We serviced a
KITCHENAID RANGE
Model KESC307HBT4
Near Minneapolis, MN 55447
Nate
Job Details: 12/01/2023
"Fixed convection fan, replaced two bad bulbs and installed new glass to replace glass. Everything good now."
We serviced a
GE WASHER
Model GFQ14ESSN0WW
Near Saint Paul, MN 55106
Ivan
Job Details: 12/01/2023
"Upon arrival, the customer complained that they were unable to use the washer machine due to issues with hot and cold water. The water flow was weak, and one of the lines was shut off, leading to the inability to supply cold water. The customer acknowledged plumbing issues.I cleaned up the filters for the valves. For the time being, the machine started to work with hot water, and I encountered no issues. It washed and spin properly. To correct these issues, they must fix their plumbing lines."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Blaine, MN 55449
Matt
Job Details: 12/01/2023
"Customer complaint is, WATER DRIPS DOWN ONTO CUBES IN CONTAINER, FREEZING INTO BIG MASS WHICH WONT LET AUGER TURN TO DISPENSE. Customer said he sees it dripping from the bottom of the ice maker. Inspected and tested. FF temperature is 39F and freezer is 3F. Customer had ice maker shut off for a couple weeks and the bucket was empty. The ice maker water supply chute is iced up. I defrosted and found heavy mineral deposits from the hard water. I removed the deposits and cycled ice maker and it filled with water. I did this multiple times and everything worked perfectly and was not dripping below the ice maker. I think the hard water deposits were causing weird water spray when it would fill and cause water to drip into the tray onto the cubes. I advised customer to use and see what happens and if it does it again, we should replace the ice maker. I also told customer that he's going to continue having problems with the hard water in the ice maker and hes going to need to address that."
We serviced a
INSIGNIA REFRIGERATOR
Model NS-RTM18WH8Q
Near Chaska, MN 55318
Delton
Job Details: 12/01/2023
"No power. No lights or anything is running. I found that there is no power at the outlet. I ran extension cord, plugged into different outlet and refrigerator turns on, lights, fans, compressor turns on and refrigerator is starting to cool.I showed customer but couldnt find any breaker that is tripped to cut power to the outlet. Customer will call electrician and leave it with extension cord for now."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2355PF5A
Near Eden Prairie, MN 55346
Adam
Job Details: 12/01/2023
Installed new fan motor from last diagnosis. Once installed tested. The fan kicked on right away. Reassembled unit. Unit is now operating properly
We serviced a
WHIRLPOOL DISHWASHER
Model DU5000XW-1
Near Eden Prairie, MN 55346
Delton
Job Details: 12/01/2023
No power going to dishwasher. Found that there is an outlet switch that controls power to dishwasher. Turned on switch and dishwasher is running and all functions are working good. I showed customer the switch so he is aware in the future.
We serviced a
LG REFRIGERATOR
Model LRFS28XBS/01.ASTCNA1
Near Ham Lake, MN 55304
Matt
Job Details: 12/01/2023
"Customer complaint is, UPPER RIGHT REFREGIRATOR DOOR HAS A SMALL DENT. Installed new right hand FF door supplied by manufacturer. Refrigerator is now fixed."
We serviced a
UNKNOWN GARBAGE DISPOSAL
Model EVERGRIND
Near Eden Prairie, MN 55346
Delton
Job Details: 12/01/2023
Found debris that was stuck inside causing it to just hum. I used a allen wrench and dislodged and now it turns on and runs smoothly. Garbage disposal is working good.I showed customer where to use the allen wrench incase it ever gets lodged again.
We serviced a
GE DISHWASHER
Model GDF640HGM2WW
Near Saint Paul, MN 55128
Ivan
Job Details: 12/01/2023
"The machine was down during the visit, and I noticed that the side of the User Interface (U/I) was cracked. The customer stated they did not know anything about it. I asked if they tried to fix it, and they said no. During my troubleshooting, I found out that the main control board is intermittent, which could affect the communication to the U/I, potentially causing this issue as well.Additionally, I observed that the voltage was zero at the control board. I reset main breaker and it started working again. If problems persist, we will need a new control board and U/I. As for now, the machine runs great and has no issues.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624SS
Near Eden Prairie, MN 55347
Adam
Job Details: 12/01/2023
Installed inverter from last diagnosis. Once installed tested made sure it went through test mode fine and everything is operating properly reinstalled and leveled legs properly. Double checked to make sure all ried switches and everything was operating correctly after adjustment.
We serviced a
LG REFRIGERATOR
Model LRDCS2603S/00
Near Ramsey, MN 55303
Phillip
Job Details: 12/01/2023
The complaint was the whole unit is not cooling and the compressor is bad. We verified the compressor gets power but does not start. I hooked up the new compressor and it started. We purged the R600 venting it outside. We then removed the old compressor and filter drier. We installed the new filter and compressor. We pulled a vacuum for 15 minutes. I charged the system with 57 grams of R600. The system has pressure and the new compressor starts right up. It was cooling when we were done. I advised the customer to wait 6-8 hours for it to cool and 24 hours before they fill it back up.
We serviced a
MONTGOMERY WARDS RANGE
Model 2445-80
Near Minneapolis, MN 55417
Delton
Job Details: 12/01/2023
"Weak igniter not turning on gas. Customer approved estimate. Replaced igntier, tested and oven heats and is working good.
We serviced a
KENMORE DISHWASHER
Model 665.15112K211
Near Minneapolis, MN 55405
Nate
Job Details: 12/01/2023
"Dishwasher isnt heating the water and the dry cycle at the end doesnt work. I ran it through full service mode, and at the 6:20 minute mark, the heater didnt come on. Replaced heater. Now heater comes on great.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Minneapolis, MN 55422
Nate
Job Details: 12/01/2023
"Fresh food and freezer are almost room temperature. Large ice ball built up on top of evaporator, and no frost on evaporator. Compressor is running but not very warm, and condenser line is not warm. Could not get an amp draw because wire too short to reach. Customer trying to decide if they should replace or do SS work. Spoke with DW and let them know advanced diagnostic is 200-230, and then if it needs a recharge and to fix a leak it would be around 600. If its the compressor it would be more. Could someone call her to give her a quote?; saved tckt"
We serviced a
LG DISHWASHER
Model LDF7932ST
Near Osseo, MN 55311
Nate
Job Details: 12/01/2023
"Water has been leaking from dishwasher. Found the drain line has a hole in it. Ordered new drain line. Gave the customer a heads up theres a chance they may need the hard waterline to the dishwasher to be replaced when I reconnect it, since it has a ton of corrosion. Need two time slots for this. Crazy set up for the drain line. ; ordrd 1 AEM69493807 (Drain hose)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB3A
Near Eden Prairie, MN 55346
Delton
Job Details: 12/01/2023
Found that the control board is shorted and always sending power to water valve as soon a s door is closed until water fills and hits float switch and it will stop filling. Needs new control board and also needs new door gasket and splash shields. Ordering parts and rescheduling.; ordrd 1 5304531745 (Control board) and 1 154827601 (Gasket) and 1 154701001 (Splash shield)
We serviced a
ASKO++ LAUNDRY CENTER++
Model 107717100
Near Wayzata, MN 55391
Nate
Job Details: 12/01/2023
"Fan motor not running. Confirmed it gets 120 but its locked up. Quoted for new motor, daughter tentatively approved but left message with mom and asked her to call our office to give official approval. Quote attached. They said I could leave the vent disconnected until I come back. Part number is in attached quote. ; saved tckt"
We serviced a
DANBY REFRIGERATOR
Model DBC056D4BSSPR
Near Edina, MN 55436
Nate
Job Details: 12/01/2023
"Not cooling. Compressor running and fans running but zero frost on evaporator: told him we will call him with a quote for sealed system work: told him he needs to have fridge out and we will not pull it out, since it has ZERO clearance. Wedged in there and granite counter above it, and nice hardwood floors under. Please call with quote. ; saved tckt"
We serviced a
KENMORE WALL OVEN++
Model CANT READ
Near Elk River, MN 55330
Matt
Job Details: 12/01/2023
"Customer complaint is, BOTTOM IS OK, TOP OVEN IS GETTING TOO HOT AND THEY HAD TO TURN OFF THE BREAKER. Model number is partially wiped off and I cant read it. Inspected and found the board is fried. Also one of the temperature sensors ohmed out bad. Customer had a friend swap sensors and replace one, but Im not sure which one is original. The sensors are different in both ovens. This is going to need a new board and both sensors. Can someone see if we can find these parts and give the customer a quote. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
ZLINE++ RANGE
Model RA48
Near Edina, MN 55435
Delton
Job Details: 12/01/2023
Cant find parts break down for this model. Front left big burner not working. It will intermittently spark. Can lite with lighter. Needs spark module. Burner electode and wire from electode to spark module. It appears to be grounding out before the igniter.Need Spark module; electrode and wire if it doesnt come with it.Also im not sure where the spark module is and looks like i have to take apart top? Maybe we can find parts break down sheet? Block 2 hours and charge labor accordingly.; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC6ESWW
Near Minneapolis, MN 55419
Nate
Job Details: 12/01/2023
"Shakes when it spins. Found a bad gear case and clutch. Quoted for that repair. Coming back next Tuesday to install. Ordered clutch. DW can you please find someone who has the gear case? I cant find it which is weird. Dey, Sundberg, etc. 3360629; ordrd 1 WP8299642 (Clutch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Mendota Heights, MN 55120
Ivan
Job Details: 12/01/2023
"The customer complained that the dishwasher will not heat at all. I tested the heating element and obtained 0.000 amps. In order to fix the issue, a new heating element will need to be ordered.Part # W10703867 heating element . ; ordrd 1 W10703867 (Heating element)"
We serviced a
UNKNOWN REFRIGERATOR
Model BC-2DSW-BK
Near Otsego, MN 55330
Phillip
Job Details: 11/30/2023
We plugged the fridge in and the display come on and displays the room temp. The evaporator fan comes on but the snowflake icon would not come on and it does not cool. I finally figured it out and got to start when I selected the coldest temperature. I then moved to 39 where the customer wanted the temp. Its working and cooling
We serviced a
GE REFRIGERATOR
Model GWE19JSLGFSS
Near Big Lake, MN 55309
Matt
Job Details: 11/30/2023
"Customer complaint is, NOT COOLING FF SECTION. Customer said theyve been having issues with doors closing and the mullion spring is broken. She found something behind the freezer drawer keeping it from shutting all the way. Inspected and tested. FF compartment is 60F and freezer is -32F. The freezer is full of frost and ice. I hooked up SmartHQ and found an evaporator thermistor error. Refrigerator went into a defrost cycle while I was working on it and the heater was glowing. Customer approved repairs. Customer had defrosted refrigerator and it was unplugged when I got here. I disassembled evaporator cover and tested all thermistors and everything tested good. I put refrigerator into test mode and all thermistors passed. Looks like the return ducts were frozen shut, not allowing cold air to flow to the FF compartment. I installed new FF mullion and tested. Refrigerator is cooling and air is now flowing to the FF compartment. Refrigerator is now fixed."
We serviced a
BOSCH DISHWASHER
Model SHV7PT53UC/01
Near St. Louis Park, MN 55436
Adam
Job Details: 11/30/2023
Customers complaint unit giving E24 code. Customer said happens in middle of the cycle. Can clear it and start it again and the code will pop up. Put unit in test mode only code showing is the E24. Went through test mode and unit is draining good. Can hear the pressure from the drain. Motor sounds great. Not giving a sign of any drain issue. Unit went all they way through test mode no errors. Removed the drain hose and found the disposal plug wasnt removed all the way and was clogging drain. Cleaned out the pump and hose. Now unit is repaired and operating correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Sauk Rapids, MN 56379
Matt
Job Details: 11/30/2023
"Customer complaint is, NOT MAKING ICE. Customer said they power cycled it last night and it started making ice. Inspected and tested. FF compartment is 40F and freezer is -2F. Theres 3 or 4 trays in the bucket and the ice maker is full of ice. I hit the test button and ice maker cycled and filled with water. Ice maker is testing good.
We serviced a
WHIRLPOOL WALL OVEN++
Model WOS92EC0AS04
Near Saint Michael, MN 55376
Phillip
Job Details: 11/30/2023
"Unit dead , removed front cover, found the main fuse blown. Replaced the fuse. Cycled and test the fan. The fan is operating correctly."
We serviced a
GE REFRIGERATOR
Model GYE22KSHESS
Near Maple Grove, MN 55311
Nate
Job Details: 11/30/2023
"They have been getting condensation on top shelf and have heard funny sounds, not sure where though. I plugged in Newfie and saw that it needed a 4 step firmware update. Things updated are included in photos attached. A couple things could cause the errors I found which included improper defrost and ff fan error. Then I put in service mode and ran ff evaporator heater. Temps went from 30 at the evaporator to 36 pretty quickly. Tested fans and all fans work. Temps are good. Zero in freezer and 37 in ff."
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Burnsville, MN 55306
Delton
Job Details: 11/30/2023
Found that idler pulley is worn and making squeaking sound. Also cleaned out inside dryer of lint build up. The lint and liner wheel could be the cause of intermittent dryer issues as well. Dryer is running quiet and cycling heat normally. Dryer is working good.
We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HARS/XAA
Near Minneapolis, MN 55416
Adam
Job Details: 11/30/2023
Customer complaint not cooling two other companies said sealed system issue. Took temps fridge at 37 and freezer negative two. All good on temps compressor amp draw is at 1.77. Inverter light is solid. No errors for that. Everything is operating correctly. They did have unit on energy saver. Which will lead to random warmer temps. Turned that feature off. Nothing is wrong at this time. Ice makers working also.
We serviced a
GE DRYER
Model DPGT750GC2PL
Near Maple Grove, MN 55311
Nate
Job Details: 11/30/2023
Rumbling when it runs. Found a bunch of lint in blower wheel. Cleaned lint out and lint out of dryer. Runs nice and quiet now.
We serviced a
KENMORE WASHER
Model 110.28081700
Near Saint Joseph, MN 56374
Matt
Job Details: 11/30/2023
"Customer complaint is, IT STOPPED IN MID CYCLE, LITTLE WATER IN THE BOTTOM. Inspected and tested. Found the drain pump was just humming, then it started chattering and then drained the water out. I ran washer through test mode and everything else worked perfectly. I removed the drain pump and found the impeller is loose and wore out. Customer approved repairs. Installed new drain pump and tested. Washer is draining great. Washer is now fixed."
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Burnsville, MN 55306
Delton
Job Details: 11/30/2023
"Drain pump is locked up and just hums. Replaced drain pump, tested and washer now drains and is working good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS3
Near Minneapolis, MN 55448
Phillip
Job Details: 11/30/2023
"Customer complaint was the unit not filling with water. Cycle and tested several times found one time the unit would not fill adjusted the float, removed and cleaned float switch and leaver. Cycled and tested again and it is not operating as it should"
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Maple Grove, MN 55369
Phillip
Job Details: 11/30/2023
"Customer complaint was the dryer was making noise. Removed covers and found the rear roller was worn out. Cleaned out lint, replaced rear rollers and idler pulley. Cycled and tested the noise has gone away.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771REYM00
Near Waite Park, MN 56387
Matt
Job Details: 11/30/2023
"Customer complaint is, NOT COOLING. Inspected and tested. FF compartment is 55F and freezer is 23F. The back wall of the freezer is covered in frost and the floor has a layer of ice. I defrosted freezer and removed the evaporator cover and there heavy frost and ice around the evaporator and the air duct between the FF compartment. The defrost drain is plugged and frozen over. I turned on the evaporator heater and it got hot while I was defrosting the evaporator. I defrosted drain and pulled refrigerator out and found it was plugged at the duct bill. Cleaned out and reassembled. Refrigerator is now fixed. I advised customer to leave refrigerator unplugged for 24 hours to let the return vents completely defrost."
We serviced a
SAMSUNG REFRIGERATOR
Model RS22HDHPNSR
Near Saint Paul, MN 55108
Ivan
Job Details: 11/30/2023
"The refrigerator is intermittent, and I didn't find anything out of the ordinary. The customer believes they may have closed the door too hard, and somehow, the door stays open, causing the unit to warm up."
We serviced a
AMANA RANGE
Model AGR6303MFS0
Near Minneapolis, MN 55406
Delton
Job Details: 11/30/2023
"Bake will not ignite every time. This is spark igniter and is corroded and not spark. Customer approved estimate. Replaced igniter, tested and oven now ignites every time. Oven preheats and maintains heat. Oven is heating and working good.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Saint Paul, MN 55104
Delton
Job Details: 11/30/2023
Found that the left side door was high and hit making connection with the freezer door read switch. I adjusted door and replaced read switches. Now refrigerator recognizes that all doors are shut and no longer making door alarm noises. Refrigerator is working good.
We serviced a
WHIRLPOOL WASHER COIN OP++
Model CAM2762KQ0
Near St. Cloud, MN 56301
Matt
Job Details: 11/30/2023
"Customer complaint is, NOT DRAINING. Inspected and tested. Washer had standing water in it when I got here. I removed the drain pump from the motor and it turns freely. I removed the motor and inspected the coupler and it was good and the transmission turns freely by hand. I put everything back together and customer opened up the coin box and we started a drain cycle and it drained the water out. Started a cycle and it filled, agitated, drained and spun. I did this twice and it drained both times. Washer is testing good."
We serviced a
BOSCH DISHWASHER
Model SHP65T56UC/01
Near Saint Paul, MN 55108
Ivan
Job Details: 11/30/2023
Installed new drain hose and tested no leaks works perfectly.
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Plymouth, MN 55441
Phillip
Job Details: 11/30/2023
"We replaced the valve, filter heat and the filter. Water is still leaking from the 1/4 line going into the filter head. We replaced the 1/4 line. Now its not leaking.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGBT01
Near Minneapolis, MN 55447
Phillip
Job Details: 11/30/2023
Last visit we replaced the ice maker and added pics of the basement ceiling. Today we replaced the shorted water valve and tested the ice maker and the water dispenser. They both are working and no leaks.
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA
Near Hopkins, MN 55305
Nate
Job Details: 11/30/2023
"Has been leaking from right corner in front. Dripping. First thing I noticed is that the front legs were all the way up, so the dishwasher was leaning way forward. I extended the legs so the dishwasher is totally level now. The dishwasher started leaking a year ago after someone installed a new drain line. Never leaked before that. Also found a ton of detergent suds. Told them that this will also cause leaking.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rogers, MN 55374
Phillip
Job Details: 11/30/2023
Customer complaint was the unit was not drying or washing. Cycled and tested found the wash pump not running. Ran diagnostics found a code for the wash pump not working. Installed new wash pump. Tested heater found heater working correctly. Heater was not working because wash pump was not working. Cycled and tested after the pump was installed. Unit working as it should
We serviced a
LG RANGE
Model LSG4513ST/00
Near Minneapolis, MN 55401
Nate
Job Details: 11/30/2023
Broil stopped working. Found a bad broil igniter. Replaced igniter and also swapped oven knobs back to where they should be. Ignites great now.
We serviced a
MAYTAG WASHER
Model MAH3000AWW
Near Minneapolis, MN 55413
Nate
Job Details: 11/30/2023
I ran it on a heavy wash and a normal wash. After letting it fill with water, and agitating, i switched it to spin and it spins and drains great. Tried it for an hour. Cant get it to fail. Told owner I cant get it to fail.
We serviced a
LG REFRIGERATOR
Model LFXS26973S/10
Near Fridley, MN 55421
Nate
Job Details: 11/30/2023
Steamed frost out of freezer and replaced bad back panel which includes both fans. Steamed off ice below veggie tray too. Steamed off vents. Told customer 24 hours now.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Saint Paul, MN 55102
Ivan
Job Details: 11/30/2023
"During the visit, the customer complained that the machine was loud and behaving strangely, not stopping, and going out of timing. The previous technician replaced the main control board, which made the situation worse. To resolve the issues, I replaced the User Interface (U/I) board and set up the unit as new. I also assisted the customer in setting up WiFi communication, and after testing all the cycles, the machine is now running smoothly and sounds nice."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Minnetonka, MN 55345
Adam
Job Details: 11/30/2023
"Customers, complaint door on one side is lopsided and slams down. Also will randomly stop on every cycle besides express. Inspected hinges, and found left-hand spring, completely gone and busted off, requesting both hinges because other side is now tweaked from left side breaking went through test mode error codes came up for, slow drain and communication error to display. Also noticed some buttons have to press really hard to work. Will need display board also. For the slow drain customer has extremely long drain hose. Will shorten hose on return with parts. W11573703 hingeW11573702 hingeW11416457 display ; saved tckt"
We serviced a
VIKING++ RANGE
Model RVDR3305BSS
Near Maple Grove, MN 55311
Nate
Job Details: 11/30/2023
"Not getting up to temp. When set to 400 it gets to 300 and takes a long time. Broil element comes on but bake element doesnt. Tested elements behind oven. Yellow to yellow is OL. See photo attached. Not sure which element this is, but its open. RJ and DW can you see which element that is? Unit getting 240 from outlet. ; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHP878ZD5N/01
Near Lakeville, MN 55044
Delton
Job Details: 11/30/2023
"Customer said that dishwasher ran about 4-5 loads and then it started getting e:02 error and would trip the breaker. Customer had breaker off 6 days and turned it back on today and then dishwasher finished load. As im here I ran test and showed stored error of e:02 and e:07E02 is heater error but when I test the heater on pump it is good and when I run test cycle heater turns on.I called Bosch and they say to replace the zeolite (salt) assembly and control board.Thats a huge job and expensive parts. Also getting e:07 error stored error which is same issue as last time so im not sure if part i installed is a bad part as well?And while im here testing dishwasher is working.Im afraid that this will be a rabbit hole and very labor intensive for intermittent problems. How do we want to handle this? Looks like I have to split the bottom tub from the top to get the zeolite heater assembly out. If im doing this schedule 3 hours.PW give me a call on this one to figure it out. Maybe it was the zeolite salt tank from the start?Control board 12028526Zeolite heater 11028084Drying fan motor 12009748 (bad part?); saved tckt , states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ
Near Saint Paul, MN 55104
Ivan
Job Details: 11/30/2023
"I cleaned up the main filter as the machine was not washing at all. I also noticed the water valve staying open, causing a slow fill in the wash housing. After cleaning the valve multiple times to remove contamination, I put everything back together, and it is now running with no issues. However, the customer insists that the 4C alarm will come back. Despite this, she is happy to see results after several visits from other technicians. To properly fix this unit, we will need a new water valve.Part # DC62-30314L - Valve. Please order part ; O-emld tckt"
We serviced a
FRIGIDAIRE WASHER
Model FFFW5000QW0
Near Burnsville, MN 55337
Delton
Job Details: 11/30/2023
"Replaced coin trap boot. Tested and no more leaks. Washer is working good.Office: please bill out.; saved tckt , states that autho needed"
We serviced a
LG WASHER
Model WM3670HVA
Near Prior Lake, MN 55372
Adam
Job Details: 11/30/2023
Installed new door bellow from last diagnosis. Once installed put unit in test mode let unit get high amount of water and tested the bellow no leaks. Then let unit run for 10 minutes checked for leaks nothing. Unit is working properly. Customer also is missing the cap for the detergent cup so the water just sits in there. Can we please send this part directly to her. 3891ER2003A; ordrng 1 3891ER2003A (Detergent cup)
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Minneapolis, MN 55406
Delton
Job Details: 11/30/2023
"Found that it is leaking from Diverter motor and motor stoped running. Also found that water valve is also bad and only filling with half water needed. Customer approved estimate. Ordering parts and rescheduling.; ordrng 1 W11175771 (Water valve), ordrd 1 W11665769 (Motor/sump assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM00
Near Shorewood, MN 55331
Adam
Job Details: 11/30/2023
"Customers complaint IM QUIT WORKING.. IT QUIT 6 MONTHS AGO THEN STARTED WORKING. NOW STOPPED AGAIN. Disassembled to get to icemaker. Winter test mode tested the optic light that was good went to test, icemaker, harvest and found it was seized and its been leaking water. water pressure is good to the unit will need icemaker quoted bluebook for icemaker replacement. Customer will talk it over with husband and let us know. Saved blue book ticket to invoice.; saved tckt"
We serviced a
THERMADOR++ DISHWASHER
Model DWHD651JFP/C9
Near Saint Paul, MN 55105
Delton
Job Details: 11/30/2023
Needs right side upper rack rail. Bearings broke/fell out. Left side is good. Part shows not in stock. Please look for part and contact customer with estimate and ETA.Rail part# 11014677; saved tckt
We serviced a
SPEED QUEEN DRYER
Model ADEE9RYS177TW01
Near West Saint Paul, MN 55118
Delton
Job Details: 11/30/2023
"Replaced heating element, tested and dryer is heating. I tested heat with vent attached and it got up to 280 degrees. I left message with the contact and informed him that vents would need to be cleaned for dryer to dry efficiently. Dryer itself is heating and working good.Office: please bill out call.; saved tckt , states that autho needed"
We serviced a
BOSCH REFRIGERATOR
Model B26FT50SNS/01
Near Plymouth, MN 55446
Nate
Job Details: 11/29/2023
Replaced bad evaporator fan and told customer 24 hours to totally get down to temp. Also steamed off and cleaned out frost.
We serviced a
ASKO++ WASHER
Model MISSING
Near Hopkins, MN 55305
Nate
Job Details: 11/29/2023
"Washer leaked water after grandkids and kids used it for 5 loads. I ran washer, let it fill, run, drain, and did it again. Zero leaks. Checked drain hose and water lines. No leaks. Checked filter and drain hose connected to filter, no leaks. No leaks from internal hoses or detergent. Sounds like door got left open after each wash and a little puddle formed.
We serviced a
SAMSUNG RANGE
Model NX583G0VBSR/AA
Near Champlin, MN 55316
Matt
Job Details: 11/29/2023
"Customer complaint is, SAMSUNG STOVE COMES BACK WITH AN 08-ERROR. Inspected and tested. Found the bake ignitor has failed. Customer approved repairs. Installed new bake ignitor and found the burner tube is cracking by the ignitor from the holes. Customer did not want to spend any more money replacing the burner tube and is just going to use as is for now. Tested oven and its heating great. Oven is now fixed.
We serviced a
LG RANGE
Model LREL6323S/01
Near Eden Prairie, MN 55346
Nate
Job Details: 11/29/2023
"Complaint is that it doesnt get up to temp during thanksgiving. I checked the bake and broil elements, and both ohm good. Tested it then on bake and it got up to 350 within 5 minutes. Thermostat ohms perfectly. Showed customer how to run convection. Cook top also works perfectly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Minneapolis, MN 55431
Delton
Job Details: 11/29/2023
"Replaced control board, damper, ice maker. Refrigerator is cooling and working good as im here.
We serviced a
KENMORE RANGE
Model 790.92208014
Near Minneapolis, MN 55406
Delton
Job Details: 11/29/2023
"Control board is in fact bad, Burn mark and leads are burnt off for bake. Replaced control board, tested and bake now works and oven preheated and all functions are working good.
We serviced a
WHIRLPOOL DRYER
Model GEQ8858HQ1
Near Minneapolis, MN 55426
Nate
Job Details: 11/29/2023
"Not heating. Found a bad heat element. Replaced element, vacuumed out dryer and cleaned bulkhead and bottom of vent. Runs and heats great now.
We serviced a
SAMSUNG WASHER STACKED++
Model WF50R8500AV/US
Near Minneapolis, MN 55421
Ivan
Job Details: 11/29/2023
"During my visit, the machine would not move at all during any cycles. I found out that the customer washed a yellow sponge pillow. I removed the covers and started to vacuum all the water lines and the drain pump because it was full of material. After I tested all cycles machine work perfectly no issues ."
We serviced a
GE DRYER
Model GFD45GSPM0DG
Near Champlin, MN 55316
Matt
Job Details: 11/29/2023
"Customer complaint is, NOISY AND NOW DOES NOT TUMBLE. Customer said it would run for about 15 minutes and then shut down and they would have to wait a while before restarting. Inspected and tested. Found the drum is hard to turn by hand and is scraping and screeching from the front bearing. Disassembled dryer and found the front bearing and glides are falling apart and the drum is cutting into the bearing. Customer had a new bearing assembly that they bought, so I installed it and vacuumed out bulkhead and reassembled. Tested and dryer sounds great and ran for 20 minutes perfectly. Dryer is now fixed. I advised customer that we dont warranty parts that we didnt supply."
We serviced a
GE DRYER
Model GTD72GBSN0WS
Near Blaine, MN 55434
Phillip
Job Details: 11/29/2023
The complaint is the dryer makes a noise. We started the dryer and it make a squeak. We took the dryer apart and it was pretty clean. No issues with the front glides or the belt. There was stuff in the blower and blower housing. We cleaned it all out and tried it again. Now the dryer sounds better.
We serviced a
GE MICROWAVE
Model PSB9120SF1SS
Near Chanhassen, MN 55317
Adam
Job Details: 11/29/2023
Customers complaint arcing again. Found the wave guide all burnt. The mag itself looks fine. Tested with out guide works fine. Replace guide and tested its working properly.
We serviced a
GE WASHER
Model GFW850SPN0RS
Near Saint Paul, MN 55104
Delton
Job Details: 11/29/2023
Replaced water valve assembly. Tested and water now fills and washer advances. Washer is working good.
We serviced a
BEKO RANGE
Model SLGR30530SS
Near Bayport, MN 55003
Ivan
Job Details: 11/29/2023
"I tested the oven and found out the igniter was bad, registering zero 0.00 amps. To address this issue, I replaced it with a new igniter. After the unit was installed, the main oven works properly and heats up super fast."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elk River, MN 55330
Matt
Job Details: 11/29/2023
"Customer complaint is, LEAKING. Customer said it was tripping the float sensor underneath and he saw it leak from the door shortly after starting. Inspected and tested. The dishwasher is leaning to left a lot. I leveled dishwasher and tested. Dishwasher is not leaking while testing."
We serviced a
GE RANGE
Model JBP47GS1A
Near Saint Paul, MN 55109
Delton
Job Details: 11/29/2023
Reinstalled control board. Tested and oven is heating and working good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Minneapolis, MN 55404
Nate
Job Details: 11/29/2023
Adjuster broken. Installed new rack adjuster kit. Works great now.
We serviced a
LG WASHER
Model WM3170CW
Near Mendota Heights, MN 55118
Delton
Job Details: 11/29/2023
"Water valve is bad, wont shut off and continuously fills even when washer is turned off. Customer approved estimate to replace both hot and cold valve. Replaced valve, tested and no longer leaks. All functions are working. Washer is working good.
We serviced a
KITCHENAID REF BUILT IN++
Model KSSS42QHX00
Near Ham Lake, MN 55304
Phillip
Job Details: 11/29/2023
Today we replaced the drain heater and pulled a vacuum. We recharged the system and waited for it to cool. After 29 minutes its cooling great. Advised the customer to let cool 24 hours.
We serviced a
KENMORE RANGE
Model 790.36939900
Near Ham Lake, MN 55304
Phillip
Job Details: 11/29/2023
"Customer complaint is the oven is not coming on, taking long to warm up. Removed the drawer checked the amp draw on igniter. Found the draw low. Quoted customer for new igniter. Removed the old igniter and replaced. Cycled and test the oven now starts and warms up."
We serviced a
LG REFRIGERATOR
Model LFXS30726S/02
Near Saint Michael, MN 55376
Phillip
Job Details: 11/29/2023
"Customer complaint was the unit was not cooling. Checked found the fresh food was 44 degrees and the freezer was at 20 degrees. Check for leaks with soap, light and glasses. Found the big side Schrader valve had a slow leak. Put gauges on and found it low on refrigerant. Changed the high side schrader valve, Pulled vacuum, filled with the correct amount of refrigerant. Gauges are showing the correct pressures."
We serviced a
AMANA DRYER
Model NGD5200TQ0
Near Minneapolis, MN 55406
Nate
Job Details: 11/29/2023
"Customer is finding lint on the dryer, but they said that its not as bad if they set things on top of the lint filter. I checked the vent, only one small crack on vent. Used vent tape on that. Also found minor gaps on tile around vent exit. Used special 3m weather stripping glue to seal those, and vent tape above window. Cleaned a ton of lint out of dryer and replaced bad belt. Cleaned and oiled rollers. Great air flow coming outside. Cleaned off little flaps outside though so not as weighed down. Runs great and heats great. Cleaned out bulkhead with rotary brush too.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFB
Near Minneapolis, MN 55431
Delton
Job Details: 11/29/2023
Needs door latch kit. Customer approved estimate. Ordering part and rescheduling.; ordrd 1 5304523455 (Door latch kit)
We serviced a
GE LAUNDRY CENTER++
Model GUD27ESSM1WW
Near Spring Park, MN 55384
Adam
Job Details: 11/29/2023
"Tenant complaint leaving black marks on clothing. They dont know if its from washer or dryer. First thing I did was hook up smart HQ to check for errors and service bulletins theres a service bulletin for this issue leaving black marks on clothing. Needs front guide kit, this is different than the one we carry on truckstop. Left voicemail for homeowner went over quote answering machine kept on cutting me out so voicemail mightve came out choppy. ;"
We serviced a
LG WASHER
Model WM4200HBA.ABLEEUS
Near Minneapolis, MN 55443
Matt
Job Details: 11/29/2023
"Customer complaint is, BUTTONS NOT RESPONDING. Inspected and tested. Found washer turns on and the buttons are responding, just the dial for choosing cycles is not responding. The dial is loose and pushed in. I removed the control panel and found the tabs that hold the dial board are broken. I held it in place and the dial still doesnt respond. I was able to put it into test mode and run it through because you dont need the dial and everything worked perfectly. Washer is going to need a whole new control panel. I cant find it as one assembly, but we need everything that comes with the control panel including boards. The part numbers I can find for the control panel if we need to order them all separately are AGL30019516, EBR85194757 and AEZ73913415. This washer was new in August and was broken from the beginning and never worked and customer is really frustrated because were the third company thats been out and its still not fixed. She said LG told her that we would have the parts when we came out. ; saved tckt"
We serviced a
BOSCH DISHWASHER
Model SHE53TL5UC\02
Near Chaska, MN 55318
Adam
Job Details: 11/29/2023
Door just falls and can see a string. Found both springs busted at the plastic clip to hold to base. Bosch has replacement kits. That come with spring clips and strings. Will need them parts to fix door issue. I will also remount for customer. He unmounted to see he wanted to repair. Quoted blue book. Husband is in a meeting customer will call to let us know if they approve. ; saved tckt
We serviced a
GE RANGE
Model JGAS640RM2SS
Near Minneapolis, MN 55406
Delton
Job Details: 11/29/2023
Found that this is a gas range but the customer has disconnected the gas because they didnt want to use the gas cooktop. But customer assumed that since he saw it glowing underneath the bake pan that it was a electric oven. I showed customer that it is a gas oven as well and the glow is just the igniter to turn on the gas for heat.There is a broil element but its only hook up to 120v outlet and will act more of a warming element than a cooking one.Since there is no gas hooked up to range i couldnt test the heat. I informed customer that gas line will need to be hooked up for oven to heat up and cook food. Customer said he will do it.Office: will need to submit and collect payment.; saved tckt
We serviced a
WHIRLPOOL VENT HOOD
Model UXD8636DYS2
Near Minneapolis, MN 55410
Nate
Job Details: 11/29/2023
"Replace motor but bolt that attaches arms was broken when I started to remove it. Tried for an hour to drill out broken end of bolt but no luck. Needs new arm and bolt. Part numbers W10421280 and W10422764. Possible issue though is that I cant access top of arm we need to replace, and there is a gas line and hardwired receptical on front of unit, so I cant uninstall it. Not sure if I can actually do repair when I return. Installed motor and one microswitch today. Scheduled them for next Tuesday but need to know if we can get these parts, if AHS approves, and how to actually remove arm when there is a power box attached to front of vent, and gas valve for cook top. ; schdld next appmnt for 12/5 TUE !"
We serviced a
LIEBHERR++ REF BUILT IN++
Model HC2082
Near Mendota Heights, MN 55118
Delton
Job Details: 11/29/2023
"Freezer Evaporator wall is full of frost. I ran forced defrost and heater does come on. I called tech support and its a know issue to where the defrost thermistor needs to be moved. There is a lot of frost and will need to replace defrost thermistor and move it. Customer approved estimate. I also informed customer that the refrigerator will need to be turned off and defrosted so i can pull off evaporator cover to get to the sensor.Office: please find part and give customer estimate and ETA. Schedule 2 hours on this job so I have time to fully test it with back cover off.Need to move defrost thermistor from lower right to upper right.959020602 -defrost sensor; O-emld tckt , states that autho needed"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US4A
Near Monticello, MN 55362
Matt
Job Details: 11/29/2023
"Customer complaint is, DOOR DOES NOT CLOSE PROPERLY OR STAY SHUT DURING CYCLE. Inspected and tested. Found the door latch was flipped in the closed position. Ordering new door latch kit. Installed new latch kit and tested. Dishwasher is now fixed. Please collect. ; saved tckt , states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE535SLZ0
Near Eden Prairie, MN 55346
Adam
Job Details: 11/29/2023
"Customers complaint temps are off. Higher temps and air fry. Verified complaint got averages of 425 it was below by 20 degrees. Also found the air fry wont work. Traced the wiring found the relay on the board has failed. Tapped. Few times on it and it started working for a bit. Will need a new board and new temp sensor. Will need approval price is over limit. Please get approval and update customer. No parts have been ordered. W11548749 boardWPW10181986 sensor; snapped 1 QuickPics, states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB7100AWW
Near Shorewood, MN 55331
Adam
Job Details: 11/29/2023
"Customer said leak didnt happen till the 30th of October. Customer said notice leak and unit not draining. They had the water turned off. Removed kick panel. Added photos of damage. All damage is in the front of the dishwasher the rear looks good and no signs of damage. Verified complaint unit didnt drain but didnt leak. Soaked up and sucked out water. Looks like its leaking out the float and dripping. If it wasnt draining properly could have over filled and damaged. Last visit installed a cap for the rinse aid and top rack. Never pulled unit out or touch anything that would leak. Customer was watching while I repaired. Also ran unit with customer present. We had to get the suds out so we tested multiple times. Never had a leak and was draining at that time. Added photos. Also will be emailing some. ; snapped 16 QuickPics, states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model FFEF3054TSS
Near Monticello, MN 55362
Matt
Job Details: 11/29/2023
"Customer complaint is, CLEANED UNDER THE OVEN NOW CANNOT GET IT BACK UNDER THE FLOOR ANCHOR. Adjusted rear leg so it fit underneath the floor anchor and pushed range all the way back in. The left rear frame and the front right frame by the legs are bent, so its difficult to move range and adjust legs. Just FYI for future repairs. Please collect. ; saved tckt"
We serviced a
SAMSUNG DRYER
Model DVE45R6100W/A3
Near St. Cloud, MN 56301
Matt
Job Details: 11/28/2023
"Customer complaint is, NOT HEATING. Inspected and tested. Found the heating element has failed and is burnt out. Customer approved repairs. Installed new heating element and vacuumed out inside of dryer. Tested and dryer is heating great. Dryer is now fixed.
We serviced a
AMANA RANGE
Model AER5630BAW0
Near Sartell, MN 56377
Matt
Job Details: 11/28/2023
"Customer complaint is, THE TIMER IS NOT SHOWING. Inspected and tested. Oven preheated and timer is working perfectly. Customer just didnt understand how to use it, so I showed her how."
We serviced a
BEKO REFRIGERATOR
Model BFFD3624XSS
Near Bloomington, MN 55425
Delton
Job Details: 11/28/2023
Replaced ice maker and water valve. Tested and informed customer that it could take up to 24 hours to make ice. Refrigerator doors are even and is working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Champlin, MN 55316
Nate
Job Details: 11/28/2023
Water drips pretty bad from water dispenser every time you dispense water. No reverse osmosis. Filter change doesnt change anything. Checked water line where it dispenses and saw calcium build up. Cleaned that up with a pick. Took dispenser housing apart and saw waterline was tilted in a way that caused water to spray forward and then build up around it and drip. Adjusted it so it sprays straight down now. No drips now. Customer tried it out. Much better.
We serviced a
SAMSUNG RANGE
Model NE58H9970WS/AA
Near Minneapolis, MN 55422
Nate
Job Details: 11/28/2023
Replaced bad board. Bakes great now.
We serviced a
AMANA RANGE
Model AGR4433XDB1
Near Minneapolis, MN 55407
Delton
Job Details: 11/28/2023
"Found that igniter is weak and not turning on gas to heat oven. Customer approved estimate. Replaced igniter, tested and oven is heating and working good.
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model 6X900QPLB0
Near Osseo, MN 55311
Phillip
Job Details: 11/28/2023
Customer complaint was the drawer was not shutting correctly. Was able to put drawer back on track correctly and the drawer now shuts as it should.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD1821MW1B
Near Minneapolis, MN 55410
Delton
Job Details: 11/28/2023
Ran test and appears that the filter was not locked. I showed customer to do half turn to lock it in place. Cleaned out arms. Tested and dishwasher is running quiet and all functions are working good. Customer will call back if problem persists.
We serviced a
BOSCH DISHWASHER
Model SHU9915UC/U11
Near Minneapolis, MN 55410
Nate
Job Details: 11/28/2023
Replaced bad dispenser and hinge cables. Fixed plastic on back where it broke.