The customer said the washer drains and spins its just loud like a bad bearing. I ran the washer on spin and verified the bearing is bad. Needs bearing, but advised customer to buy a new unit.

"Last week I replaced the drain pump, today I replaced the door boot . I ran the washer and it does not drain and works good."

The washer was shaking. The front level leg came loose and was on the ground. I put the leg back in and adjusted the hight. I ran the washer with 4 towels in a wash and spin. The washer shakes a little bit but it is upstairs and sits on carpet. I advised the customer that when she washes the king sheets to use low speed.

The customer said the oven would not bake. I tested the broil and broil works. I removed the bake ignitor and tested it. The bake ignitor is bad. I replaced the bake ignitor and tested the bake. The oven is now able to bake.

"Replaced all listed parts and caulked the edges inside ice box, tested and ice maker cycles and fills. Refrigerator is working good. Shouldnt frost up anymore in ice box since all parts related to that problem was replaced."

Installed parts from last diagnosis. Now they have hot water.

"Customer complaint is, THEY ARE GETTING A GAS SMELL NOW. Inspected and tested. I put the liquid leak detector on the fitting on the back side and couldnt find any leaks. I ran dryer for 10 minutes and checked again and it was good. I cant find any leaks and dont smell anything."

"Customer complaint is, NOT COLD. Inspected and tested. Customer said that at times he doesnt here the compressor running Freezer was -4 and FF compartment was 43F after doors had been open a bit. Compressor and evaporator fan are running. I put it into test mode and damper was opening and closing and heating element was coming on. I removed compressor compartment cover and condenser fan is running and compressor is extremely hot. Needs sealed system repair.

"Customer complaint is, sound like it is lighting almost all the time its running even though it is lit. Customer said that after it preheats, it sounds like it keeps reigniting. She said its cooking just fine. Inspected and tested. Found that after it preheats, the bake burner will cut in and out. I pulled out the range and the bake ignitor is only drawing 2.89 amps. This is going to need a new bake ignitor. Installed new bake ignitor and tested. Oven is working great and the flame is not cutting in and out anymore. Oven is now fixed."

"Found that thermisor is out of range caused high limit to open and cut power to heating element. Customer approved estimate. Replaced parts, tested and found that dryer vent is clogged. Customer approved estimate to clean out dryer vent as well. Tested and dryer is now cycling heat normally. Dryer is heating and venting out good.

"Customer complaint is, TEMPS ARE RISING IN THE FF SECTION. Customer said it was getting really hot on the outside on the right hand side. Customer had refrigerator unplugged and empty when I got here. Customer also said freezer wasnt quite as cold as it should be. I plugged refrigerator in and compressor and all fans are working. The condenser coils were plugged solid. I vacuumed of coils and ran freezer cooling test and after 20 minutes there was only frost on about 60-70 percent. Theres no errors. There was a software update available, so I installed it.

"Baffle fell off after her brother ran shoes through the dryer. Reattached baffle, vacuumed out dryer, and replaced bad belt.

Dryer squealing super loud when it runs: took dryer apart, found a front glide bearing kit where the plastic was completely worn through, so the metal drum was gliding on metal. Replaced front glide bearing kit, belt, and felt seal. Vacuuumed out and greased rear bearing and pully. Runs great now.

Icemaker hasnt made ice since they moved in. Found a bad Icemaker. I could get it to jump start and cycle but the motor is crunchy and scrapie sounding. Replaced bad Icemaker. Cycled it. Runs great now.

"Went into diagnostics and had stored errors of F9E1, FAE2, F7E1. Customer states it will get F9E1 and stop dishwasher. I checked drain pump and drain line and it drains fully every time. No errors when im here and nothing is sounding abnormal. Ran diagnostics tests twice and completed with no errors. Customer will use dishwasher as normal and call back if problem persists."

Bake option doesnt work. Failed hot surface igniter was replaced. I tested it and it preheated in seven minutes.

Water pressure is slow. Installed new valve and now pressure is great and filling and dispensing normal.

Failed bake element in the bottom oven.; ordrd 1 WP7406P428-60 (Element) and 2 WP74010205 (Knob)s

"I replaced the valve and tested the water supply and washer it is now filling and progressing as designed. The washer is now fixed. I called but it went to VM please call and collect.; saved tckt , states that autho needed"

"Fresh food and freezer sections are room temperature. Compressor is running, but condenser line is cold. No frost on evaporator. Needs sealed system work. Please call customer and quote. Fridge rolls right out. Good space behind it. Island in front. ; saved tckt"

"The fresh food evaporator is frosted up and frost is coming out the vent. It will need to be defrosted, add the heater, replace the sensor and drain tubes. The customer will unplug the fridge to defrost it. Quoted 478 with check and 501with card. ; schdld next appmnt for 5/17 WED !"

"The fridge was off and defrosted. I removed the rear fridge cover. I replaced the temp sensor, added the heater and installed the heater strap. I pulled the fridge out and installed the new drain tubes. I made sure the energy save it off. ; used 1 DA32-10104N (TEMP SENSOR), 1 DA82-01415A (DRAIN KIT), and 1 SH502 (HEATER) from stock"

"Found that washer wont spin out clothes. Is very loud and it is agitating while trying to spin. Transmission is bad. Ordering transmission, motor coupler, clutch and rescheduling.; ordrd 1 3360629 (Transmission) and 1 285785 (Clutch) and 1 285753a (Motor coupler)"

"No power, I popped the control board cover and checked the harness and the power kicked on when I seated a molex connector. The fridge began cooling instantly."

"Not making ice: found some small cubes stuck in the icemaker assembly. I cleaned out the cubes that were stuck in the fingers, and cycled the icemaker and cycled and filled with water although it wasnt a ton of water. The water dispenser dispensers water well. Told customer it could either be that the waterline for the icemaker is partially frozen in the door, or that the water valve is failing.

"Failed sealed system, loud compressor, running 24/7.

Washer leaks. I found the hose had pulled off and the door boot was all eaten up. It had evidence of leaking for a long time. There was something hard rolling around between the tub and basket. This washer has many issues; they declined repairs.

"Customer complaint is, NOT HEATING UP. Inspected and tested. Found the resettable fuse was blown again. I reset fuse and tested. Dryer temperature spiked to 250F before I shut it off. I disconnected vent from back of dryer and tested and its heating perfectly between 220F and 100F and airflow on back of dryer is 26mph. The problem is with the vent. It vents out the second story. I advised customer to not use dryer until the vent gets addressed."

Replaced bad valve and fan. Dispenses water great now. No leaks.

UI died and unit doesnt cool intermittently . Door pressure made the unit loose power then reload. I checked all the wiring connection and the door started behaving as designed; although I found no issues they will call if the door starts acting up again.

"Found that evaporator fan motor is shorted and not running. picked up new part. Replaced evaporator fan motor, tested and now it is running, refrigerator is cooling and working good.

"Raised front of dishwasher up more, as far as it can be adjusted. Cleaned some debris and plastic out of the filter. It runs, drains, washes, etc great/ no leaks."

"Customer complaint is, ICE MAKER PROBLEM, NO ICE/ DISPENSER LEAKING. Customer said its making ice, just when they open the ice room door water runs down below the door. Inspected and tested. FF compartment is 38F and freezer is 3F. Ice bucket is full of cubes and there solid. I inspected ice room and dont see any water and or ice buildup. I removed ice maker and fill tube is clear. I cant find anything wrong with ice maker/dispenser."

"Clean flashes. Heater error, I found this unit has the redesign for the control board and heater. She declined repairs."

"Reinstalled dishwasher. One bracket was broken, nothing attached on top. Reattached in 6 places. Got it level and flush with cabinets. Works great now. Racks dont fall out."

"Customer complaint is, NOT DRYING, ROTTEN FOOD SMELL WHEN IT RUNS. Inspected and tested. Found the filter was plugged solid, also the board has failed and is not turning the heating element on. Heating element was 19 ohms from the board.

"Metal back plate cover that covers the convection fan motors was vibrating causing a loud noise. I replaced part, tested and now runs quiet and is working good."

"Customer complaint is, Ice maker is just releasing ice cubes without prompt. Customer said that sometimes after getting ice, they will walk away and then randomly ice falls out of the chute. They dont hear the auger motor running when it does this, so it seems like the ice chute door is getting stuck open. Inspected and tested. Ice chute door was working perfectly while testing. I inspected wiring harness at the bottom hinge and it looks good. I installed new ice chute door and tested. Everything is working good."

The freezer led and most of the fresh food leds are out. I replaced the freezer led and now all are working. I replaced the main board because of the defrost issue. All tested good.

Replaced bad UI and bad ACU. Runs great now. Ran through a full cycle.

"Dishwasher has been making a loud kazoo noise while running. It has a bad sump motor. Quoted for new one. Its a 14 year old washer, they would rather replace."

I verified the boot is ripped. I replaced the door boot and checked for leaks. All is good .

I installed the missing spring. Everything is working good.

The customer said there was some water seen on the floor just behind the washer. I started the washer on a bulky cycle and selected super so it would add the most amount of water. The washer filled to the top and inlet wash for 15 minutes. After 15 minutes I found no water leaking. I ran a drain and there is no water leaking. I put into spin. As it started to spin I could hear the bearings are bad. I tipped it back and water is leaking from the transmission seal. I quoted customer for the transmission and shaver assembly.

The customer said the ice maker is acting up and water drips out the dispenser flap. I pulled the ice bucket out and found frost on the bottom of the ice maker. I put the whole unit in defrost and defrosted the ice maker compartment. I removed the ice maker and inspected the ice fill tube. I could not see the tip of the fill tube. I pushed the water line in until the top of the fill tube was adjusted correctly. That should help. No other issues found today.

The display was blank but you could still press buttons and use the ovens. I disconnected the cables to the display then plugged them back in. Now the display is on and all is working.

"The customer said the fridge was making a buzz or a hum and then click. The whole unit is not cooling. When I arrived I found the fridge was plugged in fans are running but its not cooling. I plugged the Newfi tool in. It said the condenser fan is not working. I pulled the fridge out and found the condenser fan and the compressor are not working. The compressor is getting 120 volts but not working. The condenser fan is running but very slow. I tried a new relay and a hard start, the compressor starts up but it sounds terrible and then locks up. It will need the compressor kit and condenser fan motor. I gave the customer a quote. At this time the customer declined the repair.

"Customer complaint is, WATER DRIPPING INTO DISPENSOR AND THEN INTO BASKET. Inspected and tested. Found the valve has failed. I couldnt get the water shut off to the washer and broke the cold water handle trying. Customer went to shut the water off to the house and couldnt turn the valve either. Customer is going to call a plumber and have the valve fixed and will call us back when there ready. ; saved tckt"

"Found that drain pump is bad, broken fins. But also found that there is a big rip in the door boot. Ordering door boot and drain pump. Washer is underneath counter in tight laundry area and have to pull out and disconnect all hoses to pull out far enough to get top off and have room to replace drain pump. Scheduling extra time.; ordrd 1 4681ea2001t (Drain pump) and 1 Mds47123608 (Door boot)"

"Microwave does not work and gets a door alarm. Upon arrival and inspection I found the wall oven was not secured. The oven door is sprung and bent. There was missing screws throughout. When I looked out the door close, I found on the left hand side, the frame of the microwave is badly damaged, leaving a gap for microwave emission leakage. Please send this in for replacement pictures attached.; saved tckt"

"Customer complaint is, NOT COOLING. This is a built in refrigerator. Inspected and tested. Freezer was 6F and FF compartment was 60F. I went to put it Into test mode and it started flashing at me and clicking on the board. I power cycled it and now it doesnt turn on. Needs a new board service kit. Quoted customer $800. to install kit. Customer approved repairs. Part on order. ; ordrd 1 W10789107 (Board service kit)"

Timer not advancing and will continually run on same spot. Found that MCU is bad and not sending power to timer to advance it. Model and serial number tag has been rubbed off couldnt pull up parts info but able to find part number on the board. Part shows NLA. Please search part and see if it can be found and give customer estimate and eta.MCU part# 134149220; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

"Customer complaint is, THE WATER HAS STOPPED SPRAYING DURING A WASH CYCLE. THE CONTROL PANEL WORKS FINE. Inspected and tested. Circulation motor is just humming. I removed pump and found the filter is shredded. Quoted customer $667. to install new sump assembly. Customer approved repairs. Part on order. ; ordrd 1 W10805015 (Sump assembly)"

Compressor drawing .72 amps. Compressor buzzing louder than normal. Condenser line is cool. No frost on evaporator. Fans are running. Fresh food and freezer sections are room temp. Lots of room to service the fridge. Sealed system issue. Please contact LG and get CN# and contact customer for quote for repair. ; saved tckt

The customer said the washer was leaking from the front while it was being used. I ran the washer and found water leaking out from the front. I inspected the boot and found a small hole in the door boot. I quoted the customer for the repair. replaced the boot. I ran the washer again and there are no leaks.

Random buttons not working. Bake broil cooking timer clock dont work and maybe a couple others. Unplugged unit. Replugged it in and now working.

"Customer complaint is, WATER LEAKS FROM THE FREEZER. IT SEEMS LIKE IT'S COMING FROM BEHIND THE PANEL AT THE BACK OF THE FREEZER. Inspected and tested. Found the evaporator defrost drain is frozen. Defrosted drain pan, cleaned out drain and installed new heat probe. Tested and drain is open. Refrigerator is now fixed.

"Customer complaint is, LEAKING IN THE FREEZER. Inspected and tested. Found the evaporator defrost drain was plugged. Defrosted freezer floor, evaporator drain pan and cleaned out drain on back side. Tested and drain is now clear. Refrigerator is now fixed."

"Not draining well. Disconnected the drain line. Cleaned it out. Disconnected it from both the drain pump and garbage disposal. Sucked 20 gallons of water through the line. Then let the dishwasher run, cancelled it, did the same again, drains all the way now."

Dishwasher does not wash. The dishwasher is stuck. They decided not to fix it.

"Not draining. No voltage to the pump. I checked for glass or debris and found none. I quoted a control board, they want to discuss their options and will let us know if they want to move forward."

"Replaced bad valve and filter head assembly. Found the line to the icemaker had detached too because the fill tube was full of solid ice from bad valve slowly dripping into it. Steamed out water fill tube, and reattached waterline on back of fridge to the fill tube. Adhered with special glue and tape. Cycled Icemaker and it filled well. Installed fitting on rear waterlines to stop leak at connection. Everything dispenses well now with no leaks.

Evaporator iced over again. Steamed it all off. Frosted over nicely within 10 minutes. I moved it to the recommended spot. Should not have any more issues.

Drain pump runs when you try and run a cycle. Found the flood pan full of water. The water inlet on the left side had disconnected. Reconnected it and gave it a good extra seal with red glue. Tested it out 3 times. No leaks now. Runs great. Charged minimum labor.

"Replaced the cracked inlet water valve with new one. Tested and no more leaks. Refrigerator dispenses water and is working good.

Customer had already found the big mouse nest but i went ahead and pulled out some more panels and cleaned out inside oven of mouse dropping. Also found that broil igntier was bent and not next to broil burner. Tested and oven is heating and working good.

The front drum seal was falling off the drum. I also found the rear right roller was falling apart. I replaced the seal and rollers. I cleaned and oiled the other rollers. The dryer sounds good now.

Installed board. Reassembled. Then went through test mode and its working great. Its heating well and washing good.

"Not draining. There was some type of blockage in the air gap area of the drain. Took air gap and drain lines apart, and now it drains great after cleaning it, but then it wouldnt fill with water and kept giving an E01 error. Found the flood pan underneath full of water from when it couldnt drain. Sucked and dried all the water out. Now it all runs great."

"Replaced motor, belt and added grease to front seal per the service bulletin. Tested and dryer is quiet, tumbling and heating. Dryer is working good."

"Not draining again, she washed a dog bed the filter was plugged with dog hair. I removed the blockage and tested the washer. It is now fixed."

The dishwasher would not dry. I found the heating element was bad. I replace the heating element. I verified in test mode the heater does come on.

"The customer said the fresh food section is in the fiftys and the freezer has frost all over the food. I found the freezer door gasket was falling off on the bottom of the door. I pushed it back in. I can see frost coming out the holes on the evaporator cover. I advised the customer it will need the drain kit, add on heater and defrost sensor. I gave a quote. I advised it will need to be unplugged and doors open for 24 hours. At this time the customer wanted to think about it.

The control was flashing. I found the freezer fan was not working and the freezer evaporator is all frosted up. I put into defrost but the heater does not come on. After trouble shooting I found the main board does not send out 120 volts to the heater. It will need a main board. I replaced the rear main board and ran a defrost test. The heater comes on and the frost on the evaporator is melting. I advised them to give it 48 hours for the temps to recover.

The customer said while the door was open she fell back on the door just a little. Now the door does not close and the buttons do not respond. I found the door is binding and does not fully close. I also found the door strike was bent up. The left side of the tub was bent in. I pulled the dishwasher out a few inches and fixed the frame. I also bent the door strike down. I pushed it back in and leveled the dishwasher. Now the door shuts good and the buttons are working because the door latch engages.

"Replaced bearing kit, tested and dryer now runs quiet and is working good."

"Small oven not heating either on bake or broil. Also cooling fan isnt operating correctly and making loud noise. Talked with Peter on Techline. We found there is a reset button under the oven was able to press the reset and now oven is heating normal. We will need a new cooling fan. Peter said have the office request his tech sheet and will have parts break down and how to install cooling fan. ; snapped 1 QuickPics, states that autho needed"

"The washer does not drain and its loud when it tried to drain. I vacuumed all the water out and removed the drain filter. I found some color guard sheets in the filter. I felt the impeller in the pump and its broken. I replaced the drain pump. I started the washer and as it was filling water was leaking out the front. I found a big hole in the door boot. Im now ordering the door boot. ; used 1 4681EA2001T (DRAIN PUMP) from stock, ordrd 1 WP8182119 (Bellow)"

"Customer complaint is, SURFACE UNIT DOES NOT TURN OFF. Inspected and tested. Found the front right burner receptacle is melted part number WB17X210 as well as the burner coil part number WB30X24400 and the switch part number WB24T10025 has failed causing the burner on light to be on constantly. This is going to need all 3 parts. I quoted customer $548. to install parts. Customer declined repairs, but would like a quote for replacing with none OEM generic parts. ; saved tckt"

Unit still not making ice. Last time unit harvested with new ice maker and then filled. Now its not harvesting once ice is made. Giving a E30 code. Tech line said its a bad ice maker. Keeping the boards just incase. ; ordrd 1 00744441 (Ice maker)

"Freezer temp 3 degrees Fridge 39. Customers, complaint, icemaker in freezer. Bottom of it is freezing together. No air cold present and everything is working properly that I can tell. The only thing I could think of is maybe defrost stayed on longer. Ice cream is always hard. Customer has extremely hard water; snapped 2 QuickPics, states that autho needed"

"Found that valve leaked on ice maker and jammed ice maker and broke it. Need to order ice maker. Customer approved new estimate, charging $100 more for part. New estimate $371.Ordering part and rescheduling.; ordrd 1 W10873791 (Ice maker)"

NOT A REDO. CUSTOMER HAD FOOD STUCK IN DRAIN PUMP. HAD TO REMOVED UNIT AND REMOVE SIDE PANELS. NEED TO GET PAID; states that autho needed

"Customer complaint is, LEAKING OUT DISPENSER. Also the dispenser to tub hose has a hole and is leaking. I found out sense I was out here last year, that replacing the drawer usually fixes the dispenser leaking down the front. I installed new dispenser to tub hose and tested. I could not get washer to leak from the dispenser. Customer had ordered the drawer last year and had it. I installed the new drawer and tested. Still no leaks. Washer is now fixed. Im going to hang onto the dispenser assembly parts that I have for a few weeks just in case it leaks again we would have to replace the whole assembly. The 2 parts that I ordered for the assembly dont have the slider rails, so we would have to order them before we would go back. Part number is 5304514781. I did not collect any money, because Im not sure how much anymore because we didnt install all the parts and didnt know if we wanted to wait and see if the dispenser assembly is needed. ; saved tckt"

"OS 302Usually the oven works, but sometimes it doesnt heat. And sometimes the timer doesnt work on the clock. Sometimes the timer counts down too, but it doesnt beep when time is up.Please see code RJ said to include in this info. DW can you check with Marcone and see what the part number is for the main PCB/clock? On the diagram I dont see a separate board that would control the bake and broil elements. ; saved tckt"

Found that the only one side had springs while the other side has none so I only had to replace the spring side. Door opens and closes and no more banging. Range is working good.

"Customer complaint is, I NOTICED ABOUT 1/3 CUP WATER UNDERNEATH WASHER. Inspected and tested. Found washer was leaking from the drawer. Installed new drawer and drawer front and tested. No more leaks. Washer is now fixed."

"Customer complaint is, REF IS WAY TOO COLD 36 DEGREES, THEY REPLACED THE DAMPER AND THERMISTORS. Inspected and tested. FF compartment is set at 40F and temperatures are 40F on the top shelf and 39F in the bottom drawer. Freezer is 2F. Refrigerator is testing normal."

Found that top middle of freezer door gasket had a small gap. I used heat gun to mold gasket so that it is sealing. Customer also says too much ice is being made that it falls over the back of the ice bucket inside freezer and has to clean up many cubes of ice on the bottom of freezer. I checked and ice bucket and ice maker are correct parts and suggested that it could of been ice clumping up due to not sealing all the way and knocking ice over.

I replaced the coils and tested it. The dryer is now fixed."

"Leaking, I found that the pump seal was bad. It leaked quickly and the bracket was rusty from previous leaks. Needs new pump.

Installed dishwasher. Customer had all hoses that came with dishwasher. Installed all hoses. Removed all wrapping and crate. Once installed tried to level it the best I can but floor is uneven and tight fit. Its runs good and no leaks filled and drained good.

Dishwasher is tripping the breaker at various points. There is quite a bit of mouse junk under the dishwasher. Motor sounds horrible when it runs. Couldnt get it to trip but it sounds like the shaft is almost totally loose in the motor. Makes a metallic grinding and another sound like popcorn made out of metal. Quoted for new motor.

"Replaced ice maker, tested and ice maker cycles and fills. Ice maker is working good."

"Customer complaint is, NOT COOLING. Inspected and tested. Evaporator fan is running, but refrigerator is warm. I pulled out refrigerator and compressor is humming and clicking, but not running. Also the condenser fan wasnt running until I flicked it. The compressor has failed. Refrigerator needs a new compressor and condenser fan.

"Found that the drain hose's rubber kinked and ripped underneath the sink. Was able to cut out bad section and route drain hose with no kink. Tested and no more leaks. Gave customer tips on how to clean out dishwasher and get rid of stink. Dishwasher is running and working good.

"The customer said the refrigerator started having problems a few weeks ago. It started with the ice maker not making ice then not freezing food in the freezer. Now it does not cool well in the refrigerator and the freezer. The temp in the freezer was above 20 degrees and the fresh food section was in the 40s. I found the fans and compressor are running. The evaporator has a partial frost on the top right corner of the evaporator but its not a huge ball just frost. I pulled the unit out and tapped into the high and low side. If it was a bad compressor I would expect to see a suction pressure of 40-50 and high side 50-60. The pressures today while the compressor was running was 120 on the high side and the low side was in a 10 inch vacuum. Those pressure more indicate a sealed system leak. I recovered the refrigerant and added nitrogen. I brought the pressure up to 200 psi. I waited almost 20 minutes and I never found a leak, however the pressure did drop to 190 psi or so. I replaced the filter drier and purged the system with nitrogen. So the system was flushed with nitrogen twice. I pulled vacuum for about 15 minutes. I charged the system. I then added a leak sealant to stop any leaks. The freezer evaporator started to develop frost. It was slow but the evaporator was getting cold and I could see it slowly show frost. I advised the customer to give it the rest of the day and check on it tomorrow.

"Fresh food 55 degrees and freezer warm as well. Found the evaporator encased in ice. Steamed off evaporator to access the bi metal and heater to test those components. Found that it has a bad defrost heater. Ohms out at 18 mega ohms. Replaced heater and bi metal. Told customer 24 hours to get down to temp.

"Main board and touch pad, software update needed. UI is failed and needs to replace the ACU and User Interface. Quoted owner for repair, plus dryer removal.

I uninstalled an old unit and installed a new unit. I filled it with water manually and checked it it did not leak and drained great.