We serviced a
MAYTAG WASHER STACKED++
Model MHWE300VF00
Near Cottage Grove, MN 55016
Ivan
Job Details: 11/22/2023
"I removed the covers and inspected the machine as needed. I found that the machine would not open the door or drain at all. To address these issues, we removed the bottom cover, cleaned the main drain pump, and the plastic booth that connects to the pump. We also used a vacuum to ensure it is clean, and the unit now works properly. After putting it back together, we tested the wash cycle and drainage, and the unit is back in operation with no issues.
We serviced a
FRIGIDAIRE WASHER
Model FWSB6600ES0
Near Minneapolis, MN 55406
Delton
Job Details: 11/22/2023
"Belt broke. Won't engage the transmission. Customer approved estimate. Picked up belt, replaced belt, and tested and washer now agitates and spins. Washer is working good.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Minneapolis, MN 55448
Phillip
Job Details: 11/22/2023
The dishwasher is not filling with enough water. We removed the fill hose and found it was full of tiny black beads that come from the water softener. We cleared the hose. Now the dishwasher gets enough water and washes good.
We serviced a
SPEED QUEEN WASHER
Model LWN432SP115TW01
Near Champlin, MN 55316
Phillip
Job Details: 11/22/2023
The customer said the washer will not drain or spin and does nothing. We tried putting it to spin and starting in the machine. We do nothing had no power. We didnt try a normal cycle see if it filled with water and still has no power. We checked the power coming to the washer and it had no power going through the extension cord. We then plugged the washer into the wall outlet and now the washers were perfectly fine. We tried all cycles and let it run through rinse cycle and its working perfectly fine for us.
We serviced a
WHIRLPOOL WASHER STACKED++
Model CET9100GQ1
Near Minneapolis, MN 55414
Nate
Job Details: 11/22/2023
F21 error code. Took control panel and lower panel off. Drained all water out. Checked filter. There was debris in filter. Looks like someone maybe went hunting and had burrs in their clothes. Cleaned out drain filter and made sure pump was good. Called whirlpool tech support and they helped me do a reset of the control board to remove the error code. Ran it on a cotton whites warm cycle and could see there were also some excess suds. Added some cooking oil to the washer. Helped get rid of suds. Runs great now. Left a sign on washer to use less detergent.
We serviced a
ASKO++ DISHWASHER
Model 73706103
Near Minneapolis, MN 55408
Nate
Job Details: 11/22/2023
"Dishwasher was dead. Checked breaker and outlets. All had power. Pulled out dishwasher and unplugged it, then plugged back in and checked for power at board. Display came right on. Called Asko tech support, they said to run on quick cycle and check for error codes. Did a rinse cycle and no error codes.
We serviced a
BOSCH REFRIGERATOR
Model B26FT50SNS/01
Near Plymouth, MN 55446
Nate
Job Details: 11/22/2023
"The fresh food section warmed up to 60? for a couple days before it cooled back down. They also had a lot of water dripping out of there a icemaker area in the fresh food section. I ended up calling Bosch and they had me adjust the heater from the board and the heater owned out good. They also had me just the evaporator sensor and tested perfect. They said that the fresh food evaporator fan that is located in the freezer on the left side of the freezer commonly goes bad. They had me check the board and I confirmed that 12 V DC was being sent to that fan. The evaporator fan on the left side of the freezer for the fresh food section is not running so it needs a new freezer fan. Could someone please look up the part number for that fan and send a quote via phone call to the customer. And see if they would like to proceed with the repair. 00649619 I think is the correct part number but I would like it if someone could please double check. I included a picture of the blue book if it is, indeed, the correct part number. ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LFXS28968S/00
Near Maple Grove, MN 55369
Nate
Job Details: 11/22/2023
"Needs the sensor and fuse together. Also needs the main PCB. Part number for board is Csp30021030. Spoke with FW and quoted customer $650 parts and labor for board, and then ballpark of $50 for fuse and sensor assembly. We would apply $129 towards this repair. JR or DW FW said that we will need to call Marcone to try and get part number for fuse and sensor assembly: see attached photo. ; saved tckt"
We serviced a
ELECTROLUX DRYER
Model EFMG417SIW0
Near Zimmerman, MN 55398
Matt
Job Details: 11/22/2023
"Customer complaint is, HEATING BUT THE DRUM NOT SPINNING. Inspected and tested. Found the belt is broken. Quoted customer $342. to install new belt. Customer approved repairs. Parts on order. ; ordrd 1 134719300 (Belt) and 1 134793511 (Idler pulley)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304DPA0
Near Eden Prairie, MN 55347
Adam
Job Details: 11/22/2023
Display is flashing light above cancel button. Wont let you do anything. Verified complaint tried doing a hard reset. Still having an issue. Disassemble door to get to board. make sure all the plugs are good no sign of visual damage. Per text sheet flashing light above cancel or start indicating bad display board as of stuck key. Quote for new display board. Customer approved ordered part from Dey; ordrng 1 W10473845 (USER INTERFACE FOR CONTROL BOARD)
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS42QHX00
Near Ham Lake, MN 55304
Phillip
Job Details: 11/22/2023
"So the whole unit stopped cooling in a day. The customer had turned it off. When I arrived I turned the unit back on. The compressor and the fans started. I took pressure on both side. The low side was in a deep vacuum and the high side was at 0. I used the leak finder light and glasses and checked all my joints. I found no leaks from the solder joints. I removed the drip pan and inspected the drain pan heater. I found dye all over the left side of the copper coil. Now it will need the drain pan heater. It was definitely not leaking the last time. This is a high side leak so the refrigerant leaks out very fast. My first visit the unit was still getting cold and had some gas. I also found the heat exchanger was rotten. The high pressure after I fixed it can cause these heated coils to leak after its been repaired. Please look up the part availability and contact the customer. Pan heater WP2004545 ; saved tckt , states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF42H5000AW/A2
Near Minneapolis, MN 55441
Adam
Job Details: 11/22/2023
Customers complaint leaking water. They said it was leaking underneath the unit. It was a lot. Inspected underneath the unit and I dont see any water stains or evidence of it leaking. Went to start unit and it will not lock the door. Went of tech sheet for Samsung ohm out door lock and is inspec. Says if door lock test good replace main PCB. Also customer stated the warm light for water temp doesnt work verified that light is burnt out and you cant tell what setting will need display board. Not able to test for leaks because unit is operational. Will needs parts listed to revisit install then test for the Leak. This is still an open ticket even after these parts. This is to get it operational to find the leak. Please quote accordingly for labor for extra trip due to this has multiple issues have to fix one to diagnose again for the next PCB DC92-01803DDisplay board DC92-01802J; saved tckt
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Blaine, MN 55434
Phillip
Job Details: 11/22/2023
The dishwasher will run but then stops and gives the NE fault code. The code is for the position motor fault. We pulled the dishwasher out and checked the motor. Water has been leaking from around the motor. We tested the motor and it reads open. The motor is bad. The dishwasher needs the whole sump assembly. The seal in the sump is not separate. I gave the customer a quote. ; ordrd 1 AGM75469201 (SUMP ASSM)
We serviced a
GE LAUNDRY CENTER++
Model GUD27ESSM1WW
Near Plymouth, MN 55447
Adam
Job Details: 11/22/2023
"Customers complaint. COLD WATER NOT WORKING, LINT TRIP NOT PROPERLY WORKING.CRACKED DRYER HANDLE... checked the cold water issue first. Hooked up SmartHQ. No errors for cold water. Put in service mode test both valves. Both working correctly. Put unit to normal setting cold water fill. Let it fill water is cold. I did explain. Even on cold sometimes the unit will kick the hot water valve on just for second. Dryer handle tabs busted off. Door itself looks fine. Needs new handle. Customer also said needs the dryer vent hose cleared out. Vents out the roof had a company clean the vents but now needs someone to clean the duct. I explained if the guy did it correctly the vent line all the way will be cleared. It vents out the roof and she said its been an issue from the beginning. Will need approval repair will be over 250 labor alone is over. Handle dryer door. WE01X30378; saved tckt"
We serviced a
SAMSUNG WASHER
Model WF36J4000AW/A2
Near Saint Paul, MN 55113
Ivan
Job Details: 11/22/2023
"The customer complained that the machine was shaking aggressively. I removed the covers and noticed that the four shocks were worn out and rusted. Additionally, one of them came loose, so I put it back into position. After running a diagnostic test, the issue was not resolved, and the machine still shook. To fix this, we need to replace all four shocks, both front2 and back2.Here are the parts I found for the repair. Please inform the customer for a quote:Need two for front and back Part Number: DC66-00470C Samsung DAMPER-SHOCK-FRONT (G) Qty 2Part Number: DC66-00470Cb Samsung DAMPER-SHOCK-FRONT (G) Qty 2; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model NOTAVAILABLE
Near Saint Paul, MN 55106
Delton
Job Details: 11/22/2023
"Found that the door switch is bad and dryer wont run. Also the heating element is open. Replaced both, tested and dryer is tumbling, heating and working good.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), used 1 WP3406107 (DOOR SWITCH), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDB16
Near Afton, MN 55001
Delton
Job Details: 11/22/2023
"Found that it was leaking from water filter housing. It appears that the O ring was not seated on filter and once pushed in the filter housing was leaking continuously. But also the filter does not pop out when pushing in release button. Due to issues water filter housing, filter and filter cap needs to be ordered and replaced.The refrigerator was already pulled out when i got here and will need to remain to be pulled out so i can replace the filter housing.Office: please follow up and quote customer based on the (two?) trip charges? Also I will have to push it back in and level it so that will take awhile. Customer wants the quote. Also do we contact the insurance company?Order parts and reschedule.Schedule 2 hours for call.; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model 110.76912692
Near Minneapolis, MN 55418
Nate
Job Details: 11/21/2023
Replaced bad blower wheel and motor. Cleaned up dryer. Runs and heats great now.
We serviced a
GE DISHWASHER
Model DDT575SSF2SS
Near Eagan, MN 55122
Delton
Job Details: 11/21/2023
Found that there was a screw that was stuck in the drain pump preventing it from draining. Customer also had issue with door falling open too fast. I found that the hinge and springs are bent and stretched. Customer declined to fix those. Dishwasher is draining and all other functions are working good.
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Maple Grove, MN 55311
Adam
Job Details: 11/21/2023
Customers complaint WASHER STARTS BUT DOES NOT FILL WITH WATER. SOME WATER UNDERNEATH WASHER. This happened after they drained the unit and cleaned the filter. Started unit to verify complaint. Started drain then started to fill. Customer said it never did that. Just heard clicking. Tested multiple times no issue. Tested multiple different cycles worked every time. Could have been a door lock issue board or pressure switch. Without it error out on me I cant find a problem. Customer understands. Explained happens again take notes of whats going on just in case it is intermittent
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Minneapolis, MN 55413
Nate
Job Details: 11/21/2023
"Latch was replaced on dishwasher, but doesnt come on since the repair. I checked under the sink and the dishwasher wasnt plugged in. Plugged it in, now it runs great.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFA
Near St. Cloud, MN 56303
Matt
Job Details: 11/21/2023
"Customer complaint is, CANNOT SET TIME. Inspected and tested. Some of the buttons are not responding. I power cycled microwave and now everything is working perfectly."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Minneapolis, MN 55427
Phillip
Job Details: 11/21/2023
"Customer complaint was the dryer not turning. Removed the covers and checked found the belt broken. Gave customer a price for a new belt. Customer approved, installed new belt cycled and tested."
We serviced a
ROPER REFRIGERATOR
Model RT21AKXKQ03
Near Minneapolis, MN 55428
Phillip
Job Details: 11/21/2023
Customer complaint was unit is not cooling.Removed cover in the freezer checking the condenser coil. Found the coil not very cold. Did an amp draw on the compressor found it drawing a little over an amp. Checked and found the heat exchanger extremely dirty. Cleaned out the heat exchanger. Unplugged and plug in the unit. The unit started cooling. Checked the frost pattern on the condenser it looked good.
We serviced a
AMANA DISHWASHER
Model ADB1300AFW1
Near Fridley, MN 55432
Phillip
Job Details: 11/21/2023
"Customer complaint was it was not draining and was leaking water.Found the drain line plugged, cleaned the drain line removed pump and cleaned. Ran found the lower front door leaking a few drips of water. Adjusted the legs since unit was leaning forward. Ran again no leaks and the unit is pumping water.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Blaine, MN 55449
Phillip
Job Details: 11/21/2023
The bake element was bad. Today we replaced the bake element and tested the oven. The bake element is working good now.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Long Lake, MN 55356
Adam
Job Details: 11/21/2023
Customers complaint unit not draining properly again and giving error code. Verified complaint. Doing same thing as before. Drained and vacuumed out all the water removed filter and found more stuff in the drain pump. Put unit in test mode to go through the cycles and hopefully if there is more clothing it will come out. Filled tumbled drain spun over 6 times. Cleaned out drain again at end of the cycle also. Nothing more I can do. I explained to customer did everything I can to clear it out.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Minneapolis, MN 55444
Phillip
Job Details: 11/21/2023
Removed door, removed track, installed new track. Cycled and tested"
We serviced a
KENMORE WASHER
Model WTW4955HW2
Near Champlin, MN 55316
Phillip
Job Details: 11/21/2023
The complaint is the washer does not finish the cycle and not cleaning the clothes. I checked the faults and the only fault was for long fill. I found the cold water valve was almost closed all the way and the hot water was closed all the way. I opened both valves all the way and tested the washer. It works on all cycles and in all test modes.
We serviced a
GE REFRIGERATOR
Model GTS16DTHJRWW
Near Minneapolis, MN 55408
Nate
Job Details: 11/21/2023
Freezer cold but fresh food section room temperature. Found a seized up evaporator motor. Went to a local parts distributor and picked up a new motor and installed it. Also steamed out vent which was full of frost. Now its running and cooling great.
We serviced a
LG WASHER
Model WM3997HWA/01
Near Minneapolis, MN 55416
Nate
Job Details: 11/21/2023
"Washer leaked and some of the water went into the unit below. I found sand around the perimeter of the filter housing, and zero evidence of water leaking from any of the waterlines or drain line. No tears or holes in gasket. Leaking occurred after the filter was taken out and cleaned and reinstalled. Best educated guess is that the filter leaked due to either not being reinstalled totally tight, or more likely is that the sand in the filter housing caused a small gap in the seal allowing water to leak through.
We serviced a
KENMORE DRYER
Model 110.71202010
Near Saint Paul, MN 55104
Delton
Job Details: 11/21/2023
Found that the dryer gas turns on and heats for first 10 minutes then gas coils stops turning on gas. Customer approved estimate. Replaced gas coils and cleaned out inside dryer of lint build up. Tested and dryer is cycling heat normally. Dryer is working good.
We serviced a
GE DISHWASHER
Model DDT595SFL4DS
Near Sartell, MN 56377
Matt
Job Details: 11/21/2023
"Customer complaint is, DEAD. Inspected and tested. Found the UI is unresponsive. Customer power cycled it from the breaker box and after about 10 times it came on. I hooked up SmartHQ and theres no software update available. Customer approved repairs. Installed new main board and UI board and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Minneapolis, MN 55436
Nate
Job Details: 11/21/2023
Had a broken belt. Replaced bad belt and vacuumed out dryer. Runs great now.
We serviced a
LG DISHWASHER
Model LDT5665ST
Near Saint Paul, MN 55105
Delton
Job Details: 11/21/2023
"Found that it was the touch panel. Replaced panel console assembly, tested and dishwasher turns on and all functions are responsive. Dishwasher is running and working good."
We serviced a
WHIRLPOOL DRYER
Model WGD8000BWO
Near Minneapolis, MN 55406
Delton
Job Details: 11/21/2023
"Customer says it takes 3-4 cycles to dry clothes on normal but not every load, sometimes its one load. Ran test and it is heating and cycling heat normally. She did say she cleans the outside vent cover that is full of lint when she does. I explained that she would need to clean that often and that could give the symptoms she has been experiencing. Also I suggested to use timed dry because normal dry is sensor dry and if its a mixed load if a tshirt is dry it would drop time down and other items would still be damp.Customer will try those things and see if that solves the issue. Customer will call back if problems continues."
We serviced a
KITCHENAID RANGE
Model KDRS467VSS03
Near Hopkins, MN 55343
Nate
Job Details: 11/21/2023
"Lights flickered in kitchen and display turned off on oven. I checked voltage behind it and its only getting 120, not 240. Red to white is 120. Black to white is 0. Customer is having electrician come out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Plymouth, MN 55442
Nate
Job Details: 11/21/2023
Replaced bad sump assembly that was leaking water from bad motor and gasket.
We serviced a
GE DISHWASHER
Model GDF550PMR3ES
Near Osseo, MN 55369
Phillip
Job Details: 11/21/2023
The complaint was the dishes have a white film on the dishes and theres a white film inside the dishwasher. They also said they have to slam the door and to make it work. I found the heating element was covered in calcium and the door was covered. I tested the hot water and its over 25 grains of hardness. I advised the tenant they need a water softener and to clean the dishwasher with the vinegar. The door is shutting good and tight with no issues and the dishwasher starts every time when I pressed start. I found no issues with the door or the way its installed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Apple Valley, MN 55124
Delton
Job Details: 11/21/2023
"Part sent by warranty company to customer.Replaced lid, tested and washer lid now opens and closes normally. Washer lid locks, washer is working good."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Minneapolis, MN 55427
Nate
Job Details: 11/21/2023
"Has known issue. Drain is frozen and ice on bottom of fridge. Installed new drain kit and sensor and heater. Told customer up to 24 hours to get totally down to temp. ; used 1 DA82-01415A (DRAIN KIT), 1 SH502 (HEATER), and 1 DA32-10104N (TEMP SENSOR) from stock"
We serviced a
LG DISHWASHER
Model LDT5678ST
Near Corcoran, MN 55340
Adam
Job Details: 11/21/2023
"The display is missing two of the bars that make numbers. Everything is else is working properly. Verified complaint. Found the display light is bad. Will need a new display board AGL75675228Board is more than authorized amount. Will need office to get approval. ; snapped 3 QuickPics, states that autho needed"
We serviced a
GE MICROWAVE
Model HVM1750DP1WW
Near Orono, MN 55356
Adam
Job Details: 11/21/2023
"Tenants complaint handle broken on microwave. Verified complaint needs handle. Nothing else is broken. Will need office to source and quote none available in networkHandle WB15X10250 cream this is the correct one I listed the others just in case you can get them and they are ok with it. Handle (White) WB15X10249 Black handle WB15X10248; snapped 2 QuickPics, states that autho needed"
We serviced a
KITCHENAID RANGE
Model KESC300HBT6
Near Orono, MN 55356
Adam
Job Details: 11/21/2023
"Tenants complaint the oven settings is extremely dim and cant really see what it says. It all works properly. The clock is nice and bright but its a different color and different spot the the orange oven lights for the display. Will need new display board if owner wants to replace. 9754343CC assembly. Not available. Will need to source and quote Hale. ; snapped 3 QuickPics, states that autho needed"
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA-03
Near Chaska, MN 55318
Adam
Job Details: 11/21/2023
Customers complaint getting a LC CODE. Customer said unit gave the error and drain pump continuously ran. They said they turned on last night and it was working. Pulled unit out on mat. Started unit and watched for leaks nothing happened. Inspected tray and only seen water stain under the diverter. Turned unit over remov3d access shield. Inspected diverter found that its leaking around that. I found a service bulletin for this issue to tighten the screws. Tried but seams like one is stripped. Which is the sump. Will need Dishwasher Sump assembly DD82-01313A. Doesnt show I can buy the sump separately in that case would need the diverter assembly and sump. Shows sump assembly discontinued. Will need office to source parts and quote customer. Added photo of part to show parts needed and leak. ; saved tckt
We serviced a
FRIGIDAIRE RANGE
Model FGF368GCK
Near Dayton, MN 55327
Phillip
Job Details: 11/21/2023
"Oven not starting. Checked the amp draw. Found the ignitor was not working properly. Informed the landlord. Repair was approved, preformed repair, cycled and tested unit. Functions as it should. ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock"
We serviced a
ROPER DRYER
Model RES7648KQ0
Near Richfield, MN 55423
Delton
Job Details: 11/21/2023
Found that the dryer was full of lint and exhaust was clogged and no air was coming out of dryer I cleaned out inside dryer of lint build up. Tested with vent attached and still no air flow outside. Dryer vent is clogged as well. Used vent brush and cleaned out vent and now dryer has as it flow outside and dryer is cycling heat normally with vent attached.Charge for vent cleaning and inside dryer of lint as well.; saved tckt
We serviced a
MAYTAG RANGE
Model MGR7685AS1
Near Minneapolis, MN 55431
Delton
Job Details: 11/21/2023
Oven will preheat but then not maintain heat. This has spark igniter for bake. I tested and it tries to spark and wont create spark to ignite gas. Needs new spark igniter. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 WP9758079 (Igniter)
We serviced a
SAMSUNG REFRIGERATOR
Model RF267AERS/XAA
Near Lakeville, MN 55044
Delton
Job Details: 11/21/2023
Customer not at home and needs to reschedule.; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Albertville, MN 55301
Matt
Job Details: 11/20/2023
"Customer complaint is, Unit is making a very loud vibrating sound during cleaning cycle. Inspected and tested. Found the circulation pump has failed. Installed new circulation sump and motor assembly and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US02
Near Otsego, MN 55330
Matt
Job Details: 11/20/2023
"Customer complaint is, WASHER WILL NOT SPIN, UNIT IS LEVEL BUT THE TUB SHAKES WHEN IT IS JUST A BIT UNBALLANCED. Inspected and tested. Started washer with a load of towels and it started shaking and banging and gave a Ur error. I tipped washer up and everything looks good underneath. Im ordering 4 new dampers. Installed 4 new dampers and now one of the water lines is leaking on the back of the washer from moving it. Installed new hose and tested. Washer went through a quick wash cycle with a load of towels and didnt get off balance and completed the cycle perfectly. Washer is now fixed.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Osseo, MN 55369
Phillip
Job Details: 11/20/2023
Today we replaced the water wall vane assembly. I also shortened the drain hose so it can drain better. I ran it and its washing better.
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Champlin, MN 55316
Phillip
Job Details: 11/20/2023
The washer would not drain. The harness was bad. Today I replaced the harness and made sure the wires are not loose and hitting the motor. I ran and tested the washer and its working good.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Dayton, MN 55327
Matt
Job Details: 11/20/2023
"Customer complaint is, THE DRYER IS SQUEAKING DURING THE CYCLE. Inspected and tested. Found the idler pulley is seized up. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.
We serviced a
UNKNOWN VENT HOOD
Model ZAZ-E42BS
Near Minneapolis, MN 55424
Nate
Job Details: 11/20/2023
Replaced bad control board for the light and vent assembly. Works great now.
We serviced a
GE RANGE
Model JB645RK1SS
Near Osseo, MN 55311
Adam
Job Details: 11/20/2023
Installed switch from last diagnosis. Tested. Now all burners working properly.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Minneapolis, MN 55419
Nate
Job Details: 11/20/2023
Replaced broken rail. Ice bucket now stays nice and secure.
We serviced a
GE MICROWAVE
Model JVM1790SK01
Near Chaska, MN 55318
Adam
Job Details: 11/20/2023
Installed parts from last diagnosis. Once installed tested. Unit is now operating correctly.
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Eagan, MN 55122
Nate
Job Details: 11/20/2023
"Dishwasher just chirps but doesnt run. Found the main board is dead. Replaced board, runs great now.
We serviced a
GE MICROWAVE
Model PEB7227SL1DD
Near Inver Grove Heights, MN 55077
Nate
Job Details: 11/20/2023
"Sometimes the open button feels a little spongy. Took microwave out from wall and took cabinet off it and accessed the latch. There was a tiny part in the top of the latch worn down a bit. Customer really hoped I could adjust it today. Adjusted it, and now its a more solid connection and the button feels better when you press it in.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSGIAA
Near Minneapolis, MN 55406
Nate
Job Details: 11/20/2023
"Iced over behind evaporation panel. Iced up down drain. Needed drain kit and temp sensor. Steamed everything out, confirmed that it drains great now. Installed new drain kit and temp sensor. Told tenant to give it 24 hours to get totally down to temp. Also, Icemaker cycles but needs copper waterline to water valve fixed. End got clipped and crimped on waterline.
We serviced a
LG REFRIGERATOR
Model LFXS26973S/10
Near Fridley, MN 55421
Phillip
Job Details: 11/20/2023
The issue was frost and ice build up was in the freezer and the fresh food section is not cooling. This is a single evaporator unit so all the cold air comes from the freezer. I found ice on the bottom floor and the defrost drain was plugged up. There was not big frost build up just the ice. We cleared all the ice and put the freezer back together. The door shuts good and the fans work.
We serviced a
BEKO RANGE
Model SLGR30530SS
Near Saint Paul, MN 55102
Nate
Job Details: 11/20/2023
"Oven doesnt heat. Works for broil. Also one handle for cook top is loose. I used special glue for the shaft. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 400 within 10 minutes.
We serviced a
GE DRYER
Model GTDP280ED0WW
Near Minneapolis, MN 55422
Phillip
Job Details: 11/20/2023
The motor turns but the drum does not tumble. I found the front glides are worn down and the belt is broken. We quoted for the repair then replaced the front bearing kit with the belt. Its working good now. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS00
Near Roseville, MN 55113
Nate
Job Details: 11/20/2023
Compressor not running and freezer was warm the other day. Found a bad start relay: replaced it with the PRO41 and compressor started right up. Was just humming and clicking before. Told customer 24 hours to get down to temp. Turned Icemaker back on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Minneapolis, MN 55443
Phillip
Job Details: 11/20/2023
"The complaint is the fresh food section is warm and the freezer is warmer than it should be. The freezer section was in the 20s and the fresh food was in the upper 50s. I pulled the evaporator cover off. The freezer evaporator had only partial frost pattern. The fan was working good. We pulled the fridge out and removed the rear cover. I found a valve was o. The compressor low side and the filter drier has been replaced with one that has a valve. So this unit has already had sealed system work done. I put my gauges on the system. The low side was in a 15 inch vacuum and the high side was around 100 psi. I added nitrogen and got the pressure up to 200 psi. We soaped up the evaporator and all the joints. We found no leaks with the soap bubbles and found no leaks with the gas leak detector. The leak could be the evaporator and its real small of in the cabinet some where and its a very small leak. The customer has lived there for 9 years and doesnt recall and work done to it before. If we want to try a repair I would recommend the compressor and the evaporator. Compressor kit W10309994Evaporator WP2188823; snapped 3 QuickPics, states that autho needed"
We serviced a
ASKO++ DISHWASHER
Model DW40.2
Near Victoria, MN 55386
Adam
Job Details: 11/20/2023
"Customers complaint tripping the breaker. Breaker has gfi in it. Went to asko tech site. Shows a bulletin about no power. But nothing for randomly tripping breaker. Customer said seams like the end of the cycle. Doesnt seam to drain or dry. Put in service mode. No errors. Put unit in test mode. Went through all the functions. Never tripped. I did find unit never heating. Disassembled the front to get to board. Tested heater from board 12.2 ohms which is good. How its positioned cant test for voltage while running. 692013 board not showing anything available and doesnt give price. E planned to customer There is always a chance its the gfi but is looking like a bad board. Please source and quote ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DISHWASHER
Model GDT580SSF0SS
Near Eden Prairie, MN 55347
Adam
Job Details: 11/20/2023
"Pulled unit out. Disassembled. Installed new motor. Once installed reassembled enough to test. Let unit run for 10 minutes no leaks. Reassembled and installed. Tested again for 10 minutes no leaks and working properly. Installed to where it was last time. Unit is working great. Hook up SmartHQ no errors. ; saved tckt , states that autho needed"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Eden Prairie, MN 55347
Adam
Job Details: 11/20/2023
"Customers complaint , NOT COOLING .. FREEZER IS MELTING. On arrival customer wasnt home. Fridge was unplugged. Used the protective pad to pull fridge. Plugged unit in. Went through test mood. Everything seams to be working properly besides the compressor. Compressor wont turn on. Check if I was getting voltage. Getting 120v to the inverter. Checked windings on compressor all in spec. Will need new inverter. Called and left voicemail for customer went over diagnosis and estimate. Attached is estimate and a photo of it paying by check. ; saved tckt"
We serviced a
LG DISHWASHER
Model LDF7774WW
Near Minneapolis, MN 55426
Adam
Job Details: 11/20/2023
Customers complaint is dishwasher leaking. Customer had toe kick off. He thought it was from drain hose. Inspected then tested. Found the hose where it hooks up to the pump. Its separating. Needs a new hose. Quoted blue book. Ordered and rescheduled. ; ordrng 1 AEM69493808 (DRAIN HOSE)
We serviced a
LG WASHER
Model WM2501HVA
Near Minneapolis, MN 55416
Phillip
Job Details: 11/20/2023
We started the washer in a drain cycle. The washer started to drain right away. I could smell burning from the washer. We removed the top and found the filter board is shorting and smoke was coming up from the board. I quoted for the repair and will order the part. ; schdld next appmnt for 11/22 WED !
We serviced a
SAMSUNG RANGE
Model NE63A6311SS/AA
Near Otsego, MN 55301
Matt
Job Details: 11/17/2023
"Customer complaint is, DISPLAY SHOWING BADLINE. Customer had already scratched the floor by pulling the range out. Inspected and tested. I pulled range out and found the outlet only has 120V, not 240V. The problem is with the outlet. I advised customer to call a electrician."
We serviced a
FRIGIDAIRE DISHWASHER
Model TH41250942
Near Hanover, MN 55341
Phillip
Job Details: 11/17/2023
Customer complaint is the unit is not working. Cycled tested several times found the customer was not pushing the door closed hard enough.
We serviced a
SPEED QUEEN DRYER
Model ADG3SRGS113YW01
Near Maple Grove, MN 55311
Phillip
Job Details: 11/17/2023
The dryer had a little vibration to it. We took it apart and found the rear rollers were not spinning free. We removed the rollers and oiled them. Now they spin free. All is good on the dryer. I shortened the dryer duct.
We serviced a
SUBZERO++ REF BUILT IN++
Model 590
Near Minneapolis, MN 55441
Nate
Job Details: 11/17/2023
Installed bypass kit and vacuumed and cleaned out coils: cooling nicely now.
We serviced a
WHIRLPOOL WASHER
Model WFW8500SR00
Near Minneapolis, MN 55436
Nate
Job Details: 11/17/2023
"Washer has only been partially working on a couple settings. The soak cycle and the rinse and spin, although rinse and spin gets stuck. Part way through they have to then shut it off and put it on drain and spin after a few minutes. I found the hot water line to the washer was twisted, not allowing hot water into the washer. Unkinked it and it ran through an entire rinse and spin cycle. Checked in service mode and only two errors. Water inlet error and main PCB error. Attached quoted. 18 year old front load washer. Quoted for PCB and said it they still have issues then it would be the PCB. But they would just replace. Working great now though."
We serviced a
GE DRYER
Model GTD65EBSJ4WS
Near Minneapolis, MN 55424
Nate
Job Details: 11/17/2023
Dryer has been making a scraping sound. Found some debris stuck above bearing on front. Also a missing glide. Greased up bearing. Runs nice and quiet.
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Minneapolis, MN 55407
Nate
Job Details: 11/17/2023
"Taking a long time to pre heat, and also they have to set the temperature higher than the desired temp. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 5 minutes.
We serviced a
LG WASHER STACKED++
Model WKE100HVA
Near Eden Prairie, MN 55346
Adam
Job Details: 11/17/2023
Installed door bellow from last diagnosis. Also tenant has continued to use it and was in use and leaking on the floor. They are using to much soap. See photos. Explained to the tenant about the correct amount of soap and using extra rinse. Ran unit multiple times to test for leaks and to remove suds. Ran unit total for 25 minutes filling and draining tumbling spinning.
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Minneapolis, MN 55404
Nate
Job Details: 11/17/2023
"Ran washer twice on a rinse and spin, ran great both times. Doesnt sound abnormal or bad. Runs great. Nothing to fix. Tenant understands."
We serviced a
LG REFRIGERATOR
Model LRMDC2306S/01
Near Oak Grove, MN 55011
Matt
Job Details: 11/17/2023
"Customer complaint is, CRAFT ICEMAKER MADE A BLOB OF ICE AND NOW DOESNT WORK. LG updated the part number. Installed new craft ice maker and tested. Ice maker cycled and filled with water. Ice maker is now fixed."
We serviced a
BOSCH DISHWASHER
Model SHPM65Z55N/01
Near Albertville, MN 55301
Matt
Job Details: 11/17/2023
"Customer complaint is, E15 ERROR. Inspected and tested. Customer had dishwasher running when I got here. I opened the door and its full of suds. I dumped some milk in dishwasher and ran it for about 5 minutes and then opened the door and there almost gone. I showed this to the customer and advised on running a cleaner through the dishwasher and checking for suds if this happens again."
We serviced a
KITCHENAID WALL OVEN++
Model KEHC309JSS05
Near Wayzata, MN 55391
Adam
Job Details: 11/17/2023
Customers complaint door slams down. Also light bulb out. To do both jobs micro has to pulled out a little. The oven stays in the wall. Disassembled replaced rods and bulb which is done from the top of microwave. No way for a customer to replace. Once installed tested. Everything works. The black rod for the tensioner was broke. Customer does think it should have more resistance. Explained and showed where the old one broke and there is only one way to install and no way to tighten the tension more.
We serviced a
FRIGIDAIRE MICROWAVE
Model FMV156DCC
Near Minneapolis, MN 55404
Nate
Job Details: 11/17/2023
Not running. Found bad microswitches. Also made an adjustment to the door since the bottom was out a little bit when the door would close. Showed tenant how to adjust door. Replaced bad microswitches and now it runs great. If it has problem again not running in future I would for sure replace the door. Latches and switches are good now.
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TW04
Near Maple Grove, MN 55311
Phillip
Job Details: 11/17/2023
The sensor switch stem was broken off. We replaced the sensor switch. The old knob was good to still use. The washer tested good.
We serviced a
KENMORE REFRIGERATOR
Model 79571609010
Near Minneapolis, MN 55411
Phillip
Job Details: 11/17/2023
"Customer complaint was the freezer is not cooling. Found there was frost built up, removed the door, drawers, and ice maker. Removed the back cover. Steamed the ice off the condenser and back cover. Suspected the door was left open or not shutting all the way. Informed customer of the issue, customer approved the repair"
We serviced a
LG WASHER
Model WM3900HBA
Near Minneapolis, MN 55448
Phillip
Job Details: 11/17/2023
Cycled unit empty found no issues. Cycled the unit with blankets and clothes found a rattle. Removed the top cover of the unit found the cover for the main control panel was had fallen on top of the tub. The cover had broken tabs. Removed cover informed the customer. Unit is operating correctly at this time.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US/AA00
Near Maple Grove, MN 55369
Nate
Job Details: 11/17/2023
Replaced bad door latch. Works great now.
We serviced a
BEKO RANGE
Model PRGR34552SS
Near Minneapolis, MN 55443
Phillip
Job Details: 11/17/2023
The customer complies the oven does not maintain the set temp on bake and one time on broil it only heated the one side of a steak. The issue is intermittent. The customer said its been happening more and more recently. I pulled the bake ignitor and tested the current draw. The bake ignitor current draw was over 3 amps. We replaced the bake ignitors. The oven heats to 350.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT22IRSHB3
Near Mound, MN 55364
Adam
Job Details: 11/17/2023
Disassembled unit. Installed new fan from last diagnosis. Once installed tested. Working properly. Reassembled unit and now the fan is operating correctly.
We serviced a
LG REFRIGERATOR
Model LMXS30796S/00
Near Plymouth, MN 55442
Nate
Job Details: 11/17/2023
Not cooling. 56 in fz and fresh food section. Pulled fridge out and checked compressor. Compressor running and buzzing. Very tight space. Please let WHE know this has a sealed system issue. ; saved tckt
We serviced a
GE REFRIGERATOR
Model CVE28DP3NBD1
Near Minneapolis, MN 55416
Adam
Job Details: 11/17/2023
Pulled unit out to install inverter from last diagnosis. Hooked up SmartHQ and is now reading something with the three way valve. Compressor still not turning on. Installed new inverter. Turned on unit and the compressor kicked on but sounded terrible. Hooked up gauges now unit is is above a vacuum. Unplugged unit and got equalized pressure was reading almost 2 which indicates a restriction. Drained out the Freon outside properly. Found a restriction in the condenser. Pressured with nitrogen. A bunch of nasty oil and rusty like substance. Got it cleared out the best I could rebrazed then pressurized and found it was restricted again cut out the condenser again. Pressurized and this time wont clear out. Its cut away past the brazes. The debris must have clogged it. Will need a condenser. The customer also mentioned the compressor making really bad noises. It was also so hot it started to warp the inverter. Will need a new condenser. Also will neeed a new compressor. Would recommend also three way valve because of the debris and error code. WR87X32099 condenser WR86X32075 3 way valveWR87X32290 compressor. ; states that autho needed
We serviced a
SAMSUNG WASHER
Model WA50R5400AV/US02
Near Otsego, MN 55330
Matt
Job Details: 11/17/2023
I dont have the parts. I rescheduled customer for Monday. Please schedule me 2 hours. ; schdld next appmnt for 11/20 MON !
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS2
Near Minneapolis, MN 55444
Phillip
Job Details: 11/17/2023
"Customer complaint- the freezer door shuts hard. Removed door, removed the slide and checked found the bearings were worn out. Informed customer, the customer approved the repair ; ordrd 1 W11658403 (Slide)"
We serviced a
WHIRLPOOL DRYER
Model WGD7OHEBWI
Near Minneapolis, MN 55416
Nate
Job Details: 11/16/2023
"Not running. Found a bad belt and a ton of lint in dryer, along with a bad pully and two bad rollers. Vacuumed out all lint. Replaced rollers and cleaned and oiled shafts. Replaced pully and belt. Runs great now
We serviced a
BOSCH DISHWASHER
Model SHS863WD5N/13
Near Eden Prairie, MN 55346
Adam
Job Details: 11/16/2023
Customers complaint unit not draining. Will give E24 for drain error. Verified complaint. Pump sounded ok and was only getting a trickle of water. Removed drain hose to clean out line right at the end of drain hose found a bunch of debris. Cleared out blockage tested now unit is draining properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Minneapolis, MN 55410
Nate
Job Details: 11/16/2023
Replaced bad detergent dispenser. Works great now. Old one was broken.
We serviced a
BEKO RANGE
Model SLGR30530SS
Near Minneapolis, MN 55423
Delton
Job Details: 11/16/2023
"Found that the igniter is weak and not turning on gas to heat oven. Also the mechanism that holds in and springs open the warming drawer, plastic is not locking and there is a service bullitin that it is subbed to a new part. Customer wants the oven igniter replaced but will hold off on the warming drawer lock mechanism.Replaced igniter, tested and oven preheated and is working good.
We serviced a
GE WALL OVEN++
Model JGRP17BEW5BB
Near Minneapolis, MN 55419
Nate
Job Details: 11/16/2023
Ignitor for bake isnt coming on. Replaced bad bake ignitor. Ignites great now. Wall oven.
We serviced a
SAMSUNG DRYER
Model DV41K6500GW/A3
Near Minneapolis, MN 55423
Nate
Job Details: 11/16/2023
"Squealing when it runs. Found a bad idler pully and roller. Installed rollers. Sounds great now though. I cleaned roller shafts and oiled them, and vacuumed out dryer."