We serviced a
KENMORE REFRIGERATOR
Model 106.74909401
Near Minnetonka, MN 55345
Adam
Job Details:
11/01/2023
Unit not cooling the fridge. This is top mount freezer. Freezer is cooling fine. Ice cream hard. No extra froze on evap cover. First checked to see if the fan is operating. It is not. Checked at control board getting 120 volts to the evap fan. Unit needs a new fan. Quoted blue book. Ordered part and rescheduled customer. WP2315539 - MOTOR-EVAP; ordrng 1 WP2315539 (Fan)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Richfield, MN 55423
Nate
Job Details:
11/01/2023
"Stops before the cycle is done. Doesnt do final drain. Also has been leaking out from corners of door. Ordered new bottom wiper, door seal, and main PCB. Needs afternoon appointment. ; ordrd 1 5304531745 (Control) and 1 154827601 (Tub gasket) and 1 5304500204 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WIT112CZJW00
Near Saint Paul, MN 55104
Nate
Job Details:
11/01/2023
"Not cooling. Room temp. No frost on evaporator. Sat for one year before he put it into the tenants unit. He put it on its back for 20 minutes before putting it in the unit. He heard a crunch underneath from behind. I checked the compressor. Ohms at 7, 7, and 12. Condenser line and condenser coils are cool to the touch. Compressor hot to the touch and running. Draws .2 amps. He will probably replace but would like an estimate for sealed system work. ; saved tckt"
We serviced a
BOSCH RANGE
Model HGI8054UC/06
Near Edina, MN 55439
Adam
Job Details:
11/01/2023
"Customers complaint not heating on bake. Also the front left burner doesnt want to lite. Tested the bake cycle found the igniter glowed a little hot but never enough to open the gas and ignited. Needs new igniter. For the front left burner found the igniter is bad also and sparking down low because its busted. Quoted for both. Have to order the cook top igniter. Installed oven igniter then tested unit after. Note oven is heating properly. Reschedule customer to do for he cook top igniter ; used 1 5303935066 (FLAT IGNITER) from stock, ordrd 1 00631633 (Igniter)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Maple Grove, MN 55311
Phillip
Job Details:
11/01/2023
"Arrived on site, tested washer, found there was an F1 E2 code. Cleared the codes and tested again the F1 E2 code came back. Ordered both replacement boards, informed customer will return with the boards ; ordrng 1 W10427967 (CCU control board), ordrd 1 WPW10374126 (MCU board)"
We serviced a
ELECTROLUX DISHWASHER
Model FFCD2418UW3A
Near Minneapolis, MN 55448
Phillip
Job Details:
11/01/2023
"Arrived checked out dishwasher, found the plug in the garage disposal was not removed. Removed the plug ran the dishwasher found the door latch was broken and the drain pump is very loud. Called and left customer a voicemail with the cost of repair. Door latch 5304525218Drain pump A00126401; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Elk River, MN 55330
Matt
Job Details:
11/01/2023
"Customer complaint is, WATER STILL AT THE BOTTOM AFTER USE. Inspected and tested. Found the drain hose extension is kinked behind the dishwasher. Needs a new hose. Quoted customer $290. to install new hose. I couldnt get ahold of Kianna, so I called the office and got passed around until I finally got ahold of Wil and he came up. Wil declined repairs and said its still under warranty and hes going to take care of it. I left dishwasher pulled out and hose disconnected per Wil and hes going to take care of it. Please bill customer. ; saved tckt"
We serviced a
GE REFRIGERATOR
Model GSS23GYPECFS
Near Eagan, MN 55123
Delton
Job Details:
11/01/2023
"Address is wrong, its 590 Eden Cir.I was running a bit late and then the GPS lead me to wrong place so it was after 5pm and customer left. Please contact customer and reschedule and correct address in our system.; saved tckt , states that autho needed"
We serviced a
GE DISHWASHER
Model GDP645SYN5FS
Near Otsego, MN 55330
Matt
Job Details:
11/01/2023
"Customer complaint is, FAILURE TO DRAIN ERROR. DRAIN PUMP WAS JUST REPLACED AND IT IS STILL AN ISSUE. Customer said hes also gotten a H20 error once. I removed the pressure sensor and theres some gunk in it. Cleaned it out and reassembled. I started a normal wash cycle and it gives a H20 error before it even finishes filling. I tried this 4 times and its doing the same thing. I put dishwasher into fault mode and theres no errors that come up. I ran dishwasher through service mode and everything worked perfectly. I tried starting a normal cycle again and it gave the H20 error. I had customer power cycle it at the breaker and tried again. Still giving the H20 error. Im going to order a pressure sensor and board and reschedule more time next time to diagnose. ; ordrd 1 WD21X30998 (Board) and 1 WD21X25468 (Pressure sensor)"
We serviced a
BOSCH DISHWASHER
Model SHX65T55UC/09
Near Minneapolis, MN 55405
Nate
Job Details:
11/01/2023
Not heating. Tested terminals 2 and 3 on the heat pump and its OL. Quoted and ordered new heat pump. Coming back Monday to install. ; ordrd 1 12008381 (Heat pump)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SR/AA
Near Maple Grove, MN 55369
Matt
Job Details:
11/01/2023
"Customer complaint is, MAKING NOISE AND NOW ITS WORSE. Inspected and tested. FF compartment temperature is 37F and freezer is -1. The ice room fan is pulsing and making a humming noise. I removed it and theres no ice in it. Customer approved repairs. Installed new auger motor assembly and tested. Auger assembly fan sounds great. Refrigerator is now fixed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Minnetonka, MN 55345
Adam
Job Details:
11/01/2023
Installed new heater from last diagnosis. Once installed. Went through test mode to make sure unit is operating correctly. During the test mode cycle checked for leaks also not a drop. Unit is working properly now.
We serviced a
LG WASHER
Model WM3600HVA/01
Near Maple Grove, MN 55369
Matt
Job Details:
11/01/2023
"Customer complaint is, DOESNT FILL WITH WATER TO WASH CLOTHES. Customer said that when they went to switch a load over to the dryer it was full of suds and the clothes were still wet and they saw some water on the floor behind washer. I put washer through test mode and when it was agitating, there was lots of soap suds and the washer. I drained and filled it again and still got soap suds. Also I can see were suds has been running down the back of the washer from the vent. Washer didnt leak while I was testing. Looks like its a soap suds issue. I recommended customer run a cleaner through the washer before using and clean it regularly."
We serviced a
SUBZERO++ FREEZER
Model 532
Near Medina, MN 55340
Phillip
Job Details:
11/01/2023
Today I replaced the freezer compressor and the fresh food thermostat. I also replaced the filter drier and leaked checked the system. I found no leaks. I pulled a deep vacuum and recharged the system with 9 ounces. We installed the ice bucket and turned the ice maker back on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model IX5BBEXDS01
Near Minneapolis, MN 55418
Nate
Job Details:
11/01/2023
"Freezer door not closing all the way. Found the rails needed to be adjusted and tightened.
We serviced a
LG DISHWASHER
Model LDP6797ST
Near Ramsey, MN 55303
Matt
Job Details:
11/01/2023
"Customer complaint is, ERROR CODE AE. Customer said the error started when her garbage disposal wasnt working and it was backing up into the sink when the dishwasher drained. Customer had a plumber out yesterday and the garbage disposal is now working. Inspected and tested. Theres a lot of standing water in the bottom of the dishwasher. I canceled and drained and started a heavy cycle. Dishwasher filled, washed and drained 3 different times and was working great. The pan underneath is dry. Looks like the issue was with the garbage disposal not draining and backing up into the dishwasher."
We serviced a
LG REFRIGERATOR
Model LFXS24623S/00
Near Burnsville, MN 55306
Adam
Job Details:
11/01/2023
Tapped into the system and got static pressure of 45psi looks like just bad compressor and no leak. Removed the old compressor and filter. Installed compressor. Purged system. Installed one side of filter purged to make sure its flowing through both sides. Finished the dryer filter. Pressured to 200 held with blue bubbles for 5 minutes while I updated board. All good. Vacuumed unit down under 300 microns. Filled to factory recommendation. Let unit run while cleaning up. Unit is operating correctly.
We serviced a
LG WASHER
Model WM3050CW
Near Minneapolis, MN 55446
Phillip
Job Details:
11/01/2023
"Arrived on site found the washer had a LE code. Ran a speed test found the washer was not functioning correctly. Removed the hall sensor and replaced. Cycled and tested no code ran speed test. The washer is operating correctly, leveled washer."
We serviced a
BOSCH DISHWASHER
Model SHV878WD3N/11
Near Minneapolis, MN 55406
Nate
Job Details:
11/01/2023
Stopping after five minutes. Found the air gap full of hair and plastic. Not draining. Showed the customer how to clean air gap. Cleaned it out. Now it drains 200% better. Took the filter out of the dishwasher and the customer cleaned that all up. Then I filled the dishwasher and drained it again. Cleaned it out with paper towels. Also adjusted the right and left feet so that the door doesnt hit the cabinet anymore. Closes much better now. Level too.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Minneapolis, MN 55417
Nate
Job Details:
11/01/2023
Icemaker has been leaking. Replaced bad Icemaker. Cycled it. Works great now.
We serviced a
SAMSUNG WASHER
Model WW22K6800AW/A2
Near Minneapolis, MN 55405
Nate
Job Details:
11/01/2023
"When I got here the washer was full of water and wouldnt unlock because of that. I drained the water out, and unlocked the door. Now the washer thinks its empty when its full of water. I drained it all out and unplugged the washer and disconnected the pressure sensor hose, reconnected it, plugged back in washer. Tried again on a rinse and spin, and now it drains all the water out. Runs great now. Water that was leaking through ceiling is not anywhere near the laundry area and the drain line is going down the drain pipe. No water on floor or sheet rock behind the washer. Everything good as far as we are concerned."
We serviced a
ELECTROLUX FREEZER
Model PLFU1778ES2
Near Eagan, MN 55123
Delton
Job Details:
11/01/2023
"Found that the cold control is bad. Jumped it and compressor turns on and runs. Customer approved estimate. Replaced cold control, tested and freezer turns on and is cooling and working good.
We serviced a
SAMSUNG WASHER
Model WF45K6500AW/A2
Near Lakeville, MN 55044
Delton
Job Details:
11/01/2023
Customer says will intermittently leak and have water in base pan. I ran test and found that the soap they are using has a lot of suds and would leak out the back vent . I showed customer and informed them to use less soap. Washer itself is working good.
We serviced a
GE DISHWASHER
Model GDT625PSJ4SS
Near Minneapolis, MN 55448
Phillip
Job Details:
11/01/2023
When you close the door and press start the dishwasher beeps indicating the door is open. I found the top of the dishwasher was bowing up so the door strike was not making contact with the latch. I pulled the dishwasher out and pushed down on the tub. Now the latch closes and the dishwasher will start.
We serviced a
SAMSUNG DRYER
Model DV45K6500GW/A3
Near Lakeville, MN 55044
Delton
Job Details:
11/01/2023
"Found that the moisture sensor was unplugged so the dryer would drop time because it didnt sense any wet load. Plugged it back in and cleaned out inside dryer of lint build up, Tested and now adds time for wet load. Dryer is working good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS2SHEXNS00
Near Minneapolis, MN 55446
Adam
Job Details:
10/31/2023
"Installed light socket once installed tested and could hear it shorting out. Pulled unit out protective mat. Removed the control board and inspected. See photos. The one cap is bad. Needs board. Not sure if we can still get the board or not. WPW10135090 board. Please source part and update customer. Shows none available ; snapped 1 QuickPics, states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KF1
Near Columbia Heights, MN 55421
Nate
Job Details:
10/31/2023
Main wash motor is all rusty and leaking. Owner already approved the quote from the office. I checked and verified its the pump thats leaking. Ordered pump. Coming back on Friday to install. Customer was quoted $50 less for labor. J13. ; ordrd 1 154844101 (Pump)
We serviced a
WHIRLPOOL DRYER
Model MGDC300XW0
Near Saint Paul, MN 55104
Phillip
Job Details:
10/31/2023
"The customer just says it doesnt heat. Again when we run it, it heats. We let run for about 20 minutes and its cycling on and off. The air flow is very good, 20 mph. We removed the ignition coils and replaced the coils with new ones. We ran the dryer again and its heating up good. The invoice includes the part from today plus the labor/trip charge from today and the labor from cleaning the 2 dryer ducts last visit. Please bill the customer for the total repair. We talked to the tenant on site today and gave him the update. ; used 1 5303931775 (Gas coils) from stock"
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Saint Paul, MN 55117
Nate
Job Details:
10/31/2023
Not draining. I forced a cancel and it drains very weak. Quoted for new drain pump. Coming back on Monday to install. ; ordrd 1 EAU62043403 (Drain Pump LG)
We serviced a
BEKO DISHWASHER
Model DUT36520X
Near Newport, MN 55055
Nate
Job Details:
10/31/2023
"Dishwasher has E01 error. Found the flood pan full of water. Wet vacuumed out flood pan, and checked and made sure flow sensor was connected. Also, control panel got damaged when the retail company they bought it from installed it. Needs new UI panel . DW can you please look up the control panel? Order it and schedule return visit? Also, dishwasher is super wedged under counter top. Not easy to get in or out. Thats how control panel get damaged in first place. Found that water wouldnt drain and that caused over flow. Had a large seed stuck in drain line/ removed seed, now it drains great. ; saved tckt"
We serviced a
JENN-AIR WALL OVEN++
Model JJW8630DDS
Near Maple Grove, MN 55369
Phillip
Job Details:
10/31/2023
The complaint is when they run the upper oven then start the lower oven the 4d22 fault code appears. The code means No Reverse Airflow Fan rotation (no/low RPM). It does not specify the upper or lower. ITs recommended that the upper and lower fan are replaced at the same time. I was unable to locate the lower cooling fan. Please research the part and contact the customer. Lower cooling fan WP74008437Upper cooling fan WP74008383; states that autho needed
We serviced a
SPEED QUEEN WASHER COIN OP++
Model SWNNY2SP113TW01
Near Minneapolis, MN 55403
Nate
Job Details:
10/31/2023
"Washer is said to be having problems washing. Not going through a cycle. I took it apart and there are belt shavings everywhere. I called SQ and they had me take the pump off and test the belt for agitate and spin and it moves normal. Nothing stuck between tubs. They said their motors rarely, ever have to be replaced. But if theres shavings it only happens because of over load. I called maintenance and told them that. Also, belt is damaged now from overload, and pump needs replacement too. Called maintenance and gave them quote (attached). They will call our office later to let us know if they have approval to order the parts. The belt and pump kit. ; saved tckt"
We serviced a
HAIER WASHER
Model HLC1700AXW
Near Eagan, MN 55122
Delton
Job Details:
10/31/2023
"Getting FC12 error, communication failure between board and motor. I checked connections between both and is secure. Called GE tech line and they said to replace both motor and control board for this model with that error.PW said to put it into pending autho and office will get authorization from Assurion.Control board WH18X27222; motor WH18X27723; saved tckt , states that autho needed"
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Apple Valley, MN 55124
Delton
Job Details:
10/31/2023
"Jared: Still got wrong part (round flipper) according to email and what we talked about the round is new style and we a new need a receiver (cam). Please look into this.I did not go to customers house.; saved tckt , states that autho needed"
We serviced a
LG DRYER
Model DLGY1902KE
Near Elk River, MN 55330
Matt
Job Details:
10/31/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the resettable fuse was tripped and theres been a lint fire on the inside of the dryer. Reset fuse and vacuumed out inside of dryer. Tested and dryer is heating, but is getting to hot and I shut it down when it got to 250F. Vent needs to be cleaned. It vents out the second story. I advised customer to not use dryer until vent gets cleaned."
We serviced a
GE MICROWAVE
Model JTP90SP3SS
Near Plymouth, MN 55446
Adam
Job Details:
10/31/2023
Unit wasnt heating and turn table not running. The door light and fan working. Sounds like bad switches. Removed board. Tested switches. Found one was new the other two were old. Found one bad switch. Customer said GE did the other one recently. I quoted for both switches. Installed part then tested multiple times working great.
We serviced a
LG DRYER
Model DLE5977W
Near Sartell, MN 56377
Matt
Job Details:
10/31/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the thermal fuse was open. Customer approved repairs. Installed new thermal fuse and vacuumed out inside of dryer. Tested and dryer is heating, but got over 250F before I shut it off. I disconnected vent and now heat is cycling between 225F and 140F and air flow is 25mph on back of dryer. I showed this to the customer and advised that they dont use until the vent gets cleaned. Customer is going to clean the vent.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Sartell, MN 56377
Matt
Job Details:
10/31/2023
"Customer complaint is, THE WASHING MACHINE IS MAKING A LOUD GRINDING NOISE DURING THE LATE RINSE CYCLE BEFORE IT STARTS THE SPIN CYCLE. Inspected and tested. Found the actuator isnt shifting all the way and its grinding. Customer approved repairs. Installed new actuator, splutch kit and tested. Washer sounds great. Washer is now fixed.
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Sartell, MN 56377
Matt
Job Details:
10/31/2023
"Customer complaint is, AGITATOR IS COMING APART. Inspected and tested. Found the fabric dispenser keeps popping off the agitator. Customer approved repairs. Installed new agitator and dispenser cup. Washer is now fixed."
We serviced a
WHIRLPOOL DRYER
Model NOTAVAILABLE
Near Apple Valley, MN 55124
Delton
Job Details:
10/31/2023
"Found that the door switch is open. Replaced that and dryer still not starting and then found that the thermal fuse is open and cut power to the motor. Customer approved estimate. Replaced door switch a nd thermal fuse. Also cleaned out inside dryer of lint build up. Tested with dryer vent disconnected and dryer cycling heat normally. I attached vent and heat spiked. Dryer run through ceiling and across house. I show customer and informed him that dryer vent would need to be cleaned.Dryer itself is running and working good.
We serviced a
MAYTAG WASHER STACKED++
Model LSE7806ACE
Near Mound, MN 55364
Adam
Job Details:
10/31/2023
Installed new water valve from last diagnosis. Once installed tested multiple times for leaks. Ran each valve for 5 minutes to make sure no leaks. Unit is now working properly. Had to go back to unit after I left for water leaking. Found the unit plastic fill dispenser was deflecting water backwards and everywhere. Made sure what was entering properly. Filled and drain over 5 times. Spin drained and tumbled correctly
We serviced a
LG WASHER
Model WM4270HWA
Near Maplewood, MN 55119
Nate
Job Details:
10/31/2023
"Giving an LE error. Ended up finding a bad hall sensor. Replaced sensor, and now it runs and spins great.
We serviced a
SAMSUNG REFRIGERATOR
Model RFG298HDRS/XAA
Near St. Louis Park, MN 55416
Phillip
Job Details:
10/31/2023
The customer said the ice makers are working fine. There is just a big sheet of ice under the crisper drawer. We found the defrost drain if plugged up. We defrosts the back panel and installed the new drain kit. I turned the energy saver off and advised the customer to leave it off.
We serviced a
MAYTAG DRYER
Model LDG7334AAE
Near Minneapolis, MN 55412
Phillip
Job Details:
10/31/2023
"Returned with blower wheel, Removed covers, installed new wheel, cycled, tested the dryer. Working as is should, no noises or vibration."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Saint Paul, MN 55116
Nate
Job Details:
10/31/2023
Leaking from heater terminals which are broken. Replaced heater assembly. Runs great now with no leaks. Used special glue as extra protection around HEATER.
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Champlin, MN 55316
Phillip
Job Details:
10/31/2023
Today we replaced the transmission only and ran the calibration. The washer runs and sounds good.
We serviced a
LG WASHER
Model WM3400CW
Near Dayton, MN 55327
Phillip
Job Details:
10/31/2023
The washer makes a noise during the drain and spin. The noise was only happening when the drain pump was on. We pulled the front off and removed the drain pump. We found a small price of wood stuck in the pump. We put it back together and ran it again. The washer sounds good.
We serviced a
KENMORE REFRIGERATOR
Model 106.57066601
Near Farmington, MN 55024
Delton
Job Details:
10/31/2023
"Replaced water line connection, tested and no leaks. Water dispenses and is working good.
We serviced a
KENMORE RANGE
Model 790.72402013
Near Minneapolis, MN 55406
Nate
Job Details:
10/31/2023
"Taking a long time to pre heat and they smell gas. Found a bad bake ignitor. Replaced the ignitor, ignites great now and heats great. Took temperatures and it heated up to set temperature of 350 within 5 minutes. No gas smell.
We serviced a
DANBY FREEZER
Model DUF167A4WDD
Near Burnsville, MN 55306
Delton
Job Details:
10/31/2023
"Replaced control board, evaporator fan motor, door switch since customer said the food thawing was intermittent. Tested and freezer compressor turns on and fan is running. Freezer is working good as Im here."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Minneapolis, MN 55431
Delton
Job Details:
10/31/2023
Replaced motor assembly, tested and dishwasher now runs and water is sloshing around. Dishwasher is working good.
We serviced a
LIEBHERR++ REF BUILT IN++
Model HCB2062
Near Minneapolis, MN 55439
Delton
Job Details:
10/31/2023
Replaced user interface. Tested and Display is bright and all buttons work and are functioning. Refrigerator is working good.
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A2
Near Minneapolis, MN 55419
Nate
Job Details:
10/31/2023
Dryer still squeals according to the customer. I ran it and confirmed it squeals. Took dryer apart and found the bushing worn down on the idler pully. Replaced pully, and also found a ton of lint inside the dryer. Made sure no holes in the filter. Cleaned out all the lint. Also cleaned out other random objects like spare change. Runs nice and quiet now.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Victoria, MN 55386
Adam
Job Details:
10/31/2023
Customer complaint. Light on board and wont respond. Customer said they tried to trip the breaker still didnt work. The control lock button is the one that is lit. Customer said it happened when unloading and heard herself bump the button because made a different noise. I held the button for 3 seconds. Lock light came off and it started to work. Tested button a few times and is working properly. Explained to customer what I found she said she held it for 3 seconds but didnt try today. I explained if it happens again make sure hands arent wet and clean.
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR/AA
Near Minneapolis, MN 55426
Adam
Job Details:
10/31/2023
"Customer complaint water dripping out fridge and under the crisper drawers. Removed the evap cover and found drain clogged. Installed drain kit to solve this issue and found the sensor was off a bit also so replaced evap sensor. Reassembled tested unit is working properly.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Saint Paul, MN 55104
Delton
Job Details:
10/31/2023
Replaced ignition board. Tested and now bake and broil spark and gas turns on in the oven. Oven preheated and is working good.
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Buffalo, MN 55313
Matt
Job Details:
10/31/2023
"Customer complaint is, ALARMS ARE GOING OFF. IT IS MAKING ICE. WONT DISP ICE OR WATER. Inspected and tested. Found the right FF door switch is flaky and only sometimes working. Quoted customer $242. to install new switch. Customer approved repair. Part on order. ; ordrd 1 WR23X29161 (Door switch)"
We serviced a
GE DISHWASHER
Model GDT665SMN2ES
Near Maple Grove, MN 55311
Adam
Job Details:
10/31/2023
"Display randomly goes dead. Found this one is having the one solid flash for a bad board or display. The wiring seams good. When testing. Quoting for display and control board. Left voice mail for authorization. Will need to follow up to make sure they want to repair Panel WD21X25371Board WD21X25992; snapped 1 QuickPics, states that autho needed"
We serviced a
BOSCH DISHWASHER
Model SHP878WD5N/11
Near Plymouth, MN 55446
Adam
Job Details:
10/31/2023
"Customers complaint, not heating or drying dishes. Unit was giving a code of E9. That is a heater code. Pulled unit out on protective mat. Ohmed out heater and it was open. Which means a bad heater. Quoted bluebook to install new heater. Customer approved. Ordered part and rescheduled. ; ordrng 1 12008381 (CIRCULATION MOTOR/PUMP ASSM COMPLETE)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Minnetrista, MN 55375
Adam
Job Details:
10/30/2023
Unit wasnt draining. Tip unit back and found the wire came right out of the plug. Installed new ends to the wire and clipped them on to the drain pump. Now its tight connection and is working properly. If happens again will need wiring harness or solder the wire to the drain pump.
We serviced a
WHIRLPOOL DRYER
Model WED7000DW2
Near Victoria, MN 55386
Adam
Job Details:
10/30/2023
Unit making loud noise during tumbling. Disassembled front of unit. The rollers and idler were good. Next checked the blower wheel. Found the blower wheel is busted. Didnt see the piece or anything from it. Installed new blower. Cleaned up rollers and idler. Reassembled tested unit is working properly.
We serviced a
LG DRYER
Model DLGX4001B
Near Victoria, MN 55386
Adam
Job Details:
10/30/2023
Customer complaint burning clothing. He showed me examples its not leaving brown streaks but melting on the back. Took temps and unit on high got up 250 which is way to hot. I unhooked the vent now high got up to 200. Explained to customer about the dryer vent. He will get someone out to clear it. Showed customer how the temp changes with it not hooked up also.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Otsego, MN 55330
Matt
Job Details:
10/30/2023
"Customer complaint is, AT THE END OF THE CYCLE WATER IS STILL IN THE BASE. Inspected and tested. Found the air gap is plugged on the counter. I recommended bypassing the air gap and putting a high loop underneath the sink. Customer approved bypassing air gap. I disconnected drain hose from air gap and hooked it up directly to the garbage disposal and put a high loop in it. Tested and dishwasher is working and draining great. Dishwasher is now fixed."
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Otsego, MN 55330
Matt
Job Details:
10/30/2023
"Customer complaint is, Ice Maker is not working unit is cooling fine. Inspected and tested. FF compartment temperature is 39F and freezer is 2F. I cycled the ice maker and it cycled, but just a trickle of water came in. The water dispenser in the door is just trickling also. Customer hasnt replaced the filter in a long time. Customer is going to need to replace the filter. I advised customer on using a OEM filter and changing regularly."
We serviced a
SAMSUNG DRYER
Model DV48H7400GW/A202
Near Dayton, MN 55327
Matt
Job Details:
10/30/2023
"Customer complaint is, SQUEAKING. Inspected and tested. Found the idler pulley is seized up. Customer approved repairs. Installed new idler pulley and vacuumed out inside of dryer. Tested and dryer sounds great. Dryer is now fixed.
We serviced a
GE REFRIGERATOR
Model PSHS6RGXBDSS
Near Eden Prairie, MN 55347
Adam
Job Details:
10/30/2023
Unit isnt cooling properly. Found the freezer evap full of frost. Removed evap cover. Its a big ice brick. The defrost isnt working. Steamed enough to test heat and bimetal. Found the defrost heater tested open. Installed new heater after steaming frost and clearing drain pan. Now unit is working properly.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Hanover, MN 55341
Phillip
Job Details:
10/30/2023
We verified the ice maker was broken. We installed the new ice maker and turned it back on. They also said the water dispenser is slow. They have it hooked up to a RO system. I said it could be a issue with the RO and have it serviced or bypass it.
We serviced a
LG DISHWASHER
Model LDFN3432T
Near Andover, MN 55304
Matt
Job Details:
10/30/2023
"Customer complaint is, BEEP WHEN ITS RUNNING, DISPLAY FLASHES. Inspected and tested. Found the control panel is flashing and beeping when running. Installed new control panel and tested. Dishwasher is working great and no more flickering display. Dishwasher is now fixed."
We serviced a
LG DRYER
Model DLE3170W
Near Eden Prairie, MN 55346
Adam
Job Details:
10/30/2023
Unit will stop randomly no matter what. Started cycle and it worked just fine heated ran no issue for 3 minutes. I went grab a tool and bumped the door and it stopped. I found the door itself and the door switch is the issue. Its not pushing the door switch in far enough. I tap the switch it works perfectly. I shut the door it hits the switch but if you bump the door it turns off. There is just enough play in the door and switch. Tried to adjust the door nothing. Showed customer the issue. The customer is going to put a little tap or pad where the door meets the switch. If it doesnt work he will order a door switch. The door is latching properly and tight its in the hinges or the switch.
We serviced a
MAYTAG DISHWASHER
Model WDF760SADB2
Near Ramsey, MN 55303
Matt
Job Details:
10/30/2023
"Customer complaint is, NEEDS CHECKED OUT, NOT ALWAYS DRAINING OR DISP OPENING OR FILLING. Inspected and tested. Found the circulation pump has failed. Customer approved repairs. Installed new circulation pump and tested. Dishwasher is working great and has drained every time. Dishwasher is now fixed.
We serviced a
KENMORE REFRIGERATOR
Model 795.71089015
Near Otsego, MN 55330
Matt
Job Details:
10/30/2023
"Customer complaint is, WATER ON THE FLOOR. Inspected and tested. FF temperature is 39F and freezer is 3F. Found ice on the bottom of the freezer floor. I disassembled freezer and the drain is plugged. Defrosted freezer evaporator drain pan and pulled out refrigerator and cleaned drain on the back side. Drain is working great. Refrigerator is now fixed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Osseo, MN 55311
Phillip
Job Details:
10/30/2023
Customers stated the ice tray was filling up with water. Removed the ice maker and installed new ice maker. Cycled and tested; with the new ice maker, i found no water in the ice cube tray.
We serviced a
LG WASHER
Model WM1832CW
Near Plymouth, MN 55441
Phillip
Job Details:
10/30/2023
When we arrived the washer had water sitting in the bottom. Today we replaced both hot and cold valve. The washer tested good.
We serviced a
ASKO++ DISHWASHER
Model D5424
Near Minneapolis, MN 55402
Phillip
Job Details:
10/30/2023
We started the dishwasher. The dishwasher ran for 45 minutes and never shut off. No problems found with the dishwasher on the right.
We serviced a
SAMSUNG DRYER STACKED++
Model DV42H5000EW/A3
Near Apple Valley, MN 55124
Nate
Job Details:
10/30/2023
"Not spinning. Found a bad idler pully: replaced pully, vacuumed out dryer and oiled rollers. Runs and heats great now.
We serviced a
WHIRLPOOL WASHER
Model LSR5132J01
Near Eagan, MN 55122
Nate
Job Details:
10/30/2023
Not draining. Found a bad lid Switch. Replaced switch. Runs and drains great now.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Eagan, MN 55122
Nate
Job Details:
10/30/2023
Not heating. Found a bad heater assembly. Quoted for new heater. We replaced the heater assembly. Now it heats great. Vacuumed out lint and oiled and cleaned rollers. They will want to get the vent cleaned so that the heater doesnt go bad again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Minneapolis, MN 55408
Nate
Job Details:
10/30/2023
"LED lights in middle drawer dont work. Had to replace the left one, then it worked. We then installed the old one from the left onto the right side and now both work."
We serviced a
SAMSUNG WASHER
Model WW22K6800AW/A2
Near Minneapolis, MN 55405
Nate
Job Details:
10/30/2023
"c4 error on this Samsung washer. Washer is pretty new. When it comes time to add water via the dispenser, the water valve hums but water barely trickles in. We replaced the part. Ran it on a rinse and spin. Then on a regular cycle and it ran great all the way through including dispensing."
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Monticello, MN 55362
Matt
Job Details:
10/30/2023
"Customer complaint is, THINKS THE ELEMENT IS GOING OUT OF IT. Inspected and tested. Found the bake element is fried. Quoted customer $301. to install new element. Customer approved repairs. Part on order. ; ordrd 1 W10779716 (Bake element)"
We serviced a
GE REFRIGERATOR
Model CVE28DP3NBD1
Near Minneapolis, MN 55416
Nate
Job Details:
10/30/2023
"Fresh food and freezer are warm since yesterday. We plugged in the newfi device and put into diagnostic mode. Found 5 days ago temps started going up. 50 to 60 degrees in both compartments. No frost on evaporator. Compressor not running. Tried to make it run, but it just shakes and doesnt run. You can hear the internal part shake. Sealed system issue. Please call customer with quote. Unable to get fridge out because of island. Called FW and gave heads about this. Doors would have to come up which is going to be extra. Please call with quote but talk to FW first. ; saved tckt"
We serviced a
FRIGIDAIRE DISHWASHER
Model KUDKO3ITBT3
Near Minneapolis, MN 55428
Nate
Job Details:
10/30/2023
Fills continually with water until water valve in basement is shut off. Needs new water valve. Ordered from sundberg and put on will call. Coming back Friday to install. Picked it up today. ; pckd up 1 WPW10158389 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Minnetonka, MN 55345
Adam
Job Details:
10/30/2023
Customer complaint unit not finishing cycle tripping. Put unit through test mode. Got a heater code. Went through the cycle completely and seams like the heater was kinda working. Ohmed out from board and was open. Pulled unit out and found the right side was leaking and dripping on the connection. Ended up shorting out the element and plug. I can repair the wire but the heater needs to be replaced. Not just do to the burnt up plug but its leaking. Quoted customer blue book and rescheduled W10703867 heater from Dey Order Number is 3209279; ordrng 1 W10703867 (Heater element)
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Minneapolis, MN 55405
Phillip
Job Details:
10/30/2023
"Customer said unit was not heating the tumble was working. Arrived, cycled and tested found unit not heating. Remove covers and drum. Found the wire going to the heat element burnt, the wire spade was burnt off will need the wire and connector repaired also a new heat element. Customer approved the repair; ordrd 1 WE11X21156 (ELEMENTS & REAR PAN ASSM.)"
We serviced a
SPEED QUEEN DRYER
Model ADE3SRGS177TW01
Near Minneapolis, MN 55401
Phillip
Job Details:
10/30/2023
The complaint is the dryer takes a long time to heat. We found the duct on the back was to long. We cleaned the lint out the dryer and installed a new dryer duct. We recommend that the dryer duct is cleaned right away. The dryer is heating good just has a plugged duct. ; used 1 DUCT-90 (DE904 90 ELBOW) from stock
We serviced a
BEKO DISHWASHER
Model DUT36522W
Near Saint Paul, MN 55116
Nate
Job Details:
10/30/2023
Drain pump continually runs. So they unplugged the dishwasher and when we pulled it out it was full of water underneath. It had been giving an E1 flood error. We got the water out and plugged back in and then it gave an E2 flow meter error. We found the meter unplugged and plugged it back in. Still gives E2 error. Ordered the board and glow meter assembly. DW can you verify we ordered the right parts? ; ordrd 1 1760940100 (Board) and 1 1760201300 (Flow meter)
We serviced a
GE REFRIGERATOR
Model GYE22HSKNSS
Near Chaska, MN 55318
Adam
Job Details:
10/27/2023
Installed new door light switch. Once installed hooked up smart HQ cleared the codes and tested door switches. Everything now is operating correctly. also customer wanted the door alarm on. We made sure we got that on also.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Eden Prairie, MN 55347
Adam
Job Details:
10/27/2023
Installed part from last diagnosis. Once installed tested a rinse and spin went completely though with out issue. Unit is operating correctly now.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Blaine, MN 55449
Phillip
Job Details:
10/27/2023
Today I replaced the one led module that was out. The light is on and all are working good.
We serviced a
GE RANGE
Model JGBP79CEA1CC
Near Minneapolis, MN 55417
Nate
Job Details:
10/27/2023
Not baking. Found a bad bake ignitor. Replaced ignitor and it heats great now.
We serviced a
KENMORE DRYER
Model 110.76960130
Near Minneapolis, MN 55417
Nate
Job Details:
10/27/2023
"Dryer is dead. Ended up finding the hardwired cord that should be supplying 240 to the dryer is dead. One of the two switches at the breaker for the dryer is tripped and wont untrip. They need an electrician to put in a 240 outlet that a 240 plug can connect to. Zero voltage currently coming to the dryer."
We serviced a
SPEED QUEEN WASHER
Model AWN412SP111TW01
Near Saint Paul, MN 55104
Nate
Job Details:
10/27/2023
"Customer replaced previous belt, for idler pully. Then tried running it again and it would squeal but not agitate or spin. Smelled burning rubber. I ended up taking off the ring and found a sock stuck between the tubs. Removed the sock, was going to test it, but then looked at the belt and realized it was barely holding together by a thread. Showed it to customer, and customer said I could put the old belt back on. I got it back together and ran it, and now it fills, agitates, spins and drains great."
We serviced a
SAMSUNG REFRIGERATOR
Model RF26XAZRS/XAA
Near Saint Paul, MN 55117
Nate
Job Details:
10/27/2023
"Installed new drain kit, including insulation, heat probe, temp sensor, and drains. Also sealed a crack in lining and got drain line unplugged."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Monticello, MN 55362
Matt
Job Details:
10/27/2023
"Customer complaint is, water on the floor and ice maker doesnt work. Inspected and tested. FF compartment temperature is 39F and freezer is 0F. Found the ice maker has failed and the ice chute is frozen shut because the valve has failed and now its leaking out the back onto the floor. Installed new water valve and ice maker and defrosted fill tube. Tested and ice maker cycled and filled with water and no more leaks. Refrigerator is now fixed."
We serviced a
GE MICROWAVE
Model DVM7195FL1DS
Near Monticello, MN 55362
Matt
Job Details:
10/27/2023
"Customer complaint is, SENSOR COOK DOESNT WORK BUT REGULAR TIME DOES. Inspected and tested. When you use sensor cook, it gives a open steam sensor error. Im ordering a new gas sensor and board. Replaced gas sensor and still giving the error. Installed new board and tested. Microwave is working great and no more errors. Microwave is now fixed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Roseville, MN 55113
Phillip
Job Details:
10/27/2023
The complaint is the dishwasher will fill with water but does not wash. We started the dishwasher and it filled with water but when wash motor should kick it in it does not run. We tapped on the back of the wash motor and it kicked on and is running fine.
We serviced a
GE DISHWASHER
Model GDT655SSJ2SS
Near Minneapolis, MN 55418
Phillip
Job Details:
10/27/2023
The complaint was the dishwasher does not dry. I hooked up the diagnostic tool. The fault for no rise of temperature shows up. We ran the heater and it does not come on. We found the heater thermostat was tripped. I found the bracket on the right side that holds the heater is bent down so the heating element was resting on the bottom of the dishwasher tub. I was able to bend the bracket back up and keep the element off the bottom. We ran the circulation test twice and the heating test. Its heating up good and its pumping good. I ran the firmware update and clears all the codes. If it happens again. It will need the heater and bottom thermostat.
We serviced a
BEKO DISHWASHER
Model DUT25401X
Near Brooklyn Center, MN 55429
Phillip
Job Details:
10/27/2023
The customer said the soap dispenser lid was not shutting. Today its closing good and no issues found with it. She also said the dishes are not drying well. There are no present fault codes. I verified the dishwasher is filling with hot water. I ran the service function test and it all passed and no faults. There was steam rising from the bottom of the sump so it did heat while in the test mode.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R5ESB6
Near Minneapolis, MN 55428
Adam
Job Details:
10/27/2023
Customers complaint not dispensing water still making ice. Verified complaint. No water coming out. We know we have water. I can hear the valve. I removed the water line under the freezer door. Tested and water is coming out. We have a clog. Used my water line buddy with hot water and melted the ice dam. The ice flap door is good and everything looks good. Explained to the customer this I common on these and the GEs recommend using the light on for extra heat. Running water daily will help also.
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Minneapolis, MN 55401
Nate
Job Details:
10/27/2023
Giving an F1 E2 error. That is for the motor control unit. Washer doesnt run. Just locks and then flashes the lock light. Put it into test mode and it gave us that error code. Tried to run it and it wont do anything. Found smoke on back of MCU. Went to Dey to get the last one in stock. Came back and installed it and it runs great now.