We serviced a
LG WASHER
Model WM3500CW/01
Near Blaine, MN 55449
Phillip
Job Details: 01/02/2024
"The fault code that was coming up, was TE for the thermistor error. I tipped the washer back, and I can see a broken wire going to the thermistor sensor. I was able to cut the wires back and add new connectors and reconnect to the thermistor. I did warn the customer that if it breaks it could need a harness. I ran the washer and now its working great."
We serviced a
ASKO++ DISHWASHER
Model DBI663
Near Minneapolis, MN 55413
Phillip
Job Details: 01/02/2024
The dishwasher will not power on. The power switch on the user interface control is broken. Today I replaced the user interface and put the dishwasher back together. I ran the dishwasher and made sure all functions are working correctly.
We serviced a
ELECTROLUX WASHER STACKED++
Model EFLW317TIW2
Near Minneapolis, MN 55407
Nate
Job Details: 01/02/2024
Replaced bad motor control board. Runs great now. Ran all the way through a rinse and spin. Before it wouldnt even fill.
We serviced a
BEKO REFRIGERATOR
Model n/a
Near Minneapolis, MN 55419
Nate
Job Details: 01/02/2024
Replaced bad icemaker. Cycled it. Runs great now.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PF0
Near Eden Prairie, MN 55346
Adam
Job Details: 01/02/2024
"Customers complaint is getting frost on back evaporator covers. Notice a bunch of frost right behind icemaker. Grabbed a protective floor mat pulled fridge out and found a big ice filled up on the back of the fridge. Explain that this was coming on these and they're not repairable, at least they cut it early so it didnt wreck the back wall or the floor of their place yet they will go look for a new unit and replace it"
We serviced a
LG RANGE
Model LDE4415ST/00
Near Plymouth, MN 55446
Phillip
Job Details: 01/02/2024
The whole oven was not working but when you turned a burner switch the indicator came on but nothing heats. The range is getting the correct voltage. I tested the bottom thermostat fuse and its bad. I replaced the thermostat and tested the range. Everything working as it should.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Hopkins, MN 55343
Adam
Job Details: 01/02/2024
Install new track for freezer from last diagnosis. Once installed tested multiple times now unit properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near St. Cloud, MN 56304
Brandon
Job Details: 01/02/2024
"Customer stated the water line was cracked. Found the crack on the plastic line next the mount. Could not splice the line. Quoted customer the repair, customer approved. Ordered part ; ordrd 1 W10350007 (Water line)"
We serviced a
LG REFRIGERATOR
Model LSXS22423S/01
Near Saint Michael, MN 55376
Matt
Job Details: 01/02/2024
"Customer complaint is, FREEZER STOPPED WORKING... IM IS CYCLING ON AND OFF SPORADICALLY. Inspected and tested. Freezer temperature is 38F and FF is 45F. Compressor and fans are running. I removed the evaporator cover and theres frost on less than 5 percent of the evaporator. The sealed system has failed. Customer would like a quote on a sealed system repair. ; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD8500BX1
Near Minneapolis, MN 55411
Adam
Job Details: 01/02/2024
"Customers complaint is after its done its leaked into the basement. Theres nothing in basement. Verified complaint let unit run for 10 minutes. Wasnt getting any leaks. Let it run for another 10 minutes. Finally saw drip pulled unit out and seen that it was dripping from the sump assembly itselfwill need some motor assembly quoted bluebook, and rescheduled customer; ordrng 1 WPW10455260 (MOTOR/PUMP ASSM)"
We serviced a
KENMORE DRYER
Model 110.75132411
Near Minneapolis, MN 55438
Adam
Job Details: 01/02/2024
Customers complaint not drying. Unit is gas dryer. Found igniter working properly. So we know the thermostats are good. Went to check the vent and found only getting 6 mph went to clean the vents for customer and my drill died only have one battery second battery is no good rescheduling customer for tomorrow morning to do dryer vent cleaning.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAE2745FQ1
Near Eden Prairie, MN 55347
Adam
Job Details: 01/02/2024
Tenants complaint leaks water here and there. Started unit went through test mode and recalibration. No leaks. Tipped unit back. Found chunks from the tub ring. And tub ring adapter quoted blue book and rescheduled ; ordrng 1 WPW10461196 (TUB SPLASH RING/SEAL) and 1 W11222084 (TUB SPLASH RING/SEAL)
We serviced a
ASKO++ DISHWASHER
Model 1075233156
Near Mendota Heights, MN 55118
Nate
Job Details: 01/02/2024
"Drains, fills with water, then stops. Fills again, drains again. Found the water valve doesnt stop filling the dishwasher with water. Has a bad valve. BB isnt recognizing the part number for an accurate price. Can someone see what it should be and call customer back with proper quote? Part number is 434374. ; saved tckt"
We serviced a
FRIGIDAIRE DRYER
Model EFDE317TIW2
Near Maplewood, MN 55109
Ivan
Job Details: 01/02/2024
"The machine has a power cord that shorted out, melted, and caused the terminal block to melt as well. We will need these parts to continue troubleshooting.Parts:Power cord - 4 Dryer 4-Wire Power Cord, 30-amp, 250-volt (Part #: 5304505408)Terminal block - Dryer Terminal Block (replaces 7137150200); saved tckt"
We serviced a
KENMORE REFRIGERATOR
Model 10656243400
Near Burnsville, MN 55306
Nate
Job Details: 01/02/2024
"Freezer 15 degrees and fresh food 50 degrees. Defrost heater works. Baffle works. Set to coldest setting. Normal frost on evaporator when I took off cover. I steamed off evaporator and gave it 20 min. After 10 minutes it was fully frosted over again. Defrost heater works. Customer said for the past three years its been an ongoing problem with it not staying cold. They said 6 technicians have been out and at this point they cant keep losing all their food, and want to replace fridge. They requested that we submit this to AHS and ask for a replacement. My only recommendation would be to replace 2252183 main control. Can someone see if AHS would do replacement of appliance for customer and if not, order 2252183?; O-emld tckt"
We serviced a
JENN-AIR COOKTOP++
Model JGC8430CDS
Near Minneapolis, MN 55443
Phillip
Job Details: 01/02/2024
The right front burner has a delay to ignite. I found the base screws have been removed and some screw heads are broken. I was able to get the front right base off but the ignitor screw is stuck and the head is stripped. I checked all burners. To replace the ignitors I will need new saws and screws. I fix the broken off screws I need new orifices holders. I need the parts listed below in addition to the parts that were already ordered and sent to me. I used no parts today. I will use every single part next time. Burner base LF W10203534Burner base RR ans LR W10203537 I need 2. Burner base RF 8215559Base screws WP3368921 need 8Ignitor screw WP8273062 I need 4Holder RR/LF 71002720 I need 2Holder LR WP7527P033-60Holder RF WP7527P004-60; states that autho needed
We serviced a
GE DISHWASHER
Model GDT605PSM6SS
Near Eden Prairie, MN 55344
Adam
Job Details: 01/02/2024
"Customer complaint is middle cycle getting the failure to drain error code. Tried to hook up SmartHQ not communicating properly looked up service bulletin. Theres service bulletin for this issue went through the service Bolton pointers relocated and reposition drain hose so its operating correctly. If the problem continues we have to start with a new drain hose. Also customers complaint is around the display. The trim is coming up, which is common on these Trim and new bracket and also for the new drain hose. F dishwasher is working properly and draining properly now that I repositioned things we can skip the drain homes if they want; ordrng 1 WD24X29378 (Drain hose), ordrd 1 WD34X27119 (Display cover) and 1 WD12X20184 (Display bracket), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near New Brighton, MN 55112
Nate
Job Details: 01/02/2024
Sump assembly needs to be replaced. Not circulating water. Heater works. Quote ticket attached. Coming back Thursday. ; ordrd 1 W10805015 (Sump and motor assembly)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SR/AA
Near St. Cloud, MN 56303
Brandon
Job Details: 01/02/2024
"Customer stated the ice dispenser open was repeatedly opening and closing. Removed and tested the micro switches for the door. Found no input voltage, unplugged the switches and found the door still operating. Checked at the board for voltage on the switch input wires and found no voltage. Quoted the customer a new board the customer approved.; ordrd 1 DA94-04603A (Board)"
We serviced a
WHIRLPOOL RANGE
Model WGG755S0BS06
Near Otsego, MN 55330
Matt
Job Details: 01/01/2024
"Customer complaint is, TOP OVEN DOES NOT HEAT, BURNERS ARE OK. Inspected and tested. Found the top oven bake ignitor has failed. Customer approved repair. Installed new top oven bake ignitor and tested. Oven is heating great. Range is now fixed.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Zimmerman, MN 55398
Matt
Job Details: 01/01/2024
"Customer complaint is, SQUEAKY NOISE AT FIRST.. NOW ITS SQUEALING. Customer had disassembled dryer from the back. Looks like the idler pulley is a little sticky. Customer approved repair. Installed new idler pulley and customer reassembled dryer. Tested and dryer sounds great. Dryer is now fixed.
We serviced a
MAYTAG WALL OVEN++
Model MEW9530FZ02
Near Elk River, MN 55330
Matt
Job Details: 01/01/2024
"Customer complaint is, DEAD. Inspected and tested. Found the thermal fuse was blown. Customer approved repair. Installed new thermal fuse and tested. Oven turned on and preheated to 350F and the cooling fan is working. Oven is now fixed.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Chaska, MN 55318
Adam
Job Details: 01/01/2024
"Customers complaint is unit is dead. Cant press any buttons no lights will show up nothing will happen. On arrival unit was dead. Couldnt get it to do anything. Tried hooking up smart HQ but wasnt able to connect unplugged display from control board waited 10 seconds plugged it back in and now its working properly, tried all the functions now everything is working correctly told customer either common for control board issues and display issues. Usually we would start with the display board and it could be control board. Also quoted for a new display board happens again will need display board"
We serviced a
SAMSUNG REFRIGERATOR
Model RF22R7351SG/AA
Near Roseville, MN 55113
Ivan
Job Details: 01/01/2024
Installed new ice maker that was shipped to the costumer. Tested cycles and filled water ok .
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSU
Near Anoka, MN 55303
Matt
Job Details: 01/01/2024
"Customer complaint is, NOT KEEPING FOOD COLD, ALARM GOING OFF. Customer said door had been left open for a while before this. Inspected and tested. Freezer is -24 and FF is 41F. The FF temperature display is flashing H and beeping. The bottom of the evaporator and drain pan are frozen over with ice and also the return vent is frozen shut. Air cant circulate between the 2 compartments. The water is shut off to the refrigerator, so the ice is from the evaporator when it defrosts. It looks like it just needs to be defrosted so air can circulate between the 2 compartments. I advised customer to unplug refrigerator for at least 48 hours to make sure everything is defrosted and then plug in and let us know if she still has problems."
We serviced a
ELECTROLUX DRYER
Model EFME617STTO
Near Eagan, MN 55123
Nate
Job Details: 01/01/2024
"Rumbling loud when it runs. Found the blower wheel packed with lint. Took apart dryer, cleaned out blower wheel and rest of dryer. Had to pull washer out to reconnect vent on dryer. Runs great now. Much quieter."
We serviced a
FRIGIDAIRE RANGE
Model FEFB79GCB
Near Burnsville, MN 55306
Nate
Job Details: 01/01/2024
"Oven not heating and burners dont work. I pulled range out and found a broken frying pan behind the range, and the plug was almost all the way out of the outlet. I pushed plug back in and now everything works. I checked the warming drawer and saw that its packed with pots and pans. Looks like the frying pan fell over the back of the warming drawer and then when they pushed the drawer back in, it must have pushed the plug up part way out of the outlet. Recommended taking a bunch of the pans out of the warming drawer so it doesnt open again."
We serviced a
SAMSUNG DRYER
Model DVG50R5200W/A3
Near Lakeville, MN 55044
Nate
Job Details: 01/01/2024
"Rattling. I took dryer apart and cleaned a bunch of lint out of blower wheel that caused wheel to get off balance. Also cleaned up and oiled roller shafts. Tested and the unit is working good now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR
Near Woodbury, MN 55129
Ivan
Job Details: 01/01/2024
"I installed a new ice maker kit unit and control board, tested cycles, and ensured that water fill is functioning properly."
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
Customer complaint after finishing cycle and not draining properly. Started unit right away. Could hear drain pump. Try to run for a second then stop run for a second then stop. Sound like it was just bogging down and struggling drained out all the water then undid drain pumpinspected inside no issue. Ran drain pump unhooked with no water into it and we would work fine put any kind of resistance on the pump and it would bog down and quit needs a new drain pump.; ordrng 1 ABQ73503004 (DRAIN PUMP ASSM)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Elk River, MN 55330
Matt
Job Details: 01/01/2024
"Customer complaint is, WONT START THE LIGHTS ARE ON.. SHE DOES NOT THINK THE DOOR IS LATCHING. Inspected and tested. Found the door strike is bent down preventing the door from shutting and latching. I bent it up and now its working, but its still bent and not lining up quite right. I texted Wil for authorization, but havent heard back if he wants me to order the new strike part number WP8580309. I left text to call office. ; saved tckt"
We serviced a
SAMSUNG DRYER STACKED++
Model DVG50A8800V/A3
Near Buffalo, MN 55313
Matt
Job Details: 01/01/2024
"CUS SAYING DRYER GIVES 3C ERROR CODE, ISSUE BEGAN A WK AGO. Customer had unplugged the dryer for a week and now it reset and is working. Before it was running with the door shut even though its turned off. Inspected and tested. Dryer is running and heating normal and responding perfectly. From what the customer is telling me, it sounds like the motor relay on the board is sticking. Needs a new board part number DC97-21429J . The board is not in stock anywhere. Can you see if you can find this board and get authorization please. ; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model 492570/04
Near Minneapolis, MN 55413
Nate
Job Details: 01/01/2024
Giving an F12 water inlet error. Has a bad water valve. Part is 434374. Can someone please order that valve? Ticket was created for this repair. I have them set for next Monday. If I can be back sooner they would like that. ; schdld next appmnt for 1/8 MON !
We serviced a
GE MICROWAVE
Model JVM1650SB004
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
"Customers complaint is unit not heating, but sounds like its still heating. Confirmed issue. Everythings operating correctly found that the magnetron is making louder noise and just not heating properly will need Maggotron. I dont carry this one anymore on my truck will have to verify which part number it is from Global and see if we can get one as soon as possible and reschedule Customer. Part number below is for GE magnetron. Global Microwave is closed so I wasnt able to call today.WB27X10017; saved tckt"
We serviced a
ASKO++ DISHWASHER
Model DFI675
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
"Customer complaint is display will light up, but nothing will appear and no buttons will operate on arrival. Verified complaint turn unit on display was lit, but nothing then all sudden started to Work was not able to switch between cycles at first was able to use the start button so it started a cycle. Let it run for a while then stop the cycle and then tested all the features. Everything is now working properly. I explained about the moisture issue on these and explained that it was kind of common for moisture to get into this display board and cause this problem of shortening out. Parts below to fix this issue. If Jared or office can just verify parts are correct and available please update customer.818170 display552917 push button covers 7 total700309 gasket there is a service bulletin says use this 883174 TUB SEAL DW 1861 UL SECIL 2; saved tckt"
We serviced a
ELECTROLUX DRYER
Model EFME627UIW1
Near Eden Prairie, MN 55347
Adam
Job Details: 01/01/2024
Customer complaint is burning smell. Right when I walked in the laundry room could smell an electrical burn smell. Removed the top of the unit and found the board had fried. Removed control board to see if I could repair. Board is past repair. Wiring is repairable. New board comes with wiring harness. Quoted blue book. Customer will think it over. ; saved tckt
We serviced a
WHIRLPOOL LAUNDRY CENTER++
Model LT7000XTN0
Near Eden Prairie, MN 55346
Adam
Job Details: 01/01/2024
Tenants complaint is unit banging around and knocked something loose. Found the lid lock was hanging loose but looked like someone already bypassed it already so removed lid. Lock and bypassed from plug unit ran good motor sounds good spun agitated everything sounded good. Didnt get any crazy amounts of shakes or anything the unit does like to lean to one side when running And it looks like its just from the unit. Looks like the springs are bad or getting worn out no other sign of damage or wear. ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Stillwater, MN 55082
Ivan
Job Details: 01/01/2024
The ice maker is damaged and does not respond to the reset button or the test mode switch. A new replacement ice maker unit is needed.Part #: W11088559 Ice maker assembly; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Brandon
Job Details: 12/29/2023
Customer said it was making the same noise. Arrived and found the customer paused the unit during the cycled. Found the Lower belt cover was rubbing and causing the noise. The cover was damaged from the last belt and cam coming loose. Customer want the cover removed. Removed the cover and noise went away. Customer is fine without the cover and will call back if there are anymore issues
We serviced a
KENMORE REFRIGERATOR
Model 106.58143801
Near Sauk Rapids, MN 56379
Brandon
Job Details: 12/29/2023
"Returned with bracket, removed the cover and installed the new bracket, cycled and tested. The water dispenser now works"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Brandon
Job Details: 12/29/2023
"Returned, installed the motor, cam and belt. Ran unit and tested. Machine operated correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX5BBEXDS01
Near Richfield, MN 55423
Nate
Job Details: 12/29/2023
Door not shutting on left side of freezer and fresh food and freezer have been warm lately. Found the vent from ff into freezer blocked with ice and the blade for the evaporator fan fallen off. I glued the fan blade back onto the shaft (used glue for extra security) and steamed out the ice built up. I found a screw sticking out that was stopping door track from working right for freezer. I screwed that back in and made sure it was tight. Told them it will take 24 hours for everything to get back down to temp. Also reinstalled arm on icemaker assembly. Cycled icemaker and its cooling nicely now.
We serviced a
LG REFRIGERATOR
Model LFXC24726D
Near Champlin, MN 55316
Phillip
Job Details: 12/29/2023
The whole unit stopped cooling suddenly. Pull the unit out and tap into the low side. The suction pressure was up around 40 psi which indicated it failed compressor. I remove the compressor and installed a new compressor and a filter dryer. I leak checked and purged the system with nitrogen. And then pulled a deep vacuum and recharge the system. Advise the customer to give about six or eight hours for to cool down.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LF3
Near Lakeville, MN 55044
Nate
Job Details: 12/29/2023
Waterline was partially frozen. Needed the fill tube and gasket kit. Icemaker and valve themselves are fine now.
We serviced a
ASKO++ DRYER
Model T754W
Near Minnetonka, MN 55305
Adam
Job Details: 12/29/2023
Customer complaint was getting some smoke and burning smell. Pulled unit out and removed blower cover inspected blower and heater both working and testing good. Did see black suet so inspected motor just a little black suet but not near the motor. Looks like something like some lint burnt up quick. Started unit with the vent unhooked getting highs at 140 to 146. With vent hook at 150 to 156. Ran both hook and unhooked for 10 minutes and no burning smell. Reassembled unit tested again and no issue. Customer will run a cycle and keep an eye on it.
We serviced a
KENMORE RANGE
Model 790.94152320
Near St. Cloud, MN 56303
Brandon
Job Details: 12/29/2023
"Customer stated that the burners and the oven were not working. Pulled unit out from the wall found no power on one side, checked the cord and the cord was ok. The outlet only had one side working. Not getting the full 240 volts. Customer will have the electrical repaired."
We serviced a
GE REFRIGERATOR
Model DFE28JSKGSS
Near Eagan, MN 55122
Nate
Job Details: 12/29/2023
"Fresh food section has been warm on top, and 10 degrees on the bottom under the crisper. Found a bad fresh food evaporator fan/motor. Steamed off frost, replaced motor, now its circulating great. Told customer 24 hours to be down to proper temp throughout the fridge.
We serviced a
LG REFRIGERATOR
Model LFXC24726D/00
Near Chanhassen, MN 55317
Adam
Job Details: 12/29/2023
"Customers complaint is unit stopped cooling. On arrival unit was unplugged took static pressure and it was at just over 40 psi turn on compressor let it run for a while and it was only at 30 psi. We got a bad compressor customer approved putting in a new compressor removed the old compressor and filter dryer cleared out the system installed new compressor and filter dryer. Pressure tested vacuumed, then refilled with the right amount of Freon. Updated control board plug unit in cleaned up and put away. All tools and supplies unit has dropped over 10?."
We serviced a
SAMSUNG RANGE
Model NX58J5600SG/AA
Near Burnsville, MN 55337
Nate
Job Details: 12/29/2023
"Complaint is that temps run about 50 degrees cooler than they should be on bake. I put my thermometer in the oven and ran it on 350 bake. I recorded highs and lows for 25 minutes, and after 25 minutes it was a total of 3532 degrees, which for 10 highs and lows averaged to 353 degrees, which is perfect. Customer said their lemon meringue pie wasnt done as quickly as it normally is, so I showed them how to recalibrate the oven 10 degrees and they will use lemon meringue pie potentially as a test control subject and see how it turns out now."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Andover, MN 55304
Phillip
Job Details: 12/29/2023
Today I replaced all the parts. I had trouble getting the basket out and back in but I finely got it. I ran wash and spin cycle. The washer is working good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Saint Paul, MN 55116
Ivan
Job Details: 12/29/2023
Error code F8E2.Installed a new drain pump and tested the cycle; no issues were found.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950UG N/AA
Near Saint Paul, MN 55128
Ivan
Job Details: 12/29/2023
"Customer complaint: The machine will not heat up as before; the customer noticed no higher steam coming after washing for two hours. I tested all functions, and there are no issues; the machine control passed all errors. The customer insists that the machine is not performing up to the standards it did before. They would like a new one or the heating element replaced. Unfortunately, I was not able to find the heating element, only the fan, but the machine works great.Please look for parts to correct this matter and provide a quote. At the moment, the machine is running, and we will monitor its performance. I also noticed that the sanitize bottom was on and lock,' so I unlocked it and requested the customer to try running it again and let us know if it works. Maybe they used this function and prevented the machine from running normally."
We serviced a
WHIRLPOOL DRYER
Model WGD9750WL1
Near Minneapolis, MN 55412
Phillip
Job Details: 12/29/2023
The dryer comes on but nothing happens when start is pressed. I found the belt came off the idler. The idler pulley fell off the shaft. I quoted for the part. I replaced the idler pulley and oiled the other rollers. The dryer now runs and sounds good. The belt looked ok.
We serviced a
KENMORE DISHWASHER
Model 665.13803N710
Near Rockford, MN 55373
Matt
Job Details: 12/29/2023
"Customer complaint is, NOT GETTING HEAT AT END. Inspected and tested. Found the heating element is fried. Customer approved repair. Installed new heating element and tested. Dishwasher is heating great in test mode and is drawing over 7 amps. Dishwasher is now fixed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF4
Near Maple Grove, MN 55311
Phillip
Job Details: 12/29/2023
The water filter does not stay engaged in the filter head. I verified the filter is good and when you push it in place the filter pops back out. I replaced the filter head. Now the new filter stays in place. Water dispenses from the refrigerator no problem. This unit does not have a filter status indicator.
We serviced a
BEKO RANGE
Model PRGR34550SS
Near Stillwater, MN 55082
Ivan
Job Details: 12/29/2023
"Installed a new igniter, tested it, and the cycles for heating up were fast with no issues. It works great."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD1821MS0A
Near Saint Paul, MN 55104
Nate
Job Details: 12/29/2023
"Complaint is that the dishwasher is not drying the plastics as well as it used to. I checked the heater and it has 24 ohms. I checked voltage and the heater is getting 120 V. In test mode the heater is coming on and sizzling. They use cascade and I recommended finish. Also, I did a hard water test and it tests pretty hard. They said that lately the city has been making changes with the water system here. I recommended either a water softener or using Lemme shine. also, they run the dishwasher at night so I recommended getting a little water leak detector to put underneath the dishwasher. They understand that the dishwasher isnt going to fully dry plastics since the water is hard. But they will keep using rinse aid."
We serviced a
WHIRLPOOL DISHWASHER
Model 1
Near Woodbury, MN 55129
Ivan
Job Details: 12/29/2023
"Inspected everything; nothing is wrong except the heating element is weak, only drawing 5 amps. It works great with no issues. The customer will monitor, and if they decide to move forward, they will call to schedule the repair."
We serviced a
WHIRLPOOL MICROWAVE
Model MISSING
Near Burnsville, MN 55306
Nate
Job Details: 12/29/2023
"Microwave is not safe to use. Customer showed me how when you run it, it makes large sparks inside. The top of the inside cabinet is warped and disfigured, and the floor of the inside is charred and makes large sparks. Oil is dripping down from the ceiling and front. Customer requested if it ends up being replaced, they would like a Bosch or kitchenaid and asked me to include this in my notes. Please see attached photos. Please submit to AHS as unrpairable. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Otsego, MN 55330
Matt
Job Details: 12/29/2023
"Customer complaint is, MAKING A LOUD BANGING NOISE. Theres no 240 outlet in the mechanical room, so there going to have to move it to another location so I can test it. Im rescheduling for next Thursday. I need extra time on these and would like 4 hours for all 3 washers. Customer needs a AM timeframe so the maintenance guy can help me move things around. ; schdld next appmnt for 1/4 THU AM"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near St. Cloud, MN 56303
Brandon
Job Details: 12/29/2023
"The unit was not cooling in the fresh food compartment, removed everything and checked found the frost pattern on the evaporator not correct. The unit has a sealed system issue. Put all the covers and drawers back in place. ; saved tckt"
We serviced a
SAMSUNG DRYER
Model DV22K6800EW/A1
Near St. Cloud, MN 56301
Brandon
Job Details: 12/29/2023
"Customer stated that the unit would run continuously if the door was closed.Removed the top of the unit, removed the mount the main board was on. Plugged unit in and the unit ran. Tapped the relay on the board and the unit stopped running. Gave the customer a price for a new board, customer approved. ; ordrd 1 DC92-01851A (Board)"
We serviced a
KENMORE WASHER
Model 110.20922990
Near Minneapolis, MN 55438
Adam
Job Details: 12/29/2023
Call Samir complaint making noise during spin and not draining. Customer had unit tipped over see photo on arrival. He said he didnt take anything apart. Found that there was a bunch of oil and black debris underneath the transmission. Double check the coupler thinking they have been the rubber boot little bit chewed up that was all good what I found is the transmission is bad. Ordered bluebook for new transmission and rescheduled customer.; ordrng 1 3360629 (TRANSMISSION)
We serviced a
GE WALL OVEN++
Model PT956SR1SS
Near Chanhassen, MN 55317
Adam
Job Details: 12/29/2023
"Customer service complaint, overnight heating up on convection bake. Everything else is working properly tested the unit found everything is working properly besides convection bake took the cover off around the convection fan to inspect element. Found the element was bad needs new convection element quoted customer bluebook they approved ordered part and rescheduled; ordrng 1 WB44T10086 (ELEMENT - CONVECT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Plymouth, MN 55446
Matt
Job Details: 12/29/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Found the air gap was plugged on the countertop. Cleaned out and tested. Water is coming out of it onto the counter. Removed black rubber hose from garbage disposal and its plugged solid. I bypassed air gap and hooked drain hose directly to the garbage disposal and put high loop in hose. Tested and dishwasher is draining great. Dishwasher is now fixed. The air gap was missing the nut that holds it in place, so theres just a hole in the counter now that will need to be plugged with something eventually. Please bill customer. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Et20nkxan00
Near Loretto, MN 55357
Matt
Job Details: 12/29/2023
"Customer complaint is, NOISY. Customer said its coming from the evaporator fan. Inspected and tested. Everything was off when I got here. I turned the compressor on and the evaporator fan started loud, but then sounded normal. I removed the evaporator cover and everything looked good. Quoted customer $395. to install new evaporator motor kit. Customer approved repair. Part on order. Customer requested return trip for next Friday. ; ordrng 1 482731 (EVAP FAN MOTOR (NON-STANDARD TM REAR WALL))"
We serviced a
ELECTROLUX WASHER STACKED++
Model EFLW317TIW2
Near Minneapolis, MN 55407
Nate
Job Details: 12/29/2023
"Doesnt run. Maintenance already installed new door lock. I put into test mode. When its supposed to start, the door locks and then it gives an E57 error, which is the motor control unit. Quoted for that and use of oven cart. Ethan approved it. Coming back Tuesday to install part. ; ordrd 1 5304516720 (Motor control board)"
We serviced a
LG REFRIGERATOR
Model LMXS30776D/02
Near Minnetrista, MN 55375
Adam
Job Details: 12/29/2023
"Customer complaint is unit making loud noise here and there. The noise goes away if you open the door and comes back once you shut the door on arrival unit was in defrost, so no noise was making. Noticed around the gasket for the ice door all iced up a little bit and also in the freezer around the icemaker fan a little ice ball Unit needs a new Icemaker fan. Quoted bluebook, customer approved, ordered part and rescheduled. ; ordrd 1 ABA72913426 (Ice fan motor)"
We serviced a
BEKO REFRIGERATOR
Model BFBF30116WHIM
Near Saint Paul, MN 55105
Nate
Job Details: 12/29/2023
"Fridge has been running really loud. Squealing, thunks,and pieces of metal hitting each other are the sounds the customer described. After waiting 20 minutes, compressor started running 5 times, each time it makes a horrible rattling sound and then kills. Compressor is failing for some reason. I also found a ton of oil underneath compressor area, under fridge. Appears that oil leaked from compressor. Fans all sound great. Please submit to Beko and see what they want to do with this. ; saved tckt"
We serviced a
LG WASHER STACKED++
Model WM3170CW
Near Saint Michael, MN 55376
Matt
Job Details: 12/28/2023
"Customer complaint is, THE WATER IS NOT DRAINING OFF DURING THE SPIN CYCLE. Customer said it was giving a OE error. Inspected and tested. Theres standing water in the washer. Found the drain pump has failed. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed.
We serviced a
LG DISHWASHER
Model MISSING
Near Minneapolis, MN 55403
Nate
Job Details: 12/28/2023
Dishwasher has not been draining for the last week. I found that the drain line was kinked where it connects to the garbage disposal. I repositioned the drain line and secured it with the zip ties. Now it drains awesome.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC/09
Near Minneapolis, MN 55407
Nate
Job Details: 12/28/2023
"Giving e24 error. Last time was a week and a half ago. I checked sump, thats clean with no restrictions around the impeller. Uninstalled the air gap and made sure its totally clean. No restrictions in the connection to the garbage disposal. Ran it on an express cycle. Ran great and no error. Did find a ton of soap suds. I put some cooking oil in the dishwasher and let it run, and that got rid of them. Runs awesome."
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Minneapolis, MN 55424
Adam
Job Details: 12/28/2023
"Customer service complaint is taking multiple loads to dry clothing. On arrival unit was running with clothing for over 30 minutes. Unit was still nice and hot inside. It was take temperatures with vent hooked up was getting only up to 140 150? igniter working gas is kicking on. Everything seems to be working properly mechanically. Unhooked vent temps went right up to 205 correct temperatures it should be hitting. Customer has a dryer vent issue went outside with the customer was able to find the dryer vent. Its up high enough where I cant reach it and would need to get it professionally cleaned, the dryer itself is working properly
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA
Near Chanhassen, MN 55317
Adam
Job Details: 12/28/2023
Installed new part from last diagnosis. Once installed tested unit multiple times to make sure it was operating And working properly. Also to make sure of no leaks ran over a gallon of water through and no water leaking in the fridge or behind. Unit is now working properly
We serviced a
FRIGIDAIRE REFRIGERATOR
Model NFTR18X4LW6
Near Saint Paul, MN 55104
Ivan
Job Details: 12/28/2023
"Adjusted the door hinges; they were loose. After testing, the door now closes evenly."
We serviced a
GE DISHWASHER
Model PDT715SMN2ES
Near Zimmerman, MN 55398
Matt
Job Details: 12/28/2023
"Customer complaint is, H20 SENSOR NOT DRAINING. Inspected and tested. Found the pressure sensor was plugged. Removed sensor and cleaned and reinstalled. Tested and dishwasher is working great."
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDBP
Near Woodbury, MN 55129
Ivan
Job Details: 12/28/2023
"The machine was not cooling, and I found that the main fridge fan was covered with ice, and the sensor was intermittent. I replaced the sensor and defrosted it, then put it back together. After testing the cycle, need the 24 hours to return to normal operation.
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near Plymouth, MN 55442
Phillip
Job Details: 12/28/2023
I removed the old compressor and installed the new compressor. I replaced the filter drier and leak checked the system. I found no leaks and then purged with nitrogen. I pulled deep vacuum and updated the board. I then recharged the system with 4.7 ounces of 134a .
We serviced a
BEKO REFRIGERATOR
Model 7293749588
Near Eagan, MN 55123
Nate
Job Details: 12/28/2023
"Freezer warmed up and there was a red triangle symbol on the UI. Since then, today, its cooled down and the symbol is gone. Fridge has decent clearance of 1 1/2 around it. Lower right compartment doesnt get freezer cold. Only fresh food cold. Took temps. 45 in upper ff. 2 in lower left freezer. 36 in lower right, set to zero though. On phone with tech support found that the flex zone lower right compartment wasnt set to freezer. We set it to freezer. Told them 24 hours now to get down to temp, and to keep fridge out more with fan to help vent heat out:"
We serviced a
GE DRYER
Model GTX33GASK0WW
Near Minneapolis, MN 55422
Phillip
Job Details: 12/28/2023
The complaint is the dryer will only run for a few seconds to a minute then shuts down. They can restart it but it will shut down again. I started the dryer and it ran for 30 seconds then shut down. I tried to spin the drum by hand but it had a lot of resistance. I removed the front panel. I found a cell phone charging cable wedged inside the front bulk head bearing. I removed the cable and cleaned the lint around the felt. I put the dryer back together and tested. The ran for 5 minutes and never shut off. The drum also has little to no resistance when I spin it by hand.
We serviced a
GE RANGE
Model JS905S0K2SS
Near Minneapolis, MN 55448
Phillip
Job Details: 12/28/2023
The concern is the temps may be too hot. I took temps at 350. The average temp I got was 355. I lowered the temp minus 5 degrees.
We serviced a
WHIRLPOOL WASHER
Model LA9100XTW0
Near Eagan, MN 55123
Nate
Job Details: 12/28/2023
Not agitating. Replaced dogs. Works great now.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Saint Paul, MN 55116
Nate
Job Details: 12/28/2023
"Giving a drain error. Tried draining it, but no water came out. Discovered that it didnt have much water in it. No restrictions in drain line. I put into test mode and the errors were for a bad wash motor and bad inlet. I ran through a test cycle and it drained and filled but wasnt circulating. I then added some extra water to it and it wouldnt circulate. When I advanced it though a bit then it started circulating great. I cleared the error codes, and then cancelled it and put it on a regular cycle. It started by draining great. Then put on a normal cycle and everything runs awesome. Just needed to be reset."
We serviced a
LG REFRIGERATOR
Model LRMDS3006D.ASBCNA0
Near Sartell, MN 56377
Brandon
Job Details: 12/28/2023
"Customer stated that the ice makers both are not working correctly.Arrived found code CLE, pulled the unit out and checked the amp draw, found some buildup on the filter (see picture). The compressor is hot, called LG talked with Tony, explained what was going on and he said find and fix the issue.Informed the customer that will be going back to LG for information and they will determine the route of repair. ; snapped 5 QuickPics"
We serviced a
GE REFRIGERATOR
Model GYE22KSHESS
Near Maple Grove, MN 55311
Matt
Job Details: 12/28/2023
"Customer complaint is, STILL HAS CONDENSATION ISSUES. Inspected and tested. FF compartment is 40F but customer had just removed a bunch of food. Theres condensation on some of the plastic and glass items in the fridge. I removed the evaporator cover and found its got a crack in it and the foam is water logged. Theres a service bulletin for moisture problems and it has you replace the duct tower with an updated part. Ordering new air duct tower and evaporator cover. Parts on order. ; ordrd 1 WR49X32042 (Moisture kit) and 1 WR17X27084 (FF evaporator cover)"
We serviced a
LG DRYER
Model DLE7150W.ABWEEUS
Near Cold Spring, MN 56320
Brandon
Job Details: 12/28/2023
"Customer had a damaged top cover, arrived with the new cover installed, after installation cycled and tested the unit. Unit operating correctly at this time. ; snapped 1 QuickPics, states that autho needed"
We serviced a
LG WASHER STACKED++
Model WM8100HVA
Near Maple Grove, MN 55369
Matt
Job Details: 12/28/2023
"Customer complaint is, LEAKING AGAIN. Inspected and tested. Found theres play in the drum and its loud when its spinning. It leaks when its draining. This has a stacked gas dryer on the top and is going to take a while to disassemble and pinpoint were the leak is coming from. Because of the loose drum I recommend replacing washer. Customer wanted a quote for replacing the drain pump. Quoted customer $464. to install new drain pump. Customer hasnt got back to me yet, so I texted to call the office if he wants us to install a drain pump. Please schedule me 3 hours if I go back. ; saved tckt"
We serviced a
ZLINE++ RANGE
Model RA48
Near Chaska, MN 55318
Adam
Job Details: 12/28/2023
"Customers complaint is the right front igniter, not igniting the burner and getting strong gas smell. They also said the right rear one is kind of flaky. I found the burner cap wasnt installed right on the right rear so adjusted that and now thats every time the front one try adjusting and moving. It still no issue it sparks here and there, but never ignite the flame Warranty companies already sent out igniter for customer. Installed new igniter. Once installed tested unit now its working properly. Customer also had a few other concerns. One of the concerns is the baking racks just slides out found the top one. The one they use the most is just worn out and starting to warp. The bottom one is still working properly. He is wondering if that would be covered under warranty, and if it could get it covered just to send him the part and he would install it himself. Another complaint is they think the rear of the unit is baking more and burning stuff if they dont turn it. Only thing I could notice on this is the element has more heating surface in the rear at it hes just wondering if anybody else had any issues with it and if there is a fix. I explained we will put it up to the warranty company and see if they can get that rack covered and see if theres any service bulletin for the baking and burning stuff in the rear.; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXC24726D/00
Near Chanhassen, MN 55317
Adam
Job Details: 12/28/2023
"Call Sam complaint is unit stopped cooling. On arrival all the lights fans and compressor are running. Customer said it happened quickly in a matter of a day or two. Pulled fridge out on protective. Matt took an amp reading on compressor was that .5 they have a bad compressor explained that this is common on here went through the new compressor and update explained additional fee is 660 for labor and sealed system supply. They did call LG but didnt get a CN code. LG said if they get in contact with someone that is LG certified, they will be able to get approval. Explained office will follow up with the correct procedures to get approval and time frame. ; saved tckt"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Buffalo, MN 55313
Matt
Job Details: 12/27/2023
"Customer complaint is, NOT WORKING. Inspected and tested. Found a F8E1 error which is a no fill/long fill error. Put washer into test mode and everything worked perfectly accept the cold water was just trickling in. I removed cold water hose and the filter is plugged solid and I couldnt get it out without breaking it. I removed the filter and hooked water back up and ran washer through a rinse and spin and it worked perfectly. Also washer has old black rubber hoses. Washer needs a new water valve part number W11210463 and fill hoses. I called Hale and left message to call me back but havent heard anything. Quote is $415. to install new valve and hoses. ; saved tckt"
We serviced a
SAMSUNG WASHER
Model WF393BTPARA/A2
Near Becker, MN 55308
Matt
Job Details: 12/27/2023
"Customer complaint is, NOT COMING ON. Inspected and tested. Washer gives a tE error about 5-10 seconds after powering on. This is a thermistor error. I removed back panel and found one of the wires that go to the thermistor is broken. The bracket that holds the wire harness for the thermistor and motor and sensor is broken. This is probably from the washer shaking from a failing spider support, but cant test any further. Washer is going to need a new thermistor part number DC90-10128N and bracket that I cant find on the parts diagram. Please call in and see what they want to do. The bracket and wire probably broke from excessive shaking, so Im guessing we have a bearing/support issue and if thats the case the washer would need to be replaced. I attached pictures of the bracket that I need. After I got done I talked with the customer and he said its been getting louder and shaking a lot and regularly walks across the floor. Im confident this is a bearing issue. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXS30766D/01
Near Big Lake, MN 55309
Matt
Job Details: 12/27/2023
"Customer complaint is, FRESH FOOD IS 60 DEGREES. Customer said it completely stopped cooling, so they had it unplugged. I plugged refrigerator in and the compressor and fans came on, but after 20 minutes there was no frost on the evaporator. The sealed system has failed. Please give customer quote on sealed system repair. ; saved tckt"
We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near North Oaks, MN 55127
Ivan
Job Details: 12/27/2023
"During the visit, it was discovered that the motor is leaking significantly. Please provide a quote to the customer if they would like to proceed with the repair. The necessary parts for the repair are listed below:WD19X25700 WASH PUMP SERVICE KITWD01X22545 clampWD08X27458 General Electric S/WD08X27458 NLA 09/21 AUTO FL; saved tckt"
We serviced a
GE REFRIGERATOR
Model GFSF6KEXEBB
Near Saint Paul, MN 55103
Ivan
Job Details: 12/27/2023
"During the visit, it was found that there is a buildup of ice at the back of the cover. Attempting to defrost it was not successful. To correct this, it will be necessary to confirm if the evaporator fan is working and check the sensor. A new visit is needed to determine what repairs are required.The customer is aware that if it is working after being defrosted for 24 hours, it will function again. However, we need to identify which parts are compromised, leading to the current ice buildup. This way, we can address the issues they are experiencing.Part Number: WR13X10808 - NLADescription: General Electric ASM COVER-EVAP REFPlease let him know if needs to fix his microwave for second visit; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Zimmerman, MN 55398
Matt
Job Details: 12/27/2023
"Customer complaint is, ICE MAKER IS NOT DUMPING ICE AGAIN AND THE FREEZER WILL NOT GET COLD ENOUGH AGAIN. Inspected and tested. Freezer temperature is 30F and FF is 41F. I removed the evaporator cover and theres heavy frost on about 5 percent of the evaporator and nothing on the rest. The sealed system has failed. ; saved tckt"
We serviced a
ZLINE++ REFRIGERATOR
Model RFM-36
Near Waconia, MN 55387
Adam
Job Details: 12/27/2023
"Customer complaint is he he believes its not producing as much ice as it should. Owners manual says it should make 4 pounds and 24 hours and can store one and a half pounds in bin. Icemaker cycled when I was there Phills completely full water. We dont have a water pressure issue. Temps are good he had it said it negative one it was at 2? after having the door open several times so were having a good temp in there. Call Techline they were supposed to be open. Never got an answer after calling them twice. Talk to Jared on the phone. He will look into it a little bit more. Cant find service my annual or any info on this unit besides, the customers user manual.; saved tckt"
We serviced a
BLOMBERG++ REFRIGERATOR
Model K60340NU
Near Minneapolis, MN 55401
Nate
Job Details: 12/27/2023
Not cooling. Found a bad compressor. No frost on evaporator. Compressor hot and running. Condenser line cool to touch. Please call with quote for compressor job. And charge 129 trip charge. ; saved tckt
We serviced a
BLOMBERG++ DISHWASHER
Model DWS51502SS
Near Minneapolis, MN 55401
Nate
Job Details: 12/27/2023
"Dishwasher dead and doesnt latch. Found a broken latch , micro switch and main board. Quoted for those, they will think about it. Probably replace. If they replace just the 129 trip charge. ; saved tckt"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Hopkins, MN 55305
Adam
Job Details: 12/27/2023
Replaced the wall cover being charcoal filters are built-in and couldve been trapping some smell. Recommended customer to use actual containers for the unit to trap the smell inside the containers because its going to circulate the air well and it will smell cause its circulating the air well and the unit. once installed tested unit made sure everything was working properly that I installed unit is now working properly
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Otsego, MN 55330
Matt
Job Details: 12/27/2023
"Customer complaint is, START BUTTON DOES NOT WORK. Inspected and tested. Display turns on, but doesnt start a cycle. I put it into test mode and everything was working great. I hooked up SmartHQ and it said it was in showroom mode. I took it out of showroom mode and now everything is working perfectly."