Service History 40 - Omega Force Appliance Repair

We serviced a

GE DISHWASHER

Model GDT695SMJ2ES

Near Minnetonka, MN 55305

Phillip

Job Details: 10/14/2022

"Customer complaint is the dishwasher is dead, no display. I plugged the newfi device into the bottom of the dishwasher and it has power but it will not connect to the dishwasher. The control board is working properly issue is the user interface panel. I quoted the customer BB. Ordering the user interface. ; ordrd 1 WD21X32000 (CONTROL BOARD ui)"

We serviced a

FRIGIDAIRE DISHWASHER

Model GLD2445RFC0

Near Farmington, MN 55024

Delton

Job Details: 10/14/2022

The refurbished board i replaced last time shorted. I replaced board with another one shipped. Tested and dishwasher powers on and all functions are working good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Chaska, MN 55318

Adam

Job Details: 10/14/2022

Fridge wasnt dispensing water and ice. Reservoir was busted and the dispenser isnt working. The dispenser wouldnt work on ice or water. Found the dispenser needs to be replaced. WP13005706 dispenser WP12956202 Resorvious assy ; ordrd 1 WP13005706 (Dispenser)

We serviced a

GE DISHWASHER

Model n/a

Near Maple Grove, MN 55311

Matt

Job Details: 10/14/2022

"Customer complaint is, NOT WORKING / NO POWER. DISHWASHER IS STOPPING MID-CYCLE AND SHUTTING OFF. NEED TO UNPLUG/PLUG BACK IN. Dishwasher has the model and serial sticker removed. Inspected and tested. Dishwasher was dead when I got here. Power cycled it and it turned on. Ran dishwasher through service diagnostics and everything worked and there was no errors. Started dishwasher on a heavy cycle and after about 15-20 minutes it went dead. I put dishwasher in consumer error mode and dishwasher turns on, but then goes dead. Its acting like the CSM is tripping, but I cant find any leaks that would be causing it. Without the model number and not being able to pinpoint whats tripping the CSM, I would be guessing on parts."

We serviced a

BOSCH DISHWASHER

Model SHE33M05UC/48

Near Minnetonka, MN 55345

Phillip

Job Details: 10/14/2022

"Customer complaint was the dishwasher does not drain. When I arrived, I found the dishwasher was pulled out, disassembled and disconnected from power. I hooked everything back up on the dishwasher and got it back installed. I removed the that covers the drain pump, impeller and found a piece of glass and a peanut stuck inside there. I removed the objects and verify the dishwasher does fill wash and drain."

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW92HEFW0

Near Lakeville, MN 55044

Delton

Job Details: 10/14/2022

"Found that debris and small items were stuck inside drain pump and blocking drain pump from draining. Cleaned out pump filter, tested and washer now drains. Washer fills, agitates, drains and spins. Washer is working good."

We serviced a

LG REFRIGERATOR

Model LFX31925ST/04

Near St. Louis Park, MN 55426

Phillip

Job Details: 10/14/2022

Customer complaint is the water dispenser slow of the door. Customer has replaced the water filter twice and is still slow. I removed the waterline from the main water valve in the back and make sure the pressure was good. Customer said another company was out and replaced the dual valve in the door. The valve in the back has not yet been replaced. Im going to order both and replace both if needed. ; ordrd 1 AJU72992603 (Primary valve) and 1 AJU74532703 (Valve)

We serviced a

KENMORE REFRIGERATOR

Model 25354362409

Near Burnsville, MN 55337

Delton

Job Details: 10/14/2022

Found that there is a sealed system leak/restriction. Big ice ball on evaporator and evaporator cover (see picture) cannot fully verify model/serial but customer had manual. Either way will need to be called into autho for sealed system repair.

We serviced a

LG REFRIGERATOR

Model LFX25960ST

Near Chaska, MN 55318

Delton

Job Details: 10/14/2022

"Found that water line on back of fridge had crack in it. Replaced bad section of line and used john guest fitting. Tested and no leaks. Refrigerator is working good.; used 1 FITTING4 (5/16' JG FITTING), and 1 Hose1 (Pt14- 1 Foot, 1/4' Tubing) from stock"

We serviced a

KENMORE DRYER- GAS

Model 11078102310

Near Monticello, MN 55362

Seth

Job Details: 10/14/2022

Squeaking. Failed idler bearing and worn rollers. I quoted replacement they declined they would prefer to repair themselves. I notified them another trip charge was possible.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM1

Near Chaska, MN 55318

Delton

Job Details: 10/14/2022

Found that leaking from drain hose as clamp was not fully seated on hose of drain pump. Also too much soap was being used and over suds leaking. I suggested to change soap and use less soap as they have soft water. Ran test and all functions are working good and no leaks.

We serviced a

LG WASHER TOP LOAD

Model WT1201CV

Near Eden Prairie, MN 55347

Delton

Job Details: 10/14/2022

Drain pump continually runs even when washer is shut off. Found that relay is stuck on for drain pump. I managed to tap and get the relay unstuck and tested all other functions of washer and works. Control board will need to be replaced. Customer will think about the repair and call back if they want to proceed.

We serviced a

ELECTROLUX DRYER- ELECTRIC

Model EFDE317TIW0

Near Cold Spring, MN 56320

Seth

Job Details: 10/14/2022

"Customer complained the unit stopped tumbling again. Upon arrival and inspection I found deep gouges and tooling marks on the pulley on the drive motor. I had not noticed them previously. I cleaned them up with a file and smooth and them out and installed a new belt and idler since the old belt had snapped. I put it back together and we watched a tumble for about 15 minutes customer request we leave this work order open until he gets in touch with us the beginning of next week. I asked the customer about previous service and he said other than us no one has touched it. But its obvious from damage that was in the machine before we came that this unit has been open and worked on may be previous to his ownership. There is an obvious dent underneath the bracket that holds the motor assembly from the underneath side. The bulkhead was cracked I was able to fix it with some foil tape. unit has a light rattle thats not surprising due to the body damage. I was unable to quiet it.; ordrd 1 134793511 (Idler), states that autho needed"

We serviced a

KITCHENAID WALL OVEN- ELECT

Model KEMS308SSS04

Near Minneapolis, MN 55419

Delton

Job Details: 10/14/2022

"Replaced magnetron, tested and microwave is heating and working good.Did not use inverter board."

We serviced a

GE DRYER- ELECTRIC

Model GTDP301EL0WS

Near Chaska, MN 55318

Adam

Job Details: 10/14/2022

Dryer over heats and turns off. Unit was getting over 200 degrees inside. Removed from the vent and then was operating correctly at normal temps. Dryer vent goes through the roof so couldnt get MPH or clean it. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

GE DRYER- ELECTRIC

Model GTDP301EL0WS

Near Chanhassen, MN 55317

Adam

Job Details: 10/14/2022

Installed timer from last diagnosis and now unit is working properly. Tested multiple timesInstalledWE4M533; saved tckt

We serviced a

SAMSUNG REFRIGERATOR

Model RSG257AARS/XAA

Near Eden Prairie, MN 55347

Adam

Job Details: 10/14/2022

Spring broke in the dispenser. Making a the flap not close and making frost in the freezer. Instal case assembly. Reassembled unit and tested multiple times. Now unit is working great. Used DA97-06473 that was preordered

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP25FNSS00

Near Minneapolis, MN 55439

Adam

Job Details: 10/14/2022

Not making ice. The obtic sensor isnt lighting up. Removed sensor and started to work. Pushed back in to place it wouldnt work. Un plugged sensor and noticed the plug on the sensor was lose. Reschedule customer to install sensor. If it still does it its a bad wire. ; ordrd 1 w10757851 (Optics sensor)

We serviced a

GE WALL OVEN- ELECT

Model JKP55W0V1WW

Near Minnetonka, MN 55345

Adam

Job Details: 10/14/2022

"Unit was giving a F7 code randomly. Everything is checking out fine. Looked at the all the plugs everything is good. Wasnt giving code for my self. Also couldnt get the cooling fan turn on. Was getting power to the fans. WB36K5505 displayWB26K5045 upper fan WB26X113 lower fan. ; snapped 2 QuickPics, states that autho needed"

We serviced a

WHIRLPOOL RANGE- GAS

Model KGRS807SSS00

Near Saint Paul, MN 55104

Phillip

Job Details: 10/14/2022

"The customer complaint is the oven would not bake or broil. I tried to bake and the bake make two quiet clunks and I smell gas. The broil does not spark at all, but the broil element does heat up. I test the gas valve solenoids from the DSI board. The broil solenoid is open and the bake solenoid value is off. After testing, I found the gas valve and the spark module are both defective. I quoted the customer for the repair and Im ordering parts. ; ordrd 1 WP9763716 (VALVE - OVEN BURNER) and 1 WP9762774 (Spark module)"

We serviced a

GE REFRIGERATOR

Model GNE29GMKIES

Near Maple Grove, MN 55311

Matt

Job Details: 10/14/2022

"Customer complaint is, WEIRD NOISES- LCD Reads 50 degrs- fridge items are frzn. Inspected and tested. Found the FF evaporator fan has failed. Installed new evaporator fan and tested. Refrigerator is now fixed. I hooked up SmartHQ and there was no software updates available. ; used 1 WR60X26866 (FRESH FOOD FAN) from stock"

We serviced a

SAMSUNG DRYER- GAS

Model DVG50M7450W/A3

Near Minneapolis, MN 55428

Matt

Job Details: 10/14/2022

"Customer complaint is, SMELLS LIKE BURNT POPCORN. Customer cleaned the vent already. Inspected and tested. Found there was a lint fire in the inside of the dryer. Vacuumed out inside of dryer and bulkhead. Tested and dryer is quick cycling. I disconnected the vent and heat is cycling perfectly between 200F and 100F. The vent comes out underneath the deck, so the customer is going to try and access it and clean it better."

We serviced a

KENMORE DRYER- ELECTRIC

Model 110.875616

Near Minneapolis, MN 55422

Matt

Job Details: 10/14/2022

"Customer complaint is, SAME ISSUE AS BEFORE- PRESS START NOTHING HAPPENS- THINKS NEW FUSE WENT BAD? Inspected and tested. Found the thermal fuse had failed again. Installed new thermal fuse and vacuumed out inside of dryer and bulkhead. Tested dryer and its heating great and cycling between 200F and 135F. The only thing I found was the front bulkhead was full of lint. Dryer is now fixed. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED5000DW2

Near Blaine, MN 55434

Phillip

Job Details: 10/14/2022

Customer complaint was the dryer takes too long to dry. The air flow on the dryer was not that bad and the dryer was able to maintain proper temperatures. The air flow outside was around 15 mph. I gave the customer a quote to clean the dryer ducts. I clean the dryer duct and now the air flow was around 24 mph.

We serviced a

GE RANGE- ELECTRIC

Model JB645RK1SS

Near Osseo, MN 55311

Adam

Job Details: 10/14/2022

Installed burner and switch. From last diagnosis and now unit is working properly. Installed WB30X24111 element WB24X25013 switch.

We serviced a

GE REFRIGERATOR

Model GSH22JSZBSS

Near Andover, MN 55304

Phillip

Job Details: 10/14/2022

Customer complaint is it wont dispense water off the door and leaking inside the refrigerator and ice in the bottom. Today the water dispenser was working. Advise the customer to keep the temperature of the freezer a little warmer and keep the light on dispenser on. Ice was accumulating down at the bottom because water is leaking out of the icemaker. I called the customer for a new icemaker and replace the icemaker and removed all the old ice. ; used 1 WR30X10093 (I/M ASSY) from stock

We serviced a

WHIRLPOOL DRYER- GAS

Model WGD92HEFW1

Near Ramsey, MN 55303

Matt

Job Details: 10/14/2022

"Customer complaint is, MAKING A LOUD SQUEALING NOISE. Inspected and tested. Found the idler pulley was seizing up and the belt was shredding. Installed new idler pulley, belt, cleaned up rollers and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed. ; used 1 279640 (ROLLER), and 1 661570V (BELT) from stock"

We serviced a

LG RANGE- ELECTRIC

Model LRE3061ST/00

Near Albertville, MN 55301

Matt

Job Details: 10/14/2022

"Customer complaint is, DEAD. Inspected and tested. Found the high limit thermostat was open. Installed high limit thermostat and now found the convection fan has failed. Quoted customer $418. to install new thermostat, convection fan motor and blade. Customer approved repairs. Installed all 3 parts and tested. Oven is heating great. Oven is now fixed."

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWSS0

Near Minneapolis, MN 55417

Delton

Job Details: 10/14/2022

"Found that the water float was stuck up preventing no water coming into dishwasher. Float was full of gunk causing it not to move up and down freely. I cleaned float, tested and dishwasher now fills and is working good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Otsego, MN 55330

Matt

Job Details: 10/13/2022

"Customer complaint is, flashing code E2 / F2. Inspected and tested. Found the UI has failed. Installed new UI and still giving error. Ordering new main board. Part on order. ; ordrd 1 W11306302 (Main board)"

We serviced a

UNKNOWN GARBAGE DISPOSAL

Model INSINK

Near Chaska, MN 55318

Adam

Job Details: 10/13/2022

Installed new garbage disposal tested for leaks and everything is working great

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4815EW1

Near Elk River, MN 55330

Matt

Job Details: 10/13/2022

"Customer complaint is, NOT LETTING HOT WATER IN. WATER IS GOING IN JUST DOESN'T FILL WITH HOT WATER. Inspected and tested. In test mode the hot and cold valves worked great. I started a normal cycle on hot water and it filled up perfectly. Washer is testing normal."

We serviced a

GE DRYER- ELECTRIC

Model GTD45EASJ2WS

Near Blaine, MN 55434

Matt

Job Details: 10/13/2022

"Customer complaint is, WONT START. Inspected and tested. Found the right high limit fuse is blown. Part on order. ; ordrd 1 WE04X26139 (High limit fuse)"

We serviced a

FISHER PAYKEL DRYER- ELECTRIC

Model DE62T27G

Near Cold Spring, MN 56320

Seth

Job Details: 10/13/2022

Loud when tumbling. Failed drum bearings were found. I quoted via bluebook but customer declined service.

We serviced a

BOSCH WALL OVEN- ELECT

Model HMB8050/01

Near Eden Prairie, MN 55347

Adam

Job Details: 10/13/2022

microwave from built in. Then plugged in to a outlet on the counter. The microwave is working properly. Found that the out for the microwave built in to the oven wasnt sending power. Disassembled oven and found a power fuse to the microwave had blown. Installed fuse now unit is working properly used 00413608. Tested multiple time and it works great

We serviced a

GE REFRIGERATOR

Model CFCP1NIYCSS

Near Chanhassen, MN 55317

Adam

Job Details: 10/13/2022

"Unit wasnt cooling the frist time we were out here. Nothing was running. Found the control board was bad. Replaced board and unit was running properly. Customer then called later on and said his water wasnt working. Came back out and found the water line had over time cracked and broke. This is a separate issue not related to the first one. We need to get paid for second repair because it wasnt related at all to the first one. ; used 1 HOSE2 (Pt516- 1 Foot, 5/16' TUBING), and 1 FITTING4 (5/16' JG FITTING) from stock"

We serviced a

Dacor RANGE- GAS

Model n/a

Near Eden Prairie, MN 55346

Adam

Job Details: 10/13/2022

Customers complaint was oven not working. Tested the broil the igniter glowed red then did light the gas. Bake on the other hand nothing would happen. Disassembled bottom of the oven and found the bake igniter was bad. Quoted customer for new igniter and installed new part. Tested unit and it worked properly. ; used 1 5303935066 (FLAT IGNITER) from stock

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSJ0WW

Near Wayzata, MN 55391

Adam

Job Details: 10/13/2022

Installed door lock tested unit and it was leaking took the front off and noticed the whole plastic tub was busted. Customer is going to replace unit and removed the lid lock to return

We serviced a

LG DRYER- GAS

Model DLG4971W

Near Maple Grove, MN 55369

Matt

Job Details: 10/13/2022

"Customer complaint is, WONT SPIN. Inspected and tested. The motor is just humming. I disassembled dryer and found one of the front rollers was seized up and there was a piece of the motor broken off. ."

We serviced a

LG RANGE- ELECTRIC

Model LRE3061ST/00

Near Maple Grove, MN 55369

Matt

Job Details: 10/13/2022

"Customer complaint is, OVEN wont hold temp- EVERYTHING ELSE WORKS FINE- GOES DOWN 40 DEGREES. Inspected and tested. Found the convection fan motor has failed. Needs a new motor and blade. Installed new convection fan motor and ordering new fan blade. Installed new fan blade and tested. Oven is heating great. Oven is now fixed."

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model WED70HEBW0

Near Hanover, MN 55341

Matt

Job Details: 10/13/2022

"Customer complaint is, WONT SPIN. Inspected and tested. Found the motor relay is fried on the board. Part number is WPW10542001 if customer calls back and wants us to order the board."

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model LER7648PQ1

Near Otsego, MN 55301

Matt

Job Details: 10/13/2022

"Customer complaint is, QUIT HEATING. Inspected and found the high limit thermostat was blown. Installed new high limit fuse kit and tested. Dryer is heating great and cycling between 220F and 115F. Dryer is now fixed. ; used 1 279816 (HI LIMIT/FUSE KIT) from stock"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW8600YW1

Near Rogers, MN 55374

Adam

Job Details: 10/13/2022

Installed bearing from last diagnosis. Now unit sounds with no issue. No loud noise or error codes. Tested unit multiple times it worked great.

We serviced a

LG DRYER- ELECTRIC

Model DLG4802W

Near Eagan, MN 55123

Delton

Job Details: 10/13/2022

"I tried the seal shipped but its too small and wont find around the drum. I cant find any part and looks like whole drum?Please research further and see.; saved tckt , states that autho needed"

We serviced a

GE DISHWASHER

Model GDT695SMJ5ES

Near Eagan, MN 55123

Delton

Job Details: 10/13/2022

"Replace water Diverter, tested and no more leaks. Dishwasher is working good."

We serviced a

LG RANGE- GAS

Model LRG30357ST

Near Minneapolis, MN 55417

Delton

Job Details: 10/13/2022

"Customer smells gas sometimes when using oven as well as he thinks there is too much gas smell when using cooktop. As im here the cooktop lights right away with minimal gas smell before it ignites. I also checked oven and igniter pulls 3.25 amps and bake burner ignites and i dont smell much gas. I explained the cooktop is normal to smell some gas as igniting the burners but oven with igntier seemly to be fine shouldnt have gas smell. I suggested its much more common for weak igniter to have a gas smell for oven but im not seeing that as in here. Customer will use as normal and call back if they still have issues.Update: i replaced igniter because i dropped my screwdriver on it and broke it, customer was watching so i replaced it no charge.; used 1 5303935066 (FLAT IGNITER) from stock"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model LSB6400KQ1

Near Richfield, MN 55423

Delton

Job Details: 10/13/2022

"Found that lid switch is broken. Replaced lid switch, tested and washer now spins and drains. Washer is working good.; used 1 3949247V (LID SWITCH) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Lakeville, MN 55044

Delton

Job Details: 10/13/2022

"Replaced auger assmebly, tested and everything seems like its working good. Ice maker cycles and fills. I informed customer that we would leave it open and i would have office call back in the morning to ensure ice is being made.Office: please follow up with customer and see if ice is being made before we close out work order.; saved tckt , states that autho needed"

We serviced a

KENMORE REFRIGERATOR

Model 10652299100

Near Lakeville, MN 55044

Delton

Job Details: 10/13/2022

Refrigerator is cooling as i am here. All foods in freezer are frozen and refrigerator is cold. I checked evaporator and has good frost pattern. Damper opens and closes. Condenser fan is running. I turned refrigerator temperature warmer and refrigerator shut off. All functions are working good and refrigerator is cooling as im here.I informed customer of this that there is a 30 day warranty though AHS and to call back if they are having further issues. Refrigerator is working good as im here.

We serviced a

FRIGIDAIRE DRYER- GAS

Model GLGR331AS3

Near Minneapolis, MN 55418

Phillip

Job Details: 10/13/2022

Customer complaint was the dryer does not heat. I started the dryer on time dry high heat and I heard the dryer ignite. After it cycled the first time the igniter would glow and the gas coils would chatter but no gas came through. The gas coils are weak. I also tested the dryer air flow and it was poor. I quoted for the coils and the dryer duct cleaning. I replaced the coils and cleaned the dryer duct. The dryer is heating good and the air flow is perfect. ; used 1 5303931775 (GLOW IGNITER & SENSOR) from stock

We serviced a

FRIGIDAIRE RANGE- GAS

Model FFGF3053LSG

Near Minneapolis, MN 55422

Phillip

Job Details: 10/13/2022

The customer complaint was the oven was not heating to bake. I started the oven bake and the ignitor took a long time to flow and never let gas in to ignite. The bake ignitor is weak. I quoted the customer BB for the ignitor. I replaced the bake ignitor and made sure it got to temp. ; used 1 5303935066 (IGNITER - OVEN GLOW BAKE) from stock

We serviced a

BOSCH DISHWASHER

Model SPX68U55UC/37

Near Minneapolis, MN 55427

Phillip

Job Details: 10/13/2022

"The customer complaint was the dishwasher will start but then a few minutes later it stops and maybe shows zeros. I started the dishwasher it first drains then fills. The pump sounds like it runs for a second then nothing. I pulled the dishwasher out and tested voltages. The control supplies power to the heat pump air a few seconds then nothing. No related fault codes. Their was 2 codes, one for bad drain pump but that happen when I disconnected the drain pump and the other was for water not filling. I ohm out the motor and it was good. 15 ohms across all terminals. I advised that it would need the mail controller. I was unable to locate the part. Please research and contact the customer. 12009192 controller; states that autho needed"

We serviced a

FRIGIDAIRE WASHER FRONT LOA

Model ATF6000FS1

Near Minneapolis, MN 55426

Phillip

Job Details: 10/13/2022

"The customer complained was the washer was not draining out the water, so were not spin. I started in the washer on a spin only cycle neck hear the drain pump kicking in home very loud. Gave the customer a quote for removing the drain filter, boot and looking for whatever couldve been stuck. I removed the drain trap boot and found a bra under wire was stuck inside the boot, and the propeller on the drain pump. I removed the wire and put everything back together. The washer now fills trains and spins good."

We serviced a

GE LAUNDRY CENTER

Model WSM2420D0CC

Near Minnetonka, MN 55305

Phillip

Job Details: 10/13/2022

"The customers complaint was the dryer with not heat. I said the dryer time dry and started the dryer and after a few minutes, there was no heat inside. I slid the washer dryer combo out and took voltage at the terminal block. Across the red and black I was getting 211. I then tested the High limit thermal fuse and found it was bad. I replaced the fuse and tested the airflow. Airflow was OK. The dryer heats slowly but the voltage is regulated so it is normal. ; used 1 WP3392519 (FUSE - NON-RESET & 2 WIRE TSTAT) from stock"

We serviced a

GE DISHWASHER

Model GDT630PMM6ES

Near Plymouth, MN 55442

Phillip

Job Details: 10/13/2022

Customer complaint was when they shut the door and hit start. The dishwasher is not recognizing the door shut so it starts to beep and the display flashes. At first today it was working fine for me and for the customer but the more I tried the worse the latch was working. I made sure the door is not sagging down and I did raise the front feet but its still doing the same thing. It will need a new door latch. ; ordrd 1 WD21X10490 (Latch)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS0

Near Plymouth, MN 55446

Phillip

Job Details: 10/13/2022

The customer complaint was the whole unit is not cooling. When I arrived I found the whole unit was warm and the customer had it plugged in but turned off. I turned the refrigerator back on and was waiting and listening for the compressor to start. I can hear the compressor hum and then click. I pulled the unit out and test the compressor. The compressor test good across each pin. I quoted the customer for a new start device and then I replaced it. The compressor started right up And its starting to cool down. I advised the customer that if it fails again within a couple days its gonna need a new compressor. ; used 1 PR041 (COMPRESSOR RELAY/OVERLOAD ASSM) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5SHAXLT02

Near Osseo, MN 55311

Phillip

Job Details: 10/13/2022

Customer complaint was when they open the freezer door. Sometimes there is smoke and fog that comes out. I advise the customer that it is normal to have some fog coming out of the freezer if the kitchen is warm and theyre doing a lot of cooking. I said the fan in the freezer will blow the cold air out and blow over the top of the ice bucket. No issues found on the refrigerator and freezer.

We serviced a

SAMSUNG REFRIGERATOR

Model RF4267HAWP/XAA01

Near Sartell, MN 56377

Seth

Job Details: 10/13/2022

Continued small leak from the seal between the upper fridge liner and lower fridge pan. Last time I was on site I noticed this issues and had the customer hard defrost the unit for 3 days it drained and stopped but then has started back up again over time. You can hear the moisture in the liner on the lower left hand side. There is no access to the leaking drain hose and no repair possible. This unit has the updated drain kit and I cleaned it last time I was onsite. Please send to options.; saved tckt

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DVE52M7750W/A3

Near St. Cloud, MN 56303

Seth

Job Details: 10/13/2022

Customers concern is unit no longer heat. Upon arrival and inspection I found the element and ground it and it was hot as long as it was plugged in. Is it blown the TCO and thermostats didnt cycle great. I replaced the heater assembly and the TCO and thermostat. I watched and temperature did not rise for three minutes. I watched it cycle and it cycled between-the and 207. The dryer looked great. all parts used.

We serviced a

KENMORE WASHER TOP LOAD

Model 110.2095299

Near Apple Valley, MN 55124

Delton

Job Details: 10/13/2022

Washer wont agitate and will sound like its spinning but water will drain but closes do not spin out. Found that there is transmission oil all over inside. Also washer will start to agitate then over heat and shut off. Also not agitator not agitating. Parts NA and due to costs of parts and labor would be over cost of new one. Customer would like to look into cash out if AHS wont replace it due to cost.Motor coupler 285753A; transmission 3360630; motor WP8314869; clutch WP8299642; dogs 80040; saved tckt

We serviced a

MAYTAG REFRIGERATOR

Model MBB2254GEW

Near Rogers, MN 55374

Phillip

Job Details: 10/06/2022

"Customer complaint is the fresh food section is not cooling, but the freezer section is fine. I found Im not getting in the airflow into the fresh food section but the freezer fan is running. I open the freezer door and saw the rear cover had frost on it. I put the refrigerator into a defrost and clamp around the brown wire, I got 0 A. I ohm out the thermostat was bad. I quoted the customer for a new thermostat. I defrosted the evaporator and replaced the thermostat. ; used 1 10442411 (DEFROST HEATER AND THERMOSTAT ASSM) from stock"

We serviced a

SAMSUNG RANGE- ELECTRIC

Model NE595R0ABSR

Near Burnsville, MN 55306

Delton

Job Details: 10/06/2022

"Found that convection fan motor is locked up, just hums and not spinning. Also found that control board is not sensing correct temperature. When it is 190 degrees the oven shows 350 degrees and preheats shuts off. Oven thermometer when ohm shows correct around the actual temperature. Control board DE92-03045F; convection fan motor DG96-00110E; oven sensor (incase) DG32-00002B; saved tckt"

We serviced a

LG WASHER TOP LOAD

Model WT1501CW

Near Lakeville, MN 55044

Delton

Job Details: 10/06/2022

"Hot water is working. I showed customer that they have to change the cycle to sanitize or bright whites to get hotter water. Using normal hot cycle is only about 80 degrees, also referred to user manual if customer wants to know the difference of used cycles. Customer is aware and will use different cycles based on load.Washer is working good."

We serviced a

ELECTROLUX DRYER- ELECTRIC

Model EFDE317TIW0

Near Cold Spring, MN 56320

Seth

Job Details: 10/06/2022

Wont tumble. Failed belt was replaced. I tested the dryer. It is now fixed.; used 1 137292700 (BELT) from stock

We serviced a

WHIRLPOOL DRYER- ELECTRIC

Model NOTAVAILABLE

Near St. Cloud, MN 56304

Seth

Job Details: 10/06/2022

Dryer just sounds a tone when she tries to start it. Find arrival and inspection I found the dryer worked fine when you adjusted the timer from the off position. I checked all three drying cycle types and watched for heat. And he did great on all three options. The dryer is working as designed no issues were found; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV36J4000EW/A3

Near Sartell, MN 56377

Seth

Job Details: 10/06/2022

Dryer is leaving marks on clothes. Upon arrival and inspection I found the felt seals were burnt causing the marking on clothes. We talked about replacing the seals but ultimately her dryer duct was blocked it was only flowing at 6 miles an hour. Spoke with the customer she asked us to only clean the dryer duct so I did and I was able to increase the dryer duct speed by 10 miles an hour. The temperature in the cavity looked great after the cleaning and stayed under 220?F. The dryer will still continue to mark close but will not overheat. The dryer is now operating with the correct temperatures as designed.

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model WFW94HEAW0

Near Sartell, MN 56377

Seth

Job Details: 10/06/2022

Customer states the door lock was stopping in the washer from washing. They got a little heavy handed with it and now it doesnt even try anymore. Upon arrival an inspection I found the rear bearing had a 1/4 to 3/16 play. It was pretty bad. I told them we can gladly do the work for them but Failure is eminent for the rear main bearing. Being that it was in a very nice space with no floor drain I recommended they replace it sooner than later. They declined service at this time.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US2A

Near Maple Grove, MN 55369

Phillip

Job Details: 10/06/2022

"This is a rental. The tenant said the dishwasher fills with water but at the end the soap is sitting at the bottom of the tub. She also said the filter plate was upside down and is warped. I started the dishwasher and it filled with water but the washer motor just hummed but never pumps water. I tapped on the motor with the end of a screwdriver and the motor start. I started and pumped water for a few minutes but then locked up again. The dishwasher will need a washer motor and filter. I called the owner but got no answer. I did send text. PartsWash motor 5304519906Filter plate 5304506525; saved tckt , states that autho needed"

We serviced a

KENMORE WASHER FRONT LOA

Model 110.449322

Near Saint Michael, MN 55376

Matt

Job Details: 10/06/2022

"Customer complaint is, makes noise like its starting to go out. Customer said it makes a clicking sound at the beginning of the cycle. I ran washer through a quick cycle and it sounded normal and I didnt hear anything abnormal. There is some play in the drum, so I would say its in the beginning stages of the rear bearing/support failing."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7230HW0

Near Maple Grove, MN 55311

Phillip

Job Details: 10/06/2022

The complaint is the washer is dead has no response. I verified the main board is getting 120 volts. The indicator led on the main board is not blinking. I followed the trouble shooting steps and found its not giving the 5 volts dc to the user interface. The washer will need the main board.Today I replaced the main board. The washer is now working and the main board is blinking with a green light. The board has a core. I will send the board back once I know how to.

We serviced a

KITCHENAID WASHER TOP LOAD

Model KAWS850JQ2

Near Rogers, MN 55374

Matt

Job Details: 10/06/2022

"Customer complaint is, WONT DRAIN OR SPIN. Inspected and tested. Found the lid switch has failed. Installed new lid switch and tested. Washer is working great. Washer is now fixed. ; used 1 3949247V (LID SWITCH) from stock"

We serviced a

KITCHENAID RANGE- GAS

Model KSDB900ESS0

Near Wayzata, MN 55391

Phillip

Job Details: 10/06/2022

"Customer complaint was the oven was taking too long to get the temperature and it will not go past 315. I removed the bottom cover to expose the bake element. I found the bake element was broken, so thats why the oven would not get to set temperature. Today I replaced the bake element and waited for the oven to get to 350."

We serviced a

GE REFRIGERATOR

Model GYE22HSKFSS

Near Plymouth, MN 55446

Phillip

Job Details: 10/06/2022

"Customers complaint was the icemaker will make ice, but it does not always dispense. The ice is getting jammed up inside the ice bucket, if the customer tapped on the bucket, then it would loosen it up enough where it would dispense ice. The customer also said that food on the left-hand side of the refrigerator was freezing.Today I replaced the ice door and installed the new air funnel that came with the ice door. The new filters the customer had were not working. The water would shut off after a few seconds of use. I advised the customer to call GE and buy new filters."

We serviced a

GE DISHWASHER

Model GDF520PSJ6SS

Near Corcoran, MN 55340

Phillip

Job Details: 10/06/2022

"Customer complaint was the dishwasher is dead and not responding. I verified the user interface panel does not respond at all and the dishwasher is plugged in. With the diagnostic tool, I verify there is power at the control board. After diagnosing, it will need the user interface boardToday I replaced the user interface and programmed it to 15. The dishwasher is now working good."

We serviced a

MAYTAG WASHER FRONT LOA

Model TOP LOAD

Near Maple Grove, MN 55311

Phillip

Job Details: 10/06/2022

"Customer complaint was the top old washer was shaking vibrating when they did a small load with rugs. I had the customers throw in some towels and start the machine. I let it run for about 20 minutes and then put it into a spin cycle and the washer started to shake bad. I opened lid and moved the clothes around. Once I read, distributed the load, the washer spun out good. I went over loading techniques with the customer. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Dayton, MN 55327

Matt

Job Details: 10/06/2022

"Customer complaint is, ICEMAKER / DISPENSER ISSUES, THE ICE MAKER DOES NOT MAKE ICE. Inspected and tested. Found the ice level arm was out of place. Reinstalled arm and cycled ice maker. It cycled perfectly and filled with water. Ice maker is now working great."

We serviced a

WHIRLPOOL DRYER- GAS

Model Wgd5100hw0

Near Andover, MN 55304

Matt

Job Details: 10/06/2022

"Customer complaint is, LONG DRY TIMES. Inspected and tested. Started dryer on a timed dry cycle and watched it cycle for almost 30 minutes and it was cycling perfectly between 210F and 100F. Dryer is operating normal while testing. Ive checked this over as thoroughly as I can and cant find anything wrong."

We serviced a

LG DISHWASHER

Model LDT5678ST

Near Otsego, MN 55301

Matt

Job Details: 10/06/2022

"Customer complaint is, really noisy and not pumping a lot of water- THINKS ITS THE PUMP- IT WHINES LOUDLY. Inspected and tested. Found the circulation pump is really loud. Needs a new pump. Installed new circulation pump and tested. Dishwasher sounds great. Dishwasher is now fixed."

We serviced a

LG DRYER- ELECTRIC

Model DLE1501W

Near Lakeville, MN 55044

Delton

Job Details: 10/06/2022

Found that dryer is always running when door is shut even when dryer is shut off. Relay on control is bad. Ordering control board and rescheduling.; ordrd 1 Ebr76542941 (Control board)

We serviced a

MAYTAG WASHER FRONT LOA

Model MVW6200KW2

Near Chaska, MN 55318

Adam

Job Details: 10/06/2022

Customers complaint not draining. Started unit while doing my other appliances repairs and found it was working properly and draining well and spinning welll. Customer though it was bad because it took so long to dry. She agreed.

We serviced a

SAMSUNG DRYER- ELECTRIC

Model DV52J8700GP/A2

Near Farmington, MN 55024

Delton

Job Details: 10/06/2022

"Found that the idler pulley and belt broke. Replaced those parts and cleaned out lint inside dryer, tested and dryer now tumbles and is heating and working good.; used 1 DE634A (PULLEY), and 1 341241 (BELT) from stock"

We serviced a

KENMORE DISHWASHER

Model 665.1581299

Near Farmington, MN 55024

Delton

Job Details: 10/06/2022

Found that the dishwasher touch panel is shorted and several buttons wont respond. Also door seal and door water deflectors are worn. Control panel only comes in black and the dishwasher is white and customer doesnt want that. Customer will complain if white panel cant be found.; door gasket WPW10509257; Deflector WP8528862 (need 2); saved tckt

We serviced a

ELECTROLUX REFRIGERATOR

Model EW23BC85KS7

Near Eagan, MN 55123

Delton

Job Details: 10/06/2022

Found that there is ice build up on fan. Customer disconnected ice maker but also controls the heater to melt frost on the ice maker evaporator. Would need ice maker assembly and ice box seal kit. Customer approved estimate. I plugged ice maker back in so itll melt frost before i come back with parts. Ordering parts and rescheduling.Adding extra time to do whole kit.; ordrd 1 5303918784 (Housing seal kit) and 1 243297613 (Ice maker)

We serviced a

ELECTROLUX MICROWAVE

Model EW30SO60QSC

Near Eagan, MN 55123

Delton

Job Details: 10/06/2022

"Replaced parts, door now opens and closes. Microwave is heating and working good"

We serviced a

MAYTAG DRYER- ELECTRIC

Model MED6630HW1

Near Elk River, MN 55330

Phillip

Job Details: 10/06/2022

Customer complain was the dryer makes a rumbling sound and does not dry that well. I started the dryer and I heard the rumbling sound. I removed the front and the drum and the cover to the blower wheel. I removed the Cover and found the blower wheel stripped. Today I replaced the blower wheel and reassembled the dryer. The dryers working good and it sounds better.

We serviced a

KITCHENAID COOKTOP- GAS

Model KFGS366VSS02

Near Plymouth, MN 55446

Nate

Job Details: 10/06/2022

Middle ignitor doesnt ignite well and when it does it keeps sparking. Either needs new manifold with ignitor WPW10204705 or spark module. DW I cant find anyone who has manifold except encompass.. ; ordrd 1 WP8286828 (Spark module)

We serviced a

GE REFRIGERATOR

Model PFE28PSKISS

Near Medina, MN 55340

Nate

Job Details: 10/06/2022

Freezer evaporator fan running loud. Made sure it was an issue of it being a bad motor and not because of ice build up. Ordered new freezer evaporator motor. Coming back Monday to install. 118 part N15 labor. ; ordrd 1 WR60X10352 (Freezer evaporator motor)

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Plymouth, MN 55447

Nate

Job Details: 10/06/2022

"Dishwasher was sometimes coming on by itself and sometimes not working. They would power cycle it and then it would work. Now totally dead. 120 at the junction box. Board is a solid green light. No communication between board and user interface. ; ordrd 1 WD21X24901 (Main PCB) and 1 WD21X23462 (User interface board)"

We serviced a

MAYTAG REFRIGERATOR

Model MFD2560HEW

Near Minneapolis, MN 55406

Nate

Job Details: 10/06/2022

"The fresh food section is warm. Found a bad evaporator fan. 12002744 is the part number."

We serviced a

AMANA DRYER- ELECTRIC

Model NDE2335AYW

Near Chaska, MN 55318

Adam

Job Details: 10/06/2022

Customers complaint was not drying well took 5 times to dry. Right away I took temps and airflow reading. Found the dryer vent out side was really bad. Once I unhooked from machine unit heated well. Also customer said that the dryer made noise found a bad idler. Reassembled and tested everything works properly but the vent needs to be cleaned. Installed WP37001287; used 1 WP37001287 (IDLER) from stock

We serviced a

ELECTROLUX REFRIGERATOR

Model EW23BC71IS3

Near Mendota Heights, MN 55120

Nate

Job Details: 10/06/2022

"Icemaker stopped working and it was making a click. The click is a normal sound from Icemaker. Cant put Icemaker into service mode, told customer to shut down fridge for 48 hours, so it can thaw out, then I come back and do diagnostics. Jared can you do a streem call after its defrosted, like we talked about, so I can return with parts. Its 40 in fresh food section under a bottle of water, and zero in freezer. Customer is unloading fresh food items now. ; O-emld tckt"

We serviced a

ELECTROLUX MICROWAVE

Model EW30SO60QSC

Near Eagan, MN 55123

Nate

Job Details: 10/06/2022

"Helped DE replace the door on the microwave. . ; saved tckt , states that autho needed"

We serviced a

BOSCH REFRIGERATOR

Model B36CT80SNB/02

Near Eden Prairie, MN 55347

Adam

Job Details: 10/06/2022

Installed evap fan this time for a noise in the freezer. Now unit is working properly. Installed ice maker and evap fan. Installed 12028493 ice maker and 12023002 evap fan

We serviced a

BOSCH DISHWASHER

Model SHXM65Z55N/01

Near Eden Prairie, MN 55347

Adam

Job Details: 10/06/2022

Unit wouldnt drain. Right way noticed they had a drain air gap. Unhooked that tried to drain still no luck. Hooked the vacuum up to drain line while it was pumping and it cleared with a bunch of food. Bypassed the air gap and now unit is working great

We serviced a

LG RANGE- ELECTRIC

Model LRE30453ST/01

Near Eden Prairie, MN 55347

Adam

Job Details: 10/06/2022

Unit display wasnt working for certain buttons wouldnt work. Replaced display board. Reassembled unit and now unit is working properly installed383ew1n006n

We serviced a

FRIGIDAIRE FREEZER

Model FFFH17F4QW0

Near Eden Prairie, MN 55347

Adam

Job Details: 10/06/2022

Unit wasnt running when I arrived but temps were around 40 degrees. Turned the cooling setting to the coldest and everything fired up. Watched the frost pattern took a while but did fill. Unit will need the temp sensor. Customer is going to do the repair him self; schdld next appmnt for 10/10 MON !

We serviced a

MAYTAG REFRIGERATOR

Model MTF2156GES

Near Eden Prairie, MN 55347

Adam

Job Details: 10/06/2022

The fridge door wouldnt shut correctly. Removed the door and readjusted all the hinges and greased. Reassembled door and adjusted to fit. Now door shuts properly. No parts needed just labor for adjusting

We serviced a

GE WASHER FRONT LOA

Model GFW490RSK0WW

Near Plymouth, MN 55446

Phillip

Job Details: 10/03/2022

"Customer said when she washed a small rug, the rug was still wet at the end of the cycle. I ran a cycle of about 5-6 towels on a rice and spin and everything was good. It drained all the water out and I spun the towel dry. Advise the customer not to put rugs in the washer because it can damage the washer."

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS

Near Saint Paul, MN 55104

Nate

Job Details: 10/03/2022

"Unit is dead. In the past when it wouldnt start they would slam the door. Then lately that wasnt working very often, so they would hit the breaker, but then it totally died. Found some bad microswitches and a bad 20amp fuse. Replaced all and now it runs and heats and the fan blows and light comes on. But turntable doesnt turn. Checked motor and its open. Customer will replace that part themself. They have the part number and have access to the two screws that hold it in. ; used 5 MICRO7 (3/16' MICROSWITCH), and 1 MICRO2 (20 AMP FUSE) from stock"

We serviced a

SAMSUNG DRYER- ELECTRIC

Model n/a

Near Lakeville, MN 55044

Delton

Job Details: 10/03/2022

"Found that backrollers and idler pulley were worn out. Replaced back rollers and idler pulley, tested and no more screeching. Dryer is working good.; used 2 4581EL3001E (ROLLER), and 1 DE634A (PULLEY) from stock"