)"
We serviced a
GE REFRIGERATOR
Model CVE28DP3NBD1
Near Minneapolis, MN 55416
Nate
Job Details: 10/30/2023
"Fresh food and freezer are warm since yesterday. We plugged in the newfi device and put into diagnostic mode. Found 5 days ago temps started going up. 50 to 60 degrees in both compartments. No frost on evaporator. Compressor not running. Tried to make it run, but it just shakes and doesnt run. You can hear the internal part shake. Sealed system issue. Please call customer with quote. Unable to get fridge out because of island. Called FW and gave heads about this. Doors would have to come up which is going to be extra. Please call with quote but talk to FW first. ; saved tckt"
We serviced a
FRIGIDAIRE DISHWASHER
Model KUDKO3ITBT3
Near Minneapolis, MN 55428
Nate
Job Details: 10/30/2023
Fills continually with water until water valve in basement is shut off. Needs new water valve. Ordered from sundberg and put on will call. Coming back Friday to install. Picked it up today. ; pckd up 1 WPW10158389 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Minnetonka, MN 55345
Adam
Job Details: 10/30/2023
Customer complaint unit not finishing cycle tripping. Put unit through test mode. Got a heater code. Went through the cycle completely and seams like the heater was kinda working. Ohmed out from board and was open. Pulled unit out and found the right side was leaking and dripping on the connection. Ended up shorting out the element and plug. I can repair the wire but the heater needs to be replaced. Not just do to the burnt up plug but its leaking. Quoted customer blue book and rescheduled W10703867 heater from Dey Order Number is 3209279; ordrng 1 W10703867 (Heater element)
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Minneapolis, MN 55405
Phillip
Job Details: 10/30/2023
"Customer said unit was not heating the tumble was working. Arrived, cycled and tested found unit not heating. Remove covers and drum. Found the wire going to the heat element burnt, the wire spade was burnt off will need the wire and connector repaired also a new heat element. Customer approved the repair; ordrd 1 WE11X21156 (ELEMENTS & REAR PAN ASSM.)"
We serviced a
SPEED QUEEN DRYER
Model ADE3SRGS177TW01
Near Minneapolis, MN 55401
Phillip
Job Details: 10/30/2023
The complaint is the dryer takes a long time to heat. We found the duct on the back was to long. We cleaned the lint out the dryer and installed a new dryer duct. We recommend that the dryer duct is cleaned right away. The dryer is heating good just has a plugged duct. ; used 1 DUCT-90 (DE904 90 ELBOW) from stock
We serviced a
BEKO DISHWASHER
Model DUT36522W
Near Saint Paul, MN 55116
Nate
Job Details: 10/30/2023
Drain pump continually runs. So they unplugged the dishwasher and when we pulled it out it was full of water underneath. It had been giving an E1 flood error. We got the water out and plugged back in and then it gave an E2 flow meter error. We found the meter unplugged and plugged it back in. Still gives E2 error. Ordered the board and glow meter assembly. DW can you verify we ordered the right parts? ; ordrd 1 1760940100 (Board) and 1 1760201300 (Flow meter)
We serviced a
GE REFRIGERATOR
Model GYE22HSKNSS
Near Chaska, MN 55318
Adam
Job Details: 10/27/2023
Installed new door light switch. Once installed hooked up smart HQ cleared the codes and tested door switches. Everything now is operating correctly. also customer wanted the door alarm on. We made sure we got that on also.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Eden Prairie, MN 55347
Adam
Job Details: 10/27/2023
Installed part from last diagnosis. Once installed tested a rinse and spin went completely though with out issue. Unit is operating correctly now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Blaine, MN 55449
Phillip
Job Details: 10/27/2023
Today I replaced the one led module that was out. The light is on and all are working good.
We serviced a
GE RANGE
Model JGBP79CEA1CC
Near Minneapolis, MN 55417
Nate
Job Details: 10/27/2023
Not baking. Found a bad bake ignitor. Replaced ignitor and it heats great now.
We serviced a
KENMORE DRYER
Model 110.76960130
Near Minneapolis, MN 55417
Nate
Job Details: 10/27/2023
"Dryer is dead. Ended up finding the hardwired cord that should be supplying 240 to the dryer is dead. One of the two switches at the breaker for the dryer is tripped and wont untrip. They need an electrician to put in a 240 outlet that a 240 plug can connect to. Zero voltage currently coming to the dryer."
We serviced a
SPEED QUEEN WASHER
Model AWN412SP111TW01
Near Saint Paul, MN 55104
Nate
Job Details: 10/27/2023
"Customer replaced previous belt, for idler pully. Then tried running it again and it would squeal but not agitate or spin. Smelled burning rubber. I ended up taking off the ring and found a sock stuck between the tubs. Removed the sock, was going to test it, but then looked at the belt and realized it was barely holding together by a thread. Showed it to customer, and customer said I could put the old belt back on. I got it back together and ran it, and now it fills, agitates, spins and drains great."
We serviced a
SAMSUNG REFRIGERATOR
Model RF26XAZRS/XAA
Near Saint Paul, MN 55117
Nate
Job Details: 10/27/2023
"Installed new drain kit, including insulation, heat probe, temp sensor, and drains. Also sealed a crack in lining and got drain line unplugged."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Monticello, MN 55362
Matt
Job Details: 10/27/2023
"Customer complaint is, water on the floor and ice maker doesnt work. Inspected and tested. FF compartment temperature is 39F and freezer is 0F. Found the ice maker has failed and the ice chute is frozen shut because the valve has failed and now its leaking out the back onto the floor. Installed new water valve and ice maker and defrosted fill tube. Tested and ice maker cycled and filled with water and no more leaks. Refrigerator is now fixed."
We serviced a
GE MICROWAVE
Model DVM7195FL1DS
Near Monticello, MN 55362
Matt
Job Details: 10/27/2023
"Customer complaint is, SENSOR COOK DOESNT WORK BUT REGULAR TIME DOES. Inspected and tested. When you use sensor cook, it gives a open steam sensor error. Im ordering a new gas sensor and board. Replaced gas sensor and still giving the error. Installed new board and tested. Microwave is working great and no more errors. Microwave is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Roseville, MN 55113
Phillip
Job Details: 10/27/2023
The complaint is the dishwasher will fill with water but does not wash. We started the dishwasher and it filled with water but when wash motor should kick it in it does not run. We tapped on the back of the wash motor and it kicked on and is running fine.
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Minneapolis, MN 55418
Phillip
Job Details: 10/27/2023
The complaint was the dishwasher does not dry. I hooked up the diagnostic tool. The fault for no rise of temperature shows up. We ran the heater and it does not come on. We found the heater thermostat was tripped. I found the bracket on the right side that holds the heater is bent down so the heating element was resting on the bottom of the dishwasher tub. I was able to bend the bracket back up and keep the element off the bottom. We ran the circulation test twice and the heating test. Its heating up good and its pumping good. I ran the firmware update and clears all the codes. If it happens again. It will need the heater and bottom thermostat.
We serviced a
BEKO DISHWASHER
Model DUT25401X
Near Brooklyn Center, MN 55429
Phillip
Job Details: 10/27/2023
The customer said the soap dispenser lid was not shutting. Today its closing good and no issues found with it. She also said the dishes are not drying well. There are no present fault codes. I verified the dishwasher is filling with hot water. I ran the service function test and it all passed and no faults. There was steam rising from the bottom of the sump so it did heat while in the test mode.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R5ESB6
Near Minneapolis, MN 55428
Adam
Job Details: 10/27/2023
Customers complaint not dispensing water still making ice. Verified complaint. No water coming out. We know we have water. I can hear the valve. I removed the water line under the freezer door. Tested and water is coming out. We have a clog. Used my water line buddy with hot water and melted the ice dam. The ice flap door is good and everything looks good. Explained to the customer this I common on these and the GEs recommend using the light on for extra heat. Running water daily will help also.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Minneapolis, MN 55401
Nate
Job Details: 10/27/2023
Giving an F1 E2 error. That is for the motor control unit. Washer doesnt run. Just locks and then flashes the lock light. Put it into test mode and it gave us that error code. Tried to run it and it wont do anything. Found smoke on back of MCU. Went to Dey to get the last one in stock. Came back and installed it and it runs great now.
We serviced a
GE RANGE
Model CGS995EEL1DS
Near Otsego, MN 55330
Matt
Job Details: 10/27/2023
"Customer complaint is, THE FRONT MIDDLE WILL NOT FLAME ALL AROUND THE BURNER, JUST HALFWAY. Inspected and tested. Found one of the orifices on the front left burner is plugged. Cleaned out orifice and tested. Burner is working great. Range is now fixed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS2SHEXNS00
Near Minneapolis, MN 55446
Adam
Job Details: 10/27/2023
Customers complaint if she installs the light bulb it flickers. Found she has the correct bulbs its the socket itself is bad. Unit needs a new light socket. Also customer complaint ice cubes getting stuck in shoot. Found the flap is opening and closing properly. Ice going down the shoot. Looks like sometimes the door shuts on the cube and then gets all clogged. Everything is still operating correctly ordering a new socket and rescheduling customer ; ordrng 1 4387478 (Light socket)
We serviced a
ASKO++ DISHWASHER
Model DBI664XXL
Near Hopkins, MN 55305
Adam
Job Details: 10/27/2023
"Unit isnt starting. Found that all buttons work besides the start button. Tried to fix the button to see if I could at least get it going till I could get it to work. With that being said. I cannot test other components. Also customer had concerns about the hard water scale inside. I gave some methods to clean it but it hard when it bakes and etches in. Doesnt effect the wash ability. Jared mentioned also a seal that is needed. Jared will source parts and quote the customer. ; snapped 1 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050UG/AA-02
Near Minnetonka, MN 55345
Adam
Job Details: 10/27/2023
This one is kinda a mess customer states 4 different companies have touched this unit. I start over. Found the drain pump making loud noise. Disassembled the drain pump found glass. Reassemble and tested unit. Found unit leaking from the sump and cabinet it self. Needs a new sump. Also the drain pump motor fins are damaged needs a drain pump alsoNeed sump assembly. DD82-01313ADoesnt show available or sump by itself but please source sump and drain pump or assembly. Please up date customer. ; saved tckt
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Minneapolis, MN 55408
Nate
Job Details: 10/27/2023
Dishwasher just sits and doesnt circulate water. Also fills with water sometimes when not in use. Doesnt appear that the valve is failing. Would have to be some type of plumbing issue. Also verified the motor is getting 120 but not circulating water. Quoted for motor and sump assembly: they will call us on Monday and let us know if they will do it or not. Probably will. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02U
Near Eden Prairie, MN 55347
Adam
Job Details: 10/27/2023
Removed the old housing and installed the new one. Once installed tested multiple times and found it was leaking from the return line in the filter. Ordered part from Dey and rescheduled ; ordrd 1 WPW10279884 (Hose)
We serviced a
LG WASHER
Model WM2455HW
Near Roseville, MN 55113
Phillip
Job Details: 10/27/2023
The customer is Getty the TE thermistor error. We tested the thermistor and got a reading of 56 ohms and dc voltage was around 3.6 volts. Today its testing good. I recommend to the customer to replace the thermistor. We are ordering the thermistor. ; ordrd 1 6322FR2046C (THERMISTOR ASSM)
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2
Near Minneapolis, MN 55406
Nate
Job Details: 10/27/2023
"Not progressing through cycle. Found a bad drain pump. Replaced pump, now it fills, drains, circulates and washes great. When it got down to the final 11 minutes though, it drained out a ton of soap suds and then got stuck at that point. I poured a gallon of water in the tub and let it agitate with oil, and then let it start a new cycle. It drained better. I then let it go through a rinse and spin, and it drained awesome, all the water out at 11 minutes, but then got stuck again. She said this is way further into the cycle than it was getting with the bad drain pump, but its not going all the way. I wanted to keep flushing out all the suds, but she had a work appointment and needed to get going. So we agreed that she would hold off on paying, and she will spend some time flushing water though it this evening and tomorrow, until the washer isnt confused anymore by the suds. And then she will call on Monday to pay. Its $231.03. ; used 1 4681EA2001T (DRAIN PUMP) from stock, states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Monticello, MN 55362
Matt
Job Details: 10/27/2023
Installed new latch assembly service kit and tested. Dishwasher is working great. Dishwasher is now fixed. Please collect whatever was quoted to them by the office. ; saved tckt
We serviced a
GE DISHWASHER
Model PDT715SYN3FS
Near Minneapolis, MN 55444
Phillip
Job Details: 10/27/2023
"The customer said the dishwasher leaks from the bottom left corner of the door towards the end of the cycle. We found the bottom seal on the door is ripped and the gasket is mushy on the left side. The top user interface panel is cracked and has been glued. While we were hooking the door springs back up we found a lot of black dust on the floor from the wash motor. We ran the dishwasher and found the wash pump motor is also failing. The motor will run and then stop. I needs the wash pump motor, the inner door, door seal and the top user interface panel control. While doing one more inspection we found the grommets around heating element look like they are starting to deteriorate. Its a known issue with this model so we figure its safer to replace it now instead when it leaks. Please get approval and then contact the customer. Heating element WD05X30298Wash pump WD19X25700Inner door WD31X29644Top cover UI WD21X25381Tub gasket WD08X22095; snapped 5 QuickPics, states that autho needed"
We serviced a
HAIER WASHER
Model HLTWOOAXW
Near Minneapolis, MN 55406
Nate
Job Details: 10/26/2023
"Customer said it doesnt agitate or spin. We found a plastic toy peg stuck between agitator plate and outside of washer. Motor does make a sound like slipping sometimes but it spun well for us and agitates well after removing the peg.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHWO
Near Minneapolis, MN 55407
Adam
Job Details: 10/26/2023
Disassembled unit. You have to remove the cabinet it self to do the repair. Once removed swapped out the hoses. Reassembled then tested multiple times for leaks and proper drainage. Unit is working properly now.
We serviced a
KENMORE WALL OVEN++
Model 790.48873901
Near Otsego, MN 55362
Matt
Job Details: 10/26/2023
"Customer complaint is, INTERMITTENT THE TOP OVEN GIVES ERROR MESSAGE 'ERR'. Inspected and tested. Temperature sensor ohmed out good at the board. Preheated oven and it said it was preheated even though it wasnt hot enough. It finally gave a F10 error after about 30 minutes. I ohmed out the sensor again and now its at 25,000 ohms. The sensor is failing when it gets hot. Customer approved repairs. I went to install new sensor and its bad and ohms out at 539 ohms before I installed it. I found that we carry that sensor with the same plug, so I installed it and tested. Oven is heating great and cycling between 340F and 390F for over 30 minutes. Oven is now fixed.
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Bloomington, MN 55420
Adam
Job Details: 10/26/2023
Installed new part from last diagnosis. Was able to do repair with out removing dishwasher. Once the parts were installed tested and let unit run for 15 minutes no leaks. Unit is working properly now.
We serviced a
LG REFRIGERATOR
Model LFXS24663S
Near Minneapolis, MN 55419
Adam
Job Details: 10/26/2023
Installed compressor from last diagnosis. Once installed pressure and bubble tested to 200 psi. All good. Vacuumed to 225 microns. Filled with 134a. Updated control board. Everything now is operating correctly.
We serviced a
LG REFRIGERATOR
Model LMXS30776S/05
Near Minnetonka, MN 55345
Adam
Job Details: 10/26/2023
Installed part from last diagnosis. Once installed tested. Unit is working properly now.
We serviced a
KENMORE DRYER
Model 110.66712694
Near Saint Paul, MN 55104
Nate
Job Details: 10/26/2023
"Dryer not running. Found a bad motor. Replaced motor, vacuumed out dryer and oiled and cleaned rollers. Also replaced rollers with rollers customer purchased. Told them no warranty on rollers. Runs and heats great now.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Blaine, MN 55434
Phillip
Job Details: 10/26/2023
The customer said the dishwasher would not drain. I started the dishwasher and the drain pump would come on but would not drain. I put my hand in the dishwasher and found the disposal plug was still in there. I knocked the plug out and hooked the drain hose back up. Now it drains good.
We serviced a
WHIRLPOOL DRYER
Model LGQ9030PQ0
Near Saint Paul, MN 55106
Nate
Job Details: 10/26/2023
Customer said that dryer runs forever (all night) and that it doesnt heat. We found bad coils. We replaced the coils and vacuumed out the lint and cleaned and oiled the rollers. Ran it for 20 minutes on timed dry and it heated the whole time and timer advances. Then ran it on sensor dry and it also heats and advances great.
We serviced a
SAMSUNG WASHER
Model WA52J8700AW/A2
Near Eagan, MN 55123
Nate
Job Details: 10/26/2023
"Complaint is washer didnt spin out, so clothes were sopping wet. It gave a water supply error (4C). We put it into test mode after checking filter and made sure it was clean. Also, water pressure is good coming into the washer. We ran it through all the tests. Passes all the test. Valves work good. Then we put it on a spin cycle and it spun out great. This happened right around the time that the water softener was fixed. If it happens again, recommend replacing"
We serviced a
GE WASHER
Model WJSR2070B2WW
Near Minneapolis, MN 55420
Nate
Job Details: 10/26/2023
Motor drive issues was that main motor shaft was worn out causing the pulley to slipping belt drive and will not go in agitating mode . Install new motor secure pulley and belt driver . Rewired new harness that was sent with new motot. Tested and everything is operational and it works great .
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Minneapolis, MN 55405
Phillip
Job Details: 10/26/2023
The customer said the dryer does not heat and never shuts off. We verified it does not heat. We took it apart and found the lower heater wire is shorted and the terminal is burnt. We installed a new wire and terminal. The dryer now heats. The air flow is not great so we advised them to have the duct cleaned soon.
We serviced a
FRIGIDAIRE RANGE
Model FEF365ASD
Near St. Cloud, MN 56304
Matt
Job Details: 10/26/2023
"Customer complaint is, BAKE ELEMENT IS SHORTED. Inspected and found the bake element is fried. Installed new bake element and tested. Oven is working great. Oven is now fixed."
We serviced a
ASKO++ DISHWASHER
Model DFI664XXL.U
Near Minneapolis, MN 55410
Nate
Job Details: 10/26/2023
"Dishwasher hasnt been washing great since they got it three years ago. We put it into test mode and got a Diverter error. Tech support said that can be from a drain line thats not looped up. We looped up the drain line, and reset the PCB, and put it on self clean.
We serviced a
KENMORE WALL OVEN++
Model 790.48173000
Near Sartell, MN 56377
Matt
Job Details: 10/26/2023
"Customer complaint is, TOP OVEN HAS NO HEAT, BOTTOM ONE IS FINE. Inspected and tested. Found the relay on the board has failed. Customer approved repairs. Installed new relay board and tested. Both ovens are heating great. Oven is now fixed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Saint Joseph, MN 56374
Matt
Job Details: 10/26/2023
"Customer complaint is, not heating. Inspected and tested. Customer had washer and dryer pulled out and dryer was disconnected from the vent. Found the thermal cutoff was open. Customer approved repairs. Installed new high limit kit and tested. Dryer is heating great and cycling between 195F and 120F with vent disconnected and airflow on back of dryer is 34mph. I cant hook vent up to test because its messed up and theres just a hole in the wall. I advised customer to talk to management and get the vent cleaned and hooked back up properly. I attached pictures of the vent situation. Customer called management while I was there and I talked to them and explained that they needed to clean the vent and reattach vent on back of dryer.
We serviced a
BROAN VENT HOOD
Model EW5430BLS
Near Saint Joseph, MN 56374
Matt
Job Details: 10/26/2023
"Customer complaint is, BLOWER MOTOR DOES NOT RUN BUT THE LIGHTS COME ON TO INDICATE IT IS. Inspected and tested. Lights work, but no fan. I power cycled vent hood and now its working perfectly. I turned it on and off multiple times and let it run for over 10 minutes and it is working great."
We serviced a
SAMSUNG MICROWAVE
Model SMH1816S
Near Minneapolis, MN 55428
Phillip
Job Details: 10/26/2023
The customer said the microwave will randomly beep and flash SE which is for a shorted key. We replaced the main board.
We serviced a
LG REFRIGERATOR
Model LFXS24623S/01
Near Elk River, MN 55330
Phillip
Job Details: 10/26/2023
"Its not cooling at all. We tested the compressor and the suction pressure is ip around 45 psi. The compressor has failed. It need the compressor, drier and the board update. Please contact LG and the compressor. ; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG WASHER STACKED++
Model LSE7806ACE
Near Mound, MN 55364
Adam
Job Details: 10/26/2023
Unit gushing water out rear of unit. Verified complaint. Found the water pouring out the water valve. Quoted blue book. Customer approved. Ordered part from Dey. Rescheduled for the 31st. Her daughter will let us in. ; ordrng 1 WP22001274 (Valve)
We serviced a
ELECTROLUX WASHER
Model EIFLW55HIW0
Near Roseville, MN 55113
Phillip
Job Details: 10/26/2023
"The complaint is the door would not open and the f35 fault is on the display. I pressed cancel and the door opened. I then put into a test mode and ran through all the diagnostics. The washer is filling and draining and doing everything else good. The door locks and unlocks. The most recent fault code was f35 pressure fault. The over suds code was stored 4 times. We did find water sitting in the basket when we arrived. The control knob also jumps from cycle to cycle when you turn it, it makes it difficult to select a cycle. It will need the parts listed below. I was unable to find the control assembly. Please research the parts and contact the customer. Nothing has been quoted. Control assembly 7134994900Pressure switch 134762010Water valve 134637810; snapped 1 QuickPics, states that autho needed"