Notes from real Omega Force service calls: the appliance, the problem we found and how we fixed it.
Repairs completed July 6, 2022 to July 8, 2022
Model WF42H5000AW/A2
Customer said leaked on floor and into basement. Enough to soak up whole towel. I ran quick wash cycle with top and back off. Load of towels. Wash completed whole cycle and i did not find any leaks. Not sure what caused that amount of water to leak. Customer will use it and keep an eye on it and call back if it continues.
“Great service and friendly”
Rod S.
Model RF28HFEDBSR/AA
The fresh food cover was building up with frost. I defrosted the evaporator and replaced the defrost sensor. Installed the drain kit and the extra loop heater. I verified the heaters come on before and after the repair.
“Phil did an excellent job fixing our refrigerator. He explained the cause of the problem and how he would resolve it. Phil completed the repair promptly. He was very conscientious about keeping the area clean. We are delighted with the quality of work. The force is strong with Phil.”
Kamal M.
Model GFW650SSN1WW
Needs INVERTER. Installed new inverter board and tested. Washer is working great. Washer is now fixed.
“Good knowledgeable technician”
Mark L.
Model WOS51EC0AS00
Customer complaint is, did self clean, unlocked was ok for a minute opened door then dead. Inspected and tested. Found the thermal fuse had blown. Installed new thermal fuse and tested. Oven is working great. Oven is now fixed.
“Matt was prompt, courteous, knowledge and friendly! He completed the work carefully and addressed all of my concerns before going ahead with the repair. He explained why my oven panel overheated after the self-clean cycle and helped me understand what I did wrong so it doesn't happen again. Thanks Matt for a GREAT job!! Marcia C.”
Stephen & Marcia C.
Model SHPM65Z55N/20
Took out old dishwasher and installed new dishwasher. Had to add granite mounting bracket. Tested and dishwasher is running and working good.
“He was thorough and also helped me to problem solve how to proceed with the repair on my dishwasher.”
Gerd & Janelle C.
Model ED5CHQXKB05
Found that the refrigerator water line from the wall water shut off was leaking, continuously. Replaced water line to refrigerator, tested and no more leaks. Refrigerator is working good.
“Absolutely awesome service!!!”
Dara H.
Model LFXS28566S/00THISIS
This is a new issue. Last time there was water in the freezer. Now the dispenser switch is stuck closed so when the dispenser is unlocked it will dispense water or ice. I found the dispenser switch was full of calcium and stuck closed. I replaced the switch. Its working good now.
Model FFBD2411NS1A
I replaced the main control. The dishwasher is working good now.
“Technician was prompt, polite, and skilled. Very happy with the repairs.”
Jim W.
Model KUDL03IVWH4
I verified the issue with the front panel. I replaced the front user interface panel. All buttons and functions tested good.
“Very easy with the video visit first, then Phil was polite and efficient. Couldn’t have taken 20 minutes.”
Robert G.
