We serviced a
SAMSUNG WASHER
Model WF209ANW/XAA
Near Maple Grove, MN 55369
Adam
Job Details: 10/02/2023
Customer complaint unit not spinning out and draining. Found once I filled it had a really slow drain. Pump sounds good. Drained and vacuumed the water out. Once all removed. Took filter out and its full of junk. Vacuumed out sump and reassembled filled and drained multiple times. Unit is working good. Recommended using affresh to remove smell.
We serviced a
KENMORE FREEZER
Model KLFU021AWD0
Near Big Lake, MN 55309
Matt
Job Details: 10/02/2023
"Customer complaint is, LEAKING FROM THE TOP CEILING, FROSTING UP THERE AS WELL. Customer had moved refrigerator outside from the garage. Inspected and tested. The door is not sealing in 3 different spots. The gasket looks good. The door looks bowed in on both sides. We flipped the door hinge around and now its better, but still not sealing in 2 spots. Customer is going to try and put something on the frame to see if he can get it to seal better."
We serviced a
SPEED QUEEN DRYER
Model ADG3SRGS113TW01
Near Minnetonka, MN 55345
Adam
Job Details: 10/02/2023
Unit isnt heating. Igniter will glow but not lite. Before changing the coils I checked the flame sensor and found it was open. Needs a flame sensor. Installed part. Tested unit and its working great.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS68EGSB1
Near Monticello, MN 55362
Matt
Job Details: 10/02/2023
"Customer complaint is, NOT COOLING OR FREEZING, 7 DEGREES OFF ON WHAT THE TEMP SAID. ICE MAKER/H20 DOESNT WORK. Inspected and tested. Freezer temperature is 2F and FF is 37F. Ice bucket is full of ice. Its just not dispensing. The display is dead, so no water or ice dispenses from the dispenser. I removed the dispenser and found the connector wasnt plugged in all the way. I plugged it in and now the ice and water dispenser are working. Refrigerator temperatures are testing good and dispenser is now working."
We serviced a
BEKO DISHWASHER
Model DUT36520X
Near Minneapolis, MN 55422
Nate
Job Details: 10/02/2023
"Air gap totally packed with food debris. Seeds and other debris. Pulled out dishwasher, dried out water that had backed up into the dishwasher. Cleaned out air gap.
We serviced a
BEKO REFRIGERATOR
Model BFTF2716SSIM
Near Saint Paul, MN 55116
Delton
Job Details: 10/02/2023
"Replaced evaporator cover inside refrigerator, new part the evaporator fan was in backwards. Had to flip it so the problem didnt happen again. Also replaced ice maker. Tested and evaporator fan is blowing correctly and ice maker no longer making loud clicking sounds. Refrigerator is working good."
We serviced a
AMANA RANGE
Model AER5715QAS
Near Monticello, MN 55362
Matt
Job Details: 10/02/2023
"Customer complaint is, TAKES TOO LONG TO HEAT UP BAKE, THE COOKTOP BURNERS ARE NOT HEATING UP FAST. Inspected and tested. All 4 burners get red hot and cycle on and off. Oven temperature sensor ohmed out at 1090 and both elements tested good. I preheated oven and got there in less than 15 minutes and heat was cycling between 380F and 325F. Range is testing perfectly. This is a new range to customer and I advised them that its working normal."
We serviced a
GE DISHWASHER
Model GSD4060K00SS
Near Maple Grove, MN 55311
Matt
Job Details: 10/02/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the lower spray nozzle and screen were loose because the tab is broken that holds it in place. Needs a new spray arm kit. Part on order. I went to install the kit and the base in the kit is not the right part. Ordering new spray arm base. Installed new kit and base arm. Tested and dishwasher is working great. Dishwasher is now fixed."
We serviced a
BLOMBERG++ REFRIGERATOR
Model BRFB1046S9
Near Minneapolis, MN 55401
Nate
Job Details: 10/02/2023
"Making a clicking sound from left cabinet side in ff section. Found there is no clearance on left or right sides, causing sealed system refrigerant line to make all kinds of sounds, extremely hot on sides. Needs 13/16 clearance on both sides. Nothing we can fix on this. They will figure out how to adjust cabinets.
We serviced a
LG REFRIGERATOR
Model LMXS28626D
Near Albertville, MN 55301
Phillip
Job Details: 10/02/2023
We checked the compressor and the pressures. The low side pressure was around 55 psi and the high side was around 60 psi. Those pressures indicted a failing compressor. We replaced the compressor and the filter dried. I purged the system and pulled a vacuum. I updated the board then recharged the sealed system. The unit is cooling. I advised to wait 24 hours for it to be normal.
We serviced a
LG REFRIGERATOR
Model LFCS22520S/00
Near Minneapolis, MN 55412
Phillip
Job Details: 10/02/2023
We checked the compressor and the pressures. The low side pressure was around 25 psi and the high side was around 75 psi. Those pressures indicted a failing compressor. We replaced the compressor and the filter dried. I purged the system and pulled a vacuum. I updated the board then recharged the sealed system. The unit is cooling. I advised to wait 24 hours for it to be normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PSYW7
Near Saint Paul, MN 55106
Delton
Job Details: 10/02/2023
"Found that the heating element shorted and broke so that was causing burning smell. Also found that water valve is bad on dishwasher as it only filling up half the water needed for normal wash. Also found that there was broken glass in drain pump causing no drain. Customer approved estimate to replace water valve and heater. Replaced parts, tested and washer now fills, washes, drains and heats. Dishwasher is working good.
We serviced a
BOSCH DISHWASHER
Model SHE43R55UC/64
Near Plymouth, MN 55447
Phillip
Job Details: 10/02/2023
The complaint was the dishwasher does not fill with water. The customer said the dishwasher sat in the garage all summer. When start is pressed the dishwasher will run the drain pump and then its quiet. I checked for power to the water valve and I get 120 volts. I hooked the plug back up to the valve and now it fills with water. I tried it 3 more times and it was filling and washing as it should.
We serviced a
BOSCH DISHWASHER
Model SHE53T55UC/02
Near Plymouth, MN 55447
Phillip
Job Details: 10/02/2023
Water was leaking from diverter. Today I replaced the diverter assembly and then ran the dishwasher. I found no leaks and all is working good.
We serviced a
LG WASHER
Model WM3885HCCA
Near Woodbury, MN 55125
Delton
Job Details: 10/02/2023
"Found that the hot water valve on washer is leaking from top. Customer approved estimate. Replaced valve, tested and no more leaks. Washer is working good."
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS70IS4J
Near New Brighton, MN 55112
Nate
Job Details: 10/02/2023
Replaced bad user interface and water dispenser module. Works great now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Minneapolis, MN 55446
Adam
Job Details: 10/02/2023
Unit not draining. Unit had standing water. I vacuum out the old nasty standing water. Once out. Unplugged unit and removed the drain pump. All the fins are good on the propeller. I did find a chunk of glass in the sump where the pump locks in. Removed glass reassembled. Tested multiple times. Draining properly. No leaks. Explained to customer the pump looks good but there is a chance it might fail again. If it does give us a call and we will have to replaced the pump.
We serviced a
WHIRLPOOL DRYER
Model WGD7300DW3
Near Apple Valley, MN 55124
Delton
Job Details: 10/02/2023
I tested dyer and heat only got up to 150 degrees and shut off. Dryer is short cycling heat due to clogged dryer vent. Found that the drying problem is not with the dryer. I disconnected vent and dryer itself is cycling heat normally. I can see the vent is clogged and is using flexible venting but appears that it goes up to the roof. Venting is clogged and ripped.I tired calling the autho contact but went to voice mail. Please follow up with management company and let them know that dryer venting will need to be fixed/replaced and cleaned so that dryer will work efficiently.; saved tckt
We serviced a
KENMORE REFRIGERATOR
Model 253.7034241A
Near Albertville, MN 55301
Phillip
Job Details: 10/02/2023
"The customer said the unit is slowly loosing its cool again. Today I found the unit is on and cooling but the fresh food temp was around 42 and the freezer temp was around 26 degrees. I pulled the fridge out and put my gauges on the high and low side of the compressor. The low side pressure was -15 and the high side was around 90 psi. I used the dye light and glasses to look for dye. I found no dye leaking from any of the joints. I used the leak detector sniffer and checked for leaks, still found nothing. As a last resort I sprayed all the joints with leak detector soap, still no leaks. I did find the back wall of the refrigerator is swearing up around where the refrigerant lines going the ice maker evaporator. When that happens that means the foam around the lines has broken down and it gets so cold then it sweats. The back of the fridge is very cold. When the copper lines start to sweat they will oxidize, and then corrode and that can cause leaks in the copper lines. Last visit I added a leak stop sealant. It held for a while but the leak but be bigger now. The sealed system leak and the swearing on the back wall is unrepairable. Please submit my findings and pictures. Please update the customer. ; snapped 6 QuickPics, states that autho needed"
We serviced a
GE DISHWASHER
Model GDT665SMN3ES
Near Maple Grove, MN 55311
Adam
Job Details: 10/02/2023
"Unit is turning on after power outage. Verified complaint checked outlet thats good. Checked wiring connections at box that was good. Next drop the board and found no light on which GE PER TECH SHEET SAYS REPLACE CONTROL BOARD. tried restarting unit nothing. Tried hooking up SmartHQ and that wont even get power. Unit needs a new board quoted blue book. Customer had unit loose had pulled unit out and there was black powder under the motor. The motor is definitely throwing some debri out. Cant run motor to see why. ; schdld next appmnt for 10/5 THU !, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Savage, MN 55378
Delton
Job Details: 10/02/2023
Found that the actuator is bad and not shifting between agitate and spin. Customer approved estimate. Ordering part and rescheduling.; ordrng 1 W10913953 (Actactor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESG/AA03
Near Minneapolis, MN 55431
Delton
Job Details: 10/02/2023
"Replaced ice maker kit, and calked and sealed up ice box. Tested and ice maker cycles and fills. Refrigerator is working good.Office: No answer from owner please contact owner and collect payment.; saved tckt , states that autho needed"
We serviced a
ASKO++ DISHWASHER
Model 492570/01
Near Minneapolis, MN 55424
Nate
Job Details: 10/02/2023
"When you try and use dishwasher, it gives a symbol for the door closing. Called Asko tech support. They said that it needs a new UI board. 494012. Can someone call with a quote? Thanks . ; saved tckt"
We serviced a
MAYTAG RANGE
Model MGS8800FZ0
Near Minneapolis, MN 55406
Nate
Job Details: 10/02/2023
"F8E0 error. Cooling fan. Put in test mode and fan doesnt come on. I then did the ohms test on the fan, and it was 80 ohms between P5-1 and P6-3. Should be 25. Then did the hall sensor VDC test, and board is sending 5 vdc to the sensor which is to spec. Needs new cooling fan. Quoted for fan. Coming back Thursday to install. ; ordrd 1 W11107275 (Cooling fan)"
We serviced a
BLOMBERG++ REFRIGERATOR
Model BRFB1045SS
Near Minneapolis, MN 55401
Nate
Job Details: 10/02/2023
Not cooling. Called Beko. We put into test mode and all sensors read 210 degrees F. Compressor and fans run in test mode. Needs new main PCB. Part number is: 5955804900Cant find anyone who has it. DW can you see if anyone has it? Quote is attached. At minimum please charge trip charge $129. ; saved tckt
We serviced a
MAYTAG WASHER
Model LAT8416AAE
Near Roseville, MN 55113
Delton
Job Details: 10/02/2023
Found that the injector nozzle broke off and cracked so when washer fills it sprayed outside of the wash tub. Also the front cover clips are gone and causes washer to go out of balance.Customer approved estimate. Ordering parts and rescheduling.; ordrd 1 WP22001304 (Water injector head) and 2 WP22001650 (Lid clip)s
We serviced a
GE DISHWASHER
Model GDT655SMJ4ES
Near Eden Prairie, MN 55346
Adam
Job Details: 10/02/2023
Unit not draining. Verified complaint. Put unit in drain could hear the motor hum but nothing. Removed pump and found the drain pump motor is seized. Quoted blue book for replacement and rescheduled ordered part from DeyWD19X24829 drain pump; ordrng 1 WD19X24829 (DRAIN PUMP ADAPTER ASSM)
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Eden Prairie, MN 55347
Adam
Job Details: 10/02/2023
Unit will start and work for a while then will randomly shut off turn on start working off and on but never finishes a cycle. Went through text mode everything is working properly. Went through spin fine. Started a loud and never shut off for 10 minutes. Looks like the board is common issue. Customer is leaving this weekend for while wondering if we can get in before that. Nothing from the 3 venders I can order from. Looks like some available else where. Office please order and let customer know with eta. Board kit DC92-02003A ; states that autho needed
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Plymouth, MN 55446
Adam
Job Details: 10/02/2023
Customer complaint unit loud during spin and doesnt seam to be operating correctly. Found that the gearcase is extremely loud. Needs a new gearcase. I tried to removed the wash plate but I was at point I might break it. Ordering new wash plate just incase its completely seized and have to cut off. Explained diagnosis of what I found. Also went over WHE coverage of 500. Customer understood. Ordered parts from Dey and rescheduled. W11393685 gear-case $225.22W10752283 wash plate $111.12; ordrd 1 W10752283 (Washplate) and 1 W11393685 (Gearcase)
We serviced a
SAMSUNG REFRIGERATOR
Model RF266AERS/XAA
Near Saint Paul, MN 55119
Delton
Job Details: 10/02/2023
Water or ice wont dispense. Took off line from wall and has good flow but found a lot of weird floating white stuff in the line. Found that it had gotten into the refrigerator water valve and is clogged with it. Needs new water valve (looks like there is a inlet and secondary water valve) Also the ice maker arm broke and never stops making ice.Parts shows not in stock. Please find parts and give customer estimate and ETA.DA62-00914B water valveDA62-01477A inlet water valveDA97-07603B ice maker; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hanover, MN 55341
Phillip
Job Details: 09/29/2023
The lid strike was broke off in the latch. We replaced the parts ordered. The lid switch is working good and the washer is working great .
We serviced a
LG WASHER
Model WF218ANW/XAA
Near Minneapolis, MN 55403
Nate
Job Details: 09/29/2023
"Bellow came off when a shoe string got caught in it. I checked things over, nothing suspect with washer. Reattached boot, ran through test mode, and it runs great. Spins, drains, fills perfectly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2SHTXTB00
Near Minneapolis, MN 55431
Delton
Job Details: 09/29/2023
"Found that compressor is not running. Bad overload/start relay. Customer approved estimate. Replaced relay, tested and compressor turns on and is running. Refrigerator is cooling and working good.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Saint Paul, MN 55116
Delton
Job Details: 09/29/2023
Found that the door lid plastic near hinges are cracked and door wont lay flat and thats why you need to push lid down so lid lock will latch. Customer declined lid replacement and will glue or tape it to try and get longer life out of the washer.
We serviced a
LG DISHWASHER
Model LDT5678BD
Near Maple Grove, MN 55369
Phillip
Job Details: 09/29/2023
The customer said the dishwasher stopped and was flashing the AE leak error code. We pulled the dishwasher out far enough to see under at the pumps and hoses. I then started the dishwasher and it filled then started a wash cycle. We watched it for 20 minutes and its not leaking. There is some water in the pan so it did leak at some point. I sucked the rest of the water out. I advised the customer it could have leaked from inside of water was misdirected or it was over sudsing. I advised them to run the dishwasher with no soap on one load then run with soap and see what happens.
We serviced a
GE DISHWASHER
Model PDW7880J03SS
Near Saint Paul, MN 55102
Delton
Job Details: 09/29/2023
"Found that water valve was leaking also found that the fill tube was disconnected and would leak when filling. Replaced water valve and pulled it dishwasher and secured water fill hose to side of dishwasher as normal. Tested and dishwasher fills, washes and drains. Dishwasher is working good.
We serviced a
WHIRLPOOL DRYER
Model LG5201XTW0
Near Minneapolis, MN 55443
Phillip
Job Details: 09/29/2023
The belt was broken. I replaced the belt and cleaned the rollers and vacuum the dryer out. The dryer runs good and sounds good now.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP4
Near Wayzata, MN 55391
Adam
Job Details: 09/29/2023
Installed new damper control from last diagnosis. Could hear something when disassembling to get to it. Turned power off replaced part reassembled plugged unit back in and tested. Unit is working properly and no loud clunking noises
We serviced a
LG REFRIGERATOR
Model GFE26JMMAFES
Near Eagan, MN 55123
Delton
Job Details: 09/29/2023
Found that the water line extension that the copper water line was into had a crack on the plastic waterline and was spraying wate. I showed customer and told him we could just bypass that hose extension and go straight into the water valve and he was ok with it. Tested and no leaks.Refrigerator is working good.
We serviced a
KENMORE RANGE
Model 790.72903013
Near Maple Grove, MN 55369
Phillip
Job Details: 09/29/2023
The customer said the oven does not heat evenly and they get a smell. I found the bake ignitor is very weak and only draws 2.5 amps. When it does light only have the burner is lighting and that can cause a gas smell. I gave the customer a quote for the repair. I replaced the bake ignitor.
We serviced a
SAMSUNG RANGE
Model NXH58H5600SS/AA
Near Saint Paul, MN 55104
Nate
Job Details: 09/29/2023
Oven not heating. Replaced a bad bake ignitor. Put it on bake and watched it quickly ignite and preheated great.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Rockford, MN 55373
Phillip
Job Details: 09/29/2023
The dryer duct just needed to be hooked back up after the customer pulled the dryer away to clean behind it. We took the dryer apart and cleaned it and oiled the rollers. We put the dryer back together and tested the operation. We pushed it back and secured the dryer duct to the dryer.
We serviced a
SAMSUNG RANGE
Model NX60T811158
Near Minneapolis, MN 55407
Nate
Job Details: 09/29/2023
Oven not heating. Replaced a bad bake ignitor. Put it on bake and watched it quickly ignite and preheated great.
We serviced a
BOSCH REFRIGERATOR
Model B36FD50SNS/01
Near Maple Grove, MN 55369
Matt
Job Details: 09/29/2023
"Customer complaint is, THE FRIDGE IS NOT PROPERLY MAKING ICE, IT DOES WORK SPORADICALLY. Inspected and tested. FF compartment is 39F and freezer is 2F. Ice maker is clicking and trying to cycle but cant. Needs a new ice maker. Installed new ice maker and tested. Ice maker is now fixed."
We serviced a
GE REFRIGERATOR
Model CFE28TSHRSS
Near Saint Michael, MN 55376
Matt
Job Details: 09/29/2023
WANTS THE WORK DONE FROM 5/22 - FRZING FOOD IN FF. Installed new FF evaporator cover with fan and tested. I hooked up SmartHQ and theres no software update available. Refrigerator is now fixed.
We serviced a
AMANA DRYER
Model NGD4655EW2
Near St. Louis Park, MN 55426
Adam
Job Details: 09/29/2023
Red tagged. Have to diagnose further. Customer also has job number 71189 we need collect that total with this job of 237.57; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
GE REFRIGERATOR
Model PYE22KYNFFS
Near Minneapolis, MN 55424
Nate
Job Details: 09/29/2023
"Has been warming up since I was here yesterday. Used Newfi, ran freezer compressor and 3 way valve for 25 minutes and only the very top froze. Has a sealed system issue. Customer is replacing unit. Told her we will refund the repair we did yesterday. She was very thankful. Please refund the money. Thanks. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Apple Valley, MN 55124
Delton
Job Details: 09/29/2023
"Found that the thermal fuse is open and cut power to dryer. Thermal fuse opeb because the heating element was grounding out and got too hot. Replaced thermal fuse and heating element. Tested and dryer is heating and working good.; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock, states that autho needed"
We serviced a
SAMSUNG WASHER
Model WW22K6800AW/A2
Near Minneapolis, MN 55405
Nate
Job Details: 09/29/2023
"I have a c4 error on this Samsung washer. Washer is pretty new. When it comes time to add water via the dispenser, the water valve hums but water barely trickles in. When the washer first fills with hot water or cold water it fills great. The water valve only sends a trickle of water through the dispenser. Needs new water valve assembly, which is part 3 on the dispenser diagram. DC62-30314K is the part number I get. DW can you confirm if thats correct, because when I look at Dey it calls it a hot water valve? And then call owner with quote? Ill call owner and let him know we will get back to him with a quote. ; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF0
Near Minneapolis, MN 55447
Adam
Job Details: 09/29/2023
Unit is all frosted up in freezer. Found the door seal not sealing properly. I cant get it seal properly. Will need door seal. Blue book is under approved max. Ordered part and rescheduled customer. Let tenant know to defrost it and have unplugged the day before I come to defrost the ice. Explained have towels. Sounds like he has been doing this since he moved in. ; ordrng 1 241786010 (DOOR GASKET FRZR)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Otsego, MN 55301
Matt
Job Details: 09/29/2023
"Customer complaint is, NOT CONSISTENT ON MAKING ICE. Customer said they turned it off for a couple weeks and then turned it back on and it made a couple of batches but is not consistently working. Inspected and tested. FF compartment is 38F and freezer is -1F. I tried cycling ice maker and it cycled and filled with water, but the gears are grinding and clicking. I removed ice maker and auger motor assembly and sealed ice room on the inside and outside and checked the water line and it was good. This is going to need the ice maker kit if they have it, otherwise a new ice maker part number DA97-15217D. Can someone check and see if this ice maker kit is covered and if not give the customer a quote on installing it. ; saved tckt"
We serviced a
KITCHENAID COOKTOP++
Model KGCT305GBL1
Near Inver Grove Heights, MN 55077
Delton
Job Details: 09/29/2023
Found that the wire harness is bad and not sending power to spark module. Im assuming that spark module is ok but i let customer know that its could be bad also but until i replace wire harness i wont know for sure and gave him estimate for both incase. Customer approved estimate. Ordering parts and rescheduling.Scheduling 2 hours.; ordrng 1 WP8053421 (Spark module) and 1 WP3191334 (Spark igniter wire harness)
We serviced a
AMANA DRYER
Model NGD4655EW2
Near St. Louis Park, MN 55426
Adam
Job Details: 09/29/2023
Customers complaint noted is not drying. Called customer to let me in he said the third dryer not drying. Tested unit it tumbled igniter is glowing but no gas noticed behind the dryer its off turned it on and tested nothing. Took unit about nothing seamed damaged next checked if I had gas to unit nothing. Checked in the utility room and there was 2 red tags for 2/3 dryers. The 3rd dryer was venting not hooked up and gas smell. First one I couldnt really read. Customer will see if he can get report. I didnt have time for the other dryer but I made a new job and rescheduled for that job. Third dryer the one Im called for. Turned gas on checked for leaks found the valve is getting stuck. Replace coils and it stopped. Tested multiple times for leaks. Unit is now working properly without any issues; used 1 WPW10328463 ( COIL KIT - GAS VALVE M STYLE) from stock
We serviced a
AMANA REFRIGERATOR
Model ABB1921BRM00
Near Minneapolis, MN 55413
Nate
Job Details: 09/29/2023
"Fridge shuts off every so many hours. I checked the outlet for the fridge, and it was dead. I went to the electrical box and the power was on at the box. I flipped the switch back and forth, and the fridge came on. With compressor and fans running, it doesnt trip. I put into forced defrost and it didnt trip anything when the heater came on. Tenant said their outlets have been funny, power goes out to them even though the breaker box doesnt trip. I called the management group to let them know that Im going to have tenant run extension cord for fridge to an outlet that hasnt been giving them trouble to see if fridge still trips. Sounds like they need an electrician though. Also, housing for jazz board is broken and hangs down. Needs new panel and overlay. Parts W10593588 and W10464769. Cant pull up a quote in BB. Would someone be able to also call the management group and quote them for that?; saved tckt"
We serviced a
SAMSUNG RANGE
Model FE-R300SX/XAA01
Near Otsego, MN 55330
Matt
Job Details: 09/29/2023
"Customer complaint is, OVEN IS NOT MAINTAINING TEMPS PROPERLY; CUST REPLACED TEMP PROBE. Inspected and found the bake element is fried. Quoted customer $433. to install new element. Customer approved repairs. Part on order. ; ordrd 1 DG47-00038B (Bake element)"
We serviced a
FRIGIDAIRE FREEZER
Model FPFU19F8WF0
Near Elk River, MN 55330
Matt
Job Details: 09/29/2023
"Customer complaint is, THE WATER LINE GOING TO THE ICE MAKER IS FROZEN. Inspected and tested. Found the ice maker fill tube was frozen at the ice maker. I defrosted tube, and now water is dripping from the tube and from the wall cavity around it. I had customer shut water off to the refrigerator and it was still leaking over 30 minutes later. This is going to need a new valve, water line and fill tube. I cant find the fill tube that goes into the wall on the parts diagram. Someone is going to have to call Frigidaire and see if its replaceable. This is also a built in refrigerator/freezer and is going to be fun to move. Make sure when we quote them, we quote it high enough. I attached pictures of the part in the wall that needs to be replaced. Also make sure and schedule me at least 3 hours. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LMXS28626S
Near Eagan, MN 55123
Delton
Job Details: 09/29/2023
"Customer said that there was another company out before us and ordered part but then didnt come back. Warranty sent ice maker part to customer. Replaced ice maker, tested and ice maker cycles and fills. Fan is working good into ice box.Office Please follow up with customer on Monday to ensure that ice is being made before we close out work order.AEQ73110210; saved tckt , states that autho needed"
We serviced a
ASKO++ DISHWASHER
Model D5233XXL
Near Edina, MN 55436
Adam
Job Details: 09/29/2023
Customers complaint door is slamming down. Verified complaint inspected the springs both are still hooked up properly just are stretched. Will have to call customer with a quote on parts labor is L14. Two springs are shown for this unit. Im guessing one is stronger then the other. Looks like mine is all black but still want to verify the correct part and know the difference. Please let tech and customer know. 700528 spring 704611 spring. ; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGSC2335TF4
Near Eagan, MN 55122
Delton
Job Details: 09/29/2023
"Found that the water filter housing is bad. I bypassed it and has full pressure at water dispenser, tried two different water filters and slow trickle. Customer approved estimate.Ordering water filter housing and rescheduling.; ordrd 1 5304522623 (Water filter housing)"
We serviced a
JENN-AIR COOKTOP++
Model CVGX2423B
Near Eden Prairie, MN 55346
Adam
Job Details: 09/29/2023
Installed new igniters now unit lights right away and no issues. Another knob is busted. Can we bill the customer and mail it to them directly. Thank you; states that autho needed
We serviced a
LG WASHER
Model WT1101CW
Near Victoria, MN 55386
Nate
Job Details: 09/29/2023
"Replaced all the support rods, and made sure the pressure sensor line was clean, rotor and stator and wash plate are tight, no defects. Still gets out of balanced when testing it on a rinse and spin and a spin with no clothes. Messaged with RJ. We then uninstalled the support rods. No charge to the owner for today. Condemning this unit. Unrepairable. RJ can you let the managing company know its condemned? ; saved tckt , states that autho needed"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Albertville, MN 55301
Matt
Job Details: 09/28/2023
"Customer complaint is, LOST A ZIPPER OR PULL AND CAN HEAR IT WHEN RUN THE UNIT. Inspected and tested. Found the zipper pull inside of one of the baffles. Removed and tested. Dryer sounds great. Dryer is now fixed."
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFF
Near Elk River, MN 55330
Matt
Job Details: 09/28/2023
"Customer complaint is, TEMPERATURE ISSUES. IT IS A GAS OVEN AND WHEN PREHEATING TO 400, IT WILL OFTEN HEAT TO 450 BEFORE shutting down. Customer said its cycling on and off more than it use to like it keeps trying to preheat. I checked out the temperature sensor and it ohmed out and 1083. I started a bake cycle and the ignitor is only drawing about 2.95 Looks like the ignitor is weak. Customer approved repairs. Installed new bake ignitor and tested. New ignitor is drawing 3.2 amps and heat is cycling on and off perfectly. Range is now fixed.
We serviced a
KENMORE REFRIGERATOR
Model 79578309804
Near Mendota Heights, MN 55120
Delton
Job Details: 09/28/2023
No power/no lights. There is power at outlet. Found that the fuse is bad on the board. Customer approved estimate. Soldered in new fuse. Tested and refrigerator compressor turns on and all lights are working. Refrigerator is working good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AW1
Near Sartell, MN 56377
Matt
Job Details: 09/28/2023
"Customer complaint is, THE ICEMAKER IS NOT WORKING. Inspected and tested. Freezer temperature is 1F and FF is 37F. I found the ice maker was turned off. I showed customer how to turn ice maker back on."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Saint Michael, MN 55376
Phillip
Job Details: 09/28/2023
"The customer complaint was the upper rack adjuster wheels are falling off and when they pull out the third level rack, it pulls on the door gasket. We replaced the upper rack adjusters and I glued in the top of the door gasket. It is working a lot better now."
We serviced a
HOTPOINT DISHWASHER
Model HDA2100N10WW
Near Minneapolis, MN 55448
Phillip
Job Details: 09/28/2023
The complaint was the dishwasher does not drain and it leaks. The customer scooped all the water out so there was no standing water when we arrived. I started the dishwasher and let run. The dishwasher filled and started to wash. No water was leaking from the dishwasher. When it went to drain the water in the sink started to back up. I started the garbage disposal and water and food shot up. The garbage disposal was plugged. We ran it 3 more times and it did not leak and does drain good every time. I called the management company and gave a update.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE4
Near Minneapolis, MN 55443
Phillip
Job Details: 09/28/2023
The customer complaint the freezer display flashed HI and there was some frost on the freezer door where ice is dispensed. Today I found both sections are cooling great and the freezer temp is around 0 and the fresh food was around 37. There was just a little frost on the ice chute. The freezer showed the HI. I pressed the freezer temp down button and the HI went away and never came back. When the display shows HI that just means the temp was above set temp. We ran diagnostics and it all passed. There are no saved error codes. No other issues found.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Saint Paul, MN 55104
Delton
Job Details: 09/28/2023
"Washer would try and start and within 10 seconds would go to done. Getting actuator motor sensor error. Customer approved estimate. Replaced actuator, tested and washer now fills, agitates, drains and spins. Washer is working good.
We serviced a
SPEED QUEEN DRYER
Model LDEE5BGS173TW01
Near Saint Paul, MN 55108
Delton
Job Details: 09/28/2023
"Customer said that staff who was there said it was smoking but the maintenance guys did not verify it. As im here I tested the dryer that I replaced heating element and it cycling heat normally and no smoke, nothing inside dryer is burnt. Since right dryer I did not touch last time. I tested the heat on that one and the dryer vent is clogged. Dryer got up to 280 degrees with dryer vent attached. Per the notes last work order it is a blind hookup underneath cabinet and I cant verify that it is fully attached and i know its not based on the hot air i can feel out the sides.What is happening is that since dryer vents are clogged there is lint floating around and dryer is sucking in and burning the lint and making a burning smell. I called Nick (contact) and informed him that dryer vents need to be cleaned because they are clogged and that the dryers will need to have some kind of accordion vent to ensure that it is sealed to blow the air outside. Dryers themselves are heating and working good."
We serviced a
LG WASHER
Model WM3370HWA
Near Saint Paul, MN 55105
Delton
Job Details: 09/28/2023
"LE error and motor wont turn. Found that it is a bad hull sensor. Customer approved estimate. Replaced hull sensor, tested and washer now tumbles and spins. Washer is working good.
We serviced a
BOSCH DISHWASHER
Model SHE3AR72UC/28
Near Saint Paul, MN 55105
Delton
Job Details: 09/28/2023
Customer showed me streaks and some stuck on grit on some dishes. I ran diagnostics and mechanically all functions are working good. So then I referred to user manual and explained that they should follow the recommended dish placements for best washablity. I did increase the amount of rinseaid is used to max in the settings.I also recommended to use the auto wash or heavy wash and to avoid normal as that is eco setting. Also to use sanitize option. Since mechanically everything is functioning by doing these changes to the wash settings that should be better cleaning the dishes. Customer will try that and call back if they are still having issues.
We serviced a
KENMORE DRYER
Model 110.84832201
Near Waite Park, MN 56387
Matt
Job Details: 09/28/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the heating element had failed. Customer approved repairs. Installed new heating element and vacuumed out bulkhead. Reassembled and tested. Dryer is heating great. Dryer is now fixed.
We serviced a
BEKO DRYER STACKED++
Model VD24001W
Near Minneapolis, MN 55408
Nate
Job Details: 09/28/2023
Dryer not running. Just hums. I found a tooth pick wedged in the drum and by rotating the drum was able to free it up and now it runs great.
We serviced a
KITCHENAID DISHWASHER
Model Kdte204epa4
Near Maple Plain, MN 55359
Adam
Job Details: 09/28/2023
Unit wasnt draining. Put unit in a drain and nothing. Felt the drain pump was getting hot and rumbled. Removed all the water. Next removed drain pump and found a chunk of glass and a broken fin of the motor. Customer is getting a new unit in 3 weeks so I reassembled unit and tested unit is draining.
We serviced a
BEKO DISHWASHER
Model DDT38530XIH
Near Minneapolis, MN 55410
Nate
Job Details: 09/28/2023
Replaced all wire harnesses. Runs great now.
We serviced a
GE REFRIGERATOR
Model PYE22KYNFFS
Near Minneapolis, MN 55424
Nate
Job Details: 09/28/2023
Replaced bad main PCB and leaking water valve for dispenser in door. Put into service mode. Now the temps read correctly and the icemaker cycles like its supposed to.
We serviced a
DACOR++ MICROWAVE
Model MMDV30S
Near Minneapolis, MN 55438
Nate
Job Details: 09/28/2023
"Replaced all microswitches. Works great now.
We serviced a
SAMSUNG DRYER
Model DV448AEP/XAA
Near Rogers, MN 55374
Adam
Job Details: 09/28/2023
Unit was making loud noise during tumbling. Disassembled unit and found the front rollers are bad. Quoted customer for a new roller. Installed new rollers and reassembled. Once reassembled I tested unit.
We serviced a
SAMSUNG REFRIGERATOR
Model RF26HFENDSR/AA
Near Minneapolis, MN 55428
Phillip
Job Details: 09/28/2023
"Frost is building around the evaporator cover in the refrigerator and frost is coming out the air holes. I advised it will need to be defrosted and then the new drain kit, the temp sensor and maybe the heater.The customer had it completely off and defrosted for us when we arrived. Today we replaced evaporator temp sensor and installed the new style drain kit. The drain line was frozen and we defrosted the drain."
We serviced a
GE DISHWASHER
Model GDF620HSJ0SS
Near Minneapolis, MN 55422
Phillip
Job Details: 09/28/2023
The customer said the dishwasher does not heat but it does work just fine otherwise. I plugged the Newfi tool in and checked for faults. The flood switch fault was active. I removed the flood switch and checked the float. I found the float was stuck. I quoted the customer for the repair. I replaced the flood switch and ran the firmware update.
We serviced a
LG DISHWASHER
Model LDF7774ST
Near Chanhassen, MN 55317
Adam
Job Details: 09/28/2023
Installed control board from last diagnosis. Once installed tested multiple times unit is working properly. Customer had to do a emergency run. Call for payment; states that autho needed
We serviced a
BOSCH MICROWAVE
Model HMV8044U/02
Near Clear Lake, MN 55319
Matt
Job Details: 09/28/2023
"Customer complaint is, Microwave is sparking and has burning smell. Inspected and tested. Microwave is running, but not heating. Found the magnetron is black at the connector. Needs a new magnetron. This is a convection microwave, so Im going to need help when I go back. Also the tile backsplash is tight to the microwave on the back and could be a little tricky to remove and reinstall. I advised customer about the tile and warned her that it could be a problem. Please schedule with a second guy. I ordered a new magnetron, capacitor and diode from Marcone and should have it by October 2nd. Its Marcone, so I probably wouldnt schedule it before next Thursday. Please schedule me extra time. ; ordrd 1 10001590 (Magnetron) and 1 00625682 (Diode) and 1 00631397 (Capacitor)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26H5ASB5
Near Minneapolis, MN 55405
Nate
Job Details: 09/28/2023
Fresh food section has been freezing some things since they moved in here in August. Sometimes on the upper right side. They have it set to warmest setting in ff section and its. Currently 34 degrees. Freezer was 12 degrees. Defrosted evaporator to see what it would do. Frosted over within 7 minutes. Temperature control is not managing temps correctly. Needs new temperature control. Part 5304482075. It says its NLA in mph. Can someone see if its available and quote RPM?; O-emld tckt
We serviced a
BEKO REFRIGERATOR
Model BFTF2716SSIM
Near Eagan, MN 55121
Delton
Job Details: 09/28/2023
Customer says that its only dropping 1-2 trays of ice a day. I tested ice maker and it cycles but making a loud clicking noise. I tested water valve but since there is no way i can time the fill in test mode I dont know if the water valve is a slow fill vs normal fill of whole tray. Need to order water valve assmebly and ice maker assembly.Refrigerator water looks like its on reverse osmosis system but said that it was working fine up until few days ago. So lets replace parts before we point to the water filter system.Water valve is not in stock. Please search parts and reschedule customer.Water valve assembly 6112200100Ice maker 6112170100; saved tckt
We serviced a
LG WASHER
Model WT1701CW
Near Rogers, MN 55374
Phillip
Job Details: 09/28/2023
The customer complaint is the washer does not wash good and does not spin out good. I ran the washer and found the impeller/pulsator is stripped. During spin the clothes cannot balance so it does not spin well. It needs the pulsator replaced. I gave the customer a quote for the repair. Im ordering the part from Dey. ; ordrd 1 AGZ72909711 (Pulsator)
We serviced a
MAYTAG DRYER STACKED++
Model MGD6630HW2
Near Minneapolis, MN 55406
Nate
Job Details: 09/28/2023
"Not heating or drying clothes. Took apart dryer. Needed rollers cleaned and oiled, and had to clean out a lot of lint from inside the unit. Its heating great for me now. No parts needed. Please bill for $59 minimum labor on top of trip charge. ; saved tckt"
We serviced a
MAYTAG DRYER
Model MDG9206AWW
Near Saint Paul, MN 55108
Delton
Job Details: 09/28/2023
Customer said that dryer tumbles but doesnt heat. Found that gas coils are bad and wont turn on gas for heat. Customer approved estimate. Replaced gas coils and cleaned out inside dryer of lint build up. Tested and dryer is heating and working good.Office: owner approved to be charged to card on file. When i look i dont see it stored. Is it stored in office side?; used 1 5303931775 (COIL KIT) from stock
We serviced a
LG REFRIGERATOR
Model LFX28978ST/02
Near Wayzata, MN 55391
Adam
Job Details: 09/28/2023
"Unit isnt cooling now after multiple time power failures. Found everything is running but the compressor isnt pushing the Freon. Unit needs a new compressor. Unit is out of warranty. Let customer know we will call them with estimate. ; snapped 1 QuickPics, states that autho needed"
We serviced a
BEKO REFRIGERATOR
Model BFFD3626SS
Near Orono, MN 55356
Adam
Job Details: 09/28/2023
"Unit has a few different issue. One issue compressor making loud high pitch noise at random times. I know from past ones we done. Its been an inverter. Also customer door needs alignment. They have a service bulletin for this issue. I have the parts for this and dont need them. Next issue is the fridge never getting under 40 degrees. They have a service bulletin for this issue also. Let customer we will need to look the parts up and then give a quote and time frame. Can you guys double check to make sure this is the correct part number. Call me with question. Inverter board. 4896852400Control board. 59332141; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG WASHER STACKED++
Model MHW6630HW2
Near Minneapolis, MN 55406
Nate
Job Details: 09/28/2023
Two stacked washers. Both are giving water inlet errors. Put through test mode and service mode. Found cold water turned off to both washers. Please bill $59 minimum labor charge for the two washer on top of trip charge. ; saved tckt
We serviced a
ESTATE WASHER
Model ETW4400XQO
Near Richfield, MN 55423
Delton
Job Details: 09/28/2023
"washers will not spin. Transmission will agitate during spin cycle transmission is bad . Needs transmission, clutch, and motor coupler . Trying to calling for autho went straight to voicemail. Please follow and contact tenant. (See pictures for estimate. ) 3360629 TRANSMISSION 285785 clutch 285753A coupler ; saved tckt"
We serviced a
DANBY FREEZER
Model DUFM085A4BSLDD-6
Near Minneapolis, MN 55427
Phillip
Job Details: 09/28/2023
"The customer complaint was the whole freezer is not cooling. When we arrived I found it was plugged in but the thermostat was set to off. I set the thermostat to 3 and the compressor started right up. Only the top shelf is getting kind of cold after 25 minutes. The compressor feels warm and theres hardly any heat coming from the discharge lines or the condenser coil. The customer said when they first plugged in it when it was new the top shelf only completely built up with about 2 inches of frost. I believe it may have oil floating around the system which could be causing a restriction at time. This is a smaller unit so its a good chance it was layer down at some point. I called Danby tech line, after 5 minutes of waiting I was directed to leave a voicemail. ; snapped 3 QuickPics, states that autho needed"
We serviced a
LG REFRIGERATOR
Model LMXS27626S/01
Near Rockford, MN 55373
Phillip
Job Details: 09/28/2023
"The complaint is, it does not cool well in both section. The unit was on and running when I arrived and the compressor was running. I found the compressor is hot and not pumping refrigerant. It needs the compressor and filter drier. Please order the parts. ; schdld next appmnt for 10/3 TUE !"
We serviced a
KENMORE DRYER
Model TORN OFF
Near Eden Prairie, MN 55347
Adam
Job Details: 09/27/2023
"This is a whirlpool duet style gas. Unit wasnt heating but tumbling. Found when I started unit igniter wouldnt even glow. Started with the thermostat on the blower house it was bad. Quoted for replace. Approved installed part reinstalled toekick panel and tested. Unit is now heating properly. Advised getting the vents cleaned also.
We serviced a
BOSCH RANGE
Model HG18056UC/02
Near Shoreview, MN 55126
Phillip
Job Details: 09/27/2023
I found the bake igniter is shorted and not working. I replaced the bake igniter and now the oven is working as it should.
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model CET9000GQ2
Near Minneapolis, MN 55414
Nate
Job Details: 09/27/2023
Giving D27 error. Found that it had a lot of detergent in it. Called whirlpool technician support and they walked me through clearing the error code. Now it no longer flashes out of order or the error code. Pushed washer and dryer back to wall. Tested it out. Runs great now.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Minneapolis, MN 55427
Phillip
Job Details: 09/27/2023
The customer complaint is water sits in the dispenser tray and the led is cracked on the left corner. I found the cold water is coming in slow and a part of the dispenser tray is missing. I need the whole valve assembly not just the valve and the dispenser tray. It also needs new glass lid. Today we replaced the all the parts. The lid closes good and water runs out the dispenser tray as it should. No other issues found.
We serviced a
GE WASHER
Model GCWN2800D0WW
Near Plymouth, MN 55446
Phillip
Job Details: 09/27/2023
"The timer was not advancing on its own. Today I replaced the timer and parts. The washer timer is now working and advancing. The washer is working as it should. We ran it in a wash cycle, the washer filled and agitated. I then ran a drain and spin and that also too works just fine."
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Minneapolis, MN 55446
Phillip
Job Details: 09/27/2023
"Complaint is the washer is not draining and not going through the cycles. Put it in test mode with the newfi device and the drain pump hums but would not turn on. I vacuumed all the water out and then removesd the drain pump and found impeller was stuck. I gave the customer a quote for the entire repair then when he approved it, I replaced the drain pump and tested operation. The washer is working as it should.