We serviced a
GE REFRIGERATOR
Model ZISS420DXBSS
Near Plymouth, MN 55446
Nate
Job Details: 12/11/2023
"Fresh food section getting too cold. When you try to adjust temp for chill drawer on bottom, it makes a horrible rumbling sound. Found a bad damper assembly. Ordered new assembly. Coming back Thursday afternoon to install. ; ordrd 1 WR60X10062 (Damper assembly)"
We serviced a
THERMADOR++ DISHWASHER
Model DWHD651JFP/C9
Near Saint Paul, MN 55105
Delton
Job Details: 12/07/2023
Replaced rail. Tested and upper rack now slides in and out normally. Dishwasher is working good.
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFA
Near Golden Valley, MN 55427
Phillip
Job Details: 12/07/2023
The oven will preheat but not cycle back on after preheat. I tested the bake ignitor and it only draws 2.89 amps. The ignitor is weak. I replaced the bake ignitor and now it heats up fast and will cycle on after preheat.
We serviced a
MAYTAG DRYER
Model MGD7000XG2
Near Saint Paul, MN 55105
Delton
Job Details: 12/07/2023
Found that the idler wheel was worn and started squeaking loudly. Replaced idler. Tested and dryer is tumbling and no longer squealing. Dryer is working good.
We serviced a
WHIRLPOOL RANGE
Model WFE535SLZ0
Near Eden Prairie, MN 55346
Adam
Job Details: 12/07/2023
Installed new board and thermostat from last diagnosis. Once installed set clock and tested all features. Took temps and its right on. Took temp reading at 425. It averaged 427. After 6 highs and lows. Broil is working properly air fried at 450 temps are good.
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Rice, MN 56367
Brandon
Job Details: 12/07/2023
"Customer states the oven doesnt work Cycled and tested found the unit trys to preheat. Checked the amp draw on the igniter found no amp draw. Pulled unit out checked the igniter for any voltage found it was at 15 volts. Removed the panel and checked at the board, there was 120 volts at the board. Traced wires down. Found a spot where the wire for the igniter was pinched and grounded out. Removed the oven top and side cover repaired the wire. Put all covers back cycled and tested the oven now works. Put unit back and tested the burners and oven all working correctly at this time."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Minneapolis, MN 55408
Ivan
Job Details: 12/07/2023
"Center part of left front surface burner open, led on eoc are out and dim installed part. tested working properly this time ."
We serviced a
VIKING++ RANGE
Model RVDR3305BSS
Near Maple Grove, MN 55311
Nate
Job Details: 12/07/2023
"Replaced hidden bake element, now it heats great. Got to 350 when set at 350 in 9 minutes. Customer mentioned that the little oven indicator light isnt working now. We switched the light with the clean light: they were happy with that. Everything works great now."
We serviced a
THERMADOR++ DISHWASHER
Model DWHD860RPR/38
Near Minneapolis, MN 55419
Delton
Job Details: 12/07/2023
Dishwasher not draining. Found that there was piece of broken glass stuck in the drain line and then debris was backed up behind it. Dislodged and removed broken glass and debris. Dishwasher now drains and is working good.
We serviced a
KENMORE WASHER
Model 110.47086600
Near Waconia, MN 55387
Adam
Job Details: 12/07/2023
"Unit giving door lock code again and installed new latch. Tested multiple times not having an issue. Check door hinge and striker. Everything seems all right. Does have a little play. If it continues, could possibly have a control board issue. I did tell her if it happens again to unplug unit, leave it unplugged for an hour to plug it back in and test again if it starts to work and then quits out after a few loads, then we know we have a bad control board."
We serviced a
AMANA WASHER
Model NFW7600XW00
Near Avon, MN 56310
Brandon
Job Details: 12/07/2023
"Customer states there was a drain issue.When I arrived, the washer had the covers removed, the customer had the pump and filter assembly removed. Customer said they cleaned the pump and filter. Reinstalled the parts and ran diagnostics did find codes F20, F21 both for drain issues. Ran a test cycle the machine had no problem. Checked the pump, filter and hoses for leaks. Ran a rinse and spin cycle, unit had no issues or codes. Informed customer that the pump was running and pumped both times I checked. Customer said there was a quarter in the pump when then took the assembly apart. Let customer know if the issue or codes come back I could come back with a pump but the quarter was most likely the issue.
We serviced a
BOSCH DISHWASHER
Model SHX4AP05UC/02
Near Waconia, MN 55387
Adam
Job Details: 12/07/2023
Customer complaint is unit will randomly not get water inside unit and not clean properly. On arrival he said last night it did go through the cycle all the way through without issue. Started unit same thing. Working good fills, washes, and drain pump sounds good everything is looking and sounding good. Put unit and service mode. Checked for error codes. No error codes. Went through service mode completely never aired out. Never had an issue. No bulletins for this issue or anyone else with a relatable issue. Customer know of my diagnosis. Hes on edge of just buying a new one anyway. I explained he would have to kind of tested himself. By when it would stop working check if there was water in it when it would stop. It would just more info to build up more of a case instead of just throwing parts at it.
We serviced a
KENMORE WASHER
Model 79641262610
Near Minneapolis, MN 55419
Delton
Job Details: 12/07/2023
Replaced thermistor. Tested and no more TE error. Tested and all functions are working. Washer is working good.
We serviced a
GE DISHWASHER
Model GSD2100V50WW
Near Elk River, MN 55330
Matt
Job Details: 12/07/2023
"Customer complaint is, WILL NOT DRAIN/STANDING WATER. Customer had just disassembled inside to clean when it stopped draining. Inspected and tested. Found the little orange ball is missing. I disassembled further and found the ball. Put ball back in place and reassembled. Tested dishwasher and its working great. Dishwasher is now fixed."
We serviced a
LG RANGE
Model LRGL5823S/01
Near Ramsey, MN 55303
Matt
Job Details: 12/07/2023
"Customer complaint is, stove gas smell. Gas is shut off behind the range. Inspected and found the gas line behind the range were it connects to the existing copper line has black tape on it. I removed the tape and found they installed the wrong fitting and its leaking gas. There going to need to call a plumber and have the gas line behind the range fixed.
We serviced a
GE REFRIGERATOR
Model GTS16DTHMRWW
Near Minneapolis, MN 55433
Phillip
Job Details: 12/07/2023
The unit is cooling its just not blowing cold air. I removed the food and evaporator cover. I found the fan was not working and the fan blade is pushed back. I tapped on the fan and it started. I removed the blade and tightened the clamp. I put lock tite on the shaft and put the blade back on. I made sure it was not pushed back. The freezer is over packed and the rear cover may have pushed on the fan blade.
We serviced a
THERMADOR++ RANGE
Model PRG364GDH/09
Near Excelsior, MN 55331
Adam
Job Details: 12/07/2023
"Customers complaint is making a swishing sound, banging noise, and smells like while using oven. Also top right igniter not always lighting properly. On arrival right burners were working. Removed burner cap and found they were really dirty. Cleaned up igniter and burner reassembled. Tested working great. Tested oven. Found a weak igniter. Would open the gas prematurely, and would fill the compartment full of gas, then would light making a bang noise. Quoted customer for new igniter. Installed new igniter, reassembled then tested multiple times unit is now working properly without gas, smell or banging noise.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Minnetonka, MN 55345
Adam
Job Details: 12/07/2023
Installed new springs and display board from last diagnosis after install ran it through test mode. Everythings working properly.
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS06
Near Plymouth, MN 55446
Nate
Job Details: 12/07/2023
"Door separating. Plastic from metal outer panel. Inner panel thats cracked is NLA as of 2016. Customer approved us drilling a hole on each side, and then a zip tie to keep left and right corners secure. Working great now.
We serviced a
SAMSUNG DRYER
Model DV42H5200GW/A3
Near Minneapolis, MN 55417
Delton
Job Details: 12/07/2023
Found that the idler pulley is worn and locked up. Customer approved estimate. Replaced idler pulley with new style. Tested and dryer is tumbling and working good.
We serviced a
KENMORE RANGE
Model 790.72803012
Near Minneapolis, MN 55445
Matt
Job Details: 12/07/2023
"Customer complaint is, IGNITER NOT WORKING. OVEN is working, this is a problem with the cooktop. None of the burners are sparking. Found the spark module has failed. Customer approved repair. Installed new spark module and tested. Burners are working great. Range is now fixed."
We serviced a
GE DISHWASHER
Model UNKNOWN
Near Rogers, MN 55374
Phillip
Job Details: 12/07/2023
I removed the old dishwasher and installed the new dishwasher. I ran it and its working good. It drains good with no issues.
We serviced a
GE REFRIGERATOR
Model GWE19JSLGFSS
Near Minneapolis, MN 55417
Delton
Job Details: 12/07/2023
Freezer evaporator cover is vibrating and making loud noise. Used foam from drain kit to dampen the vibration and no longer making loud vibrating sound. Refrigerator is cooling and working good.
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS36MBX00
Near Eden Prairie, MN 55347
Adam
Job Details: 12/07/2023
"Customer complaint not cooling properly. Customer also mentioned theyve been using a golf club to keep the refrigerator door closed another provider put gasket on and ever since had an issue. For no cooling I found that the Yvette fan wasnt making any noise disassembled unit tested voltage getting 120 V to the fan fan has seized. Adjusted hinges as best I could on door door. Seems like its been tweaked out of place is in the right places and no adjustment can be made it on gasket. Unit does now shut and close and seal without a golf club. It is not perfect but 100 times better. Customer is happy with adjustment explained if they wanted to do better, but would need new hinges did not quote for new hinges would have to see if I would need a second person with these heavy wood doors quoted for new fan customer approved ordered from Sunberg and rescheduled. Customer would like anytime after 10 AM if possible.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #), ordrng 1 WP4389155 (EVAP FAN MOTOR)"
We serviced a
LG REFRIGERATOR
Model LFXS29766S/00
Near Saint Michael, MN 55376
Phillip
Job Details: 12/07/2023
"The freezer temp is not as cold as it should be and the fresh food is warming. The compressor is running but its louder than normal. The amp draw was very low. I tapped into the low side and the pressure was 25 psi. That pressure indicates the compressor is failing. It will need the compressor and filter drier. Its less than 10 years old. I called the customer and gave the update. ; snapped 1 QuickPics, states that autho needed"
We serviced a
GE RANGE
Model JB258DMWW
Near Sartell, MN 56377
Brandon
Job Details: 12/07/2023
Rear right burner 500 degrees F in about 2 min Right front burner 591 degrees F in about 2 minLeft rear burner does not work at allLeft front burner works with nothing pressing the button 361 degrees f after 2 mins Tried swapping around the large burners the one is not working. Customer is stating there still is an issue when he is cooking. He says they shut off and wont come back on. After I tested them all he said. Now they wont work. I turned them back on and they all work except the left rear one not working. Explained the thermal cut out in the center of the burner and told customer not to use the on the highest setting. If possible please ship the new burner to the customer ; snapped 3 QuickPics
We serviced a
ASKO++ DISHWASHER
Model DFI652
Near Golden Valley, MN 55427
Phillip
Job Details: 12/07/2023
This is also dishwasher. Water is leaking past the door seal. Today the whole unit it dead. I removed the door skins. Water is all over the user interface. The user interface is shorted out. It needs a door seal and user interface control assembly. I did read the service pointer and the rest looks ok. Please build a quote and contact the customer. User 818170Gasket 704575; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Blaine, MN 55434
Phillip
Job Details: 12/07/2023
The complaint is does not drain and has fault codes. F9e2 f9e1 I ran the dishwasher several times. The drain pump is intermittently locked up. The pump is clear no obstructions. It needs the drain pump . I quoted for the repair. ; ordrd 1 W11412291 (DRAIN PUMP - TALL TUB)
We serviced a
GE WASHER
Model GFW650SSN0WW
Near Big Lake, MN 55309
Matt
Job Details: 12/07/2023
"Customer complaint is, LEAKING WATER ON THE FLOOR. Inspected and tested. Found its leaking from the front of the dispenser when I fill the fabric softener dispenser. I cant pinpoint exactly were its coming from. With the drawer removed it doesnt leak when Im filling it, but when I put the drawer back in its leaking. Im going to try and replace the drawer and if it still leaks, we would need to replace the whole dispenser housing. Ordering new dispenser housing and drawer. Parts on order. ; ordrd 1 WH42X29535 (Dispenser assembly) and 1 WH42X29542 (Dispenser drawer)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US2A
Near Minneapolis, MN 55413
Ivan
Job Details: 12/07/2023
"Unit is not draining due to improper installation of drain hose, unit is not mounted properly under counter is glued in, there is a piece of wood under under that must be removed/ to properly repair will need btw door seal, flipper seals, mounting bracket and will need to pull out unit to rectify drain hose, will advise customer to have piece of wood removed ; saved tckt"
We serviced a
KENMORE WASHER
Model 11022342511
Near Zimmerman, MN 55398
Matt
Job Details: 12/07/2023
"Customer complaint is, NOISIER AND TUB IS LOOSE. Inspected and tested. Washer is roaring in a spin and its leaking water out the bottom from the tub seal and everything is covered in rusty water stains. Washer needs a new gearcase, drive hub, splutch kit and actuator. Parts on order. ; ordrd 1 W11454372 (Gearcase) and 1 W10528947 (Drive hub) and 1 W10721967 (Splutch kit) and 1 W10913953 (Actuator)"
We serviced a
LG WASHER
Model WT1101CW
Near Minneapolis, MN 55418
Ivan
Job Details: 12/07/2023
"The customer complained that the pump was not draining, and they attempted their own repair by replacing the unit with a new pump. We tested the appliance in the diagnostic mode, and it passed all the tests for cycles with no issues; it washed and drained properly. Additionally, we noticed foreign material inside the machine, which we removed by hand. After further testing in diag mode we were only getting 38volts ac to the drain pump, unit needs a control brd; saved tckt"
We serviced a
GE RANGE
Model JB755SJ7SS
Near Roseville, MN 55113
Ivan
Job Details: 12/07/2023
"The customer informed us that the right front burner was not operating. Upon inspection, I found that the right front element was open. Further investigation revealed a loose wire in the main knob that controls the element. After reconnecting the wire, the burner started working, but it is not operating at full capacity. Replacement of the element is recommended.; ordrd 1 WB30T10126 (burner element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY04
Near Woodbury, MN 55125
Ivan
Job Details: 12/07/2023
"Installed a new diffuser (Part Number W10814173), and the unit is back to operating as usual.; ordrng 1 W10814173 (D FUSSER)"
We serviced a
FRIGIDAIRE RANGE
Model FGDS3065KFB
Near Minneapolis, MN 55410
Delton
Job Details: 12/07/2023
Control panel has no lights and clock is not working. Cooktop burners spark and work. Found that there is power going to control board but then nothing going out. Control board needs to be replaced. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 316462864 (Control board)
We serviced a
AMANA DRYER
Model NGD4600YQ2
Near Zimmerman, MN 55398
Matt
Job Details: 12/07/2023
"Customer complaint is, NO HEAT, TUMBLES OK, 5 CYCLES TO DRY. Inspected and tested. Dryer is not heating and its making a thumping noise when it runs. Found the timer has failed and the rollers are falling apart. Disassemble dryer and installed new rebuild kit and vacuumed out inside of dryer and bulkhead. Tested and dryer sounds great. I need to order the timer. Part on order. ; used 1 4392065 (REBUILD KIT) from stock, ordrd 1 W10857611 (Timer)"
We serviced a
LG WASHER STACKED++
Model WM3700HWA/02
Near Orono, MN 55356
Nate
Job Details: 12/07/2023
"Customer used the washer and then there was water under the washer. Could only find evidence of water coming out of vent behind washer. Filled and drained a few times and also put in test mode, no leaks from any part including valves or drain. Can see evidence of water leaking in sheet rock at some point on low right corner of area where water shut offs are in wall. Not sure when that was though. Checked bellow, no tears. Bearing good. No moisture under washer. Told customer to try another load and Dana will follow up and call back on Monday. ; saved tckt"
We serviced a
GE DISHWASHER
Model GDF570SSJ2SS
Near Dayton, MN 55327
Phillip
Job Details: 12/07/2023
The dishwasher is full of water and will not drain. I ran the drain pump and it makes noise but does not pump the water out. I was able to suck all the water out through the drain hose so theres no restriction. I removed the drain pump and found the impeller is stripped on the shaft. It needs the new drain pump assembly. I called the customer and gave him a quote and he wants to fix it. ; ordrd 1 WD19X25187 (PUMP ASSM - DRAIN)
We serviced a
GE VENT HOOD
Model ZV750SYASS
Near Wayzata, MN 55391
Nate
Job Details: 12/06/2023
Installed new socket and bulb. Works great now.
We serviced a
SAMSUNG WALL OVEN++
Model NX60T8511SS
Near Eagan, MN 55122
Delton
Job Details: 12/06/2023
Founts that igniter is open. Customer approved estimate. Replaced igniter. Tested and oven is now heating and working good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HW1
Near Saint Michael, MN 55376
Phillip
Job Details: 12/06/2023
I verified that when you turn the back left burner on the front left burner comes on. I pulled it out and removed the rear panel. I found a black wire was shorted to ground. I repaired the wire and isolated it. Its all good now and all burners work.
We serviced a
SAMSUNG DRYER
Model DVE50R5400V/A3
Near Albertville, MN 55301
Matt
Job Details: 12/06/2023
"Customer complaint is, MAKING A LOUD RATTLING. Inspected and tested. Found the blower wheel had a wad of string and lint in it. Rollers and idler pulley are good. I vacuumed out blower wheel and bulkhead and tested. Dryer sounds great. Dryer is now fixed."
We serviced a
BEKO DISHWASHER
Model DUT36522X
Near Elk River, MN 55330
Matt
Job Details: 12/06/2023
"Customer complaint is, WILL NOT GET OUT OF PAUSE MODE EVEN AFTER RESETTING THE UNIT. Inspected and tested. Found the door switch has failed. Installed new door switch and latch and tested. Dishwasher is working great. Dishwasher is now fixed."
We serviced a
LG MICROWAVE
Model LMV16683SW
Near Saint Paul, MN 55116
Ivan
Job Details: 12/06/2023
"Cleaned and vacuumed the microwave, unmounted, and reinstalled the unit after cleaning."
We serviced a
GE WALL OVEN++
Model JT955S0S2SS
Near Maple Grove, MN 55311
Phillip
Job Details: 12/06/2023
The customer complaint was both ovens are taking longer than normal to reach 350. I removed the oven bottom covers and started a bake. I verified the bake elements are heating up and look fine. I posted below the start times for both ovens and they both reached 350 less that 15 minutes. With my meter I also showed the temp was accurate. No other issues found today.
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Elk River, MN 55330
Matt
Job Details: 12/06/2023
"Customer complaint is, WHEN USE HIGH HEAT IT IS NOT DRYING. Customer said its working just fine on medium. Inspected and tested. Started dryer on a timed dry high heat cycle and it started heating and was cycling perfectly between 210F and 120F for about 20 minutes before I pulled out the lint filter and found it was plugged. I cleaned it off and ran for another 10 minutes and now its cycling between 190F and 120F. Dryer is testing good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHN2844LF3
Near Lakeville, MN 55044
Delton
Job Details: 12/06/2023
"Found that the ice fill line is frozen and wont fill ice maker. Bad water valve not fully closing and causing water line to freeze. Customer approved estimate. Replaced water valve, tested and ice maker cycles and fills. Ice maker is working good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Prior Lake, MN 55372
Delton
Job Details: 12/06/2023
Found that the leak pan had water in it but it was thick water which I suspected that it was too much soap in dishwasher. I cleaned out drip pan and tested dishwasher and found that there was a lot of suds. So the suds overflowed and leaked into drip pan and caused the error. Mechanically dishwasher is working good. I showed customer all the suds and recommended to use finish brand. I ran some cycles and added cooking oil to get rid of suds. Dishwasher is working good.
We serviced a
GE DRYER
Model MISSING
Near Minneapolis, MN 55417
Nate
Job Details: 12/06/2023
"When I arrived, the customer had the dryer totally disassembled. Complaint was that it fires up for 10 seconds and then the flame goes out. I reassembled dryer and tested it. Heat would cut out quickly and it would only get up to 115. With vent disconnected it gets to 195. Heat doesnt cut out. Checked vent outside, and the cover was incorrectly installed after he recently cleaned the outside vent so the flap was stuck shut. Fixed and working good now.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Maple Grove, MN 55311
Phillip
Job Details: 12/06/2023
The complaint is the dishwasher does not drain. I started the drain cycle and the drain pump comes on. I checked the hose for clogged and I tried to vacuum water through the hose. No water was coming out. I vacuumed all the water out from inside and removed the drain hose from the sump. I found the check valve was pushed in. I fixed the check valve flap. Now the dishwasher is able to drain. I installed the missing clip.
We serviced a
WOLF++ COOKTOP++
Model SRT484CG
Near Eden Prairie, MN 55346
Adam
Job Details: 12/06/2023
"Customers complaint, the shaft on the thermostat broke so you cannot use the dial at all. Unit needed a new thermostat. Disassembled then installed new part tested unit. It is working properly reassembled unit. Tested all burners to make sure everything was functioning properly. Everything now is working properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Eden Prairie, MN 55344
Delton
Job Details: 12/06/2023
"No power when Im here. Found that the outlet plug was loose and not pushed in all the way, another plug was in the way and had to push it in hard. Washer now has power and run through quick cycle and it filled, agitates, drains and spins. Washer is working good."
We serviced a
BOSCH WASHER STACKED++
Model WAW285H1UC/20
Near Eden Prairie, MN 55346
Delton
Job Details: 12/06/2023
Washer not draining. Found small handkerchief and coins in the drain trap. Clean out trap. Tested and washer is draining and working good. Informed manager that tenant will need to use garment zip up bags for small items to prevent same issue from happening.Washer is working good.
We serviced a
KENMORE DRYER
Model 110.66832500
Near Eden Prairie, MN 55347
Adam
Job Details: 12/06/2023
"Customers complaint unit wont start unless slamming door now not working at all. Found right away door switch was broken. Quoted For new door switch. customer approved. Also, did a maintenance cleanup. Installed new part tested and now unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Champlin, MN 55316
Phillip
Job Details: 12/06/2023
"I replaced the heating element, wash pump assembly and the bottom door seal. I got the dishwasher back in and secured. I ran it and found no leaks. No more issues found."
We serviced a
LG WASHER
Model WM427OHWA
Near Woodbury, MN 55125
Ivan
Job Details: 12/06/2023
Installed new cold and hot water valves. Subsequent testing revealed no more leaks, and the appliance performed flawlessly during various cycles.
We serviced a
FRIGIDAIRE RANGE
Model FGGF3056KFE
Near Columbia Heights, MN 55421
Nate
Job Details: 12/06/2023
"Oven got red tagged. Had a bad bake igniter. Replaced igniter, ignited great, no gas smell.
We serviced a
SAMSUNG WASHER
Model WA54M8750AV/A4
Near Otsego, MN 55330
Matt
Job Details: 12/06/2023
"Customer complaint is, NOISY. It sounds like theyre hearing it when its agitating. Inspected and tested. I started washer empty on a rinse and spin and everything sounded good. I put 4 large bath towels in and ran it through a rinse and spin and it sounds great agitating and spinning. I tipped washer back and inspected underneath and all looks good. I removed the agitator and didnt find anything underneath it. Washer is testing perfectly."
We serviced a
BOSCH DISHWASHER
Model SHV57C03UC/22
Near Mound, MN 55364
Adam
Job Details: 12/06/2023
Customers complaint unit making noise during wash cycle. Verified complaint definitely a bad motor wash pump. Removed old pump inspected found it was seized. installed new pump once installed, Tested multiple times. No leaks reinstalled underneath cabinet then let unit run for 25 minutes. no leaks no errors reassembled toe kit and molding. unit is now working properly without any abnormal noises or leaks
We serviced a
FRIGIDAIRE WASHER
Model FAFS4474LW0
Near Saint Michael, MN 55376
Phillip
Job Details: 12/06/2023
The washer does not start a cycle when the start button is pressed. I found the door is not locking. I tested the lock and found its defective. I quoted for the lock replacement. I replaced the door lock assembly. The washer now locks the door and goes through a cycle. I put into rinse and spin. The water drains fast and it spins. I adjusted the drain hose so only 8 inches of the hose is in the pipe.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS2SHAXML00
Near Plymouth, MN 55447
Nate
Job Details: 12/06/2023
"14 in fresh food section and warmer (40s) in fresh food. Tested defrost, steamed off evaporator and it frosted over quickly. Damper responds quickly. Recommended they change setting to 5 and 5 and put thermometers in there and see what happens. If it doesnt cool sufficiently, we can make an educated guess. Told them to call us tomorrow afternoon. Circuit board is no longer available. ; saved tckt , states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHXM78Z55N/20
Near Minneapolis, MN 55419
Nate
Job Details: 12/06/2023
"Giving E18 water tap error. Called Bosch tech support and we put it into test mode, and it went all the way through and filled perfectly, but its not recognizing that its filled up where its supposed to be. They said that its either the heat pump or the main pcb, and they would recommend having both parts on me, and replacing the pump first and then testing it and if it doesnt fix it then also replace the board. Parts I can not find, though with this model. Can someone look up part numbers and see if Ant gives autho? And I would need 2 time blocks for this repair. ; O-emld tckt"
We serviced a
KENMORE WASHER STACKED++
Model 11042924
Near Saint Paul, MN 55104
Ivan
Job Details: 12/06/2023
"During the visit, it was identified that the main drain pump was not draining and was unresponsive. To address this issue, we promptly replaced the drain pump. The part was picked up in person and replaced on the same day at the customer's location.The replaced component is the Drain Pump Assembly, part #280187.This replacement ensures the proper functionality of the drain pump, resolving the drainage issues observed during the visit; ordrng 1 280187 (Drain pump)"
We serviced a
MAYTAG DRYER
Model DE7500
Near Sauk Rapids, MN 56379
Brandon
Job Details: 12/06/2023
"Customer states the unit is not heating, removed. Front and checked heat element and found the element is broken. Checked the rest of the unit and found the belt is on backwards, chunking and peeling apart, the customer approved new heater element, belt, rollers and idler pulley. Is there an alternative heater? ; schdld next appmnt for 12/13 WED !"
We serviced a
KENMORE REFRIGERATOR
Model 106.74909401
Near Minnetonka, MN 55345
Adam
Job Details: 12/06/2023
"Customers complain, water dispenser, not working. When pressing the dispense button, you can hear the valve trying to push the water, but nothing happening. Unhooked waterline from under the fridge so going from the dispenser to the reservoir and I can blow through it so its clear. Next unhooked, the water hose from the valve hit the dispense button and water shot out. next unhooked reservoir from valve and dispenser hose and tried blowing through nothing its frozen or jammed. Gave customer two different options. One of me defrosting it with a steamer she would have to pay for the labor of doing that. I explained they could be time-consuming, or I could go quickly not quite sure, depending on how frozen it is. Second option the option they decided was just to unplug and defrost. I explained if theyre going to defrost it leave the door open is that reservoir right on top to the freezer so its gonna stay cold. They will call and let us know what they find after they do it. I installed a fan last month and it is louder than it should be. They brought it to my attention. I agree with them. I re-ordered a new fan. I will hold it until we return. If it defrost fine and starts working. Ill return just with the fan. If its defrosted and still has an issue, they will need a reservoir. Please send reservoir out and will need a quote.; ordrng 1 WP2315539 (Fan)"
We serviced a
SAMSUNG WASHER
Model WF337AAW/XAA
Near Cold Spring, MN 56320
Brandon
Job Details: 12/06/2023
"Customer states the machine has an issue pumping out the water, clothes are wet when the cycle is done. Put unit into a spin cycle. Pump ran for a few secs and stop. The machine did not spin or anything. Put into diagnostics mode was able to test all functions. The pump intermittently works, sometimes it will run until the water is drained out other times it turns on for a few seconds and stops, when this happens it make unusual sounds. Quoted the customer a new pump they approved. Will order the pump. ; ordrd 1 DC31-00054A (Pump)"
We serviced a
LG RANGE
Model LDE3037ST/00
Near Lakeland Shores, MN 55043
Ivan
Job Details: 12/06/2023
"During the visit, the main toper was removed, and all heat burners elements were inspected. The front left burner registered 41 ohms, and the left burner measured 39 ohms; both elements checked okay. However, the customer reported a concern that the front burners remained on longer than expected after cooking.Upon further investigation, the lower oven was observed to not cook efficiently. Testing revealed a resistance of 14 ohms, which is below the expected 26 ohms. Additionally, no alarms were detected, but intermittent behavior in the relays was observed.To address these issues, we recommend replacing the following components:MEE61945102 - LG Heater, SheathRange Oven Control Board and Overlay AGM73349003These replacements should resolve the reported concerns regarding extended burner operation and the inefficiency of the lower oven. We recommend proceeding with the replacement of the main control board and the heat element for the lower oven.Please contact America home for a quote. ; O-emld tckt"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Eden Prairie, MN 55347
Adam
Job Details: 12/06/2023
"Customer not getting water to dispense or ice maker. Pulled fridge out on protective mat. Tested dispenser could her a valve. Checked voltage to primary getting 120. Removed hose out of the primary and no water will come out the primary valve has. Valve comes as assembly. Will need valve assembly. Not related to repairs done to the inverter; ordrng 1 4346600900 (Valve), states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB3A
Near Eden Prairie, MN 55346
Delton
Job Details: 12/06/2023
"Replaced control board, door gasket, splash shields. Tested and dishwasher no longer over fills. Dishwasher is running and working good.; saved tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF1A
Near Maple Grove, MN 55311
Matt
Job Details: 12/05/2023
"Customer complaint is, NOT DRAINING OUT. Inspected and found water sitting at the bottom of the dishwasher when I got here. I tried draining it and just heard humming from the drain pump. I removed hose from the garbage disposal and was able to suck all the water out with my vacuum through the hose. I tried drain pump again with it empty and still just hums, but doesnt sound like the impeller is turning. I tried tapping on it and still nothing. I disassembled the sump from the inside and was able to turn the impeller by hand and didnt find anything in it. I reassembled and filled dishwasher with water and tried draining and now it drained. I filled and drained multiple times and its draining great.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/05/2023
Customer said the new ice maker worked then stopped working then would work again. Removed and checked the ice marker for any issues. Did find a small ice cube stuck between the bailing arm and the bottom of the ice try. Tested the basket switch and power switch for the ice maker and they are working good. Went into diagnostics and checked harvest cycle, water valve, and thermistor and they are all working good. Did remove the bottom lower cover and checked for a visible break in the wire harness on the door Customer is going to monitor the issue.
We serviced a
KENMORE DISHWASHER
Model 665.15765691
Near Minneapolis, MN 55422
Nate
Job Details: 12/05/2023
Complaint is that dishwasher doesnt fill with water. I ran it on a normal cycle and it fills with water and circulates awesome. Ended up finding a ton of junk built up underneath the float assembly. Got that all cleaned out. It looks like the float mustve gotten stuck in the up position so that it was not filling with water.
We serviced a
LG DISHWASHER
Model LDB4548ST
Near Eagan, MN 55121
Delton
Job Details: 12/05/2023
"Touch panel is not responsive, has a mind of its own. Will change settings and randomly change settings or beep on and off. Is bad touch panel. I did reseat the touch panel and it is now responsive and buttons do work. Cycle will start. I gave customer estimate for new touch panel. They will use as normal and think about it and will call us back if they want us to proceed to order part.
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC30KB3
Near Chaska, MN 55318
Adam
Job Details: 12/05/2023
"Customer complaint icemaker, not working and hasnt worked for a while. On arrival, the icemaker had no water or ice in it forest harvest mode. Could hear the valve kick on but no water trace the waterline and found it was underneath the sink and the valve was off. Customer said it has been acting up since the plumber was there and redid some of the plumbing. After I turned on the valve and tested unit it was filling just fine. Explained to customer can take up to 48 hours to make ice. As of now unit is working properly just by turning on the water valve."
We serviced a
SAMSUNG DRYER
Model DV45H6300GW/A3
Near Otsego, MN 55374
Phillip
Job Details: 12/05/2023
The dryer powers on but does not tumble. I could spin the drum and it feels free. I pulled the top off and found the belt is not broken but its not connected. The idler pulley is bad. I quoted for the repair. I replaced the idler pulley and oiled the rollers. I also vacuumed out the lint.
We serviced a
KENMORE WASHER
Model 40272900
Near Saint Joseph, MN 56374
Brandon
Job Details: 12/05/2023
"Customer stated, there was an issue with the unit draining, ran diagnostics found the pump was not coming on. Checked for voltage at the pump and found voltage. Gave customer a quote to replace the pump, customer approved. Replaced the pump, filled unit twice with water and ran the pump, checked for leaks. Checked the dryer venting. Customer has the thin flex venting from the dryer to the outside vent. I informed them of my concerns using the brush with a drill may tear the vent since its not straight. I suggested to the customer that a cleaning of the dryer maybe to be done. The dryer is venting at 11.9 mph on the outside of the house.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near St. Cloud, MN 56303
Brandon
Job Details: 12/05/2023
Customer stated the dryer would make noise after 20 minutes of use. Removed covers and drum. Found the idler pulley not spinning freely and a rear roller that was tight. Gave customer a price on repairing the idler pulley and customer approved. Cleaned off and lubed the rear roller. Installed new idler ran the unit. No noises dryer operating as it should
We serviced a
FISHER PAYKEL++ REFRIGERATOR
Model RF170ADX4
Near Golden Valley, MN 55416
Nate
Job Details: 12/05/2023
Installed new hinge assembly for door flap. Working great now.
We serviced a
LIEBHERR++ REF BUILT IN++
Model HC2082
Near Mendota Heights, MN 55118
Delton
Job Details: 12/05/2023
Replaced and moved thermistor from lower to upper right. That should take care of frost issue (Known issue with this fridge). Refrigerator is working good.
We serviced a
SCOTSMAN++ ICEMAKER++
Model SCCG30MA-1SU
Near Minneapolis, MN 55436
Delton
Job Details: 12/05/2023
Replaced pump motor assembly. Tested and no longer squealing. Ice maker is working good.
We serviced a
ASKO++ DISHWASHER
Model MISSING
Near Minneapolis, MN 55424
Nate
Job Details: 12/05/2023
"Dishwasher needed to be reinstalled/remounted. Also, theyve been having problems with back flow from sink into the dishwasher. I redid the drain line under the sink so its looped up now. It wasnt before. I reinstalled dishwasher. Mounted nice and firm now, and its flush with cabinets now. Was falling out when I got here.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Minneapolis, MN 55410
Nate
Job Details: 12/05/2023
Replaced bad ACU. Works great now.
We serviced a
ASKO++ DISHWASHER
Model DE95F1
Near Blaine, MN 55449
Phillip
Job Details: 12/05/2023
This is an older asko. The dishwasher has no power and it had water inside. I found a breaker was tripped on the panel. I reset the breaker and now the dishwasher is working. I let run for 25 minutes. It has no issues and drains. The start button on the console is cracked but it still works. No other issues found.
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW3
Near Minneapolis, MN 55431
Delton
Job Details: 12/05/2023
I checked temperatures with vent attached and it got up to 270 degrees. I disconnected vent and was 206 degrees. I checked outside vent and found that they have mesh cover and was full of pet hair and lint blocking air flow. I recommend to customer to not use it since there is a flap already to customer will have it clean it often to prevent this.I ran test with auto dry with no clothes and it dropped time down and shut off. I added wet clothes and it added time and continued drying. So the sensor is working and can verify that the clogged vent was issue.I tilted back feet up so clothes would gravitate towards the front of dryer where the sensor is. I also recommended to put it on more dry for automatic drying cycles. Also matters on cycle selection of load of clothes being dried. Dryer is cycling heat and working good as im here.
We serviced a
GE RANGE
Model PGB950SEF3SS
Near Dayton, MN 55327
Matt
Job Details: 12/05/2023
"Customer complaint is, TOP OVEN NOT HEATING. Inspected and tested. Found the bake igniter in the top oven has failed. Customer approved repair. Installed new bake igniter and tested. Oven is heating great. Oven is now fixed.
We serviced a
LG WASHER
Model WM3670HWA
Near Victoria, MN 55386
Adam
Job Details: 12/05/2023
"Customers, complaint unit not draining. Customer did remove filter and tried cleaning it out. On arrival I removed the filter just to make sure everything was cleared up the propeller. Everything was great. Started the spin cycle and right away. The drain pump was loud added some water, and it would not drain it. Quoted customer bluebook for new drain pump. Customer approved installed new pump tested multiple times to make sure it was draining properly and no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Shorewood, MN 55331
Adam
Job Details: 12/05/2023
"Installed icemaker from last diagnosis, then jumped the cable for test mode to test. Icemaker ran through harvest and filled properly without issue. reassembled and made sure everything was working. Explain to customer it can take up to 48 hours to start actually producing ice."
We serviced a
BEKO DISHWASHER
Model DDT38532X
Near Maple Grove, MN 55369
Phillip
Job Details: 12/05/2023
The customer said the dishwasher still has a leak. I can see water sitting in the bottom tray. I ran the dishwasher for a while but found nothing leaking. There is crust on the bottom of the wash motor and the drain pump. I replaced all parts ordered. I ran it again and its working good. No other issues found at this time.
We serviced a
BEKO RANGE
Model SLGR30532SS
Near Minneapolis, MN 55405
Nate
Job Details: 12/05/2023
Replaced bad rail assembly. Now it stays closed when you push in the warming drawer.
We serviced a
SAMSUNG REFRIGERATOR
Model RF23M8570SG/AA
Near Eden Prairie, MN 55346
Adam
Job Details: 12/05/2023
"Customers complaint became a big ice ball an ice compartment, then would leak. Four times people have been out to try to fix the issue. Sounds like theyve replaced the icemaker a few times but nothing else. Installed icemaker kit that someone did silicone everywhere on it so that is all sealed. So installed kit with the control board. Customer said control board was never replaced reassembled everything tested fills. No leaks.no errors. Ice maker fan working properly.
We serviced a
LG DISHWASHER
Model LDF7932ST
Near Osseo, MN 55311
Nate
Job Details: 12/05/2023
"Uninstalled dishwasher. Very, very tight space. Removed old drain line. Hooked up new drain line and ran it through the floor into the basement and connected it to the line in the basement the old one was connected to. They had a plumber out to remove the old hard copper line that was leaking. I installed new waterline to dishwasher that connects to water in the basement. Everything works great now.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Eden Prairie, MN 55346
Adam
Job Details: 12/05/2023
"Tenants complaint not making ice. We were here back in February at that time as a different tenant and it was the same issue icemaker not working. Found the ice maker fill hose frozen. Use my little waterline buddy defrosted it tested water pressure. We got good water pressure at icemaker in dispenser. To heater is ohms out fine and in test mode I can get power to it. At this time I cant find anything wrong with it always a possibility the heat is not kicking on and could be a control board issue, but also could be a insulation issue in the door. Explain diagnosis to homeowner. At this time hes happy that its defrosted and they can use it but he dont wanna repair it and its just gonna leave it."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA
Near Big Lake, MN 55309
Matt
Job Details: 12/05/2023
"Customer complaint is, WATER DISP IS DRIPPING/LEAKING. Customer said that they saw a puddle on the ground one day, but none sense. Inspected and tested. Dispenser tray is dry. I filled a cup about 10 different times and it was not leaking. Dispenser is testing good and not leaking while testing. Refrigerator is almost 2 years old and the filter has never been replaced. I recommend customer replace filter."
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Saint Michael, MN 55376
Matt
Job Details: 12/05/2023
"Customer complaint is, ICE MAKER STOPPED, FREEZER IS WARM AND FOOD HAS ICE CRYSTALS. Inspected and tested. Freezer temperature is -2F and FF compartment is 36F. Customer had freezer set at -4 and FF set at 36F. The ice crystals are on the food inside the packaging. The ice maker is trying to cycle, but is just clicking. Also the ice maker fan is not working in test mode but is moving air when its not in test mode. I think the ice maker is causing the freezer temperatures to be too cold causing ice crystals on their food because its trying to cycle and make ice, but cant. Refrigerator needs a new ice maker part number WR30X39345 and ice maker fan part number WR60X31997. Please call in for authorization and schedule me 2 hours on my return trip. ; saved tckt"
We serviced a
KENMORE RANGE
Model 790.72803012
Near Minneapolis, MN 55445
Matt
Job Details: 12/05/2023
"Customer complaint is, IGNITER NOT WORKING. OVEN is working, this is a problem with the cooktop. None of the burners are sparking. Found the spark module has failed. Quoted customer $369. to install new spark module. Customer approved repair. Part on order. ; ordrd 1 5304508269 (Spark module)"
We serviced a
GE DISHWASHER
Model GDT695SMJ2ES
Near Roseville, MN 55113
Ivan
Job Details: 12/05/2023
"During troubleshooting, I discovered that the customer had disassembled the unit, leading to a significant leak due to the removal of the O-ring seal for the flow sensor. Additionally, I noticed leaks beneath the housing tub, and some of the plastic boots were compromised, likely during the customer's attempt to fix the issue. It appears that the connectors linking to the water flow for the main unit were disturbed.While testing all cycles in the diagnostic mode, I found no alarms, and everything checked out fine. However, the customer mentioned occasional issues with the drain pump and would like it replaced.To address these issues, the following parts are needed:WD01X22825 - O ringWD19X25187 - General Electric PUMP DRAIN KIT330 - WD01X10572 clamp needed for the plastic boot331 - WD01X10571 clamp needed for the plastic boot335 - WD01X10572 clamp needed for the plastic bootPlease provide a quote for the customer, and if there are any questions or if they wish to proceed with the repair.See pictures for reference . ; saved tckt"
We serviced a
LG REFRIGERATOR
Model LRFDS3016D/01
Near Anoka, MN 55303
Phillip
Job Details: 12/05/2023
"The compliant is the freezer and fresh food are not cooling well. Both temps are 10-20 degrees above the set temp. A previous company was out and replaced the freezer evaporator fan and then said it had a bad compressor when they came back. The customer from time to time gets Cf-error. The CF is for a bad condenser fan. The side are warmer than normal. I pulled it out and removed the rear cover. The back is very hot and the condenser fan is not working. I pulled up the voltages and I do get the 12 voltdc and signal voltages per the tech sheet. The fan tried to start and when it did it squeals. It needs the condenser fan motor and blade. Please order parts and contact the customer. Condenser fan motor EAU65058502I tried to get a picture and I think k this is the whole fan assembly MEA65930101. If this is order this part instead. ; snapped 2 QuickPics, states that autho needed"
We serviced a
GE DRYER
Model GTDP200EF3WS
Near Minneapolis, MN 55414
Ivan
Job Details: 12/05/2023
"During our visit, we discovered the need for the following replacement parts. Additionally, we identified two broken baffles for the drum, as well as wear and tear on the belt and pulley. The temperature reached up to 160?F during operation. We also observed that the selector switch is worn out, but it is still functional. If any issues arise in the future, it may need to be replaced. For now, it is working adequately.WE14X20683: General Electric BAFFLE (Quantity: 2)WE03X31620: General Electric PULLEY (Quantity: 1)WE03X29897: Belt (Quantity: 1)WE2M174: Screws (Quantity: 6)Please let customer know the quote for repair . ; saved tckt"
We serviced a
SAMSUNG WASHER
Model WA45H7000AW/A2
Near Savage, MN 55378
Delton
Job Details: 12/05/2023
Customer getting small dirt flakes all over clothes. Tub would need to be taken apart and outer tub and inner tub would need to be scrubbed down to full take care of problem. But based on this model/serial number it is affected by the Samsung voluntary recall sue to tops flying off.I called Hale and let him know about recall and I recommended to do their replacement to prevent further issues of the recall. Hale will look into it.Otherwise schedule 2 hours so i can split whole tub and manually scrub it out.Samsung 1-866-264-5636 ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS26C4XXY04
Near Woodbury, MN 55125
Ivan
Job Details: 12/05/2023
"Customer complained that vegetables in the fresh section of the refrigerator were freezing. I noticed that the main settings were set to 44?F. Reset them to the manufacturer's recommendations of 37?F for the fresh section and 1?F for the freezer. In order to resolve this issue, we need to replace the air damper control, which is intermittent and stays open.WPW10258562 water valve W10814173 Whirlpool DIFFUSER; ordrd 1 W10814173 (Duper control)"